Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment he has made of the adequacy of the Child Maintenance Service's hotline in responding to concerns raised.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
Where a customer makes a complaint, including when an MP contacts DWP on their behalf, DWP complaints service standard (including Child Maintenance Service - CMS) aim is to contact a customer within 15 working days to tell them of the outcome of their complaint, or when they can expect a response if the complaint is complex and will take longer.
The Department actively assesses the adequacy of the timeliness and priority of enquiries received from MPs, which enables us to identify which benefit areas are generating the highest number of enquiries, the underlying reasons for these contacts, and the factors contributing to any delays in responses. Regrettably, higher volumes of MP enquiries, combined with a rise in more complex complaints which take longer to investigate, has caused some delays with our responses.
MPs and their caseworkers can contact the CMS via dedicated routes, in writing or by phone. Contact details are available on the parliamentary website. The CMS MP Hotline is available for MPs and their caseworkers who need to contact CMS regarding a general enquiry or a constituency case. This service is in addition to written correspondence.
The hotline operates Monday to Friday, 9:00 am to 4:00 pm, and is staffed by Complaint Resolution Managers. We aim to provide an immediate response to enquiries wherever possible. For more complex cases, we will arrange follow-up contact with the MP’s caseworker to discuss or provide additional information.
CMS is committed to delivering a modern, efficient service that meets the needs of all customers.
Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment he has made of the adequacy of the Child Maintenance Service's response times to MPs' queries.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
Where a customer makes a complaint, including when an MP contacts DWP on their behalf, DWP complaints service standard (including Child Maintenance Service - CMS) aim is to contact a customer within 15 working days to tell them of the outcome of their complaint, or when they can expect a response if the complaint is complex and will take longer.
The Department actively assesses the adequacy of the timeliness and priority of enquiries received from MPs, which enables us to identify which benefit areas are generating the highest number of enquiries, the underlying reasons for these contacts, and the factors contributing to any delays in responses. Regrettably, higher volumes of MP enquiries, combined with a rise in more complex complaints which take longer to investigate, has caused some delays with our responses.
MPs and their caseworkers can contact the CMS via dedicated routes, in writing or by phone. Contact details are available on the parliamentary website. The CMS MP Hotline is available for MPs and their caseworkers who need to contact CMS regarding a general enquiry or a constituency case. This service is in addition to written correspondence.
The hotline operates Monday to Friday, 9:00 am to 4:00 pm, and is staffed by Complaint Resolution Managers. We aim to provide an immediate response to enquiries wherever possible. For more complex cases, we will arrange follow-up contact with the MP’s caseworker to discuss or provide additional information.
CMS is committed to delivering a modern, efficient service that meets the needs of all customers.
Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the Child Maintenance Service's stated response time is for MPs' queries.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
Where a customer makes a complaint, including when an MP contacts DWP on their behalf, DWP complaints service standard (including Child Maintenance Service - CMS) aim is to contact a customer within 15 working days to tell them of the outcome of their complaint, or when they can expect a response if the complaint is complex and will take longer.
The Department actively assesses the adequacy of the timeliness and priority of enquiries received from MPs, which enables us to identify which benefit areas are generating the highest number of enquiries, the underlying reasons for these contacts, and the factors contributing to any delays in responses. Regrettably, higher volumes of MP enquiries, combined with a rise in more complex complaints which take longer to investigate, has caused some delays with our responses.
MPs and their caseworkers can contact the CMS via dedicated routes, in writing or by phone. Contact details are available on the parliamentary website. The CMS MP Hotline is available for MPs and their caseworkers who need to contact CMS regarding a general enquiry or a constituency case. This service is in addition to written correspondence.
The hotline operates Monday to Friday, 9:00 am to 4:00 pm, and is staffed by Complaint Resolution Managers. We aim to provide an immediate response to enquiries wherever possible. For more complex cases, we will arrange follow-up contact with the MP’s caseworker to discuss or provide additional information.
CMS is committed to delivering a modern, efficient service that meets the needs of all customers.
Asked by: Blake Stephenson (Conservative - Mid Bedfordshire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, with reference to the press release entitled Fresh drive to boost Pension Credit take-up as new figures reveal large regional gaps in those receiving benefit worth around £4,300 a year, published on 30 October 2025, if he will publish constituency level analysis.
Answered by Torsten Bell - Parliamentary Secretary (HM Treasury)
Ad-hoc statistics on households potentially eligible for Pension Credit were published by DWP for the financial year 2023 to 2024 and are available at: Households potentially eligible for Pension Credit, 2023 to 2024 - GOV.UK. Table 4a provides a breakdown of eligible households in receipt of Pension Credit, potentially eligible households and Pension Credit receipt rate by parliamentary constituency.
These are estimates based on administrative data and are not derived from the official statistics (available here: Income-related benefits: estimates of take-up: financial year ending 2024 - GOV.UK). The official statistics should be used for estimates of Pension Credit take-up at the Great Britian level, with the ad-hoc statistics providing breakdowns at lower levels of geographical areas.
Asked by: Al Pinkerton (Liberal Democrat - Surrey Heath)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the effectiveness of the Child Maintenance Service in ensuring timely case handling and communication with parents in Surrey Heath constituency.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service (CMS) is committed to providing a modern and efficient service for all customers.
Through the Service Modernisation Programme, CMS is expanding digital channels and self-service options, including online tools like Get Help Arranging Child Maintenance and My Child Maintenance Case (MCMC), available 24/7. It has improved communications via SMS, email, and clearer letters, and introduced online messaging for certain processes, with plans to extend this further. By promoting self-service, CMS frees resources for customers who prefer phone support. Recent call routing improvements ensure faster access to case-owning teams.
Asked by: Blake Stephenson (Conservative - Mid Bedfordshire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether he has made an (a) estimate of the age of inheritance for the next five decades and (b) assessment of the potential impact of increased longevity on the adequacy of assets held at state pension age for comfortable retirement.
Answered by Torsten Bell - Parliamentary Secretary (HM Treasury)
The Department for Work and Pensions has published analysis on the number and proportion of working age individuals who are undersaving for retirement. This analysis is published here: Analysis of Future Pension Incomes 2025 - GOV.UK
This analysis looks at Target Replacement Rates, the percentage of pre-retirement earnings an individual would need to replace to meet an adequate income in retirement, and also at expenditure-based measures of income adequacy in retirement. This analysis includes estimates of longevity as part of assessing the level of savings needed to achieve the various levels of income.
No specific assessment has been made of the age of inheritance.
The Government has also revived the Pensions Commission, with a broad and comprehensive remit to consider the long-term future of our pension system, to ensure it delivers financial security in retirement through a framework that is strong, fair and sustainable. This includes exploring the long-term questions of adequacy and how to improve retirement outcomes for future generations of retirees.
Asked by: Neil O'Brien (Conservative - Harborough, Oadby and Wigston)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many households left the benefit cap by reason of being in receipt of an exempting benefit and where the exempting benefit was PIP during each of the following periods: the quarter to August 2025, the quarter to May 2025, the quarter to February 2025 and the quarter to November 2024.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
The Department publishes Official Statistics on the number of households in Great Britain on Housing Benefit or Universal Credit that have flowed off the benefit cap, including outcome at off-flow, which are published quarterly on Stat-Xplore and are currently available up to the quarter to August 2025.
Statistics on the exempting benefit outcomes above are grouped in the ‘Other outcome’ category above. The Department does not produce statistics breaking down this category into individual exempting benefits and to do so would incur disproportionate cost.
Users can log in or access Stat-Xplore as a guest and, if needed, can access general guidance on how to extract the information required.
Asked by: Neil O'Brien (Conservative - Harborough, Oadby and Wigston)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many households left the benefit cap by reason of being in receipt of an exempting benefit during each of the following periods: the quarter to August 2025, the quarter to May 2025, the quarter to February 2025 and the quarter to November 2024.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
The Department publishes Official Statistics on the number of households in Great Britain on Housing Benefit or Universal Credit that have flowed off the benefit cap, including outcome at off-flow, which are published quarterly on Stat-Xplore and are currently available up to the quarter to August 2025.
Statistics on the exempting benefit outcomes above are grouped in the ‘Other outcome’ category above. The Department does not produce statistics breaking down this category into individual exempting benefits and to do so would incur disproportionate cost.
Users can log in or access Stat-Xplore as a guest and, if needed, can access general guidance on how to extract the information required.
Asked by: James McMurdock (Independent - South Basildon and East Thurrock)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 2 December 2025 to Question 94070, when the independent investigation will be published.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
An independent investigation has been launched to tackle the persistently high numbers of young people out of work, education and training.
Led by former Health Secretary Alan Milburn, the review will examine why increasing numbers of young people are falling out of work or education before their careers have begun.
The review will be taken forward in two distinct phases: a discovery phase; and a solution phase.
The discovery phase will conclude by Spring 2026, at which point the Author is expected to produce, and submit to the Secretary of State for Work and Pensions, an interim review.
The review will then continue into the solution phase, with the Chair providing a full and final review by Summer 2026.
Asked by: Lisa Smart (Liberal Democrat - Hazel Grove)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the financial and emotional impact of current waiting times for mandatory reconsideration on individuals; and what his Department is doing to ensure that mandatory reconsiderations are carried out in a timely manner.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
Mandatory Reconsideration (MR) offers claimants the opportunity to challenge decisions and provide additional information which may be relevant to their claim.
Entitlement is usually from the date of claim, so if a decision is changed at MR, the amount awarded will be the same as if it were awarded at the initial decision stage. Arrears are paid as a lump sum.
We are allocating more decision makers to MRs to ensure decisions are made in as timely manner as possible.