Customer Service APPG

First Registered: 30/07/2015 • Last updated on: 06/10/2021

Official Page

To raise awareness and understanding of customer service, including its impact on economic growth. To improve public services, business performance and employability through customer service skills training and provide an improved outcome for customers and citizens.

Note: All-Party Parliamentary Groups (APPGs) are informal, cross-party groups formed by MPs and Members of the House of Lords who share a common interest in a particular policy area, region or country. APPGs have no official status within Parliament.


This content was generated for your convenience by Parallel Parliament and does not form part of the official record.
Recent Documents related to Customer Service

1. The Institute of Customer Service
27/11/2019 - Competition and Markets Authority
- View source

Found: Institute of Customer Service response to Competition and Markets Authority consultation on The

2. PSN DNS order form
12/10/2021 - Cabinet Office
- View source

Found: ](1) [NAME OF CUSTOMER] whose principal place of business is at [ADDRESS] (the “Customer”); and(2) Vodafone

3. Legal Aid Agency customer service strategy
20/08/2021 - Legal Aid Agency
- View source

Found: Customer Service Strategy For users and providers of our services July 2021 Customer Service Strategy

4. Outgoing Data Provisioning Service: technical specifications
01/09/2020 - HM Revenue & Customs
- View source

Found: Data Provisioning Service (DPS) Response Error Messages V1.1 05/10/2009

5. Premium customer service for employers
03/12/2019 - UK Visas and Immigration
- View source

Found: Premium customer service for employers - GOV.UK

Latest Documents
Recent Speeches related to Customer Service

1. The Insolvency Service Performance Targets 2021-22
10/09/2021 - Written Statements

1: for the Insolvency Service for the financial year 2021-22. The Insolvency Service is the Government agency - Speech Link

2. Payment Accounts (Amendment) (EU Exit) Regulations 2018
12/12/2018 - Grand Committee

1: responsibility for making technical standards for customer documents setting out fees and charges associated - Speech Link
2: including for customers resident in the UK. Where a customer wants to switch from their UK bank account to - Speech Link
3: to the committee’s concerns, that an affected customer should be able to get a basic bank account with - Speech Link

3. Companies House Corporate Targets 2021-22
19/07/2021 - Written Statements

1: up-to-date confirmation statement.Digital service availabilityDigital services will be available - Speech Link

4. Rail Services into Liverpool Street Station
11/10/2018 - Commons Chamber

1: are increasingly angry about the poor quality of service that they receive on the Abellio Greater Anglia-run - Speech Link

5. Abuse of Public-facing Workers (Offences)
15/09/2021 - Commons Chamber

1: conducted by the Institute of Customer Service found that more than half of customer-facing employees have experienced - Speech Link

Latest Speeches
Recent Questions related to Customer Service
1. Service Charges
asked by: Apsana Begum
04/11/2020
... (b) how service charges are challenged and (c) how disputes are resolved.

2. Service Charges
asked by: Apsana Begum
10/11/2020
... (b) shared ownership and (c) privately (i) rented and (ii) leasehold properties.

3. Service Charges
asked by: Apsana Begum
10/11/2020
... what assessment his Department has made of the adequacy of (a) the transparency of service charges and (b) the level of consultation with people paying services charges on their landlord's maintenance and repair programmes.

4. Diplomatic Service
asked by: Hannah Bardell
28/10/2020
... if he will place in the Library a copy of the internal guidance issued to staff when assessing whether people need consular assistance.

5. Diplomatic Service
asked by: Hannah Bardell
02/11/2020
... what method his Department uses to assess the vulnerability of citizens requesting consular assistance; and what assessment he has made of the potential merits of using a matrix approach as used by the Australian Government for that purpose.

Latest Questions
APPG Supplied Content

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9 Current APPG Officers
Philip Davies Portrait
Philip Davies
Chair & Registered Contact
Conservative - Shipley
Joined: 30th July 2015
Charlotte Nichols Portrait
Charlotte Nichols
Officer
Labour - Warrington North
Joined: 25th August 2021
Steven Bonnar Portrait
Steven Bonnar
Officer
Scottish National Party - Coatbridge, Chryston and Bellshill
Joined: 25th August 2021
2 APPG Memberships
Boxing , Kinship Care
Contact Details

Registered Contact:

Philip Davies MP, House of Commons, London, SW1A 0AA. Tel: 020 7219 8264.

Email: daviesp@parliament.uk

Public Enquiry Point:

David Dagger, The Institute of Customer Service, Mill House, 8 Mill Street, London SE1 2BA. Tel: 020 7260 2699

Email: appg@icsmail.co.uk

Secretariat:

The Institute of Customer Service acts as the group's secretariat. https://www.instituteofcustomerservice.com/

Group's Website:

https://www.instituteofcustomerservice.com/public-affairs/all-party-parliamentary-group

Benefits in Kind
Date
18 Jun 2021
Source
The Institute of Customer Service
Description
Secretariat   From : 18/06/2021 To : 17/06/2022
Value
£10,501
Date
18 Jun 2020
Source
The Institute of Customer Service
Description
Secretariat   From : 18/06/2020 To : 17/06/2021
Value
£10,501
Date
6 Jul 2019
Source
The Institute of Customer Service
Description
Secretariat   From : 06/07/2019 To : 05/07/2020
Value
£10,501
Date
6 Jul 2018
Source
The Institute of Customer Service
Description
Secretariat   From : 06/07/2018 To : 05/07/2019
Value
£10,501
Date
6 Jul 2017
Source
The Institute of Customer Service
Description
Secretariat   From : 06/07/2017 To : 05/07/2018
Value
£10,501
Date
1 Jul 2016
Source
The Institute of Customer Service
Description
Secretariat   From : 01/07/2016 To : 30/06/2017
Value
£10,501
Date
1 Jan 2015
Source
The Institute of Customer Service
Description
Secretariat   From : 01/01/2015 To : 31/12/2015
Value
£10,501

No direct financial benefits are on record for the Customer Service APPG

Former APPG Officers
Martin Whitfield Portrait
Martin Whitfield
Officer
Labour - Former Member for East Lothian
Joined: 31st July 2019
Departed: 5th November 2019
No other APPG Memberships
Lord Scriven Portrait
Lord Scriven
Vice Chair
Liberal Democrat - Life peer
Joined: 30th July 2015
Departed: 19th June 2019
John Grogan Portrait
John Grogan
Vice Chair
Labour - Former Member for Keighley
Joined: 18th July 2018
Departed: 19th June 2019
No other APPG Memberships
Amanda Milling Portrait
Amanda Milling
Vice Chair
Conservative - Cannock Chase
Joined: 30th July 2015
Departed: 26th April 2018
No other APPG Memberships
Steve Reed Portrait
Steve Reed
Co-Chair
Labour (Co-op) - Croydon North
Joined: 30th July 2015
Departed: 21st July 2016
Mark Garnier Portrait
Mark Garnier
Vice Chair
Conservative - Wyre Forest
Joined: 30th July 2015
Departed: 13th November 2015