Closure of High Street Services: Rural Areas

Jamie Stone Excerpts

Wednesday 5th February 2025 Westminster Hall

[Jamie Stone (Caithness, Sutherland and Easter Ross) (LD)]

I beg to move,

That this House has considered the closure of high street services in rural areas.

It is a pleasure to serve under your chairmanship, Ms Furniss. I am extremely grateful to have been granted the time to shed light on the impact that the closure of high street services continues to have on our rural communities. In recent years, exacerbated by the covid-19 pandemic, more and more shops on our high streets have closed their doors, leading to less vibrant town centres, reduced footfall to other businesses, job losses and, sadly, a diminished sense of community.

[Sarah Dyke (Glastonbury and Somerton) (LD)]

I thank my hon. Friend for giving way so early in his speech. The Overt Locke is an independent family-run retailer that has been trading in Somerton for more than 100 years but has recently announced that it will close. That heartbreaking decision was accelerated by the Chancellor’s decision in the autumn Budget to freeze the small business multiplier and reduce retail, hospitality and leisure business rates relief from 75% to 40%, which, with the addition of the national insurance contributions increase, has made the business financially unsustainable. Does my hon. Friend agree that fundamental reform of business rates is needed to boost small businesses and high streets in rural areas, to avoid penalising productive investment?

[Jamie Stone]

I agree with my hon. Friend, and I will touch on that matter later in my contribution.

I want to go back to when I was a boy—some time ago, I might say. My hometown of Tain in the highlands was a vibrant and bustling place. It was a short walk up Shore Road from where I lived, where my father had a small farm, to the high street, where we got everything we needed, from lavatory paper in piles and pyramids in Ross the chemists, via Lesley the grocer, where we could buy broken biscuits in brown paper bags, to Hamilton Cormack, the local solicitor, who played the piano beautifully but, happily, never seemed to send out a bill. We had everything. Tain was a totally self-contained, prosperous community—but, oh my goodness, how very different today.

My constituency in the far north has long faced unique challenges. We have higher living costs, limited transport options and poor broadband connectivity. Rural areas such as mine have to contend with significant disadvantages compared with urban centres. We are all here today to talk about not just the loss of shops, banks and post offices, but the erosion of a way of life and a sense of connection, and a loss of public services and access to essential services that rural communities rely on.

Over recent years, our rural communities have faced unprecedented challenges. Once bustling with activity, like my hometown, they are now marked by shuttered windows and “for sale” signs. The causes are many. We know that they include the rise of online shopping, changing consumer habits, economic pressures and, of course, the rise of large out-of-town centre supermarkets. In my home in the highlands, those trends are compounded by rural isolation and limited access to alternative services. The closure of shops, banks, post offices and other essential services has left many residents in town centres feeling abandoned.

[Claire Young (Thornbury and Yate) (LD)]

In my constituency, we have thriving community shops offering a range of services beyond selling goods. For example, Tytherington has an outreach post office, and people can pick up their prescriptions at Hawkesbury Stores in Hawkesbury Upton. Does my hon. Friend agree that for many villages, volunteer-run shops are vital, and the Government need to do more to ensure they remain part of our rural high streets?

[Jamie Stone]

My hon. Friend is right on the money, and I will return to that point shortly.

Local businesses that once thrived now struggle to compete with online giants offering convenience and lower prices. This shift has not only impacted our economy but deprived our communities of vital gathering spaces—places where people can get together, where relationships are built and strengthened, and where we can have a good natter on the street corner.

[Catherine Fookes (Monmouthshire) (Lab)]

It is a pleasure to serve under your chairship, Ms Furniss. Like many places, the high streets in my constituency of Monmouthshire have taken a real battering since covid, but a recent Monmouthshire county council report found a 5% increase in people visiting Monmouth, my town, and an 8% increase in people returning to the high street in Abergavenny. Sadly, we have had 10 bank closures in the last two years and some of our towns, particularly Caldicot, are really suffering from that. A new post office has just opened, which is wonderful, and I commend the community and the local council for supporting it, but does the hon. Gentleman agree that the Government deserve great praise for supporting banking hubs? There will be 300 banking hubs, and I am delighted that one will be opened in Monmouth.

[Jamie Stone]

I love the words “banking” and “hub”. I also know from my past experience what a lovely town Monmouth is; I had some much-loved cousins who lived just outside the town, and I knew it well some time ago.

Coming on specifically to the closure of banks, face-to-face banking is an essential part of the community, from preventing fraud and helping people who think they have been scammed to conversations about complex financial issues, which we cannot simply pick up from a letter or online. Those are fundamental functions of banks—not privileges that should be reserved for those who live in more urban areas. We know there has been a shift towards digital banking in recent times, but for many in our rural communities, including the elderly, there is not good internet access for a start, and they cannot really use those services, let alone use them to their maximum power. I know of many old people who are totally bamboozled by them.

I am not alone in these concerns. Lloyds Banking Group has recently announced the closure of 136 branches across the UK—that stopped even me in my tracks. The closures include several Bank of Scotland branches. I think that banks have a duty of public service to support local people with their financial needs, but that is a function that I fear many banks seem to have forgotten; I know not why. But there have been some reassuring solutions to the issue of banks closing, which takes me back to those welcome words “banking hubs”.

Run by the Post Office and Cash Access UK, the shared spaces have done amazing work in providing banking services in collaboration with an array of different banks.

[Mr Gregory Campbell (East Londonderry) (DUP)]

On the roll-out of banking hubs, does the hon. Gentleman agree that, although that is good, it needs to happen faster, particularly in smaller towns? Today seems to be high street retailing day—I have a debate this afternoon that concentrates on similar issues—so does he agree that the matter requires innovative, fresh thinking to try to help rural and small-town communities that do not have the services of large cities?

[Jamie Stone]

Indeed. The hon. Member makes a sound point. My wife hails from Northern Ireland, and I know that the problems there are very similar to those in Monmouth, the highlands of Scotland or wherever.

Recently, my splendid team and I had the pleasure of visiting the Acton banking hub. We were mightily impressed by its operation and commitment to making cash accessible to the community. The good news, turning to the point made by the hon. Member for East Londonderry (Mr Campbell), is that we are going to get a banking hub opened in Wick in my constituency this summer. That will be most welcome. The organisation in charge met the local people last week and the reception was very warm indeed. There is a sense of relief that banking hubs are at long last being rolled out, but the point about the speed of rolling them out is well made.

[James Naish (Rushcliffe) (Lab)]

A lot of people, when selecting their bank, go to the local town and choose the bank that their parents used; but with the volume of closures taking place we might be getting to the point where banks lose business, as we stop going to the NatWests and the Lloyds, the high street banks of yesteryear, and people start going to online banks. Does the hon. Member agree with me that the banks’ approach is counterintuitive?

[Jamie Stone]

That point is exceptionally well made. From little acorns, mighty oaks grow, and in the old days a good bank manager would specialise in spotting a potential business that was going to grow, which in turn benefited the bank. We all know of examples over the last 30 or 40 years where that happened.

Banking hubs are not a universal solution, however. In my constituency, the last bank branch in the county of Sutherland, Bank of Scotland in Golspie, is about to close. When it was looked at for a banking hub, it was deemed too small. There is not going to be a banking hub because it did not fit the stats. That means that the whole county of Sutherland—a vast county in the UK—will not have one single bank branch. As I say, access to cash is not the paramount function of banking services; cash access is just the tip of the iceberg in solving the problem of closed branches. It is the other functions I mention, such as face-to-face services, that provide the local community with an invaluable service. The economic impact of these closures cannot be overstated.

High streets are more than just retail hubs; they are engines of the local economy. Returning to my constituency, in the two large towns of Wick and Thurso, which are the largest population centres, high street businesses provide jobs. My two daughters have worked in shops in my hometown of Tain—one in a chemist, the other in a fruit and vegetable shop. The high street attracts visitors who contribute to the local economy—one thinks of Monmouth in that respect.

When these services disappear, so the jobs go. The threat of having to move south when the tourists leave at the end of the tourist season affects the highlands. I know of people who had a summer job; when the tourists go, away they go too, and they may not come back again. That casts that dark old shadow of highland and island depopulation, which the hon. Member for Na h-Eileanan an Iar (Torcuil Crichton) will know well. It haunts all of us in the more remote areas of Scotland.

[Ann Davies (Caerfyrddin) (PC)]

Carmarthenshire county council secured half a million pounds through the UK shared prosperity fund in August 2024 to carry out improvement works in Carmarthen town centre, along with match funding improvements in ten of our rural market towns. That money is being used to repair pavements, improve car park entrances and improve the attractiveness of the town centre—improvements that we hope will improve the footfall and tourism within these towns. As we know, however, SPF is due to end at the end of 2026. Does the hon. Gentleman agree that the Government should set out their plans for the replacement of the shared prosperity fund, to ensure that our high streets and town centres continue to receive the investment they need to improve and increase footfall?

[Jamie Stone]

That is a wise point, and I have no reason to doubt that there will be sympathetic ears on the Government Benches—at least, I very much hope so; I do not see why there would not be.

The closures I talk about and the jobs going discourage investment in our towns and regions. Why would a new business choose to set up shop in a town where the high street no longer has high levels of footfall? Why would they open a shop in that street if nobody is going to be there? Those ripple effects extend beyond immediate job losses; they discourage investment in the future.

With fewer businesses operating locally, supply chains are disrupted. This affects farmers, tradesmen and other small businesses who might well rely on high street outlets to sell their goods, and creates a vicious circle that is very hard to break. Money spent in the local economy stays in that local economy. A recent Visa study says that for every £10 spent at independently owned local businesses in the UK, around d £3.80 is retained within the local area. That means local banks, local solicitors and other people supplying that business.

[Alison Hume (Scarborough and Whitby) (Lab)]

It is a pleasure to serve under your chairship, Ms Furniss. The hon. Gentleman makes a very good point about independent businesses. Surely he agrees that they need somewhere to pay in their takings at the end of the day? In Whitby, our Halifax branch is due to close, meaning that people will have to travel 19 miles to Scarborough. There is a plan to open an adult gaming centre in place of the branch. I know that residents want somewhere to deposit and withdraw their money, including local businesses, rather than somewhere to put their coins in slot machines. Would he agree that, for high streets to survive and thrive, it is essential that we have the banks and services that local residents want?

[Jamie Stone]

I absolutely agree with that point. In my area of the highlands, employees sometimes have to travel long distances with a large amount of money to deposit it, and I wonder about their safety. For somebody of evil intent, it would be quite easy to target them as they make the bus journey or whatever.

The Visa survey revealed that four in 10 people agree that small businesses local to them make the area a nicer place to live in, and 40% of local business owners said that customer interaction has a positive impact on their overall job satisfaction. My two daughters loved working in the chemist and the fruit and vegetable shop, because it meant happy chat when they saw their friends.

There is a deep-rooted appreciation in our communities for such businesses, which greatly contribute to the value of the local area. That value is felt by those who work for the local businesses and, as a result of feeling appreciated, they feel a sense of higher job satisfaction. Those two phenomena cannot be separated.

In Scotland, 87% of independent retailers take part in some form of community engagement, so we cannot underestimate how important sustaining businesses is to all aspects of community life—[Interruption.] I am aware of the time, and I shall finish my speech very shortly. For example, the Tain Gala is wonderful thing that is much loved by the community, but 20 years ago the businesses would each chip in. As there are fewer businesses on the high street, it is much harder to run the Tain Gala. I am sure the same is true of Stornoway and other towns across the length and breadth of the UK.

Here in Westminster, we are calling for economic investment in our communities to boost growth. I am very grateful to the previous Government for helping to establish the Inverness and Cromarty Firth green freeport, but if we do not have the local infrastructure to support it —the banks and shops—it will be much harder. Without our high street, without our banks, post offices, hairdressers and chemists, it is harder to support the local population.

[James Naish]

I want to clarify the point about empowering local councils to make a difference. Does the hon. Gentleman agree that we need to remove the shackles from the funding packages that the previous Government give local authorities and empower local decision makers to make decisions in the interests of those locations?

[Jamie Stone]

I hope Treasury Ministers take the hon. Gentleman’s intervention into consideration.

[Jim Shannon (Strangford) (DUP)]

Good answer!

[Jamie Stone]

I thank the hon. Gentleman.

Although the challenges are significant, they are not insurmountable. We must be positive about this. To address the problem, we must adopt a multifaceted approach, which hon. Members are hinting at, involving Government intervention, community action and ownership, and private sector collaboration. We need innovation; we cannot just say, “Oh well. We’ll carry on doing things in the way they have been done in the past.” We cannot; we have to do things differently in the future.

The Government must support local councils and prioritise investment in high streets through grants or subsidies for small businesses. An overhaul of the business rate system or rent caps could make it more feasible for entrepreneurs to operate in rural areas. For example, establishing a commercial landowner levy and taxing only the land value of commercial sites, not productive investment, would remove physical capital from taxation. That would, in turn, boost business investment, increase productivity and—of attraction to us all—boost wages.

By championing community action, essential services such as post offices or supermarkets could be preserved through encouraging community ownership models. By pooling resources and sharing risks, residents can feel more supported and in control of what is happening in their local area—something they do not feel at the moment.

[Manuela Perteghella (Stratford-on-Avon) (LD)]

On that point, does my hon. and gallant Friend agree that it is disappointing that the Government closed the community ownership fund?

[Jamie Stone]

That is a wise point, and in calling me “gallant”, my hon. Friend refers to my service in the Territorial Army, but that is a different matter from the one before us today.

At the heart of the debate, surely, has been the need for private sector businesses to take responsibility for the public duty that historically these corporations held. There could be an awful lot more done on that front. Let us see what we can encourage them to do. Simply upping and leaving rural communities because they place more value on footfall found in urban centres is not acceptable. We have to say that the smaller communities are worth it, and encourage these businesses to be there just as much as they might head off to Glasgow, Edinburgh or Aberdeen in my own case, which is not satisfactory.

To conclude, if the private sector collaborated with the Government, and looked at ways to support the high street, real and proper progress could be made in keeping physical stores, bank branches and vital town centre businesses thriving and open in our rural communities. That is a great prize that would mean an enormous amount to our electorates in whatever part of the United Kingdom.

[Gill Furniss (in the Chair)]

Order. I remind Members that they should bob if they wish to be called in the debate. I also remind them that interventions are meant to be very brief if we are to allow everyone to speak in this big debate.

--- Later in debate ---

[Jamie Stone]

Briefly, I want to say three thank yous. The first is to Susie Babington, who researched my contribution this morning; I am very grateful. We rely on our excellent members of staff.

I thank all Members for their excellent contributions; I am very grateful indeed. The concept of having a pint of beer while having my blood pressure checked is an interesting and novel one.

Finally, I thank the Minister for what he said about the Wick hub. It is desperately important to me and means a great deal to my constituents. We Scots are reckoned to be a wee bit tight with our money, but if His Majesty’s Government choose to send the Chancellor or the Secretary of State for Scotland up to open the Wick hub, I might even dip into my pocket and buy a large glass of Old Pulteney in Wick’s excellent Mackays hotel.

Question put and agreed to.

Resolved,

That this House has considered the closure of high street services in rural areas.