Matt Vickers

Individual Central Government departments publish expenditure on external consultants in their annual reports and accounts. The Government is committed to stopping all non-essential expenditure on consultants, and reducing the reliance on contingent labour.

On 14 May, the Government announced it will be:

• Strengthening its presence in 13 cross Government locations across the UK.

• Ensuring that 50% of UK-based SCS are located outside of London by 2030.

• Strengthening the talent pipeline by launching a new apprenticeship programme, setting an ambition for 50% of Fast Stream roles to be based outside London by 2030, and committing to develop and launch a local government interchange programme in partnership with the Local Government Association (LGA).

• Reducing the number of Civil Service buildings in London, closing 11 buildings by 2030 to deliver £94m in savings per year.

• Launching two new thematic campuses, an Energy Campus in Aberdeen and a Digital & AI Innovation Campus in Manchester.

In June, the Government announced that PfG’s existing thematic campuses in Darlington, Sheffield and Leeds will be leading a new approach to bring together policy makers with those on the frontline to support mission delivery.

We are committed to providing timely and high-quality responses to ministerial correspondence. We regularly review our departmental performance and adjust internal processes accordingly. Departmental performance in responding to Ministerial correspondence is published annually on GOV.UK.

On 14 May, the Government announced it will:

• strengthen its presence in 13 cross Government locations across the UK;

• ensure that 50% of UK-based SCS are located outside of London by 2030;

• strengthen the talent pipeline by launching a new apprenticeship programme, setting an ambition for 50% of Fast Stream roles to be based outside London by 2030, and committing to develop and launch a local government interchange programme in partnership with the Local Government Association (LGA);

• reduce the number of Civil Service buildings in London, closing 11 buildings by 2030 to deliver £94m in savings per year; and

• launch two new thematic campuses: an Energy Campus in Aberdeen; and a Digital & AI Innovation Campus in Manchester.

Legislation provides the redress rights for consumers. Beyond this, the government does not generally intervene in how businesses choose to conduct their activities as this is a commercial decision.

Businesses have a legal obligation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), when trading with consumers, to provide contact information in a clear and comprehensible manner which is easily, directly and permanently accessible. This includes the business name, the geographical address where the business is established, a telephone number, and email address to allow consumers to make contact quickly and efficiently if there is a problem. Failure of a trader to provide the information required under the CCRs is a breach of contract and can result in a claim being brought by the consumer.

Access to customer service channels is not something that has been raised recently by my Department or the consumer groups and representative bodies we regularly meet.

My Department regularly reviews research, and notes that the most recent UK Customer Satisfaction Index found 83.2% of customer experiences were right first time, the highest recorded since the UKCSI has been running (2008).

Access to customer service channels is not something that has been raised recently by my Department or the consumer groups and representative bodies we regularly meet.

My Department regularly reviews research, and notes that the most recent UK Customer Satisfaction Index found 83.2% of customer experiences were right first time, the highest recorded since the UKCSI has been running (2008).

Everyone should be able to benefit from the digital world – helping families save money, get a better job, and access services like the NHS more easily. But we know some people face real barriers. That’s why government published the Digital Inclusion Action Plan and launched the £11.9 million Digital Inclusion Innovation Fund, helping more people across the UK get the access, skills and confidence to get online.

Legislation provides the redress rights for consumers. Beyond this, the government does not generally intervene in how businesses choose to conduct their activities as this is a commercial decision.

However, we encourage key private sector services important to people’s daily lives – like banking, utilities and online shopping – to prioritise inclusive digital services and government remains committed to working with industry and the voluntary sector to explore opportunities to align.

Everyone should be able to benefit from the digital world – helping families save money, get a better job, and access services like the NHS more easily. But we know some people face real barriers. That’s why government published the Digital Inclusion Action Plan and launched the £11.9 million Digital Inclusion Innovation Fund, helping more people across the UK get the access, skills and confidence to get online.

Legislation provides the redress rights for consumers. Beyond this, the government does not generally intervene in how businesses choose to conduct their activities as this is a commercial decision.

However, we encourage key private sector services important to people’s daily lives – like banking, utilities and online shopping – to prioritise inclusive digital services and government remains committed to working with industry and the voluntary sector to explore opportunities to align.

Everyone should be able to benefit from the digital world – helping families save money, get a better job, and access services like the NHS more easily. But we know some people face real barriers. That’s why government published the Digital Inclusion Action Plan and launched the £11.9 million Digital Inclusion Innovation Fund, helping more people across the UK get the access, skills and confidence to get online.

Legislation provides the redress rights for consumers. Beyond this, the government does not generally intervene in how businesses choose to conduct their activities as this is a commercial decision.

However, we encourage key private sector services important to people’s daily lives – like banking, utilities and online shopping – to prioritise inclusive digital services and government remains committed to working with industry and the voluntary sector to explore opportunities to align.

Everyone should be able to benefit from the digital world – helping families save money, get a better job, and access services like the NHS more easily. But we know some people face real barriers. That’s why government published the Digital Inclusion Action Plan and launched the £11.9 million Digital Inclusion Innovation Fund, helping more people across the UK get the access, skills and confidence to get online.

Legislation provides the redress rights for consumers. Beyond this, the government does not generally intervene in how businesses choose to conduct their activities as this is a commercial decision.

However, we encourage key private sector services important to people’s daily lives – like banking, utilities and online shopping – to prioritise inclusive digital services and government remains committed to working with industry and the voluntary sector to explore opportunities to align.

Everyone should be able to benefit from the digital world – helping families save money, get a better job, and access services like the NHS more easily. But we know some people face real barriers. That’s why government published the Digital Inclusion Action Plan and launched the £11.9 million Digital Inclusion Innovation Fund, helping more people across the UK get the access, skills and confidence to get online.

Legislation provides the redress rights for consumers. Beyond this, the government does not generally intervene in how businesses choose to conduct their activities as this is a commercial decision.

However, we encourage key private sector services important to people’s daily lives – like banking, utilities and online shopping – to prioritise inclusive digital services and government remains committed to working with industry and the voluntary sector to explore opportunities to align.

My Department regularly meets with the Competition and Markets Authority, but has not recently discussed transparency of customer service access routes offered by large digital companies.

Legislation provides the redress rights for consumers. Beyond this, the government does not generally intervene in how businesses choose to conduct their activities as this is a commercial decision.

Last year, I met the CEOs of Royal Mail and its parent company and raised concerns about Royal Mail’s performance. They reported continued targeted action to improve reliability. I will continue to raise concerns with Royal Mail if the company’s quality of service does not improve.

It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards and decide how to use its powers to investigate and take enforcement action should Royal Mail fail to achieve its obligations without good justification.

In October last year, Ofcom fined Royal Mail £21 million for failing to meet its quality of service targets and has told Royal Mail it must urgently publish and implement a credible plan that delivers major and continuous improvement.

Over the next three years, the UK government will boost creative sector exports by increasing trade missions, targeting new and traditional markets, and expanding export finance through UK Export Finance (UKEF). In 2024/25, UKEF provided £14.5 billion in support for UK exports and maintains a nationwide network of export finance managers to advise local businesses. The Creative Industries Trade and Investment Board (CITIB) will be reformed to champion exports, while export promotion will be enhanced through events such as the BFI Film Festival and London Games Festival. The Department also funds the Music Export Growth Scheme which does what its name suggests. Alongside the GREAT campaign, these measures will strengthen the UK’s global creative leadership.

The Government recognises the significant role hospitality businesses play in driving economic growth, employment and community cohesion across the UK, especially in coastal and rural areas. That is why we are offering targeted support for the sector, such as the Hospitality Support Scheme to co-invest in projects that boost productivity and help community pubs adapt to local needs.

Whilst there has been no specific assessment on economic contribution for rural or coastal hospitality businesses, in 2024, the hospitality sector contributed £51.5 billion to the UK economy, representing 2.0% of total output.

The Government recognises the vital role of hospitality businesses in our communities and economy, and the pressures they face, that’s why we’re taking targeted action to support them.

In April, we launched a Taskforce to consider ways to create a more balanced premises licensing system that not only safeguards communities but also supports responsible businesses. On 7 October the Government issued a Call for Evidence on Reforming the licensing system - GOV.UK (deadline: midday, 6 November 2025). These reforms are part of the Small Business Strategy, which also tackles late payments, improves access to finance, and cuts red tape. We want planning and licensing systems to work fairly for businesses and residents.

Additionally, we’re creating a fairer business rates system, including permanently lower rates for retail, hospitality and leisure properties under £500,000 rateable value and continue to work closely with the sector, including through the Hospitality Sector Council to boost productivity and resilience by working together to address the challenges facing businesses.

The Government has launched a modern Industrial Strategy, removing barriers to investment and improving access to finance to drive nationwide growth.

The expanded Office for Investment (OfI) now offers enhanced commercial expertise and a broader regional presence, working closely with Mayors and Devolved Administrations to connect investors with high-potential opportunities across the UK.

Additionally, UK Export Finance has strengthened its support for international investment through its new ‘Invest-to-Export’ Guarantee, helping overseas firms establish UK-based exporting facilities. These initiatives aim to create a more dynamic, attractive environment for strategic investment and long-term economic development.

We recognise the vital role hospitality businesses play in driving economic growth and strengthening community cohesion across the country.

We also increased the Employment Allowance to £10,500, meaning 865,000 employers will pay no National Insurance Contributions (NICs) next year. This allows businesses to employ up to four full-time staff on the National Living Wage and pay no employer NICs and we’re committed to introducing permanently lower business rates for Retail, Hospitality and Leisure businesses with rateable values of less than £500,000.

We have recently launched Sector-based Work Academy Programmes (SWAPs), which help jobseekers move quickly into hospitality roles through flexible training and support. In addition the Hospitality Fund is backing projects that will include addressing skills gaps in the sector and boosting productivity.

Rural areas offer significant potential for growth and are central to our economy. Addressing the needs of businesses in rural areas is at the heart of our policymaking and we continue to revisit and improve our support offers. The upcoming Business Growth Service will unify existing core services nationally while delivering locally, collaborating with local and devolved governments and Growth Hubs.

All businesses, including rural enterprises, can access Local Growth Hubs for tailored support throughout their development journey. Growth hubs customise their offerings based on specific community needs, whether in towns or rural locations.

The Department for Business and Trade publishes data on participant enrolments and completions on the Help to Grow: Management course among transparency documents on gov.uk linked here. Up to the end of March 2025, the programme has supported 11,850 business people since its launch in June 2021.

The recently-published UK Export Finance (UKEF) Annual Report and Accounts (ARA) for the last financial year show that it provided a record £14.5 billion of support for exports, supported up to 70,000 UK jobs, and contributed up to £5.4 billion to the UK economy. The report is available online, along with those from previous years, at: UK Export Finance annual reports and accounts - GOV.UK.

As the Chancellor set out her Mansion House Speech on Tuesday, we recognise the transformative potential for digital assets and blockchain technologies to drive economic growth in the UK and increase efficiencies across financial markets. We are proceeding with proposals to create a new financial services regulatory regime for fiat-backed stablecoins.

This will support growth in the UK by giving cryptoasset firms the regulatory certainty needed to invest here, and to help drive innovation in our financial services sector whilst at the same time including rules on regulation, safeguarding and market integrity.

Since the announcement of the UK-US Economic Deal on 8 May, the Secretary of State and senior officials from the Department for Business and Trade have been meeting with representatives of the bioethanol sector in the Tees Valley and Humberside to discuss how the quota will impact their businesses.

In parallel, DBT officials are continuing to work closely with other government departments, including the Department for Transport and the Department for Environment Food and Rural Affairs, to monitor and assess risks across the supply chain.

We will continue to work closely with the industry to understand the impacts of the trade deal and other pressures on the UK’s bioethanol sector.

Since the announcement of the UK-US Economic Deal on 8 May, the Secretary of State and senior officials from the Department for Business and Trade have been meeting with representatives of the bioethanol sector in the Tees Valley and Humberside to discuss how the quota will impact their businesses.

In parallel, DBT officials are continuing to work closely with other government departments, including the Department for Transport and the Department for Environment Food and Rural Affairs, to monitor and assess risks across the supply chain.

We will continue to work closely with the industry to understand the impacts of the trade deal and other pressures on the UK’s bioethanol sector.

The Department for Business and Trade supports the adoption and deployment of technologies to increase productivity in these areas. The upcoming Industrial Strategy will set out our vision and the ambitious set of actions we will take, in partnership with business and academia, to support the tech sector and power the economy of the future. The Industrial Strategy, alongside the upcoming Trade Strategy, will also set out further detail on the steps we are taking to enhance supply chain resilience.

As well, the Department for Transport will publish a new freight plan later this year. While currently under development, we anticipate this will consider the role of technology in enabling the sector to boost economic growth.

The Office for Budget Responsibility is an independent macroeconomic forecasting body. As such it would not be appropriate for us to comment on the specifics of its forecasts.

The Government’s forthcoming Industrial Strategy White Paper has an explicit ambition to support productivity, as well as economic growth, jobs, and wages across the UK, by delivering a credible 10-year plan which provides the certainty and stability businesses need to invest in the high-growth sectors that will drive our growth in the future.

An impact assessment for the Fair Work Agency (FWA) was published on 21^st October 2024.

The FWA will take a balanced approach to upholding workers’ rights, providing better support on how to comply with the law but taking tough action against rogue employers who exploit their workers. Every business will be treated with fairness and equity, but it is not fair when businesses who want to do right by their staff are undercut by a minority who flout the law.

The Fair Work Agency (FWA) will not change the obligations on businesses who should always have been paying their workers correctly. The FWA’s enforcement powers are largely natural evolutions of powers that existing bodies have.

The FWA will take a balanced approach to upholding workers’ rights and provide better support to businesses on how to comply with the law and will take tough action against rogue employers who exploit their workers. Most businesses want to do right by their staff, and it is not fair when they are undercut by a minority who flout the law.

The chemicals sector underpins almost all manufacturing in the UK and is fundamental to maximising growth and productivity across the economy to drive forward the government’s missions, including delivering growth for all. Reforms are underway to address planning barriers to growth, channel finance towards growth priorities and accelerate the transition to net zero.

This will be supported by our modern Industrial Strategy which will implement targeted policy interventions to drive long-term sustainable, inclusive and secure growth.

Last autumn’s Budget announced continued support for Energy Intensive Industries – including chemical companies – through £350M of additional funding across the next two years.

The UK Government is as committed as ever to ensuring the long-term sustainability of the Post Office network. It is inevitable that with a network of this size, there will be variations in the number of branches open at any one time. As postmasters move on, branches close and new ones open. The Post Office Chair’s recent announcement on the future of the Post Office has led to concerns around potential closures of Directly Managed Branches. However, no decisions have yet been taken on the future of any individual branch. While the Post Office network can fluctuate between areas and regions, the Post Office works with communities to consider how to best meet needs for Post Office services in a local area. The Government-set Access Criteria ensures that however the network changes, services remain within local reach of all citizens.

Hospitality businesses are at the heart of our communities and are vital for economic growth.

This is why the Government is creating a fairer business rate system, reducing alcohol duty on qualifying draught products and transforming the apprenticeship levy to support business and boost opportunities. This work will be supported by the publication of The Small Business Strategy Command Paper next year.

Through the Hospitality Sector Council, we are addressing strategic issues for the sector related to high street regeneration, skills, sustainability, and productivity.

Growth is the number one mission of the Government and we will continue to work with and listen carefully to the business community. In the Budget, the Government was forced to make difficult choices to plug the black hole in the Government’s finances, but the fundamentals for doing business in the UK remains strong. The Government has already taken steps to strengthen business and investor confidence through, reforming the planning system, getting people back to work and creating the growth and skills levy. DBT is driving long term, inclusive growth through our Industrial Strategy, Trade Strategy, Small Business Strategy and Plan to Make Work Pay.

The Government is determined to kick-start economic growth, which is why it is essential that we identify areas where the costs of regulations may be unnecessarily high and burdensome for businesses. This is why the Department is developing an ambitious regulatory reform agenda to ensure that any future regulation, or reforms to regulation, work for businesses, consumers and supports the Government’s growth mission. As part of this, we are working across government to identify regulatory reforms that will support the Industrial Strategy. Our proposals will be set out in due course.

The automotive industry is an important part of the Government’s plans for growth. Through our modern Industrial Strategy, we will support growth sectors to create high-quality, well-paid jobs across the country.

The Budget committed over £2 billion of capital and R&D funding to 2030 for zero emission vehicle manufacturing and their supply chains. Building on the achievements of the Automotive Transformation Fund and Advanced Propulsion Centre R&D programmes, we will launch a new initiative, kickstarting economic growth by supporting good jobs and productivity growth across the UK automotive sector. The Industrial Strategy will provide more details in the Spring.

We are creating a fairer business rates system that protects the high street, supports investment, and is fit for the 21st century. The Secretary of State works closely with all his cabinet colleagues, including the Chancellor of the Exchequer.

To deliver our manifesto pledge, we intend to introduce permanently lower tax rates for retail, hospitality, and leisure (RHL) properties, including those on the high street, from 2026-27. The Government has also published a Discussion Paper setting out priority areas for business rates reform and inviting industry to co-design a fairer business rates system: https://www.gov.uk/government/publications/transforming-business-rates