Chris Gibb Report: Improvements to Southern Railway

Nusrat Ghani Excerpts

Tuesday 4th July 2017 Commons Chamber

[Chris Grayling]

My hon. Friend is absolutely right. This is a shocking state of affairs. The reality is that there are some thoroughly good people working on our railways—people who do not agree with the current action and who just want to do the right job for their passengers. However, their leadership is now leading them up a path that they do not want to go up, and that is not in the interests of the staff or the passengers.

[Ms Nusrat Ghani (Wealden) (Con)]

Following on from that point, did my right hon. Friend hear the statement on Russia Today television from Mr Hedley, an activist in the RMT? He said:

“It’s very clear in our rule book, we’re in an antagonistic relationship with the managers and with the bosses. We want to overthrow capitalism and create a socialist form of society.”

How does that help our passengers?

[Chris Grayling]

My hon. Friend is absolutely right. The trouble is that this is all about politics rather than about the interests of the railways or of passengers getting on with their daily lives. It is a tragedy.

--- Later in debate ---

[Ms Nusrat Ghani (Wealden) (Con)]

This morning I attended a meeting with representatives of the National Union of Rail, Maritime and Transport Workers. It was a futile and frustrating meeting, in which the unions argued that it was proportionate and appropriate to strike because 2.75% of trains on Southern operate without an on-board supervisor. The fact that 97.25% of trains operate with one did not seem to sway them, which will mean untold damage to my constituents once again. In Wealden the service provided by Southern has been unsatisfactory for a long time, and we have raised that time and time again. While its performance has gradually improved over the past year, the behaviour of the unions has deteriorated, and the current industrial dispute is entirely irresponsible and cynical.

I welcomed the Gibb report, and met Chris Gibb last year to discuss the situation and, principally, Southern’s poor management and poor communication. The report does not pull any punches in respect of either GTR’s management or the Department for Transport, but the most damning indictment, by a long chalk, is Gibb’s assessment of the unions. The report plainly states that the primary cause of disruption to passengers has been industrial action by the unions, compounded by incredibly high levels of sick leave among drivers. The report describes the unions’ motives as “debatable” and their actions as “undermining the system”. Having said that, I should add that GTR and Southern are not totally devoid of responsibility. The union’s behaviour does not excuse the previously existing and ongoing infrastructural problems, which are within the control of a franchise whose financial penalties for failings are too lenient.

In any event, my constituents still have to put up with delays, timetable changes, short-form trains, extended engineering works, overcrowding, unsatisfactory compensation processes, nonsensical bus replacements, poor communication, and potential ticket office closures.

GTR’s handling of the dispute does not cover it in glory. Unfortunately, the Uckfield line is known as the misery line in my constituency. The Govia “transforming rail” consultation is certainly a step in the right direction, and I am pleased that passengers will have an opportunity to comment in detail on timetabling arrangements and proposed reforms, but that simply is not enough. GTR must be made to appreciate the seriousness of the inconvenience and frustration that are being caused on a daily basis.

Let me draw the Minister’s attention to appendix 5 of the report, which concerns the modernisation of the Uckfield line. I have already raised the issue with the Minister, and, as he knows, I support Chris Gibb’s recommendation for the electrification of the line and a depot in Crowborough. The Uckfield line connects the towns of Uckfield and Crowborough to London, and is one of the very few routes in the south-east that have not been electrified. It is hard to believe that a major railway line in a highly developed “global” country still relies on diesel trains, which are outdated and increasingly difficult to keep on track. When they break down they are hard to fix, and it is difficult to find new rolling stock. Even in the sweetest spot, when the Southern service is running a full timetable, with a full number of cars and a full quota of staff who have turned up for work, the service is still woefully inadequate.

The Gibb report states that the current fleet is “inefficient”, and that the sustained use of diesel is not viable. It points out that electrification of the Uckfield line would significantly increase passenger capacity and improve performance and timetabling, and would result in more efficient crewing and less pollution. Above all, it would provide a seven-day service in my constituency. An annual season ticket from Crowborough to London costs thousands of pounds. If my constituents are paying 21st-century prices for their rail tickets, they are entitled to receive a 21st-century rail service in return, and that means electrification.

We forget what the present situation means for people’s day-to-day lives. My constituent Christopher, who lives in Uckfield, says:

“The loss of peak trains will make it even harder than usual for me to keep my commitments to work and family, including being able to reliably collect my two 6 and 8 year old boys from school or after school club.”

Electrification and a depot at Crowborough would provide much-needed resilience on the line. No doubt the Minister has read the conclusion of that particular section of the report, which recommends electrification and has a solid financial case behind it. I look forward to having continued conversations with the Minister to try and secure that.

Wealden is in desperate need of a reliable modern train service that offers value for money. My constituents would like to know when the Uckfield line will no longer be known as the misery line, which will come about only once the strikes are called off. I look forward to working with the Minister to ensure not only electrification but a depot in my constituency of Wealden.

--- Later in debate ---

[Stephen Lloyd]

I certainly did! I welcome the hon. Lady’s intervention and I thank her for reminding me that I was furious about Southern rail at the time. I thought it was absolute rubbish, and I said so frequently. I appreciate her allowing me to remind everyone about that. And it is good to be back; thank you.

Let me go back to the question of who is actually leading for Southern rail in the dispute, and to the Gibb report. Gibb says that the Secretary of State is

“already determining the strategic direction of this dispute”.

As I said earlier, I am not sponsored by the RMT. Members on both sides of the House know that the Government are behind this dispute because they want to bring in DOO. That is as plain as the nose on your face. Yes, at the minute, there is a second member of staff on 97% of the trains, as another Member said, but that was not the intention at the beginning. The intention was to break the RMT and to bring in DOO. My priority is the customer—the rail passengers of Eastbourne who have suffered so much. This is frustrating because the Government went into this ready to have a war. They were ready to have a battle and to beat the RMT, but they have ended up with a complete stalemate in which the two sides have dug in and the passengers, people and communities of Eastbourne and the south-east are suffering.

[Ms Ghani]

rose—

[Stephen Lloyd]

I will not give way. I am about to finish.

This is ridiculous, and it is about time that the Government and the Secretary of State showed some leadership. The Under-Secretary of State for Transport, the hon. Member for Blackpool North and Cleveleys (Paul Maynard), is in his place, so I shall ask him two questions before I finish. First, will the Government confirm or deny that the Department for Transport has never interfered with or blocked the resolution of the Southern rail dispute? I am asking the Minister that specific question in the Chamber because he has the full responsibility to answer it truthfully, and I will ask it again. Will he confirm or deny that the DFT has never interfered with or blocked the resolution of the Southern rail dispute?

My second question relates to something that a couple of other colleagues have already said, but it is crucial. If the Government are serious about ending this dispute, to the benefit of the entire south-east as well as those in my constituency, why will they not host negotiations with both the unions? We know that they have had opportunities to do that, but they have not done so. They are trying to divide and rule. I say this: Minister, pick up the phone tomorrow and say to Mr Whelan at ASLEF, to Mr Cash at the RMT and to GTR, “I want you to meet me tomorrow in my office in Whitehall. I want all the unions and all the sides together with no preconditions.” I am absolutely certain that if the Government had the guts, and the honesty, to do that, we would resolve the issue within a week. Minister, I wait to hear your answer.

[Jeremy Quin (Horsham) (Con)]

The point of agreement between me and the hon. Member for Eastbourne (Stephen Lloyd) is that the service has caused heartache, distress and job losses for thousands. The report was commissioned to try to find ways to improve the resilience of the service, and I welcome it. I think everyone acknowledges the author, Chris Gibb, to be a serious, experienced individual, and he has produced a report that is thoughtful, helpful and comprehensive. The clear message that emerges from his report is that the primary cause of the appalling service that passengers received last year was the result of members of the workforce

“taking strike action…declining to work overtime and…undermining the system integrity”.

He concluded that

“if the train crew were to work in the normal manner…the output of the system, a safe and reliable rail service for passengers, would be delivered in an acceptable manner”.

The validity of Mr Gibb’s words has been reinforced by the 23 percentage point improvement in performance achieved by Southern over the past few months, when there have been no strikes. GTR has shown that with the support of its workforce it can deliver, as Mr Gibb says, an acceptable level of service for customers.

Like everyone in this House, I am horrified that we are again seeing a return to industrial action. The Opposition were keen to lambast the Government on public sector pay restraint last week, but I am acutely aware of how many public sector workers use these trains. ASLEF, on the behalf of train drivers, rejected a pay offer worth nearly 24% over four years. Passengers will draw their own conclusions. [Interruption.] Is the hon. Member for Middlesbrough (Andy McDonald) trying to intervene? If he would like to get in, I would love to hear whether he thinks that that is a bad thing that is being put to members. I have offered the hon. Gentleman the opportunity to come in and say that the 24% rise is adequate, but he has declined to do so. I understand, so I will return to my speech.

Passengers do not believe that the DCO trains that have operated on our network for the past 30 years are unsafe. They do not believe that passenger trains operated in Germany, Austria or Canada using DCO are unsafe. Passengers do not want much; they simply want the drivers and the on-board supervisors to do their job, so that they can get into work to do theirs. In the helpful statistics provided by the RMT in a meeting this morning, as referred to by my hon. Friends, it was confirmed that 97.25% of the 70% of Southern trains that used to operate with a second person on board continue to do so. Those trains have a second person who is not preoccupied with opening and closing doors; they are there to help passengers. That is a high proportion, reflecting the additional numbers of OBSs that have been recruited. It is not as high as I would like, nor is it as high as GTR intends it to be—GTR is aiming for 100%—but all train users would rather see the 2.75% of those trains continue to run for the benefit of passengers. If they did not run, the negative impact to the service as a whole would be far more than the 3% diminution in service. It would lead to many thousands of passengers being wholly unnecessarily delayed.

[Ms Ghani]

After this morning’s meeting, I just want to clarify whether the unions are striking because 2.75% of trains are running without on-board supervisors. That will have an impact on thousands of paying passengers.

[Jeremy Quin]

I thank my hon. Friend. She really has to ask the unions why they are still on strike. My understanding is that it is because of the 2.75% of the 70% of trains that traditionally had a second person on board. I am convinced that her constituents and my constituents would rather that those trains continue to run. I look forward to 100% coverage, but the 97.25% figure and the recruitment shows that GTR is serious about ensuring that there is a second professional on board. Passengers have had enough. It is high time that the unions ended their action.

As the Secretary of State made clear, however, it would belittle the report to suggest that it focuses only on industrial action. It is far broader and more useful than that. What runs through the report is the difficulty of operating trains on a hugely well used and complex service. As the report states, Southern is

“simultaneously running at absolute capacity at peak times, and undergoing a period of dramatic… change”.

The introduction of class 700s, new depots at Three Bridges and Hornsey, a doubling of Thameslink peak-hour trains to 24 through central London, and major infrastructure enhancements at London Bridge are all good improvements for passengers. They are vital to maintain a railway that has seen a massive increase in passenger numbers. As the report makes clear, Southern has been under strain with

“unreliable infrastructure, a timetable that is very tight and with overcrowded peak services”.

In some ways, the railways are a victim of success. In the days of British Rail, which the Opposition still seem to recall so fondly, the network was declining and, as Gibb points out, was relatively lightly used. In the 20 years since privatisation, passenger numbers have grown such that, on Southern’s routes, more passengers are now travelling than at any time in the past 90 years. The emphasis that Gibb places on collaborative working is welcome, as are the practical steps that he recommends to ensure that that takes place, many of which have already been implemented. I am pleased that on receipt of the report back in January the Government immediately committed £300 million to meet the basic infrastructure requirements that were set out. It is good to hear the Department’s strong commitment to ensuring that the region secures the investment it requires.

The report also has lessons for the operator, and Gibb makes clear the complexity of the Southern operator’s task. There are few, and I am certainly not among them, who view the scale of the franchise as optimal. However, for those who believe that firing the operator would be a simple gain, Gibb argues persuasively that such an approach is naive. Twice operators have been replaced by Government emergency provision, as the shadow Minister said, and the report implies that this comes at greater cost. In both cases, the routes were running at steady state; Southern is going through a period of substantial change. The implication of the report is that firing the operator would be, at best, risky, and at worst could lead to chaotic failure.

However, it appears to me that the operator, in bidding for the franchise, was too optimistic about what it might be able to achieve by crewing via diagramming software. The system can be highly efficient when it works well, and in theory it should work brilliantly, but that requires perfect operating conditions, which are not what Network Rail delivers. I am therefore delighted by the Secretary of State’s commitment to the additional drivers who are being trained and coming online, and I am pleased that there are now more on-board staff than at the start of this process. They will increase resilience and reduce dependence on overtime. He is determined to ensure that we have a modern, resilient railway that delivers for its passengers. I congratulate him on commissioning this report, and I thank Mr Gibb for his work.

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[Lloyd Russell-Moyle (Brighton, Kemptown) (Lab/Co-op)]

It is a pleasure to be called by you for the first time, Madam Deputy Speaker.

The reality is that this franchise has been a bad franchise for a significant time: it has not worked. I find the finger-pointing at the unions slightly hypocritical, given that Peter Wilkinson, a senior official at the Department for Transport, said only last year:

“Over the next three years we’re going to be having punch ups and we will see industrial action and I want your support...we have got to break them.”

He said that employees had borrowed money for cars on their credit cards and could not afford to go on strike, and he went on and on. If that is not a political motivation to aggravate this strike, I do not know what is—it is a clear ratcheting up of the dispute. Of course, there is always blame on all sides, but the Government and the Department for Transport are in a position of responsibility.

[Ms Ghani]

We all want a resolution because we want to ensure our constituents can take the journeys they have paid for. The hon. Gentleman has talked about how much friction there is. I will read a quote from Mr Hedley, the RMT union assistant general secretary. He said on LBC:

“I think all the Tories are an absolute disgrace. They should be taken out and shot to be quite frank with you.”

Is that the new, gentler kind of politics that the Opposition agree with and believe will bring a resolution to this problem?

[Lloyd Russell-Moyle]

It does not help when the Government have not been getting the unions around the table in the same room without preconditions. That is how we de-escalate things. People in positions of responsibility, such as the Minister, need to come forward and de-escalate it, and not just point fingers and quote from the radio but actually show leadership.

The reality is that this dispute is not about money. We have heard a lot from the Conservatives about trying to shove cash into the mouths of drivers. This dispute is about safety and accessibility. The unions have put a clear proposal on the table. They have offered to come to a deal that will ensure that disabled and vulnerable people can turn up to the train station without having to give notice, and that there will be safe conditions on the trains. The unions would then withdraw their action. That offer has been disregarded by GTR and its puppet masters in the Government. I call them puppet masters because this is a rigged contract that allows GTR to continue to get the cash incentive to run a service that it fails to run—it does not lose a penny when ticket sales are not made. It does not have to bear the risk. The problem is the contract.

The Government clearly need to bring the contract in-house. Gibb says that that would be disruptive but, as the hon. Member for Brighton, Pavilion (Caroline Lucas) said, that is because the Government wound down the direct operator and have left themselves with their pants down. They are unable to run a service and they are unable to hold the contractors to account.

Oral Answers to Questions

Nusrat Ghani Excerpts

Thursday 23rd February 2017 Commons Chamber

[Mr Hayes]

It is important that we work with the Germans on this. The tests were done in Germany, and they have much of the evidence that we need to proceed with all that we are doing to force Volkswagen to do the right thing. It is also important that we work with and support the private prosecution that is being brought by consumers. I am doing both, and I will bring the results of all that work back to the House in due course. The hon. Gentleman can be sure that I am absolutely determined to defend the interests of people against this soulless corporate behaviour.

[Nusrat Ghani (Wealden) (Con)]

The A27 Reference Group has long campaigned for investment, and my constituency of Wealden—and especially my town of Hailsham—are in desperate need of modern roads. Will the Minister agree to meet me and representatives of the A27 Reference Group to discuss how we can secure extra funding for the A27?

[Mr Hayes]

I can hardly wait. Coffee, tea, supper—whatever my hon. Friend wishes. I will be happy to meet her and her friends to consider these matters.

Rail Infrastructure (Train Operating Companies)

Nusrat Ghani Excerpts

Tuesday 6th December 2016 Commons Chamber

[Chris Grayling]

As the right hon. Gentleman will be aware from the autumn statement, the Oxford-Cambridge corridor is a much broader project than just a railway line. It is seen as a key development corridor by the Treasury and the National Infrastructure Commission. We also need to look at the construction of improved road links between the two, so it is much more complicated than simply saying, “It’s a railway line.” However, we need to build a model that secures developer contributions on the route. It is good for our rail sector to have a bit of contestability. The assumption that Network Rail should always do everything does not give us any benchmarks to judge whether someone else can do it better. I want to use this as an opportunity, in a way that does not affect the rest of the network, to test the way that we are doing things, and to see whether we can do them quicker and better.

[Nusrat Ghani (Wealden) (Con)]

Passengers in my constituency just want a better service—one that matches the train timetable—and this is something that I have raised with the Secretary of State on a number of occasions. I agree that both track and train teams need to work together to focus on delivering a better service, especially on the Upfield line. What improvements will my constituents see with this new initiative?

[Chris Grayling]

One thing I asked Chris Gibb to do around the Southern route was to start to create the kind of partnership that I have described today. My early experience on this route—and the early experience of the Under-Secretary of State for Transport, my hon. Friend the Member for Blackpool North and Cleveleys (Paul Maynard)—was that Network Rail and the train operator were not working closely together and not addressing problems together. Sadly, the real challenge in the constituency of my hon. Friend the Member for Wealden (Nusrat Ghani) is the ongoing industrial action, which is utterly pointless. No one is losing their job, and no one is losing any money; this is all about adopting new technologies and ways of working that are already custom and practice on the same routes. The action is a tragedy, and it is unacceptable. I again call on the unions to go back to work.

Southern Rail

Nusrat Ghani Excerpts

Monday 5th December 2016 Commons Chamber

[Paul Maynard]

I always recognise the importance of Southampton Airport Parkway in the overall network, both for South West Trains and on the Southern network too. I am always happy to meet individual colleagues with particular concerns, and I will be more than happy to discuss Southampton airport’s needs with my hon. Friend further.

[Nusrat Ghani (Wealden) (Con)]

I have the misfortune of having the misery line run through my constituency of Wealden. I welcome the Government’s move to one-month compensation. It is now time for the unions to show similar boldness and call off the strikes. However, the timetable is not worth the paper it is written on. What more can the Minister do to get GTR management to get a grip and start running a service that does not require compensation from the Government because it is so appalling?

[Paul Maynard]

I am grateful for my hon. Friend’s involvement over recent weeks; she has been a staunch advocate for the people of Uckfield, who indeed suffer from an inadequate railway line. The most important thing at this stage is for the unions to call off their industrial action and for both GTR and Network Rail to be allowed to focus on what really matters: ensuring that we have a reliable, timely and punctual railway network.

Govia Thameslink Rail Service

Nusrat Ghani Excerpts

Monday 12th September 2016 Commons Chamber

[Nusrat Ghani (Wealden) (Con)]

I thank my hon. Friend for bringing the issue to the Floor of the House. Does he agree that even though passengers are being failed by GTR and Southern, going back to the status quo is no longer acceptable? When the service is running at full capacity, my constituents on the Uckfield line have to suffer the so-called the misery line, so even the status quo is not good enough.

[Henry Smith]

I am grateful to my hon. Friend. She has been a firm campaigner on behalf of her constituents and others—[Interruption.] A doughty campaigner, as my hon. Friend the Member for East Worthing and Shoreham (Tim Loughton) says from a sedentary position. My hon. Friend the Member for Wealden (Nusrat Ghani) has been a doughty campaigner on behalf of people across East Sussex and West Sussex too.

I was pleased to see the new rail Minister provide a written statement on GTR when Parliament reconvened earlier this month, and I hope that he will continue to update colleagues in writing and, of course, in person.

As part of the £20 million improvement fund, additional staff will be hired at all stations, including East Croydon and Gatwick Airport, which is in my constituency. I understand that £1 million will be spent on testing platform and dispatch staff infrastructure at these stations. Will the Minister please provide an update on a timetable for staff hire and equipment testing at Gatwick Airport station? I hope that these improvements will reduce the need for my constituents, with continuing exasperation, to use the Delay Repay system.

On compensation for passengers, as I mentioned in response to my hon. Friend the Member for East Worthing and Shoreham, let me be clear: compensation is not a solution in itself, but improving the compensation procedure and making the process simpler for passengers are important in the short term.

I very much welcome the letter, which has been placed in the Library of the House, from the rail Minister to the Chair of the Transport Committee, the hon. Member for Liverpool, Riverside (Mrs Ellman), dated 6 September 2016. The Minister wrote that

“rail customers should not be denied any consumer rights or protections even for a temporary period while the rail industry works to put in place more consistent compensation arrangements between train operators.”

The previous rail Minister, my hon. Friend the Member for Devizes (Claire Perry), stated in June that the Government

“are committed to improving compensation arrangements for passengers. . . We expect to make an announcement on this in the next few months.”

This followed a previous announcement in the 2015 autumn spending review that passengers would soon have access to compensation when trains are more than 15 minutes late. My constituents have described to me their frustration when they experience a delayed train and often miss out on compensation because their service is delayed, for example, by marginally less than the current 30-minute threshold. When can we expect further details from the Minister about the enhanced compensation measures?

Last week saw the all too familiar sight of Southern railway staff handing out leaflets to passengers, advising of the details of the latest RMT union strikes. Now, I have been clear that I have no hesitation in criticising GTR when necessary, and, as a regular commuter on the network, I doubt there will be a single Member here tonight who disagrees with me when I say that it is extremely necessary on far too many occasions to hold the company to account. However, we cannot allow the RMT union to escape blame either. Yes, we criticise GTR when its service does not run on time, but we must also question why the RMT union, having seen the issues affecting our constituents in getting to work, see this as an opportunity for industrial action and the creation of further misery and difficulty.

Govia Thameslink Rail Service

Nusrat Ghani Excerpts

Wednesday 13th July 2016 Westminster Hall

[Tim Loughton]

I fear that that is right. Again, we were promised that everything would be so much better because of the investment in rolling stock—that it is all coming in and it is all going to be fine.

Finally, there is the issue of compensation. We are constantly told by GTR, “We have this compensation scheme, which is not easy to administer,” but the amount of compensation that people are getting back for the huge amount of aggro that they face is paltry. Frankly, my constituents are not primarily interested in compensation. They just want a reliable service with a better than evens chance of them being able to turn up at the station and get on a train at about the time they want to catch it, to arrive at their destination within about five minutes or so of the published times, and go about their work or education as normal. That is what they want.

Given the extended, prolonged, intense aggravation there has been, season-ticket holders in particular should get serious discounts. When they renew their season tickets, whether or not they have put in for individual compensation, they should get a serious discount and a very large apology to go with it.

[Nusrat Ghani (Wealden) (Con)]

On compensation, I had an email from a constituent who is losing earnings day in, day out. They noted

“I was unable to travel…due to no trains running between Polegate and Haywards Heath. I was compensated £19 for my daily loss of earnings of £350.”

My hon. Friend also mentioned the situation being dangerous, and I point out that this is not only about people’s jobs being on the line. A constituent of mine said to me that they are so late picking up their child from nursery that they are worried because:

“It is standard procedure that most nurseries contact social services when parents are late.”

The situation is damaging people’s lives.

[Tim Loughton]

That is just another example of the extraordinary strength of the impact on our constituents.

In summing up, I really think, with the greatest respect—and I understand that the situation is complex and challenging—that enough is enough. The Minister has got to get a grip on this. If this has not been sorted by the beginning of September, after the impact of the emergency timetable—and we have had no clear indication of when it will be sorted—GTR should lose its franchise by the end of the year. There have been enough warnings and pathetic excuses about one thing or another going wrong—goodness knows what it will be by the time we get to September—and this has gone on for far too long.

I hope that in response to this debate, the Minister can give a clear indication of what it will take for the company to lose its franchise, if it does not get its act together. At the very least, our constituents deserve a proper and honest answer from her about how she will achieve this and when. We are fed up on behalf of our constituents, who have to take this flak day in, day out. It is not fair, it is not right, and she needs to do something about it—and tell us what—now.

Aircraft Noise

Nusrat Ghani Excerpts

Wednesday 20th April 2016 Westminster Hall

[Nusrat Ghani (Wealden) (Con)]

I congratulate my hon. Friend and neighbour the Member for Tonbridge and Malling (Tom Tugendhat) on securing this debate. It is unfortunate that we are here again discussing an issue that is important to our constituents.

Aircraft noise is incredibly damaging, disturbing and stressful for various communities in the northern part of my constituency. Constituents regularly email me, and this week I had an email that is like many others:

“We have been woken on many nights in the early hours at 1.30 or 2.30 am, as well as suffering the usual stream of planes from before 6 am”.

It continues throughout.

“As a result, despite sleeping with ear plugs, neither of us is now a good sleeper and this has definitely affected our health.”

Constituents in Groombridge wrote in to describe how they

“absolutely dread being at home. We cannot sleep. We live constantly stressed and strained lives. It is so bad, we are seriously considering giving up jobs, schools and closeness to family to move away.”

This can no longer be dismissed as a minor issue. It is a very serious issue that needs to be taken seriously by airports and air traffic authorities.

Over the past few months, I have been grateful for the opportunity to contribute to Gatwick’s review of westerly arrivals. Last year, I held a packed community meeting where constituents were able to vent their frustration about noise pollution to the authors of the review. Earlier this month, I was pleased to join colleagues in welcoming Gatwick’s plan to act on the review’s recommendations and 23 proposals. Those must be implemented quickly, and I and neighbouring MPs will do all that we can to make sure that the process is sped up as fast as possible. I hope the Minister will offer support and assistance so that we can turn the recommendations into reality.

One thing to note is that the whole review and the changes that we expect to result from it will have been a massive waste of time if Gatwick is allowed to expand with a second runway. We will go from 270,000 flights a year to 560,000, with an increase from 325 to around 850 flights a day over Wealden, which means more noise. The areas of outstanding natural beauty that we are all proud of will be even more compromised. The value of our houses will plummet, and, more importantly, the quality of our lives will be further disrupted by noise pollution.

Despite such effects, Gatwick has not committed to any mitigation measures or compensation for Wealden residents in the event of expansion. The compensation package on offer extends only to areas immediately surrounding the airport. Wealden residents, as well as the 20 Wealden schools that would be overflown, will suffer far greater disruption without receiving a single penny in return. Will the Minister outline what operational mitigation measures have been proposed by Gatwick airport to reduce the effect of aviation noise in the event of expansion, and how does that compare with the measures proposed by Heathrow?

The proposed changes to arrival routes at Gatwick are very welcome and we will do all we can to make them a reality as quickly as possible. At the same time, we must not lose sight of the bigger picture and the appalling consequences that expansion at Gatwick would have for our constituents because of aircraft noise.

Govia Thameslink and Network Rail

Nusrat Ghani Excerpts

Wednesday 16th March 2016 Westminster Hall

[Nusrat Ghani (Wealden) (Con)]

I congratulate my hon. Friend the Member for Horsham (Jeremy Quin) on securing the debate, and agree about being rather tired of seeing each other’s faces in these circumstances—so sorry.

Despite all the recent talk and excuses, my constituents across Wealden, who commute on the misery line previously known as the Uckfield line, still have to put up with delays, timetable changes, short-formed trains, extended engineering works, overcrowding, unsatisfactory compensation processes, nonsensical bus replacements, poor communication and—the latest nail in the coffin—potential ticket office closures. I want to take this opportunity to ask my right hon. and hon. Friends to join me in writing to the Transport Committee. I first wrote to the Committee in July asking for an inquiry into the performance of Southern. I wrote again six months later, in January, asking it to consider an inquiry again, because of the constant and continued failure of the service. We need proper answers and accountability. I do not believe that GTR and Network Rail understand the impact of the disruption on individual passengers—but also on their families, jobs, and the rural economy in places such as Wealden.

[Chris Philp (Croydon South) (Con)]

I completely agree with my hon. Friend and will certainly sign her letter. The service is shocking. Does she agree that if it does not improve within a reasonable time, we should look at the franchise itself?

[Nusrat Ghani]

I wholeheartedly agree. I want to describe the events on the network in an average week, which Southern itself later admitted in an email was “particularly disruptive for passengers”—for which I read “failing to deliver a service”. Southern cited

“a series of incidents affecting the service each day.”

For that, I read “complete and utter management failure”. We had signalling failures at Norwood, Bognor and London Bridge, a power supply failure at Littlehaven, a major signalling failure at Purley, a train at Coulsdon with door problems, a Horsham-bound service with power issues, a broken-down train at Clapham Junction and, once again, crew shortages. All of that has a knock-on effect on the Uckfield line. Southern has failed on its own baseline public performance measure. I would like to know how the management is being held to account and what the penalties are.

Last year, Southern decided to publish a fantasy timetable—a bit like a fantasy football team, I believe, because it had no bearing on the experiences of the passengers on the line. On 5 January, a rail replacement bus service missed a connection at Crowborough and the train that London commuters had to get instead terminated at Oxted. There were so many passengers waiting that people struggled to disembark from the terminated train because there was literally no room on the platform. Figures from the Office of Rail Regulation just last week showed that the number of stops skipped by Govia has increased to 6,732 and that as many as 200 people are regularly turfed out at Crowborough so that the train going up to London can be on time.

The situation is not just dire; it is unsafe. My constituent Alistair, from Crowborough, wrote last week that

“if a serious incident took place, it would be physically impossible to move to a neighbouring carriage, such is the level of overcrowding in Standard Class.”

We all get regular correspondence on the issue, and the local radio station for Uckfield has a more or less regular slot on constituents’ frustrations with travelling on the Uckfield line. I had to share with my constituents, after a recent summit meeting with GTR executives, the appalling news that the horizon for improvements was to be pushed back again by six months, to 18 months. Wealden would like to know when this journey from hell will end, and I hope that hon. and right hon. Members will join me in calling on the Transport Committee to enter the fray.

[Mr Philip Hollobone (in the Chair)]

Last, but certainly not least, I call Huw Merriman.

Airports Commission: Final Report

Nusrat Ghani Excerpts

Thursday 26th November 2015 Commons Chamber

[James Berry (Kingston and Surbiton) (Con)]

Thank you for calling me to speak in this debate, Mr Deputy Speaker, as it is a very important one to my constituents. I thank my neighbour and hon. Friend the Member for Twickenham (Dr Mathias) for speaking so passionately on this subject. She has done so for many years, and today has been no exception.

I need no persuasion that we need another airport in the south-east, that we need one soon and that we need to get on and make the decision. I am afraid that I am entirely unconvinced by the hypothesis—it has not been presented in this House today—that Britain will not lose out if we do not build a new runway soon, because we will. The question for me, then, is simply where—not whether—we are going to build the new runway.

This is plainly a difficult political question, so the Government were right to seek an independent report on it. There is no requirement, however, for the Government slavishly to follow the conclusions of that report. I know that they will consider it very carefully. We are elected politicians: we do not outsource things to so-called experts; we consider the evidence and we make decisions in the interests of the country and our constituents.

I want to pick up on three things in the Davies report, and these are essentially the three brakes that Davies put on expansion at Heathrow, all of which significantly undermine the case for adding a third runway there. The first is the ban on night flights. Noise pollution from Heathrow already disturbs more people in west London than any comparable airport in Europe. To get around that problem, Davies has suggested a partial ban on night flights.

Leaving aside the scepticism of local people that any such rule would be honoured in the breach, this makes little sense if the idea of a new runway is to allow us to increase airport capacity and allow flights from more destinations. Banning night flights would reduce the number of connections with places such as Hong Kong, Singapore and China, as well as deter some low-cost carriers.

Davies’s second predicate on expansion at Heathrow is the meeting of air-quality targets, which he said must be met before any aeroplanes are allowed to take off from the third runway. Air pollution already kills an estimated 10,000 Londoners every year, so it is right that reducing air pollution should be one of the caveats on allowing additional flights from Heathrow. This is a caveat, however, that cannot possibly be met any time soon. It is certainly not a caveat that can be met in the next few years, even on the basis that Heathrow stands still and there is no expansion, so how can it possibly be met if we add a third runway? I cannot see how a third runway, with more flights and more pollution, would do anything to reduce the current levels at Heathrow. By contrast, Gatwick has never breached EU or UK annual air-quality limits. We have heard of political decisions that would have led to “bridges to nowhere” and “roads to nowhere” in Alaska. What we do not want is a runway to nowhere at Heathrow, because that would not solve the urgent need for additional airport capacity.

The third predicate is that Parliament should legislate against a fourth runway at Heathrow. I have to say that, for my constituents, the fact that Davies says that we must legislate against the runway being built rather underscores the risk that that is what would happen if we did not. Besides, legislation would give no comfort to my constituents, because it would merely mean that the issue of the fourth runway would have to be debated in the House before the runway was ever built.

My constituents are already quite badly affected by noise from Heathrow, although they are not even under one of the flightpaths. What I am concerned about—particularly on behalf of my constituents in New Malden —is that one of the flightpaths from a new third runway would go directly over their houses, as is clear from the plan.

[Nusrat Ghani (Wealden) (Con)]

The effect of noise disruption has been raised regularly by Members who represent constituencies near Heathrow as an argument against the third runway. May I put on record the disruption experienced by my own constituents, who are hugely affected by flights to and from Gatwick? Hundreds of them came to a public meeting that was held recently to discuss this very issue. There may be fewer flights, but there is less ambient noise, so the effect of the flights is magnified.

[James Berry]

I thank my hon. Friend for that information. I am sure that when my hon. Friend is up in London, she will welcome the fact that the third runway will not go ahead—for, like other Members who are present, I feel that the legal challenges are so great that even if Parliament approves the runway, it will not go ahead.

I do not forget for one moment that a number of my constituents work at Heathrow airport, but the fact is that if a third runway is not built at Heathrow, the airport will not close down. It will not go away. It will still be one of the busiest airports in the world, and it will still be a big provider of jobs for people in London and people in my constituency.

People agree that we need more airport capacity. Nearly everyone agrees that we need to get on and make a decision. I do not demur from the proposition that choosing a major international airport hub is something that we need to get on with, but the solution is not a third runway at Heathrow.

Southern Railway (Performance)

Nusrat Ghani Excerpts

Wednesday 8th July 2015 Westminster Hall

[Nick Herbert]

I strongly agree with the right hon. Gentleman’s points, which were well made. I will come to compensation—as, I suspect, will other Members. The current compensation arrangements do not properly hold the companies to account, and they need to be sharpened up.

On punctuality, according to the Office of Rail and Road, in the first quarter of 2005, the year in which I was elected to the House, 2.6% of Southern trains were cancelled or significantly late. That is by the official measure, which does not include trains that are just a few minutes late—that is a point on its own: commuters expect absolute reliability and get it from other franchisees and in other countries. In contrast with the 2005 figure, 6.2% of Southern trains were cancelled or significantly late in the fourth quarter of 2014. Over that 10-year period, the number of Southern trains cancelled or significantly late increased by two and a half times. That is an unacceptable deterioration in performance and relates specifically to an important point: neither Southern nor Network Rail can wholly lay the problems at the door of the London Bridge improvements.

[Nusrat Ghani (Wealden) (Con)]

My right hon. Friend makes a valid point. My constituents have to put up with delays, timetable changes, short-form trains, extended engineering works and overcrowding far too regularly. Southern seems incapable of communicating effectively with its customers when those problems arise. Does he support my view that the Office of Rail and Road and the Transport Committee should hold inquiries into Southern’s performance and, in particular, into its management?

[Nick Herbert]

My hon. Friend has made her points effectively. She speaks up for a large number of constituents, hers and mine, who are absolutely fed up to the back teeth with Southern’s performance and want to see real action.

In 2010, the figure for trains arriving on time was 90.8%, but this year the average is only 82.8%, although that figure has improved to 86.5% in the second period of 2015-16. There may be some belated evidence of improvement in Southern’s performance. If that is true, it will be welcome, but it must be locked in and sustained.

--- Later in debate ---

[Tim Loughton (East Worthing and Shoreham) (Con)]

I congratulate my West Sussex neighbour, my right hon. Friend the Member for Arundel and South Downs (Nick Herbert), on securing the debate and on the robust way in which he introduced it. Other hon. Members have given the same reasons for complaint about the appalling service from Southern rail: poor timekeeping; cancellations; diversions; overcrowded trains; poor value for money; the rarity of refunds; the extraordinary coincidence that many delays seem to amount to 28 or 29 minutes, just below the 30-minute compensation threshold; and appalling communications when things go wrong. Problems are compounded for pedestrians as well. In my constituency and in Worthing West, delays while level crossing barriers have been down have meant pedestrians and motorists having to wait for 48 minutes out of every hour in some cases. Commuters on trains are therefore not the only people affected.

My constituents travel along the coastal strip—often having to change at Brighton—come into London and go to Gatwick airport. If that airport is to be expanded, when the issue is finally decided, having a reliable rail service will be an essential factor, but that is another argument for another day. The Southern rail problems go well beyond the ubiquitous, traditional excuse that always used to be trotted out of the signal box fire at Penge or the landslip at Balcombe.

I will not repeat everything that has already been said, but I will quote from two complaints that I have received from constituents in the past week. Last week a constituent left West Worthing at 10.32 am, heading for London Victoria. The indicator board stated that the destination was Haywards Heath, not London, but the train was cancelled due to electrical supply problems in the Purley area. She caught a later, stopping service to Brighton, but it arrived late, and the connecting fast service to London was announced as being delayed due to

“awaiting a member of train crew”.

Eventually she arrived at London Victoria some 23 minutes later than she had intended.

On the return journey, the 15.52 from Clapham Junction to Ore and Littlehampton was delayed because of the incoming journey, which had in turn been delayed by speed restrictions imposed because of the heat—that is the seasonal version of leaves on the line. Departure was at 16.12 and the service was 20 minutes late into Haywards Heath. A problem developed with the doors of the front portion of the train after splitting, so there was a further delay while the driver tried to reset the electronics. The late-running 17.03 Littlehampton and Eastbourne train arrived on the adjacent platform and detached, and my constituent says that

“we were advised to get off our train by our guard and board the Littlehampton part of the other train as that was going to leave first.

As we were boarding the train, platform staff were then telling us to reboard the train we had just got off because THAT one was going to depart first.

We then all reboarded the original train.”

Eventually, my constituent departed Haywards Heath at 17.11 and

“arrived at Preston Park where the driver announced that the Brighton signalman had decided to divert the train to Brighton and terminate it there, and passengers for coastal stations through to Littlehampton to alight at Preston Park and catch the following late running train (ie the one we had got on and got off again).

(How does diverting and then terminating a late service get counted in the ‘performance statistics’, or is it a canny way of not being counted at all?)”

I hope you are keeping up with “this farce”, Mr Turner, because then:

“Four carriages of passengers got off the train.

The indicator board and automated announcement at Preston Park then ‘advised’ us to ‘please stand clear of the platform as the next train will not be stopping at this station’,”

because that service was not scheduled to stop at Preston Park. Fortunately,

“it did, four carriages of people reboarding a train that they had already boarded once and then had to get off earlier in their journey”,

eventually arriving at West Worthing at 18.59,

“48 minutes later than scheduled.

Any apologies/communication etc. from Southern? Why bother asking—the poor guard knew as much as we did! Did Southern care or think about the passengers as we were being told to get off trains, get on others, only to then get off what became a diverted and terminating train, and reboard another, yet again. What about people with children, children in buggies, people with mobility problems, people with cases and large bags? Any thoughts about them from Southern”?

Of course not.

“My overall journey was delayed by more than one hour, and according to the delay repay leaflet I should be entitled to compensation ‘made in respect of the OVERALL delay to the planned UK rail journey’.

Will I actually get that?

I suspect not, because on previous occasions when similar delays have occurred on my daily outward and return journeys, Southern have only compensated me for a single journey delay of over 30 minutes…Over the last few months the 10.30 and 11.06 West Worthing-London services, on the Tuesdays that I have to catch them, have all regularly been cancelled”

or late.

My constituent also asked:

“I would also like to know why the real time train running app from Southern shows those cancelled services as ‘running on time’. Another example of totally inaccurate and misleading information that passengers have to endure from a company that doesn’t know how to provide clear, timely, accurate, consistent information from its staff, indicator boards or announcements.

Southern rail services are beyond a joke for those of us who have to use them regularly and I think my experience from yesterday is a graphic illustration.”

[Nusrat Ghani]

My hon. Friend raises a valid point about customer experiences, which do not seem to be heard about at the top table at Southern or Network Rail. Will he join me in urging the Minister to call on Network Rail and Southern to convene regular meetings with passengers so that they can share their real day-to-day experiences on the line?

[Tim Loughton]

I absolutely urge that. Communication is the heart of the problem. If there were real reasons for the delays, and those were communicated properly, there would be greater understanding, and surely also better ways of getting around the problems.

I will quote one final constituent who wrote to me a couple of days ago:

“I am writing to inform you that I believe that Southern Rail has lost its strategic direction and has lost the respect of both its customers and its staff. The Performance Plan published by Southern Rail clearly shows a continuing and substantial reduction in the quality of service over a three-year period and the management of changes at London Bridge further demonstrates a lack of planning and the mitigation of risk. Credibility has been further lost by the recent publication of changes to services to improve performance by reducing the level of service being provided.”

Poor communication, poor timekeeping, poor value for money and a worsening situation: things are not getting better, and given the rising demands on our rail service and the increasing population in the south of England in particular, they can only get worse. Frankly, the rise in passenger numbers that the rail companies always quote to us as some sign of satisfaction has come about because our constituents have no choice but to catch trains if they are heading northwards into London. The fact that they do not get proper compensation payments only adds insult to injury. This has gone on for far too long, and our constituents deserve better.

--- Later in debate ---

[Huw Merriman (Bexhill and Battle) (Con)]

Given that the debate is about punctuality and timekeeping, I shall come well within the four minutes; otherwise, I will hand out my own compensation forms, albeit that, using Southern’s own ratio, I shall pay out only at six minutes plus.

I am also a daily commuter on Southern—I have been for the last nine years, and I continue to be one as an MP. I use the Uckfield line, which is in the constituencies of my hon. Friends the Members for Wealden (Nusrat Ghani) and for Tonbridge and Malling (Tom Tugendhat). I am also a member of the Transport Committee, so I take very well the suggestion that the matter before us would be a good one for it to discuss.

Perhaps I have become immune to the overcrowding I have suffered for almost 10 years on my daily commute, but my experience is that, although things are difficult, they are not perhaps as appalling as others may have found on their lines. The Uckfield line has one track, and capacity is, indeed, an issue. Twitter messages come through when people are rightly frustrated. I missed my child’s last-day-at-school performance, because I was stuck in Oxted for two hours. These things happen, and they are frustrating, but, today, the 6.43 am train came in on time, and I dare say there were no tweets putting that message across. It is important that we also consider the views of the majority who do not get in touch with us.

Capacity is, indeed, an issue, and it concerns me hugely that, as more housing is built in my constituency, the Uckfield line and the coastal line will become even more overcrowded. Those lines are served by diesel engines, so it appears that little can be done—certainly on the coastal route—to introduce more carriages.

Southern Rail takes the view that all its revenue goes to the Government, and that anything it adds on has to come out of its bottom line, so it refuses to add anything. I would like further measures and incentives from Government, to make sure that Southern adds those carriages on. The overcrowding that my constituents in Bexhill suffer at rush hour is incredibly difficult. Equally, however, at other times during the day those two carriages are not really used at all; so, again, I take a reasonable view of the circumstances.

The conclusion of the London Bridge building work will be an amazing experience, and I hope that many of the issues will then become a distant memory. The fact that the rail companies and, indeed, Network Rail, have continued to operate in the station during the largest station engineering project in Europe is testament to their hard work. There have been issues; I was there on the day of the overcrowding that was mentioned. It was incredibly difficult and frustrating, although it is fair to say that some people were making a leap for it because, frustratingly, they could see empty trains moving out, rather than because trains were that crammed. I was in the cram and can testify to that.

London Bridge will be amazing, and it is important to be positive. While we chastise where we should, we also need to give encouragement and welcome the work.

[Nusrat Ghani]

My hon. Friend mentioned Uckfield in my constituency; locally, the line is called the “misery line”. He must have heard news of the Southern engineers strike that may be called next week, because they have been unable to negotiate through the union. My hon. Friend the Member for Tonbridge and Malling (Tom Tugendhat) and I wrote to the union and to Southern urging a cancellation of the strike. I hope that my hon. Friend the Member for Bexhill and Battle (Huw Merriman) will join me in trying to make sure that they resume the negotiations.

[Huw Merriman]

I happily do so. I note the reference to the “misery line”; perhaps I have become immune through being a daily commuter for 10 years, but I tend to look on the brighter side. Things are sometimes incredibly difficult and frustrating, but for the vast majority of the time they work well. It is important to encourage people to see things that way; otherwise, there is a danger that we will become doom and gloom merchants, and we cannot then encourage people to see better times ahead.

I have now gone over four minutes, for which I blame my hon. Friend the Member for Wealden. I just want to make three points. First, it would be good to have more rolling stock. Secondly, it would be good to have a facility for dealing with the add-ons such as exorbitant rises in parking fees and the charging that now happens for duplicate tickets when someone forgets their season ticket. That is outrageous, in my view, because commuters should not be used as a cash cow. Thirdly, there is the issue of compensation. Why do we still have pieces of paper to get us through? Why can we not tap in with a smartcard that tells us when the train should arrive and automatically compensates us when it does not?