Future of the Post Office
Gareth Thomas Excerpts(1 week, 1 day ago)
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The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)
With permission, I will make a statement on the Post Office. Frankly, the Government inherited a Post Office that is simply not fit for purpose, following disinterest from the previous Government, a toxic culture in head office and years of under-investment.
Our top priority remains delivering redress to those affected by the Horizon scandal. We have already taken significant steps to increase the payment of redress, which has nearly doubled under this Government. Let me be clear with the House, though. There are still complex cases to resolve, and we have identified gaps in the compensation process, but we are beginning to make progress. As of 31 October, £438 million has been paid to over 3,100 claimants. In July, we launched the new Horizon convictions redress scheme for victims whose convictions were overturned by legislation, and we have announced our intention to set up an appeals system for the much-criticised Horizon shortfall scheme.
We were clear in our manifesto that we will work to strengthen the post office network in consultation with postmasters, trade unions and customers. The post office network provides critical services that are valued by communities across the whole of the UK. Their essential services go beyond post; they provide access to cash, banking and other financial services too. This Government recognise that access to cash remains particularly important to millions of people across the UK. Through its network of 11,500 branches across the UK, the Post Office continues to provide vital banking services to communities and businesses alike through the banking framework, and to protect access to cash.
I know how highly this House rightly values postmasters and what they provide day in and day out to the communities they serve, but we have to recognise that the Post Office is far from perfect. We have seen this from the evidence given at the inquiry. It is clear that there needs to be a significant cultural change at the Post Office to ensure that it genuinely prioritises the needs of postmasters and delivers customers’ needs far into the future. It is also clear that more needs to be done to rebuild trust within the business and with the public who depend on its services. It is also no secret that the business is facing commercial challenges. Nearly half of its branches are not profitable or only make a small profit from the Post Office business, postmaster pay has not increased materially for a decade, and the company has a high cost base and needs to transform its IT system.
Earlier today, Nigel Railton set out his ambition for the future of the Post Office, in his role as its chair. Postmasters have to be placed front and centre of the Post Office, and we agree that the culture of Post Office headquarters, in particular, needs to change fundamentally to deliver that. As part of this, the Post Office plans to reduce central costs and look seriously at other ways to deliver efficiencies, which should enable real-terms increases in postmaster pay.
Mr Railton’s ambitions are a new deal for postmasters that puts postmasters at the heart of the Post Office. There will be stronger postmaster engagement in the running of the business. As part of this, a new postmaster panel will be established to enable current postmasters to work with the company to improve the support and training provided to postmasters. The Post Office will also set up a new consultative council that will work with the Post Office’s senior management on how these new plans are taken forward, to provide genuine challenge and maintain focus on the needs of postmasters. Mr Railton’s plan seeks to makes changes to the business, with the ambition of significantly increasing postmaster remuneration, and it sets out an intention to transform the service and support that postmasters receive from the Post Office.
No decisions to close any or all of the remaining directly managed branches have been taken. The Post Office will continue to deliver on the 11,500 minimum branches requirement set by Government. We have made it clear to the Post Office that we expect it to consult postmasters, trade unions and other stakeholders before any individual decisions are taken. Aspects of the plans are also subject to Government funding and the outcomes of the upcoming spending review.
Lastly, we have already set out our plan to publish a Green Paper to consult the public on the long-term future of the Post Office, not least on how it should be governed after a decade of decline. Doing nothing at the Post Office is simply not an option. There is more work to be done, but there has to be change. I commend this statement to the House.
Gareth Thomas
I am grateful to the shadow Minister for some of his comments. I am happy to confirm that I will keep the House updated on work around the future of the Post Office, as well as, even more importantly, on the work to ensure that all those sub-postmasters who were the victims of the Horizon scandal get full and fair redress. On that point, I should say at the outset that I have met a series of sub-postmasters who were victims of the Horizon scandal, and each of them certainly left their mark on me. Their stories will stay with me for a very long time, and in that regard I am sure that I speak for the whole House, given the conversations that Members have had with individual sub-postmasters in their constituencies. I am therefore acutely aware of my responsibility, and the Government’s responsibility more generally, to follow through on our commitment to speed up redress.
The number of cases that have been settled with full and fair compensation has nearly doubled in the four months since we came into government, compared with the four months before. We have taken a series of additional steps to try to make it easier for sub-postmasters who were the victims of the scandal to get full and fair redress quickly, not least by fixing some payments for those applying under the Horizon shortfall scheme and similarly fixing some payments under the Horizon convictions redress scheme, which we launched back in July.
The hon. Gentleman’s wider point about the Budget’s impact on the high street sounded like he was replaying his lines from last week’s Budget debate. I recall him being the right-hand man to Kwasi Kwarteng, who helped to do huge damage to businesses up and down the country and helped to drive interest rates to a 16-year high, so I gently suggest that he has more work to do to be convincing on his support for businesses.
I hope the hon. Gentleman is willing to take responsibility for another impact, because more than 9,500 bank branches have closed over the past 14 years, which has had a considerable impact on the future of the high street. With Nigel Railton, our plan is to improve banking services and to roll out banking hubs, which I hope will make a significant difference.
On the Budget more generally, given the financial mess in which the Conservatives left the country and given the lack of money set aside for Horizon compensation, I think the hon. Gentleman should be a little more honest to this House about his responsibility for the scale of the mess we inherited.
Madam Deputy Speaker (Ms Nusrat Ghani)
I call the Chair of the Business and Trade Committee.
Gareth Thomas
I welcome that the Committee’s first act is to look at redress for sub-postmasters who were victims of the Horizon scandal. I will happily appear next week to talk through where we are on compensation payments.
My right hon. Friend is right to say that one of the bright spots in the Post Office’s future lies in banking, and the continuing commitment of its sub-postmasters is the brightest spot. With the right support from the financial services industry, there is clearly more that the Post Office could offer on the high street through banking hubs and the post office network. We will work with the Post Office, and the banks have a particular responsibility, given how many bank branches have closed, to work constructively with the Post Office to improve the banking offer on the high street.
Madam Deputy Speaker (Ms Nusrat Ghani)
I call the Liberal Democrat spokesperson.
Gareth Thomas
I underline that no decision has been taken on any or all the directly managed branches. However, these branches cost significantly more to run than those run by franchisees. We have made it clear to the Post Office that, as it reviews these costs, it must talk to sub-postmasters, trade unions and other stakeholders.
The more general point about ensuring that people in rural areas can access a post office branch is well understood within the Department and across Government. There has been no decision to change the commitment to run 11,500 branches or to change the level of Government funding provided to run the network across the country.
I agree with the hon. Member for Chippenham (Sarah Gibson) that the Post Office can do more. That is one reason why we committed in opposition—and are delivering in government—to rolling out more banking hubs, which will be run by the Post Office. She made an interesting point about digital exclusion and the Post Office’s potential to do more in that regard.
Lastly, given my background, I am interested in mutualisation, but I hope the hon. Lady will recognise that there are significant challenges in determining whether mutualisation is a realistic possibility at this stage. One reason for our commitment to publishing a Green Paper next year is to explore these issues in more detail.
Karl Turner (Kingston upon Hull East) (Lab)
My hon. Friend is insistent that the Post Office continues to play a vital role in our communities. Given that the Horizon inquiry finishes today, will he say more about how sub-postmasters will now be considered by the Post Office in a way that, frankly, they have never been before?
Gareth Thomas
Each time I have met a sub-postmaster who was a victim of the Horizon scandal, I have been shocked by the way the Post Office treated them. I am sure other Members share that sentiment, having spoken to sub-postmasters in their constituencies who were also victims of the scandal.
The Post Office’s culture must change fundamentally. I welcome Mr Railton’s plan to set up both a consultative council, to work with sub-postmasters on the Post Office’s commercial future, and a postmaster panel to provide more training and support for postmasters. One of the challenges for the Government, which is why we have committed to publishing a Green Paper, is to think through how we lock in that culture change. My hon. Friend, and indeed other Members, will be very welcome to engage with us during that Green Paper process.
Bob Blackman (Harrow East) (Con)
There is a massive difference between Crown post offices and sub-post offices. Crown post offices are more expensive to run: they offer a bigger range of services and they are dedicated to the work of the Post Office. Given those costs, the Minister will know that several Crown post offices in his constituency and in mine are under threat. Will he give a commitment to the House that none of those Crown post offices will be downgraded before the Green Paper is issued and the future of the Post Office is decided?
Gareth Thomas
As I have already made clear, no decisions have been taken to close any directly managed branch. There is a need to look at the costs that the Post Office incurs going forward, in order to make it fit for purpose over the next five to 10 years. As a result, we will need to look at the future of directly managed branches, but only once Post Office managers have talked seriously with sub-postmasters, trade unions and other key stakeholders, as we have made clear to the Post Office. That is the right way to proceed. We have also made clear we will not change the commitment to provide 11,500 branches, which will ensure everybody continues to have good access to a Post Office branch in every part of the country.
Mr Clive Betts (Sheffield South East) (Lab)
During the last Parliament, some time before the Liberal Democrats took up the issue, I met with my constituent, Richard Trinder, the sub-postmaster at Handsworth post office, and, online, with some of his colleagues from across the country. They raised the issue of mutualisation. I brought that up with the previous Post Office Minister, the hon. Member for Thirsk and Malton (Kevin Hollinrake), who gave the matter positive consideration and said he would support it. I note that my hon. Friend the Minister has said exactly the same today. I know it will be some time before we get the fundamentals of the Post Office sorted out, but will the Minister say how he will engage with sub-postmasters? They are key to the issue. We need to work and look with them at how mutualisation might work, and what sort of structures they would like to see created that can make it work positively, going forward.
Gareth Thomas
I welcome my hon. Friend’s question. We need to take a number of steps in order to see mutualisation as a realistic way forward. In the first instance, there has to be a sustained change in Post Office culture about how sub-postmasters are treated. On that, the establishment of the postmaster panel and a consultative council, announced by the chair of the Post Office, Nigel Railton, are significant steps forward. I hope the sub-postmasters in my hon. Friend’s constituency will genuinely engage with those bodies. I do not think we can impose mutualisation; it must come up from the grassroots, with the Government being willing to look at that option. The changes that Post Office senior management is looking to make are a good first step in their own right, and have the potential for future positive governance change in the long run. I genuinely encourage my hon. Friend and his sub-postmasters to engage in the Green Paper process.
Martin Vickers (Brigg and Immingham) (Con)
One of the post offices on today’s list of potential closures is in Grimsby, where many of my constituents work and run businesses. The Minister rightly says that Crown post offices are more costly. I can assure him that the one in Grimsby, for example, could easily operate in much smaller premises or in premises shared with other businesses in the commercial centre of the town. Will the Minister give an assurance that he will ensure the Post Office looks at operating out of alternative premises, and cuts its costs before considering closures?
Gareth Thomas
We have made it clear to the Post Office that it has to talk to sub-postmasters, stakeholders and the trade unions about the costs associated with directly managed branches. We are committed to the requirement to ensure there is easy access to a post office branch for every community, up and down the country. We want the Post Office to continue to talk to people who want to run post offices in their communities, and we continue to encourage it to do so.
Clive Efford (Eltham and Chislehurst) (Lab)
I am a veteran of virtually every debate, urgent question and statement on this issue over more years than I dare to mention. I welcome the statement by my hon. Friend the Minister, but it is disappointing to read some of the comments about the process for sub-postmasters to apply for compensation. We hear about people who have been repeatedly asked for the same information time and again. They are being asked to provide information that is 20 years old and to respond to questions they cannot answer because the Post Office has confiscated the documents and not returned them. The solicitor who represents those postmasters says that the system is designed to wear them down. I gently ask the Minister, what we can do to improve this process for the postmasters?
Gareth Thomas
My hon. Friend makes a strong and compelling case. The criticisms that he has just articulated about the compensation process are ones I have heard directly from victims of the Horizon scandal and their legal representatives. We are looking at a series of further things that we can do to improve the compensation process. We have moved more staff in the group litigation order compensation process to help speed up redress for sub-postmasters in that scheme, whose remaining cases are more complex. Perfectly reasonably, people want to see them compensated as quickly as possible. I am optimistic that for claims that come into the GLO scheme before Christmas, we will see significant redress delivered to victims of the Horizon scandal by March.
Mr Alistair Carmichael (Orkney and Shetland) (LD)
If sub-post offices are so much cheaper to run than Crown post offices, the Minister may wish to reflect on the fact that that is probably down to the level of remuneration for sub-postmasters. Notwithstanding what he says about no decisions having been made, it would be reassuring to those who rely on post offices and the staff who work in them, including in Kirkwall, which is on the list of those to be considered for closure, if they could be told when that decision will be made. When the Minister talks about consulting postmasters, trade unions and other stakeholders, are we safe to assume that “other stakeholders” include communities and customers? They will be looking for the full range of services and adequate physical space in which to access them.
Gareth Thomas
The right hon. Gentleman is right to bring the House’s attention back to the issue of sub-postmaster pay: there has been no material improvement in sub-postmaster pay for over a decade. If we are to see sub-postmasters genuinely treated better in the future, addressing the issue of pay is fundamental. I welcome the focus on that by the chair of the Post Office, Nigel Railton, in his speech today. I gently re-emphasise to the right hon. Gentleman that we remain committed to the Government requirement to deliver 11,500 branches, to ensure that every community has easy access to the post office branch network. Communities will absolutely need to be involved in any decisions about individual branches.
Dr Rupa Huq (Ealing Central and Acton) (Lab)
Acton lost its well used and still much missed post office in 2018, but it is home to the first ever urban Post Office-run banking hub. The trend is to co-locate services, but that seems to have drawn a blank—there are too many onerous parts to it, and businesses do not want it. So could the Minister help me investigate ways to merge the two services? The banking hub is the natural home for post office services, as it is owned by the Post Office, and, as a neighbouring MP, he could visit to cut the ribbon when we finally get postal services back to Acton, where they belong.
Gareth Thomas
My hon. Friend has always been a great champion of her constituency. I have visited the banking hub in Acton in a previous life, before the general election. I would be very happy to revisit the post office. I hear her message about co-location and I assure her I will look at that. I am sure she will continue to press me on the future of banking hubs in Acton.
Jeremy Corbyn (Islington North) (Ind)
I welcome the Minister’s statement and his assertion that the Post Office is a central part of our community. The previous administration of the Post Office seemed to glory in selling off Crown post offices and reducing the service for all of us. Earlier, the hon. Member for Harrow East (Bob Blackman) said that there should be no more closures of Crown post offices. Can the Minister commit to that, and, in the consultation process, consider reopening post offices or extending the Crown post office network to ensure that a variety of services are on offer, and that the post office is central to the life of our high streets and communities all over the country and can play a huge role in the regeneration of our town centres?
Gareth Thomas
My right hon. Friend is right to stress the importance of post office branches to the future of all our communities. In that regard, work is required from trade unions and others on highlighting the importance of banking services. I wish that work had been given more attention by my predecessor. [Interruption.] With due respect to those on the Opposition Front Bench who are heckling me, it has fallen to this Government to roll out banking hubs in a more significant way. On my right hon. Friend’s more general point about directly managed branches, as I have already said to the House, given that they cost significantly more to run, it is right that we look at those costs. No individual decisions have been taken as yet, and we have made it clear to the Post Office that it needs to consult directly with sub-postmasters, trade unions and other stakeholders.
Chi Onwurah (Newcastle upon Tyne Central and West) (Lab)
The Post Office Horizon scandal is probably one of the greatest miscarriages of justice in our history, and I congratulate the Minister on the progress that the Government have made in speeding up compensation payments to postmasters. There was also a huge failure of IT—a failure in IT procurement, IT deployment and IT management—which has undermined public confidence in technology. What steps has the Minister taken to ensure that Fujitsu is held accountable, that the lessons are learned, and that, in the future, post offices have the fantastic technology that they need to support them in their important community role?
Gareth Thomas
My hon. Friend makes a crucial point about the future of the Post Office—we must get right the technology that sub-postmasters are expected to use. There were serious problems and delays in the previous Government’s efforts to find a replacement for Horizon. We have had to bring in additional consultants to work with the Post Office to bring forward a proper replacement. More generally, on Fujitsu, we expect the Horizon inquiry to bring forward a view about the accountability of particular organisations and particular individuals. We will look at what Sir Wyn’s inquiry recommends and then make appropriate decisions on those issues.
Tim Farron (Westmorland and Lonsdale) (LD)
We are deeply alarmed that Kendal Crown post office appears on this list. Three years ago, the previous Government and the previous administration of Post Office Ltd also threatened Kendal Crown post office with closure. We won our campaign to save it, in part because Post Office Ltd conceded that there was not enough space in WH Smith in Kendal to accommodate the post office. That has not changed. Royal Mail may also lose its Kendal sorting office as a consequence of the closure. That has not changed either. What has changed is that two more high street banks—Halifax and Lloyds—have deserted Kendal town centre on the basis, they claim, that the post office down the road will be able to take up the slack. Is this not the time to give guarantees to post offices such as the one in Kendal that they will remain a Crown office for the foreseeable future to support our town and our economy?
Gareth Thomas
I say gently to the hon. Member that I absolutely recognise his point about the role that bank branches play in communities such as Kendal and about their retreat from our high streets. The banks have a responsibility to work with the Post Office to make sure that communities can have access to the banking services that they need, particularly those offered through the post office. That is one reason why we want to significantly expand the number of banking hubs. On the hon. Member’s point about the post office in Kendal, I simply underline the fact that no decisions have been made about Kendal or any other individual directly managed branch. We expect the Post Office to talk to sub-postmasters, trade unions and other stakeholders about this process, but genuinely I say to him that there are significant additional costs associated with the directly managed branches and it is right that the Post Office looks at that as well.
Jon Trickett (Normanton and Hemsworth) (Lab)
When the Minister said that the Post Office was not fit for purpose, it was hard not to agree with him, given the elite contempt that the organisation has shown for the people who worked for it. It dripped with contempt for ordinary folk. When the Minister meets the new management, will he bear in mind the experience of my constituents? I have 23 former mining villages, with chronic poverty throughout. One after another, the banks have withdrawn from every village and small township in our area. We have 20,000 people without a car and—quite honestly—a crap bus service. Many do not have access to the internet either. The only lifeline that they have is the post offices. Will the Minister ensure that there are no further closures from those villages—a withdrawal by the market or by the state—which worked so hard to create the wealth of our country in the last century?
Gareth Thomas
I am acutely aware of the responsibility of Government to ensure that every community has access to a post office branch. That is why we are continuing to provide a £50 million subsidy to the Post Office to maintain the network going forward. It is also why we think the Post Office should do more when it comes to providing banking services—it is one of the potential areas for it to grow its business. In that regard, given the retreat of bank branches from constituencies such as my hon. Friend’s, we absolutely think that the banks should work directly with the Post Office to improve the banking offer in all our communities.
Madam Deputy Speaker (Ms Nusrat Ghani)
It would help if the Minister occasionally looked at the Chair and kept his answers short so that we can get everybody in.
Sir Gavin Williamson (Stone, Great Wyrley and Penkridge) (Con)
In my constituency, there is real concern about the loss of more rural and village branches. Can the Minister give us some assurance that he will do everything that he can to preserve this vital link and that he will look at how the Post Office can operate more like a commercial franchise operator, which would support and help postmasters to really maximise their business?
Gareth Thomas
Absolutely. I recognise that the Post Office has a particularly responsibility to work with sub-postmasters who provide a post office service in rural communities. It is one reason why we remain committed to the requirement to provide 11,500 branches across the UK. One key change that we need to see in the Post Office, and one reason why I welcome the commitments in Sir Nigel Railton’s plans today, is the commitment to a consultative council. That will, I hope, help to ensure that the voices of rural sub-postmasters and sub-postmasters more generally are heard much more directly by senior management. I also welcome the idea of a postmaster panel to provide support to sub-postmasters in general, but, in the context of this question, to rural sub-postmasters in particular.
Amanda Martin (Portsmouth North) (Lab)
I welcome the Minister’s statement, his actions on the Horizon scandal, and his commitment to the service that the Post Office provides. I also note that the list of 115 proposed closures contains Cosham in my constituency. It is shocking that the Opposition blame this Government for this, given that, under the Conservatives, closure after closure of high street banks in Cosham made post office services even more vital to our community. How will the Minister ensure that postmasters, employees and community voices are heard in the discussions about retaining this vital branch in Cosham, and about the future development and working together of our high streets, banks and post offices?
Gareth Thomas
I am grateful to my hon. Friend for her question. I hope I can reassure her that when we publish our Green Paper on the future of the Post Office next year, I will welcome the voices of sub-postmasters from Portsmouth, as well as from the rest of the country; that will help us to think through longer-term questions around the future of the Post Office. As I have already underlined a number of times, no specific decisions have been taken about individual directly managed branches. We expect the Post Office to not only look at all its costs going forward but, crucially, consult with sub-postmasters, trade unions and other stakeholders.
Chris Law (Dundee Central) (SNP)
People in my constituency and across Scotland want a post office network from which they can access essential government services, such as their pensions. We frequently hear in this House about the ever-increasing number of bank closures. The minimum of 11,500 post office branches is welcome, but I have heard little from the UK Government about individual branches, other than that there will be consultation. We need more than that; we need guarantees. People across Scotland really want to know what the Government will do to step up. More than 100 closures were announced today. Did the Government play any role at all in that? If not, why were those closures not delayed until after the Green Paper was published?
Gareth Thomas
Perhaps the hon. Gentleman did not fully hear my answer. There have been no decisions to close any individual directly managed branch. As I have said, significant additional costs come with running a directly managed branch, as opposed to a post office franchise, and it is right that the Post Office look at those costs. To make a similar point to that raised by the right hon. Member for Stone, Great Wyrley and Penkridge (Sir Gavin Williamson), we recognise the responsibility to provide Post Office services to every community in Scotland and across the United Kingdom, so that communities can have easy access to post offices. That has not changed and will not change.
Josh Dean (Hertford and Stortford) (Lab)
I am very pleased to hear my hon. Friend’s statement, and to have this discussion about the important role that post offices play in the operation of banking hubs. Our banking hub in Ware is incredibly important to our community, and I thank him for visiting its temporary site earlier this year. Will he commit to returning there with me when it finds its permanent site, hopefully in the very near future?
Gareth Thomas
I can assure my hon. Friend that I will happily come back to visit his constituency when the banking hub there has a permanent home. I would be delighted to.
Lisa Smart (Hazel Grove) (LD)
Post offices offer more than the sum of their parts, and their loss is felt keenly when branches close, as two have done recently in my constituency, on High Lane and on the Fiveways Parade in Hazel Grove. In both cases, the postmasters felt no longer able to continue in the role, at least in part for commercial reasons. Will the Government take this opportunity to look at strengthening the role of post offices, so that they offer even more local services, and at opening up new funding opportunities to keep these vital services in our communities?
Gareth Thomas
The situation the hon. Lady describes is exactly why I welcome the fact that the new management of the Post Office is putting the issue of sub-postmaster pay front and centre in its thinking. If we do not do something to shift sub-postmaster pay upwards, we will see more sub-postmasters making the sorts of decisions that she describes. We must do something urgently to address this. The Post Office management and chair are rightly homing in on that question as fundamental to the future of the Post Office. As I have underlined, I think there is more that the Post Office could do on banking; that view is certainly shared by the Post Office senior management team, and we are working directly with them to see what more can be done.
Madam Deputy Speaker (Ms Nusrat Ghani)
If everybody gives short questions—and short answers, Minister—we can get this done in the next 15 minutes.
Peter Swallow (Bracknell) (Lab)
My constituents in Crowthorne are rightly proud of our high street, but as there is no direct access on that street to banking services or a post office branch, they struggle to access vital services. Does the Minister agree that today’s announcement highlights the need to roll out more banking hubs, while setting out a viable future for post offices, so that communities such as mine can access the vital services they need?
Gareth Thomas
I agree with my hon. Friend that we need to see a faster roll-out of banking hubs. Given that the Conservative party sat back and did nothing while 9,500 bank branches closed, the urgency of the task of rolling out banking branches and improving the banking offer through the post office is acutely felt by my Department.
Dr Kieran Mullan (Bexhill and Battle) (Con)
The post office in Bexhill provides vital banking and other services to my constituents, and I have already been contacted by people concerned about its possible closure. Can the Minister ensure that the consultations he keeps mentioning include local communities and service users, and can he guarantee, given Labour’s manifesto commitment to strengthen the post office network, that nothing will be done to reduce the scope of post office services available to my constituents, or the time when they are available?
Gareth Thomas
I can be absolutely clear with the hon. Gentleman: I said no decision had been made on any individual directly managed branch, and that is absolutely true. We are also clear that sub-postmasters, trade unions and communities will have to be consulted about the future of directly managed branches. We want an improvement in the services that post offices can provide; that is one of the reasons for our work on banking services with the Post Office going forward.
Mr Luke Charters (York Outer) (Lab)
I recently met two constituents who are yet to receive compensation as former sub-postmasters. I felt their pain, and I felt that their pain was being compounded by the long-drawn-out process, driving mental anguish for them on a daily basis. Can my hon. Friend update the House on when the appeal system for the Horizon shortfall scheme will be up and running?
Gareth Thomas
We expect the appeals process that we announced for the Horizon shortfall scheme to be up and running soon—realistically, probably early in the new year. I say gently to my hon. Friend that I share his deep concern that there are so many sub-postmasters who are victims of the Horizon scandal, and who are still to receive their compensation and full and fair redress. We have seen an increase in the numbers getting redress, but there is more work to do; it is a challenge that we are very much focused on as a Government.
Sarah Dyke (Glastonbury and Somerton) (LD)
Street in my constituency will lose its main high street post office in early 2025. There is a new listing for another post office, but questions around its viability will now obviously arise. Can the Minister tell me how he will ensure that the Post Office is secured on a long-term, sustainable footing, to reassure my communities and rural communities like them that the vital high street services that they rely on will be retained?
Gareth Thomas
There are a number of elements to securing the future of the Post Office. First, we must look at its commercial operation, which is why an improvement in the banking offer available through post offices, and the commitment of the banks to working with the Post Office to roll out banking hubs, is so important. Secondly, we must look at how we can increase sub-postmaster pay, so that more people are willing to come forward to run post office branches. Thirdly, we must look at the Post Office’s costs, and how they can be better managed.
Tristan Osborne (Chatham and Aylesford) (Lab)
I welcome the Minister’s statement. In a changing context in which banking hubs are being looked at for places across the country, does he agree that we need to pursue them very aggressively and assertively, and also look at shared provision with local councils—for instance, at using libraries and other centres, so that we can spread the cost and keep these essential services open, where possible?
Gareth Thomas
I am absolutely open to any idea that will help to speed up the roll-out of banking hubs; I recognise that they are crucial for communities up and down the UK. If he has particular ideas, I am very happy to talk to him about them separately.
Steff Aquarone (North Norfolk) (LD)
I am very pleased that Horning post office in my constituency will reopen later this month, following months of hard work by the local community. That shows that there is an important future for our local post offices in rural North Norfolk, and that future includes supporting bank hubs in our market towns. The people of Holt are looking forward eagerly to the opening of their hub soon. Can the Minister tell me his personal vision for the future of the Post Office, and does that include supporting vital local services in our rural areas?
Gareth Thomas
I am delighted to hear the news about a post office branch opening in the hon. Gentleman’s constituency; that will be of great comfort to his constituents. As I set out, one way in which we can improve the services available to all communities through the post office is better provision of banking services. We are actively working with the Post Office on that. The roll-out of banking hubs will also help to improve the quality of the service that post offices can provide for all our communities.
Lee Barron (Corby and East Northamptonshire) (Lab)
I welcome the assurances that the Minister has given. The Post Office will go about making the 115 potential branch closures and 1,000 job losses either by closing the Crown post office network, or by franchising it off. In Corby, New Post Office Square opened up when the town centre, which had a post office, was rejuvenated. There is now no post office in New Post Office Square, because it was franchised into the back of a shop, and that shop decided not to extend the franchise. We need an assurance from the Post Office that it will not turn around and take the numbers away from us. Does the Minister agree that the Post Office must take into account the Government’s priorities for high streets, and ensure that whatever it is planning fits around the Green Paper proposed for next year?
Gareth Thomas
I hope my hon. Friend will forgive me, but I am not aware of the exact circumstances in his constituency, though I am happy to meet him to talk through them, if he thinks that would be useful. As I hope I have set out, we remain absolutely committed to ensuring that every community has good access to a post office branch and all the services that it provides. That is as true for his constituents as it is for the constituents of Members across the House.
Helen Morgan (North Shropshire) (LD)
Oswestry in my constituency is the second largest town in Shropshire and serves a vast rural area stretching into mid-Wales and across north Shropshire. It is digitally excluded because it often does not have adequate mobile signal or broadband services, so the full range of Crown post office services are absolutely essential there. Will the Minister assure me that the full range of Crown post office services will remain in Oswestry, and that the Post Office will take into account the importance of retaining vital services in rural areas, which are being deserted by commercial organisations such as banks?
Gareth Thomas
I am absolutely clear that the Government recognise and accept our continuing responsibility to ensure that post office services are available to every community across the UK, and that there is easy access to a post office branch in rural and urban areas alike; we remain absolutely committed to that. As I said, no decision has been taken to close any individual directly managed branch, but it is right that the Post Office considers all its costs if we are to achieve an increase in sub-postmaster pay. In that regard, and on the hon. Lady’s wider point, it is important that the Post Office management consults properly—previous management teams have not always done so—with sub-postmasters, trade unions and other stakeholders.
Torcuil Crichton (Na h-Eileanan an Iar) (Lab)
I welcome the Minister’s comments on the Horizon scandal, which affected sub-postmasters in every constituency, including mine. However, I must express concern about Stornoway post office being on the list of the 115 possible closures. The loss of the main post office would be a dreadful blow for the town, so I urge the Minister and the Post Office to ensure that islanders have full physical access to Crown post office services. All options must be considered—except closure.
Gareth Thomas
As I have said, we are clear about our continuing commitment to ensuring that every community, no matter where in the UK, has access to post office services. That commitment has not changed. Indeed, we want to improve the quality of the offer from the Post Office—hence my comments about banking services. However, if it would be helpful, I would be very happy to meet my hon. Friend to discuss his concerns about his community.
Jim Shannon (Strangford) (DUP)
I very much welcome the Minister’s commitment to the Post Office compensation—he laid out clearly the way forward, and we were all pleased to hear it. However, I must register my concern that post office branches in Newtownards in my constituency, and in Bangor in the neighbouring constituency of North Down, are poised to close, leaving more than 100,000 people in Northern Ireland with no main post office. That will do nothing but reduce services for the most vulnerable in Northern Ireland and must be strenuously opposed. What steps will be taken between now and the final decision to ensure that the Government do not leave tens of thousands of people without a full service? The Post Office acknowledges the limitations of post office hubs in garages and shops. They cannot cope, so big post offices must remain open.
Gareth Thomas
I welcome the hon. Gentleman’s comments, as ever, and I recognise the concerns of his constituents. As I said, we remain absolutely committed to ensuring that every community has good access to post office services going forward, and no decision has been made about directly managed branch closures. If we are to achieve the objective of putting the Post Office on a genuinely sustainable footing and increasing sub-postmaster pay, we must consider all Post Office costs and how we can genuinely deliver, to all communities, a better future for the Post Office. We are doing that, but I am conscious of the strong point that he has made about his constituents.
Mr Mark Sewards (Leeds South West and Morley) (Lab)
Residents in Morley are extremely alarmed that Morley post office on Queen Street is one of those that could be closed. Queen Street is the beating heart of Morley, and many people come into the town centre to use the services at the post office before going on to other shops. Bank branches have left our town, too, and on their way out, they pointed at the post office and said, “Don’t worry, you’ve got services there.” Well, now we are worried. Will the Minister restate what he has already said several times about no decisions having been made on closures, and will he meet me to talk about what we can to do keep Morley post office functioning?
Gareth Thomas
I will happily meet my hon. Friend. As I have said, no decision to close individual directly managed branches in full has been taken. It is right that the Post Office considers the cost of providing directly managed branches going forward if we are to achieve the objective of putting it on a sustainable footing. However, we are absolutely clear that every community in the UK needs to be able to retain good access to post office services, and we are looking at what else we can do with the Post Office senior management team to improve post office services, not least in banking.
Export and Investment Guarantees
Gareth Thomas Excerpts(1 week, 1 day ago)
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The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)
I beg to move,
That the draft Export and Investment Guarantees (Limit on Exports and Insurance Commitments) Order 2024, which was laid before this House on 14 October, be approved.
Madam Deputy Speaker (Judith Cummins)
With this we will take the following motions:
That the draft Export and Investment Guarantees (Limit on Exports and Insurance Commitments) (No. 2) Order 2024, which was laid before this House on 14 October, be approved.
That the draft Export and Investment Guarantees (Limit on Exports and Insurance Commitments) (No. 3) Order 2024, which was laid before this House on 14 October, be approved.
Gareth Thomas
These orders are technical in nature and relate to the capacity of UK Export Finance—which is the operating name of the Export Credits Guarantee Department, the UK’s export credit agency—to support current and prospective exporters. As hon. and right hon. Members will know, UK Export Finance has a mandate to support UK exporters with finance and insurance, helping them to compete internationally. UK Export Finance, or UKEF for short, was established more than 100 years ago and is the world’s oldest export credit agency. Its support has proved crucial to British exporters throughout its existence.
UKEF helps exporters to win international contracts, to fulfil export orders, to create jobs and to get paid. Last year it provided £8.8 billion in finance to support UK exporters, and supported up to 41,000 jobs around the UK as a result. Some 88% of the businesses it supported last year were small and medium-sized enterprises. UKEF provides its finance at no net cost to the taxpayer; in fact, it generates a return for the Exchequer, with £705 million returned to the Treasury over the last three years.
The Export and Investment Guarantees Act 1991, as amended in 2015, confers powers on the Secretary of State to provide finance that is conducive to exports, and to provide insurance in connection with overseas investments. Those powers are exercised and performed through UKEF. Subject to some limited exceptions, section 6(1) of the Act imposes a limit on the aggregate amount of financial commitments that can be made under those powers—in other words, the total size of UKEF’s financial portfolio. At present, the limit stands at £67.7 billion, expressed in special drawing rights. Special drawing rights are an accounting unit for international transactions and were created by the International Monetary Fund; their value is based on a grouping of five major currencies, including pound sterling, the US dollar and the euro. The sum equates to approximately £70 billion at today’s exchange rates.
Why are we seeking an increase? Well, the current limit has been in place since 2015, and UK Export Finance’s portfolio size is now drawing close to it. Were UKEF to reach its limit, it would have to pause its vital financing activity, which, in turn, would cut off its support to prospective exporters. I should note that, in practice, the size of UKEF’s portfolio is subject to a limit set by the Treasury. This limit, called the maximum commitment limit, must be lower than the statutory limit set out in legislation. I am therefore proposing these statutory instruments to increase the commitment limit in section 6(1), and to avoid the future risk of having to turn away applications for UKEF support.
Section 6 of the Act enables the Secretary of State, by order, to further increase the limit by up to £5 billion. The power to make such an order may be exercised on up to three occasions and has not been used before. I am therefore seeking approval of these three orders together, which would allow us to increase UKEF’s statutory commitment limit by £5 billion per order, for a total of £15 billion. Inflation since the limit was last amended and the increasing transaction sizes that the Department is supporting mean that the Department is now approaching that legal limit.
Laying these SIs together is about future-proofing UKEF and giving it sufficient legal capacity to provide certainty for its customers. Again, it is a decision for Treasury Ministers to then confirm the actual commitment limit under which the Department operates. After they have come into force, the three instruments taken together will increase the commitment limit to 82.7 billion special drawing rights, which converts to around £84 billion pounds at today’s exchange rates.
UK Export Finance is delivering an ambitious five-year business plan that aligns with this Government’s missions, supporting growth and prosperity for UK exporters and their communities across the country, and doing so at no net cost to the taxpayer, but its ability to do so will be at risk without the additional legal headroom that these instruments provide. These changes will therefore allow UK Export Finance to continue meeting its mandate in supporting exports and driving growth—something that I am sure those in all parts of the House will join me in welcoming. I commend these orders to the House.
Gareth Thomas
I welcome the opportunity to close the debate. I thank the hon. Members for West Worcestershire (Dame Harriett Baldwin) and for Wokingham (Clive Jones) for their comments and questions, which I will try to answer before I make some final remarks about the statutory instruments.
The hon. Member for West Worcestershire asked if the UK Government support fair and free trade. I reconfirm our absolute commitment to supporting fair and free trade. We have made it very clear that trade is one of the key planks of the work of the Department. My right hon. Friend the Minister for Trade Policy and Economic Security, reporting to the Secretary of State, is leading work on a trade White Paper, which we will bring forward in due course. I am sure the hon. Lady will see the Government’s commitment to fair and free trade reflected in that document.
As the hon. Lady knows, when we were in opposition, we supported accession to the comprehensive and progressive agreement for trans-Pacific partnership. We are working to agree a number of free trade deals, for example with Switzerland, India and South Korea. She asked me about the trade envoys programme. We are sympathetic to such a programme continuing. We are looking at it closely, as she would expect, and we will bring forward an update to the House in due course.
The hon. Lady asked me about our views on trade with the United States. We recognise that the US is already a key export market for many British firms, and we want to look at all opportunities to increase trade with the US. I will come back to legislative reform more generally, but she is right to underline the message that we have to be on the side of wealth creators in this country if we want to see growth, more jobs and better pay for those in our communities. Winning export orders is fundamental to delivering growth, so a substantial amount of time in the Department is being spent thinking through what else we can do to support British businesses to win export orders overseas. UK Export Finance is one part, but not the only part, of that story, and we will bring forward our plans in due course.
Dame Harriett Baldwin
I understand that Crawford Falconer, who had been in charge of a lot of the trade negotiations, is leaving the Department. Will the Minister tell the House what his plans are to fill that role?
Gareth Thomas
I pay tribute to Crawford Falconer for his work for the Department and the country. He has already fed into the work that my right hon. Friend the Minister for Trade Policy and Economic Security is leading on the trade White Paper. Others in the Department are actively leading negotiations with a number of countries in support of our free trade negotiations and our ambitions for new free and fair trade agreements.
The hon. Lady asked me whether there is a need for further legislative reform to UK Export Finance. The Secretary of State has instructed UKEF officials to explore how we can increase the organisation’s overall financial capacity. That work is under way. We are committed to ensuring that UKEF can support British exporters now and into the future, but these statutory instruments are key in the short and medium term to helping it to continue to do its job.
The hon. Member for Wokingham (Clive Jones) gives me the opportunity to plug International Trade Week, which is taking place this week. I am glad to see that he at least has taken the advice that I wrote out for every Member of the House, encouraging them to reach out to exporters in their constituency, to support what they are doing already and to make them aware of further help that the UK Government could give them to win new export orders overseas. One message that we have sought to get across during International Trade Week is that we are absolutely committed to a reset in our trade relationship with the European Union. There is no doubt that the poor-quality trade deal with Europe that the previous Government negotiated has held back many British businesses from winning export orders in Europe. We need to reset the trade relationship with Europe in very practical terms. We committed, for example, to negotiating a sanitary and phytosanitary agreement, and to exploring more opportunities for mutual recognition of professional qualifications. We see next year’s trade and co-operation agreement review as another opportunity to look at what we can do to reduce the difficulties that businesses face in trading with our nearest neighbours.
The Conservatives talked down the opportunities for British businesses to win export orders in our nearest overseas markets. That was a huge mistake; businesses have told us so. We are actively looking at what we can do to change that.
If the hon. Member for Wokingham gives any message to the representatives of the company that he is visiting tomorrow, let it be this: please encourage them to look again at Europe. We recognise that there are difficulties, but we want to work with business to sort them out, because we genuinely believe that there are real opportunities. He asked whether I would meet him and representatives from Wokingham businesses. I would be very happy to. In that spirit, I commend the draft orders to the House.
Question put and agreed to.
Export and Investment Guarantees
Resolved,
That the draft Export and Investment Guarantees (Limit on Exports and Insurance Commitments) (No. 2) Order 2024, which was laid before this House on 14 October, be approved.
That the draft Export and Investment Guarantees (Limit on Exports and Insurance Commitments) (No. 3) Order 2024, which was laid before this House on 14 October, be approved.—(Martin McCluskey.)
Post Office
Gareth Thomas Excerpts(2 weeks, 2 days ago)
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The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)
The Horizon scandal represents one of the biggest miscarriages of justice of our time. The Government’s priority is to get redress to those affected as quickly as possible and are doing all they can to increase the pace of redress across all schemes. We continue to review each scheme to explore ways to speed up redress. To ensure postmasters are receiving redress as quickly as possible, we are making up-front fixed offers and providing interim and partial payments wherever possible. As of 31 October 2024, approximately £438 million has been paid to over 3,100 claimants across four schemes. The total amount of redress paid out has increased by over 85% since the end of June. There is still a lot more to do.
While we continue to address the past, now is also the time to consider the future of the Post Office. Exploring ways to strengthen the Post Office network is a manifesto commitment for the Government and a priority for the Department for Business and Trade. The UK-wide Post Office branch network is an essential part of the UK’s economic infrastructure, supporting high streets, businesses, and contributing directly to the Government’s mission to kick-start economic growth.
The company has undoubtedly had a challenging period and it is clear the Post Office is at a critical juncture. While Post Office continues its work to make the company more efficient, it is also important that Government have a clear vision for the future direction of the Post Office to make sure that this public asset delivers what is important to the British public. Given the complexity and scale of some of the challenges being faced by the Post Office, the Department has appointed external consultants to support this work.
The Government will be carefully considering what customers, communities and postmasters would like to see from a modern Post Office network. Given the Post Office is a public asset, it is essential the public have their say on the future direction. As such, the Government plan to publish a Green Paper to seek the public’s views on a range of different proposals in the first half of 2025.
[HCWS184]
Oral Answers to Questions
Gareth Thomas Excerpts(3 weeks ago)
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David Pinto-Duschinsky (Hendon) (Lab)
The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)
Revitalising our high streets is a priority for this Government, and I and the Secretary of State have spoken to colleagues across Whitehall to ensure that we are working together to create better conditions over the long term for high street businesses to thrive. That means addressing antisocial behaviour and crime, rolling out banking hubs, stamping out late payments, empowering communities to make the most of vacant properties, strengthening the post office network, reforming the apprenticeship levy and, as the Chancellor confirmed yesterday, reforming business rates.
Abtisam Mohamed
There are just short of 5,500 businesses in Sheffield Central, and more than 80% of them are micro-businesses employing fewer than 10 employees. These are the engines of local economic growth in our area, and they provide vital services in our community. Many businesses in my constituency welcome yesterday’s announcement of permanently lower business rates for hospitality, retail and leisure properties from 2026-27. Will the Minister outline what further steps he is taking with the Chancellor to create a fairer business rates system, so we can ensure that our high streets thrive permanently?
Gareth Thomas
I am grateful to my hon. Friend for her question, and I think this is the first time I have had the chance to congratulate her on her election to this House. She is absolutely right that if we are to see our high streets thrive, we need to ensure there is a genuinely level playing field for businesses online and those on the high street. As the Chancellor announced yesterday, to deliver that pledge we intend to introduce permanently lower tax rates for retail, hospitality and leisure properties from 2026-27. To fund that, we intend to introduce a large business multiplier from 2026-27, which will apply a higher rate on the most valuable properties. That will capture the majority of large distribution warehouses, including those used by the online giants. However, we want to go further, so the Chancellor published a discussion paper yesterday asking businesses for further ideas on the reform of business rates.
Sojan Joseph
Small and independent shops are the lifeblood of our high streets, and they make the communities in my Ashford constituency special. Far too many high street businesses have been feeling the squeeze over recent years, which has led to empty units being an all too familiar sight. I welcome the measures announced in yesterday’s Budget, particularly the reform of business rates. Will my hon. Friend update the House on what the Government are doing to empower local communities to acquire empty units?
Gareth Thomas
Again, I congratulate my hon. Friend on his election to this House. Colleagues across Whitehall are bringing forward plans to introduce high street rental auctions, which will bring vacant units back into use. That should make town centres more accessible and affordable for tenants. We will also take steps to crack down on antisocial behaviour. We saw a huge increase in antisocial behaviour and crime in our high streets under the Conservative party, and we are determined to take steps to crack down on that.
David Pinto-Duschinsky
I thank my hon. Friend for his previous answers. We are blessed with some fantastic high streets in Hendon, such as Mill Hill Broadway, Station Road and the High Street in Edgware, Watling Avenue in Burnt Oak, Brent Street in Hendon and Vivian Avenue in West Hendon. However, when I talk to business owners, they all too often tell me that they are struggling to find and retain the staff they need to grow successfully. What steps is the Department taking to make sure small businesses can get the skilled staff they need not just to survive, but to thrive?
Gareth Thomas
I welcome my hon. Friend’s question, and I know the high streets in his constituency that he mentioned, as they are very close to Britain’s greatest constituency. He will be aware that we have already taken steps to help businesses recruit more skilled staff. It is one of the reasons why we have established Skills England. We have also taken steps to reform the apprenticeship levy, and earlier this week the Prime Minister brought forward plans to help people get back to work.
Mims Davies (East Grinstead and Uckfield) (Con)
The anti-growth coalition on Mid Sussex district council, led by the Lib Dems, Labour, independents and Greens, is bringing in Sunday, bank holiday and evening town centre parking charges on top of a 30% rise, and there is the sword of Damocles of possible village car parking charges. Will the Minister reiterate to councils that are determined to derail his growth mission that such draconian measures on our high streets will do exactly the opposite of what he and his Budget are apparently looking to achieve, and will he perhaps meet them?
Gareth Thomas
I gently suggest to the hon. Lady that those making up the anti-growth coalition are sat on her side of the House, and I gently point out to her that the highest number of businesses to go bust for 30 years was under the Conservative party last year. I would also happily ask her to use her influence with the Conservative-led council in my constituency, which is bringing in parking charges that will certainly damage the night-time economy.
Jim Shannon (Strangford) (DUP)
I welcome some things that the Minister has referred to regarding high street businesses, and I thank him for that, but there are many other matters. For example, in Newtownards family businesses make up a great many of the attractive high street businesses, such as Wardens, Knotts Bakery and the family butcher, and they are important, as they are in Ballynahinch. Has the Minister had the opportunity to talk to the chamber of trade in Newtownards, which is working well? Other chambers of trade in my constituency can also contribute, so has there been an opportunity to speak to them to get their ideas about the way forward?
Gareth Thomas
The hon. Gentleman is an assiduous champion for his constituency in this House. If he wants to bring his chamber of commerce to meet me to discuss issues in his constituency in more detail, I will happily make time to meet him and them.
Mr Speaker
We are 10 minutes gone and still on Question 1. We need to speed up a little bit. If the Minister could look at me, that would be helpful, so that we are going through the third person. I know that Mr Shannon is popular, but even so, it should go through me. I call the Liberal Democrat spokesperson.
Clive Jones (Wokingham) (LD)
In my constituency, the number of people shopping on our high streets has not returned to pre-covid levels, and we have lost anchor stores such as Marks & Spencer, and several banks. The Government urgently need to save our high streets, but the reduction in retail, hospitality and leisure business rates relief from 75% to 40% will come as bad news for thousands of businesses. When will the Government deliver a fundamental reform of business rates to save our high streets and end the penalising of productive investment?
Gareth Thomas
I am grateful for your guidance, Mr Speaker. While the hon. Member for Strangford (Jim Shannon) is popular, you are much more important.
I gently point out to the hon. Member for Wokingham (Clive Jones) that we have started the process of reforming business rates. We are introducing permanently lower rates for retail, hospitality and leisure from 2026-27. We have listened to businesses and kept business rates relief, and we are opening up opportunities for businesses to come forward with ideas for future reform of business rates.
The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)
Our plan for small businesses will help them to scale up and increase productivity and growth. We are doing that by creating opportunities for businesses to compete and access the finance they need to scale, export and break into new markets. Furthermore, at yesterday’s Budget, we announced a small business Command Paper next year, which will set out more detail on how we will support small businesses.
Tony Vaughan
I welcome the Minister’s answer. One way that we can support small businesses to scale up is through infrastructure investment, so that businesses can get their goods to market more quickly. Will the Department support my campaign to shift more freight from trucks to trains, starting with the channel tunnel in my constituency, where only 10% of its freight capacity is being used at present?
Gareth Thomas
Let me take the opportunity to congratulate my hon. Friend on his election to this House. I remember well, as I am sure he does, the problems that the people and businesses of Kent had to endure when the M20 became a lorry park, thanks to a combination of poor planning by the last Government and the poor-quality trade deal they negotiated with Brussels. We certainly support the expansion of rail freight, not least as it helps to build the resilience of supply chains. I would be happy to meet him or facilitate a meeting for him with Transport Ministers, to hear more about his campaign.
Anna Dixon
Small businesses such as the Greek Corner in Shipley have benefited from Bradford council’s business growth programme, funded by the towns fund, which provides capital assistance for businesses to create new jobs. The support measures announced yesterday in the Chancellor’s Budget for local authorities and small businesses will be vital to revitalising our high streets. Does the Minister agree that local authorities working with local communities are best placed to direct investment, to help SMEs grow?
Gareth Thomas
Let me take this opportunity to congratulate my hon. Friend on her election, too. I agree that local authorities working with local communities are fundamental to supporting SMEs in local economies. That is one reason why, as well as backing local authorities in yesterday’s Budget, we are backing Tracy Brabin, the excellent Mayor of West Yorkshire, with funding to support the priorities of local communities in constituencies such as that of my hon. Friend. It is also why we are introducing measures such as high street rental auctions and a powerful community right to buy, so that local communities can start the process of reviving their high streets.
Kit Malthouse (North West Hampshire) (Con)
I draw the attention of the House to my entry in the Register of Members’ Financial Interests. The Minister mentioned that access to finance is vital for small business, but I hope he knows that the past few days have seen chaos in the motor finance market, with a number of major lenders suspending lending entirely in response to a judgment in the appeal court. This has caused consternation across the entire business lending sector. Can the Minister reassure us that the Government are fully engaged with the industry and the Financial Conduct Authority in sorting out an issue that could have a very, very significant impact on the entire sector and its supply chain?
Gareth Thomas
We are certainly looking at the issues that have arisen for the industry from the judgment. More generally on access to finance, I am sure the right hon. Gentleman will welcome our launch, at the investment summit referenced by the Under-Secretary of State for Business and Trade, my hon. Friend the Member for Ellesmere Port and Bromborough (Justin Madders), of the British Growth Partnership, which is aimed at unlocking investment in businesses that want to scale up.
Richard Foord (Honiton and Sidmouth) (LD)
Economic growth happens when micro-sized businesses become small businesses. We learned yesterday that micro-businesses that employ up to four full-time workers on the national living wage will be exempt from employers’ national insurance. Yet small businesses that employ five workers or more will be subject to employers’ national insurance. How will that measure help small businesses in the south-west to scale up and bring economic growth to the region?
Gareth Thomas
I am glad that the hon. Gentleman welcomes, I think, the measures we took in the Budget to raise employment allowance to help the very smallest firms. The Federation of Small Businesses said yesterday that it will be a very big help for small firms. On his wider point about the Budget, I gently say to him, as I am sure he knows only too well, that the economic inheritance the Government face has led to our having to make some very tough decisions. If he does not support the measures we have set out in the Budget, he needs to say how he would finance the extra investment in the NHS and in industry that we have set out.
Clive Jones (Wokingham) (LD)
Wokingham has one of the highest rates of business survival when compared with the averages for the south-east and Berkshire, but yesterday’s announcement that the Government will raise employers’ national insurance throws that into doubt. The hike is, plain and simple, a tax on jobs that will deal a hammer blow to our small businesses. What will the Government do to mitigate the impact on small businesses in my constituency and across the country?
Gareth Thomas
I say very gently to the hon. Gentleman that if he and his party are determined to oppose the measures we took in the Budget, including on employers’ national insurance contributions, they need to set out how they would fund the extra investment in the NHS, the investment in the automotive and aerospace sectors, and the measures to protect and raise living standards.
Bill Esterson (Sefton Central) (Lab)
Mr Paul Kohler (Wimbledon) (LD) [R]
The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)
We recognise the important role that night-time economy businesses play in supporting local economies and communities. Healthy night-time economy businesses not only support our creative industries, including musicians, DJs and performance artists, but bolster tourism and day-economy businesses. We are focused on our five-point plan to breathe life back into Britain’s high streets. That work will ensure that our high streets are great places for our businesses, supporting economic growth across the UK, including in the night-time economy.
Mr Kohler
I refer the House to my entry in the Register of Members’ Financial Interests. The hospitality industry is a crucial aspect of the night-time economy. It already faces an existential crisis, with post-Brexit labour shortages, covid debt and wage and commodity inflation. What advice would the Minister give to the hospitality industry and businesses that now face a hike in national insurance costs and, despite the headlines, a more than doubling in last year’s business rates?
Gareth Thomas
I would gently point businesses in the night-time economy to a series of measures that we took in yesterday’s Budget, including to reform business rates for the long term, from 2026-27. We listened to businesses, including those in the night-time economy, and did not abolish the business rates relief. Under the measures that we have taken, for example, the average pub with a rateable value of almost £17,000 will save over £3,300 next year.
Rachael Maskell (York Central) (Lab/Co-op)
Last Saturday night I had the opportunity to go out in York with the police. It was incredibly interesting and I am so grateful for the work that they do, and it gave me an opportunity to speak to employers. We know that, as employers, our traditional pubs are really struggling because the pubs code is not working properly. Will the Minister meet me and the Campaign for Pubs to discuss how we can improve things for those businesses?
Gareth Thomas
I will be very happy to meet my hon. Friend. I know from talking to pubs that they are also very worried about the rise in antisocial behaviour and crime in our high streets and town centres. She and the pubs and other members of the night-time economy that she works with will, I hope, be reassured by some of the measures that we have taken in the Budget to begin the process of cracking down on antisocial behaviour.
Sam Rushworth (Bishop Auckland) (Lab)
Dr Luke Evans (Hinckley and Bosworth) (Con)
The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)
No. I gently point out to the hon. Gentleman the difficult economic inheritance that his party left this Government to sort out. We are determined to walk towards all the tough decisions his party refused to face up to in government. If he is against the increase in employers’ national insurance contributions, he needs to say how he will fund the investment we announced yesterday in the aerospace and automotive sectors, and how he would fund the extra investment that we will make in the NHS and other public services.
John Slinger (Rugby) (Lab)
Mr Speaker
Order. These are topical questions, and they are meant to be short and punchy, not speeches. I am sure we can find time for an Adjournment debate for the hon. Gentleman.
Gareth Thomas
Given that almost 9,500 bank branches closed over the past 14 years, on the Conservative party’s watch, it has increasingly been left to the Post Office to provide vital banking services on the high street. I am sure the banking industry recognises its responsibility to work with us to ensure that sub-postmasters, whose pay has not increased for a decade, and the Post Office have what they need to help meet the critical cash and banking needs of all our constituents.
Martin Vickers (Brigg and Immingham) (Con)
Although yesterday’s announcements may dampen businesses’ expansion plans, many businesses in my constituency and elsewhere find it difficult to expand because of national grid connections. What are Ministers doing to engage with the Department for Energy Security and Net Zero and National Grid to ensure that connections are available?
Josh Babarinde (Eastbourne) (LD)
Some 29% of jobs in Eastbourne, the sunniest town in the UK, are connected to the hospitality sector, but many businesses in that sector have expressed concerns about yesterday’s Budget, which UK Hospitality has described as the “latest blow for hospitality”. Will the Minister meet me and local hospitality businesses to discuss those concerns? I declare an interest as the patron of the Eastbourne Hospitality Association.
Gareth Thomas
I would be very happy to meet the hon. Gentleman and the Eastbourne Hospitality Association to discuss the concerns that he has articulated. I gently say to him, as other Ministers have pointed out, that we faced a tough economic inheritance, and had to make very difficult decisions in the Budget yesterday.
Mr Tanmanjeet Singh Dhesi (Slough) (Lab)
Gareth Thomas
When we were in opposition, we set out a five-point plan to help with the revival of high streets. We are working to bring forward that plan. My hon. Friend will see more detail in the small business strategy Command Paper that we are committed to publishing next year.
Lincoln Jopp (Spelthorne) (Con)
We have an anomalous situation in Spelthorne whereby people can use an oyster card to pay for six different red buses, but not the train. That is crippling small businesses and people going into London. Will Ministers in the Department use their combined might to lobby on my behalf and get me a meeting with the Minister for Rail, so that we can get Spelthorne into the correct zone?
Liam Byrne (Birmingham Hodge Hill and Solihull North) (Lab)
On Tuesday, we will hear from Sir Alan Bates and other victims of the Horizon scandal, which continues to deepen. In September, we learned that there will be 100 more convictions quashed than we originally thought, and yesterday the bill for redress went up by half a billion pounds. Have all the victims now come forward, and are there any gaps left in the schemes for redress?
Gareth Thomas
I welcome the decision by my right hon. Friend’s Select Committee to take a further look at the issue. It is a priority for the Department to speed up the compensation process. Victims are still coming forward, and we are actively looking at whether all those who come forward are covered by the compensation schemes. We have asked the Post Office to write to all those sub-postmasters who have not yet come forward to see if they are eligible for compensation.
Kit Malthouse (North West Hampshire) (Con)
We should all welcome the work of both Governments that resulted in the announcement of £63 billion of inward investment into the UK. However, since then, as a number of Members have pointed out, we have had significant new regulation in the labour market and massive new taxes on businesses. If any of those investors now change their minds, will the Secretary of State come to the House and inform us, please?
Jim Shannon (Strangford) (DUP)
What discussions have there been with Invest NI in relation to supporting small Northern Ireland businesses in the digital evolution, to help them adapt and make improvements with digital technology to ensure the smooth running of their businesses?
Gareth Thomas
We have held discussions with a range of organisations on exactly that issue. I promised the hon. Gentleman earlier that I would meet him. If he wants to add that to the list of subjects that we talk about, I am happy for him to do so.
Sally Jameson (Doncaster Central) (Lab/Co-op)
In Doncaster, we have an innovative chamber of commerce and a fantastic set of local businesses. As well as the much-needed upgrade to workers’ rights, can the Minister update the House on what we are doing to kickstart a skills revolution for businesses in Doncaster and across the country? Can he also update the House on what he is doing to work across Departments to ensure that happens?
Gareth Thomas
As others across Whitehall have already set out, we have established Skills England and begun the process of reforming the apprenticeship levy to help businesses get better access to the skills they need.
Pub and Hospitality Sector
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The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)
In the usual way, let me take the opportunity to congratulate the hon. Member for Mid Leicestershire (Mr Bedford) on securing this debate and celebrating the contribution of pubs to life in his constituency. He rightly talked about the contribution that pubs make to social mobility and the journey all the way up to manager that those who start out as pot washers can potentially make. I noted in particular his praise for the Curzon Arms and I can assure him we will consider that as the campaign stop for when we visit his constituency at the next election to try to increase our majority in this House. He, and I hope the whole House, will understand if I briefly praise pubs in my own constituency—the great Horseshoe, where I have been privileged to watch one or two great victories by the Welsh rugby union team, and the Trinity pub where we have celebrated one or two election successes in recent times.
I will not be able to do justice in the time available to me to the richness of the contributions that we have had, for which I apologise to hon. Members across the House. Notwithstanding, let me try to make one or two points and to pick up some of the specific questions that people have outlined. My hon. Friend the Member for Liverpool Riverside (Kim Johnson) celebrated her constituency’s many pubs and venues, some of which I have had the privilege to visit during what seems like Labour’s annual trip to her great city. Perhaps she might like to buy me a round when I next have to visit one of those pubs—[Hon. Members: “Freebies!”] [Laughter.] Perhaps not, then.
My hon. Friend the Member for Stoke-on-Trent South (Dr Gardner) referenced the Labour in Vain pub in her constituency. I am happy to sit down with her and talk about what else might be possible for that pub. She is right to celebrate community-owned pubs; I suspect that she, like me, comes from the Co-operative tradition in our ranks. The Co-operative party has championed the ambitions of many of our communities to own their own pub.
My hon. Friend the Member for Stockport (Navendu Mishra), in his inimitable way, championed the contribution of pubs to the life of his constituents. I hope I will have the opportunity at some point to come up and take advantage of the hospitality there. My hon. Friend the Member for Bournemouth East (Tom Hayes) rightly praised the contribution of business improvement districts to supporting the environment around pubs. The business improvement district in my constituency does a particularly important job working with the police to tackle antisocial behaviour, and I know that work is replicated in business improvement districts across the country. He made an ambitious claim that the best kebab in the country is found in his constituency—I wonder whether others might have a slightly different perspective.
My hon. Friend the Member for Southend East and Rochford (Mr Alaba), who is unfortunately not in his place, rightly championed the soft skills learned by those who work in the pub trade. My hon. Friend the Member for Carlisle (Ms Minns) made an interesting speech—I was not sure quite where it was going to end with the reference to nationalisation, but I look forward to having the opportunity to find out a bit more about the unique history of the pubs in her constituency.
My hon. Friend the Member for Edinburgh East and Musselburgh (Chris Murray) underlined the role of pubs in his constituency and the crucial contribution that Scotch whisky makes not only to the Scottish economy, but to the UK economy as a whole. He will know of the work my right hon. Friend the Minister for Trade Policy and Economic Security is seeking to do to reduce some of the tariffs that Scotch whisky still faces around the world. If I heard him right, I think my hon. Friend the Member for Hexham (Joe Morris) promised to visit all 116 pubs in his constituency before the next election.
The hon. Member for Gosport (Dame Caroline Dinenage) referenced previous work she had done with the Culture, Media and Sport Committee and I will reflect on her contribution and the Committee’s work outside this House, if I may. I hope to touch on the contributions of one or two other hon. Members as I make my way through some of the broader points, where appropriate.
This debate is important because our pubs and the wider hospitality sector are crucial to the UK economy, employing around 2.2 million people across 154,000 businesses and generating revenues of around £52 billion per annum.
Steff Aquarone (North Norfolk) (LD)
I am grateful to the Minister for giving way. He is making some important points about the employment generated by the sector. Does he agree that in areas such as North Norfolk, with a huge hospitality industry, greater training opportunities are vital to allow people to have full and flourishing careers in the hospitality sector? Are the Government supportive of extending that franchise?
Gareth Thomas
I congratulate the hon. Member on getting his constituency’s pubs into the debate. I look forward to having the opportunity to visit one or two of those in his constituency again. I will come back to the significant point about training, on which I hope we will have some good news for the pubs in his constituency and more generally.
Pubs and hospitality venues are important to local economies. They help to create vibrant towns and cities that we all want to visit, to study, work, live and invest. Pubs help us to celebrate the very essence of life and friendship, to socialise with family and friends, to enjoy music and great sport, and to celebrate the important points in life’s journey. They are crucial to supporting wider social objectives: providing accessible jobs, as other Members have already touched on, helping to support community cohesion and providing welcoming spaces for those who feel isolated and alone to enjoy the company of others.
In short, hospitality is the backbone of our high streets and the lifeblood of so many of our communities. We all know that hospitality businesses are still struggling. At the weekend, the Yorkshire Post published a survey suggesting some 500 pubs had closed in Yorkshire since 2019, which is just one indication of the challenges facing the pub and hospitality industry.
Jamie Stone
I value the Minister’s words. Does he accept my earlier point that those businesses could do with getting the eastern European and foreign workers they used to have?
Gareth Thomas
I heard the point the hon. Gentleman made, and I want to come to the issue of access to talent to work in pubs and hospitality venues. While we always need to consider issues around visas and the right to work, we can do more to help people in our country to get access to jobs in the pubs and hospitality industry. The point I intend to make in relation to the intervention by the hon. Member for North Norfolk (Steff Aquarone) is pertinent to that.
As I said, we all know that hospitality businesses are struggling to recover from the pandemic, where closures and customer restrictions decimated cash reserves and drove up levels of debt. I say this gently with so many Conservative Members present, but the subsequent cost of living crisis, which was driven in part by the incompetence of previous Governments, has compounded the challenge for hospitality businesses and increased costs, and it has caused real difficulties and challenges for businesses in repaying some of those debts. One thinks in particular of the contribution Liz Truss made to those issues.
Robbie Moore
I am sure the Minister will get to it, but I am really keen to understand some of the specifics of what he is doing in his role as the Parliamentary Under-Secretary of State for Business and Trade. What is the nature of his conversations with the Chancellor and the Treasury, specifically around business rates relief, VAT threshold, VAT duty, beer duty and the concerns raised by the likes of UKHospitality with the Employment Rights Bill? I am sure he is getting there, but this side of the House is keen to understand what he is doing in his role in the conversations with the Chancellor on the forthcoming Budget.
Gareth Thomas
I am very grateful to the hon. Gentleman for giving me the prompt to get on to the issues around the Budget next week. He will understand, as one or two of his colleagues alluded to earlier, that I will not speculate on what will or will not be included in the Chancellor’s Budget. However, I can say that we recognise the very important role that hospitality businesses play in supporting local economies and communities, and we understand the pressures facing those businesses. When we were in Opposition, one of the biggest complaints we heard from high street businesses was the unfairness of the antiquated system of business rates. I apologise to him—I appreciate it is difficult to hear—but I think one of the reasons his party lost the confidence of the business community was because it had made multiple promises to abolish or reform the business rates system, but never actually got to that issue.
Business rates are particularly unfair for hospitality, leisure and tourism businesses which, as others have alluded to, create 5% of the UK’s GDP but pay 15% of all business rates. Not only is the current system of business rates unfair, but we know that it disincentivises investment, creates uncertainty and places an undue burden on our highstreets, and in the context of this debate, on pubs and hospitality and venues. That is why we included in our manifesto a commitment to reform business rates, and it is why the Chancellor has continued to commit to setting out next steps on that at the next Budget.
Esther McVey
I would like to take away some comfort and be able to speak with my pub owners and pub landlords. Will the Minister commit today to speaking to the Chancellor about business rates before the Budget next week? I want him just to confirm that he will be making the representations from today’s debate to the Chancellor before the Budget.
Gareth Thomas
I am happy to confirm to the right hon. Lady and the whole House that I will ensure that the Treasury and the Chancellor are aware of the comments made in this debate. She will understand that crucial to the future of pubs and the hospitality industry is getting growth going in our country—in particular, getting more disposable income into the pockets of potential customers of pubs and other hospitality venues.
That is one reason the Prime Minister has made growth the number one mission of the Government. It is why we have already taken a series of steps to underline the significance of growth, from publishing a Green Paper on industrial strategy through to the success of the investment summit last week. It is also why we have introduced the package of measures to make work pay, including the Employment Rights Bill, which the House debated yesterday.
I want to pick up one or two specific points hon. Members made, in particular the reference by the hon. Member for North Norfolk to training. He may know that there has been much frustration across the business community, including from pubs and hospitality businesses, about how the apprenticeship levy works. We have committed to reforming that levy and to giving more focus to the skills needs of businesses.
That is one reason we have already established Skills England, which will have a new partnership with employers at its heart and will transform the existing apprenticeship levy into a more flexible growth and skills levy, to support business and boost opportunities for those living and working in the UK—something the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) will be pleased to hear.
Interventions from the hon. Gentleman, my hon. Friends the Members for Cumbernauld and Kirkintilloch (Katrina Murray) and for Edinburgh East and Musselburgh and the hon. Member for North East Fife (Wendy Chamberlain) provide me with an opportunity to suggest gently that the Scottish Government might want to think again about their decision not to pass on the business rate relief to pubs that the Treasury in London sends them—
Valerie Vaz (in the Chair)
Order. Could the Minister start winding up his remarks?
Gareth Thomas
Lastly, Ms Vaz, Ofgem has announced a series of measures to protect non-domestic energy customers from poor behaviour by energy suppliers, which I hope will address some of the concerns that we heard on that issue.
Business Confidence
Gareth Thomas Excerpts(1 month, 1 week ago)
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The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)
I too take the opportunity in the usual way to thank the hon. Member for East Grinstead and Uckfield (Mims Davies) for securing this important debate. At the outset, let me echo her thanks to businesses across the country for the wealth they create, the better communities they help promote and, crucially, the good jobs they offer. I do not know where her “Taste of East Grinstead” event is taking place, but if it is in the House, I will happily come along if I can. If not, I would be happy to hear from her separately about the particular businesses that turn up to that event.
As a number of interventions from hon. Members have made clear, small businesses, in particular, are the backbone of our economy. I feel particularly privileged to be the Minister for Small Businesses and to hear some of the remarkable stories about how those small businesses came into being and the successes they have had in each of our communities. That is why I am pleased that we have been making progress in government on following through on the commitments we made in opposition in our nine-point plan to back small businesses. If time allows, I hope to touch on some of those points.
I welcome the support of all hon. Members who have spoken for their business communities, even if I did not quite agree with the tone of all their remarks. All of us need the businesses in our communities to succeed, and it is great to hear so many Opposition and Government Members wanting to back them to succeed.
The Prime Minister could not have been any clearer about this Government’s guiding mission: we will go for growth at every opportunity. Growth and backing business is the surest path to prosperity and to improving the living standards of working people. We have made it clear that our goal is to deliver the highest sustained growth in the G7, more secure jobs, better wages and, as a result, much greater funding for our public services, including our brilliant NHS. It surely goes without saying that investment is key to driving that growth.
I gently say to Conservative Members that the problem is that the Administrations of the past 14 years sadly starved our economy of the investment it needed. Whether it is the fall-out from the poor-quality deal the Conservatives negotiated with the European Union after the Brexit referendum, the revolving door of Prime Ministers— I think every Conservative Member here backed Liz Truss’s disastrous mini-Budget—the seven separate growth strategies since 2010 or the 11 different Business Secretaries in as many years, I say to Opposition Members that all of that might help to explain why they lost the confidence of business at the last general election.
If Opposition Members are not convinced by that, I would underline that there was also no plan to help small businesses grow, export or get into new markets. Support in that area was cut back and, in some cases, axed completely. There was no delivery on repeated promises to comprehensively reform business rates and no serious plan to tackle the scourge of late payments, which many small businesses face at the moment. Vital infrastructure projects that were fundamental to growth in many communities were cancelled, sensible measures to open up opportunities for investment in green energy projects were blocked, there was no obvious plan to back the high street—a point made by the hon. Member for South Basildon and East Thurrock (James McMurdock) —and, in particular, there was no serious plan to tackle retail crime going forward.
The result is that British firms have not felt that investing domestically was an attractive enough proposition. There has been much reluctance to adopt new technology, to upskill employees or to plough money into research and development. Sadly, that is why the UK has sat right at the bottom of global rankings for business investment for quite some time—27th out of 30 in the OECD last year, behind Mexico, Slovenia and the Slovak Republic.
Robin Swann
I thank the Minister for that point, which goes back to my contribution. This is about seeing what the Government can do in the next few weeks to give small businesses in my community in South Antrim the assurance they need to continue their online presence and sell into the UK.
Gareth Thomas
I thank the hon. Member for his earlier remarks and his intervention. Let me be clear that my Department will continue to work with local partners in Northern Ireland, including InterTradeIreland, to develop and deliver our trade and industrial strategies. If the hon. Member wants to speak to me, I would be happy to help the small businesses that have written to him to join up with the support available in Northern Ireland.
Members across the House will be pleased that there is good news on growth. I welcome the generous support of the hon. Member for East Grinstead and Uckfield for the work done yesterday at the international investment summit and in the run-up to it. A raft of measures were announced to help boost business confidence going forward and to spur growth, and I will recap on some of them. We are determined to make it simpler for companies to relocate to the UK through a new corporate re-domiciliation regime, which I am sure will strengthen our position as a global business hub. We have announced a business-boosting lift to the thresholds on company sizes, which means we will have new legislation by the end of the year reducing the burdens on start-ups and SMEs, saving them nearly a quarter of a billion pounds. We will be consulting next year on our ambitious modernisation programme for the UK’s entire non-financial reporting regime. We are seeking to make shareholder communication easier, and we are clarifying the law on virtual annual general meetings.
Those improvements, helping to reduce red tape, could be worth up to £16 billion a year to investment going forward. As a result of the pro-innovation, pro-business, pro-wealth creation policies we are pursuing, big-hitting global businesses are confidently investing in the UK. The total investment pledged by international and British firms, both in the run-up to and during the summit yesterday, now stands at an estimated £63 billion, which will help ensure that 38,000 jobs are created. I would gently suggest that that is a resounding vote of confidence in both the UK’s economy and the Government’s growth mission.
Mr Frith
The Minister is making a powerful and clear argument for this Government’s commitment to a new partnership with business. Does he agree that although the sum of investment yesterday is important, grabs the headlines and gets people confident about the future, part of the brief he is responsible for is small businesses, and seeing that they get part of the large investment that was committed to? Will he explore in his final remarks how important that is to small business?
Gareth Thomas
If I may, I will come to that in one second.
One of the measures announced yesterday that will strengthen business confidence further, and which many businesses have been crying out for, as they told us when we were in opposition and as they have been telling us since we came into government, is an industrial strategy. All Governments have an industrial strategy, consciously or not, through act or omission. This Government are choosing actively to have and implement an industrial strategy to help businesses plan, not just for the next year but for the next 10 years and beyond. That strategy will not just help large businesses or ones in urban areas, which is something the hon. Member for Chippenham (Sarah Gibson) asked about—I congratulate her on making her first speech as an Opposition spokesperson—but benefit all parts of the country and businesses large and small.
Our industrial strategy will inject capital into eight high-productivity, high-export, high-investment sectors in which the UK has a significant competitive advantage: financial services, professional and business services, clean energy industries, digital and technologies, advanced manufacturing, life sciences, creative industries and defence. Above all, our industrial strategy will show that we are listening and responding to the needs of businesses.
To that end, we will engage on those more complex issues that we know are barriers to investment: skills, data, finance, regulation, energy prices, grid connections, infrastructure and planning, which a couple of hon. Members rightly referenced. We want to view every single one of those measures through the lens of investment promotion. That is how we will continue to build long-term confidence, ensuring that our policies are made with business, for business.
Hon. Members raised questions about our Make Work Pay plan, and the number of businesses backing that plan is striking. On flexibility for employees, over 60% of UK managers surveyed by the University of Birmingham a couple of years ago said that home working improved their teams’ motivation, and a staggering 75% said flexible working boosted their teams’ productivity —something Opposition Members have complained about in the past. It is a similar story on pay. Research by the Institute for Public Policy Research shows that 70% of managers believe that raising the national minimum wage to reflect living costs would help, not hinder, their businesses. The hon. Member for East Grinstead and Uckfield referenced the fact that many of the measures announced as part of our package will come in in 2026. That will enable us to continue to talk to businesses and employee representatives to ensure that we get the details right.
I have no doubt that the Budget on the 30th of this month will be a Budget for growth. We face a very difficult inheritance as a Government, and we have to fix the fundamentals of our economy. I gently say to the hon. Member for Broadland and Fakenham (Jerome Mayhew) that he may not be comfortable with the mess his party left us, but figures released last month show that there was another month of record Government borrowing, with debt at 100% of GDP. That is the inheritance that the previous Government left us. We have to fix those fundamentals, and we will do. It will be a Budget for growth, and I have no doubt that our economy and British business will continue to grow from strength to strength.
Post Office Capture Software: Kroll Associates Report
Gareth Thomas Excerpts(1 month, 2 weeks ago)
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The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)
Earlier this year, concerns were raised by parliamentarians and postmasters about the Post Office’s Capture software, which was rolled out by the Post Office to some branches in the 1990s, and pre-dated Horizon. The concerns were that Capture software had bugs which may have caused shortfalls, leaving postmasters to pay the Post Office back, with some postmasters said to have been prosecuted as a consequence.
Responding to those concerns, the Secretary of State for Business and Trade committed on 9 September to publishing the results of forensic accountant Kroll Associates’ investigation into the Capture system as soon as we received its report. Kroll has now completed its investigation, and I published their report on Monday 30 September. The report is available on www.gov.uk and I have also placed a copy in the House Library.
Kroll Associates investigated the Capture software system, examined the available evidence from postmasters and others who have been working with postmasters to uncover the issues with the software. Further evidence from the Post Office was given to Kroll towards the end of their investigation. Considering this, Kroll has produced an addendum to this report which will be published shortly.
I am very grateful to the postmasters and postmasters’ families who spoke to and provided evidence to Kroll during the investigation. I recognise in some cases that this meant revisiting very distressing memories. I am grateful to those who attended the ministerial-chaired roundtable hosted by the Department for Business and Trade. I would also like to thank the Horizon Compensation Advisory Board for its continued work on redress issues, in particular Lord Beamish for helping to shine a light on the issues related to Capture.
In the report Kroll concluded there was a reasonable likelihood that Capture could have created shortfalls for sub-postmasters. Kroll has not identified any available evidence that Post Office Ltd’s audit, investigations or legal teams took into account known issues with Capture arising from bugs identified in various versions of the software in the course of their work.
I recognise that this report and its conclusions will be of considerable interest to postmasters and their families across the country. The Government will thoroughly examine Kroll’s report into the Capture system and its impact on postmasters. We will update the House on next steps in December.
[HCWS100]
Oral Answers to Questions
Gareth Thomas Excerpts(2 months, 2 weeks ago)
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The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)
The decline of too many high street businesses was one powerful example of the failure of the last Government’s economic record and the cost of living crisis they caused. Working with business and others, we are determined to breathe new life into our high streets. In particular, we will stamp out late payments, tackle soaring levels of retail crime and create a fairer business rates system.
Alistair Strathern
High street businesses such as Rose’s café in Shefford and Jamie’s Shoe Repairs in Hitchin do so much to bring joy and life to their high streets and make the towns and villages in my constituency so special, but far too many high street businesses right across my constituency have been feeling the squeeze over recent years and just did not feel that the previous Government had their back. What will we be doing differently to make sure that we will always be on the side of the high street businesses that make our communities such fantastic places to live?
Gareth Thomas
First, let me take this opportunity to say how much of a pleasure it is to see my hon. Friend back in this House; I went up to his constituency during the by-election campaign, and his result was one of many on election night that brought us all great pleasure.
We set out a five-point plan when we were in opposition to support businesses on high streets. At the heart of that was a plan to introduce a fairer business rates system, which I know colleagues in the Treasury are working very hard on. We also want to tackle the high levels of retail crime that scar too many of our high streets, and we will be bringing forward proposals on that in due course too.
Josh Babarinde (Eastbourne) (LD)
To grow, high street businesses in Eastbourne are relying on Government investment through initiatives such as the towns fund, of which my town was selected to be a beneficiary. Our towns fund board is fired up and ready to go, but still awaiting further instructions from Government on how to proceed. Will the Secretary of State, working with his Ministry of Housing, Communities and Local Government colleagues, urgently update me on whether Eastbourne’s high street businesses can still expect to benefit from the £20 million towns fund investment that they need and deserve?
Gareth Thomas
As the hon. Gentleman may know, the towns fund is the responsibility of colleagues in MHCLG. I will happily draw his comments to the attention of the Minister who has responsibility for it. But we are determined to work across Government to breathe new life into our high streets, and I am sure that the Minister will be very interested to meet the hon. Gentleman and take forward his concerns.
Gareth Snell (Stoke-on-Trent Central) (Lab/Co-op)
Whether it is better buses, more policing or city centre living, support for our high streets ought to be a cross-Government approach, because of the many levers that are available. Can the Minister say a bit more about what conversations he is having with other Departments to ensure that support for high streets stretches across every facet of this new Labour Government?
Gareth Thomas
My hon. Friend is absolutely right to say that there are policies across the whole of Government that impact on small businesses and particularly on high street businesses. One of the most significant issues is the need to see a fairer business rates system that creates better incentives for businesses to invest in the high street, in comparison with the competition from online giants, so we are working with colleagues in the Treasury on that. We are working with colleagues in the Home Office to address retail crime—there has been a huge surge in shoplifting—which my hon. Friend knows has scarred too many high streets. We are also working with other colleagues, as I referenced in response to the previous question, to try to bring forward a stronger offer to small businesses.
Sir Ashley Fox (Bridgwater) (Con)
Small and medium-sized enterprises are the lifeblood of our high streets, and there are many such businesses in my constituency of Bridgwater. I understand, though, that SMEs now face paying thousands of pounds in fines if they do not uphold the Government’s new French-style employment reforms. Will the Minister consider exempting SMEs from any financial sanctions by the new fair work agency?
Gareth Thomas
I congratulate the hon. Gentleman on his election to this House. I gently say that he will have heard from my right hon. Friend the Secretary of State that we have already consulted widely with the business community about our plans to improve rights for employees. We did that when we were in opposition and we have continued to do it in government. I am struck by the support that our plans have from small businesses and high street businesses, but we will continue to work with small businesses on the details of those plans.
Madam Deputy Speaker (Judith Cummins)
I call the Liberal Democrat spokesperson.
Sarah Olney (Richmond Park) (LD)
For too long, our high streets have been hostages to an outdated and damaging business rates system. Empty shopfronts and shuttered windows should never become the norm in our town centres. Small businesses in desperate need of a helping hand will have been deeply concerned not to see any mention of business rates system reform in the King’s Speech. Can the Minister assure us that business rates system reform is coming soon and that, when it does, it will be a comprehensive replacement of that damaging system?
Gareth Thomas
As I have said in response to previous questions, we are looking at that with Treasury colleagues. In opposition, we made commitments to introduce a fairer business rates system. Work on that is being led by Treasury colleagues, who will bring forward proposals in due course.
Helen Hayes (Dulwich and West Norwood) (Lab)
Mike Amesbury (Runcorn and Helsby) (Lab)
The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)
I would be happy to meet my hon. Friend to discuss the question about a banking hub in his constituency. As he will have heard in answers that I gave earlier, reform of the business rates system to tackle some of the egregious disincentives in respect of the need to invest in our high streets and the competition from online giants is something we took seriously in opposition and continue to take seriously in government. Colleagues in the Treasury are working hard to bring forward proposals to reform the business rates system.
Madam Deputy Speaker (Judith Cummins)
I remind Members to speak through the Chair.