Police Accountability

Nusrat Ghani Excerpts

Wednesday 23rd October 2024 Commons Chamber

[Madam Deputy Speaker (Ms Nusrat Ghani)]

Before I call the Home Secretary to make her statement, I inform the House that the inquest into the death of Chris Kaba has been opened and adjourned. The matter is therefore technically still before the courts. However, Mr Speaker has granted a waiver in relation to the House’s resolution on matters sub judice, so Members may refer to it in the House’s proceedings.

[The Secretary of State for the Home Department (Yvette Cooper)]

With permission, Madam Deputy Speaker, I will update the House on Monday’s verdict in the trial of Sergeant Martyn Blake, on the accountability review into police use of force, and on confidence in policing. Chris Kaba was killed in Streatham two years ago. His parents and family of course continue to experience deep grief and distress. A year ago, Sergeant Martyn Blake was charged with murder, and on Monday, the jury returned its verdict and Sergeant Blake was acquitted. It is imperative that the jury’s verdict is respected, and that Sergeant Blake and his family are given the time and space that they will need to recover from what will have been an immensely difficult experience for them during both the investigation and the trial.

For an armed police officer to be prosecuted for actions taken in the course of their duties is very rare, so of course this case has raised considerable concerns for the public and for the police. The decisions made on any individual case, be it by the police, the Independent Office for Police Conduct, the Crown Prosecution Service, the courts or a jury, are rightly independent of the Government, so it would not be right for me to comment further on the details of the case. However, the case has happened against a backdrop of wider and long-standing concerns about accountability, standards and confidence—a backdrop in which police officers and forces have raised long-standing concerns about the way in which the accountability system currently operates, particularly in cases of specialist policing such as firearms and driving, where we ask officers to do incredibly difficult and dangerous jobs to keep us safe, and a backdrop of fallen community confidence in policing and the criminal justice system across the country, with, as the Metropolitan Police Commissioner said this week, lower confidence among black communities.

The British policing model relies on mutual bonds of trust between the public and the police. For our policing model to work, it is essential that the police have the confidence of the communities they serve, and that officers have the confidence that they need to do their vital and often extremely difficult job of keeping us all safe. Too often in recent times, both elements of that confidence have become frayed. The Government have made it a mission to put confidence back into policing.

As part of that work, I want to update the House on new measures that we will take forward in response to the accountability review and following ongoing work to respond to issues raised by the Angiolini and Casey reviews. That will be a package of reforms to rebuild confidence for police officers and for communities, to tackle the unacceptable delays and confusion in the system, and to ensure that the complexity of specialist operations is considered at an early stage and that the highest standards are upheld and maintained.

Twelve months ago, the previous Government launched a review into the accountability systems for police use of force and police driving. The previous Home Secretary set out an interim response in March, which the Labour party supported, and I welcome his work. The review was not completed by the election, and although we have continued to draw on evidence from police and civil society organisations, we were unable to say more publicly in the run-up to the trial, so today I will update the House.

The accountability review found that the current system for holding police officers to account is not commanding the confidence of either the public or the police. Accountability and misconduct proceedings are too often plagued by delays stretching for years, which is damaging for complainants, police officers and police forces alike. The system has become more complex, with confusion over multiple thresholds for different investigations, and a lack of clarity, especially on specialist capabilities.

There are also wider concerns about the misconduct system. The focus when things go wrong can end up being entirely on the decisions of the individual officer, so system failings such as poor training, unmanageable caseloads or wider force practices are not sufficiently considered or followed up, meaning that too little changes. At the same time, as we saw following the Casey and Angiolini reviews, in cases where someone is not fit to be a police officer, it is too hard for forces to remove them, and communities feel that no one is held to account. The public must be able to expect that when officers exceed the lawful use of their powers or fail to meet proper standards, there will be rapid and robust processes in place to hold them to account. Police officers who act with integrity and bravery to keep us safe each day need to know they have strong public support. If officers lack the confidence to use their powers, following their training and the law, public safety is put at risk.

Let me turn to the policy measures. First, we will take forward the three measures proposed by the previous Government in March to strengthen and speed up the system. We will align the threshold for the referral of police officers from the Independent Office for Police Conduct to the Crown Prosecution Service to that used by the police when referring cases involving members of the public. Currently the threshold is lower for police officers—that is not justified. We will allow the IOPC to send cases to the CPS where there is sufficient evidence to do so, instead of having to wait for a final investigation report. And we will also put the IOPC victims’ right-to-review policy on a statutory footing to ensure that there is an appeal mechanism for bereaved families when a decision is made not to seek a charging decision.

Then we will go further. When officers act in the most dangerous situations on behalf of the state, it is vital that those officers and their families are not put in further danger during any subsequent legal proceedings. We will therefore introduce a presumption of anonymity for firearms officers subject to criminal trial following a police shooting in the course of their professional duties, up to the point of conviction. We will also ensure that the highly specialist nature of particular policing tactics and tools is reflected in relevant investigative guidance. That includes ensuring that in investigations of police-driving incidents, evidence from subject-matter experts and in-car video footage is considered at the earliest possible opportunity, and, more widely, that an officer’s compliance with their training and guidance is appropriately taken into account in investigative decision making.

I also have established a rapid review of two specific areas where recent legal judgments have meant that we now have different thresholds for criminal, misconduct and inquest investigations, adding complexity, confusion and delay to the system. In particular, that review will consider the legal test for use of force in misconduct proceedings, and the threshold for determining short-form findings of unlawful killing in inquests. The independent review will be conducted by Tim Godwin and Sir Adrian Fulford, and will report jointly to me and the Lord Chancellor by the end of January.

I have asked for further work to be done on timeliness, standards and misconduct procedures as part of our wider policing reforms. My right hon. Friend the Attorney General has invited the Director of Public Prosecutions to examine the CPS guidance and processes in relation to charging police officers for offences committed in the course of their duties. Following calls from civil society organisations, we will ask the College of Policing to establish a national “lessons learned” database for deaths or serious injuries arising from police contact or police pursuits, so that when tragic incidents occur, there is a responsibility to ensure that lessons are incorporated into the development of police training and guidance, and to prevent the repetition of such events.

To rebuild public confidence in the wider standards regime for policing, we also need to ensure that there is faster progress in responding to the findings of the Angiolini and Casey reviews on vetting and standards. We will therefore take forward in this parliamentary Session previously agreed proposals to ensure that officers convicted of certain criminal offences are automatically found to have committed gross misconduct; to create a presumption of dismissal where gross misconduct is found; and to change regulations to enable chief constables to promptly dismiss officers who fail their vetting—there has been a glaring gap in the system there for far too long. We will go further to ensure that standards are upheld: we will ensure that there is a statutory underpinning for national vetting standards, and strengthen requirements relating to the suspension of officers under investigation for domestic abuse or sexual offences.

Finally, we need wider measures to restore confidence in policing and the criminal justice system across all communities. That must include further work to take forward the Met’s London race action plan, on which action has already been taken, though the Met commissioner and the Mayor for London have made it clear that there is much more work to do. We need progress from the National Police Chiefs’ Council on the national police race action plan. The Government are also determined to take forward further measures, ranging from the introduction of neighbourhood policing to new police force performance standards, to strengthen confidence in policing in every community across the country.

The measures that I have outlined are practical steps to rebuild confidence, tackle delays, provide clarity and ensure that high standards are maintained. For almost 200 years, policing by consent has been the bedrock of British policing. The Government are determined to take the necessary action to strengthen public confidence in the police, and to strengthen the confidence of the police when they are out on the street every day, doing the difficult job of keeping us all safe. Those are the twin goals that we must all work towards. I commend this statement to the House.

[Madam Deputy Speaker (Ms Nusrat Ghani)]

I call the shadow Home Secretary.

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[Yvette Cooper]

I thank the shadow Home Secretary for his response. I hope that there will be widespread agreement on both sides of the House on the importance of these issues, which go to the heart of the British tradition of policing by consent. All of us want to know that there is proper accountability for decisions that police forces and officers make, but also that the police have the confidence to take what are sometimes the most difficult decisions of all to keep the rest of us safe.

The shadow Home Secretary is right that firearms officers have to deal with some of the most difficult parts of policing, sometimes having to make split-second decisions in fast-moving and difficult circumstances that none of us would want to be in. Frankly, if any of us were in those situations, we would want to know that there were firearms police officers there to protect and support us.

In the UK, police officers discharging firearms is very rare, particularly compared with other countries. That reflects the nature of our unarmed policing tradition, as well as the professionalism and training of the police, and the different ways in which they manage often very difficult situations, but of course they need to know that when they follow their training and operate within the law, they will have our support for the difficult decisions that they have to take, and will not find their lives upturned as a result. The anonymity provisions are important, and I hope that they will have support from the whole House. The Government want to bring in the presumption of anonymity in the forthcoming crime and policing Bill.

The shadow Home Secretary also raised the issue of training. I want that to be looked at when the investigative guidance is updated; that way, it can be addressed relatively quickly to ensure that issues around police driving and training more widely are taken into account in early investigative decisions before cases are pursued.

On the Fairfield review, we are taking forward further measures, and will look, in wider policing reforms, at how the IOPC needs to work. It is important that we continue to have an independent process. That has to be set against the backdrop of the wider policing reforms that are needed to ensure that we strengthen confidence for both officers and communities. That is how we will maintain for the new generation the proud British tradition of policing by consent.

[Madam Deputy Speaker (Ms Nusrat Ghani)]

I call the Mother of the House, Diane Abbott.

[Ms Diane Abbott (Hackney North and Stoke Newington) (Lab)]

First, I express my sympathy for Chris Kaba’s family and his mother. Whatever he was or did, he was her son, and she deserves our sympathy and respect. I also acknowledge my hon. Friend the Member for Clapham and Brixton Hill (Bell Ribeiro-Addy), who has worked hard to support the family in challenging circumstances. In the past few days there has been an avalanche of information about Chris Kaba, but I say to those who are asking why that information was not made available to the jury: that was the decision of the judge, and they should put their complaints to him.

The Home Secretary will know that over the years there have been a series of deaths at the hands of the Metropolitan police that have led to deep unhappiness and even riots. One death that comes to mind is that of Cynthia Jarrett in 1985, who died of a heart attack when four policemen burst into her house, and whose death triggered the Broadwater Farm riots. Does the Home Secretary accept that nothing could be more damaging for police-community relations than if the idea took hold that in some way the police were above the law?

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[Madam Deputy Speaker (Ms Nusrat Ghani)]

I call the Liberal Democrat spokesperson.

[Lisa Smart (Hazel Grove) (LD)]

I also thank the Home Secretary for advance sight of her statement.

Any case in which a young person’s life is cut short is a tragedy, and my thoughts are with all those who are impacted by this awful situation. It is crucial that we in this place respect the judiciary and their right to make decisions without political interference. However, a case like this one does not happen in a vacuum—we must remember the wider context. As Baroness Casey said in her review, black Londoners are “under-protected and over-policed”. A huge and radical step is required to regain police legitimacy and trust among London’s black communities. Those findings cannot and should not be ignored, which means working together to rebuild community relationships and trust in the police, something that is vital to the very fabric of policing by consent.

With that in mind, I welcome the Home Secretary’s commitment to pick up the accountability review. When it comes to firearms officers’ accountability when operating under enormous pressure, ambiguity benefits nobody—not police officers, and certainly not our communities. I would, however, welcome more details from the Home Secretary about how those communities with the least trust in the police, especially ethnic minority communities, will be consulted in this review. These questions extend past the Met, so will other police forces—including my own Greater Manchester police—be involved in the review, and will the Home Secretary commit to commission an independent review of the implementation of the Casey review’s recommendations? Rebuilding trust in the police has got to be our priority, for the sake of our whole community and for ethnic minority communities, and for the officers who are working hard to keep us safe in difficult circumstances.

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[Yvette Cooper]

I thank my hon. Friend for her question—as I said, she has worked hard to represent her communities. It is clear that there must be a proper framework for legal accountability for police forces and individual officers. There must always be investigations where there is loss of life following police contact—that is always appropriate. Although we want investigations to take place much more swiftly, all the police chiefs whom I have talked to as part of this work feel strongly that there must be a clear accountability system, which provides confidence to communities and to police officers who make difficult decisions in the line of duty. Police, Parliament and the public will recognise that we need to have the confidence of communities, as well as police officers who are confident that they will be able to do their job.

[Madam Deputy Speaker (Ms Nusrat Ghani)]

I call the Chair of the Home Affairs Select Committee.

[Dame Karen Bradley (Staffordshire Moorlands) (Con)]

I thank the Home Secretary for her statement and for advance sight of it. Although the measures that she has announced are welcome, many of them will take time to introduce. In the meantime, what is she doing to ensure confidence throughout the system, and will she ensure that the Home Affairs Committee is kept updated on progress in making these welcome changes?

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[Madam Deputy Speaker (Ms Nusrat Ghani)]

Order. Before the Home Secretary responds, I remind Members that when they use the word “you”, they are speaking to the Chair. Please be short and sharp, Home Secretary, so that we can get everybody in.

[Yvette Cooper]

Thank you, Madam Deputy Speaker. The accountability review found that the accountability system does not currently have confidence among communities or policing. That is why we are setting out very practical reforms. It is important that the work of the IOPC and the CPS is done independently of politicians, police officers and communities. They have to take decisions within the law and within the framework that Parliament sets. That is why this review and this announcement are about how we amend that framework so that they can do their jobs.

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[Nesil Caliskan (Barking) (Lab)]

rose—

[Madam Deputy Speaker (Ms Nusrat Ghani)]

Order. The hon. Member was not here for the absolute beginning, but she made it just in time for the opening statements, so I will call her.

[Nesil Caliskan]

I am grateful, Madam Deputy Speaker. Building trust and confidence in the police requires time and honest reflection about the challenges, alongside meaningful steps to improve things. Often, when there are high-profile incidents, there is a knee-jerk reaction and a national debate is sparked. Does the Home Secretary agree that we must avoid knee-jerk reactions, that there needs to be a long-term commitment to building trust and confidence, and that trust and confidence are built through effective policing not just for serious violent crime, but for so-called low-level crimes such as antisocial behaviour and theft?

Spice-spiked Vapes

Nusrat Ghani Excerpts

Tuesday 15th October 2024 Commons Chamber

[Dr Beccy Cooper (Worthing West) (Lab)]

On what you said about what more we can do in relation to young children, you are right—

[Madam Deputy Speaker (Ms Nusrat Ghani)]

Order. “You” refers to the Chair, but the hon. Lady is referring to the hon. Member. Interventions should also be short.

[Dr Cooper]

I apologise, Madam Deputy Speaker. I just wanted to make the point that we need to be mindful that young people are in a time of cognitive development—a formative time, when it comes to what they understand. Banning the advertising of vapes to young children, and making sure that the packaging is not attractive to them, is incredibly important.

Terrorism (Protection of Premises) Bill

Nusrat Ghani Excerpts

2nd reading
Monday 14th October 2024 Commons Chamber

[Mr Connor Rand (Altrincham and Sale West) (Lab)]

It is a privilege to speak today in support of this vital Bill. I start by joining the Home Secretary and the shadow Home Secretary in paying tribute to the bravery and phenomenal campaigning of Figen Murray. To so selflessly and bravely campaign for the safety of others after suffering such unimaginable trauma is truly inspirational. It is the reason this legislation is before the House today, and it is the reason lives will be saved when this Bill becomes law. That should lead to an enormous sense of pride for her and for all the campaigners involved.

As a Greater Manchester Member of Parliament, I find this legislation especially poignant, coming as it does after the Manchester Arena attack in 2017, which united Manchester, our region and our country in grief. Twenty-two people died that night, and many more were left with lifelong physical and psychological trauma. First and foremost, they suffered from an act of indescribable evil and cowardice from people who seek to destroy what binds us and our way of life. They also suffered as a result of security arrangements at Manchester Arena that were not proportional to the severe threat posed by terrorism.

The Manchester Arena inquiry carried out by Sir John Saunders found multiple missed opportunities for detecting and stopping the bomber, or, at the very least, minimising the number of casualties that he was able to inflict. Sir John spoke of serious shortcomings from the operators of the arena, the company tasked with the concert security and the British Transport Police, including a lack of preparedness and a lack of communication between security employees regarding suspicious behaviour. That contributed to the attacker being able to do covert reconnaissance on the arena undetected and find a CCTV blind spot.

Underpinning those missed opportunities was a failure to treat the terror threat with the severity it deserved. At that point, the terror threat facing the country was classed as severe, but now it is classed as substantial, with an attack sadly likely. Indeed, we know that since the Manchester Arena bombing, 43 terror plots on UK venues have been foiled at a late stage. Figen Murray has said:

“We’ve been lucky 43 times but they only have to be lucky once.”

That is why there is such an urgent need for this overdue Bill. I am proud that the Government are treating this issue as the priority that it deserves to be. After all, our most basic responsibility in this place is to do everything we can to ensure the safety and security of our residents. The Prime Minister promised he would act, and he has done so just months into his Administration. I thank him and the Home Office team for their swift action to deliver us to this stage.

The striking thing for me about this legislation is how common-sense it all is. We would be hard pressed to find a constituent who disagrees that all public premises should take reasonably practical measures to mitigate the impact of a terrorist plot. Similarly, it feels like a significant oversight that there was no previous mandate setting out who is responsible for implementing these measures, as there will be should this Bill become law. These are common-sense proposals to deal with serious issues—something every Bill in this place seeks to do, but does not always achieve. That is why it has such strong support in all parts of the House.

I note the supportive comments of the head of counter-terrorism policing, Matt Jukes, who talked of

“the opportunity that this Bill brings to drive greater consistency”

among businesses and communities, and

“to take simple low or no-cost steps that will save lives”.

I appreciate that concerns have been expressed about the burden that will be placed on businesses, particularly smaller music venues that are still recovering from the covid-19 pandemic, but with the support of a dedicated regulator to help them and a period of 24 months to prepare, I do not believe that any business is facing obstacles that cannot be overcome. I thank the Home Secretary for setting out the Government’s tiered approach, and I know that much more will be said about support for businesses as the Bill progresses through the House.

For the Bill to be as effective as possible, we need collaboration between Government, business and campaigners. We have a duty to make it as effective as possible, because while it cannot remove the hurt or pain of those who suffered a loss in the Manchester Arena attack or ease the pain of those who are living with their injuries, it can forever reduce the likelihood of such an event happening again, and it will save lives. That is why I am proud to support the Bill.

[Madam Deputy Speaker (Ms Nusrat Ghani)]

I call the Liberal Democrat spokesperson.

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[Several hon. Members rose—]

[Madam Deputy Speaker (Ms Nusrat Ghani)]

Order. You must bob if you wish to contribute. I call Rachel Gilmour to make her maiden speech.

[Rachel Gilmour (Tiverton and Minehead) (LD)]

Thank you for calling me to make my maiden speech, Madam Deputy Speaker. Before I do, may I commend Figen Murray and her family and friends for the excellent campaign they have continued, completely selflessly? I am sure it will save the lives of hundreds, if not thousands of people. They are a great example to us all.

I confess to being unusually nervous—as indeed I should be—as I address my honourable colleagues across the House for the first time as the first Member of Parliament for Tiverton and Minehead. I would like to begin by thanking the two previous MPs for Tiverton and Minehead. My fellow Liberal Democrat, my hon. Friend the Member for Honiton and Sidmouth (Richard Foord), has happily been returned by his constituents as their MP, where he will continue to be a hard-working local champion. I am also grateful for the 23 years of service that my predecessor in Bridgwater and West Somerset, Ian Liddell-Grainger, in his own inimitable style, gave to my constituents in that part of my constituency. He is a doting grandfather, who will now have more time to spend with his grandchildren. I also want to thank Rebecca Pow, the former Member for Taunton Deane, who is a prolific gardener—vegetables are a particular favourite, I understand—and whose constituency encompassed some of the villages and towns now in Tiverton and Minehead, as well as the constituency of Taunton and Wellington.

As a new Member of Parliament, this place, even though it bears a resemblance to my alma mater, is a difficult and different environment to master. I know that I speak for all new Members when I thank all members of staff of the parliamentary estate, from Doorkeepers to police officers to catering and cleaning staff. I thank them all for their warm welcome, and for their tolerance and patience with the numerous questions they answer with humour and understanding. Thank you all.

Since September last year, my team, known as “Team Terrific and The Stalwarts”, have knocked on nearly 31,000 doors, delivered hundreds of thousands of leaflets, letters and surveys and spoken to over 12,000 residents. I know what matters to the people of Tiverton and Minehead because I have asked them.

I was raised in Somerset and have spent most of my adult life in Devon, from Holcombe Rogus via Hemyock to Bampton in the Tiverton and Minehead constituency. My husband and I chose to raise our family in Devon. In fact, all four of our children are born Devonians. Our eldest sons, Henry and Tom, were born in the old hospital in Tiverton. It is my sincere intention to support the NHS and social care systems in Tiverton and Minehead by keeping our local hospitals open in Minehead, Tiverton and Williton, and by supporting all our GP surgeries.

Ours is a very rural area and the need to keep local hospitals open is especially pressing given limited transport links and a higher-than-average elderly population. As mine is a rural and often disconnected constituency, transport improvements are one of my key priorities. With that at the forefront of my mind, I have convened a meeting with Peninsula Transport, the body that oversees all public transport in Devon and Somerset. Along with my transport adviser, David Northey, who has a deep history in this area as a former head of strategic planning at Great Western Railway, I have been hard at work for my constituents, putting together a transport plan and highlighting the challenges and solutions for rail and bus services across Tiverton and Minehead.

Minehead train station desperately needs linking to the main line at Taunton; I know that my hon. Friend and neighbour the Member for Taunton and Wellington (Mr Amos) would agree. We need also to secure the number 25 and 28 bus services in the north of the constituency and look carefully at rural bus routes to service the villages of Exmoor, such as Exford, Withypool and Winsford, along with local towns, particularly Wiveliscombe. Those will be key parts of that new plan for the local area.

Poor public transport provision creates a particular barrier to schoolchildren and students in Tiverton and Minehead. Some have no bus to take them to school, no way to walk to school or no way to cycle to get there. Other than the small A-level provision at West Somerset college, there is no—I repeat, no—sixth-form provision in my constituency. Students have to travel to Exeter, Taunton or Bridgwater if they wish to pursue their studies. That limits their aspirations and ability to succeed. Shockingly, West Somerset ranks 324th out of 324 on the social mobility index, and such transport problems explain some of why that is.

However, teachers and heads of primary schools across the constituency and of secondary schools in Tiverton, Minehead, Williton and Uffculme do not lack aspiration for their pupils. They are working daily to improve access to better education. That includes campaigning to have facilities worthy of 21st-century educational standards.

The first letter I wrote, within days of getting elected on 5 July, was to our new Secretary of State for Education, asking for a meeting to discuss the dire state of Tiverton high school. Nearly 25 years ago—I repeat, 25 years ago —Tiverton high school was promised a new build. The previous Labour Government put it on their priority list. The last Conservative Government sat on their hands and did nothing. The school is deemed by the Environment Agency to be a “danger of death” from flooding. There is asbestos in the sports hall, and children are being taught in dining and communal areas. It has capacity for 1,300 pupils but needs capacity for 1,800. Given the pledges made by our new Prime Minister and his commitment to schools, I know that I will get a fair hearing from the Secretary of State for Education. I hope that she will agree to meet a delegation of staff, parents and children from Tiverton high school in the near future.

Community plays a crucial role in Tiverton and Minehead. There are wonderful organisations providing support and help, from community food banks to support groups for carers, to Rotary clubs, conservation groups and the environmental networks with which I work to monitor and prevent the pollution in our rivers and on our beaches. Those organisations all make Tiverton and Minehead the wonderful, beautiful, special part of the UK that it is. When they meet to discuss important community issues, the Terrorism (Protection of Premises) Bill will ensure that they are safe. However, my party has previously had concerns about the impact on smaller-scale venues; I am delighted to hear today that the approach is more light touch than expected.

As a former director of the National Farmers Union, I have a deep passion for and understanding of my local farming community, who are spread across the constituency and facing harder challenges than they have for generations. That is thanks to the disastrous Brexit deal foisted upon them by the previous Conservative Government. In the face of climate change, increased rainfall, dryer summers and the rising cost of energy, they battle on. To them I say, “I will always back my farming community. Let’s work together to secure a future for farming across Exmoor, West Somerset and mid Devon. Come to my monthly farmers’ surgeries so that I can represent my farming community to the very best of my abilities.”

Becoming an MP has been my ambition since I was 17, when I joined the Liberal party at school. It has taken me four attempts over 43 years of campaigning, but now that dream has become a reality. Without my family, it would have been impossible. As a professional woman, I have broken several glass ceilings thanks to my inspirational grandmothers, Mabel and Jesse, who offered wise counsel; to Miss Whaite, now Mrs Michael Limb, my Latin teacher, who kept me sane at boarding school; and especially to my mother, who has always believed in me. Mummy, thank you—I love you. I am so proud to have her here today with my husband and our eldest son in the Gallery, so that she can see this moment.

Yesterday I celebrated my three-score-years birthday; I say to my Conservative colleagues, whose maths skills in government were found somewhat wanting, that that is 60. I share my birthday with Margaret Hilda Thatcher, who must be one of the best recruiting agents for the Liberal and Labour parties. I am proud that I share nothing with her other than a birthday. My passion for politics flows from my compassion for my fellow human beings—whoever and wherever they are, irrespective of background, race, religion, colour, gender, sexuality or ability.

It is impossible to mention everyone and everything in one’s maiden speech, but if there is one thing that I wish my constituents to know it is this: they are my world. I feel humbled and honoured to have been elected to represent Tiverton and Minehead in Parliament. They can help me do my job by coming to my surgeries at Tiverton and Minehead, Wiveliscombe and on Exmoor, by ringing my office and my staff, and by writing us letters and emails. I am at their service.

[Madam Deputy Speaker (Ms Nusrat Ghani)]

Fabulous at 60! Mabel, Jesse and your mum will be very proud. Now we have another maiden speech. I call Matt Bishop.

Police Conduct and Complaints

Nusrat Ghani Excerpts

Thursday 30th June 2022 Westminster Hall

[Tim Loughton (East Worthing and Shoreham) (Con)]

I beg to move,

That this House has considered the Sixth Report of the Home Affairs Committee, Session 2021-22, Police Conduct and Complaints, HC 140, and the Government response, HC 1264.

It is a rare pleasure to serve under your chairmanship, Ms Ghani, in this packed Chamber here today. I have the honour—as someone who is not Chair of the Home Affairs Committee—to present our report and findings, largely because I am the only one who has been on the Committee long enough to remember the report’s origins and who sat through all of the sessions. I am delighted to pick up that baton and take the challenge.

The Home Affairs Committee started its investigation in 2015. We had wanted to have a proper inquiry and report for some time, which we eventually did under the esteemed chairmanship of the right hon. Member for Kingston upon Hull North (Dame Diana Johnson), who chairs the Committee now and will speak later.

The Independent Office for Police Conduct was created in January 2018 to handle complaints against police officers and forces in England and Wales. It replaced various predecessors that had failed to keep public trust in the idea that police officers who fall below the high standards required of them are properly punished for breaches of codes of behaviour and conduct. The IOPC has a really important role, as we would all agree and as I am sure the Minister would emphasise, in maintaining public confidence in the police service in this country, where we police by consent. I will touch on some of the recommendations of the inquiry, what we found and why we did the inquiry, and also on an update from the head of the IOPC. I am largely going to leave the Government’s response to the Minister.

One thing that the Minister can now take credit for is that the Government have at last responded to our Macpherson inquiry report, which we produced a very long time ago. One of our recommendations was to get on with producing the Government’s response to our Macpherson inquiry report, and that happened a few weeks ago, but it was not a good exercise in responding speedily to a Select Committee report. I will leave that there, but the Minister might care to comment later.

It should be clear that a police officer accused of, for example, mistreating a member of the public or bullying colleagues or subordinates should be subject, like any other person working in the public service, to investigation and sanctions if proven to have done so. Public confidence is undermined if misconduct is not appropriately recognised, dealt with and punished. The Committee inquiry looked at whether the new IOPC was fulfilling its remits: bringing officers more quickly and successfully to book for conduct unbecoming and restoring public confidence in the police complaints and discipline system.

During the inquiry numerous examples of questionable policing conduct occurred—and far worse. Sadly, we are all too familiar with the high profile and appalling cases that have hit the headlines in recent months and years. The murder of Sarah Everard by a serving police officer who used his office to trap her is probably by far the most egregious example. Other prominent cases include the photographing of the bodies of Bibaa Henry and Nicole Smallman by two officers who were supposed to be guarding a crime scene. In both cases, officer behaviour was criminal and substantial jail sentences have rightly followed, including a whole-life sentence for the killer of Sarah Everard.

Criminal activity goes beyond the bounds of the police conduct and complaints process, but there is behaviour below the criminal threshold that goes well beyond the bounds of acceptable professional conduct. At Charing Cross police station in London, the IOPC revealed a series of revolting sexist, misogynist and racist messages between serving police officers as well as a culture of bullying and racism. Three officers lost their jobs and others received internal disciplinary action, from retraining to official reprimand. The IOPC has recently ordered a fully independent investigation into the behaviour of six officers who stopped and searched a car belonging to the athletes Bianca Williams and Ricardo dos Santos, who were stopped in Maida Vale in 2020. It was able to do that under new powers that have just come in to allow the IOPC to investigate without referral and for it to present its own case at police misconduct hearings.

I want to spend a little time now on Operation Midland. Indeed, the genesis of this report was some hearings that the Home Affairs Committee undertook back in 2015 regarding Operation Midland, which hon. Members will remember was a high-profile case of a completely incompetent, bungled and wasteful investigation over a long time of some high-profile figures in politics and the military. We investigated and interviewed some of the senior officers involved in that case. High-profile figures such as Lord Brittan, Field Marshall Bramall—sadly, both are now dead—and Harvey Proctor were the subject of long-running police investigations. At the inquiry, we heard from Lady Brittan, Lord Brittan’s widow.

We heard about the appalling miscarriage of justice; key figures had been hounded by an incompetent police operation and an appalling waste of resources on the basis of flimsy evidence produced by the now-revealed and now-jailed fantasist Carl Beech. That was despite repeated warnings from officers and others, who have also been badly treated by the Metropolitan police, that the long-running and costly investigation was never going to go anywhere and the evidence was not there. However, it resulted in no penalties and no punishment against the main senior officers involved. Indeed, several were promoted and some remain in lucrative and senior positions within the police service.

The Home Affairs Committee has a long-standing interest in the case and since we took testimony from some of those officers back in 2015, those testimonies have been completely and utterly discredited. Operation Midland was succeeded by Operation Vincente, and then Operation Kentia, commissioned by the IOPC, looked into the way the Met had handled the whole process. We had a further damning report by Her Majesty’s inspectorate of constabulary and fire and rescue services in 2020. The judge, Sir Richard Henriques, was commissioned to investigate the Met, but he also made very severe criticism of the way the IOPC had investigated the case. He said:

“The operation was conducted in a completely disordered and chaotic manner and was littered with mistakes, all of which could and should have been avoided by officers who were subsequently promoted.”

The force did little to improve practices for nearly three years. As Sir Richard says,

“So far as I know not one of my recommendations has either been accepted or rejected by the Metropolitan Police.”

A district judge was knowingly misled into issuing search warrants against the Brittans and there are reasonable grounds to believe that criminal acts have been committed, not by those being investigated but by the investigators, as Sir Richard Henriques found. It took almost three years for the IOPC to publish its findings in the Operation Midland affair. The lead investigator contacted Sir Richard 20 months into the investigation and readily conceded her lack of knowledge, training or education in relevant criminal proceedings. In Sir Richard’s review of Operation Midland he said he had called for a rigorous investigation and indicated that there were many questions to be asked. The IOPC failed in both respects.

HMICFRS’s report found that senior officers were preoccupied with restricting access to the Henriques report and that the Met had no plan to enact the reforms, took

“an underwhelming approach to learning the lessons”

and did almost nothing for three years. I emphasise again that no officers have been penalised as a result of Operation Midland and the subsequent unravelling of the appalling circumstances that allowed it to take place and ruin the lives of certain individuals and their families over many years.

We use that as an example because the IOPC should have been on that. It should have taken a high-profile case of clear deficiencies in police processes and accountability, looked at it properly and found that certain individuals were sorely lacking in the carrying out of their duties—but it failed to do that. Sir Richard Henriques claimed that it was a complete whitewash of the actual circumstances. That is why it is so important that we have a police complaints body that can be relied on and inspire confidence in the public. If high-profile figures, who have a recourse to parliamentary and other platforms, can be dragged down by an incompetent police operation that was not apprehended by the IOPC, what hope have our constituents with legitimate complaints about the way that they have been dealt with by the police that the IOPC will investigate fairly and thoroughly?

Our inquiry found that trust in the police was particularly low among young people, as well as among black and other minority ethnic members of our society. There is a particular problem in London. We heard in the last few days that the Met is being put in special measures. There are issues that we flag in our report that need to be considered as part of the rehabilitation of the image of the Metropolitan police and how it regains the trust of the public.

There is an old argument that such cases arise from the actions of a few bad apples spoiling the entire barrel. The volume of high-profile and successful complaints against police officers tests that argument to destruction. The police themselves no longer hold to the bad apple theory. Earlier this year, the acting Metropolitan Police Commissioner, Sir Stephen House, told the Home Affairs Committee,

“It is not a few bad apples. You cannot simply say that Wayne Couzens and a couple of other people have done something wrong. I would suggest that that has been the spearhead of the problem, but

there is a wider issue within the organisation, which we acknowledge and we are dealing with.”

I hope that is the case.

A robust independent regulator, able to quickly resolve complaints and impose sanctions that fit the misconduct of officers, is essential to public trust. Since its foundation, the IOPC has gone some way to restoring that trust—we acknowledge that in our report. The time taken to resolve complaints has reduced significantly, with the majority now dealt with in less than a year. However, the Committee’s inquiry, while recognising that success, identified a number of areas for further improvement. Just this week, we have had further information from the head of the IOPC, Michael Lockwood, about the continued progress it is making. The Home Office will be publishing its annual report with more detail in due course; the Minister may wish to comment on that.

Michael Lockwood pointed out in that letter that 90% of all independent investigations that it started were completed with 12 months. That compares favourably to the 68% of investigations completed within 12 months in the final year of the Independent Police Complaints Commission. However, while the target was 50 days for completion of the inquiry, the actual result—78 working days for completion—fell well short. In addition to that, Michael Lockwood said that the IOPC made 171 learning recommendations, which were shared with all the forces in England and Wales or directed to national organisations such as the National Police Chiefs’ Council and the College of Policing. Where a learning recommendation is issued under that power, the recipient is required to provide a response. Out of the 96 recommendations issued where a response has been received, 94% were accepted. That is a high level and is to be welcomed.

The issue of police officers’ co-operation with investigations was raised by the Committee. The guidance sets out what the IOPC considers co-operation should look like in general terms, and what police witnesses can expect. In its response to the Committee’s report, the IOPC reported progress on the number of cases awaiting a decision for more than 12 months. I think we can take that as a win for the Committee and, indeed, for the way Select Committees do their work, because Michael Lockwood goes on to say:

“Your letter to the Director of Public Prosecutions regarding these issues has helpfully brought about a greater focus and collaborative effort between our respective organisations to better understand the root causes of possible delays. We are clear there is a shared responsibility to work towards improved timeliness in decision making post investigation. To this end we are collating additional information on our cases with the CPS and agreeing how we might put in place better systems for sharing information and escalating cases.”

The IOPC made further recommendations to the England and Wales police forces about working together to develop guidelines and commissioning research into the trauma caused—predominantly to people from black, Asian and other minority ethnic backgrounds, including children and young people—by the use of stop and search, which is a topical issue that has come up in the House recently. As a result of the report, the IOPC has undertaken widespread consultation. It is clear from Michael Lockwood’s words that our report has served a positive purpose and hit home, and the IOPC has picked up many of our recommendations. So far, so good, but there is still a lot more of the job to be done.

It is an inevitable part of any complaints system that those whose complaints are not upheld will be discontent. There is none the less a perception that complaints against police officers are unlikely to succeed and that investigations are over-complex, take too long and frequently result in limited action, even against officers who have been found guilty of misconduct. It should be clear that a police officer accused of mistreating a member of the public, or of bullying colleagues or subordinates, should be subject to investigation and—if proven to have done so—sanctioned, just like any other person working in a public service. Public confidence is undermined if misconduct is not appropriately punished, and the Home Office and the Home Secretary need to ensure that that message is received and acted on at the highest level of our 43 police forces, particularly as a new commissioner is chosen for the Metropolitan police.

During our inquiry, the question arose as to whether the IOPC should be staffed by investigators who are not former police officers. Opinion was divided on whether those who had previously served in the police should be excluded because they would potentially be marking their own homework or that of their colleagues. On the other side of the argument, we acknowledge that ex-police officers bring skills learned on the job and an understanding of police culture that is beneficial in investigations. It seems that an appropriate balance of former serving officers and investigators with other backgrounds is the right one to strike, but it may be that the IOPC should seek to widen its pool of potential candidates to include those with investigative experience from other spheres, including former military personnel.

At a more technical level, the IOPC has been headed since its creation by a director general without the support and oversight of an independent chair of the board, with Michael Lockwood effectively acting in both roles. He has held that post and been responsible for driving some of the improvements in the speed of investigations, as I have already mentioned. Mr Lockwood was relaxed when he gave us evidence on whether the time had come for more normal arrangements to be made for the organisation’s governance, as we would typically find in any business. It is now very rare, and often frowned upon, to find the same person occupying the roles of chair and chief executive of a board of a company. The Committee therefore recommended that the Government consider appointing a chair to the IOPC. We are glad to see from its response that the question will be considered in an upcoming review, and we hope that a fully accountable governance structure can now be put in place.

Perhaps the most worrying evidence we heard was of obstruction and delay in dealing with complaints, with the IOPC blaming officers for delays, and policing organisations blaming the IOPC. We recommend the creation of a culture, led from the top, that requires rapid, open and non-defensive responses to complaints about conduct. Quick and fair decisions are essential both to satisfy members of the public who complain about conduct and to clear the names of police officers who may be falsely accused of breaching standards, whose reputations can only suffer from long, dragged-out cases, and whose careers may be in limbo while an investigation is ongoing.

The IOPC could do more to use its powers actively to call to account officers who appear not to co-operate with investigations, and chief constables should also do all in their power to ensure that officers do not treat complaints as an inconvenience or a triviality. IOPC reports on cases below the level of the egregious examples I gave earlier in my speech now result in learning recommendations for forces, and a strong focus is needed to ensure that the learning available is adopted and embedded within the police.

On the delay issue, I would cite an example from my own experience. Some years ago, I was the subject of a police investigation as a result of a wholly vexatious complaint from a constituent. That later became the subject of an inquiry by the Standards Committee that found that the chief constable of Sussex had been in breach of parliamentary protocols and of privilege. I subsequently lodged a complaint with the forerunner of the IOPC, which took well over three years to investigate. During that process, the possibility of criminal behaviour by one of the investigating officers was raised, because he had frustrated the investigation process to play for time.

When the complaint body reported, it upheld four of my five complaints, casting a good deal of blame on the officers involved, right up to the chief constable of Sussex. The problem was that when the report eventually came out, every single senior officer who was a subject of the report had retired and no action could be taken against them. It is that sort of frustration that people feel, and there is no excuse for such long, drawn-out investigations. Such investigations are not in anybody’s interest, be they the complainer or the target of the investigations. I am glad that measures, which the Minister may want to mention, have been put in place to allow retrospective action to be taken if it so happens that police officers are no longer employed directly in the police force.

I will touch briefly on the Committee’s other main conclusions. I mentioned that we recommended that the role of chair and chief executive should be split, and the Government have responded to that. We urge the Government to consider police complaints as part of the review of the police and crime commissioner model that is currently under way, and to make an early assessment of PCC involvement in the police complaints system.

PCCs are an under-utilised resource. They exist to be democratic bodies that are accountable to local residents and taxpayers, and have developed a good deal of knowledge. My own PCC, Katy Bourne, is one of the most experienced and respected of the PCCs, and has undertaken a lot of helpful initiatives and is very public facing. We should involve PCCs more in how we deal with complaints, because they do not want to have lots of complaints against their own police constabulary. It would inform their work better if they were more integrated with the complaints that come in, as he or she could see whether there is a problem that they need to do something about at a senior level. That is an important Committee recommendation for the Home Office on the work it is currently undertaking.

It may be too soon to understand whether PCC involvement in the police complaints system is realising the benefits that the Government hope for, but we are concerned that the Government are not doing enough to monitor the implementation of the new PCC complaints model or to encourage uptake. We note that there are enhanced opportunities for PCCs to play a greater role in the local complaints process following the reforms in 2020. The three models present a unique opportunity for PCCs as part of their complaint handling responsibilities proactively and systematically to support more effective complaint systems within their forces, although what they do should not delay complaint handling processes any further.

We urge the Government to fund PCCs adequately, so they are able to take on those models as a minimum requirement in their complaint handling roles. This will provide PCCs the opportunity to work more closely with their forces, for example, to record and systematically monitor the root causes of complaints and recurrent issues that affect their communities disproportionately and how their forces resolve those issues. The input of PCCs and their commitment to do something about the issue within their local constabularies should be a win-win situation for PCCs and for the complaints process.

The Government’s recent changes to the police complaints and discipline system were intended to simplify and speed up the process. None the less, the language used to explain systems to members of the public who wish to make complaints remains too complex and technical, which contributes to public disengagement and lack of confidence in the system.

The Committee recommended that the police discipline system needs to be simpler and more transparent. All key stakeholders in the policing sphere—the IOPC, the National Police Chiefs’ Council, the forces, the College of Policing and the Crown Prosecution Service—should be required to publish plain language versions of the systems available in different languages and accessible formats, which should be made available online and in print.

I mentioned earlier that there is a clear absence of urgency and a culture of non-co-operation from some police forces involved in investigations. Appropriate sanctions must therefore follow for any officer with disciplinary proceedings, whether serving or retired. Specific reforms were made to the discipline system under the implementation of the 2020 reforms, including the possibility for former officers to face disciplinary proceedings if allegations came to light within 12 months of their leaving the force, but that still may not be thorough enough.

The example of the IOPC taking seven years to clear one police officer of misconduct is an exceptional case, but demonstrates why the IOPC must focus its efforts on concluding investigations as quickly as possible. Quite aside from the effect on an individual’s morale, the removal of officers under investigation from frontline duties for lengthy periods may add to the strain on police resources generally, as well as blighting that officer’s career. The IOPC must also take care that its power to reinvestigate cases already concluded locally is used sparingly and when there is a clear public interest in undertaking further inquiry.

We recommended that a culture needs to be created within police forces—established by and led from the top—that requires rapid, open and non-defensive response to complaints about conduct, both to deal with misconduct where it arises, and to clear the names and reputations of officers who have not transgressed. This should not just be a finger-pointing exercise. It must be a learning exercise as well.

From my experience—such as on the child safeguarding programme or with the work of the former Secretary of State for Health, my right hon. Friend the Member for South West Surrey (Jeremy Hunt), on accidents at work and patients who have suffered severe consequences—this is not just a question of whether it was an incompetent police officer, or surgeon in the health case, or child protection officer; it is about asking how the system allowed it to happen. That is the so-called black box approach, and we need to see far more of it in policing to encourage people to come forward when there are problems, so that we can make the problems right without those people being scared doing so because somebody will point a finger at them and everybody will automatically be blamed. It can be down to the system that stands in the way of people doing their jobs as best they can.

The IOPC must use its powers effectively to minimise delays to investigations at an early stage of the process. It should proactively call to account those responsible for delays or who refuse to co-operate with investigations. Police forces, individual officers and their representative organisations must take more responsibility for rooting out bad behaviour and lifting the cloud of complaint against officers who have done their exceptionally difficult job properly.

We welcome the super-complaints process and are encouraged by the Home Office’s pledge to review the designated bodies that can submit super-complaints on systemic issues in policing in order to include a broader range of organisations, including disability organisations. We urge the Home Office to highlight on its super-complaints website that the 16 designated bodies should collaborate with non-designated bodies as appropriate to make a complaint on matters raised by non-designated bodies.

We recommend that the Government monitor and review biannually how effectively local policing bodies are holding their chief constables accountable for implementing IOPC recommendations in their forces, and report the outcomes to the Select Committee. We urge the Government to review how the IOPC, the HMICFRS and coroners’ learning recommendations are reported to the public in a more joined-up and meaningful way, and we recommend that data be published centrally in order to simplify and streamline access to this important information.

There are a lot of sensible and proportionate recommendations there. In many cases, the Government and the Home Office have responded favourably.

Our report and the evidence we published alongside it contains many examples of what police misconduct feels like to members of the public who experience it. Aside from the high-profile examples I have given, most cases are more routine, more local and more capable of quick resolution. Typical complaints may be about how the police have treated a person—rudeness, use of excessive force, abuse of rights or wrongful arrest, for example. There is no excuse for those complaints not to be turned around much more rapidly.

As I said at the outset, our society is policed by consent. We give police officers considerable powers to do a job that is often difficult, dangerous and always essential to our safety and security, and the vast majority of officers perform that duty in an exemplary manner. The granting of those powers comes, however, with a duty to the public, who the police serve—that the police will conduct themselves according to the highest possible standards of professional behaviour.

Officers who commit crimes are subject to the full force of the law. Steps have been taken to ensure that those who fall below those standards are identified, and that sanctions are taken, ranging from retraining to dismissal from the force. The IOPC deserves credit for those steps. It also requires our exhortation to go further and faster to re-establish full trust in our constabularies. Part of the job is done, but there is more to go.

[Ms Nusrat Ghani (in the Chair)]

Before I call other colleagues, I must put it on record that I was also once a member of the Home Affairs Select Committee, so I look forward to the Minister’s response. I can confirm the long-standing membership of the hon. Member for East Worthing and Shoreham (Tim Loughton)—maybe we should refer to him as the “Father of the Committee”.

[Dame Diana Johnson (Kingston upon Hull North) (Lab)]

It is a pleasure to serve under you this afternoon, Ms Ghani. I think it is an excellent idea to recognise the hon. Member for East Worthing and Shoreham (Tim Loughton) and his long-standing membership of the Home Affairs Committee. His institutional memory of what has happened on that Committee has certainly been important not only in putting together this report, but in our work on policing.

The hon. Member has set out clearly and effectively the findings and recommendations of our report. It is quite clear that the Home Affairs Committee inquiry looked at the role and remit of the IOPC in relation to the police complaints and discipline system, and explored the continuing disquiet at the way in which police forces in England and Wales investigate and deal with complaints about the conduct of forces and individual officers. Importantly, we sought to consider what changes might be required to improve public confidence in the police complaints and discipline system.

We thought it was important to undertake parliamentary scrutiny of that important role, given, as the hon. Member for East Worthing and Shoreham said, the establishment of the newly created IOPC in January 2018, and because the Committee had not looked at the topic for nine years, since the publication of its last report on the matter—I do not think the hon. Gentleman was a member of the Committee at that point. Our report has covered several different areas, which were set out effectively. I will focus my contribution on a couple of areas that we looked at in the Committee that will hopefully complement what the hon. Gentleman said in his opening remarks. First, I will focus on the treatment of vulnerable adults, specifically people with autism, and how they interact in the police complaints process.

A well-functioning conduct and complaints system is essential to maintaining the trust in the balance created by the founding Peel principles between the police and public. Despite the welcome reforms and improvements, some submissions to our inquiry demonstrate that there is continuing dissatisfaction with the handling of police complaints, and that much more work is needed to address both complainants’ and officers’ concerns. In our report, we noted that the IOPC impact report 2020-21 stated that 43% of people surveyed were confident that the IOPC did a good job, compared with 44% in 2019-20. Obviously, there is still a lot of work to do.

In the evidence heard and received during the course of our inquiry, individuals with autism and parents of children with autism outlined systemic issues in their treatment in the police complaints and criminal justice process. Many felt they had been badly let down by the IOPC and the police, and that that had caused distress to families and friends.

Fiona Laskaris, whose autistic son Christopher was unlawfully killed by a drug addict in 2016, told us:

“the IOPC urgently needs to start engaging in a meaningful way in cases involving people with disabilities, and particularly… with autism”.

Fiona argued that cases involving people with autism

“warrant an enhanced level of independent scrutiny”

and suggested the existing statutory safeguarding duties to protect vulnerable adults who come into contact with the police were not working.

We received anonymous evidence that one autistic person, who had experienced frequent contact with the police, including being arrested for alleged attacks, was not treated as a vulnerable adult, even though they informed the police they were autistic and had requested an appropriate adult for assistance. The anonymous submission claimed that the police “never acknowledge or check” their autism awareness card, even when their wallet is being searched, which always happens when the police seize personal items.

The Home Secretary wrote to the Committee on 9 December 2021 and said,

“Many police forces have developed additional training programmes”

and

“various autism alert card schemes, apps, and the creation of easy-read ‘widget-based’ sheets (using icons or pictographs) to aid communication in custody suites.”

She highlighted the IOPC statutory guidance for forces on complaint handling, which outlines the

“importance of accessibility as well as the duty under the Equality Act 2010 to make reasonable adjustments to ensure that a disabled person does not suffer any substantial disadvantage when accessing a service.”

The Home Secretary said it was

“important that those dealing with complaints recognise the particular vulnerabilities of individuals with autism”.

In spite of these welcome statements by the Home Secretary, some evidence to our Committee suggests that autistic people are still not always been treated fairly by the police.

I want to say a little more about super-complaints, which the hon. Member for East Worthing and Shoreham commented on. In her evidence to the Committee, Fiona Laskaris, who I mentioned earlier, proposed that the super-complaints process could be used to investigate system failures in the treatment of vulnerable adults, specifically people with autism. Since November 2018, the super-complaints process has enabled designated public and charitable organisations to ask HMICFRS, the IOPC and the College of Policing to consider investigating what they think are systemic issues affecting policing in England and Wales.

Our report expressed concern that of the 16 organisations designated by the Home Office that can raise such issues or concerns on behalf of the public, no specialist organisation represents complainants with disabilities, including autism. The Home Secretary wrote to the Committee in December 2021 and pledged to review the designated bodies that can submit super-complaints on systemic issues in policing to include a broader range of organisations, including disability organisations. We welcome that commitment, but nearly two years on, I hope the Minister can confirm when the Government will review the super-complaints system. As we have heard, the Home Secretary confirmed to the Committee that a designated body should collaborate with non-designated organisations and, where appropriate, make a complaint on the basis of the matters raised.

Our recommendation was that the Home Office should highlight on its super-complaints website that the 16 designated bodies should collaborate with non-designated bodies as appropriate to make a complaint on matters raised by those non-designated bodies. We are pleased that the Government have made that change on their super-complaints website, but we urge them, the IOPC and other relevant policing bodies to make the public aware that the super-complaints process is accessible to all groups and interests.

I thank everybody who assisted the Home Affairs Committee in our inquiry. We will be watching what happens on our recommendations in this area, and following progress over the months and years to come on this important issue, as we know police misconduct and complaints have been in the news a lot in recent times, and it is very much an issue that the public care about.

[Ms Nusrat Ghani (in the Chair)]

Before I call the shadow Minister, I can see that Sir Peter Bottomley has joined us—do you wish to contribute, Sir Peter?

[Sir Peter Bottomley (Worthing West) (Con)]

indicated dissent.

[Ms Nusrat Ghani (in the Chair)]

Thank you. I call the shadow Minister, Naz Shah.

--- Later in debate ---

[Ms Nusrat Ghani (in the Chair)]

Now we have a proposer and a seconder.

[Naz Shah]

Absolutely. I thank my right hon. Friend the Member for Kingston upon Hull North (Dame Diana Johnson), who chairs the Committee, and the hon. Member for East Worthing and Shoreham for securing this important debate, and I thank the wider Committee for its important and timely scrutiny of this issue. Like both Members have said, it is very much in the news at the moment—it is top of the agenda, and rightly so.

It is also right that we thank those who submitted evidence, written or oral, to the inquiry to help shine a light on this issue. In particular, my right hon. Friend referred to the anonymous submissions, which are very significant. I thank her for highlighting the issue of autism and disability. Will the Minister say where we are with the super-complaints and the 16 designated bodies? We do not have anybody representing those with disabilities; will the Government be making any recommendations to get an organisation that does? What will they do to strengthen that process?

I thank the hon. Member for East Worthing and Shoreham for highlighting his personal experience, of which I was unaware, with respect to Operation Midland. As he said, we are in privileged positions, so the fact that it took him three years to get a resolution, with doors closed on him and the closing of ranks right up to the chief constable of Sussex, is deeply worrying. That was the situation despite our being in positions of power and privilege—even more reason for us to ensure that the Government respond appropriately to this debate and take on the Committee’s recommendations.

The official Opposition believe that the Committee’s report is a timely and thorough examination of the police complaints process, and that the Government must properly heed its recommendations. All Members—Government and Opposition—support the long-standing principle of policing by consent in this country. That principle is fundamental to maintaining public support in our criminal justice system, and law and order more widely.

The hon. Member for East Worthing and Shoreham referred to the horrible murders of Nicole Smallman and Bibaa Henry. The fact that the police officers took those horrific pictures of the bodies was used by the defence team during the trial. This is not just about the complaints; it is about the impact of those complaints and what that can lead to with respect to justice for victims of crime.

The principle of policing by consent separates our policing system from many of those around the world. It is a principle that must be protected and strengthened. But the process must be underpinned by robust and well-functioning systems of complaint and redress for members of the public who believe that proper procedures have not been followed, whether on purpose or inadvertently. That is vital in maintaining public trust in our police, and in ensuring that the hard work of the great majority of police officers is not undermined and that, when mistakes arise, they are learned from.

It has been said during the debate—no doubt the Minister will reiterate it—that police officers regularly go above and beyond, in some instances risking their lives, to keep the public safe and fight crime. We have experienced that here in Westminster, and we continue to experience it across the country. However, as the Committee’s report notes, appalling examples of misconduct, such as the one that occurred with the murder of Sarah Everard, and the disgraceful, misogynistic, racist and bullying behaviour of a substantial number of officers at London’s Charing Cross police station, add to a long list of serious breaches of public trust. That is why we, the official Opposition, agree with the Committee that there is a strong need for cultural change right from, to ensure that lessons are learned from past mistakes, that proper action is taken to address poor or unprofessional behaviour, and that police forces up and down the country demonstrate that they understand that public trust in policing needs to be earned and constantly maintained.

I am pleased that the Committee has highlighted the advances that the IOPC has made since it replaced the Independent Police Complaints Commission. However, serious concerns remain about the transparency of the IOPC’s operations. I note that the Committee has particularly highlighted the poor communication with regard to its inquiries, including with Lady Brittan over the false allegations made against her late husband, Lord Brittan. It is vital that the IOPC, as well as the Government, takes note of this cross-party Committee’s recommendations.

My hon. Friend the Member for Croydon Central (Sarah Jones) is sorry that she cannot be here, but during yesterday’s ministerial statement in the main Chamber on the Metropolitan police, she was clear that the Home Office must not stand back from this issue. It needs real leadership to drive reforms through. The Home Secretary and her Department must engage seriously with police reform to stop appalling scandals of the kind we have seen in recent years.

My right hon. Friend the Member for Normanton, Pontefract and Castleford (Yvette Cooper), the shadow Home Secretary, has also been pushing for reform, having been the Chair of the Committee when this inquiry was initiated. Sadly, we have heard yet more examples today that show why it is important to shine a light on these issues.

Labour has consistently called for an overhaul of police standards. We want to see: much stronger vetting processes, better training, including on issues such as misogyny and racism, quicker and more robust misconduct proceedings, and better guidance on the use of social media, including WhatsApp, by police officers and staff. In the wake of the Child Q case, we also called for updated national guidance—which we are yet to see—on the strip-searching of children. When the Minister gets to his feet, I would be grateful if he could confirm what steps his Department is taking in each of these areas.

We know that there are several ongoing inquiries and reviews into policing, including the Casey and Angiolini inquiries, and the HMICFRS review of vetting. These are important pieces of work, and the Opposition look forward to reading their conclusions and recommendations. However, we could be waiting months for these inquiries to conclude, with the implementation of any recommendations taking even longer. As has been said in this debate, that is not okay. As my hon. Friend the Member for Croydon Central emphasised yesterday, we must have action now to address these issues. We cannot afford to wait.

Can the Minister also outline what progress the Home Office has made in implementing the Committee’s recommendations? In particular, could he provide an update on the steps taken in response to recommendation 9, which relates to the speeding up of complaints, investigation and disciplinary processes? In far too many cases, police officers who are disciplined for misconduct remain in their posts for months, if not years, while misconduct proceedings are set up. That was certainly true in the recent Charing Cross case, and the hon. Member for East Worthing and Shoreham mentioned that his case took three years and that the officers involved had actually retired by that point. That does not give us confidence. Wherever standards in policing fall short, they should be dealt with as quickly and efficiently as possible. Can the Minister outline what steps are being taken in this specific area?

Police officers up and down this country do incredibly important work, including in my area of Bradford, which is covered by West Yorkshire police. Members from across the House will have countless stories of police officers and staff going above and beyond, running towards danger and serving their communities. I want to put on record my thanks to West Yorkshire police, because we had the loss of Jo Cox, but the police step up and protect us as MPs, so that we can do our job, including in this place. It is in the interests of us all—politicians, police and the public—to ensure the highest possible standards for our police service. Serious work is needed, which includes reforming the police complaints system.

Again, I thank my right hon. Friend the Member for Kingston upon Hull North, who is the Chair of the Home Affairs Committee, and the hon. Member for East Worthing and Shoreham for securing this debate and for keeping up the pressure on this very important issue.

[The Minister for Crime and Policing (Kit Malthouse)]

It is a great pleasure, Ms Ghani, to appear before you for the first time and also to appear for the first time before someone who was elected to the Commons on the same day that I was. That happy day in 2015 seems an awful long time ago. [Laughter.] I am very grateful—

[Ms Nusrat Ghani (in the Chair)]

Order. I hope the Minister is not trying to sway the Chairperson. I note for the record that it will have no relevance to the rest of the debate.

[Kit Malthouse]

I am also grateful to the assembled members—current and former—of the Home Affairs Committee for contributing to this debate. I am particularly grateful to the current members, the right hon. Member for Kingston upon Hull North (Dame Diana Johnson) and my hon. Friend the Member for East Worthing and Shoreham (Tim Loughton), for securing it. It is an immensely important topic. We have had some interesting contributions, which I will take away and digest.

As a number of Members have said, the police perform a unique and critical role in our society. The public look to them for protection and reassurance and, in certain circumstances, through us, authorise them to sometimes use lethal force against our fellow citizens. The public rightly expect all who serve to uphold high standards of conduct and professionalism. As I have said on many occasions—pretty much since I was appointed deputy Mayor for policing more than a decade ago—public confidence and trust are integral to the long-standing model of policing by consent. It is fundamental to the very essence of policing in the United Kingdom. I have worked hard during my career in fighting crime to ensure that we cleave to that model and do not drift towards the warrior model of policing that we see in other jurisdictions.

A range of elements come together to form the full picture when it comes to securing and maintaining public confidence. One of those is an effective conduct and complaints system. As Members have said, the vast majority of police officers already act with the highest standards of professionalism. It is therefore all the more disappointing and, in some instances, completely shocking when the behaviour and actions of a few undermine the hard work of their dedicated colleagues. When things do go wrong it is vital that the systems in place are robust and fair, and stand up to scrutiny.

I note the positive comments in the Committee’s report on the February 2020 reforms made to the police conduct and complaints systems and the significant improvement in the IOPC since 2018. Of course, we accept that there is more to do. With policing—indeed, with any major public service—complacency is something we must fight against with all our might and energy. We must strive constantly for improvement; the public deserve nothing less.

As my hon. Friend the Member for East Worthing and Shoreham mentioned, the Independent Office for Police Conduct was launched in 2018 following reforms to the IPCC, which scrapped the old commission structure in favour of a single head of the organisation. The new structure resulted in the director general having a combined role that includes chairing the unitary board. The aim of having a single role was to both streamline and demonstrate the independence of decision making to enhance public and police confidence. Scrutiny of and support for the director general is provided by the unitary board, on which the non-executive directors must be in a majority. There is a senior independent non-executive director.

Since its launch in January 2018 and under Michael Lockwood’s leadership, the IOPC has completed more than 91% of the core independent investigations started since then within 12 months. The average length of all investigations has fallen from more than 11 months in 2018 to less than nine months now. I understand that the backlog that was inherited on the conversion to the IOPC has been eliminated. That is huge progress, which, I am happy to say, was also highlighted in the Committee’s report. My hon. Friend the Member for East Worthing and Shoreham asked about the number of former police officers on the staff: it is 28%. That is a number that we need to keep an eye on, as he said, in terms of their expertise.

Last year, the Home Secretary announced that she was bringing forward the first periodic review of the IOPC, in response to pressure from my hon. Friend and others. Such reviews of the Government’s arm’s length bodies typically consider the effectiveness of an organisation and its fitness for purpose. We agree that the existing governance structure, along with the Home Affairs Committee’s specific recommendation on the director general’s role, should be looked at as part of that review. The review has not started; however, we are currently working on the arrangements, including identifying an independent reviewer. We will update the Committee when we are able to confirm further details.

The Government are clear in our determination to listen and act on issues important to the general public and their confidence in policing—including accountability, which is crucial to public trust. As colleagues will recall from the Committee’s report, the IOPC is already making a concerted effort to uphold confidence in the police complaints system, which includes greater transparency in the publication of investigation outcomes, actively listening to policing bodies and communities about their concerns, improved investigation timeliness and thematic reviews.

The legislative reforms in 2020 to overhaul the police complaints and disciplinary system were wide ranging, and were designed to simplify processes while increasing transparency and independence. The reforms have significantly reduced the bureaucracy in handling low-level customer service matters, which account for the majority of complaints. The most serious cases continue to be dealt with under robust processes, including independent investigations by the IOPC.

We continue to engage with policing stakeholders across the piece, including the National Police Chiefs’ Council, and we welcome the ongoing engagement of the Police Federation and other staff associations. We have agreed to review the impact of the reforms, including considering the role of police and crime commissioners in policing complaints. As part of that wider review, we will look at the issues raised by the right hon. Member for Kingston upon Hull North about super-complaints.

Recent high-profile cases of misconduct have shone a light on the culture that exists in some areas of policing. Aside from examples of appalling behaviour that has no place anywhere, let alone within an institution entrusted to protect the public, there is a wider impact on how policing is perceived. When standards are not met, it not only undermines the excellent work done by thousands of officers, staff and volunteers day in, day out, but risks damaging the legitimacy of policing in the eyes of the public. It is therefore crucial that there are effective systems and safeguards in place to ensure that all officers adhere to the high standards expected of them and that breaches of those standards are identified quickly and dealt with appropriately.

Although the Government have overseen significant progress in the police complaints system in recent years, we do agree that forces, individuals and their representative organisations must take further responsibility for rooting out bad behaviour. The College of Policing is currently undertaking a review of the code of ethics. The review will provide clear expectations that everyone in policing has a duty to challenge and report behaviour that undermines the profession and damages public confidence, and to be open and accountable and learn from mistakes at an organisational and individual level.

As part of the 2020 integrity reforms, the Home Office introduced a duty of co-operation for police officers. The duty provides clarity on the level of co-operation required by an officer where they are a witness in an investigation, inquiry, or other formal proceedings. Failure to co-operate is a breach of the professional standards and can be dealt with by police forces accordingly.

The Government will respond in due course to Bishop James Jones’s report on the experiences of the Hillsborough families and the report of the Daniel Morgan independent panel. The Government will also consider calls for a broader duty of candour for public bodies and authorities—an issue raised by various Members.

Colleagues may also recall that the Home Secretary has announced the Angiolini inquiry, which a couple of Members referred to, part two of which is expected to consider wider policing matters, such as barriers to whistleblowing, vetting practices, and professional standards and discipline, including workplace cultures. As my hon. Friend the Member for East Worthing and Shoreham pointed out, since 2017 it has been the case that retired police officers can be brought back to face gross misconduct proceedings.

I again thank members of the Committee for securing this debate. I am grateful for the opportunity that it has provided me to underscore just how seriously we take this issue. This is not an end point in our work on police integrity and the complaints system. As I said in my opening remarks, the maintenance of trust and the model of consent require constant attention and adjustment as we face different circumstances and incidents. The Committee has my undertaking that we will report to it on our progress on this issue. We will take seriously its report and weave it into the work that we do. We will continue with the work programme to reinforce the fundamental foundation of policing in this country, which is the trust and confidence that the British public have and the consent that they give to the policing model.

[Ms Nusrat Ghani (in the Chair)]

Thank you, Minister—not an end point. I call Mr Tim Loughton to respond and wind up.

Oral Answers to Questions

Nusrat Ghani Excerpts

Monday 25th April 2022 Commons Chamber

[Kevin Foster]

I am delighted to hear that housing is available in the highlands to support these people. We would be keen for them to make their new home in the highlands, which is a fantastic part of our United Kingdom. I would be delighted to meet the hon. Member to discuss how we can get those families on the way to a permanent home in a welcoming community.

[Ms Nusrat Ghani (Wealden) (Con)]

Operation Pitting was a remarkable success in evacuating Afghans, but also remarkable is the number of Afghan women seeking refuge who have been left behind and are now on the Taliban hit list. I have been trying to chase updates on a number of Afghan women but have been unable to get any response from the Home Office. It has been made clear to those women that the Taliban will kill them unless they can escape Afghanistan. Will the Minister meet me to try to help me to progress their cases?

[Kevin Foster]

I am very happy to meet my hon. Friend to discuss those women’s cases. Of course, through the Afghan citizens resettlement scheme we are working with groups such as the UNHCR to identify those who would be particularly affected by Taliban rule.

Foreign Interference: Intelligence and Security

Nusrat Ghani Excerpts

Monday 17th January 2022 Commons Chamber

[Priti Patel]

I thank the hon. Gentleman for his question, and indeed for setting out the context of the question. He highlights the extent to which China has been investing in the United Kingdom across our utilities, various aspects of business, our institutions and academia, as we touched on earlier. The National Security and Investment Act 2021 is a response to many of the things that have taken place, predating many of us in office and some aspects of this Government as well. We must not only constantly keep a watching eye, but review and look at the investments that are coming into the United Kingdom. That work is taking place across the whole of Government.

[Ms Nusrat Ghani (Wealden) (Con)]

I thank my right hon. Friend for her statement. The word “covert” has been used quite a bit, but the Chinese Communist party is acting in plain sight. It is threatening the House and it is threatening MPs, and then it sanctions MPs who expose what it is up to. My question to my right hon. Friend is this: where is the organising force of this Government? I respectfully say the same to the Speaker: where is the organising force for this House in defending our democracy and also ensuring that we are not complicit in genocide? What support is being provided to parliamentarians who have been sanctioned, and to those individuals who gave evidence to the Business, Energy and Industrial Committee, especially the World Uyghur Congress, which feels threatened in this country? Why are we not blacklisting firms that are selling our data to the Chinese Communist party and selling us products made by Uyghur slave labour? Finally, will she do everything she can to get the individuals who run those prison camps in Xinjiang sanctioned—in particular, Chen Quanguo?

[Priti Patel]

I thank my hon. Friend not just for her question but for her commitment and the work that she has been leading on. I thank all parliamentarians who have been so vocal on many of the abuses that have been well rehearsed and debated in this House.

On the support for parliamentarians who have been sanctioned, which is a really important point, that is where the House needs to be strong, and we are coming together with the parliamentary authorities to ensure that measures are put in place. She asked where is the might in Government. When it comes to defending democracy—as she will know, because she will have had discussions with my colleagues at the Cabinet Office as well—we lead on this, and, with other Departments, absolutely work in an aligned way on the specific details. A great deal is taking place that covers all aspects of threats. I touched on institutions, education and business, and the National Security and Investment Act, but there are also spaces such as cyber, and direct threats to individuals too.

My hon. Friend asked about sanctions on key individuals, and she is not the only Member to touch on this. I have heard the calls from all Members who have spoken on this issue and I will be raising it with my counterparts in the Foreign Office.

Nationality and Borders Bill

Nusrat Ghani Excerpts

Report stage
Tuesday 7th December 2021 Commons Chamber

[Damian Green (Ashford) (Con)]

I wish to speak to new clause 5, and I thank the more than 50 colleagues, representing every party in this House, who have supported it. I also wish to thank Ministers for engaging positively with me on the substance of the amendment.

My new clause aims to provide greater protection for the brave young people in Hong Kong who are fighting oppression. In particular, it gives them a right to settle in the UK, which is very difficult for them at the moment. Why is this needed? I would illustrate that with one case—that of 20-year-old Tony Chung, who has been handed a prison sentence of more than three and a half years. His crime was that what he said on a small student Facebook group when he was 18 years old was deemed to amount to secession and to be in breach of Hong Kong’s national security law. This illustrates how what was once Asia’s freest and most vibrant city is moving towards totalitarianism. Political persecution is growing by the day. Amnesty International calls it a human rights emergency, and I agree. The Hong Kong Government, at the behest of Beijing, are silencing the free press, gagging civil society and smothering all forms of dissent in the city.

[Ms Nusrat Ghani (Wealden) (Con)]

As my right hon. Friend knows, I am a signatory to his new clause. Does he share my concern that 93% of those who have been arrested just for being pro-democracy are young people? We have a unique obligation to protect them and provide them with safe and legal passage. When dealing with the Chinese Communist party that can “disappear” a tennis player, or even sanction Members of Parliament, we must be absolute in the support we give to young Hongkongers.

Online Scams: Consumer Protection

Nusrat Ghani Excerpts

Wednesday 28th April 2021 Westminster Hall

[Ms Nusrat Ghani (in the Chair)]

I remind hon. Members that there have been some changes to normal practice in order to support the new hybrid arrangements. Members need to clean their spaces before they use them and before they leave the room. I also remind Members that Mr Speaker has stated that masks should be worn in Westminster Hall throughout the debate.

[Ruth Edwards (Rushcliffe) (Con)]

I beg to move,

That this House has considered protecting consumers from online scams.

It is a pleasure to serve under your chairmanship, Ms Ghani.

Last year, my constituents Mr and Mrs Biggs came to see me at one of my constituency surgeries. They were asking for my help because scammers had stolen £30,000 of their savings. How had that happened? Well, a friend of theirs had spotted an advert on Google for a bond that, when compared with other products on the market, seemed to offer a reasonable rate of return over a three-year period. They called the telephone line provided to discuss the product further. The bond was being offered by a reputable firm, Goldman Sachs, and it was advertised on Google, which presumably had done its due diligence before accepting the advert, so my constituents invested. Only it was not Goldman Sachs that they had invested with, and the bond did not exist. Instead, Mr and Mrs Biggs, like many people up and down the country, had become victims of a very convincing clone scam. They had transferred £30,000 into the bank account of the perpetrators of that scam.

Clone scams exploit people’s trust in reputable brands by carefully mimicking their websites and online presence and even researching and impersonating their sales managers. When they also carry the stamp of an advert, be that on Google, Facebook or any other online platform, many consumers believe that the platform carrying the advert has checked out the company that posted it and that therefore it is an official advert from the company in question. But the truth is that that is rarely the case, because online platforms currently have no legal obligations to protect users against fake or fraudulent content, and that is the primary issue that I would like to address in the debate today.

In the last 18 months, we have been living through a public health emergency, but the pandemic has also had a really profound effect on the way adversaries operate online. We have seen everything: nation state espionage on vaccine programmes, the spread of misinformation and a huge increase in online scams. We have seen fake personal protective equipment, and phishing sites posing as councils giving out covid grants, or sending fake messages about parcel deliveries to try to download software on to victims’ phones or to direct them to give their bank details to scammers. It shows how sophisticated the world of online scams has become, how fast criminals can adapt to new situations and how easy it is for people to be taken in.

Action Fraud figures show that, in the year to June 2020, 85% of all fraud was cyber-enabled. Reports of clone scams increased by nearly 30% between March and April—just in the space of a month—last year. Victims lost more than £78 million to clone scams in 2020. It is hard to put those sorts of figures in the context of individuals, but the average loss for victims is about £45,000. That could be the deposit for someone’s home, the money that they were saving to start their own business or expand it, or savings for retirement or to pass on to their children. But it is gone, and often with no compensation.

Fortunately, in the end, my constituents, Mr and Mrs Biggs, were compensated. That was not without a fight and the resulting stress and anxiety. Many other victims are not compensated. In 2018, The Telegraph, which has done some really excellent work on this issue, reported that, in the previous year, only 25% of the funds lost to authorised push payment or APP scams, in which the victim transfers money to the bank account of the criminal, were successfully returned to victims.

These figures are shocking, before we even take into account the immense psychological and emotional toll on victims and their families. Scammers take advantage of people’s fears, hopes and anxieties, and they motivate them to transfer large sums of money on this basis. Anyone who has helped a victim of these crimes knows how heart-wrenching the ordeal is for them. The feeling of anxiety and powerlessness experienced when pleading with banks and law enforcement to help recover life savings is a tremendous unseen harm caused by online scams.

Recent analysis by consumer champion Which? found that there are 300 to 350 fraud reports every week in which victims show signs of severe emotional distress. One such account from Which? details the case of an 80-year-old gentleman who could not sleep for weeks after losing his retirement savings to scammers. The person behind the scam pretended to be a real investment company, assuming the name of a real investment manager at that company, and ultimately stole £50,000 from the victim, even after he checked their credentials online.

This scam, like the others I have mentioned, began as an advert at the top of Google’s search results. TV, print and radio advertising are all governed by a comprehensive set of rules, yet very little exists to govern online advertising. The majority of people now go online to research and buy everything, from pensions to pet food, holidays to houses, shoes to savings products, but it is for each individual platform to decide what, if any, verification checks it wants to make on businesses taking out adverts on its service.

I do not mean to imply that platforms are doing nothing. Following ongoing discussions with the Financial Conduct Authority, Google, for example, has updated its financial services policy to make financial services advertisers subject to its business operations verification process. I followed the link that Google provided in its letter to the FCA to understand more about what the verification process entails. The policy states:

“Advertisers may be selected to complete business operations verification if, for example, the advertising behavior has been identified as unclear or their ad content is deemed as potentially misleading.

Advertisers whose accounts were suspended due to a violation of our Google Ads policies may also be requested to undergo business operations verification as part of the account suspension appeals and remediation process.

Advertisers who are required to complete business operations verification will be notified and given 21 days to submit the verification form. In certain circumstances, we may pause advertisers’ accounts immediately when business operations verification is initiated. This means that advertisers’ ads will not be able to serve until they are able to complete the program successfully.

Advertiser accounts may be paused if the advertiser’s business model is unclear and we suspect that their advertising or business practices may cause physical or monetary harm to users. Non-exhaustive examples include: misrepresenting yourself in your ad content; offering financial products or services under false pretences; or offering unauthorized customer support services on behalf of third parties.

Once the verification form is completed and reviewed by Google, advertiser’s accounts that do not meet the requirements of this verification program outlined below will be suspended with a 7 day notice period. Note that if any further clarification or information submitted to Google during this 7 day notice period is insufficient to verify the account, Google may suspend the account immediately.”

So, Google “may” carry out checks, or they may not. They “may” pause the adverts at the start of the verification process, or they may not. Advertisers “may” get 21 days leeway before proper checks are completed. Advertisers found not to meet the requirements of the verification process will have seven days to provide further information to verify the account. If they cannot provide that, Google “may” decide to suspend the account immediately, but presumably they also may not. I know politicians are often accused of using non-committal language and trying to evade a straight answer, but this is a masterclass. It might be time that we in this place send the strong signal that that approach is not enough to protect our constituents, who are definitely being scammed out of their life savings.

If a verification process is to be effective, it needs to take place before any adverts are served. Leaving them up for 21 days while checks are completed provides a free-for-all for scammers. An experiment undertaken last year by Which? shows why. It created a fake water brand, Remedii, and an accompanying online service offering pseudo health and hydration advice, called Natural Hydration. It advertised both using Facebook and Google. Which? reported that

“With barely any checking, Google promoted ads for our website and fake mineral water to users who searched for popular terms, such as ‘bottled water’. Our ads gained nearly 100,000 impressions over a month.”

That shows how fast fake ads can reach a wide audience. A lot of damage can be done in 21 days.

Just this week, in a user survey published by Which?, a third of victims who reported a fraudulent ad on Google said that the advert was not taken down by the search engine, while a quarter of victims who reported an advert on Facebook that resulted in them being scammed said the advert was not removed by the social media site. Those companies earn billions of pounds from advertising. Yesterday, Google’s parent company, Alphabet, reported record results, with a 163% increase in profits. Alphabet’s executives have attributed that rise to an increase in people using Google’s online services and interacting with their online adverts. I do not think it unreasonable to require those companies to spend some of their money on helping to protect people from the harm caused by fraudulent adverts, especially given that adverts are targeted at users based on their recent web activity and behaviour. Fraudulent ads, based on a user’s interests or concerns, are effectively pushed towards them by online platforms, which act as enablers for the scammers.

I will briefly tackle the issue of compensation for victims, which is, at the moment, a minefield. In my constituency, I have seen cases involving victims who have found it incredibly difficult to make their claim heard by their bank, prolonging the painful battle to recoup their losses. Those people are forced into a position in which the odds of a successful outcome are low, and they often emerge at the other end with a growing distrust for our regulatory system.

The Financial Ombudsman Service website puts it very clearly:

“When it comes to payments that customers have authorised themselves, the starting point at law is that their bank won’t be liable for the customer’s loss, even when it’s the result of a scam.”

We might say, “Fair enough. It is not the bank that’s at fault. They are merely acting on the instructions of their customer.” What about the companies who expose users to those fraudulent ads, however? Those companies actually target the adverts at users based on their interests, and make billions from doing so. Are we honestly saying they should have no liability, and that there should be no redress for users who are targeted with ads placed by criminals? How can that be fair?

We urgently need to tackle the issue of online financial harms. I asked the Home Secretary about this matter when she gave evidence to the Home Affairs Committee. She said:

“We are actually doing some work right now through the economic crime board that I chair with the Chancellor—I chaired it just last week. If you speak to many financial regulators and to the financial services sector, they are equally concerned about this. One of the key outcomes that we are now discussing and picking up across Government is: how are we going to make the online harms Bill much stronger, and how are we going to tackle many of these online advertising platforms that come up through search engines, social media and other forms of electronic communications?

We still have a way to go, but what I can say—and I am very grateful to colleagues in the Treasury on this as well—is that the level of focus and attention to this issue definitely means that it will be given a huge push, a significant push, because, quite frankly, economic crime is now becoming one of the most predominant challenges when it comes to law enforcement but also criminality.”

I could not agree with her more.

I would be grateful for an update from the Minister on how the Government propose to tackle the issue. Will financial harms become part of the online harms Bill as the FCA, the Financial Services Compensation Scheme and Which? are asking for it to be? If not, will she set out what they plan to do instead? In either case, can she go any further towards providing a timetable for action?

We have a really urgent problem affecting thousands of people every year. We must sort it quickly. I am confident that we can, because I know from knocking around the cyber-security industry for most of the past decade that the UK has always been a global leader in cyber-security and tackling cyber-crime. I have seen our strategy grow, mature and evolve as the threat has. Fraudulent online adverts are a real threat to all our constituents. It is not on the horizon; it is here already, and it has been for several years. The alarm bells are sounding, and the problem is growing, so let us grip it now and offer our constituents the protection they all deserve.

Intelligence and Security Committee: Russia Report

Nusrat Ghani Excerpts

Wednesday 22nd July 2020 Commons Chamber

[James Brokenshire]

I am grateful to the hon. Gentleman for his point, because our cyber-defences are something in which this Government have very clearly invested. He highlights the National Cyber Security Centre, and I know the work that it does with local government and the devolved Administrations in ensuring that they are vigilant against the threats. Indeed, only last week, it called out Russian activity against pharmaceutical companies and others to ensure that our knowledge remains here and that we guard it against attack.

[Ms Nusrat Ghani (Wealden) (Con)]

This morning, on the radio, Commissioner Cressida Dick said that people should be concerned about “the threat from Russia”. Will the Minister assure me that our security services will work with our police services to make sure that they have the data, the information and the resources to deal with any local threats?

[James Brokenshire]

There is strong join-up between our security and intelligence agencies as well as our police. Indeed, when looking at the work that I do each week, I see that join up and see that work, so she can absolutely have my assurance in that regard.

Reading Terrorist Attack

Nusrat Ghani Excerpts

Monday 22nd June 2020 Commons Chamber

[Priti Patel]

Again, I will not comment on the investigation, the individuals and the reports in the newspapers. The Solicitor General has also issued warnings to the media this afternoon on that, so that there is nobody prejudiced in the case, which is absolutely vital. But the hon. Gentleman makes an important point about individuals who are known. Of course, as has already been said this afternoon, if those individuals are in prison and if they are known to probation services, work takes place through the probation services, the multi-agency public protection arrangements and various risk assessments around the individuals. Of course, that will continue and the Ministry of Justice is constantly reviewing not just its own policies but practices. That is very much standard for all the individuals who need bespoke support not just now, but throughout their development, whether they are in prison or have been released from prison.

[Ms Nusrat Ghani (Wealden) (Con)]

My thoughts, along with those of my constituents, are with the victims and their families. We pay tribute to the brave police who ran towards danger. On the Home Affairs Committee, we tackled radicalisation and the tipping point. Does my right hon. Friend agree that two rules apply, regardless of whether someone is a far-right extremist or an Islamic extremist: the conscious role of social media companies that spread propaganda and groom, and the importance of community projects such as Prevent?

[Priti Patel]

My hon. Friend is absolutely right in terms of the role of network providers, but also programmes such as Prevent. There is much more that we can do, and of course work is constantly under way.