Cabinet Office

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery.

For priority cases, we have deployed additional resources and improved communication to ensure members receive the support they deserve. While the immediate focus remains on stabilising the service through this intensive recovery plan, we are committed to ensuring all staff, both former and serving, receive the quality of service and support they deserve.

We are applying contractual levers available to us to deal with performance failures, and we continue to explore all commercial avenues to hold them to account for the quality of their delivery. For example, existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita’s performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capitas contact centre has seen a significant increase in successful member interactions, achieving a 99% answer rate on 4 and 5 March. This increased accessibility ensures that members can engage with the service as the team continues to prioritise and read through the email queues.

This improved member contact is backed by a focus on critical cases. All death-in-service and ill-health retirement cases have been addressed, and over 6,000 inherited lump sum payments were cleared by 8 March. Progress updates have been shared internally via Angela MacDonald’s sprint updates and externally through GOV.UK and the Civil Service Pensions website.

The latest position of the Civil Service Pension Recovery Plan Update (16 March 2026) is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates/civil-service-pension-recovery-plan-update-16-march-2026

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme (CSPS) to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery.

For priority cases, we have deployed additional resources and improved communication to ensure members receive the support they deserve. While the immediate focus remains on stabilising the service through this intensive recovery plan, we are committed to ensuring all staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Furthermore, any service failures attract penalties which reduce the overall cost of the contract. While the specific financial values of commercial transactions remain confidential, the Cabinet Office has already withheld significant transition milestone payments due to missed deliverables and continues to apply the full mechanism of service credits for performance failures. Capita also remains responsible for any additional expenses incited. The Cabinet Office will continue to use all available commercial levers to hold Capita to account and ensure they deliver the contractual service levels.

The UK government budgeted £369.78 billion for arms length bodies in the financial year 2023-24. 67% of this went to NHS England and the Education and Skills Funding Agency, which will both be repatriated to their parent departments.

This information is not available. GPA do not manage the greenhouse gas emissions data and reporting across all of the government estate.

The current published HMT financial reporting manual (FReM) requires organisations in scope of FReM to report facility time data in their annual accounts. However, the FReM requirement is linked to the Trade Union (Facility Time Publication Requirements) Regulations 2017. These regulations were repealed on 18 February 2026, when the relevant provisions of the Employment Rights Act 2025 came into force.

Therefore, Whitehall departments and agencies do not need to report facility time in their accounts published following the repeal.

I refer to my answer for 113705, in accordance with data protection regulations, we do not provide information about candidates in Civil Service recruitment processes.

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

The latest position of the Civil Service Pension Recovery Plan Update (2 March 2026) is available at this weblink: (latest update 16 March): https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates/civil-service-pension-recovery-plan-update-16-march-2026

The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

A response has been issued here.

For the Senior Civil Service (SCS), the performance management framework sets out a series of ‘minimum standards’, which requires individuals to deliver a threshold level of financial management, cross-system leadership, and people management, including D&I. These minimum standards supplement business delivery objectives, which attract bonuses, and are driven by ministerial and departmental priorities. Individuals that fail to meet the minimum standards are deemed underperforming and placed on a performance development plan.

For Civil Service grades below the SCS, it is for individual departments to determine pay and performance arrangements for this cadre.

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita is prioritising the most urgent cases and as of 28 February 2026, all death in service cases are now either settled, progressed to the final stage or awaiting a member response. All ill-health retirement cases were also addressed by 6 March 2026 and service levels in these areas are being maintained.

The Minister for the Cabinet Office has met with the Capita CEO both before and after the transition. This oversight is supported by Cabinet Office officials and the taskforce, who remain in daily contact with Capita leadership. Ministers are regularly updated with progress being made to ensure the recovery remains on track.

The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita is prioritising the most urgent cases and as of 28 February 2026, all death in service cases are now either settled, progressed to the final stage or awaiting a member response. All ill-health retirement cases were also addressed by 6 March 2026 and service levels in these areas are being maintained.

The Minister for the Cabinet Office has met with the Capita CEO both before and after the transition. This oversight is supported by Cabinet Office officials and the taskforce, who remain in daily contact with Capita leadership. Ministers are regularly updated with progress being made to ensure the recovery remains on track.

The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

I refer the Noble Lord to the answer given on 19 February 2025, Official Report, PQ30826.

PQ30826 - To ask the Minister for the Cabinet Office, pursuant to the Answer of 29 January 2025 to Question 25454 on 9 Downing Street: Media, what advice the (a) Cabinet Secretary and (b) Cabinet Office Propriety and Ethics Team provided on whether the colours (i) red and (ii) blue are party political.

Answer - As has been the case under successive administrations, it is a long-standing principle that Civil Service advice is given and treated in confidence. This includes detailing whether or not advice has been given and by whom.

Participants will be recruited through a process called sortition. This is a random postcode lottery. It is a way of selecting individuals to take part in deliberative processes, where everyone is given an equal chance to be invited. No individual can buy their way in or simply turn up at the event. All participants must be 18 or over to join the People’s Panel.

Participants are paid in line with industry standards. Payment recognises the time that people are giving up to take part and ensures that a diverse range of participants (e.g. including those on low-incomes, unemployed, with caring responsibilities, etc.) can participate. Payments are aligned to each workshop they attend, so may vary depending on attendance.

We need to make sure digital ID works for everyone, and that’s why we’re establishing a People’s Panel on digital ID, which brings together a diverse group of people - selected to be broadly representative of the population of the UK - to consider different perspectives and debate trade-offs.

The People’s Panel will cost approximately £630,000 This will be covered under a pre-existing contract with Ipsos, which is the primary vendor, signed in March 2024. The vendor is a significant long-term government contractor, including under the last administration.

The Government assesses the UK’s resilience through the National Security Risk Assessment (NSRA). Both the NSRA and the publicly available version, the National Risk Register (NRR), are kept under continual review to reflect the changing risk landscape. During every update, policy makers are encouraged to identify both linked risks and compounding risks to ensure preparedness for simultaneous challenges. Risk owners must also evidence how chronic risks — as set out in the Chronic Risks Analysis, including risks such as climate change and reliance on global supply chains — interact with and exacerbate acute events.

This approach ensures resilience planning moves beyond risks in isolation, allowing the Government to develop flexible, generic capabilities that manage the common consequences of multiple, concurrent events.

Value for money in Arm's Length Bodies (ALBs) is primarily assessed by their sponsoring department. The Accounting Officer (typically the Chief Executive Officer) is directly accountable for the use of public funds.

ALBs are also scrutinised by Parliament and subject to independent audit, including value for money examinations, by the National Audit Office (NAO).

Arm’s Length Bodies (ALBs) are accountable to their sponsoring Minister and parent department. Their annual Reports and accounts are typically laid before Parliament.

OCS have submitted their invoice for the repairs and maintenance. The invoice was dated 6th November 2025 and paid on 12th November 2025. The payment appears in the January transparency publications for Cabinet Office expenditure over £25,000 when the Cabinet Office reimbursed the GPA.

I refer the Rt Hon Member to the answer of 25th March 2026, Official Report, PQ 116506.

There is no policy to include or exclude the Prime Minister’s Office from Cabinet Office spend data. Data is provided in the format it is held.

The Registrar of Consultant Lobbyists is a statutory independent office holder, responsible for keeping and publishing the Register of Consultant Lobbyists. Requests for information can be sent to office@orcl.gov.uk

A response has been issued here.

A response has been issued here.

There are no plans to publish this letter. I refer the Hon Member to the response of the Chief Secretary to the Prime Minister on this topic during the 2 February debate ‘US Department of Justice Release of Files’ (Vol 780, Col 49).

We will continue to work with the newly established Ethics and Integrity Commission to ensure that it achieves its aim of promoting the highest standards in public life.

In respect of lobbying, on 11 March the Prime Minister wrote to the Chair of the Ethics and Integrity Commission, Doug Chalmers, to commission a review into lobbying, disclosure and access to government. As set out in the Terms of reference, the Government will publish the Review’s findings and present the Government’s response to Parliament in due course thereafter.

The review, which was being carried out by the former Cabinet Secretary, has been paused in light of the ongoing criminal investigation that was announced. The government is cooperating fully with the police investigation and will provide any assistance required. We are also working to respond to the Humble Address motion.

As of the 28th of February 2026 there is no “Command Unit” in the Cabinet Office structure.

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

Capita provides the Cabinet Office with data regarding the number of outstanding Civil Service Pension backlog cases on a weekly basis. This regular reporting ensures the Department maintains continuous oversight of performance levels and progress against recovery targets. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve. The recovery plan is organised into intensive three-week sprints to stabilise the service.

We are applying contractual levers available to us to deal with performance failures, and we continue to explore all commercial avenues to hold them to account for the quality of their delivery. For example, existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita’s performance with recent issues and delays in administering the Civil Service Pension Scheme.

Further details are available by using this web link (latest update 16 March):

https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates/civil-service-pension-recovery-plan-update-16-march-2026

Individual departments are responsible for their own discipline policies and guidance, which detail formal processes and procedures. These policies align with the Civil Service Code and the Civil Service Management Code, which set out the standards and behaviour expected from all employees. Departments collect information internally as required, in accordance with GDPR.

The Civil Service Jobs platform is the central portal for recruitment across the Civil Service and records data for all campaigns managed through the system. Since July 2024, the platform has recorded a total of 26,490 applications received and 1,082 posts offered for Driver and Vehicle Standards Agency (DVSA) driving examiner recruitment campaigns. This number is subject to pre-employment checks and ongoing campaigns.

Special advisers are required to adhere to the Code of Conduct for Special Advisers at all times. No specific guidance has been issued centrally from the Cabinet Office to special advisers on using Google Docs.

Special adviser salaries are published in the Annual Report on Special Advisers, which are published on GOV.UK. Current special adviser salaries will be published as part of the 2026 Annual Report for Special Advisers in due course.

Data on how many civil servants have a performance management plan in place is not captured centrally.

The Ministerial Code applies to serving Ministers. If a Minister is removed from office, there would be no avenue for the Independent Adviser on Ministerial Standards to investigate.

The Ministerial Code applies to serving Ministers. If a Minister is removed from office, there would be no avenue for the Independent Adviser on Ministerial Standards to investigate.

Yes, the People’s Panel will consist of a single group of 100 to 120 individuals, selected via civic lottery to ensure a representative sample of the public.

The People’s Panel will be facilitated by our suppliers, Ipsos UK. Ipsos have a trained team of skilled facilitators who will guide discussions and ensure all members of the People’s Panel have equal opportunities to contribute.

The People’s Panel will convene throughout May and June to hear expert evidence, concluding their work on 21 June 2026. Outputs from the People’s Panel will be weighed alongside the broader consultation feedback to inform the design and delivery of the voluntary digital ID system.

As announced in parliament on 10 March 2026, the People’s Panel will form part of the legal consultation on digital ID. The Government will respond to the Consultation in the usual way.

I refer the Honorable Member to the response to PQ 105774

I refer to my answer for 116583. The GPA calculates greenhouse gas emissions for office space occupied by GPA staff and provides utility consumption data for departments occupying other buildings within its managed estate. As this activity is performed by staff as part of their wider duties, the exact amount of time allocated to this specific activity is not centrally recorded.

The Prime Minister asked civil servants in the Cabinet Office propriety and ethics team to establish the facts in relation to allegations concerning the former Parliamentary Under-Secretary of State jointly in the Department for Science, Innovation and Technology and the Cabinet Office, Josh Simons MP. These facts were reported to the Prime Minister, who referred the matter to the independent adviser on Ministerial standards. The Independent Adviser’s subsequent advice to the Prime Minister is published on gov.uk

As a private organisation, any questions related to Labour Together are a matter for the board of Labour Together.

The Prime Minister asked civil servants in the Cabinet Office propriety and ethics team to establish the facts in relation to allegations concerning the former Parliamentary Under-Secretary of State jointly in the Department for Science, Innovation and Technology and the Cabinet Office, Josh Simons MP. These facts were reported to the Prime Minister, who referred the matter to the independent adviser on Ministerial standards. The Independent Adviser’s subsequent advice to the Prime Minister is published on gov.uk

As a private organisation, any questions related to Labour Together are a matter for the board of Labour Together.

The Ministerial Code sets out processes for the investigation of alleged breaches of the Code by ministers serving in the Government and is published on gov.uk.

Paragraph 2.6a of the Code states: “If there is an allegation about a breach of the Code and the Prime Minister, having consulted the Cabinet Secretary, feels that it warrants further investigation, the Prime Minister may ask the Cabinet Office to investigate the facts of the case and/or refer the matter to the Independent Adviser on Ministerial Standards”.

These processes, and further detail on the role of the Independent Adviser, are also included in the Terms of Reference of the Independent Adviser on Ministerial Standards, which forms part of the Ministerial Code at Annex A.

The Prime Minister asked civil servants in the Cabinet Office propriety and ethics team to establish the facts in relation to allegations concerning the former Parliamentary Under-Secretary of State jointly in the Department for Science, Innovation and Technology and the Cabinet Office, Josh Simons MP. These facts were reported to the Prime Minister, who referred the matter to the independent adviser on Ministerial standards. The Independent Adviser’s subsequent advice to the Prime Minister is published on gov.uk

As a private company, any questions related to Labour Together are a matter for the board of Labour Together.