Catherine West

The Civil Service Pension Scheme (CSPS) is one of the largest in the UK, currently paying pensions to approximately 730,000 members every month. The scheme administrator processes an average of 6,000 retirements each month.

The Cabinet Office, as the Scheme Manager, holds the administrator (MyCSP) accountable for meeting contractual performance levels to ensure members are paid on time. Over the last 6 months, MyCSP achieved 100% of its key service level agreements for retirement processing. We continue to monitor performance closely and work to ensure that any errors are identified and addressed as quickly as possible.

The government has taken significant steps to improve both oversight and enforcement. A new administration contract has been awarded to Capita, which goes live on 1st December 2025. This new contract includes significantly tighter and more rigorous contractual performance indicators, enhanced service levels, reduced processing times, and a new financial penalty scale to ensure accountability and improve the member experience.

The Government's Plan for Small Businesses, published in July, sets out the measures that Government is taking to support small businesses across the UK. This includes legislation to end the scourge of late payments which costs the UK economy £11bn annually and proposals to increase access to finance through the British Business Bank.

The Department for Business and Trade provides core funding to 41 Growth Hubs across England, with £15 million (including £540,700 for Grow London Local) committed for 2025/26. Businesses in London can access advice and support for any stage of their business journey via Grow London Local, and business.gov.uk.

Ofgem, as the independent regulator, is responsible for ensuring good consumer outcomes, including accurate billing by energy companies. The government committed in its manifesto to strengthen the regulator to require higher standards of performance and ensure there is automatic customer compensation for failures.

On 10 November Ofgem published plans to overhaul customer service standards, including a review of its Guaranteed Standards of Performance. These set minimum standards of performance that all suppliers must meet for specific services. If they fail to do so, they must pay £40 automatic compensation to affected consumers. In addition, the Government is consulting on reforms to the role and powers of the Energy Ombudsman to ensure that consumers have fairer, faster access to redress when things go wrong. This includes removing the barriers which prevent consumers from accessing the Ombudsman’s services, such as low levels of awareness and long waiting times.

Higher education (HE) providers are independent. This means government is not involved in workforce matters as it is in other education sectors.

While government understands that HE providers must make difficult business decisions to safeguard their financial sustainability, we encourage providers to work with their staff to develop sustainable models that retain talent and expertise and provide stability for the workforce and the institution. All efficiency measures taken by the sector should provide a better long-term future for staff, students and the country.

The Government is committed to ensuring that public transport workers feel safe and are safe at work. There is no place for abuse or assault of any worker. The Department for Transport is working with industry and the British Transport Police on the railway to ensure it remains a safe environment for rail staff and passengers.

Through the Bus Services (No.2) Bill, we propose to mandate training for staff working in the bus industry, including drivers and those who deal directly with the travelling public, on how to recognise and respond to incidents of crime and anti-social behaviour on public transport. We intend to make clear that training will require a person to take steps to prevent crime or anti-social behaviour only where it is safe to do so.

The law is also clear that everyone should be protected from assault and harassment. In addition, there is a statutory aggravating factor for assaults against any public facing worker, including transport workers, which is provided by the Police, Crime, Sentencing and Courts Act 2022.

It is essential that staff continue to report any instances of abuse or violence to the police so it can be investigated and offenders brought to justice.

No such assessment has been made.

An Impact Assessment was published alongside the Pathways to Work Green Paper, which can be found here.

In the plan to Make Work Pay (October 2024), government committed to raising awareness of all forms of neurodiversity in the workplace. This includes autism.

We are supporting employers to be more inclusive in their workplace practices, regardless of diagnosis. DWP's current offer to employers includes a digital information service, www.support-with-employee-health-and-disability.dwp.gov.uk/, this service guides employers through workplace scenarios, including making reasonable adjustments, explaining the steps they need to take to understand and support their employees’ health and disability in the workplace.

In addition, DWP oversees the voluntary Disability Confident Scheme which encourages employers to create disability inclusive workplaces and to support disabled people to get work and get on in work. This includes resources around employing people with hidden disabilities including autism and other neurodiverse conditions. We know there is more to do and DWP are actively engaging with stakeholders to strengthen the scheme.

DWP also operates Access to Work, which provides grant funding to support Workplace Adjustments that go beyond an employer's duty to provide reasonable adjustments as outlined in the Equality Act 2010.  The grant provides personalised support and workplace assessments, travel to work, support workers, and specialist aids and equipment. In March 2025, we published the Pathways to Work Green Paper, to consult on the future of Access to Work. We are considering responses to the consultation and will set out our plans in due course.

Lastly, in January 2025, DWP launched an independent panel of academics with expertise and experiences of neurodiversity to advise us on boosting neurodiversity awareness and inclusion at work. The panel have reviewed the workplace barriers neurodivergent people encounter in getting into or remaining in employment. We have now received the panel’s findings and recommendations and will consider these alongside the findings of Keep Britain Working, our recently published major independent review on healthy and inclusive workplaces.

To improve the provision of services for the treatment of type 1 and 2 diabetes in the Hornsey and Friern Barnet constituency, the North Central London Integrated Care System has commissioned a long-term conditions service. This supports the identification of individuals with diabetes and at high risk of a worsening condition, personalised care planning, and multidisciplinary collaboration. Community-based support includes diabetes specialist nurses, virtual clinics, and education for patients with diabetes who are starting GLP-1 medications or insulin therapy.

In north central London, the National Diabetes Prevention Programme is delivered by Living Well Taking Control. The programme offers a structured nine-month behavioural intervention designed to support individuals with diabetes in adopting healthier eating habits, increasing physical activity, achieving weight reduction, and sustaining long-term lifestyle changes. Those needing insulin and other medicines to manage diabetes are also entitled to free prescriptions.

To improve the provision of services for the treatment of type 1 and 2 diabetes in the Hornsey and Friern Barnet constituency, the North Central London Integrated Care System has commissioned a long-term conditions service. This supports the identification of individuals with diabetes and at high risk of a worsening condition, personalised care planning, and multidisciplinary collaboration. Community-based support includes diabetes specialist nurses, virtual clinics, and education for patients with diabetes who are starting GLP-1 medications or insulin therapy.

In north central London, the National Diabetes Prevention Programme is delivered by Living Well Taking Control. The programme offers a structured nine-month behavioural intervention designed to support individuals with diabetes in adopting healthier eating habits, increasing physical activity, achieving weight reduction, and sustaining long-term lifestyle changes. Those needing insulin and other medicines to manage diabetes are also entitled to free prescriptions.

As part of our mission to build a National Health Service fit for the future, there is a critical need to shift the treatment of eating disorders from hospital to the community. Improved care in the community will give young people early access to evidence-based treatment involving families and carers, improving outcomes and preventing relapse.

The Department is committed to learning from deaths in order to prevent future tragedies and improve the quality of care. The Department receives and responds to Prevention of Future Death reports relating to eating disorders and uses this work to inform practice. For example, the Medical Emergencies in Eating Disorders guidance was created following a coroner’s report and has since been rolled out nationwide.

National Health Service orthodontic treatment is free for people under the age of 18 years old with a clear health need for treatment. Adult patients, and patients under the age of 18 years old who do not qualify for NHS orthodontic treatment, may choose to pay for private orthodontic treatment. Further information can be found at the following link:

https://www.nhs.uk/tests-and-treatments/orthodontics/#:~:text=Taking%20care%20of%20your%20teeth,of%20your%20teeth%20and%20gums

The responsibility for commissioning primary care services, including NHS dentistry and orthodontic services, to meet the needs of the local population has been delegated to the integrated care boards (ICBs) across England. For the Hornsey and Friern Barnet constituency, this is the North Central London ICB.

The bilateral relationship between the USA and Venezuela is a matter for those countries. The UK will continue to work with our international partners to achieve a peaceful, negotiated transition in Venezuela that ensures the will of all Venezuelans is respected.

The UK is actively supporting humanitarian efforts in Gaza, with a particular focus on protecting vulnerable groups including women and children. In August, the UK announced £3 million funding for the United Nations Population Fund (UNFPA), to contribute to UNFPA's response and early recovery results under four key pillars: Sexual and Reproductive Health; Gender-Based Violence; Adolescents and Youth; Interagency Coordination. This funding addressed the urgent needs of women and girls facing violence within Gaza. The UK has also funded United Nations Children's Fund (UNICEF) with £9.7 million to support provision of ready-to-use infant formula, water, sanitation and hygiene services, psychosocial services for children, and social protection to children. We continue to call on Israel to fully enable the UN and other humanitarian organisations to be able to deliver humanitarian aid in Palestine.

The service standard for the processing of a straightforward application for British citizenship is six months.

The most recent Migration Transparency data published in August 2025 shows that 99.36% of straightforward applications were decided within service standard: Migration transparency data - GOV.UK

The Home Office is firmly committed to ensuring that destitute asylum seekers are provided with safe, secure, and appropriate accommodation, and that they are treated with dignity throughout the asylum process. As part of its assurance processes, the Home Office conducts regular inspections and monitoring of asylum accommodation sites to ensure compliance with contractual and safety standards, including security arrangements. Feedback from local authorities and asylum seekers is also considered and informs improvements.

The Asylum Accommodation and Support Contract (AASC) Requirements (AASC Schedule 2 - Statement of Requirements) gives a detailed breakdown of all the services to be undertaken by Home Office accommodation providers and to the standards expected.

I refer the hon. Member to the answer given to Question UIN 58440 on 17 June, the Written Ministerial Statement made on 2 July (HCWS771), and the Social and Affordable Homes Programme policy statement published on 7 November which can be found on gov.uk here.

Individual leases set out obligations for building maintenance and failure by the landlord to take action can mean a breach of the lease, which leaseholders may seek to pursue through an application to the County Court. Leaseholders can approach the Leasehold Advisory Service (LEASE) for advice through that organisation’s website.

Accountable persons of high-rise buildings under the Building Safety Act 2022 must also prepare a safety case report to demonstrate that all reasonable steps have been taken to prevent building safety risks happening and reduce the seriousness if they do. This may include addressing damp and mould if it is the source of prolonged or uncontrolled water ingress. Furthermore, as part of its section 5 duties under the 2022 Act, the Building Safety Regulator must keep under review the safety of people in or about buildings in relation to risks as regards buildings, and the standard of buildings. Further information is available from the Regulator.

On 4 July, the government published a consultation on strengthening leaseholder protections over charges and services. It can be found on gov.uk here. For an overview of the proposals set out in the consultation, I refer the hon. Member to the associated Written Ministerial Statement (HCWS780).

In response to the concerning rise in both antisemitism and anti-Muslim hatred, the Government is absolutely committed to rooting out these forms of hatred. We are working across government on security, education and working alongside local government.

An Antisemitism Working Group has been established to advise the Government on effective strategies to tackle hate against Jewish communities and will explore how the Government should engage with Jewish communities in relation to international, national, and local events that impact British Jews. In addition, the government continues to work with the independent advisor Lord Mann in combating antisemitism through meaningful engagement with diverse communities.

Regarding tackling anti-Muslim hatred, the Government established an independent working group to advise on a non-statutory definition of Anti-Muslim Hatred/Islamophobia. The working group have engaged widely to ensure their proposed definition accounts for the variety of backgrounds and experiences of communities across the United Kingdom.

The government also funds the British Muslim Trust to deliver a comprehensive service to monitor anti-Muslim hatred and provide support to victims, and True Vision, an online hate crime reporting portal, designed so that victims of hate crime do not have to visit a police station to report to the police.