Department for Work and Pensions

This information is not readily available and providing it would incur disproportionate cost.

The Child Maintenance Service (CMS) works to ensure cases are kept up to date and payments are processed accurately, with controls in place to minimise incorrect refunds. The introduction of the View Parent Finances screen further improves clarity and compliance by giving caseworkers a clearer, simplified view of complex financial information.

Initial ESA Work Capability Assessments (WCAs) by date of decision:

* Data is taken from Stat-Xplore. Volumes have been rounded to the nearest ten. Totals may not sum due to rounding and the disclosure control applied.

* The latest available data is for September 2025. Therefore, the 2025 volumes do not cover the entire year and are not comparable to the 2023 or 2024 volumes.

* New Style ESA applications and Work Capability Assessments (WCAs) are distinct processes, and condition is centrally collated only once a WCA has been completed. Not all applications proceed to a WCA, and the primary health condition as per the International Classification of Diseases (2010) classification (ICD10) used in official statistics is captured at the WCA stage rather than on the application form. As a result, the only robust data source for health condition is WCA data. The figures include WCAs for means-tested ESA as well as new style, contributory ESA, but the great majority will be for new style ESA

The Department for Work and Pensions employs a total of 177.6 (FTE) Presenting Officers.

Data on the average time from a parent initiating a referral request to the Financial Investigation Unit (FIU) and that referral being actioned are not held centrally and to provide it would incur disproportionate cost.

All cases which are accepted by the Financial Investigation Unit (FIU) for investigation are assessed, and appropriate evidence obtained to fully inform the course of FIU action. The length of time required to complete the FIU action will depend on the complexity of fraud. Criminal cases of course can take much longer, due to their complexity.

The table below shows collection fees received in financial year 2024-25.

The information requested on the total annual revenue expected to be generated by the proposed (a) 2% fee on standard Collect and Pay payments and (b) 20% fee on non-compliant payments is not readily available and to provide it would incur disproportionate cost.

Bereavement Support Payment provides support during the acute period following a bereavement by way of an initial lump sum followed by up to 18 monthly instalments. It supports families though the immediate period of grief, including those who sadly lost loved ones during the Covid-19 pandemic. Where longer-term financial support is needed, benefits such as Universal Credit have been specifically designed to provide assistance with ongoing living costs. The Government keeps eligibility of all benefits under review.

The Government is committed to ensuring parents meet their financial obligations to their children. Where a paying parent fails to take responsibility for paying their child maintenance and cannot be traced, the Child Maintenance Service (CMS) will take immediate action and do everything within its powers to trace the paying parent. In addition to information provided by parents, CMS undertakes a series of trace checks to verify the paying parent’s address. These checks draw on several approved information sources, including; cross government databases, real time information from HM Revenue & Customs, credit reference agencies, employers and Local Authorities.

The CMS have a range of strong enforcement powers that can be used against those parents who consistently refuse to meet or evade their obligations to provide financial support to their children. We are committed to using these powers fairly and in the best interests of children and separated families to ensure compliance.

The statistical information requested in not readily available and to provide it would incur disproportionate cost.

The Government is committed to ensuring parents meet their financial obligations to their children. Where a paying parent fails to take responsibility for paying their child maintenance and cannot be traced, the Child Maintenance Service (CMS) will take immediate action and do everything within its powers to trace the paying parent. In addition to information provided by parents, CMS undertakes a series of trace checks to verify the paying parent’s address. These checks draw on several approved information sources, including; cross government databases, real time information from HM Revenue & Customs, credit reference agencies, employers and Local Authorities.

The CMS have a range of strong enforcement powers that can be used against those parents who consistently refuse to meet or evade their obligations to provide financial support to their children. We are committed to using these powers fairly and in the best interests of children and separated families to ensure compliance.

The statistical information requested in not readily available and to provide it would incur disproportionate cost.

The Child Maintenance Service (CMS) does not require a justice of the peace to issue a summons before making an application for a liability order.

When seeking a liability order, the CMS writes directly to the paying parent to inform them of the intention to apply. This communication includes the outstanding debt amount, along with the court location and the date of the hearing.

Use of such powers may have an impact on a parent’s future ability to pay. These powers are therefore only used in circumstances where the CMS believes the parent can pay but is refusing to do so. In such circumstances these powers will have a deterrent effect and as such the numbers are expected to be low.

The CMS is committed to using these powers fairly and in the best interests of children and separated families.

The Child Maintenance Service (CMS) does not require a justice of the peace to issue a summons before making an application for a liability order.

When seeking a liability order, the CMS writes directly to the paying parent to inform them of the intention to apply. This communication includes the outstanding debt amount, along with the court location and the date of the hearing.

Use of such powers may have an impact on a parent’s future ability to pay. These powers are therefore only used in circumstances where the CMS believes the parent can pay but is refusing to do so. In such circumstances these powers will have a deterrent effect and as such the numbers are expected to be low.

The CMS is committed to using these powers fairly and in the best interests of children and separated families.

The Child Maintenance Service (CMS) does not require a justice of the peace to issue a summons before making an application for a liability order.

When seeking a liability order, the CMS writes directly to the paying parent to inform them of the intention to apply. This communication includes the outstanding debt amount, along with the court location and the date of the hearing.

Use of such powers may have an impact on a parent’s future ability to pay. These powers are therefore only used in circumstances where the CMS believes the parent can pay but is refusing to do so. In such circumstances these powers will have a deterrent effect and as such the numbers are expected to be low.

The CMS is committed to using these powers fairly and in the best interests of children and separated families.

I refer the hon. Member for Taunton and Wellington to the answer of 26 February 2026 to Question 113869.

I refer the hon. Member for North Durham to the answer of 17 November 2025 to Question 88252.

This government has a driving mission to break down barriers to opportunity and is determined to tackle the 40% fall in apprenticeship starts by young people aged under 25 that we’ve seen over the last decade.

Since January 2026, the government no longer funds level 7 apprenticeships, equivalent to master’s degree level, except for young apprentices under the age of 22, and those under 25 who are care leavers or have an Education, Health and Care Plan. This will enable apprenticeships opportunities to be rebalanced towards young people and create more opportunities for those entering the labour market, who need skills and training to get on in their careers. Level 7 apprentices that started before 1 January 2026 will continue to be funded through to completion.

The government is encouraging more employers to invest in upskilling their staff aged over 22 to level 7 where it delivers a benefit to the business and the individual. It will be for employers to determine the most appropriate training. The department has published guidance on privately funded apprenticeships, which will enable employers to privately fund level 7 apprenticeships for staff aged over 22: Privately funded apprenticeships: rules and guidance - GOV.UK. There are also alternative training options available to employers at level 7 including non-apprenticeship routes.

As of the end of September 2025, there were 317,100 Receiving Parents and 303,800 Paying Parents using the Collect & Pay service.

It is proposed to reform the Child Maintenance Service (CMS) when Parliamentary time allows to create one streamlined service where the CMS would collect and transfer all maintenance payments.

The precise number of paying and receiving parents who would move into a new streamlined service would depend on a number of factors including the size caseload at the time of implementing the proposed reforms and the choices made by customers.

The causes of rough sleeping and homelessness are multifaceted and are driven by a range of factors, both personal and structural.

Local Housing Allowance (LHA) rates are annually reviewed, usually in the Autumn. At Autumn budget 2025, the Secretary of State for Work and Pensions reviewed LHA and announced that rates would be maintained at their current levels for 2026/27. Rent levels across Great Britian were considered alongside other factors such as the challenging fiscal context and welfare priorities, including the removal of the two-child limit which will bring 450,000 children out of poverty.

DWP worked closely with the Ministry of Housing, Communities and Local Government on the National Plan to End Homelessness, which is driving sustainable change and addressing the root causes of homelessness and we continue working together with MHCLG and HMT to keep LHA rates under review.

Renters facing a shortfall in meeting their housing costs can apply for discretionary housing support from local authorities.

This Government will not leave an entire generation of young people behind. For many years our young people have not had the opportunity and support they deserve. Under the last government, between 2021 and 2024, the number of young people not in education, employment or training increased by 250,000.

This Government’s ambition is to transform young people’s prospects, by ensuring every one of them has the chance to earn or learn through the Youth Guarantee. That is why the Government is investing £2.5 billion over the next three years into the Youth Guarantee and additional investment to the Growth and Skills Levy to back young people. This investment will support almost one million young people and create up to 500,000 opportunities to earn and learn.

This includes the delivery of eight Youth Guarantee Trailblazers in England, expansion of Youth Hubs to more than 360 areas across Great Britain and introduction of a new Youth Guarantee Gateway in Jobcentres. The Gateway will provide 16-24-year-olds on Universal Credit a dedicated session and follow-up support to help them move into work, training or education.

This investment will also create around 300,000 more opportunities to gain workplace experience and training, including up to 150,000 work experience placements and up to 145,000 employer-designed training opportunities, such as Sector-based Work Academy Programmes, which offer participants a guaranteed job interview at the end.

In addition, the Government is taking action to support employers to recruit and train young people, helping to unlock up to 200,000 more employment and apprenticeship opportunities. This includes a new £3,000 Youth Jobs Grant for employers who hire 18–24-year-olds who have been on Universal Credit for over six months, a new £2,000 apprenticeship incentive for small and medium sized employers hiring 16–24-year-old, and the Jobs Guarantee scheme, providing long-term unemployed 18–24-year-olds with a fully funded six month job.

The Government will also prioritise prevention, building on measures announced in the Skills White Paper. The Government will improve support in schools, monitor attendance, increase access to work experience and work with local authorities to pilot auto-enrolling young people in further education, if needed.

Finally, the Government is considering how we might go further. The Right Honourable Alan Milburn is leading on an investigation of the rise in youth inactivity with a particular focus on the impact of mental health conditions and disability and expected to report in Summer 2026.

The below table shows the Average Time to Answer and Maximum Time to Answer for all calls to Bereavement Services in an hours, minutes and seconds format (hh:mm:ss), itemised by each of the requested Reporting Years.

Please note, that the current *2025 – 2026 reporting year, shows data up to and including 22/02/2026 only.

The Department provided £208m in Bereavement Support Payments during financial year 2024/25 (the latest year for which figures are currently available). Full figures are available in the outturn & forecast tables, found here:

https://www.gov.uk/government/collections/benefit-expenditure-tables

The additional £53 million announced by the government to be targeted at heating oil includes £3.8 million support for Wales, which is being provided to the Welsh Government. It is for the Welsh Government to determine how this funding is allocated and delivered, in line with its devolved responsibilities and existing delivery mechanisms, including any support available for households reliant on LPG.

We are committed to providing disabled people who want to work with the right support to find employment, including part-time work and self-employment, that meets their specific circumstances and ambitions.

In addition to Work Coach support, our Pathways to Work Advisers provide one-to-one personalised support to disabled customers to help them move towards, and into, work. More than 65,000 people have already chosen to receive support from these advisers over the last year.

Outside of Jobcentre Plus-based support, our voluntary and locally-commissioned, £1bn Connect to Work Supported Employment programme offers specialised employment support to disabled people, those with health conditions and people with complex barriers to employment. The programme provides participants with tailored support, including vocational profiling, finding good job matches and on the job coaching. It will support around 300,000 people across England and Wales by March 2030. We are also expanding the WorkWell programme to cover all of England by autumn 2026, to provide integrated, holistic early help to up to 250,000 people with health-related barriers to work.

The Department for Work and Pensions also works with employers to encourage them to adopt flexible recruitment practices, including reduced-hours roles, alternative shift patterns and other adjustments that make jobs more accessible, including through the use of assistive technology.

The net operating expenditure of the Child Maintenance Service for the financial year 24/25 is £105.7m.

The Crisis and Resilience Fund will come into effect on 1 April in England. In most cases, local authorities will start making payments to households from 1 April. However, they can also provide payments now to specifically support households facing rising oil-heating costs.

The Government recognises that shared care arrangements can play an important role in supporting children to maintain relationships with both parents after separation.

In the child maintenance system, shared care is reflected in the maintenance calculation. Where a child stays overnight with the paying parent for at least one night a week on average, the amount of maintenance due is reduced to reflect the care provided.

If the Child Maintenance Service is satisfied that both parents have equal day-to-day care for the child, in addition to sharing overnight care, there is no requirement for either parent to pay child maintenance.

Sir Charlie Mayfield’s independent Keep Britain Working review report, published on 5 November 2025, aims to tackle health-related economic inactivity, with over one in five working-age adults out of the workforce, substantially because of health problems.

While not the direct focus, Statutory Sick Pay was considered as part of the Keep Britain Working Review, and we will work with the Vanguard employers to explore how to best utilise Occupational Sick Pay to generate the best outcomes for all.

The vanguard phase will consider and make recommendations to government on the incentives needed for employers and employees to deliver better work and health outcomes.

Sir Charlie Mayfield’s independent Keep Britain Working review report, published on 5 November 2025, aims to tackle health-related economic inactivity, with over one in five working-age adults out of the workforce, substantially because of health problems.

While not the direct focus, Statutory Sick Pay was considered as part of the Keep Britain Working Review, and we will work with the Vanguard employers to explore how to best utilise Occupational Sick Pay to generate the best outcomes for all.

The vanguard phase will consider and make recommendations to government on the incentives needed for employers and employees to deliver better work and health outcomes.

The Child Maintenance Service (CMS) exists to ensure that children receive the financial support they are entitled to. When parents fail to financially support their children CMS have a range of enforcement powers that are provided for in the 1991 Child Support Act and the Collection and Enforcement regulations 1992. These include applying to the magistrates’ court for a Liability Order which gives formal recognition of debt a paying parent legally owes.

Decisions surrounding which enforcement method to proceed with are carefully considered by caseworkers based on the case circumstances and the welfare of any qualifying children involved. Parents have a right to challenge the decisions taken by the CMS through established dispute and appeal routes.

In 2018 an exercise to close all CSA cases with live liabilities was completed. As part of that, both parents were given the opportunity to challenge case information, including arrears balances, or decide whether the arrears should move to the CMS to be pursued.

The annual Separated Families statistics, in particular section 6, report the estimated financial impact of child maintenance on non-resident parent households, including both Child Maintenance Service (statutory) arrangements and private (non-statutory) arrangements. The quarterly Child Maintenance Service statistics, particularly sections 6 to 9, contain information on the compliance and enforcement of arrangements made via the service. The Department has no plans to publish mortality data or other additional data relating to Paying Parents.

Support for vulnerable households affected by the rising cost of heating oil will be treated as crisis payments under the Crisis and Resilience Fund and as per guidance, local authorities have flexibility to determine eligibility for crisis payments.

My hon. Friend the Minister for Pensions has met with representatives of Financial Assistance Scheme members, including former Allied Steel and Wire workers, and has heard first-hand how they have been affected by their scheme qualifying for the Financial Assistance Scheme. These meetings follow correspondence from these members, parliamentarians and from members of the Welsh Assembly.

We know that the pension compensation system and the safety net it offers needs to work harder for members. That is why we have brought forward legislation to introduce annual increases on compensation payments from the Pension Protection Fund and Financial Assistance Scheme based on pensions built up before 6 April 1997. These increases will be CPI-linked (capped at 2.5%) and apply prospectively (i.e. to payments going forward) for members.

I am happy to confirm that former members of Allied Steel and Wire will benefit from these changes.

Claims are not awarded/paid until the end of the monthly assessment period, in order that an accurate assessment can be made, including any income/earnings received during that period. Therefore, there is no measure of claim completion prior to the end of the assessment period.

‘Payment Timeliness’ data, shows those claimants who are paid on time at the end of the first assessment period; however, this is not segregated by claimant characteristics or channel.

The latest published statistics for ‘Payment Timeliness’ are from October 2025, showing 93% received their payment on time and 88% their payment on time and in full.

Universal Credit is primarily a digital service, but there is a continued focus on accessibility and support, allowing claimants to transact via a variety of channels according to their needs, offering non‑digital routes. This includes making a claim by telephone or face-to-face and where appropriate, home visits may also be considered.

Independent support is also available through the Help to Claim service, delivered by Citizens Advice and Citizens Advice Scotland. For customers identified as vulnerable, including some customers with learning difficulties, the Department for Work and Pensions (DWP) also has an Enhanced Support Journey for those migrating from Employment and Support Allowance (ESA) who may need additional help to make and complete their claim.

Where a customer is unable to manage their own affairs, DWP can appoint a suitable individual, third party, or organisation to act on the customer’s behalf and manage their Universal Credit claim. This arrangement can be short or long‑term, depending on the customer’s circumstances.

The Department is committed to ensuring customers are supported in a way that meets their individual needs and DWP staff are required to discuss and review accessibility needs at every interaction, as reasonable adjustment needs can change over time.

The Department holds Universal Credit data to support the safe and accurate delivery of benefit; primarily supporting the effective administration of claims, rather than detailed analytical reporting by disability type. Therefore, data does not currently show identity verification or work capability related outcomes segregated by claimant characteristics, such as learning disabilities. The latest published statistics for ‘Payment Timeliness’ are from October 2025, showing 93% received their payment on time and 88% their payment on time and in full.

Identity verification can be completed through a range of digital and non‑digital routes; with the majority of customers successfully verifying their identity. A proportion of customers disengage from the process before completion; however, this can occur for many reasons (including finding work/earning more) and does not necessarily indicate an inability to verify identity. Where customers have health conditions or learning disabilities, support is provided operationally through tailored help and reasonable adjustments. Any agreed adjustments are recorded on the customer’s account and reviewed regularly, ensuring support can be delivered consistently throughout the Universal Credit journey.

There is continued focus on accessibility and support, allowing claimants to transact via a variety of channels according to their needs, including offering non‑digital routes, reasonable adjustments and tailored help for customers who may struggle with the claims process. These measures are intended to support successful engagement and completion of claims with 88% paid on time at the end of the first assessment period.

To provide information on the percentage of first tier tribunal hearings across all DWP administered benefits would incur disproportionate costs.

The Department does not send Presenting Officers to Upper Tribunal hearings.

The Office for National Statistics (ONE) is the independent body responsible for economic classification decisions in the UK. Following international statistical guidance, the ONS has classified the PPF as a public pension fund, while the levies to fund the PPF are classified as taxes.

The way the PPF Board’s assets and liabilities are treated within the public finances does not affect the legal separation of the property of the Crown and Board as set out in the Pensions Act 2004.

The Office for National Statistics (ONE) is the independent body responsible for economic classification decisions in the UK. Following international statistical guidance, the ONS has classified the PPF as a public pension fund, while the levies to fund the PPF are classified as taxes.

The way the PPF Board’s assets and liabilities are treated within the public finances does not affect the legal separation of the property of the Crown and Board as set out in the Pensions Act 2004.

This government will not leave an entire generation of young people behind. When this Government came into power there were 921,000 NEETs. This increased by 250,000 between 2021 and 2024. The number of young people not in education, employment and training (NEET) currently stands at around 957,000. For many years our young people have not had the opportunity and support they deserve and we are increasing funding and taking action in the following ways.

On 16^th March, the Government announced a further £1 billion investment in young people, resulting in a total £2.5 billion over the next three years into the Youth Guarantee and additional investment in the Growth and Skills Levy. This investment will support almost one million young people and create up to 500,000 opportunities to earn and learn.

This includes the delivery of eight Youth Guarantee Trailblazers in England, expansion of Youth Hubs to more than 360 areas across Great Britain and introduction of a new Youth Guarantee Gateway in Jobcentres, providing more intensive support to 16-24 year olds.

This investment will also create around 300,000 more opportunities to gain workplace experience and training. It will also help unlock up to 200,000 more employment opportunities, through a new £3,000 Youth Jobs Grant for employers who hire 18–24-year-olds who have been on Universal Credit for over six months, a new £2,000 apprenticeship incentive for small and medium sized employers hiring 16–24-year-olds and the Jobs Guarantee scheme, providing long-term unemployed 18–24-year-olds with a fully funded six month job.

The Government will also prioritise prevention, building on measures announced in the Skills White Paper. The Government will improve support in schools, monitor attendance, increase access to work experience and work with local authorities to pilot auto-enrolling young people in further education, if needed.

Together these measures demonstrate the Government’s commitment to supporting employers, partners and young people across Great Britain.

Additionally, an independent investigation has been launched to tackle the persistently high numbers of young people who are NEET. Led by former Health Secretary Alan Milburn, the report will examine why increasing numbers of young people are falling out of work or education before their careers have begun, with a particular focus on the impact of mental health conditions and disability.

This government will not leave an entire generation of young people behind. When this Government came into power there were 921,000 NEETs. This increased by 250,000 between 2021 and 2024. The number of young people not in education, employment and training (NEET) currently stands at around 957,000. For many years our young people have not had the opportunity and support they deserve and we are increasing funding and taking action in the following ways.

On 16^th March, the Government announced a further £1 billion investment in young people, resulting in a total £2.5 billion over the next three years into the Youth Guarantee and additional investment in the Growth and Skills Levy. This investment will support almost one million young people and create up to 500,000 opportunities to earn and learn.

This includes the delivery of eight Youth Guarantee Trailblazers in England, expansion of Youth Hubs to more than 360 areas across Great Britain and introduction of a new Youth Guarantee Gateway in Jobcentres, providing more intensive support to 16-24 year olds.

This investment will also create around 300,000 more opportunities to gain workplace experience and training. It will also help unlock up to 200,000 more employment opportunities, through a new £3,000 Youth Jobs Grant for employers who hire 18–24-year-olds who have been on Universal Credit for over six months, a new £2,000 apprenticeship incentive for small and medium sized employers hiring 16–24-year-olds and the Jobs Guarantee scheme, providing long-term unemployed 18–24-year-olds with a fully funded six month job.

The Government will also prioritise prevention, building on measures announced in the Skills White Paper. The Government will improve support in schools, monitor attendance, increase access to work experience and work with local authorities to pilot auto-enrolling young people in further education, if needed.

Together these measures demonstrate the Government’s commitment to supporting employers, partners and young people across Great Britain.

Additionally, an independent investigation has been launched to tackle the persistently high numbers of young people who are NEET. Led by former Health Secretary Alan Milburn, the report will examine why increasing numbers of young people are falling out of work or education before their careers have begun, with a particular focus on the impact of mental health conditions and disability.

The median duration for Employment and Support Allowance (ESA) claimants in both (a) the support group and (b) the work-related activity group was over 5 years in all three years.

Initial Employment and Support Allowance (ESA) Work Capability Assessment (WCA) by date of decision and group allocation being Work-Related Activity Group (WRAG):

* Data is taken from Stat-Xplore. Volumes have been rounded to the nearest ten. Totals may not sum due to rounding and the disclosure control applied.

* New Style ESA ‘applications’ and Work Capability Assessments (WCAs) are distinct processes, and WRAG assignment is determined only once a WCA has been completed. Not all applications proceed to a WCA, and the primary health condition as per the International Classification of Diseases (2010) classification (ICD10) used in official statistics is captured at the WCA rather than on the application form. As a result, the only robust data source for WRAG outcomes by health condition is WCA data.

* The latest available data is for September 2025. Therefore, the 2025 volumes do not cover the entire year and are not comparable to the 2023 or 2024 volumes.

* ESA Group Allocation refers to the result of the WCA decision that been adjusted for appeal outcome. The outcome recorded is the final DWP Decision Maker's decision or appeal tribunal's decision or the recommendation made by the Healthcare Professional where the Decision Maker's decision is not yet available.

* ICD Group refers to the World Health Organisations' International Classification of Diseases (2010) Condition Groups. In DWP statistics, these are sometimes referred to as medical conditions. For reporting purposes, the conditions as recorded on the Employment Support Allowance Benefit system have been mapped to reflect as closely as possible the appropriate ICD10 code. Conditions are based on evidence provided at the start of the claim, this in itself does not confer entitlement to Employment and Support Allowance and may not represent a claimant's most recent medical condition. Where someone has more than one diagnosis or disabling condition, only the predominant one is reported on in these statistics.

Initial Employment and Support Allowance (ESA) Work Capability Assessment (WCA) by date of decision and group allocation being Support Group (SG):

* Data is taken from Stat-Xplore. Volumes have been rounded to the nearest ten. Totals may not sum due to rounding and the disclosure control applied.

* New Style ESA ‘applications’ and Work Capability Assessments (WCAs) are distinct processes, and SG assignment is determined only once a WCA has been completed. Not all applications proceed to a WCA, and the primary health condition as per the International Classification of Diseases (2010) classification (ICD10) used in official statistics is captured at the WCA rather than on the application form. As a result, the only robust data source for SG outcomes by primary health condition is WCA data.

* The latest available data is for September 2025. Therefore, the 2025 volumes do not cover the entire year and are not comparable to the 2023 or 2024 volumes.

* ESA Group Allocation refers to the result of the WCA decision that been adjusted for appeal outcome. The outcome recorded is the final DWP Decision Maker's decision or appeal tribunal's decision or the recommendation made by the Healthcare Professional where the Decision Maker's decision is not yet available.

* ICD Group refers to the World Health Organisations' International Classification of Diseases (2010) Condition Groups. In DWP statistics, these are sometimes referred to as medical conditions. For reporting purposes, the conditions as recorded on the Employment Support Allowance Benefit system have been mapped to reflect as closely as possible the appropriate ICD10 code. Conditions are based on evidence provided at the start of the claim, this in itself does not confer entitlement to Employment and Support Allowance and may not represent a claimant's most recent medical condition. Where someone has more than one diagnosis or disabling condition, only the predominant one is reported on in these statistics.

We know that individuals face different barriers to employment and as a result require different types of employment support to get into work.

We have adopted a test and learn approach to many of the reforms across the employment support system, allowing us to build an evidence base to inform future policies and shape the design of future reform. Overall, we measure progress against the Get Britain Working outcome metrics, published last April and updated annually here: Get Britain Working outcomes - GOV.UK.

For young people: we expect to publish interim findings on the effectiveness of the eight Youth Guarantee Trailblazers during the next two years, and the current network of Youth Hubs has shown positive outcomes, with young people reporting increased confidence and clearer career goals; we published an evaluation of the Youth Offer in 2024; a full process evaluation of the Jobs Guarantee is planned.

For those with health conditions and disabilities: we expect to publish interim findings on the effectiveness the nine Economic Inactivity Trailblazers during the next two years and will develop the value for money assessment once longer-term impacts have developed; we are building on our assessment of the successful WorkWell pilot, which has already supported over 25,000 people to stay in or re‑enter work; to develop our Connect to Work programme which is the largest Supported Employment initiative in Europe, we are drawing on robust international evidence which demonstrates that a holistic, personalised approach for individuals with more complex barriers is more effective in helping people move into and sustain work and we have commissioned the National Centre for Social Research to lead a comprehensive evaluation of its impact, reporting in 2031.

For those who are long term unemployed – evidence from analysis of the Work Programme shows that participation in the Restart programme results in significant increase in employment for participants (30% more than the comparison group); we have committed to publish a report this spring with more detail on how we are delivering the new Jobs and Careers Service.

To further build and inform our employment support services, DWP are due to launch a What Works Centre for Local Employment Support in 2027, which will help identify, develop, test and evaluate evidence-based locally delivered employment and labour market support to help people access, remain in, and progress in work.

Sanctions are only ever applied if a claimant has failed to undertake their agreed requirements without good reason. All requirements are set in discussion with the claimant and tailored to their capability and circumstances, making them realistic and achievable. Requirements are regularly reviewed to ensure that they remain appropriate for every claimant.

Our work coaches regularly repeat key messages about the need for a claimant to meet their requirements and what the consequences of not meeting them are. If a claimant has known vulnerabilities, we take them into account and provide additional support where possible.

Before a referral is made, a pre-referral quality check is completed as an additional safeguarding measure to check for any claimant vulnerabilities and to review the appropriateness of the activity set.

If a referral is made, an independent DWP decision maker will further consider the claimant’s circumstances, whether the work-related requirement was appropriate, the external situation at the time of failure, and any evidence of good reason, before deciding whether a sanction is applicable.

In England, £27 million of funding will be delivered via the Crisis and Resilience Fund to support low-income households reliant on oil for heating. £842 million a year was already committed through the Crisis and Resilience Fund at Spending Review 2025, which all unitary and upper tier authorities in England will already receive funding from to support vulnerable and low-income households with financial shocks, including increases to essential costs such as energy.

Funding has been allocated to local authorities in a way that accounts for deprivation levels as measured by the Index of Multiple Deprivation and the number of households using heating oil according to census data. To ensure the funding is targeted where it is most needed, only local authorities where more than 1% of the population use heating oil for central heating will receive the additional funding.

Hampshire has been allocated £586,569 to distribute to households the local authority considers most in need. Figures will also be published on gov.uk in due course and we have shared this information with all councils that will receive funding.

The Child Maintenance Service (CMS), as part of the Department for Work and Pensions, follows the Department’s standard complaints procedure.

The CMS regularly reviews complaint data, including insights from the Independent Case Examiner, to identify key themes and trends, which they use to drive improvements to the complaint handling process. Furthermore, lessons learned are regularly presented to operational teams, supporting them to deliver effective interventions at the initial stage of the complaint and thereby improve the overall customer experience.

The CMS remains focussed on taking pro-active steps to improve the customer experience, developing its customer service strategy to focus on improving current and future service throughout the customer journey.

A total of 85 customers were referred by DWP to DVSA Test Centres across the six priority locations. From this number, 37 passed the assessment and have been offered roles. DVSA provided feedback on a further 26 who were unsuccessful but showed clear potential and stated it would like to support these customers with a further test if DWP can provide refresher training. The remaining 22 customers were unsuccessful.