Closure of High Street Services: Rural Areas

Gareth Thomas Excerpts

Wednesday 5th February 2025 Westminster Hall

[The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)]

It is a pleasure to serve under your chairmanship, Ms Furniss. In the usual way, let me, too, congratulate the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) on securing this important debate.

We have heard a series of powerful speeches from Members from Northern Ireland and from the Liberal Democrat Benches, and some particularly strong speeches from my hon. Friends the Members for Na h-Eileanan an Iar (Torcuil Crichton), for Rushcliffe (James Naish), for South West Norfolk (Terry Jermy), for Bury St Edmunds and Stowmarket (Peter Prinsley), for Monmouthshire (Catherine Fookes) and for Scarborough and Whitby (Alison Hume). I note in passing that not one Conservative Back-Bench MP or Reform MP is present to champion rural areas. I gently say to the shadow Minister that if the previous Government had done a slightly better job, this debate would perhaps not be necessary.

I will address as many of the points that have been raised as I can, but let me first say this. It goes without saying that our high streets play a vital role in providing a place for communities to come together, work, socialise, shop and access essential services. I very much share the passion of Members across the Chamber for ensuring that all communities in rural areas have access to those services, wherever they are in the UK. Rural areas offer significant potential for economic growth. More than half a million businesses are registered in rural areas, and the rural economy contributes more than £315 billion a year in England alone. The Government are committed to improving the quality of life for people living and working in rural areas, in part so that we can realise the full potential of rural businesses.

If a high street or town centre is to flourish, residents, businesses and councils must work together to develop their own unique offer for the high street that resonates with the local community. That is why this Government are focused on our five-point plan to breathe life back into Britain’s high streets: addressing antisocial behaviour and retail crime, reforming the business rates system, rolling out banking hubs, stamping out late payments, and empowering communities to make the most of the vacant properties with which rural communities, and indeed urban ones, are all too familiar. We have already made progress on that plan.

My Department is working with others across Government to ensure that we do all we can to create thriving high streets now and long into the future. Our small business strategy, which we will publish later this year, will set out further plans to support small businesses on the high street and beyond. We want to support efforts to ensure that all our high streets are places for our businesses, local people and visitors, creating jobs and economic growth wherever they are in the UK. When thinking about solutions to the future of the high street in rural areas and more generally, we need to recognise that no two high streets are the same, and that the way we live and work is evolving quickly.

A series of hon. Members raised the issue of high street banks and branch closures. The UK branch network is now below 5,000—half what it was in 2015—and although the banks point to the increasing use of digital channels for day-to-day banking, access to cash and in-person banking services are still essential for many, not least the elderly and the vulnerable, who often need face-to-face engagement to get their banking sorted.

[Jim Shannon]

I commend the Minister for his response. My constituency has lost the most banks—I think we have lost 12 over the years. It is obscene and immoral that the banks are making exorbitant profits, in the hundreds of millions, at the same time as they close branches and deny pensioners and vulnerable people the right to bank access. Has the Minister spoken to the banks about their immorality in relation to their profits, and their dedication and responsibility to vulnerable people?

[Gareth Thomas]

We certainly want the banking industry to do more to work with us as a Government to ensure that there is much better access to financial services, in particular for small businesses. Too often, one of the big pressures facing small businesses is accessing the finance they need to expand and thrive. We know that good access to finance for small businesses is not universal; that is a challenge not only in rural areas, but more generally. We will continue to press the financial services industry generally, and banks specifically, in that space.

The Government have said that accessing physical banking services is important, which is why we are working closely with banks to roll out 350 banking hubs to provide people with critical cash and banking services on their doorstep. The hubs offer basic counter services, provided by post office staff, that allow people and businesses to withdraw and deposit cash, deposit cheques, pay bills and make balance inquiries. Many hubs also have dedicated rooms where customers can see community bankers from their own banks to discuss things such as staying safe from fraud, adding a lasting power of attorney, making payments or registering for online banking.

[David Chadwick]

Ystradgynlais is the biggest town in my constituency, and it has a catchment area of 24,000 people. People there tell me that they experience long waits when they go to use the post office, and that post office staff have lost cheques and made other errors that have created problems for local businesses. Does the Minister agree that a post office is no substitute for a functioning bank branch run by trained staff?

[Gareth Thomas]

Having some Welsh blood, I am instinctively sympathetic to the hon. Gentleman’s constituents. I would not put it in quite the way that he did, but if he and his constituents have concerns about the service that the post office provides in his constituency, I am happy to take those up. Perhaps outwith this debate, he might drop me a line or have a word; I am certainly willing to press the post office. I will come back to the question of post office banking services.

Just before Christmas, the Chancellor opened the 100th banking hub in Darwen in Lancashire. Out of the 100-plus that have now opened, 12 are located in Scotland, seven in Wales and five in Northern Ireland. This is just the start. I am pleased that Cash Access UK and LINK have announced that over 200 banking hub locations have been recommended, including a further four in Wales, one in Northern Ireland and 17 in Scotland. Among those will be a new banking hub in Wick, as the hon. Member for Caithness, Sutherland and Easter Ross mentioned. I acknowledge his work and campaigning for the banking hub in Wick, which I hope goes some way to addressing the concerns in his constituency that he mentioned.

On the question of banking hubs, I should say that where they are located is determined independently by LINK, the operator of the largest ATM network in the UK. An access to cash review can be requested via its website, which also sets out the criteria it uses for considering locations for banking hubs. These include population size, whether other banks remain nearby, the number of small and medium-sized enterprises on the high street and public transport links, as well as the level of vulnerability in the community.

When it comes to big high street banks pressing ahead with closures, we expect all banking firms to follow closely the Financial Conduct Authority’s branch closure guidance in supporting their customers.

[Mr Angus MacDonald (Inverness, Skye and West Ross-shire) (LD)]

Will the Minister allow me to intervene?

[Gareth Thomas]

I apologise to the hon. Gentleman, but he has only just rocked up to the debate, so if he will forgive me, on this occasion I will not give way. If there is a specific issue about which he wants to write to me, I would be happy to look at it.

Hon. Members will know that the FCA engages with banks and building societies to ensure that the impacts of branch closures on customers are properly considered. Where firms fall short, the FCA can and will ask for a closure to be paused or for other options to be put in place. Some banks also provide pop-up services, with a community banker visiting a library or a community centre to offer support where other options are not available. I understand that that has been the case in the constituency of the hon. Member for Caithness, Sutherland and Easter Ross following the announcement of the closure of the Bank of Scotland branch in Golspie, and that Lloyds Banking Group will be providing a pop-up community banking service on a regular basis to support local people with banking services.

For a number of reasons, we are beginning to look at what else the Post Office can do to improve its banking offer, and I hope to say a little more about that in a moment. When the local high street bank closes, the alternative option for accessing everyday banking services in person is the post office. As our economy has modernised and evolved, so too have our local post offices. Today, they are much more than just a place to send letters and parcels. They increasingly act as basic high street banks, but also as access points for some Government services and, in many places, as community hubs for an array of different activities, generating tremendous social capital in our communities. So it is right that the Government hold the Post Office to account to ensure there is enough provision across the country. We protect the post office network by setting minimum access criteria. At all times, we want 99% of the UK population to live within three miles of a post office and 90% to live within one mile.

[Edward Morello]

The Minister seems to be outlining very succinctly the failure of the banks to provide a service and the importance of post offices in providing services. I am struggling to understand why the Government are punishing the Post Office with national insurance contribution rises while maintaining the Tory tax cuts for the banks, so will the Minister explain why we are rewarding the people who are failing us and punishing those who will now provide this service to us?

[Gareth Thomas]

The hon. Gentleman will know that the Government had a very difficult fiscal inheritance and had to make some very tough choices in the Budget back in October.

We continue to provide a subsidy to the Post Office of some £50 million to ensure that the loss-making parts of the network can be maintained. Indeed, just before Christmas we provided a further £37.5 million to support the Post Office network this year. We are working with the senior leadership team at the Post Office on future opportunities, beginning with banking, so that the company can increase its product offers and commercial revenue while reducing its costs, as well as improving the service to all our constituents.

I heard the specific concerns raised by my hon. Friend the Member for Na h-Eileanan an Iar, whose constituency includes Stornoway, about the future of the directly managed post office in his constituency. No decisions have been made on the future of all the directly managed branches, but I know he will continue to campaign on the issue.

We want our post offices to form part of healthy, bustling high streets. Like the post office itself, our high streets have had to adapt quickly to the post-covid economy. High streets have faced more than their fair share of challenges in recent years, in terms of vacancies opening up—an issue that my hon. Friend the Member for Bury St Edmunds and Stowmarket referred to. That is why in December we brought forward new powers for councils, which can now force landlords to rent out unsightly, vacant, boarded-up properties via high street rental auctions. The new regulations will make town centre tenancies more accessible and affordable, giving local businesses and community groups a right to rent valuable space on their local high street. I welcome the fact that Bassetlaw, Darlington and Mansfield are already working with us as early adopters to help to learn how the new power can be used to make a difference.

We have also announced our intention to introduce a new community right to buy, empowering residents to address decline and protect valuable spaces such as pubs, theatres and cinemas, and thereby keeping those assets in the hands of the local community. We are investing in further initiatives to boost town and city centres, including by maintaining the high street accelerators that bring together the local community, businesses and property owners to work in partnership with their council to regenerate and revive local high streets.

My hon. Friend the Member for Rushcliffe referred to our work to improve and reform the business rates system. That was a key manifesto pledge that we are beginning to deliver on, with permanently lower tax rates for retail, hospitality and leisure properties, including those on the high street, from 2026-27. We have published a discussion paper to explore what else we can do in this space.

My hon. Friend the Member for South West Norfolk referred to issues to do with digital connectivity. He will be pleased that we are committing over £500 million next year to deliver Project Gigabit and the shared rural network to roll out broadband and 4G connectivity, which will support growth in rural areas and beyond.

Digital connectivity is one consideration for rural communities but, as hon. Members have rightly pointed out, physical connectivity is another. For people in far-flung communities, especially those without a car or family living nearby, getting to the high street can be extremely difficult. We recognise that challenge and are responding in turn with more than £650 million for local transport outside city regions in 2025-26. The Department for Transport will say more about how that funding will be used shortly.

We are also providing more than £1 billion of funding to support and improve local bus services and keep fares affordable wherever we can. In December we introduced the Bus Services (No. 2) Bill that will put control over local bus services back in the hands of local leaders right across England. It is intended to ensure that bus services reflect the needs of the communities that rely on them.

I thank the hon. Member for Caithness, Sutherland and Easter Ross and all Members who participated in this debate for their contributions. High streets are the beating heart of all our communities. The services they provide are essential for the people and businesses they serve. As a Minister with a key interest in this area, I look forward to continuing to work with hon. Members to help to improve local high street services in their communities.