Train Services: North of England
Baroness Vere of Norbiton Excerpts(1 year, 8 months ago)
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Baroness Randerson
To ask His Majesty’s Government what steps they intend to take to improve train services in the north of England.
The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)
My Lords, Ministers recognise that the current service provision is far below the standard that passengers rightly expect. The Government constantly review operators’ performance, and all options regarding contracts remain on the table to ensure we reach a long-term solution that works for passengers in the north and across the rail network.
Baroness Randerson (LD)
Recent Office of Rail and Road data exposes the scale of the misuse of P-coding the last-minute cancellations by TransPennine Express. In the month up to 4 February, TPE cancelled almost a quarter of its services, and Avanti West Coast was not far behind on 17%. These train companies have exploited this loophole to the great inconvenience of passengers and have misled the public. Can the Minister assure us that they will not be rewarded with new contracts?
Baroness Vere of Norbiton (Con)
I am not entirely sure that the picture is quite as the noble Baroness has set out. There is not necessarily a misuse of P-codes; the issue is that there has to be a point in the day beyond which a cancellation counts and has to be published as a same-day cancellation and the period before, when a cancellation can happen for all sorts of different reasons, including engineering works and a reduction in timetables, asked for by the department to ensure reliability. We are working very closely with the ORR on the transparency of the cancellation data that is out there. There will of course be P-code data, but there will be other data around the cancellation of train services. When it comes to performance figures, all of the data is taken into account.
Lord Foulkes of Cumnock (Lab Co-op)
My Lords, I caught the train from Edinburgh Waverley at 9.30 am and got here in plenty of time for Questions because I travelled on the publicly owned LNER. When are the Government going to learn that lesson?
Baroness Vere of Norbiton (Con)
My Lords, I went to Liverpool the Friday before last; I got there on time and I returned on time. There are journeys across the country, and across the north, that work on time and to a great level of passenger experience. However, it is the case that, where services are not working properly, we need to hold the operators to account and make them better.
Lord McLoughlin (Con)
My Lords, I draw attention to my interest as chairman of Transport for the North. There is no doubt that rail passengers in the north have had a torrid time, be it on TPE, Avanti or Northern. What can the Government do to reassure travelling passengers in those areas directly affected that the train companies have now got the right mechanisms in hand to ensure that future services will improve, whether it is industrial relations or other related matters? There is an issue around P-coding, but P-coding does give forward notification and that should be counted in the overall cancellations.
Baroness Vere of Norbiton (Con)
There are many things that the Government are doing, because not all train operating companies in the north are the same; they all have slightly different challenges and some have been able to address those challenges more quickly than others in certain circumstances. The challenges fall into three areas. The first is absence and sickness, which is higher than it really should be, and that needs to be addressed. The second is rest day working and overtime. Noble Lords will all know about the national industrial action that happens periodically, and there is also other industrial action around rest day working and more localised disputes. Those are having very significant impacts on services. The last, in some circumstances, is driver departure, as some drivers are choosing the leave the industry. As my noble friend points out, those are the sorts of things we have to consider. We have got action plans for each of the train operating companies, but each one will have slightly different challenges to address.
Lord Tunnicliffe (Lab)
My Lords, the Minister has just described a railway that is in a mess. Is the new Great British railways going to sort this out? If the answer is yes, why are we not seeing a Bill to make it happen? Does the Minister know when such a Bill is going to be introduced?
Baroness Vere of Norbiton (Con)
I think I have mentioned at the Dispatch Box many times that the Bill for rail reform will be introduced when parliamentary time allows. It is worth pointing out that an awful lot can be done before legislation is put in place. One key thing that can be carried out is workforce reform. We have to be absolutely realistic about the challenge that our railways face. Without careful and reasonable reform, there will be no long-term future for the railway. I put it to the noble Lord that if he has any influence whatever among the leaders of the trade unions, he asks them to put forward to their membership the packages that the Government have put forward. We need to understand whether or not we are going to be able to reform the workforce; if we are not, the consequences will be quite severe.
Lord Wigley (PC)
My Lords, will the Minister take this opportunity to kill stone-dead the reports that are circulating that, despite Avanti West Coast’s appalling performance, the Government are still minded to renew its contract?
Baroness Vere of Norbiton (Con)
I cannot possibly respond to those reports, but all options remain on the table with regard to all the different contracts as they come up for renewal. There are very well set out processes involving independent evaluation of performance, and all those things will be gone through when it comes to considering Avanti West Coast’s contract.
Lord Kirkhope of Harrogate (Con)
My Lords, I had the pleasure of travelling on the same train as the noble Lord, Lord Foulkes, this morning—but I obviously was not in the same part of the train as him. I would like to comment on the remarks made by the noble Baroness, Lady Randerson. While those of us in the north are irritated by the services provided by some of the providers, we are also waiting with bated breath for a decision by the Government to once and for all sort out the links that are necessary between our northern cities, east to west. When are these going to happen?
Baroness Vere of Norbiton (Con)
That is part of the complex web. The Government want to invest billions of pounds in rail infrastructure for the north. However, if we are unable to operate the services as the train operating companies would like to do, that will become increasingly difficult. It is important that, as we invest billions of pounds across the north, we do so with a constructive and collaborative relationship with the unions and the workforce, to provide the modern seven-day railway that we need.
Lord Alton of Liverpool (CB)
My Lords, at least the Avanti service this morning from the north-west ran, although it was 20 minutes late in getting to Euston. The noble Baroness was good enough to raise these issues during a meeting with Huw Merriman a few weeks ago. She will recall that one of the issues raised was the point just made by her noble friend about east-west travel. One suggestion was that the Hellifield link should be reopened to create a second line of route across the Pennines. The noble Baroness kindly said that she and the Transport Minister would consider coming to see the situation first hand. She has received requests from the local Member of Parliament for Ribble Valley and the leader of Lancashire County Council, and I wonder when that might be expedited.
Baroness Vere of Norbiton (Con)
I am grateful to the noble Lord for reminding me of that. I will go and give the Rail Minister a bit of a kick and see if we can get him on his way.
Lord Goddard of Stockport (LD)
My Lords, I think the Minister will agree with me that one of the ways the railways could be improved would be by stopping the strike action and getting things back to normal. On that basis, could she tell me whether, on strike days, the Government still pay subsidies to Avanti trains for providing no service whatever, or whether they withhold the subsidy that it gets on a daily basis for running the railways? I do not expect the number right now, but to within £10 million would be helpful.
Baroness Vere of Norbiton (Con)
I am not sure about the subsidies to which the noble Lord refers. There are complex contractual arrangements around what Avanti is entitled to, and the Government make sure that we abide by those contracts. The key here—I do not think I have emphasised this sufficiently previously—is that we need to ensure that we get the workers back to work and get the workforce reform that we need. I am very concerned that rail workers are being led by their union leaders towards a point where there will be no long-term jobs for them, and no railway system for passengers either. It is not the case that when a railway worker strikes they lose their pay just for that day; we are also weakening the system as a whole for the future.
Lord Watts (Lab)
My Lords, is it not the case, though, that the publicly run rail service is far more effective than the ones run by Avanti and the private sector? What lessons has the Minister learned from the difference in performance figures between those in public and private ownership?
Baroness Vere of Norbiton (Con)
There are all sorts of reasons and criteria as to why one train operating company runs better than another. Often, it can be due to engineering works—if you are upgrading a main line, for example. There are all sorts of different things that can happen. However, the Government do learn lessons from train operators’ performance, comparing one against the other. We take those lessons forward and, particularly for those TOCs in the north, we make sure that those lessons are put in their action plans.
Transport: South Wales
Baroness Vere of Norbiton Excerpts(1 year, 9 months ago)
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Baroness Wilcox of Newport
To ask His Majesty’s Government what steps they are taking to implement the eighth recommendation of the Union Connectivity Review, published on 26 November 2021, to invest in the South Wales main line and ease congestion on the M4.
The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)
My Lords, we are engaging with the Welsh Government and other stakeholders to develop transport connectivity improvements across Wales. I am delighted that we are today announcing a £2.7 million investment by the UK Government to develop options for new stations and services on the south Wales main line, which could relieve M4 congestion and support growth in the region.
Baroness Wilcox of Newport (Lab)
Despite the Chief Whip’s comments, I beg leave to convey sincere condolences from this side of the Chamber to the First Minister of Wales, the Prif Weinidog, on the sudden and tragic loss of his dear wife, Clare Drakeford. Er cof annwyl—may she rest in peace.
The Minister’s announcement is very welcome because, in terms of figures, we have 5% of the UK population and 11% of track miles but just between 1% and 2% of rail enhancement funding. I hope this funding will actually take place as stated; we were going to have electrification to Swansea but it did not happen. Can she assure me that the Government will show the people that they understand the importance of upgrading the relief lines between the Severn tunnel and Cardiff?
Baroness Vere of Norbiton (Con)
The Government are working closely with the Welsh Government. A newly established Wales rail board, which reports to both the Secretary of State for Transport and the Welsh Minister in charge of climate change, will consider all the different options in Wales and bring forward the most needed.
I of course echo the noble Baroness’s condolences, which are deeply felt on this side of the House too.
Lord Wigley (PC)
My Lords, in supporting the Question of the noble Baroness, Lady Wilcox, I point out that the union connectivity report also specifically recommends improving connectivity on the north Wales coast line
“for faster journey times, more resilience and capacity … to better serve North Wales”.
Since then, the number of through trains has halved and advertised services have been cancelled at short notice. When will the Government get their act together?
Baroness Vere of Norbiton (Con)
Train services are of course a matter for Transport for Wales but, on the infrastructure, recommendation 7 encouraged the Government to look at the north Wales transport corridor. We will take that recommendation on board. Funding is available in the UK connectivity development fund, and, as ever, we look to proposals from Transport for Wales and others.
Baroness Meacher (CB)
My Lords, if funds are to be found to ease the congestion on the M4, will similar funds be found to ease the congestion particularly on the M1, where I understand that congestion is at least as severe?
Baroness Vere of Norbiton (Con)
The M1 is one of our key arterial motorways, and it has had a number of upgrades over the years to increase capacity. We continue to look at those bottlenecks, and there will be more on that when announcements are made for RIS3, which is the next road investment strategy period, starting in 2025.
Lord Hain (Lab)
My Lords, why was electrification of the London to Cardiff line not extended to Swansea, as promised by the David Cameron Government?
Baroness Vere of Norbiton (Con)
That was because assessment of that electrification project showed no significant journey-time savings. In 2018, the National Audit Office concluded that it is right to assess investment decisions about upgrades to make sure that they give passenger benefits. We have to put our funding where it can have the largest passenger benefits.
Lord Berkeley (Lab)
My Lords, in addition to the helpful comments from the Minister on south Wales and investment generally, what about rail connectivity between the south and the north of Wales? That is one of the worst links—it is the longest and I believe it goes through England—so will there be some investment for that?
Baroness Vere of Norbiton (Con)
I do not have any further details about north-south connectivity in Wales. The union connectivity review very much focused on the transport corridors that run across north Wales and along the south coast, but I will write to the noble Lord if I can find out more.
Baroness Foster of Aghadrumsee (Non-Afl)
My Lords, in terms of UK connectivity, Northern Ireland unfortunately cannot let the train take the strain: we rely on air and sea connectivity. Given the sad collapse of Flybe, has the Minister had any conversations about sustainable connectivity between Northern Ireland and Great Britain?
Baroness Vere of Norbiton (Con)
The noble Baroness is right: the collapse of Flybe was a sad event, and we work closely with those who have lost their jobs because of it. However, it was a much smaller airline than noble Lords may have seen in the past. Of course we think about air connectivity to Northern Ireland. We have a public service obligation in place for the city of Derry/Londonderry, and there are currently over 200 daily flights from Belfast.
Lord Herbert of South Downs (Con)
My Lords, when upgrades to our major rail infrastructure are being considered, does it make sense for those upgrades to stop short of central London, or should they reach into central London, where most people would be connecting and travelling to or from?
Baroness Vere of Norbiton (Con)
As the Chancellor has made clear, HS2 will go to central London.
Lord Anderson of Swansea (Lab)
Could the Minister have a quiet word with her noble friend Lord Davies of Gower about the delays on the line from Swansea to London? Twice in the past three weeks, I have been delayed for over an hour. Once there was some mitigation as there were floods, but on the last occasion the replacement bus broke down and we were left with a very long delay. Surely that needs to be looked at as a priority by the new rail board. Is there any prospect of improving that line and of looking again at electrification?
Baroness Vere of Norbiton (Con)
As I said, services are run by Transport for Wales, but the new Wales rail board will consider matters in the round. Sometimes flooding occurs and replacement bus services can indeed break down, but it is important that we improve services across south Wales. The £2.7 million kicks off what could be very significant investment: there would be five new stations, and improvements between west Wales and Bristol Temple Meads will be looked at.
Lord Griffiths of Burry Port (Lab)
My Lords, we have heard mention of Swansea, the north Wales corridor and various other places of great importance. From time to time, I have to get to Lampeter. It used to have a railway line, which I enjoyed using. If it were restored and continued to Aberystwyth, a significant and time-saving step would be offered to north and south Wales, and it would enable them to get their act together.
Baroness Vere of Norbiton (Con)
If the noble Lord will forgive me, I am not quite aware of where Lampeter is—I am being told that it is “on the left”. For any rail investment, we must look at the benefits and costs. If the Welsh Government want to look at that and bring forward proposals that show that the benefits would far outweigh the costs, we would of course look at them.
Lord Grocott (Lab)
Further to my noble friend Lord Griffiths’s question, it is very welcome that we are talking about, we hope, opening lines that were vandalised by Dr Beeching. The Government have had a plan for doing some of that, so can the Minister update us as to how many lines closed by Beeching are now in the process of being reopened?
Baroness Vere of Norbiton (Con)
I do not have the detail on that, but I know that the Okehampton line has been reopened and that there is significant work going on in other places. I will send an update on that programme to the noble Lord.
Cars: Headlight Glare
Baroness Vere of Norbiton Excerpts(1 year, 9 months ago)
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Baroness Hayter of Kentish Town
To ask His Majesty’s Government what plans they have, if any, to introduce regulations for car headlight glare to reduce the reported problem of drivers being dazzled, especially from LEDs.
The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)
My Lords, regulations are already in place to help prevent headlamps, including those using LED technology, causing dazzle and glare. Nevertheless, work is ongoing at an international level to develop and introduce improved headlamp aiming requirements. These are also likely to mandate automatic headlamp levelling systems on new cars.
Baroness Hayter of Kentish Town (Lab)
I thank the Minister for that Answer, which is rather better than a rather complacent Written Answer she gave me. I am grateful for that, because the RAC has reported that nine out of 10 drivers think that some or most headlights are too bright and 90% of them say that they get dazzled. The SMMT is aware of this, as is the College of Optometrists, which assures me that it is not just elderly eyes such as mine that are affected but youngsters’ as well—as I see being confirmed around the Chamber. Will the Minister agree to meet with me and others interested in this matter to see whether we can make more rapid progress on issues such as the aiming height of lights?
Baroness Vere of Norbiton (Con)
I will certainly meet the noble Baroness and others who are interested in this. She mentioned the RAC survey, which was a survey—people were self-selecting in their responses. In 2018, research concluded that overall there are no direct adverse health effects from LED emissions in normal use. Indeed, they might reduce light sensitivity due to the absence of UV radiation. As I said, work is continuing on this. It is important that we look at the research, but we have pressed the UNECE to make further progress.
Baroness Randerson (LD)
My Lords, the noble Baroness asked about new technology, but tomorrow is the 40th anniversary of the introduction of seat-belt laws in the UK. They have saved many thousands of lives since, yet in 2021 30% of those killed in car accidents were not wearing their seat belts. The Prime Minister’s recent experience has revealed the importance of raising awareness. The current £100 fine with no penalty points is out of kilter with the fine for, for example, looking at your mobile phone, which is £200 and six penalty points. Will the Minister guarantee that the Government will review the law on seat belts with a view to introducing penalty points?
Baroness Vere of Norbiton (Con)
The Government are doing a significant amount of work on road safety. Indeed, I took much of that work forward in the three years that I was the Roads Minister. We will publish the road safety strategic framework in the spring. That will look at all different elements of road safety with a focus on how we can reduce deaths and serious injury.
Lord Aberdare (CB)
My Lords, one thing that exacerbates headlight glare is that many cats’-eyes seem to be either not effective or not present at all. Can the Minister tell us what regulation there is to ensure that cats eyes are installed and maintained in working order?
Baroness Vere of Norbiton (Con)
I do not have information on the regulation of cats’-eyes to hand. However, I will happily write to the noble Lord with further details.
Lord Lexden (Con)
My Lords, when I was young long ago, it was considered right and courteous for motorists to dip their headlights for the benefit of others on the road. Is this practice still continuing or is it long out of date? I ask this question as a non-motorist.
Baroness Vere of Norbiton (Con)
My noble friend is quite right. One should not drive at another car with full-beam headlights on; it is right that they are dimmed. However, many vehicles nowadays have a manual system for levelling the aim of headlights; the problem is that not enough vehicle owners know how to use it. That is why we asked the UNECE to look very closely at the automatic systems that are available to see whether that would help.
Lord Tunnicliffe (Lab)
My Lords, I return to the point on road markings and cats’-eyes. An awful lot of road junctions have become increasingly complex. Good road marking is crucial to finding your way around them, but it usually seems to be only white lines on dark surfaces, and there seems to be a world shortage of white paint. Over and over again, the best you can see is a shadow during the day; at night, particularly when it is wet, you are all alone trying to navigate the complexity.
Baroness Vere of Norbiton (Con)
My Lords, the Government set out guidelines for local authorities on road markings and all sorts of different things on the streets. We are currently looking at revising these but, of course, for most roads across the country, it is for local authorities to make sure that they are marked up appropriately.
Lord Flight (Con)
My Lords, would not the solution to this issue be an automatic system that comes with any car purchased?
Baroness Vere of Norbiton (Con)
I am grateful to my noble friend, as that is precisely what we are looking at. Indeed, it was the UK that asked the UNECE to look at the automatic systems available, do the research and assess whether they should be implemented in new vehicles. The discussions on this matter will proceed in April 2023.
Lord Watts (Lab)
My Lords, the Minister says that her department is carrying out a review of road safety. Will it cover cyclists, who often travel with no lights, go through red lights, travel at high speeds and cause danger to the public?
Baroness Vere of Norbiton (Con)
The noble Lord is absolutely right. Road safety is not just about motorists; it is about everybody who uses the roads, including cyclists and pedestrians. We need to make sure that all road users can interact safely with each other to try to reduce deaths.
Lord Grocott (Lab)
The Minister seemed unconvinced by my noble friend Lady Hayter’s evidence of how motorists feel about dazzling lights coming towards them—it is certainly anecdotally the case from people I have spoken to—but, if she discounts my noble friend’s evidence, what evidence does the Minister’s department have on this issue, which seems to be of considerable concern?
Baroness Vere of Norbiton (Con)
I was just trying to point out that the evidence noted by the noble Baroness, Lady Hayter, was from a survey. The Department for Transport did scientific research into this matter in 2018. As I said, the conclusion overall was that there was no direct adverse health effect from LED light emissions. However, that does not mean that we do not continue to take a great interest in this. We recognise people’s concerns about dazzle and glare, which, indeed, is why we have pressed the international community to make some headway.
The Earl of Clancarty (CB)
My Lords, I am not sure the health effects are the real problem. I have read that quite a few accidents have been caused by this, so maybe there is quite an urgency to the matter raised by the noble Baroness, Lady Hayter.
Baroness Vere of Norbiton
I can provide some further evidence. Between 2010 and 2020, so a 10-year period, dazzle was a contributory factor—and indeed there can be many contributory factors; you do not just have to have one—in 0.25% to 0.34% of collisions. Far less than half a per cent have dazzle as a contributory factor. However, we have also looked at the trend over time and there has been no increase in the amount of dazzle caused. Again, we will continue to look at all evidence, but I can say that a very small number of collisions even have it as a contributory factor.
Lord Geddes (Con)
Does my noble friend know whether the self-adjusting lights can be retrofitted?
Baroness Vere of Norbiton (Con)
I am grateful to my noble friend. I do not know whether they can be retrofitted, but I will find out for him.
Lord West of Spithead (Lab)
My Lords, my noble friend mentioned the complexity of road crossings. Does the Minister feel that the number of signs one comes across, for example in London—telling one that one cannot turn left, right, go straight on; where the cyclists go, what the parking is like, what the speed limit has changed to—are so numerous? Has there been any study into what a human being can understand without running people over because he is trying to look at them all?
Baroness Vere of Norbiton (Con)
Yes, there is something called sign blindness where you get too many signs and the brain gets overwhelmed. We are very conscious of that, and that is why we are looking again at our guidance to local authorities. In London, that would fall under the remit of the Mayor of London, so the noble Lord may wish to take it up with him. I am aware of some junctions near me that could certainly do with some attention.
Railways (Penalty Fares) (Amendment) Regulations 2022
Baroness Vere of Norbiton Excerpts(1 year, 10 months ago)
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The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)
My Lords, I am enormously grateful to the noble Lord, Lord Shapps, for giving your Lordships’ House and indeed me—
Baroness Vere of Norbiton (Con)
I deeply apologise to the noble Lord, Lord Snape, for getting his name wrong.
This is a great opportunity to be back once again in front of your Lordships’ House to discuss trains, train fares, train ticketing and, of course, train services. I very much appreciate all noble Lords’ contributions this evening.
The regret Motion tabled by the noble Lord, Lord Snape, is linked to a statutory instrument relating to changes to penalty fares. This was laid in your Lordships’ House in October 2022 and comes into force on 23 January 2023. I will provide a little bit more context to ensure that noble Lords are aware of what this SI does. From 23 January 2023, the new penalty fare on the rail network in England will be £100 plus the price of a single fare to the passenger’s intended destination on that train. It is not the £100 alone; there is an additional amount, which will take into account the journey travelled. Another thing to understand is that the £100 penalty is reduced to £50 plus the price of the single fare if it is paid within 21 days. I hope that people will take advantage of that opportunity.
As noted, the penalty fare is currently either £20 or twice the full applicable single fare to the next station that the train calls at, whichever is greater. That sounds a bit more complicated than what we will now have, which offers great clarity to passengers. As noted, the value of the penalty fare has not changed since 2005, which is nearly 20 years ago. It was in response to growing concerns about the impact of this real-term decline in the value of the penalty fare that the Government consulted on these changes to penalty fares in March 2021. The consultation indicated that the £20 value of the penalty fare was just too low to be an effective deterrent and that it should be increased.
The change was put into place to ensure a more effective deterrent. This should reduce the cost of fare evasion from passengers travelling without a valid ticket while ensuring that honest, fare-paying passengers are not unfairly penalised. An estimated £240 million is lost annually due to fare evasion on GB railways. This change aims to reduce the burden on the taxpayer while ensuring that it is fair on the travelling public as well.
Staff who issue penalty fares are trained and authorised in the procedure and are allowed to use their discretion on whether to issue a penalty fare. This helps to mitigate the impact on those passengers whose intention was not to avoid paying but, for whatever reason, have a ticket that does not match their intended journey. The noble Lord, Lord Snape, came up with many examples where this sort of discretion would absolutely be used. Therefore, we do have the flexibility under the new penalty regime as it was under the old penalty regime. In that regard, not much has changed. We will have to put Peel to one side in this case, because it is not an absolute certainty that if one is on a train with a ticket that does not match your intended journey, you will get a penalty fare. There may be reasons why it would not be appropriate. That is fair on passengers and provides the best experience to the travelling public.
However, should a passenger receive a penalty fare and feel that it is really not appropriate, there is a robust appeals process, which was introduced in 2018. That provides a further level of protection for passengers who feel that they have been treated unfairly. This appeals process has three different levels, and the third appeal is considered by an independent panel of three members, none of whom was involved in the handling of the previous two appeals.
It is for train operating companies to manage fare evasion on their services and there are a number of measures that they can use to do this, including penalty fares and unpaid fare notices. Avanti West Coast, for example—a favourite of the noble Lord, Lord Snape—chooses not to issue penalty fares, but it has alternatives. A passenger on an Avanti West Coast service who is unable to produce a valid ticket while travelling may need to purchase a full-price anytime ticket with no discount. As an alternative, they may be issued with an unpaid fare notice requiring them to pay the fare within 21 days. We are trying to set out here how a bit of flexibility is necessary and that a one-size-fits-all process for every service across England will not work.
There is a bit of flexibility to tailor overall revenue protection activity and adjust the action taken to a single passenger, dependent on that passenger’s circumstances. It is not in anyone’s interest for a TOC to operate a universally heavy-handed approach to all passengers travelling with an incorrect ticket. However, TOCs have a right and justifiable obligation to target those passengers who knowingly travel without a valid ticket. In those circumstances, it is right that the passenger without a ticket is appropriately penalised. This acts, among other things, as a deterrent.
The noble Lords, Lord Berkeley and Lord Snape, raised the issue of the incentives on TOCs to collect revenue. After all, it is not their revenue in the end. The department works with TOCs to ensure that ticketless travel surveys take place biannually to allow revenue protection teams to target known areas of fare evasion to have the maximum effect. Part of the payments made to operators is based on the outcome of those surveys.
The noble Baroness, Lady Randerson, asked me some questions about Wales. While I have some information about that, I would rather write a letter with a fuller explanation, if that is okay. I will try to include what Wales is doing and any discussions with the Welsh Government.
The noble Lord, Lord Tunnicliffe, raised the issue of communication, and I agree with him that it is really important that passengers know about these changes and so do rail staff. That is already well in hand. The Rail Delivery Group is leading work with the train operating companies on communications materials, which will include posters, signage, leaflets at stations and websites. The Rail Delivery Group will update its guidelines to reflect the new penalty fares regulations.
The noble Lord highlighted the complexity of ticketing, as set out in Modern Railways magazine—not a magazine with which I am hugely familiar. But tickets in England are hugely complicated and, sometimes, when one is booking online, one may not get the best option. I will make sure that officials look at the points raised by the noble Lord, Lord Berkeley, about systems that were considered in the past and how we might roll them out.
The Government remain committed to radically reforming and improving the passenger experience of fares, ticketing and retailing on the railways. We want to simplify the current mass of complicated fares and tickets, while protecting affordable turn-up-and-go tickets and season tickets. There is much work in this area and there will be a real transformation in the way rail travel is bought, paid for and experienced. Removing complexity in ticketing systems will allow all related systems to be simplified to help reduce cost.
I reassure noble Lords that no passenger will be left behind. We will make sure that we serve those who use cash or those who do not have access to a smartphone or the internet. We need to make sure that they too can buy a ticket or access help to buy a ticket at the train station. We are working very closely with the Great British Railways transition team and the sector to build this better ticketing system and a better railway. We will take that further in due course.
Lord Berkeley (Lab)
I am very grateful to the noble Baroness. She has given us a very interesting response to many of the questions that noble Lords have raised but, so far, has not mentioned what has happened to the Bill that was promised and mentioned in my noble friend’s Motion, which we are debating. Can the Minister give me some indication of why the Department for Transport has had this proposal to simplify ticketing, by using IT and everything else, for a year? It would save a great deal of money and give people a lot of confidence. According to some people I have talked to, this does not need legislation. I believe that the noble Lord, Lord Hendy, has also said that parts of the Bill do not need legislation, so why can we not do that? I appreciate that the Bill is late—we could have a long debate about that—but what is holding this up, if it does not need legislation? I am told it is opposition from the train operating companies, but who is in charge? Minister, you are in charge.
Baroness Vere of Norbiton (Con)
Oh, good! I take the noble Lord’s point. I was going to spell out a number of things that do not require legislation. We want to legislate and we must do it when parliamentary time allows, but there are many things that we can do without legislation. I will take back the specific point about the ticketing system and maybe write to the noble Lord and all who spoke in the debate to see if I can find a little more clarity on that.
While I am on a roll on this, the noble Lord, Lord Tunnicliffe, mentioned long-term planning, which is one of the things that we do not need legislation for and which we have been thinking about. We are developing for publication the first draft of a long-term strategy for rail. I am sure noble Lords will appreciate the opportunity to debate that when it is published, because it sets out a long-term vision for our rail system over the coming decades.
To conclude, the vast majority of passengers who travel on our railways have the right ticket. If they do not, there are understandable circumstances. We accept that there is flexibility in the services that the train operating companies offer. However, we believe that the increase in the penalty fare is a sensible measure to discourage travel without a valid ticket, because it is simply not fair on other passengers or the taxpayer.
I am grateful to the noble Lord, Lord Snape, for the debate today. I have no doubt that I will be back at this Dispatch Box to discuss the railway system again, and I look forward to it.
Lord Snape (Lab)
My Lords, I am grateful to those noble Lords who participated in the debate. My noble friend Lord Berkeley reminded me of my failure to mention split ticketing. I could have said how desirable it is to stop that particular practice, although it is understandable that those in the know know how to do it. The magazine to which I referred set out a case of a passenger who was in the know, who used split ticketing to get from London to Edinburgh and back, but he needed 18 different tickets to do it. Such a system is nonsensical.
The noble Baroness, Lady Randerson, who speaks for the Liberal Democrats on these matters, was right to point out the disparity between the rate of inflation in 2005 and the fivefold increase in penalty fares, to £100, that the Government propose. The Office for National Statistics informs me through my mobile phone that £20 in 2005 was worth £34.52 at the end of 2022. That is a hell of a difference between £20 and £100, plus the cost of the single fare on top of the penalty, as we were reminded. So it is a pretty indiscriminate increase, presumably plucked out of the air. The Minister did say in conclusion that people had been consulted since 2021 about this increase: she did not tell us who had been consulted, and I just wonder whether Mr Anthony Smith from Transport Focus had been, because I do not think that most passengers would approve.
I am grateful again to my noble friend Lord Tunnicliffe from the Front Bench, and beg leave to withdraw the Motion.
Rail Services
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Baroness Randerson
To ask His Majesty’s Government what plans they have to improve rail services in Great Britain.
The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)
My Lords, the Government are absolutely committed to reforming our railways and ensuring a high-quality, seven-day railway across the whole country. In 2021, we published the Plan for Rail White Paper to address long-term structural challenges within the sector. In the immediate term, the Government as facilitator have helped improve communication between negotiators and unions.
Baroness Randerson (LD)
My Lords, the Government rely on rail to support their carbon reduction targets, but prolonged strikes and appalling management at some train operating companies are definitely deterring passengers. The announcement today of yet another rail strike in the first week of January reinforces the public’s view that the Government are presiding over decline and seem paralysed into inactivity.
So my question to the Minister is this: Great British Railways was hailed as the solution to the current mess in our rail services, but the new Secretary of State now seems to have put it on hold. Can the Minister explain to us why it is delayed and why the legislation is delayed—or is it yet another abandoned government ambition?
Baroness Vere of Norbiton (Con)
I think that the reason for the delay in the legislation has been well set out both by the Secretary of State and the Rail Minister in front of the Transport Select Committee. There is a significant pressure on parliamentary time at the current time, owing to various challenges that were not anticipated. It is also the case that we have received thousands of contributions to the consultation around Great British Railways. We are working at speed on all the things that do not need legislation, and we will bring forward legislation in due course.
Lord Woodley (Lab)
My Lords, there are things that we do not do if we want to improve the railways. First, we do not close ticket offices to the detriment of customers, and we do not sack guards on trains. The single best way to improve the whole network has already been proved on the east coast main line, which is to take the railways back into public ownership—starting with the absolutely disgraceful Avanti franchise, which I have been the victim of personally for the last four out of five weeks. That would improve efficiencies at the end of it, increase revenues and get better value for taxpayers’ money. Does the Minister finally agree?
Baroness Vere of Norbiton (Con)
I am very concerned that the noble Lord states that guards are being sacked. If he could let me know who is doing that, I would be very happy to take that forward.
Lord Haselhurst (Con)
My Lords, does my noble friend agree that, in improving railway services at present, it would be best to concentrate on the provision of more track capacity, especially as it might improve connectivity to our seaports and airports in ways that will improve the movement of passengers and freight and go some way towards undoing the damage done by the Beeching proposals some 60 years ago?
Baroness Vere of Norbiton (Con)
I am very grateful to my noble friend for raising this issue. It is something that is top of mind—and, indeed, the pandemic certainly showed everyone in the nation how important freight is and how important it is to get it moving around. The Government have published their future of freight strategy, and Sir Peter Hendy has published his Union Connectivity Review. All these are looking at these very important elements of connectivity to our ports. In the Autumn Statement, the Government recommitted to transformative growth plans for our railways, and we will look at rail enhancements to our ports as part of that.
Lord Wigley (PC)
My Lords, does the Minister accept that this question refers to service? The problem that we face with Avanti West Coast and in other areas is that, when there is a lack of the necessary number of drivers or trains, trains get diverted to certain popular lines, away from other areas which find themselves without any service whatever. If the railways are meant to be run as a public service, there should be an entitlement to that service in every part that depends on that line, not just a concentration on those lines that make the most profit.
Baroness Vere of Norbiton (Con)
I agree with the noble Lord that some train operating companies have struggled recently: they have had to cut their services, and that is deeply regrettable. However, since then a lot has been done around recruiting more drivers. Services are coming back and I hope the noble Lord will see an improvement.
Baroness Brinton (LD)
My Lords, Southern Rail got rid of its guards five years ago. Last year, it awarded a passenger compensation of £17,000 because she was repeatedly left on her train in a wheelchair. Part of the negotiations between the train companies and unions at the moment is over removing guards from further trains in other areas. The Minister talked about a high-quality and reliable service for passengers. How on earth can that be possible when, for disabled passengers, guards are absolutely key to having a safe journey and being able to get off?
Baroness Vere of Norbiton (Con)
Absolutely. Our ability to provide a good service for passengers with reduced mobility is top of mind. It is why we developed the app to enable passengers to be able to book ahead. It is the case that guards can provide a very useful service, but so can people at the station. That goes back to the issue around ticket offices: sometimes it is better to have people outside ticket offices, walking around platforms, and being able to assist people with mobility needs in order that they can get on the trains that they need to.
Lord Kamall (Con)
Can my noble friend enlighten us on some of the future thinking in her department on new railway technology; for example, the use of battery trains and hydrogen trains, which means that the infrastructure in many areas will be cheaper because we do not have to install electric overhead cables or a third rail? How will that improve rail services in areas where it is economically infeasible at the moment?
Baroness Vere of Norbiton (Con)
My noble friend is quite right: the opportunities for decarbonising our transport system using our railways are massive. We have invested in hydrogen trains—I think they are called HydroFLEX. That is something we will look to take forward in those parts of the country that will be hydrogen hubs. Of course, electric propulsion plays a very important part and we look to technology around the world in order to see whether we can bring it back to the UK.
Lord Tunnicliffe (Lab)
My Lords, I always admire the way the Minister battles on with this problem, but this Government have been in office for 12 years and the railways are a mess. Let us look just at Avanti. Back in October, when I called on the Government to end Avanti’s contract, the Minister told the House that
“in December, Avanti will go from 180 daily services to 264”.—[Official Report, 26/10/22; col. 1526.]
We are in December: how many services each day has Avanti averaged so far this month?
Baroness Vere of Norbiton (Con)
I do not quite have the data the noble Lord is looking for. However, I think this may go some way towards meeting that. Our view is that Avanti’s recent performance has not been good enough, and we are seeking to understand why that is. We know that about 20% to 25% of train services have been cancelled due to staff shortages of both drivers and train managers, and we know that there has been a significant amount of sickness recently. Obviously, we are investigating that with Avanti. However, I will just say, looking at the bigger picture, that there are very significant national strikes. Build on to that some action short of strikes—for example, by fleet maintenance workers on South Western and Chiltern—and this leads to stock imbalances on these shoulder days, as does, of course, the removal of rest-day working. It takes many different types of organisations to run a railway. One of those is the unions, and we must make sure that we encourage the unions to cease their action and get back to running our railways.
Lord Grocott (Lab)
My Lords, the Minister pointed out that there are many different organisations involved in running the railway. We know that the main reason for that is that the railways were privatised and we ended up with huge numbers of separate companies of varying quality, some very poor indeed, running or trying to run a railway; a fragmented system; and a system that, partly as a result of that fragmenting, has a near-incomprehensible system of ticketing at times. I just ask her to agree, whatever our differing views on privatisation—I know what mine are—that what the railway needs is a unified railway structure, with clear lines of responsibility and proper accountability to the British public.
Baroness Vere of Norbiton (Con)
I think I probably agree with the noble Lord, although I suspect that I would achieve those goals via an entirely different method. We have come a long way in getting the White Paper out there and starting work on the long-term strategic vision for rail, which is a plan for 30 years, and the GBR transition team is currently analysing hundreds of responses to the call for evidence. The starting point is a long-term vision; it must be accountable to taxpayers but also much more accountable to passengers.
South Yorkshire Passenger Transport Executive (Transfer of Functions) Order 2023
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Baroness Vere of Norbiton
That the draft Order laid before the House on 8 November be approved. Considered in Grand Committee on 13 December.
South Yorkshire Passenger Transport Executive (Transfer of Functions) Order 2023
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Baroness Vere of Norbiton
That the Grand Committee do consider the South Yorkshire Passenger Transport Executive (Transfer of Functions) Order 2023.
The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)
My Lords, this draft order was laid before Parliament on 8 November. It is solely concerned with the South Yorkshire Passenger Transport Executive and the South Yorkshire Mayoral Combined Authority, and has been laid at the original request of the former Mayor of South Yorkshire, Dan Jarvis MP, with the full support of the current Mayor of South Yorkshire, Oliver Coppard.
The order is being made under Section 85 of the Transport Act 1985, which allows the Secretary of State for Transport to make provisions for the dissolution of PTEs and the transfer of their functions, property, rights and liabilities to the relevant integrated transport area. This order will dissolve the South Yorkshire PTE and transfer its functions, property, rights and liabilities to the South Yorkshire MCA.
PTEs are delivery bodies responsible for implementing the strategic transport plans in their area. They are responsible for securing the provision of local public transport across their area as they consider appropriate, including commissioning socially necessary bus services and administering travel concession schemes. PTEs have existed in many of our largest city regions for many years, predating combined authorities, which are now responsible for transport planning in their areas.
The South Yorkshire PTE was established by the South Yorkshire Passenger Transport Area (Establishment of Executive) Order 1973 and was variously accountable to the metropolitan county council, the passenger transport authority and the integrated transport authority in South Yorkshire until the South Yorkshire integrated transport authority was dissolved and its functions transferred to the South Yorkshire Mayoral Combined Authority by the Barnsley, Doncaster, Rotherham and Sheffield Combined Authority Order 2014. As well as its responsibilities in relation to buses, the South Yorkshire PTE also owns Supertram in Sheffield and is responsible for the arrangements for its operation.
The South Yorkshire MCA’s 2019 review of bus services in its area, chaired by Clive Betts MP, recommended among other things that the PTE cease to exist as a separate organisation and instead become part of the combined authority. The review concluded that a separate arm’s-length transport authority was no longer the right model and that a single entity responsible for bus transport strategy and delivery in South Yorkshire would provide a clearer focus on passenger needs and user-centred transport design and delivery.
As the review notes, this is already the case in other city regions—for example, the West Midlands and West Yorkshire—while other city regions, including Greater Manchester and the Liverpool City region, have chosen to retain their PTEs as executive bodies of their combined authorities. The Government recognise that a single entity may support the alignment of transport priorities with economic growth and decarbonisation objectives. However, providing that there are clear lines of accountability and sound governance in place, it is right that combined authorities determine which arrangements are best for their area. In this case, South Yorkshire has also identified scope for efficiency savings that could be reinvested in the local bus network.
Following the bus review, the then Mayor of South Yorkshire asked the Department for Transport to take the necessary steps to transfer the functions of the PTE to the combined authority. The Secretary of State agreed to do so and my officials have worked closely with the mayor’s team to bring forward this order. The order will make the MCA responsible for planning, delivering and managing local public transport services, bringing these functions under a single roof.
This order will make a straightforward and sensible amendment to the administration of local transport services in South Yorkshire at the request of the mayor. It is important that the Government deliver on devolution, supporting local authorities in providing services more efficiently for the people in their area. I beg to move.
Lord Tunnicliffe (Lab)
My Lords, I welcome this order to merge the South Yorkshire Passenger Transport Executive into the South Yorkshire Mayoral Combined Authority. This step should lead to more effective and more accountable decision-making, but it is disappointing that it has taken this long for the order to be implemented. I begin by asking the Minister to confirm that the department is engaging with the South Yorkshire Mayoral Combined Authority and its constituent local authorities to ensure there are no further delays.
Powers and reform must be matched with investment, and it is clear that the Government lack ambition for the future of South Yorkshire’s transport network. Today, Ministers still spend three times per head more in London than in Yorkshire and the Humber. If the South Yorkshire Mayoral Combined Authority is to deliver a truly trans- formative agenda, then the Government must provide real support. I hope the Minister will commit to that.
Baroness Vere of Norbiton (Con)
My Lords, I am grateful to both noble Lords for their contributions to this short debate. I hope I was able to warn the noble Lord, Lord Scriven, in my opening remarks that this is an administrative change: it is nothing more exciting than that, but it makes sure that the accountability, responsibilities and governance are clear. It also saves the MCA having both the PTE and the MCA structure, so there will be some small savings. We were asked for this, and it is not something that we would necessarily have required of all MCAs, because MCAs should be able to choose how they administrate their local transport powers. There are no changes to the powers that the mayor will have, although colleagues in DLUHC are looking at taking forward further devolution for places in due course.
Lord Scriven (LD)
The Minister has a difficult job in defending this in terms of accountability. People understood the South Yorkshire Passenger Transport Executive, and councils were accountable at a local level for being on it. My point is that, since the transfer of the passenger transport executive to the mayoral authority, all that the South Yorkshire Passenger Transport Executive did has been lost in the myriad of what the mayoral authority does. The public are finding it harder than before to hold anyone to account for what is going on. All this does is formalise exactly the hybrid situation that has been in place since early 2021. As for accountability, if it continues as it has done since the partial incorporation, it does not make the accountability easier; it actually makes it harder.
Baroness Vere of Norbiton (Con)
I beg to differ with the noble Lord on this matter. The people of the constituent local authorities can of course take it up with Mayor Coppard, as the elected mayor. The local authorities that are the constituent parts of the combined authority can also take it up with that elected mayor. All this is doing is trying to take out some of what Mayor Coppard must believe to be unnecessary administration between him and his team and the operation of effective local transport systems. I literally have no further lines on that. If the noble Lord has a problem about establishing accountability, I reassure him that Mayor Coppard is accountable and he should of course raise those issues with him.
I hope the noble Lord knows—I am sure he does—that heavy rail services do not operate under these arrangements but, of course, we look to locally elected mayors to engage very robustly with train service operators in their area. It is the case that light rail services will fall under the remit of the local transport plans that Mayor Coppard will no doubt take forward for the benefit of local people.
On the questions raised by the noble Lord, Lord Tunnicliffe, I suppose one could say that there has been a short delay in putting this administrative order in place. We got to it as soon as we could, but there is pressure on parliamentary time at the moment. I believe that the delay was not excessive and throughout all that time we have had a strong relationship with the local mayor and his team. Indeed, from a transport perspective we have a good relationship with all the local mayors. When I covered that portfolio, I would frequently have conversations with them to hear their concerns and listen to what they wanted as investments.
It is worth touching on some of the investments that we have made and are making in South Yorkshire. South Yorkshire has received £570 million from the city region sustainable transport settlement, which is just part of the £5.7 billion that is going to eight mayoral combined authorities. The South Yorkshire amount includes just over £100 million for the renewal of the Supertram in Sheffield. Prior to that, the area received £150 million as part of the transforming cities fund. The MCA has been awarded £8.3 million in ZEBRA funding to fund zero-emission buses. In addition, from the local growth fund there was £42.3 million towards the Lower Don Valley scheme in Rotherham. There was also a successful bid in round 1 of the Restoring your Railway Fund.
We always look to the mayors of our large cities and city regions to put forward investment ideas, and are grateful that they have done so. The city region sustainable transport settlement schemes are now, I think, all finalised. It is now a question of getting them delivered, and I very much look forward to seeing some of those projects come to fruition to improve transport, not only in South Yorkshire but in all the mayoral combined authority areas that have been the beneficiaries of our investment.
Railway Station Ticket Offices
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Lord Snape
To ask His Majesty’s Government what representations they have received from (1) rail passenger groups, and (2) other stakeholders, about the proposed closure of railway station ticket offices.
The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)
My Lords, the Government regularly hold meetings with rail passenger groups and other stakeholders, including the Disabled Persons Transport Advisory Committee. Retail and workforce modernisation, including industry plans for ticket offices, forms part of those discussions. To propose any changes to the opening hours or the closure of ticket offices, train operating companies must follow the process set out in the ticketing and settlement agreement.
Lord Snape (Lab)
Would the Minister be relaxed about catching a late-night train—operated only by a driver with no other staff on it—from an unstaffed station and then leaving the train at an unstaffed station at her destination? Does she think that ticket machines would come to her assistance in the event of any problems? If something unfortunate happened and she had to use a wheelchair, how would she consider travelling in those circumstances? Bearing in mind that, in the Greater London area, the London Overground, the Underground and the Elizabeth line all have stations staffed from the first to the last train, why cannot the rest of the country be treated in the same way?
Baroness Vere of Norbiton (Con)
My Lords, driver-only operations have been around since about the 1980s. It is certainly not a new concept. Over half of passengers who use the railways are on trains where driver-only operations are in place and have been accepted by train drivers. If we are able to change arrangements at ticket offices in some locations, that will mean that more people will be out and about in stations, providing the eyes and ears that we need to keep passengers safe. The Government are very conscious of more vulnerable adults and how they travel. We work very closely with the police and the Rail Delivery Group.
Lord Udny-Lister (Con)
My Lords, will the Minister comment on the fact that, in 2015-16, Transport for London closed all ticket offices on the Underground to free staff to be available for helping passengers and providing information? Why has it taken Network Rail all these years to get round to this particular modernisation? Indeed, what is happening with all the other modernisations? After all, this is fairly low-hanging fruit.
Baroness Vere of Norbiton (Con)
It is up to the train operating companies, which operate the ticket offices, to think about the best way to manage their resources—including people—to serve customers better. I accept that TfL is often ahead of the game in many areas. Noble Lords will recall a time when you could pay by cash for a bus ticket in London; that is the case no longer. There are ticket offices across the country where less than one ticket an hour is sold. I put it to noble Lords that the person behind that glass screen could be doing other things.
Baroness Randerson (LD)
My Lords, many of the stations that I use have not had ticket offices for years, but my main concern is not just how and where you buy the ticket but how much it costs. We already have the most expensive railway in Europe. Are the Government committed to ensuring that fare increases are frozen next year to help with the cost of living in these difficult times, and to reflect the dire service that passengers have received in recent months from many train operating companies?
Baroness Vere of Norbiton (Con)
When it comes to the railway, DfT Ministers have front of mind the impact on passengers of recent disruption, and value for money for all taxpayers. The railway has lost 20% of its passengers since the pandemic, which means that it has also lost between £125 million and £175 million a month in revenues. Nobody wants to see fares go higher but the reality is that we need to ensure a good deal for taxpayers. Part of that involves being able to modernise the railways such that they can offer the sort of service, at the sort of fares, that people want.
Lord Grocott (Lab)
My Lords, is it not the case that ticket offices are providers not just of tickets but, frequently, of essential information for travellers? Given the huge complexity of ticketing systems across the country and lack of knowledge, perhaps, about the cheapest or quickest route, does the Minister not agree that ticket offices need to remain open for that reason in addition to those pointed out by my noble friend Lord Snape?
Baroness Vere of Norbiton (Con)
I think the noble Lord sort of makes my point for me. I agree with him that people need help, but it may not just be about buying a ticket and that person does not necessarily have to be sitting behind glass. Some customers need all types of help, particularly if they have reduced mobility. Our view is that there may be circumstances where it is appropriate to make sure that people are out and about helping customers to learn to use ticket machines and answering questions on the platform and not downstairs at the ticket office. It is all about flexibility.
Baroness Buscombe (Con)
My Lords, am I not right in saying to my noble friend the Minister that we now have a new Minister for Railways in another place who will focus entirely on updating the so-called antiquated systems of ticketing and the way that the railways are managed and run?
Baroness Vere of Norbiton (Con)
My noble friend is quite right. Huw Merriman MP has taken over as the new Rail Minister. If I may, I will just plug the meeting I have arranged with the Rail Minister tomorrow at 5.30 pm for any noble Lord who wishes to attend to ask him questions about current services, industrial action or, indeed, the critical modernisation that he is focused on.
Lord Berkeley (Lab)
My Lords, the Minister has talked about driver-only trains, but the key surely is to have people on the station who can help people who are in wheelchairs or disabled in some way—my wife uses a wheelchair all the time—to get on and off the trains. Whether they are behind a ticket barrier or in an office, it does not really matter. Can she assure the House that there will be no reduction in the number of people who are on the platforms—whether they are from the train or the platform—to help people who need mobility assistance?
Baroness Vere of Norbiton (Con)
I can reassure the noble Lord that we are absolutely focused on making sure that every single passenger, whether they have reduced mobility or not, gets the service that they need at the place they need it. That may not be the ticket office; it may be on the platform. I am really pleased that the Government have worked closely with the Rail Delivery Group on developing the app for passengers with reduced mobility. That has proved very successful. It is but one step and there are many more things that we can do.
Baroness McIntosh of Hudnall (Lab)
My Lords, yesterday morning when there was significant snowfall, I stood on the platform at my local station and watched the person who is often behind the glass—as the noble Baroness put it—in the ticket office clearing the snow from the platform and helping people, other than me, who needed help. Why is the noble Baroness making a distinction between people who are behind the glass and people who are helping other people? They are the same people now and we need them all.
Baroness Vere of Norbiton (Con)
That is exactly what we want to see. We want people who are multiskilled and able to clear the platform of snow, help passengers with reduced mobility and sell tickets. I am not entirely sure that I understand that there is such a differentiation.
Baroness Butler-Sloss (CB)
My Lords, will the Minister take back to her department that it is extremely difficult ever to find anyone on any platform in the West Country?
Baroness Vere of Norbiton (Con)
A voice behind me said, “Including passengers”, but let us not go there. I will take that back to my department.
Baroness Seccombe (Con)
My Lords, the person who sold me my ticket yesterday certainly made her views clear. She said, “What’s all this nonsense about doing away with the House of Lords? They can’t do that, can they?”
Baroness Vere of Norbiton (Con)
Maybe we are headed towards the ways of ticket office workers. Who knows? I very much hope not.
Lord Tunnicliffe (Lab)
My Lords, at the Conservative Party conference in October, the previous Transport Secretary, when saying that she was asking industry to launch consultations on reforming ticket office provision, suggested the move was about putting passengers first. Have the Government set out the terms of those consultations and can the Minister confirm that it will include thorough consideration of the impact on passengers with accessibility needs?
Baroness Vere of Norbiton (Con)
I can absolutely confirm all those things. This is not one central consultation. The train operating company that operates a ticket office will engage with passenger groups and, indeed, with passengers at the ticket office where they propose to make changes. It is all set out in the ticketing and settlement agreement, which all train operating companies must abide by. If there are any concerns, they should be registered and notified to the relevant body, which is either Transport Focus or London TravelWatch. They will then raise it with the Secretary of State, who will take that into consideration, plus various other elements, if there are concerns.
Merchant Shipping (Standards of Training, Certification and Watchkeeping) Regulations 2022
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Baroness Vere of Norbiton
That the draft Regulations laid before the House on 31 October be approved.
Considered in Grand Committee on 6 December.
Rail Strikes: Impact Assessment
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Baroness Randerson
To ask His Majesty’s Government what assessment they have made of potential impact of rail strikes called for 24 to 27 December on (1) passenger services, and (2) rail maintenance projects, scheduled for this period.
The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)
My Lords, we expect approximately 20% of planned services to run in the 24 to 27 December period, with considerable regional variation. While generally few rail services run during bank holidays, passengers’ travel will regrettably be affected. Network Rail has planned an ambitious £120 million engineering works programme for the Christmas period, aimed at maintaining and renewing track assets. The industrial action will impact planned works, and Network Rail is working to ensure that as many projects as possible can be completed.
Baroness Randerson (LD)
I thank the Minister for her Answer, but we have had no leadership from the Government on rail strikes, which have been allowed to drift onwards and expand so that they cover Christmas. The last two Christmases were ruined by Covid, and 19 separate public sector strikes threaten this one. It is a general strike by the only legal means possible, and it is greeted by paralysed silence from the Government. I ask the Minister if it is right that the Government have totally lost control of the situation.
Baroness Vere of Norbiton (Con)
I am afraid I fundamentally disagree with what the noble Baroness just said. There has been no silence from the Government at all. The Prime Minister has answered Questions on it; indeed, the Secretary of State was in front of the Transport Select Committee yesterday and he voluntarily made a statement on rail strikes at the outset of the session. We are absolutely content to talk about rail strikes, so I do not understand her question.
Baroness Morris of Bolton (Con)
My Lords, one of the consequences of the rail strikes over Christmas is that more people will take to the roads. Quite often, they will be people who do not regularly drive and who have to travel long distances. I understand that the people who monitor our smart motorways are also going on strike. What are the Government doing to keep people safe if they break down on the smart motorway network?
Baroness Vere of Norbiton (Con)
There are varying levels of union membership in the regional control centres responsible for looking at what happens on our smart motorways and setting signs appropriately. The Government have mitigations in place. If necessary, it may be appropriate to put a speed limit on the motorways. We are looking at this in detail, and will do as and when we know more about what level of workforce will be in place.
Lord Woodley (Lab)
My Lords, while nobody wants disruption over Christmas—or at any other time, for that matter—it is an open secret that the Government are obstructing a settlement with the RMT. Everybody knows that. Likewise, the Minister knows that there is not a cat in hell’s chance of the rail unions accepting a below-inflation pay deal, with thousands of job cuts and particularly with driver-only operations and closing ticket offices, none of which benefits the travelling public—in fact, quite the opposite. Does the Minister agree that the Government should stop interfering in these negotiations and stop politicising this industrial dispute, and instead allow the train companies to settle?
Baroness Vere of Norbiton (Con)
Well read, my Lord. I do not accept what the noble Lord just said. Indeed, I slightly object to him telling me what I know when it is followed by words that are not true. There is a good offer on the table from the Government, which is fair to workers and to taxpayers, and includes important workforce reforms. Without these things, we will not get the services we need and the fares we want. He says it will cause thousands of people to lose their jobs; there are guarantees of a job for anyone who wants one. The one thing that would take this forward would be for the RMT executive to ask its members whether they would like to accept the offer from the Rail Delivery Group and its members. It is refusing to do so. That would provide the clarity and transparency for everybody to understand what the membership of the RMT actually wants.
Baroness McIntosh of Pickering (Con)
My Lords, could my noble friend update us on what will happen to the scheduled £6 million improvements to York station, which we understand cover both track and signalling? Will she give a guarantee that these will go ahead despite the strikes?
Baroness Vere of Norbiton (Con)
My noble friend raises a very important point here, because the Christmas period is always a time when the rail sector endeavours to make important improvements, such as the one that she noted. Some of these improvements are safety upgrades. I really want those to go ahead, and the situation is therefore deeply disappointing: Network Rail will try and make as many of the changes as it can, but to be striking over a period when there are so many engineering works planned is not only disruptive to passengers in the long term but may of course be dangerous.
Lord Watts (Lab)
My Lords, can the Minister explain why it is wrong for public sector workers to try and maintain their living standards at the same time that corporate bosses and bankers are filling their boots with excess profits and extra pay? Can she explain the difference between the two?
Baroness Vere of Norbiton (Con)
My Lords, let us focus a little on the railway workers themselves. I have the utmost respect for the work that they do. During the pandemic, the Government supported the rail industry to an enormous amount. In fact, it was not the Government: it was the taxpayer. The amount was £31 billion, which is equivalent to £300,000 for every single worker in the industry. Not one of them lost their jobs and, even more, not one of them was even furloughed. The railway sector now needs to modernise. We need a seven-day railway and, in return for that modernisation, it is right that the Government have put a reasonable offer on the table. We believe that there should be a referendum among RMT members about that offer.
Baroness Foster of Oxton (Con)
My Lords, a number of us travel a great deal on the railways, and we are aware that there is now some disquiet with some members of the RMT about the situation that they are in. Many people do not know that members of the RMT do not receive strike pay, which is quite common in many other unions, so they are penalised every time they take a day off on strike and lose a full day’s pay. There is no remuneration at all. There is an offer on the table, and these negotiations have been going on for several months, so does my noble friend the Minister agree that we should put that offer to those workers themselves? Then we can determine whether the offer on the table is sufficient or not.
Baroness Vere of Norbiton (Con)
My noble friend is of course completely right. As the frequency of strikes has increased as we head towards Christmas, and of course over the special period that is Christmas itself, it is absolutely right that we ask the workers—or indeed that the RMT chooses to ask its workers—whether they can really afford this around Christmas, and to think about their long-term career within the railways and the damage being done to the ridership of the railways. We are going to see even lower demand than we did before. It is not going to make for a long-term sustainable solution.
Lord Tunnicliffe (Lab)
My Lords, I congratulate the Minister on an open and refreshingly clear acknowledgement that only Ministers set the pay and conditions for railway workers, and that only they can unlock the deal. Will she urge her ministerial colleagues to get around the table and enter intensive negotiations to solve this dispute and find a deal to end the rail strikes?
Baroness Vere of Norbiton (Con)
It is no secret at all that the Government work with the train operating companies and Network Rail to shape these deals. Why on earth would it be a secret? It is indeed the taxpayer that needs to fund these things. But of course the Government have facilitated many meetings: the Secretary of State has met the unions; Minister Merriman has met the unions. At the end of the day, the key to this is for negotiations to continue. My department is happy to facilitate those, but the actual discussions need to happen between the operator and the unions.