Oral Answers to Questions

Helen Whately Excerpts

Monday 7th January 2019 Commons Chamber

[Amber Rudd]

I thank the hon. Lady for drawing that to my attention. I am aware of the changes that need to be made and some of the things that have already been addressed, but I will write to her further to set out how we are addressing exactly what she raises.

[Helen Whately (Faversham and Mid Kent) (Con)]

The roll-out of universal credit is going well in my constituency. Work coaches have told me—[Interruption.] Jobcentre work coaches have told me how they value being able to give extra help to my constituents to help them into work. Will my right hon. Friend advise me what work she is doing to ensure that housing benefit payments reach the landlords of some of my most vulnerable constituents?

[Amber Rudd]

I thank my hon. Friend for raising that point. I know she shares my concern that we must ensure that universal credit addresses the needs of the most vulnerable and that, where it needs to be paid directly to landlords, it can be. It is right that we have tried to limit that, but it is also right that we do not have one system that does not take into account the particular needs of the most vulnerable in our society. As we have had the opportunity to discuss, I will be looking further at what else can be done.

Universal Credit

Helen Whately Excerpts

Tuesday 16th October 2018 Commons Chamber

[Alok Sharma]

We are learning as we go along, which is what the “test and learn” process is all about. I hope that the hon. Lady will appreciate the roll-out of the landlord portal and the ability to upload childcare costs. The changes we are making are helping the very people whom require that help: her constituents and mine.

[Helen Whately (Faversham and Mid Kent) (Con)]

I welcome how universal credit is encouraging and enabling people to do more work, but will my hon. Friend assure me that those for whom work is a real challenge, such as single parents of pre-school children, will have sufficient income under universal credit?

[Alok Sharma]

As I have just said, 85% of childcare costs can be recouped under universal credit, which is an improvement on the legacy system.

The Secretary of State’s Handling of Universal Credit

Helen Whately Excerpts

Wednesday 11th July 2018 Commons Chamber

[Ms McVey]

So that is twice we have not had an apology from the Opposition.

I now move back to tax credits. Tax credits were introduced in 2003 with an error rate, I am told, of 10% to 14%. Some people call this Brown’s burden—or maybe it is just Labour’s burden. I offer this opportunity now: does anybody on the Opposition Front Bench want to apologise for those tax credits and the mistakes therein? Whether it is on scaremongering or on one of the reasons we brought in universal credit—the failings of the tax credits system—we see that nobody is prepared to apologise.

It is not that we cannot all make mistakes. We have all made mistakes on various scales. But for the only mistake I ever made in this House, I just apologised. Most people think you do that in everyday life, but in this House the Opposition do not apologise, whereas I am prepared to do so.

[Helen Whately (Faversham and Mid Kent) (Con)]

A constituent of mine recently asked when they would be able to move on to universal credit because they had heard very good things about the support and flexibility it could provide. Is it not important to continue to roll out universal credit to give more people the opportunity to go on to a better benefit?

[Ms McVey]

My hon. Friend is quite right. She is referring to the real people who are going on this benefit who want an opportunity to have a chance. This is not about a politician who is here to oppose—and I understand that—but people who say, “We’d like to go on this new benefit and we’d like to have a simpler system.”

The motion on the Order Paper says that “20% of claimants” are

“unable to make a claim online”.

Well, I will break down the figures so that we all know what happened here. The claimants survey shows that 98% of people successfully make a claim online. Here are the figures that underpin that: 54% make their claim on their own; 21% had help from others, including organisations like Citizens Advice and family members; and 20%—I am assuming that this is the 20% the Opposition are talking about—had help from jobcentre staff. That is what this benefit system is about—people need help and support. We know that some of them might not be able to use IT. We have brought in this system because in this modern age where technology is vital, people can only get a job if they can go online. We are now going to provide that universal support to allow people to go online. We have put £200 million into local authorities to help and support people with budgeting and IT. I will offer Opposition Front Benchers the opportunity to apologise for putting out this information. Would they like to take that opportunity now? It seems they are not doing to be doing that now.

I go back to the right hon. Member for Delyn (David Hanson) about fact checks in the Department and what happened there. He is looking for the timeline. I left here having checked what was going on. I then asked the Department to go through the various bits that we did together and said that there were various elements within the letter. That night, I checked it again, and so it was Tuesday when I asked for permission to come to the House. The timeline on which I was allowed to do it—he is quite right—was 48 hours later, but actually it was Tuesday when I asked to come to the House. I then met Amyas Morse on Monday and we discussed the various elements of the report. As I said, I have faith in the organisation—of course I do—but that does not mean that you always have to come to the same conclusion—the same judgments—from a report. I am rather surprised—or maybe not—that so many Opposition Members talk about auditors in another way. People can look at different sets of facts and come to a different result, which is what we did.

I said it was unfortunate that the NAO could not have taken into account all the impacts of those changes; that was not anything against the organisation. Those changes came in in January, February and April, so the NAO could not have taken them into account. I was not casting any aspersions on the organisation. It is interesting to note that paragraph 2.34 of the NAO’s report says:

“It is too early to assess the impact of this change.”

It says that in the report. In that instance, which is what we were talking about, it was too early to have felt the impacts of all those changes, and that is the crunch of it. When I misspoke, I corrected myself, but the impacts of the changes could not have been felt.

Universal Credit

Helen Whately Excerpts

Thursday 5th July 2018 Commons Chamber

[Ms McVey]

We need to separate two parts of this. One bit is where I came myself to the House to apologise for using the wrong words. I used the words “faster rate” and “speeded up” on the premise that the report had said there was no practical alternative but to continue with universal credit and that there had been a regrettable slowing down. My interpretation of that was incorrect, which is why I came to the House yesterday and apologised for my words. We should separate that from the impact of the changes. I said—and I stand by this—that the impact of the changes could not have been felt because it was still being rolled out and those impacts were still being felt and therefore could not have been taken into account. We need to separate where I used the incorrect words, for which I came to the House to apologise, from the impacts of the changes and therefore the conclusions that can be drawn.

[Helen Whately (Faversham and Mid Kent) (Con)]

While my right hon. Friend has apologised, could she confirm that the Labour party has yet to apologise for its misleading statements—[Interruption.]

[Mr Speaker]

I am sorry but questions must be about the policy of the Government, not about other people not apologising for other things. [Interruption.] Order. I do not need any help in these matters. I do have some experience. The hon. Lady is a most assiduous Member, but this is an exploration of Government policy and ministerial accountability to the House. It is not about the Opposition. Sorry, but that is the position.

[Helen Whately]

rose—

[Mr Speaker]

No, the hon. Lady has already had one bite at the cherry. Let us have a masterclass from Sir Desmond Swayne.

Universal Credit and Welfare Changes

Helen Whately Excerpts

Thursday 21st June 2018 Commons Chamber

[Ms McVey]

This is the same report that actually says that people are getting into work quicker, staying in work longer, progressing in work better and getting £600 more a month through our support. It is also the same report that focuses on the 16-hour benefit rule, that shows that people were locked out of work under the legacy system, and that shows that our plans will enable people to work 113 million extra hours a year because they are not locked on benefits.

[Helen Whately (Faversham and Mid Kent) (Con)]

I thank the Secretary of State and her Ministers for listening to suggestions to improve universal credit and welfare assessments. I specifically mention the introduction of video recording for work capability and PIP assessments. Will she update me on the roll-out of video recording?

[Ms McVey]

I thank my hon. Friend for doing so much in this area. She often meets me to talk about ideas that she thinks would make considerable improvements, and one of her suggestions was video recording. We want to give people confidence in the system and to get transparency in the system, which is why we have said that we will implement the idea. Over the summer we will be testing and learning by working with disabled people and asking them, “Do you feel more confident with this? Is video recording what you want?” We have made a commitment to improve the process through recording.

Universal Credit

Helen Whately Excerpts

Tuesday 13th March 2018 Commons Chamber

[Ms McVey]

I will give way to my hon. Friend the Member for Faversham and Mid Kent (Helen Whately).

[Helen Whately (Faversham and Mid Kent) (Con)]

Jobcentres in my constituency tell me with some passion that universal credit is really helping them to get more people into work. The Government have also listened to concerns about universal credit and are making improvements. Does it not baffle the Secretary of State and is it not bizarre that the Labour party is trying to block those improvements, when the Government are doing exactly the right thing?

[Ms McVey]

My hon. Friend is spot on, and the incredulity with which she says what the Opposition are stopping points out the ridiculousness of their position. Not only have we helped an extra 3.1 million people into work, but these regulations help the most vulnerable and will bring in an extra £1.5 billion of support.

--- Later in debate ---

[Helen Whately (Faversham and Mid Kent) (Con)]

We are here to improve lives and to raise the sum of human happiness. We know that the best way out of poverty is work and that purposeful work is the key to human happiness, and we all want to give kids the best possible start in life, which includes meals for the poorest and high-quality pre-school childcare, which we know improves outcomes for the most disadvantaged children in our country.

We know, too, that universal credit is helping to improve lives. It has been on offer in my constituency for some time and has now been fully rolled out. The feedback I get from the jobcentres that serve my constituency—job coaches tell me this with great passion—is that it is helping them to help people, and helping people to get into work, increase their hours and find better work. It is overwhelmingly a good thing. I spoke to my local citizens advice bureau to find out what problems it was experiencing, following rumours that universal credit was causing trouble, and on the day I went in, there had been two calls about universal credit. I asked what they were. One was, “How can I get it?”, and the other was, “Am I eligible?” So people were calling the CAB because they wanted to be on universal credit, because they had heard good things about it. I am therefore really concerned that we are hearing such misleading information in the Chamber, when we know that universal credit is helping people to get into work, stay in work and find better work.

The Government have listened to and addressed concerns about universal credit, for instance by giving people better access to advance payments and not making them wait for payments. The Government are doing exactly the right thing to make universal credit work even better, and Labour Members should be supporting that, not trying to block it. I am worried that they are stuck in the 1970s. Perhaps then it was okay to give up on people and condemn them to a life on benefits, but we know now that that is not the right thing to do. They should be supporting us to help their constituents to get into work and stay in work.

On free school meals, we have seen a shocking abuse of figures. We know that as a result of the Government’s policies, 50,000 more children will get free school meals and no child will lose their right to them, so let us not have any scaremongering about children losing free school meals. Let us also have a bit more clarity about how Labour might pay for their proposals which, according to latest estimates, would cost the country an extra £100 billion and increase borrowing per family by £4,000. I say to Labour Members, “Let us do the right thing.” Let us not play party politics, but help to make people’s lives better.

PIP Back Payments

Helen Whately Excerpts

Tuesday 30th January 2018 Commons Chamber

[Sarah Newton]

I thank the hon. Lady for her question. It is really important that we remember what PIP is. It is a very modern, dynamic benefit, and it treats with parity of esteem physical and mental health and disabilities. No two people are the same and no two people’s needs are the same, so it is a person-centred benefit. It is really important that we remember that.

[Helen Whately (Faversham and Mid Kent) (Con)]

I welcome the Government’s decision to accept the Court’s judgment and the Minister’s careful work to improve PIP assessments, including by looking at the recording of assessments, which she and I have talked about. Irrespective of whether someone’s health condition is mental or physical, does my hon. Friend agree that what matters is that they get the help that they need to meet the extra costs of living and to live the fullest possible lives?

[Sarah Newton]

I thank my hon. Friend for her contribution. She is absolutely right to focus on parity of esteem—the Government have legislated for that—between people with mental and physical health conditions. That is really important.

Let us just look at the facts about how many people with mental health conditions are being positively supported by PIP. The latest figures from 27 October show that 66% of PIP recipients with mental health conditions get the enhanced daily living component compared with only 22% who receive DLA, the predecessor benefit. Some 31% of PIP recipients with mental health conditions get the enhanced mobility rate compared with just 10% of DLA recipients. It is absolutely the case that hundreds of thousands more people are being helped with PIP than with DLA. It is of course important, however, to do all we can continually to improve the process.

Work Capability Assessments

Helen Whately Excerpts

Wednesday 13th December 2017 Westminster Hall

[David Linden]

The hon. Lady makes a good point; I very much agree.

The latest quarterly release on appeals of work capability assessments shows that 59% of decisions are overturned at appeal. To be blunt, that means that six in every 10 decisions are wrong. That is incredibly alarming.

There is, of course, a wider point about the undertaking of work capability assessments by a private sector provider, which I oppose on ideological grounds—I agree with the hon. Member for Coventry South (Mr Cunningham) on that point. I doubt, therefore, that it will come as much surprise that I very much welcome the commitment by the Scottish Government to ban private firms from carrying out benefit assessments. I wholly concur with the Scottish Social Security Minister Jeane Freeman, that

“profit should never be a motive nor play any part in assessing or making decisions on people’s health and eligibility for benefits.”

Over and above my ideological objection to private sector provision, I am sure that all hon. Members will be concerned to note that, according to the DWP’s own data released only last week, the ESA assessment provider has consistently failed to meet the contractual expectation for the quality of assessment reports.

[Helen Whately (Faversham and Mid Kent) (Con)]

One thing I have been calling for, for some time, is standard recording of all work capability assessments. Often there is one story from one side and another story from the other, and recording would not only provide some evidence about what really happened, but improve people’s experience of the assessments. It has been piloted, so does the hon. Gentleman agree that it would be good to push forward with the recording of assessments as one way of improving the experience for our constituents?

[David Linden]

I am grateful to the hon. Lady and will come back to how the assessments are conducted, because that forms a major part of my speech.

At this juncture, I want to commend to the House the excellent report by Rethink Mental Illness entitled “It’s broken her”. It was published just last week and makes truly harrowing reading. The report lays bare the full extent of the challenges for people with mental illness when facing assessments for both ESA and PIP. Drawing on findings from a series of interviews and focus group-style discussions, the report finds that the assessment can be “traumatising and anxiety-inducing” for the following reasons: there are numerous issues with the paper forms that claimants must submit, including their complexity and length, and the inflexible nature of the questions they ask; claimants must collect their own medical evidence, which is extremely burdensome, often expensive and time-consuming; the staff who perform face-to-face assessments frequently have a poor understanding of mental illness; and, finally, delays in mandatory reconsideration and appeals to the tribunal mean that claimants may have to wait many months for the correct result.

The report concludes that the current PIP and ESA assessment procedure

“inherently discriminates against people with mental illnesses”.

It sets out a number of policy recommendations to

“dramatically improve the benefits system for people with mental illnesses, as well as saving the Government the vast costs that are currently incurred due to persistent incorrect decisions made early in the process.”

Oral Answers to Questions

Helen Whately Excerpts

Monday 13th November 2017 Commons Chamber

[Mr Gauke]

My answer to the hon. Lady’s first question is that I will, of course, happily look into that case if she will provide me with the details.

[Helen Whately (Faversham and Mid Kent) (Con)]

For our constituents a health assessment is an incredibly important moment, and it can be very distressing. I have been calling for routine recording of assessments, to provide evidence if they go wrong and also because recording in itself should sometimes change behaviour for the better. Will my right hon. Friend give me an update on the recording pilots?

[Mr Gauke]

We are indeed looking into that. My hon. Friend has made an important point about the need for independent auditing of assessments to ensure that the advice provided by the decision-makers is of suitable quality, fully explained and justified, and recording is one of various options that we are considering to bring about those improvements.

Universal Credit Roll-out

Helen Whately Excerpts

Wednesday 18th October 2017 Commons Chamber

[Debbie Abrahams]

I wonder how that intervention will be seen by those people affected by these issues. Some 900,000 working-age adults will be pushed into poverty, while 900,000 children and 800,000 adults will be living in severe poverty.

Earlier, I mentioned the design issues that are affecting disabled people. This week, I heard from someone who has lost nearly £80 a week—a week—because of their transfer to universal credit after they moved house, ending their ESA claim. When UC was first launched, the Government said they wanted to

“simplify the current complex rules which have been prone to error and complex and confusing for disabled people”

and to replace

“seven different premiums with a simpler, two-tier system that focuses support on the most severely disabled people who are least able to work”.

However, subsequent social security changes, particularly the abolition of the UC limited-capability-for-work element from April 2017, have meant that, instead of a net gain, it is likely that there will be a net reduction of support for people with health conditions and disabilities.

Under this Government, we are seeing unprecedented cuts in support to disabled people, with the consequence that more and more disabled people are living in poverty. The number currently stands at more than 4.2 million; this cannot go on. This is exactly what the UN Committee on the Rights of Persons with Disabilities said is causing a “human catastrophe”.

[Helen Whately (Faversham and Mid Kent) (Con)]

Will the hon. Lady give way?

[Debbie Abrahams]

I am sorry, but I will not. As I have said, I am conscious that 90 people wish to speak.

The self-employed are another group who are adversely affected by the Government’s changes to universal credit. We have seen a dramatic increase in self-employed people in recent years: they now make up 15% of the workforce—5 million in total—and account for 80% of the increase in employment since 2008. But 45% of them pay themselves less than the living wage.

As I have said many times, it is absolutely right that we try to design a social security system that can properly support self-employed people and that recognises the fluctuating nature of the labour market for those workers. Sadly, universal credit no longer does so, after the introduction of the minimum income floor, which is an assumed income for self-employed people, found by multiplying the minimum wage on the assumption that self-employed people are working 35 hours a week. One self-employed recipient who contacted me said:

“This system does not allow for the fluctuations in income that are experienced by the self-employed. Surely an assessment made on a year’s profits would be much fairer.”

They went on to say that universal credit will close down enterprise as a route to employment.

Importantly, the Department for Work and Pensions does not average incomes over a year, which leads to issues around holidays, such as Christmas, when the self-employed may take time off. They will be punished for doing so under the Government’s universal credit system. The Federation of Small Businesses has also expressed concerns, saying that it expects major problems for low-income self-employed people to set in at Christmas.

We need to build a social security system fit for the 21st century and to make sure that all workers, employed or self-employed, are afforded dignity and security as work demands fluctuate. We cannot allow the devastating impacts of universal credit roll-out to happen. I reiterate my genuine offer to work with the Government to address the very real concerns about universal credit, particularly its design flaws, the administrative issues and the cuts.

I welcome the Government’s announcement this morning that the so-called helpline will now be a Freephone line. Given Serco’s appalling performance over the past few years and the profit that it has made from the Government contract, it should be paying for the Freephone lines. It is unacceptable that people on the lowest incomes have been paying money that they do not have on phone calls to find out about their claims.

Action must be taken to improve call handler capacity and competence, so that people making inquiries on their claim are not kept on hold or passed from pillar to post. Another key ask is for alternative payment arrangements to be offered to all claimants at the time of their claims. That includes ending the one-week wait and enabling people to have fortnightly, instead of monthly, payments where appropriate with the option of the housing element to go directly to the landlord. Alternative arrangements have already been made available in Northern Ireland and will be introduced in Scotland, so there is no reason why they also should not be available to people in England and Wales.

We need to look at the advanced payments and make them more manageable. A repayment over six months is still creating huge issues for people on the lowest income.

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[Helen Whately]

May I back up my right hon. Friend, drawing on work I have done in my area and on discussions with citizens advice bureaux? When people have needed advance payments, they have received them incredibly quickly, within two or three days, and the jobcentre staff tell me that universal credit is helping them to help people to get into work. Does he share my frustration at hearing so much negativity from Labour Members and never any positives?

[Mr Gauke]

I certainly do. This is an important matter and strong views are held in all parts of the House, but I urge right hon. and hon. Members to engage with their local jobcentres. When they talk to jobcentre staff, many Members hear what my hon. Friend just described—that the universal credit system is delivering for people, giving them the opportunity to get jobs. That is exactly what we are determined to do.

Universal credit is working and the roll-out will continue—to the planned timetable. We are not going to rush things. It is more important to get this right than to do it quickly. At the moment, of the total number of households that will move on to universal credit, we are currently 8% of the way there. By January, it will be 10%. Across the country, we will continue to improve our welfare system to support further those who aspire to work.

--- Later in debate ---

[Helen Whately (Faversham and Mid Kent) (Con)]

Listening to this afternoon’s debate, I have been disappointed by the relentless negativity from Opposition Members. I am sure that all of us, on both sides of the House, spend the majority of our constituency time supporting the most vulnerable people in our communities. We all care—I certainly care—about getting the best possible opportunities and support for our most vulnerable constituents who are having the greatest struggles in their lives. That is why I speak regularly to the citizens advice bureau in my constituency, the food bank, the jobcentres and local councils about many issues, including universal credit. They have reported back to me that universal credit is working well in my area and across Kent—[Interruption.] Kent includes some seriously deprived areas and should not be mocked.

I am told that universal credit is helping people to work more hours when they want to, empowering work coaches to help people, and helping claimants to gain independence. I will not pretend that it is perfect. I welcome the Government’s raising awareness of the advance payment and I am glad that there is flexibility for the housing component to go directly to the landlord where that is the right thing to do. That needs always to be possible when it is the right thing to do, but I am told that it is sometimes difficult to trigger. It is wrong when landlords discriminate against people on benefits; that should be tackled. All in all, however, universal credit is a better system, and I will be watching carefully to ensure it continues to help my constituents as it is rolled out fully in my area.