Joined House of Lords: 19th September 2014
Speeches made during Parliamentary debates are recorded in Hansard. For ease of browsing we have grouped debates into individual, departmental and legislative categories.
These initiatives were driven by Lord Scriven, and are more likely to reflect personal policy preferences.
A Bill to disestablish the Church of England; to make provision for the protection of freedom of religion or belief; and for connected purposes.
Lord Scriven has not co-sponsored any Bills in the current parliamentary sitting
The Minister has followed the process to approve the Code as set out in the Equality Act 2006.
The Government remains committed to robust data protection standards and we expect duty bearers to pay regard to their duties when handling data including those set out by the Information Commissioner’s Office, the Data Protection Act 2018 and the Gender Recognition Act 2004.
The draft Code provides a detailed explanation of the Equality Act 2010 to assist service providers, those exercising public functions, and associations in understanding and complying with their legal obligations.
Service providers must continue to pay regard to their existing duties under the Data Protection Act 2018 and the Gender Recognition Act 2004 when exercising their functions and considering how they collect and process information.
In most cases, a single-occupancy unisex, lockable room would be compliant with the Equality Act 2010.
The draft Code provides clarity on how service providers of different sizes can operate in practice, with key explanations and worked examples. However, if service providers are unsure, they should seek legal advice.
The content of such discussions are published in read-outs under the News and Communications page on gov.uk. Summaries of the most recent of such readouts are provided below.
(1) Kuwait
The Prime Minister spoke to His Highness Sheikh Mishal Al-Ahmad Al-Jaber Al-Sabah, Amir of the State of Kuwait, this morning.
The Prime Minister began by highlighting the close and historic relationship between the UK and Kuwait, which has endured for 125 years.
Across defence, security, trade and investment, the leaders discussed the cooperation between the UK and Kuwait, which they looked forward to strengthening.
The Prime Minister congratulated the Amir for the successful Gulf Cooperation Council Summit in December and reiterated the UK’s commitment to a Free Trade Agreement as negotiations continue.
Discussing investment from Kuwait into the UK, the leaders discussed further opportunities to drive growth in both countries across every sector.
They agreed on the importance of the work of the UN sponsored mission in Iraq (UNAMI), which leads efforts to locate missing people from the First Gulf War. They welcomed the extension of UNAMI’s mandate until 31 December 2025 and to identify a suitable follow-on process for this vital work.
They looked forward to seeing one another at the earliest opportunity.
(2) Qatar
The Prime Minister hosted The Amir of Qatar His Highness Sheikh Tamim Bin Hamad Al Thani in Downing Street this afternoon.
He began by welcoming a significant milestone in the UK and Qatar’s new clean energy partnership, and the initial £1 billion commitment made by Qatar.
The two leaders agreed that the countries’ thriving investment relationship would continue to grow and deliver significant benefits for both countries.
Turning to defence, the Prime Minister reflected on the UK’s close cooperation with Qatar and the leaders discussed their ambition to go further to strengthen their unique partnership.
Finally, the Prime Minister commended Qatar’s leadership in mediation in the Middle East, including their role in securing the release of hostages from Gaza. He added that we must continue to push for all hostages to be released, including British national Emily Damari.
The leaders looked forward to speaking again soon.
The content of such discussions are published in read-outs under the News and Communications page on gov.uk. Summaries of the most recent of such readouts are provided below.
Bahrain
The Prime Minister welcomed His Royal Highness Crown Prince Salman bin Hamad Al Khalifa, Prime Minister of Bahrain to Downing Street today.
The leaders reflected on the strength of the UK-Bahrain relationship, and welcomed the UK becoming a full member of the Comprehensive Security Integration and Prosperity Agreement (C-SIPA) today. The agreement will deepen trilateral cooperation with Bahrain and the United States on regional security at a critical time, both agreed.
The Prime Minister also welcomed the signing of the Strategic Investment and Collaboration Partnership, building on the two-way investment partnership between the countries, and how this will unlock new investment, growth and jobs into the UK, delivering on the Plan for Change.
The leaders also underscored the importance of the new Defence Cooperation Accord between the two countries, deepening joint military training and building on the two nations’ strong naval ties.
Highlighting the strength of the 200-year relationship between both nations, the leaders looked forward to further cooperation, including trade negotiations with the Gulf Cooperation Council.
Turning to the situation in the Middle East, the leaders called for de-escalation and both agreed on the need for enduring and closer relationships across the region to support stability.
The Prime Minister and Crown Prince looked forward to speaking again soon.
(2) Saudi Arabia
The Prime Minister met the Crown Prince of Saudi Arabia, Mohammed bin Salman, in Riyadh this evening.
The leaders began by discussing the shared challenges and opportunities between the two countries, including on defence and security, growth, and research and development.
The Prime Minister updated on his Plan for Change, which he announced last week, including his ambition to drive growth across the country.
Saudi Arabia was already playing a central role in supporting growth and job creation in the UK, especially through the green energy sector, the Prime Minister added.
The relationship between the UK and Saudi Arabia was also central to regional stability, the leaders agreed.
Reflecting on Saudi Arabia’s reform agenda, the leaders discussed the steps taken by the Crown Prince’s government to improve human rights under Saudi’s Vision 2030.
Turning to the situation in Israel and Gaza, the Prime Minister updated on his view of the situation and welcomed the Crown Prince’s reflection on how the suffering on all sides could be ended.
It was also vital there was an acceleration of aid into Gaza, the Prime Minister added.
The Prime Minister invited the Crown Prince to the UK, and said he hoped the leaders would be able to watch a game of football in between meetings if he took up the offer.
(3) Oman
The Prime Minister welcomed the Sultan of Oman, His Majesty Haitham bin Tarik al Said, to Downing Street this morning.
The Prime Minister began by highlighting the historic relationship between the UK and Oman, noting the special friendship, spanning over 400 years.
The leaders discussed the broad areas of cooperation between their two countries, including defence, security and trade, which they both looked forward to strengthening.
Turning to the situation in the Middle East, the Prime Minister emphasised the clear and urgent the need for de-escalation and urged all parties in the region to exercise restraint.
On Gaza, The Prime Minister reiterated the need for a ceasefire, the return of hostages and an immediate increase in the volume of humanitarian aid reaching civilians. Both agreed on the need for a two-state solution through a peace process.
They looked forward to working closely together in the future.
(4) The United Arab Emirates
The Prime Minister met His Highness Sheikh Mohamed bin Zayed al-Nahyan, President of the United Arab Emirates, in Abu Dhabi this morning.
The Prime Minister thanked His Highness for inviting him to the United Arab Emirates and emphasised the long-standing and wide-ranging partnership between the two countries.
The Prime Minister and His Highness shared their perspectives on the evolving situation in Syria. The Prime Minister welcomed His Highness’s reflections on how to achieve stability in the wider region against the broader geopolitical backdrop.
Turning to the bilateral relationship, they agreed on the untapped potential in areas such as artificial intelligence, and a joint desire to build on existing cooperation in defence and security.
They also discussed a shared ambition for greater investment and trade, building on the close personal ties between the British and Emirati people.
The Prime Minister thanked His Highness for his hospitality, and said he hoped to be able to reciprocate during a visit to the UK in the future.
I refer the Noble Lord to the read out of the meeting:
The Prime Minister welcomed His Royal Highness Crown Prince Salman bin Hamad Al Khalifa, Prime Minister of Bahrain to Downing Street today.
The leaders reflected on the strength of the UK-Bahrain relationship, and welcomed the UK becoming a full member of the Comprehensive Security Integration and Prosperity Agreement (C-SIPA) today. The agreement will deepen trilateral cooperation with Bahrain and the United States on regional security at a critical time, both agreed.
The Prime Minister also welcomed the signing of the Strategic Investment and Collaboration Partnership, building on the two-way investment partnership between the countries, and how this will unlock new investment, growth and jobs into the UK, delivering on the Plan for Change.
The leaders also underscored the importance of the new Defence Cooperation Accord between the two countries, deepening joint military training and building on the two nations’ strong naval ties.
Highlighting the strength of the 200-year relationship between both nations, the leaders looked forward to further cooperation, including trade negotiations with the Gulf Cooperation Council.
Turning to the situation in the Middle East, the leaders called for de-escalation and both agreed on the need for enduring and closer relationships across the region to support stability.
The Prime Minister and Crown Prince looked forward to speaking again soon.
Measures to modernise the constitution were announced in the King’s Speech, including legislation to remove the right of hereditary peers to sit and vote in the House of Lords. This will be the first step in wider reform to the second chamber, as set out in the manifesto.
The UK is a leading advocate for human rights, and we remain committed to the promotion of universal human rights. We have a range of policy tools and levers available to hold to account those involved in serious human rights violations and abuses. In the UK-GCC FTA, provisions we are seeking include those that reaffirm core ILO labour protections, and further our efforts to promote women’s economic empowerment. We raise any concerns with the GCC through Ministerial and diplomatic channels. Our strong relationships with the Gulf do not stop us from speaking frankly about human rights or other issues.
The UK is a leading advocate for human rights around the world. This work takes place separately to negotiations on free trade agreements.
While aspects of trade policy can provide the opportunity to address other issues in a bilateral relationship, free trade agreements are not generally the most effective or targeted tool to advance human rights issues.
Trade deals like the UK-GCC FTA will be aligned with the trade and industrial strategies, to bring prosperity to communities across the country and fulfil our mission of securing the highest sustained growth in the G7.
The UK is a leading advocate for human rights around the world. The Department for Business and Trade are currently assessing progress across the programme of Free Trade Agreements currently under negotiation. Economic growth is our first mission in government and Free Trade Agreements have an important part to play in that. The Department's trade deals will be aligned with its industrial strategy, to bring prosperity to communities across the country and fulfil our mission of securing the highest sustained growth in the G7.
The decision by Merck, or MSD, not to progress its investment, is part of a broader effort by MSD to optimise its resources. It announced in July that it would cut $3 billion per year by 2027 and that 6,000 jobs would go worldwide. MSD continues to employ over 1,600 staff in the UK across other operations, including more than 40 collaborative working agreements with the NHS, the Our Future Health project and UK clinical trials. This decision will not impact UK access to new medicines.
Education is a devolved matter and as such this reply relates to England only.
The legislative framework for providing collective worship is different in England than in Northern Ireland. The Supreme Court ruling has only recently been published and the department will consider it carefully.
The department launched the ‘Data protection in schools’ project, formerly known as the education privacy assurance scheme (EPAS), in autumn 2022. The department’s primary focus is to educate schools and enable them to understand their data protection responsibilities, with the view to improving children’s safety and privacy.
The department is currently awaiting the outcome of an Information Commissioner’s Office audit into educational technology providers, and a subsequent code of practice, before determining whether any additional measures, including certification, should be implemented.
Hull Trains’ previous application to operate services between London and Sheffield was rejected by the Office or Rail and Road (ORR) in July 2025 due to concerns over capacity, performance and financial impacts. We respect the ORR’s decision on this.
Any Open Access operator may apply to operate new services, but this would be a commercial decision for the operator to take. Under the current system, any new application would be subject to full and independent review by the ORR. In the future, Great British Railways will be able to decide the best use of network capacity and take decisions as a directing mind.
In the UK, Regulation (EC) 261/2004 sets out passenger rights in the event of certain flight disruptions. This includes a requirement for airlines to provide affected passengers with information on their rights.
The Civil Aviation Authority (CAA) is responsible for ensuring airlines meet their obligations under the Regulation. It is currently undertaking a Regulation 261/2004 compliance programme to assess airline performance.
The CAA also published research in July 2025 as part of its work programme aiming to improve industry communications with consumers during disruption. This makes 12 recommendations for airlines, focusing on the timing, content and channels of communication that should be used during disruption.
In addition, the CAA and the Department have published guidance that helps passengers understand their rights when flying.
The Government is backing the Mayor of South Yorkshire's plans to reopen Doncaster Sheffield Airport. Decisions on the use of devolved funding and any associated commercial arrangements sit with the South Yorkshire Mayoral Combined Authority and its members under their devolved responsibilities.
As part of the third phase of NPR, we will deliver better cross-Pennine links over and above the Transpennine Route Upgrade already underway, of which Manchester-Sheffield is a key part. NPR will unlock economic growth benefits by improving connectivity to Manchester Airport from across the North, including a new Manchester Airport station. Further details, including of future services, will be confirmed following engagement with local leaders on priorities and specific infrastructure choices.
The electrification of the Midland Main Line that is complete will enable bi-mode intercity trains to operate in electric traction between St Pancras and Wigston. These new trains will have more seats and will provide a step change in passenger experience.
Continuing electrification to Nottingham and Sheffield was considered in the Spending Review, which prioritised investment across all government spending, taking account of business cases and affordability, including economic and social impacts.
The next phase of electrification has been paused as it is lower value for money, partly due to rising costs and partly as a consequence of having already delivered substantial electrification, but we will continue to keep it under review as part of our longer-term pipeline of schemes.
The Class 810 ‘Aurora’ trains are currently undergoing testing by Hitachi, and we expect the first units to be delivered to East Midlands Railway in the Autumn, with a phased roll-out during 2026.
In collaboration with industry partners, East Midlands Railway are considering all factors, including minimising the impacts on passengers, in relation to their fleet transition. There has been no assessment by the Department of the train times to whom the Class 222s are expected to be leased.
The Manchester Task Force was made up of Department for Transport (DfT) officials and representatives from Network Rail, train operators, Rail North Partnership (RNP), Transport for the North (TfN) and Transport for Greater Manchester (TfGM). The task force also had the benefit from expert industry analysis and insight.
After gathering evidence, developing options and consulting with stakeholders and passengers, it identified a range of short and long-term actions to improve the performance of the railway in Manchester and thereby across the North and to support future growth in passengers.
The Task Force formulated a series of recommendations with input from DfT officials and officers from TfN, TfGM and RNP on which Ministers and Northern leaders made a decision on a new timetable.
Regional airports like Doncaster Sheffield Airport serve our local communities and businesses, support thousands of jobs and act as a gateway to international opportunities. They also help to maintain social and family ties and strengthen the bonds between our four nations.
Assessing the value for money case for public money being used to support the airport reopening is the responsibility of the relevant local authorities providing the funding. The City of Doncaster Council’s business case suggests the re-establishment of aviation within the region could support over 5,000 direct jobs and 6,500 indirect jobs and boost the economy by £6.6bn when fully operational.
The Manchester Task Force (MTF) began meeting in February 2020, made up of Department for Transport, Network Rail, train operators, Rail North Partnership, Transport for the North and Transport for Greater Manchester. Through gathering evidence, developing options and publicly consulting, the task force identified a range of short and long-term actions to improve the performance of the railway in Manchester/across the North and support future growth in passengers.
The task force identified the Sheffield-Manchester Airport service, which reversed at Manchester Piccadilly, consuming two train paths in each direction, as one of the worst performing, with a significant impact on delays across the network.
The new timetable developed by MTF has delivered improvements in reliability of around 30 per cent, and the task force concept is now being used to resolve issues on the East Coast main line. As new infrastructure is realised and longer trains allow for a greater capacity with less congestion, we will look at services that could be reintroduced, possibly including direct services from Sheffield to the Airport, although there could be other towns and cities making a case for their pre-2022 direct connections to be restored as well.
This service was withdrawn in December 2022 in the timetable developed by the Manchester Task Force, a cross-industry group comprising of Transport for the North, train operators and Network Rail, to deliver more reliable services through Manchester.
The task force identified the Sheffield-Manchester Airport service, which reverses at Manchester Piccadilly, consuming two train paths in each direction, as one of the worst performing, with a significant impact on delays across the network.
The new timetable has delivered improvements in reliability of around 30 per cent, and the task force concept is now being used to resolve issues on the East Coast main line. As new infrastructure is realised and longer trains allow for a greater capacity with less congestion, we will look at services that could be reintroduced, possibly including direct services from Sheffield to the Airport, though there could be other towns and cities making a case for their pre-2022 direct connections to be restored as well.
I wrote to the Noble Lord in July, explaining this service was withdrawn in December 2022 as part of the Manchester Task Force’s proposals to address the challenges of Manchester’s constrained capacity. We remain committed to improved rail connectivity in growing the Northern and national economy.
East Midlands Railway’s (EMR’s) new Aurora bi-mode trains (electric and diesel) are currently being built by Hitachi at its Newton Aycliffe factory in County Durham. The first three trains are doing test runs on the East Coast and Midland Main Lines. EMR currently expect that the trains will start to be introduced on intercity services in 2025 with the full fleet of trains coming into service during 2025 and 2026.
Deploying revenue protection staff to deter ticketless travel, and doing so in a reasonable and efficient manner, is a matter for train operating companies.
Revenue protection offers passengers an additional level of safety and security whilst travelling on the rail network.
While there has been no specific assessment into the functionality of air conditioning during the recent hot weather, a sample of EMR's trains are independently inspected each month to assess overall ambience, and this includes the temperature of the carriage.
EMR advises that, on the occasion in question, the air conditioning failed in one carriage. All other carriages on the train had functioning air conditioning and staff offered passengers the opportunity to move to a different carriage, as well as providing water. New trains are due to replace the current train fleet from 2025.
The Department is committed to ensuring Jobcentre Plus work coaches are equipped to support disabled customers, including people with learning disabilities. Through the Strategic Relationship Team Learning Disability Project, DWP has developed new learning products to improve understanding of learning disability and support effective service delivery. These have been co-designed with national learning disability organisations, including BASE and Mencap amongst others, and peer reviewed by people with a learning disability.
This specialist learning is currently being rolled out, and we are exploring ways to ensure it becomes embedded within relevant learning pathways. Due to this we do not currently hold uptake data at work coach level and are therefore unable to provide the number of work coaches who have completed this training, or the percentage of the total work coach workforce this represents.
Through our impact evaluation of the pilot, we will be exploring, where possible, whether there are differential outcomes by primary disabling condition. We do not anticipate being able to identify impacts specifically on claimants with learning disabilities due to the small scale of the trial and low volume of these cases involved.
In addition to the impact evaluation, we are undertaking research with provider and DWP staff. This is to understand their experiences of undertaking assessments and making decisions under the changed approach. Our qualitative evaluation methods will include observations and interviews. We are not undertaking any specific qualitative evaluation activity with claimants with learning disabilities during this trial. We will continue to monitor decision making quality throughout the trial through established quality assurance processes.
Through the trial we will continue to conduct user research with Case Managers to refine processes, guidance and learning requirements, helping to ensure Case Managers are equipped to make quality decisions under all circumstances. Insights from the trial will help inform whether any changes are needed to the learning offer under the transformed decision making approach.
DWP has a number of quality assurance processes in place to support decision accuracy; these include local quality checks, independent assurance activity and formal fraud and error measurement. Together, these processes provide assurance that descriptor choices are accurate and consistent.
As part of the pilot Case Managers complete an initial assurance process following their training. During this period, decisions are subject to 100% checking before they are issued to customers. These checks focus on the accuracy of the descriptor selection and whether the resulting award is financially correct. Case Managers receive feedback on the outcome of each check and where errors are identified, may receive further coaching or support. The results of the assurance activity are monitored to identify trends and inform continuous improvement, including targeted guidance and support where required.
In cases where a claimant has multiple conditions or disabilities that affect daily living or mobility, all are considered during the assessment and decision making process. However, only the primary condition is recorded on the data that DWP uses to report disabling conditions. We cannot, therefore, provide information on the proportion of PIP claims processed within the trial where a learning disability is recorded as a secondary or co-occurring condition. Our impact evaluation will also be limited to primary disabling condition. Due to the small scale of the trial and volume of cases involved, we do not expect to be able to produce robust subgroup analysis for claimants whose primary disabling condition is a learning disability.
Transformed decision making aims to rebalance the decision making process by refocusing Healthcare Professionals on providing clear, factual evidence, while reinforcing the role of DWP Case Managers to make the final decision using all available evidence.
Healthcare Professionals will focus on assessing and recording clear, factual evidence about the functional impacts of a customer’s health condition or disability. They will no longer provide views on descriptor selection or award length.
All Personal Independence Payment (PIP) case managers receive non-accredited mandatory learning, enabling them to support customers with a broad range of health, disability and additional needs. Masking, verbal compliance and executive dysfunction are not explicitly referenced. However, the learning equips case managers to determine appropriate actions, avoid making assumptions, and explain the reasonable adjustments, support and signposting options DWP can offer for a broad range of additional needs.
The Quality Assurance process deployed by colleagues to check decision accuracy is consistent with the approach already used by PIP case managers.
We are testing the transformed decision making approach at small scale and will evaluate the impacts as the trial progresses.
Transformed decision making aims to rebalance the way Personal Independence Payment entitlement decisions are made by refocusing Healthcare Professionals (HCPs) on providing clear, factual evidence, while reinforcing the role of DWP Case Managers to make the final decision using all available evidence.
Healthcare Professionals will focus on assessing and recording clear, factual evidence about the functional impacts of a customer’s health condition or disability. They will no longer provide views on descriptor selection or award length.
The transformed decision making (TDM) approach does not represent a fundamental change to accountability for decisions. PIP case managers have always made the decision about a customer’s entitlement to PIP. Healthcare Professionals continue to provide clinical input and carry out functional assessments. They have a responsibility to safeguard customers, are trained to level 3 in both adult and child safeguarding, and will continue this approach in TDM.
Case Managers have the ability to seek further advice and clarification from Healthcare Professionals, if needed, before making a final decision.
The Department holds Universal Credit data to support the safe and accurate delivery of benefit; primarily supporting the effective administration of claims, rather than detailed analytical reporting by disability type. Therefore, data does not currently show identity verification or work capability related outcomes segregated by claimant characteristics, such as learning disabilities. The latest published statistics for ‘Payment Timeliness’ are from October 2025, showing 93% received their payment on time and 88% their payment on time and in full.
Identity verification can be completed through a range of digital and non‑digital routes; with the majority of customers successfully verifying their identity. A proportion of customers disengage from the process before completion; however, this can occur for many reasons (including finding work/earning more) and does not necessarily indicate an inability to verify identity. Where customers have health conditions or learning disabilities, support is provided operationally through tailored help and reasonable adjustments. Any agreed adjustments are recorded on the customer’s account and reviewed regularly, ensuring support can be delivered consistently throughout the Universal Credit journey.
There is continued focus on accessibility and support, allowing claimants to transact via a variety of channels according to their needs, including offering non‑digital routes, reasonable adjustments and tailored help for customers who may struggle with the claims process. These measures are intended to support successful engagement and completion of claims with 88% paid on time at the end of the first assessment period.
Claims are not awarded/paid until the end of the monthly assessment period, in order that an accurate assessment can be made, including any income/earnings received during that period. Therefore, there is no measure of claim completion prior to the end of the assessment period.
‘Payment Timeliness’ data, shows those claimants who are paid on time at the end of the first assessment period; however, this is not segregated by claimant characteristics or channel.
The latest published statistics for ‘Payment Timeliness’ are from October 2025, showing 93% received their payment on time and 88% their payment on time and in full.
Universal Credit is primarily a digital service, but there is a continued focus on accessibility and support, allowing claimants to transact via a variety of channels according to their needs, offering non‑digital routes. This includes making a claim by telephone or face-to-face and where appropriate, home visits may also be considered.
Independent support is also available through the Help to Claim service, delivered by Citizens Advice and Citizens Advice Scotland. For customers identified as vulnerable, including some customers with learning difficulties, the Department for Work and Pensions (DWP) also has an Enhanced Support Journey for those migrating from Employment and Support Allowance (ESA) who may need additional help to make and complete their claim.
Where a customer is unable to manage their own affairs, DWP can appoint a suitable individual, third party, or organisation to act on the customer’s behalf and manage their Universal Credit claim. This arrangement can be short or long‑term, depending on the customer’s circumstances.
The Department is committed to ensuring customers are supported in a way that meets their individual needs and DWP staff are required to discuss and review accessibility needs at every interaction, as reasonable adjustment needs can change over time.
While Universal Credit is delivered as a digital first service, the Department recognises some customers need support to access or manage services online. Universal Credit is designed and built in line with accessibility standards and is regularly tested with users who have a range of access needs, including learning disabilities. Features such as step-by-step journeys, plain English and clear prompts are built-in to support understanding and reduce cognitive load.
Where customers have health conditions or learning disabilities, support is provided operationally through tailored help and reasonable adjustments. Any agreed adjustments are recorded on the customer’s account and reviewed regularly, ensuring support can be delivered consistently throughout the Universal Credit journey. These include telephone and face-to-face support, postal correspondence, home visits and support from an appointee or representative to act on the customer’s behalf if appropriate. The Department also offers the Help to Claim service, delivered by Citizens Advice and Citizens Advice Scotland and provides enhanced support for vulnerable customers, including some moving from ESA.
In addition, regarding session time‑outs, there is a feature to give users the opportunity to extend the time for them to complete that stage. When making a claim there are many points where the data is autosaved, meaning that when a customer is timed out their information is mainly saved. Where session length or digital interaction presents a barrier, customers can be supported through assisted digital routes or non‑digital channels, tailored to their individual needs.
There is continued focus on accessibility and support, allowing customers to transact via a variety of channels according to their needs, including offering non‑digital routes, reasonable adjustments and tailored help for customers who may struggle with the claims process.
The Department is committed to ensuring that its digital benefit services, including the Universal Credit online claim, are accessible to all, in line with our duties under the Equality Act 2010. This includes making reasonable adjustments for people with learning disabilities so that they are not placed at a substantial disadvantage when applying for support.
Universal Credit is designed as a modern digital service, with the online application structured in clear steps and using plain English, informed by user research and feedback. The questions presented are built dynamically based on the information the customer provides, so people only see the screens that are relevant to their circumstances, reducing complexity for those who may find long forms or highly technical language difficult to manage.
An Accessibility Statement link is also available at the bottom of each Universal Credit page. This explains how to access the service if extra support is needed, including how to ask for information in alternative formats or for additional help with managing the digital journey.
Customers who are unable to use the digital service can make a claim by telephone, and where they are unable to attend the jobcentre, a home visit can be arranged to undertake verification. Customers may also give explicit consent for a trusted third party to help manage their claim, or an appointee can be formally appointed to act on their behalf, with these arrangements recorded within the digital service.
The Department keeps the Universal Credit service under regular review and continues to work with stakeholders, disability organisations and people with lived experience to identify further improvements, including for customers with learning disabilities, to ensure that our services remain accessible and responsive to all.
With reference to the statistics requested, these are not readily available based on the requested parameters.
The department each year routinely takes steps to ensure letters issued to those eligible to Winter Fuel payments are accurate based on their circumstances at the time of writing. Naturally, there is a short timeframe where in very rare occasions these circumstances may change whilst the letters are already in production or in the delivery network. We continually review our processes to ensure these instances are kept to an absolute minimum to avoid unnecessary impacts on our customers or their relatives.
As set out in the Written Ministerial Statement of 2 July, NHS England has advised that the relevant condition was that the former Chief Executive role should not be filled through external recruitment but should instead be addressed through redeployment or other leadership arrangements to avoid an additional redundancy and that this condition was met. The redundancy was therefore classified as a compulsory redundancy.
NHS England has advised that the decision for the South Yorkshire Integrated Care Board (ICB) to remain a standalone statutory body did not remove the wider restructuring context in which the Chief Executive role was considered. NHS England considered the case in the context of proposed changes to ICB Chief Executive roles and local senior leadership arrangements. Its approval was conditional on the Chief Executive role not being filled through external recruitment but instead be addressed through redeployment or other leadership arrangements intended to avoid creating an additional redundancy. On that basis, NHS England progressed as a contractual compulsory redundancy.
As set out in the answer of 2 July 2026 to Question HL232, compliance with HM Treasury’s guidance on public sector exit payments and value for money protocols is secured through the relevant employer governance and assurance processes, with NHS England oversight where required. Departmental and HM Treasury approval is generally required where the payment relates to a special severance payment or other non-contractual payment.
Responsibility for ensuring that any redundancy decision is lawful, contractual, and represents value for money rests with the employing integrated care board, supported by NHS England’s assurance role where applicable.
Integrated care boards are responsible for assessing local need and commissioning services to best meet the needs of their local population, including determining how services are delivered locally to reduce the health inequalities. Therefore, staffing models may differ between areas to reflect local needs and existing provision. All staff within health and social care must have learning disability and autism training specific to their role as set out in the Health and Care Act 2022, which means that staff who see patients should be better able to meet the needs of people who have a learning disability.
We are committed to ensuring that, under the Reasonable Adjustment Digital Flag Information Standard 2025, all publicly funded health and social care service providers are able to share, read, and write reasonable adjustment data by 30 September 2026. The Information Standard is mandated across all publicly funded health and social care providers, commissioners, and IT suppliers. Should issues of non-compliance arise, commissioners of health and publicly funded social care services will be able to enact contractual sanctions at their discretion.
The Government continues to recognise the value of involving patients and family carers in decisions about the care of people with a learning disability. The Health and Care Act 2022 sets duties for involving carers in healthcare. Acute trusts are responsible for determining how best to involve family carers in the delivery of care, taking account of the needs of their patients and local circumstances. There are currently no plans to establish independent or statutory audits to monitor whether acute trusts are consistently involving family carers from admission to discharge. The Friends and Family Test is an important feedback tool that supports the fundamental principle that people who use National Health Services should have the opportunity to provide feedback on their experience.
NHS England has previously published guidance to support primary care to identify people with a learning disability, titled Improving identification of people with a learning disability: guidance for general practice. This information can be shared with other health providers if a patient gives their permission. The Summary Care Record is a national database that holds electronic records of important patient information such as current medication, allergies, and details of any previous bad reactions to medicines, created from general practice medical records. It can be seen and used by authorised staff involved in the patient's direct care, including in other organisations such as an acute trust, with the patient’s consent. We expect acute hospitals to have appropriate arrangements in place to record learning disability information, including through the use of SNOMED codes, which are mandated for use across the NHS including in acute trusts.
Integrated care boards are responsible for assessing local need and commissioning services to best meet the needs of their local population, including determining how services are delivered locally to reduce the health inequalities. Therefore, staffing models may differ between areas to reflect local needs and existing provision. All staff within health and social care must have learning disability and autism training specific to their role as set out in the Health and Care Act 2022, which means that staff who see patients should be better able to meet the needs of people who have a learning disability.
We are committed to ensuring that, under the Reasonable Adjustment Digital Flag Information Standard 2025, all publicly funded health and social care service providers are able to share, read, and write reasonable adjustment data by 30 September 2026. The Information Standard is mandated across all publicly funded health and social care providers, commissioners, and IT suppliers. Should issues of non-compliance arise, commissioners of health and publicly funded social care services will be able to enact contractual sanctions at their discretion.
The Government continues to recognise the value of involving patients and family carers in decisions about the care of people with a learning disability. The Health and Care Act 2022 sets duties for involving carers in healthcare. Acute trusts are responsible for determining how best to involve family carers in the delivery of care, taking account of the needs of their patients and local circumstances. There are currently no plans to establish independent or statutory audits to monitor whether acute trusts are consistently involving family carers from admission to discharge. The Friends and Family Test is an important feedback tool that supports the fundamental principle that people who use National Health Services should have the opportunity to provide feedback on their experience.
NHS England has previously published guidance to support primary care to identify people with a learning disability, titled Improving identification of people with a learning disability: guidance for general practice. This information can be shared with other health providers if a patient gives their permission. The Summary Care Record is a national database that holds electronic records of important patient information such as current medication, allergies, and details of any previous bad reactions to medicines, created from general practice medical records. It can be seen and used by authorised staff involved in the patient's direct care, including in other organisations such as an acute trust, with the patient’s consent. We expect acute hospitals to have appropriate arrangements in place to record learning disability information, including through the use of SNOMED codes, which are mandated for use across the NHS including in acute trusts.
Integrated care boards are responsible for assessing local need and commissioning services to best meet the needs of their local population, including determining how services are delivered locally to reduce the health inequalities. Therefore, staffing models may differ between areas to reflect local needs and existing provision. All staff within health and social care must have learning disability and autism training specific to their role as set out in the Health and Care Act 2022, which means that staff who see patients should be better able to meet the needs of people who have a learning disability.
We are committed to ensuring that, under the Reasonable Adjustment Digital Flag Information Standard 2025, all publicly funded health and social care service providers are able to share, read, and write reasonable adjustment data by 30 September 2026. The Information Standard is mandated across all publicly funded health and social care providers, commissioners, and IT suppliers. Should issues of non-compliance arise, commissioners of health and publicly funded social care services will be able to enact contractual sanctions at their discretion.
The Government continues to recognise the value of involving patients and family carers in decisions about the care of people with a learning disability. The Health and Care Act 2022 sets duties for involving carers in healthcare. Acute trusts are responsible for determining how best to involve family carers in the delivery of care, taking account of the needs of their patients and local circumstances. There are currently no plans to establish independent or statutory audits to monitor whether acute trusts are consistently involving family carers from admission to discharge. The Friends and Family Test is an important feedback tool that supports the fundamental principle that people who use National Health Services should have the opportunity to provide feedback on their experience.
NHS England has previously published guidance to support primary care to identify people with a learning disability, titled Improving identification of people with a learning disability: guidance for general practice. This information can be shared with other health providers if a patient gives their permission. The Summary Care Record is a national database that holds electronic records of important patient information such as current medication, allergies, and details of any previous bad reactions to medicines, created from general practice medical records. It can be seen and used by authorised staff involved in the patient's direct care, including in other organisations such as an acute trust, with the patient’s consent. We expect acute hospitals to have appropriate arrangements in place to record learning disability information, including through the use of SNOMED codes, which are mandated for use across the NHS including in acute trusts.