First elected: 7th May 2015
Speeches made during Parliamentary debates are recorded in Hansard. For ease of browsing we have grouped debates into individual, departmental and legislative categories.
e-Petitions are administered by Parliament and allow members of the public to express support for a particular issue.
If an e-petition reaches 10,000 signatures the Government will issue a written response.
If an e-petition reaches 100,000 signatures the petition becomes eligible for a Parliamentary debate (usually Monday 4.30pm in Westminster Hall).
Limit the sale of fireworks to those running local council approved events only
Gov Responded - 18 Nov 2025 Debated on - 19 Jan 2026 View Justin Madders's petition debate contributionsBan the sale of fireworks to the general public to minimise the harm caused to vulnerable people and animals. Defenceless animals can die from the distress caused by fireworks.
I believe that permitting unregulated use of fireworks is an act of wide-scale cruelty to animals.
Reduce the maximum noise level for consumer fireworks from 120 to 90 decibels
Gov Responded - 7 Nov 2025 Debated on - 19 Jan 2026 View Justin Madders's petition debate contributionsWe think each year, individuals suffer because of loud fireworks. We believe horses, dogs, cats, livestock and wildlife can be terrified by noisy fireworks and many people find them intolerable.
These initiatives were driven by Justin Madders, and are more likely to reflect personal policy preferences.
MPs who are act as Ministers or Shadow Ministers are generally restricted from performing Commons initiatives other than Urgent Questions.
Justin Madders has not been granted any Urgent Questions
Justin Madders has not been granted any Adjournment Debates
The Bill failed to complete its passage through Parliament before the end of the session. This means the Bill will make no further progress. A Bill to make provision about the regulation of the purchase of freehold by leaseholders; to introduce a system for establishing the maximum charge for such freehold; to make provision about the award of legal costs in leasehold property tribunal cases; to establish a compensation scheme for cases where misleading particulars have led to certain leasehold agreements; and for connected purposes.
A Bill to require football clubs to provide tickets to matches at a discount for persons under a specified age; to require local authorities to consider the needs of match going supporters when approving kick off times; to require football clubs to set aside a proportion of transfer fees paid for the development of football facilities for local clubs and young people; and for connected purposes.
Police (Declaration) Bill 2024-26
Sponsor - Tonia Antoniazzi (Lab)
Fertility Treatment (Transparency) Bill 2022-23
Sponsor - Alex Davies-Jones (Lab)
Education (Guidance about Costs of School Uniforms) Act 2021
Sponsor - Mike Amesbury (Ind)
Football Regulation Bill 2017-19
Sponsor - Christian Matheson (Ind)
Trade Union (Access to Workplaces) Bill 2017-19
Sponsor - Faisal Rashid (Lab)
Freehold Properties (Management Charges and Shared Facilities) Bill 2017-19
Sponsor - Helen Goodman (Lab)
Workers' Rights (Maintenance of EU Standards) Bill 2016-17
Sponsor - Melanie Onn (Lab)
The government is considering whether these existing remedies offer appropriate legal protection for victims of caste discrimination.
The full list of Cabinet committees and their membership is available on Gov.uk (List of Cabinet Committees and their membership - GOV.UK).
The Future of Work Committee was chaired by the former Deputy Prime Minister, and Secretary of State for Housing, Communities and Local Government. Exact changes are yet to be confirmed. Parliament will be updated on changes to Cabinet committees in the usual way before being published on Gov.uk.
Bogus or false self-employment is unacceptable and we are committed to robustly tackling it. HMRC will investigate evidence that suggests companies may have misclassified individuals for tax purposes. Employers can also be taken to an employment tribunal if they seek to deny people their employment rights and avoid their own legal obligations by claiming someone is self-employed when they are not.
The Government remains firmly committed to the EV transition and increasing vehicle manufacturing in the UK. This is why we have committed £4 billion of capital and R&D funding through to 2035 for our flagship DRIVE35 (Driving Research and Investment in Vehicle Electrification) programme which will support the latest R&D in strategic vehicle technologies, accelerate commercial scale up, and unlock investment in their industrialisation. We continue to listen closely to feedback from vehicle manufacturers.
In addition, we are investing an additional £1.3 billion in the Electric Car Grant, taking total funding to £2 billion, and extending it until 2030 which will mean more motorists will benefit from discounts of up to £3,750.
Our new British Industrial Competitiveness Scheme will reduce electricity costs by up to 25% from 2027, bringing electricity costs more in line with other economies in Europe, and help level the playing field for British businesses.
The scheme will benefit frontier manufacturing industries identified in the Industrial Strategy, such as automotive, as well as foundational manufacturing industries in their supply chains. Responses to the recent Government consultation are currently being reviewed, and Government's response will be published shortly.
The Government acknowledges the challenges the EV sector faces due to volatile consumer demand. However, our ambition is to make the UK one of the best locations in the world to manufacture electric vehicles. We engage closely with UK industry on the challenges it faces and how we can ensure the sector remains internationally competitive and a global leader in innovation.
Our flagship DRIVE35 (Driving Research and Investment in Vehicle Electrification) commits £4 billion of capital and R&D funding to the British automotive industry through to 2035. It will support the latest research and development, accelerate commercial scale up, and increase capital investment in zero emission vehicles, batteries and their supply chains. In addition, we are making an additional £200 million available for EV charging infrastructure on top of the £400 million committed at the summer 2025 Spending Review.
The government is committed to protecting consumers who enter into subscription contracts. We consulted on the implementation of the new subscription contracts regime in the Digital Markets, Competition and Consumers Act and have engaged closely with stakeholders. We are carefully considering the points raised and a government response will be published in due course.
The Product Regulation and Metrology Act 2025, which received Royal Assent in July 2025, enables the government to modernise, replace and simplify regulations. The Act’s powers have already been used to update the Outdoor Noise Regulations and the Government recently confirmed it will use the Act’s powers to update the Machinery (Safety) Regulations 2008, following a call for evidence. Further reviews of regulations will follow.
In particular, as announced in November’s Budget, the Government intends to publish a consultation shortly on major reforms to level the playing field between online and physical retailers, improve consumer safety and streamline enforcement powers.
The Government will implement in April the power in the Employment Rights Act that enables Ministers to issue secondary legislation to vary the 10% recognition application threshold, within parameters of 10% to 2% membership of the bargaining unit.
We intend to consult on varying the threshold later this year.
This Government has not made an assessment of the British Franchise Association's effectiveness at enforcing its Code of Conduct. However, DBT Ministers and officials have recently met with MPs and Fairer Franchisees representatives to listen and understand views regarding practices within the franchising industry. We will continue to remain engaged with relevant stakeholders on this issue.
The consultation on the draft Code of Practice on electronic and workplace balloting for statutory union ballots recently closed on 28 January. Officials are in the process of reviewing the responses, and we will publish a formal response in due course.
A final draft of the Code of Practice will be laid in Parliament alongside the statutory instrument to enable these new voting methods to take effect in August 2026.
The government will introduce electronic and workplace balloting through a statutory instrument under Section 54 of the Employment Relations Act 2004. Section 54 contains strict requirements that must be met in relation to ensuring that those entitled to vote have the opportunity to do so, the risk of malpractice is minimised, and ensuring that votes are cast in secret. This means the statutory instrument is complex and must be sufficiently detailed in order to meet these requirements. Therefore, to ensure we get the detail right and to minimise the risk of unintended consequences, there will be a short delay and these measures will now take effect in August 2026.
The Fair Work Agency will be established in phases. Initially, in April 2026, we will focus on bringing together the current enforcement bodies, delivering a single set of enforcement and investigatory powers, establishing the Advisory Board and ensuring there are clear routes for workers and businesses to get in touch.
Once established, the Agency will expand its enforcement role and we will consider any additional functions, such as whether it should become a prescribed body for whistleblowing disclosures.
This Government has not made an assessment of the British Franchise Association's effectiveness at enforcing its Code of Ethics. However, DBT Ministers and officials have recently met with MPs and Fairer Franchisees representatives to listen and understand views regarding practices within the franchising industry. We will continue to remain engaged with relevant stakeholders on this issue.
The Department for Business and Trade does not hold data on the performance of franchise businesses.
Our Small Business Plan, launched in July 2025, outlines how we will support small and medium sized businesses, including franchisees, to grow and thrive across the UK.
The plan includes the most significant package of legislation in 25 years to tackle late payments; unlocking billions of pounds in finance to support start-ups and scale ups; removing unnecessary red tape; revitalising the High Street as a place to do business; and boosting support for Digital and AI Adoption. The new Business Growth Service makes it easier for SMEs to access the right support for any stage of their growth journey.
The Government is committed to consulting on employment status as soon as possible. The consultation will seek to address issues with the framework which can enable worker exploitation and leave vulnerable workers without core employment protections.
The Government is committed to consulting on employment status as soon as possible. The consultation will seek to address issues with the framework which can enable worker exploitation and leave vulnerable workers without core employment protections.
Section 24 of the Employment Rights Act 2025 will address the misuse of non-disclosure agreements (NDAs) by employers who want to silence workers about harassment and discrimination in the workplace.
The Government will consult on the conditions under which NDAs can still be validly made (known in the legislation as 'excepted agreement'). We will also consult on the individuals that a worker with an excepted agreement can speak to (e.g., police or medical professionals).
We will bring forward the consultation shortly. The consultation will inform the policy detail in order to draft regulations and commence this measure in due course.
The Department for Business and Trade (DBT) recognises the challenges franchisees can face and is monitoring this area closely. I understand that you recently met with Minister Bryant to discuss this matter, and we anticipate further meetings to take place in the future involving DBT officials.
The franchising industry currently self-regulates through the British Franchise Association, which has a Code of Ethics, and the Quality Franchise Association provides a Code of Conduct.
The Department for Business and Trade does not hold data on franchise numbers.
No current assessment has been made on the merits of reducing decibel levels of fireworks. However, the Government is continuing to engage with businesses, consumer groups and charities to gather evidence on the issues with and impacts of fireworks to inform any future action.
The Government has also launched a public campaign on fireworks safety for the 2025-2026 fireworks season. The campaign highlights the availability of low noise fireworks and includes new guidance for those running community fireworks events and new social media posts that emphasise the risks from the misuse of fireworks.
The Government has published its Impact Assessments for the Bill. Without guaranteed hours, workers are without certainty as to their earnings, making it difficult to apply for credit or a mortgage. The new right to guaranteed hours aims to ensure that all jobs provide a baseline of security and predictability - making it easier for qualifying workers to plan their lives and finances.
Consumer credit firms regulated by the Financial Conduct Authority (FCA) must follow the FCA’s detailed rules on affordability checks. FCA rules mean that firms should only lend to consumers who can afford repayments and this should be based on a careful assessment of their income, spending, and financial commitments. These rules aim to prevent over-indebtedness, promote responsible lending, and ensure fair treatment of customers.
When a business changes its owner, its employees may be protected under the Transfer of Undertakings (Protection of Employment) Regulations (TUPE). TUPE may also apply when a service transfers to a new provider. If TUPE applies, the employees’ jobs usually transfer over to the new company, and their employment terms and conditions transfer. The new employer cannot change an employee’s terms and conditions if the reason is the transfer itself.
The Government recognises the challenges facing the refining sector in the UK. The Government continues to engage with the fuel industry to explore what steps can be taken to further support the sector, including considering the feasibility and impacts of including refined products in the Carbon Border Adjustment Mechanism (CBAM) in the future.
The government has just launched a call for evidence to shape the UK’s long-term strategy for the downstream oil sector. This will gather industry views on the opportunities and barriers to transition, issues and risks to energy security and what Government support may be needed to promote a managed transition.
High quality early years is central to our mission to break down the barriers to opportunity and give every child the best possible start in life and is essential to our Plan for Change. This government is boosting availability and access through the school-based nurseries programme, supporting school led provision and private, voluntary and independent providers and childminders operating from school sites.
Phase 1 is already delivering results. We awarded £37 million to 300 schools, creating up to 6,000 new childcare places with the majority available in the 2025/26 academic year. Schools have reported that 160 of these nurseries have opened on or before 9 September and we remain on track to have more than 4,000 additional childcare available places by the end of September.
The Environment Agency (EA) assessed the Stanlow refinery BAT 52 derogation against known pollutants such as non-methane volatile organic compounds (NMVOC) benzene. The EA confirmed there would be no increase in emission concentrations from the White Oil Docks vent or other site activities as a result of the derogation. [assets.pub...ice.gov.uk]
The operator’s impact assessment followed the EA’s established methodology in ‘Air emissions risk assessment for your environmental permit’, which evaluates potential effects on sensitive human health receptors. The operator submitted dispersion modelling in accordance with this guidance, and the modelling and assessment report is available on the EA Public Register. [consult.en...ncy.gov.uk] The EA concluded that long‑ and short‑term impacts from these known pollutants under BAT 52 are not significant.
The Environment Agency (EA) has initiated an investigation into the source and cause of odours in the area, visiting Stanlow refinery and other regulated businesses. EA officers have undertaken odour checking in the community, through scheduled visits and in response to complaints. The refinery environmental permit sets out emission limits as well as requiring the operator to take action to minimise odours by using appropriate measures.
The EA identified one potential source of odour, and the operator is installing equipment to reduce odorous emissions from this source. The EA further directed the company to review their plant operations, to identify any other potential causes of the odour and to update their management systems including a comprehensive revision of their Odour Management Plan. The EA is assessing available air quality, emissions, and meteorological data and has engaged with the UKHSA and Local Authority Cheshire West and Chester on this.
There are two permits issued to manufacturers on the Stanlow Manufacturing Complex by the Environment Agency (EA): Argent Biodiesel LP3233DK and Essar Oil UK (Stanlow Manufacturing Complex) (FP3139FN). Both have permits under Environmental Permitting Regulations, determined and issued following due process.
For Argent, the most recent variation and consolidated permit was issued on 18 November 2024. For Essar, the most recent variation and consolidated permit was issued on 24 June 2025. In addition, there is a local authority regulated part B permit for Stanlow Terminals Limited for storage, unloading and loading petrol at road terminal.
A programme of inspection and audit by the EA’s local team checks compliance with permit conditions, including monitoring emissions to air, water and land, operating procedures reviewing reports, and verifying self-monitoring. If significant non-compliance is detected, then this is, and has been, addressed by follow-up inspection and appropriate enforcement response.
The Government response to Baroness Casey’s National Audit on Group-based Child Sexual Exploitation and Abuse committed to legislate to tackle the inconsistent standards of taxi and PHV driver licensing. As a first step, the English Devolution and Community Empowerment Bill seeks a power for the Secretary of State to set national minimum standards for taxi and PHV licensing. The power was approved by the House of Commons, and the Bill is now being considered by the House of Lords.
If passed, this would enable government to set robust standards for licensing right across England, to keep vulnerable children and, indeed, all members of the public safe, wherever they live or travel.
The Department continues to consider further options for reform, including out-of-area working and enforcement. We need to ensure that taxis and PHVs are able to work in a way that facilitates the journeys passengers want and need to make, in a consistently safe way, whilst achieving the best overall outcomes for passenger safety. The Government is currently consulting on making all local transport authorities responsible for taxi and PHV licensing. Administering licensing across larger areas would further increase consistency in licensing and enable better resourced authorities to make better use of their enforcement powers.
The Department’s existing statutory guidance recommends that licensing authorities should require taxi and private hire vehicle (PHV) drivers to undertake an enhanced DBS and barred lists check as part of its licensing processes. All licensing authorities in England have advised that they require this.
The Government response to Baroness Casey’s National Audit on Group-based Child Sexual Exploitation and Abuse committed to legislate to tackle the inconsistent standards of taxi and PHV driver licensing. As a first step, the English Devolution and Community Empowerment Bill seeks a power for the Secretary of State to set national minimum standards for taxi and PHV licensing. The power was approved by the House of Commons, and the Bill is now being considered by the House of Lords.
If passed, this would enable government to set robust standards for licensing right across England, to keep vulnerable children and, indeed, all members of the public safe, wherever they live or travel.
The Department continues to consider further options for reform, including out-of-area working and enforcement. We need to ensure that taxis and PHVs are able to work in a way that facilitates the journeys passengers want and need to make, in a consistently safe way, whilst achieving the best overall outcomes for passenger safety. The Government is currently consulting on making all local transport authorities responsible for taxi and PHV licensing. Administering licensing across larger areas would further increase consistency in licensing and enable better resourced authorities to make better use of their enforcement powers.
The Department’s existing statutory guidance recommends that licensing authorities should require taxi and private hire vehicle (PHV) drivers to undertake an enhanced DBS and barred lists check as part of its licensing processes. All licensing authorities in England have advised that they require this.
The Government response to Baroness Casey’s National Audit on Group-based Child Sexual Exploitation and Abuse committed to legislate to tackle the inconsistent standards of taxi and PHV driver licensing. As a first step, the English Devolution and Community Empowerment Bill seeks a power for the Secretary of State to set national minimum standards for taxi and PHV licensing. The power was approved by the House of Commons, and the Bill is now being considered by the House of Lords.
If passed, this would enable government to set robust standards for licensing right across England, to keep vulnerable children and, indeed, all members of the public safe, wherever they live or travel.
The Department continues to consider further options for reform, including out-of-area working and enforcement. We need to ensure that taxis and PHVs are able to work in a way that facilitates the journeys passengers want and need to make, in a consistently safe way, whilst achieving the best overall outcomes for passenger safety. The Government is currently consulting on making all local transport authorities responsible for taxi and PHV licensing. Administering licensing across larger areas would further increase consistency in licensing and enable better resourced authorities to make better use of their enforcement powers.
The Department’s existing statutory guidance recommends that licensing authorities should require taxi and private hire vehicle (PHV) drivers to undertake an enhanced DBS and barred lists check as part of its licensing processes. All licensing authorities in England have advised that they require this.
The Government response to Baroness Casey’s National Audit on Group-based Child Sexual Exploitation and Abuse committed to legislate to tackle the inconsistent standards of taxi and PHV driver licensing. As a first step, the English Devolution and Community Empowerment Bill seeks a power for the Secretary of State to set national minimum standards for taxi and PHV licensing. The power was approved by the House of Commons, and the Bill is now being considered by the House of Lords.
If passed, this would enable government to set robust standards for licensing right across England, to keep vulnerable children and, indeed, all members of the public safe, wherever they live or travel.
The Department continues to consider further options for reform, including out-of-area working and enforcement. We need to ensure that taxis and PHVs are able to work in a way that facilitates the journeys passengers want and need to make, in a consistently safe way, whilst achieving the best overall outcomes for passenger safety. The Government is currently consulting on making all local transport authorities responsible for taxi and PHV licensing. Administering licensing across larger areas would further increase consistency in licensing and enable better resourced authorities to make better use of their enforcement powers.
The Department’s existing statutory guidance recommends that licensing authorities should require taxi and private hire vehicle (PHV) drivers to undertake an enhanced DBS and barred lists check as part of its licensing processes. All licensing authorities in England have advised that they require this.
The Department’s statutory guidance sets out a robust set of measures that taxi and private hire vehicle licensing authorities should act on to safeguard the most vulnerable in society. This recommends that licensing authorities should require taxi and private hire vehicle (PHV) drivers to undertake an enhanced DBS and barred lists check as part of its licensing processes. The City of Wolverhampton Council has advised that it requires this important safeguard and carries out automated criminality checks on a daily basis.
We undertake regular surveys of all licensing authorities to better understand how all licensing authorities ensure the safety of their passengers. Data from the Department’s 2026 survey of licensing authorities in England, which includes details on safeguarding polices, will be published in summer.
The Government is legislating to tackle inconsistencies in taxi and PHV licensing. As a first step, the English Devolution and Community Empowerment Bill seeks a power for the Secretary of State to set national minimum standards. The power was approved by the House of Commons, and the Bill is now being considered by the House of Lords. If passed, this would enable government to set robust standards for licensing right across England, to keep vulnerable children and, indeed, all members of the public safe, wherever they live or travel.
In May 2016 the Department for Transport (DfT) commissioned Ipsos MORI and Risk Solutions to undertake an evaluation of the Roads Reform programme, which included the establishment of what is now National Highways, to inform future Road Investment Strategies and other policy decisions relating to the strategic road network. Ipsos MORI published a third evaluation report in 2022, following two earlier evaluation reports in 2017 and 2019. All three reports are available here: https://www.gov.uk/government/publications/evaluation-of-roads-reform
The reports evaluated the extent to which the reforms have contributed, as intended, to a better experience for road users and better value for money for taxpayers. A fourth evaluation report has been commissioned and is due to be published this year.
The performance of National Highways is reviewed regularly, including by the Office of Rail and Road that published an annual assessment of the second road period (2020-2025), available here https://www.orr.gov.uk/annual-assessment-national-highways-performance-end-second-road-period-april-2020-march-2025
In July 2025 the Department for Transport laid in Parliament its annual report covering National Highways’ performance during 2024/25, available here: https://www.gov.uk/government/publications/national-highways-performance-report-2024-to-2025
The Youth Guarantee Advisory Panel is made up of young people aged 18-24 from diverse backgrounds who bring valuable lived experience of overcoming barriers to accessing and participating in education, employment or training. Its purpose is to provide direct insight from young people with lived experience of not being in education, employment or training, ensuring their voices shape policy development.
The panel has been established jointly by the Department for Work and Pensions (DWP) and the Department for Education (DfE) in collaboration with our partners, Youth Futures Foundation (YFF) and Youth Employment UK (YEUK), who are responsible for recruiting and safeguarding young people involved.
DWP recognises the important role that the trade unions can play in a modern workplace, including the benefits that effective engagement between employers and unions can bring. The Department continues to engage regularly with trade unions on a range of areas of policy development.
DWP recognises the important role that the trade unions can play in a modern workplace, including the benefits that effective engagement between employers and unions can bring.
Colleagues working on the Young People and Work Report continue to engage with trade union representatives.
As part of the report, Alan Milburn is engaging with a range of fellow experts in the labour market, education, welfare and health spheres, as well as employers and people with lived experience to inform the findings and recommendations.
Based on the information held, since December 2024, the recorded legal costs on litigation brought by WASPI including disbursements and VAT are £149,409.74.
On 29th January 2026, the Secretary of State for Work and Pensions announced in Parliament the Government’s new response to the PHSO report on State Pension age communications.
We have set out our detailed reasoning for our new decision in our decision document, including consideration of the 2007 report. This can be read in full in the House library. The decision document is also available here: Government response to Parliamentary and Health Service Ombudsman’s Investigation into Women’s State Pension age communications and associated issues - GOV.UK
The report in question was published in 2007. We have now placed it in the House library, where it can be read in full. This report is also available here: Evaluation of Automatic State Pension Forecasts
Where a customer makes a complaint, including when an MP contacts DWP on their behalf, DWP complaints service standard (including Child Maintenance Service - CMS) aim is to contact a customer within 15 working days to tell them of the outcome of their complaint, or when they can expect a response if the complaint is complex and will take longer.
The Department actively assesses the adequacy of the timeliness and priority of enquiries received from MPs, which enables us to identify which benefit areas are generating the highest number of enquiries, the underlying reasons for these contacts, and the factors contributing to any delays in responses. Regrettably, higher volumes of MP enquiries, combined with a rise in more complex complaints which take longer to investigate, has caused some delays with our responses.
MPs and their caseworkers can contact the CMS via dedicated routes, in writing or by phone. Contact details are available on the parliamentary website. The CMS MP Hotline is available for MPs and their caseworkers who need to contact CMS regarding a general enquiry or a constituency case. This service is in addition to written correspondence.
The hotline operates Monday to Friday, 9:00 am to 4:00 pm, and is staffed by Complaint Resolution Managers. We aim to provide an immediate response to enquiries wherever possible. For more complex cases, we will arrange follow-up contact with the MP’s caseworker to discuss or provide additional information.
CMS is committed to delivering a modern, efficient service that meets the needs of all customers.
Where a customer makes a complaint, including when an MP contacts DWP on their behalf, DWP complaints service standard (including Child Maintenance Service - CMS) aim is to contact a customer within 15 working days to tell them of the outcome of their complaint, or when they can expect a response if the complaint is complex and will take longer.
The Department actively assesses the adequacy of the timeliness and priority of enquiries received from MPs, which enables us to identify which benefit areas are generating the highest number of enquiries, the underlying reasons for these contacts, and the factors contributing to any delays in responses. Regrettably, higher volumes of MP enquiries, combined with a rise in more complex complaints which take longer to investigate, has caused some delays with our responses.
MPs and their caseworkers can contact the CMS via dedicated routes, in writing or by phone. Contact details are available on the parliamentary website. The CMS MP Hotline is available for MPs and their caseworkers who need to contact CMS regarding a general enquiry or a constituency case. This service is in addition to written correspondence.
The hotline operates Monday to Friday, 9:00 am to 4:00 pm, and is staffed by Complaint Resolution Managers. We aim to provide an immediate response to enquiries wherever possible. For more complex cases, we will arrange follow-up contact with the MP’s caseworker to discuss or provide additional information.
CMS is committed to delivering a modern, efficient service that meets the needs of all customers.
The Child Maintenance Service (CMS) are committed to delivering the best possible service to all customers within our growing caseload.
Through the Service Modernisation Programme, CMS is expanding digital channels and self-service options, including online tools like Get Help Arranging Child Maintenance and My Child Maintenance Case (MCMC), available 24/7. It has improved speed of communications via use of SMS, email, and clearer letters, and introduced online messaging for certain processes, with plans to extend this further.
Our telephony service is available to 8am to 6pm on weekdays to meet demand. We continuously monitor telephony performance and through this fully recognise that call waiting times are at times longer than we would like. To address this, we are working to improve the efficiency of our customer interactions through both the telephone and digital channels. We have introduced a Digital Assist Telephony Service, which has been a significant step forward in our mission to support and encourage customers to use our online services.
We restructured our call routing to make more caseworkers available to answer telephone calls. By promoting self-service options online and efficient call routing, we have freed up valuable resources to deliver a more responsive service and allow caseworkers more time to better assist customers who need to reach out to us via telephone.
CMS continues to exceed key performance indicators, including application clearances, change of circumstances clearances, demonstrating improved outcomes for customers.
The Department has not made a formal published assessment of the potential impact on the National Health Service of the proposed changes to introduce a full refund model for VAT under section 41 of the Value Added Tax Act 1994.
The Department of Health and Social Care and NHS England have engaged with HM Treasury and HM Revenue and Customs through cross-Government discussions to understand the potential implications of the proposals for the NHS, including the interaction with NHS funding flows and the principle that any reform would need to be fiscally neutral.
NHS England has provided input to the Department to support this engagement, including analysis of existing VAT recovery arrangements and high-level consideration of the potential impacts of moving from the current Contracted Out Services regime to a full refund model. This work has been undertaken to inform cross-Government discussions and data-gathering exercises led by HM Treasury, rather than as a standalone assessment of the impact on NHS services.
Outsourcing transactions which involve the creation of new subsidiaries, or material changes to existing subsidiaries, including any proposals in the North West, are reportable to NHS England for review in line with its published subsidiary transaction guidance.
NHS England wrote to the sector on 26 September 2025 to highlight a change in national policy on subsidiaries given concerns about transferring National Health Service staff into new organisations, which is seen as undermining the concept of a single NHS workforce.
NHS England will shortly consult on updating the subsidiary transaction guidance to confirm that subsidiaries involving the transfer of NHS staff will now only be approved in a limited number of circumstances, and only where there is clear local union support and protection of NHS terms and conditions, including pension access.
All subsidiary transaction proposals involving the transfer of NHS staff are paused while NHS England undertakes this consultation, unless they are supported by local unions. This includes any proposals in the North West.
We do not routinely collect data on outsourcing or insourcing arrangements. Outsourcing transactions which involve the creation of new subsidiaries or material changes to existing subsidiaries are reportable to NHS England for review in line with its published subsidiary transaction guidance.
As set out on 26 September 2025, NHS England will shortly consult on updating the subsidiary transaction guidance to confirm that subsidiaries involving the transfer of National Health Service staff will now only be approved in a limited number of circumstances, and only where there is clear local union support and protection of NHS terms and conditions, including pension access.
Subsidiary transaction proposals involving the transfer of NHS staff are paused while NHS England undertakes this consultation, unless they are supported by local unions.
We do not routinely collect data on outsourcing or insourcing arrangements. Outsourcing transactions which involve the creation of new subsidiaries or material changes to existing subsidiaries are reportable to NHS England for review in line with its published subsidiary transaction guidance.
As set out on 26 September 2025, NHS England will shortly consult on updating the subsidiary transaction guidance to confirm that subsidiaries involving the transfer of National Health Service staff will now only be approved in a limited number of circumstances, and only where there is clear local union support and protection of NHS terms and conditions, including pension access.
Subsidiary transaction proposals involving the transfer of NHS staff are paused while NHS England undertakes this consultation, unless they are supported by local unions.
Outsourcing transactions which involve the creation of new subsidiaries, or material changes to existing subsidiaries, including any proposals in the North West, are reportable to NHS England for review in line with its published subsidiary transaction guidance.
NHS England wrote to the sector on 26 September 2025 to highlight a change in national policy on subsidiaries given concerns about transferring National Health Service staff into new organisations, which is seen as undermining the concept of a single NHS workforce.
NHS England will shortly consult on updating the subsidiary transaction guidance to confirm that subsidiaries involving the transfer of NHS staff will now only be approved in a limited number of circumstances, and only where there is clear local union support and protection of NHS terms and conditions, including pension access.
All subsidiary transaction proposals involving the transfer of NHS staff are paused while NHS England undertakes this consultation, unless they are supported by local unions. This includes any proposals in the North West.