Closure of High Street Services: Rural Areas

Wednesday 5th February 2025 Westminster Hall

09:30

[Jamie Stone (Caithness, Sutherland and Easter Ross) (LD)]

I beg to move,

That this House has considered the closure of high street services in rural areas.

It is a pleasure to serve under your chairmanship, Ms Furniss. I am extremely grateful to have been granted the time to shed light on the impact that the closure of high street services continues to have on our rural communities. In recent years, exacerbated by the covid-19 pandemic, more and more shops on our high streets have closed their doors, leading to less vibrant town centres, reduced footfall to other businesses, job losses and, sadly, a diminished sense of community.

[Sarah Dyke (Glastonbury and Somerton) (LD)]

I thank my hon. Friend for giving way so early in his speech. The Overt Locke is an independent family-run retailer that has been trading in Somerton for more than 100 years but has recently announced that it will close. That heartbreaking decision was accelerated by the Chancellor’s decision in the autumn Budget to freeze the small business multiplier and reduce retail, hospitality and leisure business rates relief from 75% to 40%, which, with the addition of the national insurance contributions increase, has made the business financially unsustainable. Does my hon. Friend agree that fundamental reform of business rates is needed to boost small businesses and high streets in rural areas, to avoid penalising productive investment?

[Jamie Stone]

I agree with my hon. Friend, and I will touch on that matter later in my contribution.

I want to go back to when I was a boy—some time ago, I might say. My hometown of Tain in the highlands was a vibrant and bustling place. It was a short walk up Shore Road from where I lived, where my father had a small farm, to the high street, where we got everything we needed, from lavatory paper in piles and pyramids in Ross the chemists, via Lesley the grocer, where we could buy broken biscuits in brown paper bags, to Hamilton Cormack, the local solicitor, who played the piano beautifully but, happily, never seemed to send out a bill. We had everything. Tain was a totally self-contained, prosperous community—but, oh my goodness, how very different today.

My constituency in the far north has long faced unique challenges. We have higher living costs, limited transport options and poor broadband connectivity. Rural areas such as mine have to contend with significant disadvantages compared with urban centres. We are all here today to talk about not just the loss of shops, banks and post offices, but the erosion of a way of life and a sense of connection, and a loss of public services and access to essential services that rural communities rely on.

Over recent years, our rural communities have faced unprecedented challenges. Once bustling with activity, like my hometown, they are now marked by shuttered windows and “for sale” signs. The causes are many. We know that they include the rise of online shopping, changing consumer habits, economic pressures and, of course, the rise of large out-of-town centre supermarkets. In my home in the highlands, those trends are compounded by rural isolation and limited access to alternative services. The closure of shops, banks, post offices and other essential services has left many residents in town centres feeling abandoned.

[Claire Young (Thornbury and Yate) (LD)]

In my constituency, we have thriving community shops offering a range of services beyond selling goods. For example, Tytherington has an outreach post office, and people can pick up their prescriptions at Hawkesbury Stores in Hawkesbury Upton. Does my hon. Friend agree that for many villages, volunteer-run shops are vital, and the Government need to do more to ensure they remain part of our rural high streets?

[Jamie Stone]

My hon. Friend is right on the money, and I will return to that point shortly.

Local businesses that once thrived now struggle to compete with online giants offering convenience and lower prices. This shift has not only impacted our economy but deprived our communities of vital gathering spaces—places where people can get together, where relationships are built and strengthened, and where we can have a good natter on the street corner.

[Catherine Fookes (Monmouthshire) (Lab)]

It is a pleasure to serve under your chairship, Ms Furniss. Like many places, the high streets in my constituency of Monmouthshire have taken a real battering since covid, but a recent Monmouthshire county council report found a 5% increase in people visiting Monmouth, my town, and an 8% increase in people returning to the high street in Abergavenny. Sadly, we have had 10 bank closures in the last two years and some of our towns, particularly Caldicot, are really suffering from that. A new post office has just opened, which is wonderful, and I commend the community and the local council for supporting it, but does the hon. Gentleman agree that the Government deserve great praise for supporting banking hubs? There will be 300 banking hubs, and I am delighted that one will be opened in Monmouth.

[Jamie Stone]

I love the words “banking” and “hub”. I also know from my past experience what a lovely town Monmouth is; I had some much-loved cousins who lived just outside the town, and I knew it well some time ago.

Coming on specifically to the closure of banks, face-to-face banking is an essential part of the community, from preventing fraud and helping people who think they have been scammed to conversations about complex financial issues, which we cannot simply pick up from a letter or online. Those are fundamental functions of banks—not privileges that should be reserved for those who live in more urban areas. We know there has been a shift towards digital banking in recent times, but for many in our rural communities, including the elderly, there is not good internet access for a start, and they cannot really use those services, let alone use them to their maximum power. I know of many old people who are totally bamboozled by them.

I am not alone in these concerns. Lloyds Banking Group has recently announced the closure of 136 branches across the UK—that stopped even me in my tracks. The closures include several Bank of Scotland branches. I think that banks have a duty of public service to support local people with their financial needs, but that is a function that I fear many banks seem to have forgotten; I know not why. But there have been some reassuring solutions to the issue of banks closing, which takes me back to those welcome words “banking hubs”.

Run by the Post Office and Cash Access UK, the shared spaces have done amazing work in providing banking services in collaboration with an array of different banks.

[Mr Gregory Campbell (East Londonderry) (DUP)]

On the roll-out of banking hubs, does the hon. Gentleman agree that, although that is good, it needs to happen faster, particularly in smaller towns? Today seems to be high street retailing day—I have a debate this afternoon that concentrates on similar issues—so does he agree that the matter requires innovative, fresh thinking to try to help rural and small-town communities that do not have the services of large cities?

[Jamie Stone]

Indeed. The hon. Member makes a sound point. My wife hails from Northern Ireland, and I know that the problems there are very similar to those in Monmouth, the highlands of Scotland or wherever.

Recently, my splendid team and I had the pleasure of visiting the Acton banking hub. We were mightily impressed by its operation and commitment to making cash accessible to the community. The good news, turning to the point made by the hon. Member for East Londonderry (Mr Campbell), is that we are going to get a banking hub opened in Wick in my constituency this summer. That will be most welcome. The organisation in charge met the local people last week and the reception was very warm indeed. There is a sense of relief that banking hubs are at long last being rolled out, but the point about the speed of rolling them out is well made.

[James Naish (Rushcliffe) (Lab)]

A lot of people, when selecting their bank, go to the local town and choose the bank that their parents used; but with the volume of closures taking place we might be getting to the point where banks lose business, as we stop going to the NatWests and the Lloyds, the high street banks of yesteryear, and people start going to online banks. Does the hon. Member agree with me that the banks’ approach is counterintuitive?

[Jamie Stone]

That point is exceptionally well made. From little acorns, mighty oaks grow, and in the old days a good bank manager would specialise in spotting a potential business that was going to grow, which in turn benefited the bank. We all know of examples over the last 30 or 40 years where that happened.

Banking hubs are not a universal solution, however. In my constituency, the last bank branch in the county of Sutherland, Bank of Scotland in Golspie, is about to close. When it was looked at for a banking hub, it was deemed too small. There is not going to be a banking hub because it did not fit the stats. That means that the whole county of Sutherland—a vast county in the UK—will not have one single bank branch. As I say, access to cash is not the paramount function of banking services; cash access is just the tip of the iceberg in solving the problem of closed branches. It is the other functions I mention, such as face-to-face services, that provide the local community with an invaluable service. The economic impact of these closures cannot be overstated.

High streets are more than just retail hubs; they are engines of the local economy. Returning to my constituency, in the two large towns of Wick and Thurso, which are the largest population centres, high street businesses provide jobs. My two daughters have worked in shops in my hometown of Tain—one in a chemist, the other in a fruit and vegetable shop. The high street attracts visitors who contribute to the local economy—one thinks of Monmouth in that respect.

When these services disappear, so the jobs go. The threat of having to move south when the tourists leave at the end of the tourist season affects the highlands. I know of people who had a summer job; when the tourists go, away they go too, and they may not come back again. That casts that dark old shadow of highland and island depopulation, which the hon. Member for Na h-Eileanan an Iar (Torcuil Crichton) will know well. It haunts all of us in the more remote areas of Scotland.

[Ann Davies (Caerfyrddin) (PC)]

Carmarthenshire county council secured half a million pounds through the UK shared prosperity fund in August 2024 to carry out improvement works in Carmarthen town centre, along with match funding improvements in ten of our rural market towns. That money is being used to repair pavements, improve car park entrances and improve the attractiveness of the town centre—improvements that we hope will improve the footfall and tourism within these towns. As we know, however, SPF is due to end at the end of 2026. Does the hon. Gentleman agree that the Government should set out their plans for the replacement of the shared prosperity fund, to ensure that our high streets and town centres continue to receive the investment they need to improve and increase footfall?

[Jamie Stone]

That is a wise point, and I have no reason to doubt that there will be sympathetic ears on the Government Benches—at least, I very much hope so; I do not see why there would not be.

The closures I talk about and the jobs going discourage investment in our towns and regions. Why would a new business choose to set up shop in a town where the high street no longer has high levels of footfall? Why would they open a shop in that street if nobody is going to be there? Those ripple effects extend beyond immediate job losses; they discourage investment in the future.

With fewer businesses operating locally, supply chains are disrupted. This affects farmers, tradesmen and other small businesses who might well rely on high street outlets to sell their goods, and creates a vicious circle that is very hard to break. Money spent in the local economy stays in that local economy. A recent Visa study says that for every £10 spent at independently owned local businesses in the UK, around d £3.80 is retained within the local area. That means local banks, local solicitors and other people supplying that business.

[Alison Hume (Scarborough and Whitby) (Lab)]

It is a pleasure to serve under your chairship, Ms Furniss. The hon. Gentleman makes a very good point about independent businesses. Surely he agrees that they need somewhere to pay in their takings at the end of the day? In Whitby, our Halifax branch is due to close, meaning that people will have to travel 19 miles to Scarborough. There is a plan to open an adult gaming centre in place of the branch. I know that residents want somewhere to deposit and withdraw their money, including local businesses, rather than somewhere to put their coins in slot machines. Would he agree that, for high streets to survive and thrive, it is essential that we have the banks and services that local residents want?

[Jamie Stone]

I absolutely agree with that point. In my area of the highlands, employees sometimes have to travel long distances with a large amount of money to deposit it, and I wonder about their safety. For somebody of evil intent, it would be quite easy to target them as they make the bus journey or whatever.

The Visa survey revealed that four in 10 people agree that small businesses local to them make the area a nicer place to live in, and 40% of local business owners said that customer interaction has a positive impact on their overall job satisfaction. My two daughters loved working in the chemist and the fruit and vegetable shop, because it meant happy chat when they saw their friends.

There is a deep-rooted appreciation in our communities for such businesses, which greatly contribute to the value of the local area. That value is felt by those who work for the local businesses and, as a result of feeling appreciated, they feel a sense of higher job satisfaction. Those two phenomena cannot be separated.

In Scotland, 87% of independent retailers take part in some form of community engagement, so we cannot underestimate how important sustaining businesses is to all aspects of community life—[Interruption.] I am aware of the time, and I shall finish my speech very shortly. For example, the Tain Gala is wonderful thing that is much loved by the community, but 20 years ago the businesses would each chip in. As there are fewer businesses on the high street, it is much harder to run the Tain Gala. I am sure the same is true of Stornoway and other towns across the length and breadth of the UK.

Here in Westminster, we are calling for economic investment in our communities to boost growth. I am very grateful to the previous Government for helping to establish the Inverness and Cromarty Firth green freeport, but if we do not have the local infrastructure to support it —the banks and shops—it will be much harder. Without our high street, without our banks, post offices, hairdressers and chemists, it is harder to support the local population.

[James Naish]

I want to clarify the point about empowering local councils to make a difference. Does the hon. Gentleman agree that we need to remove the shackles from the funding packages that the previous Government give local authorities and empower local decision makers to make decisions in the interests of those locations?

[Jamie Stone]

I hope Treasury Ministers take the hon. Gentleman’s intervention into consideration.

[Jim Shannon (Strangford) (DUP)]

Good answer!

[Jamie Stone]

I thank the hon. Gentleman.

Although the challenges are significant, they are not insurmountable. We must be positive about this. To address the problem, we must adopt a multifaceted approach, which hon. Members are hinting at, involving Government intervention, community action and ownership, and private sector collaboration. We need innovation; we cannot just say, “Oh well. We’ll carry on doing things in the way they have been done in the past.” We cannot; we have to do things differently in the future.

The Government must support local councils and prioritise investment in high streets through grants or subsidies for small businesses. An overhaul of the business rate system or rent caps could make it more feasible for entrepreneurs to operate in rural areas. For example, establishing a commercial landowner levy and taxing only the land value of commercial sites, not productive investment, would remove physical capital from taxation. That would, in turn, boost business investment, increase productivity and—of attraction to us all—boost wages.

By championing community action, essential services such as post offices or supermarkets could be preserved through encouraging community ownership models. By pooling resources and sharing risks, residents can feel more supported and in control of what is happening in their local area—something they do not feel at the moment.

[Manuela Perteghella (Stratford-on-Avon) (LD)]

On that point, does my hon. and gallant Friend agree that it is disappointing that the Government closed the community ownership fund?

[Jamie Stone]

That is a wise point, and in calling me “gallant”, my hon. Friend refers to my service in the Territorial Army, but that is a different matter from the one before us today.

At the heart of the debate, surely, has been the need for private sector businesses to take responsibility for the public duty that historically these corporations held. There could be an awful lot more done on that front. Let us see what we can encourage them to do. Simply upping and leaving rural communities because they place more value on footfall found in urban centres is not acceptable. We have to say that the smaller communities are worth it, and encourage these businesses to be there just as much as they might head off to Glasgow, Edinburgh or Aberdeen in my own case, which is not satisfactory.

To conclude, if the private sector collaborated with the Government, and looked at ways to support the high street, real and proper progress could be made in keeping physical stores, bank branches and vital town centre businesses thriving and open in our rural communities. That is a great prize that would mean an enormous amount to our electorates in whatever part of the United Kingdom.

[Gill Furniss (in the Chair)]

Order. I remind Members that they should bob if they wish to be called in the debate. I also remind them that interventions are meant to be very brief if we are to allow everyone to speak in this big debate.

09:51

[Torcuil Crichton (Na h-Eileanan an Iar) (Lab)]

It is a pleasure to serve under your chairship, Ms Furniss. I commend the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) for securing this important debate. He and I know the importance of retaining a physical high street in our own highlands and island communities—the most rural in the country. It is their very rurality—the distance between towns, islands and villages—that makes it so important that we retain high street services in the towns we have.

It is not all decline, of course. In the main town in my constituency, Stornoway, the construction of a £50 million cruise ship terminal by the Stornoway port authority has given a new dynamic to the town. There are now more coffee shops than there are butchers in Stornoway. Although I cherish the memories that the hon. Member for Caithness, Sutherland and Easter Ross told us about of buying broken biscuits from his local shop, he must recognise that although times have changed, in the heart of our towns and villages there are older institutions: the butcher—there is a choice of three in Stornoway, and I will not say which one people should buy their Stornoway black pudding from, because they are all good—the crofters store, Tommy Nicolson’s the newsagents, and, as there should be at the heart of every town, the post office.

It is the plight of the post office network, and plans by the Post Office to change or downgrade the Crown offices or the directly managed branches, that I wish to highlight today. I am extremely concerned about the potential closure of the main post office in Stornoway. That move comes as part of a wider announcement that 115 post office branches, which remain Crown offices or directly managed branches, are being considered for closure or moved to a franchise model. Our main branch in Stornoway is extremely valued by islanders—it is a beautiful building that is over 100 years old and in the heart of the town centre.

[John Whitby (Derbyshire Dales) (Lab)]

On the point about longevity and heritage, Wirksworth Heritage Centre—a key community space and cultural asset in Derbyshire Dales—has recently had to close because of economic pressures. Does my hon. Friend recognise the specific challenges facing cultural and heritage sites on rural high streets?

[Torcuil Crichton]

I do. I mentioned that the building in which in the main post office—the Crown office—in Stornoway is housed in is beautiful and over a century old. Although I understand that the Stornoway post office may itself be retained, it may be converted into a franchise and moved elsewhere. That would have a detrimental effect on the town centre. The post office is right smack in the middle of town and easily accessible. It is, ironically, next to a closed TSB bank branch—the hon. Member for Caithness, Sutherland and Easter Ross highlighted the problems of banks closing across the United Kingdom.

[Ben Maguire (North Cornwall) (LD)]

I am delighted that Bodmin in my constituency recently got a banking hub, but other towns like Wadebridge that are an 8 mile, £20 taxi ride away do not have one. Does the hon. Member agree that we could think about mobile banking hubs that would go out to rural areas such as those in his constituency and mine?

[Torcuil Crichton]

We are lucky that we have retained a mobile banking service in the highlands and islands, with the bank van a familiar sight in villages throughout the islands and parts of the highlands, but a central post office in any town in a rural constituency is vital for businesses to deposit their cash as well as for cruise ship tourists and islanders and town dwellers to exchange their currency. I am concerned that the downgrading of Stornoway’s directly managed branch to a franchise counter would leave many of my constituents disadvantaged.

The Crown post office provides services such as currency exchange, banking services and passport services that many franchised post offices do not. To go to another Crown office or to find bureaus elsewhere would involve an hour-long bus journey, which would be preceded by a three-hour ferry journey, because the nearest branch would be on the mainland somewhere near the constituency of the hon. Member for Caithness, Sutherland and Easter Ross. The limited services offered by a franchised post office would not be adequate for my town or any other, because, as I understand it, there is no requirement for them to accommodate the full spectrum of post office services that directly managed branches currently offer.

Concerned MPs have met Post Office executives and highlighted their concerns to the Minister. I hope that the Post Office and the Government take into account rurality and the unique circumstances of island constituencies when considering the future of post offices and the rural high street.

[Several hon. Members rose—]

[Gill Furniss (in the Chair)]

We have quite a lot of speakers, so I will limit speeches to three minutes each so that everyone will get an opportunity to get in the debate. I reiterate that interventions should be brief so that colleagues get the opportunities that they are here for.

09:56

[Cameron Thomas (Tewkesbury) (LD)]

It is an honour to serve under your chairship, Ms Furniss. I thank my hon. and gallant Friend the Member for Caithness, Sutherland and Easter Ross (Jamie Stone) for securing this important debate. There are no bustling city centres in the Tewkesbury constituency. Instead, our historic town and village high streets are characterised by independent stores, restaurants and pubs, which provide jobs and attract tourism. Less overtly, they promote social inclusion and tackle loneliness.

My hon. and gallant Friend referred to the loss of connectivity and isolation. The largest age demographic in my constituency is the over-65s. They are typically less mobile than younger demographics and are more likely to live alone. According to Age UK, more than a million older people say that they regularly go over a month without speaking to a friend, neighbour or family member. The withdrawal of high street services is only likely to amplify the loneliness epidemic, particularly for my residents. Recently, I was pleased to work with the excellent independent councillor Gemma Madle to return post office services to residents in Winchcombe after a period of time when they had lost them.

Almost half of the Tewkesbury constituency is categorised as within the lowest 30% of decent broadband connectivity across the UK. That is a shameful indictment of the national planning policy framework in a constituency largely comprised of the fastest-growing borough outside London. That again disproportionately exposes my over-65s, because their demographic has a lower rate of IT literacy than younger groups. Those older residents who do adopt technology to access online services are most likely to become victims of fraud: Age UK reported in 2019 that someone over 65 is defrauded every 40 seconds in the UK, and that not only the impact of that but even that threat is likely to dissuade residents from venturing online.

Those examples show why it is especially important that my constituents have reliable public transport links to get them to our high streets, and that those high streets are preserved so that people can access the services they need. Currently, public transport links are woefully inadequate across my constituency; although the bus fare cap rise from £2 to £3 is unwelcome, it is unlikely to affect those thousands of my residents who do not even have a reliable bus service. If the cap rise were utilised to fund additional services in constituencies such as mine, I would support it. Regardless, I urge the Government to look at alternative measures for public transport, such as on-demand services. One example is the Gloucestershire Robin service.

I hope that the Minister will commit to funding the infrastructure upgrades that my constituency already needs, if it is expected to grow yet further to accommodate the Government’s housing targets.

10:00

[Jim Shannon (Strangford) (DUP)]

It is a pleasure to serve under your chairship, Ms Furniss. I thank the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) for bringing this debate to Westminster Hall today. I am thinking back to when my mum and dad were shopkeepers. This was 1959, when I was only four years old—that is my age out now. I remember our shop in Ballywalter, in the country. It was the shop where people bought everything. They could buy all their groceries. They could buy anything from a nail to clothes—my mother dealt with that side of the shop. We had coal. We had venetian blinds—my goodness, can you remember venetian blinds? We also had all the meal for the cattle. Those were the shops that people had way back in those early days.

I am blessed to have not one but two great high streets in my constituency. Ballynahinch has wonderful shops, yet we all know that it would massively benefit from the proposed bypass to allow people to nip into town and come out without worrying about the commuter traffic. Newtownards, the central town for the constituency, has been a market town since its inception in the 1600s. It has a great history. It has one of the UK’s oldest market crosses—an indicator of the business carried out over hundreds of years. Indeed, we still have a thriving Saturday market. We also have independent boutique retailers that can kit people out—man and woman; boy and girl—with everything. That is the sort of shop we have.

Unfortunately, what we also have now is a rise in store closures. That is something we did not have in Newtownards for a long time, but we have definitely had it over the last year.

[Catherine Fookes]

Will the hon. Member give way?

[Jim Shannon]

If the intervention is very quick, given Ms Furniss’s comments.

[Catherine Fookes]

I thank the hon. Member for allowing the intervention. His mention of that store brought to mind a wonderful store in my constituency called Handyman House, which still serves people with all the different things that he mentioned. Is the hon. Member concerned also about libraries—the fact that we must keep our libraries open, not reduce their hours? They are incredibly important for our high streets as community gathering spaces and also a space where, obviously, people can read books.

[Jim Shannon]

Absolutely. We are fortunate to have a number of libraries in my constituency—in Ballynahinch, Killyleagh and Newtownards. The draw of the libraries is really important, and I thank the hon. Lady for that intervention.

Ards truly has it all. It has won Northern Ireland High Street of the Year on multiple occasions. But we have lost a number of bank units. We lost the Halifax, Bank of Ireland and First Trust, but we retain Nationwide, Danske Bank, Santander, the Progressive Building Society and Ulster Bank, and long may that continue. I always give a Northern Ireland perspective to the debate. I am trying to be really quick, Ms Furniss. I look forward to the Minister’s response. Perhaps he can outline, as he always does, the contact with the Northern Ireland Assembly back home to ensure that we can learn from here and there can be lessons from us to people here as well.

If the Minister does not mind my respectfully saying this, I have to express concern over the issue about national insurance contributions and what that will do to all the small shops. Some of the small shops have told me about how it will affect them, and it really is quite worrying. One shop employs eight people. The profit margin of 15% comes down to 1% with all the rates, rent, employment costs and so on, but the owner still has to feed his family. The bigger stores—the Tescos and Matalans—can do better.

I will finish with this, Ms Furniss; I am ever conscious that many people want to speak. I am thankful for the Newtownards chamber of trade and its innovations, from evening markets to children’s fun days, in co-operation with the local council, Ards and North Down borough council. They are there to keep Ards thriving. I just do not see, unfortunately, the same energy top down. I hope that this debate is the beginning of changes for the high street retailers and Government working to retain and enhance their place in this country. When I speak here, I speak for every shop, not just in my constituency, but across this great United Kingdom of Great Britain and Northern Ireland, because that is where the benefits are. I look to the Minister for a positive response.

10:04

[James Naish (Rushcliffe) (Lab)]

It is a pleasure to serve under your chairmanship, Ms Furniss. I am grateful to the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) for bringing this debate to Westminster Hall today. I am proud to represent the constituency of Rushcliffe, which includes large swathes of rural Nottinghamshire. From Cotgrave to East Leake, rural communities across my constituency are facing ongoing challenges, as the services that many residents rely on are slowly disappearing. Banks, post offices, pharmacies and even pubs, once the lifeblood of villages and towns, are shutting their doors, leaving many residents increasingly isolated and without the essential services they need.

For me, and I think many hon. Members present, this issue is not just about convenience. As has been described, it is about social cohesion, economic sustainability and the fundamental right of rural residents to access the same level of services as their urban counterparts. If we are to ensure that our rural communities are thriving rather than declining, we must take action to address the concerning trends that we have witnessed over the past decade.

The statistics paint a worrying picture. Between 2015 and 2023, more than 6,000 bank branches closed across the UK, with rural areas hit hardest. We have talked about post offices, which often serve as a replacement for lost banking services, but they are also under immense pressure: in 2000, the UK had more than 17,500 post offices; today, that number has fallen to 11,500.

Also key are pharmacies, which I do not believe have been mentioned yet. They too are vanishing from our communities. The National Pharmacy Association warns that closures are accelerating, leaving many rural residents, especially elderly and disabled individuals, without easy access to prescriptions and essential healthcare advice.

[Ben Maguire]

Bodmin, in my rural constituency of North Cornwall, has lost almost all its pharmacies; it has one on the high street. The Cornwall health and wellbeing board has stipulated that no two pharmacies can be within 1 mile of each other, meaning that any future pharmacies will have to be at least 1 mile out of town. Does the hon. Member agree that that rule is not helpful to our high streets, and certainly not helpful to our residents in rural areas, who struggle to get to pharmacies?

[James Naish]

I absolutely agree. I am strong supporter of the Pharmacy First initiative, and it is essential that as a Government we look at ways to expand that scheme, so that more and more people use their pharmacies and the pharmacies are therefore more sustainable.

On average, 29 pubs close every week in the UK, and in many cases there is no alternative place for our communities to gather. We need urgent action to reverse this decline, and in my view Government support is critical.

I welcome initiatives around banking hubs, but we also need to press our banks harder to ensure that they fulfil their moral obligations to our communities. I welcome the high street auction initiatives, which allow vacant properties to be brought back into use. It is vital that we unshackle funding to empower local councils and decision makers to support their areas. I also encourage the Government to accelerate business rates reform, which I know we are committed to.

We must ensure that rural communities have the same access to essential services as urban centres. I look forward to hearing from the Minister about how we can all work together to safeguard vital community assets and keep our rural high streets alive.

[Several hon. Members rose—]

[Gill Furniss (in the Chair)]

Order. I ask Members to keep strictly to three minutes. You are going over that limit and speaking other people out. If you cannot keep to the limit, we will have to put the timer on, and you will be cut short.

10:08

[Charlotte Cane (Ely and East Cambridgeshire) (LD)]

It is a pleasure to serve under your chairship, Ms Furniss. I congratulate my hon. and gallant Friend the Member for Caithness, Sutherland and Easter Ross (Jamie Stone) on securing this important debate.

Businesses in Littleport, Soham and Ely work hard to keep the high streets lively, but they are undermined by increasing costs and reduced services. Barclays bank pulled out of Ely recently, and now just has a hub in the library. Hard as it is in the market towns, it is even harder in our villages. Any banks left years ago, and many post offices and, as we have heard, chemists have closed. With limited public transport, people struggle to access cash, services and goods.

Pubs, which struggled before covid, find it hard to maintain regular opening hours and in some cases to remain open at all. For many of our villages, pubs are the only public spaces left, as we have heard. Cash-strapped local authorities cut back on maintaining the public realm, making our high streets less attractive. Under-resourced police struggle to address the increasing problem of shoplifting. Business rates are high and increase if businesses improve their properties. The recent Budget increased staff costs, and when a neighbouring business closes, those premises remain empty for months. At best, that is unattractive; at worst, it attracts vandalism and antisocial behaviour.

The Government really need to support our high streets by getting on with overhauling business rates, supporting improvements to the public realm and allowing our local authorities to engage and get these empty properties into use again. We need to make our high streets more attractive so that we have services for our communities.

10:10

[Terry Jermy (South West Norfolk) (Lab)]

It is an honour to serve under your chairmanship, Ms Furniss. I congratulate the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) on securing this debate. I have enjoyed every one of my visits to Scotland, but none more so than to the very north of Scotland.

Many rural areas, such as my own South West Norfolk constituency, have seen services decrease over the past 14 years, often forcing people to travel very long distances to access some of the most basic services. That is difficult enough, particularly if someone is elderly or disabled, but is even more challenging given the lack of public transport options in these communities. Just last week, I was informed of another local convenience store closing in a rural village in my constituency—another blow to our community.

I was pleased to attend a meeting of the Association of Convenience Stores last week, where we spoke about how crucial these stores are to their communities. Fortunately, I can still think of a number of brilliant local examples bucking the trend in South West Norfolk: Yallops, for example, in Mundford—a post office, a shop and a butcher’s. The successful ones seem to be multi-purpose.

[Sarah Dyke]

The Butleigh village shop in my constituency of Glastonbury and Somerton will shut its doors for the final time and the post office alongside it will go, leaving the constituents without two essential services. Does the hon. Member agree that we must invest in small, rural shops so that they can maintain essential services such as a post office?

[Terry Jermy]

Absolutely; I thank the hon. Member for that intervention. That was very much the conversation we had last week about how we can support rural stores and bring more services together to make them multi-purpose. I recently visited the community-owned Blue Bell pub in Stoke Ferry. The last pub in the village, it now delivers a whole range of vital services over and above the traditional pint. I pay tribute to Jim and Sandra McNeill, two of the driving forces behind that ambitious project.

I have a strong passion for delivering services closer to where people are, particularly in our rural communities, rather than, for example, forcing even greater numbers into giant hospitals that are often long distances away. I love the idea of popping down to the local boozer to get a blood pressure check or a flu jab. The old cottage hospital model and outreach services have all gone, pushing people into giant hospitals. We have got to get people out into the community. I remember going to get my blood pressure checked or my blood taken; I would pop into the town centre or the village to buy stuff while I was there. We have been forcing people out of villages and into towns and cities.

We need to talk about connectivity—roads, trains, broadband and mobile phone signals—because the growth potential in rural communities is significant. I am pleased with what the Government have done so far, and I look forward to hearing what the Minister has to say.

10:13

[Adam Dance (Yeovil) (LD)]

It is a pleasure to serve under your chairmanship, Miss Furniss. I thank my hon. Friend the Member for Caithness, Sutherland and Easter Ross (Jamie Stone) for securing this vital debate.

As in many rural areas across the country, high-street services in my constituency of Yeovil have slowly vanished. That includes banks, businesses and pharmacies, as well as culture and leisure facilities. Many of the banks in my constituency have shut their doors. Lloyds bank has closed its branch in Ilminster, and is now closing its branch in Chard. Although we have managed to secure a banking hub for Crewkerne, Ilminster and Chard have been denied banking hubs, despite having the same needs as Crewkerne.

I urge the Government to reassess how appropriate LINK’s criteria for suggesting banking hubs are for rural communities. I still do not believe that travel times or rural geography are being properly considered. There also needs to be as much emphasis in LINK’s assessments on maintaining face-to-face services as there is on access to cash.

[Alison Hume]

On banking hubs, it has not come up in this debate that we are losing banking services that are open five days a week for a banking hub that, in the case of Whitby, is only open one day a week for a few hours. Does the hon. Member agree that that is a big reduction?

[Adam Dance]

I agree; it is a big reduction. Fortunately, in Crewkerne in my constituency, our banking hub will be open five days a week, but I agree that they need to be reassessed.

Beyond banks, many businesses on the high street in my constituency have had to close, such as Kazbar in Yeovil. The broken business rates system has been a significant driver of many of those closures. If we want to support businesses on rural high streets, we need a commercial landowner levy, which would tax only the land value of commercial sites.

Pharmacies also provide vital services to our high street. The 20 pharmacies in my constituency are at the heart of local healthcare but are under severe pressure. Across the country, an estimated 1,200 pharmacies have had to close over the last seven years. I hope that the Government reassure us today that, in their discussions on the 2025-26 funding contract, they will focus on reaching an agreement that exempts our pharmacies from the rise in employer national insurance contributions.

Finally, we must not forget the vital cultural services that our high streets can provide. I had the honour of opening Yeovil’s new amphitheatre at the Triangle, which creates a new public open space and focal point for events. We need more projects like that, but between 2010 and 2024 annual spending on culture and leisure services saw a real-terms fall of £2.3 billion. It is vital that local authorities receive more funding from the Government to support the arts and culture so that we can provide excellent culture projects to regenerate our high street.

In conclusion, the tide of closures on our high streets must be reversed. Our constituents deserve high streets that they can be proud of, and which provide services we need, not boarded-up shops.

[Several hon. Members rose—]

[Gill Furniss (in the Chair)]

There are still many of you wishing to speak, so I will restrict you each to two minutes because we want to hear a response from the Minister and the spokespeople. I call Alison Hume.

[Alison Hume]

I would like to give my time to somebody else. I have intervened on the subjects I wish to speak about.

10:17

[Peter Prinsley (Bury St Edmunds and Stowmarket) (Lab)]

I thank my hon. Friend the Member for Scarborough and Whitby (Alison Hume) for that. It is a pleasure to serve under your chairmanship, Ms Furniss.

Stowmarket’s high street is called Ipswich Street. It is the central artery of the town, running through Stowmarket from the historic marketplace. Only a few years ago, it was a busy street, bustling with commercial activity. People came to Stowmarket from nearby villages to go shopping. Many of them went on to visit other attractions, such as the amazing Food Museum—which I recently visited—and the John Peel Centre for Creative Arts. However, stores started to close, one after another, and six shopfronts now lie completely empty. It is a familiar scene up and down the country: high streets disfigured, with vacant shops sticking out like missing teeth. That has a terrible effect on local communities. As the stores close, the town centre becomes trapped in a vicious circle: few people want to go shopping, the high street is full of boarded-up shops, footfall declines and more stores close. We have heard about that in this debate. My colleagues will be familiar with the problem of banks vacating the high streets—indeed, we now have more food banks than actual banks in this country. Other shops follow the banks in shutting their doors. The town centre loses the café and the pub that both performed a vital service as focal points for the community.

The Government must find a way to mitigate the effect of these stores closing. Times change, commercial life and society have changed, but let us preserve the high street.

10:19

[Steff Aquarone (North Norfolk) (LD)]

I thank my hon. Friend the Member for Caithness, Sutherland and Easter Ross (Jamie Stone) for securing this debate.

In North Norfolk, half of my constituents live in settlements of just a few hundred houses, or even fewer; the other half live in market towns, all but one of which have populations well under 10,000. The health of our rural high street is probably the most significant barometer of prosperity, economic health and the state of the nation, so it is imaginably disastrous whenever any business shuts up shop.

We have been extremely lucky, not least in the success of Lib Dem-led North Norfolk district council in securing funding for things like the heritage action zone project in our largest town, North Walsham, which has created a new sense of vibrancy and optimism by refurbishing the town centre and giving many of the historic shopfronts a much-needed facelift. But street furniture and material renovation alone cannot mask the fact that our rural high streets are suffering. That is in no small part down to a gradual managed decline of rural services. Yesterday morning, I had the pleasure of cutting a ribbon on the brand-new banking hub in Holt. Holt lost its final bank branch in 2021, and ever since I have been working alongside the community to protect access to banking services and cash. We continue to lose bank branches across the constituency. I am campaigning hard for better access to banking in those towns where the last ones are starting to look flaky.

In Wells-next-the-Sea, we are at risk of losing our visitor information centre, which faces a funding shortfall. I am pledged to work alongside them to find new funding streams. It is a vital shop window for our local businesses and attractions. I cannot help but reflect that the crisis in local government funding is also putting high street services at risk.

Those high street services are so vital to our community. In North Norfolk we have the oldest population in the country, so easily accessible services are a lifeline for many of my constituents. Preserving and protecting services is a top priority for local people, so a top priority for me. I welcome this debate as a chance to shout about the challenges they face and will continue to ensure that the Government are giving my community the support it needs.

10:21

[David Chadwick (Brecon, Radnor and Cwm Tawe) (LD)]

It is a pleasure to serve under your chairship, Ms Furniss. I thank my hon. and gallant Friend the Member for Caithness, Sutherland and Easter Ross (Jamie Stone) for securing this timely debate.

We heard last week that the banks will be closing their doors to more customers. Lloyds Banks has decided to close an extra 136 bank branches, despite making £7.5 billion in pre-tax profit in 2023, an increase of 57 %. That followed years of tax cuts given to it by the previous Conservative Government. Lloyds has decided to reward its customers by closing its doors to them. Shame on Lloyds Bank. Banks have been permanent fixtures on our high streets for centuries. The Lloyds branch in Brecon was founded in 1778 and is part of our town’s history.

Bank closures will reduce footfall in our town centres, hurting the local economy. Pontardawe’s Lloyds bank will also close in November. More than 300 local residents have already told me about the challenges that will cause them. The elderly and vulnerable people in Pontardawe deserve to have somewhere safe and easy to go to access their own cash. The same is true of local businesses. Pontardawe is a gorgeous town with some very successful high street businesses. The bank’s closing will make life harder for those local traders.

The banks are abusing their market dominance to pile pressure and costs on to local businesses that can ill afford it. Local traders are being told to make further journeys just to access cash. That is piling the costs on to them, and our local economies will suffer as a result. Imagine being a wheelchair user in Presteigne. After the bank branch on its high street closes on 3 March, the nearest banking hub—when it opens—will be in Leominster, 14 miles away. The bus journey to get there is two and half hours. Why are we letting our banks do that to people?

While those bank branches are open the Government must ensure that they remain so. They should remind Lloyds and all other banks that the Government are in charge, setting the conditions for our banks, and not the other way round.

10:23

[Edward Morello (West Dorset) (LD)]

It is a pleasure to serve under your chairmanship, Ms Furniss. I would also like to thank my hon. and gallant Friend the Member for Caithness, Sutherland and Easter Ross (Jamie Stone) for securing this important debate.

The wonderful towns of West Dorset may be small, but they are mighty. The resilience of our local businesses cannot be overstated. The Liberal Democrat-run town councils have done a brilliant job in supporting the high streets and working with local businesses to help them to recover from the ravages of covid. Our towns of Bridport, Dorchester and Sherborne have seen encouraging signs, but we should be clear that there is still much work to be done to ensure their long-term success.

In Bridport, where footfall is rising, the town boasts an impressive array of independent retailers, markets, pubs and cultural venues such as Bucky Doo Square. Bridport and West Bay enjoy 596,000 day visits a year, and up to £49 million in tourism spending, including £10 million on shopping alone, driven in no small part by the packed calendar of community events. Retail unoccupancy in the town is just 7%, significantly below the national average of 14%. However, even with that success, the number of vacant shops remains above pre-pandemic levels, and we cannot afford complacency.

Dorchester’s Sunday market draws over 10,000 visitors, leading some businesses to extend their opening hours. That is a positive step, but we must build on that momentum. Seasonal fluctuations remain a challenge in West Dorset, and without Government support, the improvements we have seen risk being undone. Sherborne, too, has shown the ability to attract new businesses with cultural events, such as its Abbey concerts, the Literary Society’s festival, the Sherborne International Film festival and the Sherborne festive shopping day, helping to bring more people to the town.

There are also challenges in Sherborne; its last remaining bank is soon set to close and be replaced by a banking hub. That transition highlights the ongoing struggle to maintain essential services in rural communities. There must be clear action, because business rates and rising national insurance costs are placing additional pressure on small enterprises which have already weathered so much. Our local producers, farmers and microbusinesses, which form the backbone of West Dorset’s economy, need targeted support to navigate the economic challenges.

Our high streets are not just places to shop; they are where communities come together. In Bridport, R. J. Balson & Son was established in 1515 and it is the oldest butcher’s in the country. Family-run businesses and local markets instil a sense of community belonging, and those businesses need our help, not just from consumers who we must urge to shop locally rather than online, but from Government policies that recognise the unique challenges of high street communities.

10:26

[Rachel Gilmour (Tiverton and Minehead) (LD)]

It is a pleasure to serve under your chairmanship, Ms Furniss. I congratulate my hon. and gallant Friend the Member for Caithness, Sutherland and Easter Ross (Jamie Stone) on securing this debate.

Rural high streets make up the heart of the local communities, and it is vital to draw attention to the difficulties they face. One crucial service run on rural high streets is banking. My area of the country is not blessed with good broadband connectivity, making online banking a difficult task. Many of my constituents were also not born into the digital age, and for them, changing to online and mobile banking can be difficult.

The high streets across my community include some 15 community pharmacies. They are all threatened by the perilous financial state of the health sector. Pharmacies need a better deal from the Government and a real-terms funding uplift, preferably backdated to account for the fall in value that the sector has seen. Without that, we will risk losing those vital services from the high street.

The constituent part of the high street are the businesses that make up the vibrant centre—whether they are the fantastic cafés such as Whelans, where I regularly grab a mid-morning snack in Wiveliscombe when hosting surgeries, or the charity shops where I regularly buy the clothes I showcase on my social media—and it is those businesses and more which engender the spirit of community and truly make up the high street.

If we lose our high streets in rural settings, it will be very hard to get them back. The old market towns and villages across my constituency hold cherished memories. It is not too late, but we need to act fast and with urgency, otherwise rural communities will continue to see those services moving away from their high streets. I hope that this Government are up to the challenge, but I remain to be convinced.

10:28

[Manuela Perteghella (Stratford-on-Avon) (LD)]

It is a pleasure to serve under your chairship, Ms Furniss. I thank my hon. and gallant Friend the Member for Caithness, Sutherland and Easter Ross (Jamie Stone) for securing this important debate.

Across rural areas, including in my constituency of Stratford-on-Avon, we are seeing too many high streets lined with empty shops, despite strong demand from small businesses eager to establish themselves. We have sadly seen announcements of Lloyds Bank closing branches in Alcester and Shipston-on-Stour We have been promised a banking hub for Alcester, and now we need to ensure that banking services are kept in Shipston.

Our small businesses are the backbones of the rural economy, and they are struggling. That is not just an issue of declining footfall, but of landlords who are holding out for unrealistic rents, and the current business rates regime.

[Carla Lockhart (Upper Bann) (DUP)]

The hon. Member will know that many shops have been resilient to increased costs over recent years, but does she agree that the hike in national insurance contributions and increase in wage in the recent Budget have created a cliff edge for businesses? We will see the hospitality sector fall over, and there needs to be a bespoke support package in place for those businesses.

[Manuela Perteghella]

I completely agree. Many hospitality businesses have written to me about the damage from the hike in national insurance contributions.

Prime retail spaces have been left unused while our rural economy struggles. The old BHS building in Stratford-upon-Avon, which is located at one of the town’s principal gateways, has been left empty and derelict for almost 10 years. Local authorities must be given powers to step in and act. Strengthening compulsory purchase powers is a step in the right direction, allowing communities to take back control of neglected properties and revitalise their high streets. High street rental auctions will make a difference on empty properties up and down the country, and I hope to see them rolled out in my constituency soon. With the right support, our rural towns and villages can become thriving hubs of local enterprise, boosting the economy, social inclusion and community spirit.

[Cameron Thomas]

I am very fond of my hon. Friend’s constituency. I recall a visit to Stratford-upon-Avon for a stag do, when my friends and I embarked on one of its many ghost tours—I have to say that my Geiger meter was unmoved. There is so much about her constituency and mine that adds to the character of the UK, and I am sure she will agree that it is worth investing in.

[Manuela Perteghella]

I thank my hon. and gallant Friend for promoting our fantastic town walks in Stratford-upon-Avon and I fully agree with him. The Government must ensure that local authorities and community groups have the tools they need to make this change happen.

10:31

[Clive Jones (Wokingham) (LD)]

It is a pleasure to serve under your chairship, Ms Furniss. I congratulate my hon. and gallant Friend the Member for Caithness, Sutherland and Easter Ross (Jamie Stone) on securing this important debate.

In opening the debate, my hon. Friend spoke eloquently about the losses suffered in his constituency. I commend him for championing this issue, because the story is similar across much of the United Kingdom. It is unfortunate, but the Great British high street is struggling, and nowhere can that be seen more clearly than in our rural communities. The high street is the lifeblood of a village or small town, and it is often the reason it grew in that location in the first place, yet across the country, from Cumbria to Somerset to Norfolk, many high streets are struggling to keep their businesses open, producing a cycle of decline in which vital services close their doors and the local population is left worse off.

My Liberal Democrat colleagues and I are concerned that closures of bank branches and free-to-use cash machines are making it increasingly difficult for some people to get cash and to do their banking in person. In last week’s post office debate, I explained how my constituents and I were awaiting a decision on an appeal to Link following its rejection of a banking hub in Wokingham. Our appeal was rejected. The frustration of dedicated campaigners in Wokingham, such as Lynn Forbes, is palpable and I share it. However, we will keep going to get a banking hub. The existing banking services in Wokingham are not suitable and I am concerned that if the post office in WHSmith, which offers banking services, has to close due to external factors, the situation will be made much worse. One constituent wrote to tell me that they waited 45 minutes to withdraw £15 from the post office. That is just unacceptable.

Link stated in its review of the appeal that, under the Financial Conduct Authority’s rules, its assessment criteria are based on access to cash and not access to banking. That is wrong. Can the Minister explain why consideration of bank access is excluded when determining the location of a banking hub? Will he commit to introducing further legislation to require protection of bank access? I also call on the Government to make changes to the Financial Services and Markets Act to help foster more community banking hubs.

The impact of losing these services on our rural communities is clear, as older and vulnerable people, who rely on face-to-face services, become lonelier and experience great difficulty in accessing essential services. The situation is entrenched by digital exclusion; not all residents can use online banking or shopping, particularly in areas with poor broadband. House of Commons Library data shows that my constituency of Wokingham has above-average download speeds. I recognise the fortune of our circumstances, but the village of Finchampstead in the constituency is in the bottom 30% of UK download speeds. Wargrave, Hurst, Swallowfield and Spencers Wood are also in the bottom 30% for superfast availability. Does the Minister agree that we need to prioritise rural areas when rolling out broadband improvements?

As my hon. Friend the hon. Member for Caithness, Sutherland and Easter Ross said, there is urgent need to reform business rates. Proper reform should help the viability of many high street retailers. Local councils can and should work with town centre businesses to keep the high street as lively as possible. I am very pleased that my local Liberal Democrat council in Wokingham is taking the initiative on trying to improve our high streets.

Transport is also key. When the community loses its nearby centre, people must travel further, adding transport costs and inconvenience. The increase in the fare cap to £3 is a bus tax that will hit working people, rural communities and people on low incomes especially. It is a decision that will make congestion worse and travel by public transport more expensive. While the Government have been left to make difficult choices, they cannot allow the burden of fixing the Tories’ mess to fall on working people and small businesses. Bus services are the backbone of economic activity in communities across our country. If the Government were serious about growth, they would invest in services that will boost our struggling town centres and high streets. What steps are the Government taking to support rural bus services and the provision of alternatives to conventional bus services where they are not viable, such as dial-a-ride and on-demand services?

Finally, rural health services are under strain, and some local GP practices are shutting down or merging into larger, harder-to-reach facilities. Others were simply not there in the first place, such as in Arborfield Green in Wokingham. Wokingham is in the Berkshire West integrated care board area and we have 2,105 patients per GP, nearly 500 more than the English average. What steps are the Government taking to ensure that there is adequate space for primary care facilities across new build developments and in rural areas?

10:37

[Andrew Griffith (Arundel and South Downs) (Con)]

It is a pleasure to serve under your chairmanship, Ms Furniss. I congratulate the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) on securing this important debate. We have had a delightful virtual tour of every one of the nations around our United Kingdom this morning.

I speak not only as the shadow Secretary of State for Business and Trade but as the MP for rural Arundel and South Downs in West Sussex. The vast majority of my constituents live in rural areas. They rely on small high street businesses and services, including pharmacies, post offices and local banks, for all aspects of their lives—to access cash, to put food on their table, to pour their pints and to provide the products they need to care for themselves and their families. Local high streets are the heart of our communities, and we are talking today about a fragile ecosystem—an ecosystem that is facing extinction.

The choices that the Government made in the autumn statement will be terminal for thousands of businesses on our high streets across the country. It is difficult to overstate the headwinds that the Government have placed upon those businesses. The jobs tax—the increase in national insurance contributions and reduction in the threshold—means that employers will be forced to pay more and will leave shopkeepers, hairdressers, postmasters and publicans wondering how they will keep staff on their payroll this year. It is a highly regressive measure that will hit the low paid and part time the most. The chief executive officer of UKHospitality, Kate Nicholls, has said that the increase in NICs will cost the hospitality industry more than £1 billion, and predicts business closures and job losses within the year. Not a single pub, café or restaurant on our rural high streets will go untouched.

The Government’s decision to restrict flexible employment contracts will predictably leave high street businesses, which rely on flexible staff, in an impossible situation, without any hope of staffing for seasonal peaks and troughs. The British Institute of Innkeeping has warned that the Budget will cause 75% of pubs to cut their hours, 40% to reduce further their opening times, and one in three to make staff redundant. That was always a predictable outcome.

The cancellation of the community ownership fund has removed a potential safety net for communities. For business owners who have built a legacy, taking risks and employing local people over the course of their career, there is a real question mark over what will happen to their enterprise following the Government’s vindictive family business death tax. The Farm Retail Association said yesterday that as many as one in two farm shops could be forced to close their doors in the coming years. Farm shops are being hit by one aspect of the Budget, and local farmers who supply produce by another.

A number of Members rightly spoke about the importance of local post offices and banking hubs. They are absolutely right that they are a crucial lifeline for isolated communities, and I know from personal experience that they have been forced to overcome challenges in recent years. Banking hubs are important not just for access to cash, but to support the growing elderly proportion of our population. They are also vital in enabling high street traders to deposit their takings so that they can continue to take cash. As the responsible Minister at the time, I opened some of the earliest banking hubs. The Minister has continued to pursue that agenda, and I hope he will confirm today that the target of 500 banking hubs—one for almost every constituency—by 2030 remains.

The official Opposition will not apologise for standing up for small businesses. I believe that the Minister is a good man, but he should admit the truth that he will not speak: the Treasury does not have businesses’ back. Unless rapidly reversed, the measures in the Budget will devastate access to rural services and ruin our rural high streets. People will lose their jobs, and shutters will close forever.

10:42

[The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)]

It is a pleasure to serve under your chairmanship, Ms Furniss. In the usual way, let me, too, congratulate the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) on securing this important debate.

We have heard a series of powerful speeches from Members from Northern Ireland and from the Liberal Democrat Benches, and some particularly strong speeches from my hon. Friends the Members for Na h-Eileanan an Iar (Torcuil Crichton), for Rushcliffe (James Naish), for South West Norfolk (Terry Jermy), for Bury St Edmunds and Stowmarket (Peter Prinsley), for Monmouthshire (Catherine Fookes) and for Scarborough and Whitby (Alison Hume). I note in passing that not one Conservative Back-Bench MP or Reform MP is present to champion rural areas. I gently say to the shadow Minister that if the previous Government had done a slightly better job, this debate would perhaps not be necessary.

I will address as many of the points that have been raised as I can, but let me first say this. It goes without saying that our high streets play a vital role in providing a place for communities to come together, work, socialise, shop and access essential services. I very much share the passion of Members across the Chamber for ensuring that all communities in rural areas have access to those services, wherever they are in the UK. Rural areas offer significant potential for economic growth. More than half a million businesses are registered in rural areas, and the rural economy contributes more than £315 billion a year in England alone. The Government are committed to improving the quality of life for people living and working in rural areas, in part so that we can realise the full potential of rural businesses.

If a high street or town centre is to flourish, residents, businesses and councils must work together to develop their own unique offer for the high street that resonates with the local community. That is why this Government are focused on our five-point plan to breathe life back into Britain’s high streets: addressing antisocial behaviour and retail crime, reforming the business rates system, rolling out banking hubs, stamping out late payments, and empowering communities to make the most of the vacant properties with which rural communities, and indeed urban ones, are all too familiar. We have already made progress on that plan.

My Department is working with others across Government to ensure that we do all we can to create thriving high streets now and long into the future. Our small business strategy, which we will publish later this year, will set out further plans to support small businesses on the high street and beyond. We want to support efforts to ensure that all our high streets are places for our businesses, local people and visitors, creating jobs and economic growth wherever they are in the UK. When thinking about solutions to the future of the high street in rural areas and more generally, we need to recognise that no two high streets are the same, and that the way we live and work is evolving quickly.

A series of hon. Members raised the issue of high street banks and branch closures. The UK branch network is now below 5,000—half what it was in 2015—and although the banks point to the increasing use of digital channels for day-to-day banking, access to cash and in-person banking services are still essential for many, not least the elderly and the vulnerable, who often need face-to-face engagement to get their banking sorted.

[Jim Shannon]

I commend the Minister for his response. My constituency has lost the most banks—I think we have lost 12 over the years. It is obscene and immoral that the banks are making exorbitant profits, in the hundreds of millions, at the same time as they close branches and deny pensioners and vulnerable people the right to bank access. Has the Minister spoken to the banks about their immorality in relation to their profits, and their dedication and responsibility to vulnerable people?

[Gareth Thomas]

We certainly want the banking industry to do more to work with us as a Government to ensure that there is much better access to financial services, in particular for small businesses. Too often, one of the big pressures facing small businesses is accessing the finance they need to expand and thrive. We know that good access to finance for small businesses is not universal; that is a challenge not only in rural areas, but more generally. We will continue to press the financial services industry generally, and banks specifically, in that space.

The Government have said that accessing physical banking services is important, which is why we are working closely with banks to roll out 350 banking hubs to provide people with critical cash and banking services on their doorstep. The hubs offer basic counter services, provided by post office staff, that allow people and businesses to withdraw and deposit cash, deposit cheques, pay bills and make balance inquiries. Many hubs also have dedicated rooms where customers can see community bankers from their own banks to discuss things such as staying safe from fraud, adding a lasting power of attorney, making payments or registering for online banking.

[David Chadwick]

Ystradgynlais is the biggest town in my constituency, and it has a catchment area of 24,000 people. People there tell me that they experience long waits when they go to use the post office, and that post office staff have lost cheques and made other errors that have created problems for local businesses. Does the Minister agree that a post office is no substitute for a functioning bank branch run by trained staff?

[Gareth Thomas]

Having some Welsh blood, I am instinctively sympathetic to the hon. Gentleman’s constituents. I would not put it in quite the way that he did, but if he and his constituents have concerns about the service that the post office provides in his constituency, I am happy to take those up. Perhaps outwith this debate, he might drop me a line or have a word; I am certainly willing to press the post office. I will come back to the question of post office banking services.

Just before Christmas, the Chancellor opened the 100th banking hub in Darwen in Lancashire. Out of the 100-plus that have now opened, 12 are located in Scotland, seven in Wales and five in Northern Ireland. This is just the start. I am pleased that Cash Access UK and LINK have announced that over 200 banking hub locations have been recommended, including a further four in Wales, one in Northern Ireland and 17 in Scotland. Among those will be a new banking hub in Wick, as the hon. Member for Caithness, Sutherland and Easter Ross mentioned. I acknowledge his work and campaigning for the banking hub in Wick, which I hope goes some way to addressing the concerns in his constituency that he mentioned.

On the question of banking hubs, I should say that where they are located is determined independently by LINK, the operator of the largest ATM network in the UK. An access to cash review can be requested via its website, which also sets out the criteria it uses for considering locations for banking hubs. These include population size, whether other banks remain nearby, the number of small and medium-sized enterprises on the high street and public transport links, as well as the level of vulnerability in the community.

When it comes to big high street banks pressing ahead with closures, we expect all banking firms to follow closely the Financial Conduct Authority’s branch closure guidance in supporting their customers.

[Mr Angus MacDonald (Inverness, Skye and West Ross-shire) (LD)]

Will the Minister allow me to intervene?

[Gareth Thomas]

I apologise to the hon. Gentleman, but he has only just rocked up to the debate, so if he will forgive me, on this occasion I will not give way. If there is a specific issue about which he wants to write to me, I would be happy to look at it.

Hon. Members will know that the FCA engages with banks and building societies to ensure that the impacts of branch closures on customers are properly considered. Where firms fall short, the FCA can and will ask for a closure to be paused or for other options to be put in place. Some banks also provide pop-up services, with a community banker visiting a library or a community centre to offer support where other options are not available. I understand that that has been the case in the constituency of the hon. Member for Caithness, Sutherland and Easter Ross following the announcement of the closure of the Bank of Scotland branch in Golspie, and that Lloyds Banking Group will be providing a pop-up community banking service on a regular basis to support local people with banking services.

For a number of reasons, we are beginning to look at what else the Post Office can do to improve its banking offer, and I hope to say a little more about that in a moment. When the local high street bank closes, the alternative option for accessing everyday banking services in person is the post office. As our economy has modernised and evolved, so too have our local post offices. Today, they are much more than just a place to send letters and parcels. They increasingly act as basic high street banks, but also as access points for some Government services and, in many places, as community hubs for an array of different activities, generating tremendous social capital in our communities. So it is right that the Government hold the Post Office to account to ensure there is enough provision across the country. We protect the post office network by setting minimum access criteria. At all times, we want 99% of the UK population to live within three miles of a post office and 90% to live within one mile.

[Edward Morello]

The Minister seems to be outlining very succinctly the failure of the banks to provide a service and the importance of post offices in providing services. I am struggling to understand why the Government are punishing the Post Office with national insurance contribution rises while maintaining the Tory tax cuts for the banks, so will the Minister explain why we are rewarding the people who are failing us and punishing those who will now provide this service to us?

[Gareth Thomas]

The hon. Gentleman will know that the Government had a very difficult fiscal inheritance and had to make some very tough choices in the Budget back in October.

We continue to provide a subsidy to the Post Office of some £50 million to ensure that the loss-making parts of the network can be maintained. Indeed, just before Christmas we provided a further £37.5 million to support the Post Office network this year. We are working with the senior leadership team at the Post Office on future opportunities, beginning with banking, so that the company can increase its product offers and commercial revenue while reducing its costs, as well as improving the service to all our constituents.

I heard the specific concerns raised by my hon. Friend the Member for Na h-Eileanan an Iar, whose constituency includes Stornoway, about the future of the directly managed post office in his constituency. No decisions have been made on the future of all the directly managed branches, but I know he will continue to campaign on the issue.

We want our post offices to form part of healthy, bustling high streets. Like the post office itself, our high streets have had to adapt quickly to the post-covid economy. High streets have faced more than their fair share of challenges in recent years, in terms of vacancies opening up—an issue that my hon. Friend the Member for Bury St Edmunds and Stowmarket referred to. That is why in December we brought forward new powers for councils, which can now force landlords to rent out unsightly, vacant, boarded-up properties via high street rental auctions. The new regulations will make town centre tenancies more accessible and affordable, giving local businesses and community groups a right to rent valuable space on their local high street. I welcome the fact that Bassetlaw, Darlington and Mansfield are already working with us as early adopters to help to learn how the new power can be used to make a difference.

We have also announced our intention to introduce a new community right to buy, empowering residents to address decline and protect valuable spaces such as pubs, theatres and cinemas, and thereby keeping those assets in the hands of the local community. We are investing in further initiatives to boost town and city centres, including by maintaining the high street accelerators that bring together the local community, businesses and property owners to work in partnership with their council to regenerate and revive local high streets.

My hon. Friend the Member for Rushcliffe referred to our work to improve and reform the business rates system. That was a key manifesto pledge that we are beginning to deliver on, with permanently lower tax rates for retail, hospitality and leisure properties, including those on the high street, from 2026-27. We have published a discussion paper to explore what else we can do in this space.

My hon. Friend the Member for South West Norfolk referred to issues to do with digital connectivity. He will be pleased that we are committing over £500 million next year to deliver Project Gigabit and the shared rural network to roll out broadband and 4G connectivity, which will support growth in rural areas and beyond.

Digital connectivity is one consideration for rural communities but, as hon. Members have rightly pointed out, physical connectivity is another. For people in far-flung communities, especially those without a car or family living nearby, getting to the high street can be extremely difficult. We recognise that challenge and are responding in turn with more than £650 million for local transport outside city regions in 2025-26. The Department for Transport will say more about how that funding will be used shortly.

We are also providing more than £1 billion of funding to support and improve local bus services and keep fares affordable wherever we can. In December we introduced the Bus Services (No. 2) Bill that will put control over local bus services back in the hands of local leaders right across England. It is intended to ensure that bus services reflect the needs of the communities that rely on them.

I thank the hon. Member for Caithness, Sutherland and Easter Ross and all Members who participated in this debate for their contributions. High streets are the beating heart of all our communities. The services they provide are essential for the people and businesses they serve. As a Minister with a key interest in this area, I look forward to continuing to work with hon. Members to help to improve local high street services in their communities.

10:58

[Jamie Stone]

Briefly, I want to say three thank yous. The first is to Susie Babington, who researched my contribution this morning; I am very grateful. We rely on our excellent members of staff.

I thank all Members for their excellent contributions; I am very grateful indeed. The concept of having a pint of beer while having my blood pressure checked is an interesting and novel one.

Finally, I thank the Minister for what he said about the Wick hub. It is desperately important to me and means a great deal to my constituents. We Scots are reckoned to be a wee bit tight with our money, but if His Majesty’s Government choose to send the Chancellor or the Secretary of State for Scotland up to open the Wick hub, I might even dip into my pocket and buy a large glass of Old Pulteney in Wick’s excellent Mackays hotel.

Question put and agreed to.

Resolved,

That this House has considered the closure of high street services in rural areas.