First elected: 8th June 2017
Speeches made during Parliamentary debates are recorded in Hansard. For ease of browsing we have grouped debates into individual, departmental and legislative categories.
e-Petitions are administered by Parliament and allow members of the public to express support for a particular issue.
If an e-petition reaches 10,000 signatures the Government will issue a written response.
If an e-petition reaches 100,000 signatures the petition becomes eligible for a Parliamentary debate (usually Monday 4.30pm in Westminster Hall).
Allow transgender people to self-identify their legal gender.
Gov Responded - 19 Mar 2025 Debated on - 19 May 2025 View Alex Sobel's petition debate contributionsWe believe the government should change legislation to make it easier for trans people of all ages to change their legal gender without an official diagnosis of gender dysphoria.
Tighten the rules on political donations
Sign this petition Gov Responded - 26 Feb 2025 Debated on - 31 Mar 2025 View Alex Sobel's petition debate contributionsWe want the government to:
Remove loopholes that allow wealthy foreign individuals to make donations into UK political parties (e.g. by funnelling through UK registered companies).
Cap all donations to a reasonable amount.
Review limits on the fines that can be levied for breaking the rules
These initiatives were driven by Alex Sobel, and are more likely to reflect personal policy preferences.
MPs who are act as Ministers or Shadow Ministers are generally restricted from performing Commons initiatives other than Urgent Questions.
Alex Sobel has not been granted any Adjournment Debates
A Bill to require the United Kingdom to achieve climate and nature targets; to give the Secretary of State a duty to implement a strategy to achieve those targets; to establish a Climate and Nature Assembly to advise the Secretary of State in creating that strategy; to give duties to the Committee on Climate Change and the Joint Nature Conservation Committee regarding the strategy and targets; and for connected purposes.
Public Body Ethnicity Data (Inclusion of Jewish and Sikh Categories) Bill 2024-26
Sponsor - Preet Kaur Gill (LAB)
Co-operative Housing Tenure Bill 2024-26
Sponsor - Andrew Pakes (LAB)
Assets of Community Value (Sports Facilities) Bill 2024-26
Sponsor - Emma Foody (LAB)
Powers of Attorney Bill 2024-26
Sponsor - Fabian Hamilton (Lab)
Poly and Perfluorinated Alkyl Substances (Guidance) Bill 2024-26
Sponsor - Munira Wilson (LD)
Illegal and Unsustainable Fishing (Due Diligence) Bill 2023-24
Sponsor - Lord Grayling (Con)
Co-operatives (Permanent Shares) Bill 2022-23
Sponsor - Gareth Thomas (LAB)
Firearms and Hate Crime Bill 2021-22
Sponsor - Luke Pollard (LAB)
Wellbeing of Future Generations (No. 2) Bill 2019-21
Sponsor - Caroline Lucas (Green)
Fur Trade (Prohibition) Bill 2019-21
Sponsor - Taiwo Owatemi (Lab)
Co-operative and Community Benefit Societies (Environmentally Sustainable Investment) Bill 2019-21
Sponsor - Anna McMorrin (Lab)
Planning (Affordable Housing and Land Compensation) Bill 2017-19
Sponsor - Helen Hayes (Lab)
Dockless Bicycles (Regulation) Bill 2017-19
Sponsor - Daniel Zeichner (Lab)
Plastic Pollution (No. 2) Bill 2017-19
Sponsor - Alistair Carmichael (LD)
Plastic Pollution Bill 2017-19
Sponsor - Alistair Carmichael (LD)
Packaging (Extended Producer Responsibility) Bill 2017-19
Sponsor - Anna McMorrin (Lab)
Marriage and Civil Partnership (Consent) Bill 2017-19
Sponsor - Fabian Hamilton (Lab)
Energy Consumption (Innovative Technologies) Bill 2017-19
Sponsor - Rebecca Pow (Con)
Banking (Cash Machine Charges and Financial Inclusion) Bill 2017-19
Sponsor - Ged Killen (LAB)
Homes (Fitness for Human Habitation) Act 2018
Sponsor - Karen Buck (Lab)
Local Electricity Bill 2017-19
Sponsor - Jeremy Lefroy (Con)
Youth (Services and Provisions) Bill 2017-19
Sponsor - Lloyd Russell-Moyle (LAB)
Assaults on Retail Workers (Offences) Bill 2017-19
Sponsor - Alex Norris (LAB)
DiGeorge Syndrome (Review and National Health Service Duty) Bill 2017-19
Sponsor - David Duguid (Con)
The Procurement Act 2023 (the Act), which received Royal Assent in October 2023, creates a new debarment regime, including a public debarment list.
As of the 24th February 2025 the Act comes into force, at which point debarment investigations can be started and the debarment list can be created.
This Government will continue to speak up on human rights in China, including the repression of people in Xinjiang, and will continue to hold China to account.
The new Critical Minerals Strategy will help secure the supply of critical minerals vital for the UK’s economic growth and clean energy transition. The strategy will promote responsible and transparent supply chains, including through greater adoption of responsible business practices to protect local communities and the environment.
We will continue to assess and monitor the effectiveness of the UK’s existing measures, alongside the impacts of new policy tools to tackle forced labour in supply chains, and take action where appropriate.
The Department provides a range of services and advice to assist companies doing business in Hong Kong, through our extensive network, both in the UK and at our Consulate. Additionally, the Overseas Business Risk (OBR) service provides information on the political, economic and security risks to support and guide businesses when trading overseas.
FCDO Travel Advice provides information to help British nationals make informed decisions about foreign travel. Travel Advice for Hong Kong remains under regular review to ensure it reflects the latest assessment of risks to British nationals.
Over 90% of smart meters are sending automatic readings to energy suppliers. To drive this percentage up further we are working at pace alongside industry partners to share best practice and improve smart meter connectivity across Great Britain.
Ofgem is currently conducting compliance engagement into six energy suppliers in relation to their obligations to keep smart meters operating in smart mode. Ofgem is also currently consulting on new Guaranteed Standards of Performance (GSOPs) that will further strengthen consumer protections in cases where a smart meter is not sending automatic readings.
The Government is working closely with the Low Carbon Contracts Company and Ofgem to finalise the remit for the independent advisor on biomass sustainability and will set out a timescale for the appointment in due course.
The Government only supports sustainable biomass and generators only receive subsidies for biomass that complies with our criteria.
The results of Ofgem’s investigation into Drax’s compliance with biomass sustainability criteria was published in August 2024 and can be found here, https://www.ofgem.gov.uk/publications/ofgem-decision-investigation-drax-power-limited) . Ofgem found that whilst Drax complied with sustainability standards, it had failed to report data accurately. Drax’s misreporting is a serious matter and Government expects full compliance with all regulatory obligations. Drax’s £25 million redress payment underscores the robustness of the regulatory system. No decision has been taken as to whether transitional support arrangements will be introduced for relevant biomass generators when their current subsidies end.
Low carbon hydrogen is a leading option to decarbonise industrial processes that are harder or more expensive to electrify.
Hydrogen could therefore be important for processes that require high temperatures or direct firing such as in the glass or ceramics industry.
Government has an ambitious range of policies in place to incentivise and support industry to invest in innovative, clean technologies, including low carbon hydrogen.
The Government has no plans to introduce an energy social tariff this winter. However, we are committed to ensuring vulnerable households are supported with their energy bills and we are looking at all options on how to support these households.
The Government is continuing to deliver the Warm Home Discount which provides a £150 rebate off energy bills to over 3 million eligible low-income households. We are also working with energy suppliers to ensure they are providing additional support to vulnerable customers.
The Government has also extended the Household Support Fund for an additional 6 months until 31 March 2025 with an extra £500 million in funding, and I encourage any individual who is struggling to pay their bills contacts their local authority to see if they are eligible for this support.
The 2023 Biomass Strategy contained a commitment to consult on developing and implementing a cross-sector sustainability framework to enable greater consistency across sectors. Next steps on this will be announced in due course.
Government provides support for biomass, for the purpose of heat and power generation, through active and legacy policy schemes, such as the Renewables Obligation (RO) and the Contracts for Difference (CfD). The annual cost of support is dependent on variables, such as the volume of electricity generation in a given year and the wholesale cost of electricity. The Department does not hold a combined estimate of the projected cost of these schemes for “biomass” in the years listed.
The department does not produce specific emissions estimates for the plastic production industry, however our greenhouse gas (GHG) territorial (i.e. occurring within the UK’s borders) emissions statistics by Standard Industrial Classification (SIC) includes a category for plastics products. The latest year for which data is available is 2022, when GHG emissions from manufacture of plastic products was 2,266 kilotonnes carbon dioxide equivalent (kt CO2e).
The department publishes Energy & Emissions Projections however these do not include an emissions split for plastic products.
https://www.gov.uk/government/collections/energy-and-emissions-projections
Fundraising platforms are commercial organisations that provide an important service to charities and donors. Most platforms are registered with the Fundraising Regulator, which is the independent, non-statutory regulator of charitable fundraising in England, Wales and Northern Ireland. DCMS meets with the Fundraising Regulator regularly to discuss a range of issues, including fundraising platforms.
The Fundraising Regulator’s new Code of Fundraising Practice, which will come into force on 1 November 2025, includes requirements for fundraising platforms to include information for donors about how fees, including any voluntary tips, are calculated. The information must be easy to find, and include details on how voluntary tips can be amended or removed altogether in a straightforward way. The Fundraising Regulator will engage with fundraising platforms to ensure they are clear on the new transparency requirements for fees and tipping sliders before the new Code comes into effect.
The government has no current plans to bring forward legislation on fundraising platforms. DCMS will continue working with the Fundraising Regulator, charities, and online giving platforms to support best practice across all forms of charitable fundraising.
Fundraising platforms are commercial organisations that provide an important service to charities and donors. Most platforms are registered with the Fundraising Regulator, which is the independent, non-statutory regulator of charitable fundraising in England, Wales and Northern Ireland. DCMS meets with the Fundraising Regulator regularly to discuss a range of issues, including fundraising platforms.
The Fundraising Regulator’s new Code of Fundraising Practice, which will come into force on 1 November 2025, includes requirements for fundraising platforms to include information for donors about how fees, including any voluntary tips, are calculated. The information must be easy to find, and include details on how voluntary tips can be amended or removed altogether in a straightforward way. The Fundraising Regulator will engage with fundraising platforms to ensure they are clear on the new transparency requirements for fees and tipping sliders before the new Code comes into effect.
The government has no current plans to bring forward legislation on fundraising platforms. DCMS will continue working with the Fundraising Regulator, charities, and online giving platforms to support best practice across all forms of charitable fundraising.
Fundraising platforms are commercial organisations that provide an important service to charities and donors. Most platforms are registered with the Fundraising Regulator, which is the independent, non-statutory regulator of charitable fundraising in England, Wales and Northern Ireland. DCMS meets with the Fundraising Regulator regularly to discuss a range of issues, including fundraising platforms.
The Fundraising Regulator’s new Code of Fundraising Practice, which will come into force on 1 November 2025, includes requirements for fundraising platforms to include information for donors about how fees, including any voluntary tips, are calculated. The information must be easy to find, and include details on how voluntary tips can be amended or removed altogether in a straightforward way. The Fundraising Regulator will engage with fundraising platforms to ensure they are clear on the new transparency requirements for fees and tipping sliders before the new Code comes into effect.
The government has no current plans to bring forward legislation on fundraising platforms. DCMS will continue working with the Fundraising Regulator, charities, and online giving platforms to support best practice across all forms of charitable fundraising.
The Department is still considering the findings of the independent research, which looked at the size and nature of the prize draw market, as well as possible gambling harm associated with these products. This research is informing our policy considerations, as whilst not regulated as a gambling product under the Gambling Act, we want people who participate in large scale commercial prize draws to be confident that proportionate protections are in place. We will update Parliament further in due course.
Large scale commercial prize draws are a significant and growing market. Whilst not regulated as a gambling product under the Gambling Act, we want people who participate in large scale commercial prize draws to be confident that proportionate protections are in place. Independent research was commissioned in 2023, looking at possible gambling harm and assessing the impact of potential regulation, and will inform our policy considerations. The department is grateful for the voluntary action taken so far by the sector to act transparently and apply player protection measures. We want to ensure high standards in this area and the Minister for Gambling will be meeting the sector to discuss this work.
Large scale commercial prize draws are a significant and growing market. Whilst not regulated as a gambling product under the Gambling Act, we want people who participate in large scale commercial prize draws to be confident that proportionate protections are in place. Independent research was commissioned in 2023, looking at possible gambling harm and assessing the impact of potential regulation, and will inform our policy considerations. The department is grateful for the voluntary action taken so far by the sector to act transparently and apply player protection measures. We want to ensure high standards in this area and the Minister for Gambling will be meeting the sector to discuss this work.
We have had no such recent meetings, but there are already several routes that provide opportunities for artists and creatives to come to the UK. The UK’s domestic rules allow musicians, entertainers, artists, and their technical staff, from non-visa national countries (such as EU/EEA nationals) to perform in the UK for up to 6 months without requiring a visa, as long as they are not receiving payment from a UK source other than prize money or expenses. Musicians, entertainers and artists from visa-national countries are likewise able to perform in the UK via the Standard Visitor route, and/or if performing at a festival detailed on the Permit Free Festivals list.
Additionally, the Creative Worker visa allows a professional artist, model, entertainer or musician (applicable to all nationalities) to carry out activity directly relating to their profession, if they have a Sponsor who is licensed by the Home Office and has assigned a Certificate of Sponsorship to the
individual.
We are committed to continuing to work closely with stakeholders to better understand their needs and challenges within the immigration system. This includes exploring ways to better streamline the processes within existing frameworks, to ensure the UK remains an attractive destination for global creative talent.
All society lotteries, including the Health Lottery, are required to publish information on their websites about the proportion of revenue they return to good causes. This data is available on the Health Lottery’s website. The Department does not hold data on individual society lottery operators.
The oversight of both operating and personal management licences for society lotteries, including assessing an applicant’s suitability to hold a licence, is a matter for the Gambling Commission.
More information about the Gambling Commission’s principles for licensing and regulation and licensing, compliance and enforcement under the Gambling Act 2005 can be found on the Commission’s website here and here.
The oversight of both operating and personal management licences for society lotteries, including assessing an applicant’s suitability to hold a licence, is a matter for the Gambling Commission.
More information about the Gambling Commission’s principles for licensing and regulation and licensing, compliance and enforcement under the Gambling Act 2005 can be found on the Commission’s website here and here.
From 2011 onwards, the Gambling Commission has provided advice and worked with the Health Lottery to ensure it remains compliant with its statutory responsibilities. The ongoing assessment of the Health Lottery has been in line with the Commission’s usual approach.
More information about licensing, compliance and enforcement under the Gambling Act 2005 can be found on the Gambling Commission’s website here. Where the Commission takes regulatory action against an operator, it publishes the details on its website.
The oversight of operating licences for large scale lotteries such as the Health Lottery, including compliance with social responsibility duties, is a matter for the Gambling Commission. Where the Commission takes regulatory action against an operator, it publishes the details on its website.
I refer my hon. Friend, the Member for Leeds and Central Headingley to the answer of 4 March 2025 to Question 30133.
The period products scheme is confirmed for the 2024/25 academic year. The department will make further announcements on the scheme soon.
The department will shortly be finalising business planning decisions on how we will allocate the department’s budget for the next financial year. All decisions regarding the adoption and special guardianship support fund are being made as part of these discussions. An announcement will be made as soon as possible.
All future funding decisions will be considered as part of the next spending review.
This government’s ambition is that all children and young people with special educational needs and disabilities (SEND) or in alternative provision receive the right support to succeed in their education and as they move into adult life. The department is committed to improving inclusivity and expertise in mainstream schools, as well as ensuring special schools cater to those with the most complex needs.
All teachers are teachers of SEND, and high quality teaching is central to ensuring that pupils with SEND are given the best possible opportunity to achieve at school. Consideration of SEND underpins the Initial Teacher Training (ITT) Core Content Framework (CCF) and Early Career Framework (ECF). These frameworks were produced with the support of sector experts and have been designed to support all pupils to succeed, including those identified within the four areas of need set out in the SEND Code of Practice.
All mainstream schools must have a special educational needs co-ordinator (SENCO) who must be a qualified teacher, or the headteacher, working at the school. On 1 September 2024, the government introduced a new mandatory leadership level National Professional Qualification (NPQ) for SENCOs. The NPQ will play a key role in improving outcomes for children and young people with SEND by ensuring SENCOs consistently receive high quality, evidence-based training. This is crucial given the central role SENCOs play in supporting pupils with SEND.
Universal SEND Services brings together SEND-specific continuing professional development and support for the school and further education workforce. The programme aims to improve outcomes for children and young people, including those with autism. The contract offers autism awareness training and resources. Over 200,000 professionals have received autism training from an Autism Education Trust training partner since the programme launched in May 2022.
The department does not hold data on the number of students studying at UK universities who hold British National (Overseas) (BNO) visas, including those from Hong Kong.
The Higher Education Statistics Agency (HESA) is responsible for collecting and publishing data on the UK higher education (HE) sector. This data is shared with the department and includes a wide range of information on students coming from overseas to study in UK HE providers. However, information on students’ visa status is not collected and those that are studying in the UK and holding a BNO visa cannot be identified by the department.
Data from HESA shows that there were 17,905 students from Hong Kong studying at UK HE providers for the 2022/23 academic year.
The recent pay award for the 2024/25 financial year was for school teachers only. The government does not set or recommend pay in further education (FE).
This government recognises the vital role that FE teachers and providers play in equipping learners with the opportunities and skills that they need to succeed in their education and will consider workforce sufficiency and what this might mean for FE funding in future years.
The Autumn Budget 2024 set out the government’s commitment to skills, by providing an additional £300 million revenue funding for FE to ensure young people are developing the skills this country needs. The department will set out in due course how this funding will be distributed.
As part of this government’s commitment to working closely with stakeholders, my Ministerial colleagues and departmental officials meet regularly with representatives of all the education unions, including the National Education Union, to discuss a range of issues.
Further education (FE) providers are responsible for setting the pay of their teachers and government plays no role in this process.
The Autumn Budget 2024 set out the government’s commitment to skills by providing an additional £300 million revenue funding for FE to ensure young people are developing the skills this country needs. The department will set out in due course how this funding will be distributed.
Student finance is awarded on an academic year basis, not a financial year basis, so the average amounts are provided by academic year. The mean average maintenance loan amounts presented below are for England-domiciled full-time undergraduate borrowers:
a) Studying away from home in London
Academic Year | Average Maintenance Award (£) |
2021/22 | 10,746 |
2022/23 | 11,072 |
2023/24 | 11,593 |
b) Living at home and studying in London
Academic Year | Average Maintenance Award (£) |
2021/22 | 5,760 |
2022/23 | 5,793 |
2023/24 | 5,917 |
c) Studying in London in total
Academic Year | Average Maintenance Award (£) |
2021/22 | 9,148 |
2022/23 | 9,442 |
2023/24 | 9,863 |
To note:
The department is working closely with Leeds City Council, Luminate Education Group and other providers in Leeds to ensure all 16-19 learners can access places, both in 2024 and in 2025.
Defra is making progress on creating a natural asset register presented within an accessible geospatial mapping format and developing a cross-Government nature strategy.
A geospatial natural capital register of the Defra group estate has now been developed. Defra is leading on expanding the geospatial natural capital register for the government estate. Defra is considering the publication of the geospatial natural asset register on the Multi-Agency Geographic Information for the Countryside (MAGIC) website. No date for publication has been set.
Defra is leading the development of a cross-Government nature strategy. The strategy will apply the principles of the land use framework.
I refer the Hon. Member to the answer I gave on 30 April 2025 to PQ 45716.
The fifth round of negotiations on the global plastic pollution treaty (INC-5), beginning on 25 November 2024 does not include a formal Ministerial segment. The UK will continue to be appropriately represented, and we will keep the need for Defra ministerial attendance at INC-5 under review
On the 24 September in New York, the Foreign Secretary announced the UK had endorsed the Bridge to Busan declaration to support greater ambition on addressing unsustainable levels of primary plastic production in the negotiations for a new treaty to end plastic pollution. Further information, including the full list of signatories to the Bridge to Busan declaration can be found at the following address: https://www.bridgetobusan.com.
The host country and Secretariat for the Intergovernmental Negotiating Committee to develop an international legally binding instrument on plastic pollution have confirmed there will not be a dedicated Ministerial segment at the fifth session of the Intergovernmental Negotiating Committee. As with previous negotiating committee sessions, the UK plans to have a strong negotiating presence to pursue our aims of an ambitious Treaty covering the full plastics life cycle.
Yes, officials will attend the fifth session, due to be held in November in Busan, South Korea.
The Bridge to Busan is a political declaration to raise ambition on addressing primary plastic polymers. It aims to achieve the goal of ending plastic pollution in the context of the plastic pollution treaty, currently being negotiated by the Intergovernmental Negotiating Committee. As a founding member of the High Ambition Coalition to End Plastic Pollution, the United Kingdom is calling for binding provisions in the treaty to restrain and reduce the production and consumption of primary plastic polymers to sustainable levels.
Any imported car or light goods vehicle up to 10 years old will require approval before it can be registered for use on the roads of Great Britian to ensure it meets prescribed environmental and safety requirements. There are several different approval schemes available, and the process will vary depending on the specific scheme and type of vehicle, but each contains provisions to minimise, as far as practicable, tailpipe emissions and risk to pedestrians. Imported vehicles over 10 years old are required to pass an annual roadworthiness test to assess their tailpipe emissions and ensure that they are safe.
Any imported car or light goods vehicle up to 10 years old will require approval before it can be registered for use on the roads of Great Britian to ensure it meets prescribed environmental and safety requirements. There are several different approval schemes available, and the process will vary depending on the specific scheme and type of vehicle, but each contains provisions to minimise, as far as practicable, tailpipe emissions and risk to pedestrians. Imported vehicles over 10 years old are required to pass an annual roadworthiness test to assess their tailpipe emissions and ensure that they are safe.
The Government is committed to ensuring that the railway maintains the highest air quality standards to safeguard the health and well-being of passengers and rail staff. The Department for Transport already requires Network Rail and train operators to develop air quality improvement plans to address issues in stations. The Department is also working with the Rail Safety and Standards Board to explore the option of specific air quality targets for the rail network, including within stations, to ensure rail remains one of the cleanest forms of mass public transport. The Department will confirm its position in due course.
The Pathways to Work Green Paper set out a range of proposals to reform health and disability benefits and employment support and opened a public consultation on certain reforms. The consultation welcomes all views, and we hope that a wide range of voices, including students, will respond before it closes on the 30 June 2025.
We are also running a programme of accessible public events to further facilitate input. The series of both virtual and in-person events across the country, will help us to hear from people directly.
We are continuing to facilitate other ways to involve stakeholders and disabled people in our reforms. In addition to the consultation itself, we will establish ‘collaboration committees’ that bring groups, including disabled people and other experts, together for specific work areas.
Our wider review of the PIP assessment, led by myself, will also bring together a range of experts, stakeholders and people with lived experience. Throughout the review, we will work closely with disabled people, the organisations that support them and others, to ensure that the voices of those who go through the PIP assessment and those with expertise in the system are embedded in the review.
We have committed to introduce a new requirement that claimants must score a minimum of four points in at least one daily living activity to be eligible for the daily living component of Personal Independence Payment (PIP). We are mindful of the impact this change to PIP eligibility could have on people. That is why, in the Green Paper Pathways to Work: Reforming Benefits and Support to Get Britain Working (published on 18 March), we are consulting on how best to support those who lose entitlement due to the reforms, including how to make sure health and care needs are met. We are working closely with the Department for Health and Social Care on this.
For those already on PIP, the changes will only apply from November 2026 at their next award review, subject to parliamentary approval. People will be reviewed according to their normal schedule by a trained assessor or healthcare professional and assessed on individual needs and circumstance before any changes are made. More information on the impacts and equality analysis for these changes published on 26 March can be found: Pathways to Work: Reforming Benefits and Support to Get Britain Working Green Paper - GOV.UK.
No assessment has been made. The Department does not hold data about the student status of Personal Independence Payment (PIP) claimants.
Information on the impacts of the Pathways to Work Green Paper has been published here ‘Pathways to Work: Reforming Benefits and Support to Get Britain Working Green Paper’(opens in a new tab).
There will be no immediate changes. Changes to PIP eligibility and rebalancing of UC aren’t coming into effect immediately. Our intention is these changes will start to come into effect from April 2026 for UC and November 2026 for PIP, subject to parliamentary approval.
PIP changes will only apply at the next award review after November 2026. The average award review period is about three years. At the award review, claimants will be considered by a trained assessor or healthcare professional and assessed on individual needs and circumstances.
We are consulting on how best to support those who are affected by the new eligibility changes, including how to make sure health and eligible care needs are met.
We have also announced a wider review of the PIP assessment which I will lead, and we will bring together a range of experts, stakeholders and people with lived experience to consider how best to do this and to start the process as part of preparing for a review. We will provide further details as plans progress.
Customers can contact DWP by telephone or post, face to face and via digital channels.
DWP continues to develop services that are easy to find and navigate, ensuring that the people feel confident and protected when they are relying on us.
The department is modernising to allow customers to interact with the department across multiple channels and in a way that suits them, enabling customers to self-serve online, while retaining non-digital channels for those that need them, avoiding digital exclusion and ensuring that everyone gets the level of support they need. Of course, if a customer cannot access digital services and specifically requests a written response, the department will provide this.
Developing secure digital channels for both the customer and the department is a key foundation of the work to modernise its services and using email as an outbound channel to communicate with customers is being progressed, the department is developing more secure and effective inbound digital channels for customers to use.