To raise awareness and understanding of customer service, including its impact on economic growth. To improve public services, business performance and employability through customer service skills training and provide an improved outcome for customers and citizens.
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APPG Supplied Content
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Submitters can draft and edit publications, and either release them on demand, or schedule release for a future date.
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4 Current APPG Officers
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Contact Details
Show/HideRegistered Contact:
Mr Connor Rand MP, House of Commons, London, SW1A 0AA.
Email: connor.rand.mp@parliament.uk
Public Enquiry Point:
David Dagger, The Institute of Customer Service . Tel: 020 7260 2699
Email: appg@icsmail.co.uk
Secretariat:
The Institute of Customer Service acts as the group's secretariat. https://www.instituteofcustomerservice.com/
Group's Website:
https://www.instituteofcustomerservice.com/media/all-party-parliamentary-group
Benefits in Kind
Show/Hide10 Dec 2024
The Institute of Customer Service
Secretariat From : 10/12/2024 To : 09/12/2025
£30,001
18 Jun 2023
The Institute of Customer Service
Secretariat From : 18/06/2023 To : 17/06/2024
£10,501
18 Jun 2022
The Institute of Customer Service
Secretariat From : 18/06/2022 To : 17/06/2023
£10,501
18 Jun 2021
The Institute of Customer Service
Secretariat From : 18/06/2021 To : 17/06/2022
£10,501
18 Jun 2020
The Institute of Customer Service
Secretariat From : 18/06/2020 To : 17/06/2021
£10,501
6 Jul 2019
The Institute of Customer Service
Secretariat From : 06/07/2019 To : 05/07/2020
£10,501
6 Jul 2018
The Institute of Customer Service
Secretariat From : 06/07/2018 To : 05/07/2019
£10,501
6 Jul 2017
The Institute of Customer Service
Secretariat From : 06/07/2017 To : 05/07/2018
£10,501
1 Jul 2016
The Institute of Customer Service
Secretariat From : 01/07/2016 To : 30/06/2017
£10,501
1 Jan 2015
The Institute of Customer Service
Secretariat From : 01/01/2015 To : 31/12/2015
£10,501
No direct financial benefits are on record for the Customer Service APPG
Former APPG Officers
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Steven Bonnar
Officer
Scottish National Party - Former Member for Coatbridge, Chryston and Bellshill
Joined: 25th August 2021Departed: 30th May 2024
Philip Davies
Chair & Registered Contact
Conservative - Former Member for Shipley
Joined: 13th May 2024Departed: 30th May 2024
Philip Davies
Chair & Registered Contact
Conservative - Former Member for Shipley
Joined: 30th July 2015Departed: 8th April 2024
Baroness Bennett of Manor Castle
Vice Chair
Green Party - Life peer
Joined: 25th August 2021Departed: 6th March 2024
Andrew Lewer
Vice Chair
Conservative - Former Member for Northampton South
Joined: 7th August 2020Departed: 6th March 2024
Margaret Ferrier
Vice Chair
Joined: 7th September 2022Departed: 28th June 2023
Charlotte Nichols
Officer
Labour - Warrington North
Joined: 25th August 2021Departed: 22nd July 2022
Video Games and Esports
Carolyn Harris
Officer
Labour - Neath and Swansea East
Joined: 31st July 2019Departed: 22nd July 2022
Martin Whitfield
Officer
Labour - Former Member for East Lothian
Joined: 31st July 2019Departed: 5th November 2019
John Grogan
Vice Chair
Labour - Former Member for Keighley
Joined: 18th July 2018Departed: 19th June 2019
Lord Scriven
Vice Chair
Liberal Democrat - Life peer
Joined: 30th July 2015Departed: 19th June 2019
Pharmacy
Amanda Milling
Vice Chair
Conservative - Former Member for Cannock Chase
Joined: 30th July 2015Departed: 26th April 2018
Steve Reed
Co-Chair
Labour (Co-op) - Streatham and Croydon North
Joined: 30th July 2015Departed: 21st July 2016
Mark Garnier
Vice Chair
Conservative - Wyre Forest
Joined: 30th July 2015Departed: 13th November 2015