Rachel Blake

The Department started moving customers who were claiming Employment Support Allowance with Child Tax Credits to Universal Credit from July. From September we will begin moving across customers receiving Employment and Support Allowance only or those with ESA with housing benefit. These plans are informed by learning, which started in June, where 500 ESA customers were invited to claim Universal Credit.

For DWP customers in receipt of ESA, DWP has agreed to continue to pay customers their legacy benefit for a further two weeks from when their legacy benefit stops to support a seamless continuation of payments. All customers will automatically receive a two-week run on of those benefits.

The DWP continues to learn and iterate its approach as we continue to move people to Universal Credit. We remain committed to ensuring that the transition to Universal Credit works as smoothly as possible for all customers, including the most vulnerable in society.

In June we invited 500 ESA customers to claim Universal Credit. This trial helped us learn and will allow us to start moving across customers receiving Employment and Support Allowance only or those with ESA with housing benefit at scale from September 2024.

In addition, DWP has developed an enhanced support journey for ESA and Income Support customers and remains confident that this provides effective support for our most vulnerable customers.

The government is considering a range of appointments following the election, including that of the Prime Minister's Anti-Corruption Champion. When there are appointments to announce, this will be done in the usual way.

The government takes the issue of corruption extremely seriously and is currently considering its approach towards a future UK Anti-Corruption Strategy.

The Government’s policy statement on social housing rents states that Registered Providers of social housing are expected to set reasonable and transparent service charges for tenants that reflect the service being provided. Registered Providers are expected to supply tenants with clear information about how service charges are set, and to consult with tenants if any new or extended services are introduced.

Where there are concerns about the calculation, collection or communication of service charges, tenants may ask the Housing Ombudsman to investigate their complaint.