Airport Drop-off Charges

Yasmin Qureshi Excerpts

Tuesday 13th January 2026 Westminster Hall

[Yasmin Qureshi (Bolton South and Walkden) (Lab)]

I beg to move,

That this House has considered the potential merits of regulating airport drop-off charges.

It is a pleasure to serve under your chairmanship, Ms Vaz. I want to make the case for ending airport drop-off charges altogether, or at the very least introducing a free grace period, and for clear, consistent signage at all airports so that passengers know exactly what they are being charged and how to pay. I have received significant casework on this issue, and I know that colleagues across Greater Manchester and across the country will share my concerns. The current system is unfair, confusing and punitive. It does not work for passengers, and it is time for a change.

Manchester airport is our international gateway. It is the third busiest airport in the United Kingdom, and a vital engine for the north-west’s economy. It should be a source of pride, not stress, yet the regime for dropping off and picking up passengers has become overly complex and, for far too many people, deeply unfair.

Let me start with the current rules. Outside each terminal, the tariff is £5 for up to five minutes, £6.40 for up to 10 minutes and £25 for up to 30 minutes, with a maximum stay of 30 minutes. Since last spring, the airport has operated a barrierless automatic number plate recognition system. If people forget, or if the process is unclear in the rush and stress of a drop-off, they are liable for a parking charge notice of £100, which is reduced to £60 if paid within 14 days.

I do not dispute the fact that airports face operational pressures. Forecourts are constrained spaces and congestion causes delays and emissions. The aim of a barrierless system is to keep traffic moving, but we have to be honest about the human reality. A parent unloading luggage at 5 am or a carer helping an elderly relative to the terminal door is not thinking about an online payment later that day. They should not receive a penalty notice in the post just because there is no clear or simple way to pay at the time.

There is a wider issue with value for money. The RAC has shown that UK drop-off fees have increased across many airports. On a cost-per-minute basis, Manchester is among the worst, charging £1 per minute for the first five minutes. That is hard to justify and is out of step with passengers’ experiences elsewhere. A member of my staff shared his experience from a recent holiday he took via Kraków airport, for example: the drop-off and pick-up area offered eight free minutes, then a small fee of 5 złoty—about £1—per four minutes thereafter, with simple rules, clear signs and visible ways to pay.

[Mr Tanmanjeet Singh Dhesi (Slough) (Lab)]

I thank my hon. Friend for securing today’s important debate on drop-off charges. My long-suffering and complaining Slough constituents have been on the case about extortionate drop-off charges—not to mention excessive parking charges—at our nearest airport, Heathrow, as well as at Gatwick. I have consistently raised with Heathrow the issue that there is a disproportionate expense for merely spending a few moments on its premises. Does my hon. Friend agree that, without a direct western rail link to Heathrow or sufficient alternative public transport from Slough, passengers are being forced into a corner and into paying excessive charges? Does she agree that that must stop?

[Yasmin Qureshi]

I absolutely agree.

I want to discuss the realities in Bolton. There is a direct rail link from Bolton to Manchester airport; a typical journey time is about 36 to 45 minutes and, at off-peak times, a single ticket can be found for anywhere between £4 and £9. There is also a direct coach from Bolton interchange, which takes about 65 minutes; generally, prices range from £6 to £12. For many travellers, these options work, and we should promote and protect them, but they do not work for everyone. For a family of four with two large suitcases and a pushchair, or for people catching a very early flight or arriving back late at night, public transport is not always practical.

For those who drive, the maze of choices remains problematic. The airport provides a free drop-off at JetParks with a shuttle to terminals. That works for some people, but it is further away, involves a transfer and is simply not suitable for those with mobility needs or heavy luggage.

We should also reflect on governance and accountability. Manchester airport is part of the Manchester Airports Group, which has a unique ownership structure combining public and private shareholders. Manchester city council owns 35.5%, IFM Investors owns 35.5% and the nine other Greater Manchester councils, including Bolton, together own 29%. That public stake brings with it the responsibility to treat passengers fairly.

What should the Government do? Many of my constituents would say that the answer is simple: scrap drop-off charges altogether, or at least introduce a short free period for pick-ups and drop-offs. I recognise that all airports differ in size and layout, and one solution may not fit all, but there is a clear and proportionate role for Government in setting expectations around fairness, transparency and consumer protection.

[Sarah Olney (Richmond Park) (LD)]

The hon. Lady is making an excellent speech; I am grateful that she has secured this debate. Airports are imposing drop-off charges primarily to increase profits, despite their stated claims of environmental benefits. On the point about transparency, when I inquired of Heathrow how many cars are using its drop-off point each year, it declined to answer. It said that the data was classified as “commercially sensitive”. If it truly believes that raising drop-off charges has a positive impact on customers’ transport decisions and provides environmental benefits, why is it reluctant to share that data?

[Yasmin Qureshi]

I totally agree. Later in my speech, I will be asking for more detail about what happens with drop-off charges, as well as other information that we need from airports, such as how many people have had fixed penalty notices.

Secondly, there should be national guidance on simple and consistent signage at all airports for parking charges and fees. Thirdly, the barrierless system for dropping off and parking should come with clear payment prompts at the point of exit and, where possible, a reasonable reminder rather than an immediate penalty for first-time non-payment.

[Afzal Khan (Manchester Rusholme) (Lab)]

I thank my hon. Friend for securing this very important debate. I must say that I love Manchester airport, but not these charges. A constituent of mine, who is an Uber driver, makes countless trips to Manchester airport every week. He was recently fined twice for not paying drop-off charges. He tried to pay, but the website kept crashing. The airport failed to send him a reminder before the penalty and fined him straightaway, although it was its fault and he was not responsible. Does my hon. Friend agree that it is deeply unfair for hard-working people to pay the price of faulty tech that the private companies fail to fix?

[Yasmin Qureshi]

I thank my fellow Greater Manchester Member of Parliament for raising that issue. I will come on to the similar experiences that my constituents have had.

I was talking about barrierless systems for drop-offs. I believe that airports should publish data on the number of drop-off penalties that are issued, how many are cancelled on appeal and the reasons why. The Government’s position is that although airport parking charges are

“a matter for the airport operator as a commercial business”,

the Department for Transport

“expects car parking at airports to be managed appropriately and…consumers to be treated fairly”.

Too many passengers feel that that expectation is not being met.

I want to speak directly about the human element, because that is where my office’s casework has been the most compelling. The stories that we have been told follow a very clear pattern: people acting in good faith, anxious to get loved ones to the airport on time and unaware that payment cannot be made on site, and then being shocked to receive a penalty notice days later when they believe that they have done everything right. The stress and frustrations are real, but they are avoidable.

One constituent contacted me after dropping his wife at Manchester airport and leaving after noticing that there were no barriers or pay stations. He then received a £100 fine in the post for not having paid. He was stationary in the drop-off area for just one minute and 10 seconds. If there had been a pay station, he would have paid. Instead, he went home and then received what he felt was an entirely disproportionate fine for being there for less than two minutes.

Another constituent contacted me after he tried to pay online in good faith but was unable to do so because of problems with the website. He did not see the signage and was made aware only after the fact that he needed to pay. Despite trying to pay the £6.40 charge, he was unable to do so and received a £100 fine instead. That does not feel fair or reasonable.

These are not isolated incidents. They reflect a system that relies too heavily on people remembering to make an online payment after their journey, rather than being clearly prompted to pay at the time. A short free window in which to park, clear exit prompts and a one-time reminder invoice would entirely prevent many of these cases.

Airports are the front door to our country. That front door should be welcoming, efficient and fair. It should not depend on whether a tired or stressed driver remembers to make an online payment later that day. It should reflect the reality of places such as Bolton, where rail can be a good option but is not always practical.

[Adam Jogee (Newcastle-under-Lyme) (Lab)]

I am grateful to my hon. Friend for securing this important debate. I should declare an interest, because Manchester airport is my local airport and is used by many of my constituents in Newcastle-under-Lyme. In fact, I was there on Sunday: my poor wife had to wait because the flight from Northern Ireland was delayed. The first thing she said to me was not “Hi, love,” but “Don’t forget to pay.” That speaks to the impact that these charges have on marital harmony.

To be serious, this unfairness speaks to a lack of consistency across the United Kingdom. More importantly, it makes the case for a direct line between Stoke-on-Trent station and Manchester airport, which would benefit my constituents. I hope that my hon. Friend will support my calls.

[Yasmin Qureshi]

I am so sad that my hon. Friend’s wife was not able to say “I love you” at the point of greeting him. I hope she has made up for it.

[Adam Jogee]

On a point of order, Ms Vaz. In the interests of getting home safely, I should say that my wife quite often says “I love you,” and I am very grateful to her for doing so.

[Valerie Vaz (in the Chair)]

Point taken.

[Yasmin Qureshi]

I thank my hon. Friend for that helpful clarification. His serious point is one that I think a lot of people here would agree with, and I am sure the Minister has heard his appeal for a train line from his area to Manchester.

The cost of a taxi plus a forecourt fee can push travel beyond what many families can afford. With modest regulation, better design and a willingness to learn from our European neighbours, we can manage traffic without turning airport forecourts into what feels like a penalty for helping someone we care about.

--- Later in debate ---

[Yasmin Qureshi]

I thank all right hon. and hon. Members who took part in the debate, and I thank the Minister for his response. He will be reassured to know that I was not expecting the Government to dictate car parking charges at airports. What I wanted was an assurance, which I think he has given, that he will work with the airports and explain to them the challenges we face. I want them to come forward with a better way of dealing with people who come to the airport, and with the drop-off charges, the signage, the payments and all the issues that we have discussed. I thank all my colleagues again for attending and taking part in the debate.

Question put and agreed to.

Resolved,

That this House has considered the potential merits of regulating airport drop-off charges.

HS2: Revised Timetable and Budget

Yasmin Qureshi Excerpts

Tuesday 14th March 2023 Commons Chamber

[Huw Merriman]

I engaged with my hon. Friend yesterday on that point, and I salute him for the manner in which he represents his constituents’ interests. I recognise that this as a concern. As far as we are concerned, those parts of the HS2 network where construction is going on will be completed, and we will do that to the timescale I have talked about. I need to give my hon. Friend a little more clarity about what that will mean in terms of scaling, but as far as I am concerned, phase 1 will be completed and ready for us to deliver trains by 2033. I will talk to him further about this, and write to him as well.

[Yasmin Qureshi (Bolton South East) (Lab)]

For well over a year from 2014 to 2015, I sat on the High Speed Rail (London – West Midlands) Bill Select Committee, which usually had seven sittings a week. As a northern MP, I was gutted when we were told that the extension to the north was being delayed—another betrayal of the north. I thought that at least businesses such as Booth Industries in Bolton South East, which builds train doors and is ready to be part of the supply, could benefit. When will the Government start taking action, invest in our economy and support our jobs, or will it be the same continuous mismanagement of the past 13 years of broken promises?

[Huw Merriman]

That does not stack up at all. Almost 30,000 people are employed by HS2—I met the 1,000th apprentice a few weeks ago, who was playing her part. Some 2,500 companies registered in the UK are delivering on HS2, and 60% of those are small or medium-sized enterprises. We are talking about a rephasing by two years of a stretch of the line to Crewe. There is currently no construction on that part of the line, and land possessions and dealing with business matters will continue. I ask the hon. Lady to put the investment into context.

Future of Rail

Yasmin Qureshi Excerpts

Tuesday 26th April 2022 Westminster Hall

[Yasmin Qureshi (Bolton South East) (Lab)]

It is a pleasure to appear before you, Sir Charles. I thank my hon. Friend the Member for York Central (Rachael Maskell) for introducing this debate on the future of rail. I say, “What future?”

Many of the problems with rail can be traced back to 1993, when British Rail was privatised into more than 100 separate companies under the Conservative Government. It was supposed to bring greater efficiency and innovation. Instead, it brought fragmentation, confusion and extortionate fare increases.

In 2018, the Government finally admitted that privatisation was not working when the east coast franchise collapsed and was taken into public ownership. It is now making profit. Instead of doing the right thing, putting passengers before profit, and bringing our rail franchises back into full public ownership, the Government are now proposing a joint system under which taxpayers will continue to pay hundreds of millions of pounds in profit to rail companies to run the network. It is unacceptable.

For years I have had constituents write to me about the impact of daily overcrowded trains and infrequent, unreliable train services. They have lost jobs, missed lectures and medical appointments, and in some cases have been sanctioned by the Department for Work and Pensions for arriving late to their appointment. The cost to commuters has grown by 50% in the past 12 years of Tory government, and Transport for London is now facing a 40% loss of its core funding.

In January, a report was published on behalf of the Minister’s Department that said that only major Government funding would solve the accessibility problems at stations across the country. One of the rail operators interviewed said that 60% of stations lacked step-free access from street level to the platforms. Just last month, elderly constituents from Farnworth in my constituency were returning from a holiday and took a train from Manchester airport to Bolton with heavy luggage. When they got to Bolton, the station lift was not working. What were they supposed to do? Another woman behind them was carrying a pram.

We know from reports that ticket offices are set to close across the country. That will impact those who need face-to-face services, such as the elderly, the disabled, pregnant women and other people. What will happen to them, especially if trains are not running at night?

We were told that there was going to be an integrated plan on infrastructure for the north, which was then scrapped. For a whole year, I sat on the High Speed Rail (London - West Midlands) Bill Committee. We had seven sessions a week. HS2 will run from London to Birmingham, and we were told that there would be a continuation of the line to Manchester and Leeds, but that integrated rail plan has now been scrapped. It is wrong. We need transport infrastructure in the north. We also need proper train services connecting the east and west along the M62 corridor—

Bus Service Improvement Plans: North-west England

Yasmin Qureshi Excerpts

Wednesday 9th March 2022 Westminster Hall

[Charlotte Nichols]

I thank the hon. Gentleman for his intervention and absolutely agree that greening our transport infrastructure is a really important part both of meeting our climate objectives as a country and of ensuring that people have good-quality services they can rely on. I am proud of the fact that in Warrington we have bid to become one of the country’s first all-electric bus towns. Hydrogen for transport also has a really important part to play. With a lot of hydrogen production taking place across the north-west and in the Liverpool city region in particular, it is something that we are very excited about locally. I know that hydrogen trains are being manufactured in the constituency of my hon. Friend the Member for Weaver Vale (Mike Amesbury). We are excited to be leading in the north-west and hope this can be rolled out more widely.

As we await the funding announcement in full, it looks as though Warrington will be one of the lucky places to receive this investment from the Government. Across the length and breadth of the country, particularly in the north-west, many are counting the cost of broken promises, because for all the rhetoric about levelling up, the small print reveals that “Bus Back Better” is in tatters. A letter sent to local transport authority directors by the Department for Transport on 11 January makes it clear that the budget for the transformation of buses—a pot from which local regions can bid for funds—has shrunk from £3 billion to £1.2 billion for the next three years.

The letter that let the cat out of the bag says:

“Prioritisation is inevitable, given the scale of ambition across the country greatly exceeds the amount.”

We know that bids for almost £8 billion have been submitted by local transport authorities, representing a blueprint for transformation up and down the country, but the levelling-up White Paper confirms that communities will see a fraction of that. Despite that, last month the Secretary of State said it was “absolutely incorrect” to say that funding to transform services has been slashed. One of his most senior colleagues, the Conservative Mayor of the West Midlands, directly contradicted him. In a letter he said:

“Funding specifically pledged for transformation has been substantially reduced.”

He concluded that he is “gravely concerned” that, far from seeing transformation, many areas face losing their services altogether.

I mentioned the 50% loss of passenger numbers in Warrington. With the price of labour and fuel currently extremely high, it will be difficult for operators to hold down fares and for routes to continue, particularly those that serve more deprived areas where the profit margins are smaller.

[Yasmin Qureshi (Bolton South East) (Lab)]

I thank my hon. Friend for giving way and for securing today’s debate. May I give an example of the daily commute of one of my constituents? They get on at Farnworth train station to go to Moses Gate. They get off and take the 521 bus, operated by Vision Bus, for about 20 minutes. They then walk 10 minutes to Ladywood School in Little Lever to drop off their child. To get back into Bolton town centre in time for work, they walk 15 minutes to the bus stop and jump on the 524, operated by Diamond Bus, which takes 25 minutes. Quite often, the buses do not turn up or they are cancelled. People end up being late for work and some have even lost their jobs. Does my hon. Friend recognise that that is a concerning situation for many people in our region?

[Charlotte Nichols]

I thank my hon. Friend for that intervention, and I could not agree more, particularly when we look at the deregulation of bus services, with operators in some regions scrabbling for the same fares and most affordable routes rather than what best serves their community, so we end up with a mismatch of multiple operators running the same route.

The Manchester Oxford Road corridor is the busiest bus corridor in Europe, yet people a mile away are left without bus services to get into Manchester city centre. For towns and cities that have multiple operators, it is an even bigger issue. When I lived in Salford, for example, the franchise changed from First to Stagecoach on part of my route. Overnight, my monthly bus pass trebled in cost, because I could no longer buy a First-only bus pass. Because I had to change from First on to Stagecoach, I had to buy one of the much more expensive multi-operator passes. That is an issue across our region. I am glad that the Labour metro Mayors for the Liverpool city region and for the Greater Manchester region are looking to address that within their combined authorities.

From Greater Manchester to Lancaster, places bypassed by good public transport for far too long have been demanding real change. They put forward an ambitious blueprint to use buses to connect people to jobs, families and opportunities, and tackle the climate crisis in the process. Despite the challenges, they have plans to completely overhaul and reregulate the bus network as part of the bus service improvement plan. It was supposed to be about improved accessibility across the network, including level access from train to platform, and it is part of the work that is beginning on networks of cycling and walking routes across our region.

Labour leaders in power in towns and cities nationwide have real ambition to reverse the decline that we have seen under the Tories. We want a London-style system and to make buses quicker, cheaper, greener and more reliable, but we need a Government whose ambition matches our own. It is now becoming clear that, far from matching the ambition of our communities, Ministers have pulled the rug out from underneath them. Will the Minister now own up and admit what the Transport Secretary will not: that many areas will now not see a single penny of the transformation funding? Will she today detail exactly how much local transport authorities are set to see in transformation funding, and come clean that there will be areas in the north-west that will miss out altogether?

[Justin Madders (Ellesmere Port and Neston) (Lab)]

It is a pleasure to see you in the Chair this morning, Ms Nokes. I congratulate my hon. Friend the Member for Warrington North (Charlotte Nichols) on securing this important debate on funding—or the lack thereof, as we have heard—and on her excellent introduction. As on many other subjects, she is an excellent advocate for her constituents.

I have spoken before about how the proportion of people in Ellesmere Port and Neston who use private motor transport to get to work is much higher than the national average. Perhaps we should not be surprised about that—we build cars in the constituency, and have done for many years—but I believe it is more a reflection of the poor public transport links that we have in the constituency. The threat to bus services and changes to bus routes are common issues that have come up on many occasions since I was elected. The subject is raised regularly with me by constituents, particularly elderly constituents who rely on public transport to get around, and of course those who travel by bus for work or for education.

The situation is a challenge across the whole constituency, but particularly in the Parkgate and Neston areas. On top of existing services being inadequate to meet my constituents’ needs, it is fair to say that over at least the last decade, there has been a battle to save a service probably once every couple of months. We have not even begun to think about what will happen because of the increase in fuel costs over the last few months—indeed, they spiked over the weekend as well.

Sometimes when facing such threats, we have managed to persuade the bus company to keep the route open. Sometimes the service is retained but rerouted, usually to maximise profit rather than convenience for customers, and sometimes we lose the route altogether. When that happens, it has a huge impact on the people who rely on the services to get to school, get to work, and access medical appointments or other public services.

A current example is the proposal by the Cheshire police and crime commissioner to close Ellesmere Port police station to the public. He proposes that those who need to speak to an officer in person will be able to go to Blacon in Chester. When I asked him how those who do not have a car will be able to get there, answer came there none. There is no direct bus route to Blacon from Ellesmere Port—again showing the lack of strategy and of thinking through the consequences of decisions of that nature.

I shall outline a few examples of how my constituents have been affected over the years by changes to bus services to highlight the really inadequate state of affairs at the moment. About four or five years ago, the No. 7 bus service, which catered for a number of retirement bungalows and people with no other option than to get a bus, was rerouted due to parking issues and the Saturday service was removed altogether. The council intervened but could only negotiate an arrangement to keep the Saturday service for 10 months. Unfortunately, the impact of losing a rural bus grant unfortunately was that we the service was not retained thereafter.

In 2019, Stagecoach, one of the main operators in my area, carried out a consultation regarding changes that it was proposing to services, which it sold as meaning better co-ordination and frequency of buses travelling through the constituency between Chester and Liverpool, as well as a Sunday service via Overpool, and more buses for the Hope Farm estate. What resulted, however, was that the 22 bus service, which was a vital route for my constituents in Neston and Parkgate to attend Arrowe Park Hospital in the constituency of my hon. Friend the Member for Wirral West (Margaret Greenwood), was removed altogether due to low passenger numbers. Stagecoach proposed that customers use a different bus service, but the reality of that, one constituent told me, was having to catch three buses, taking more than an hour, just to attend a hospital appointment. That is not the better co-ordination of bus services that was being sold at the start of the consultation.

The proposed changes also left the Groves estate without any bus service at all along Chester Road between the Strawberry Roundabout and the Whitby High School, leaving a number of elderly constituents who use the bus service to get to the town centre and Ellesmere Port Hospital with a lengthy walk just to get to the nearest bus stop. One constituent told me:

“I will be 88 next month and like my friends and neighbours want to remain independent in my own home, but this lack of public transport is not helping”.

That brings home to me just how vital a proper co-ordinated bus service is.

[Yasmin Qureshi]

On funding, in Bolton we need £30 million, otherwise one third of all buses will be cut. That will impact my constituency massively. Proper funding is so important. Does my hon. Friend agree?

[Justin Madders]

Yes, I agree. At the heart of this, clearly, is a bus service that has been under-resourced for many years. There are two problems: lack of support for operators and lack of strategy, so we keep facing chopping and changing decisions based on commercial considerations that do not necessarily serve the communities. The example of the bus service I have just mentioned means that someone who wants to get to the hospital, even though if it is only a mile from their home, must now take two buses. It is too far for them to walk.

What was also clear from the process was that the consultations were not adequate. Numerous comments were lodged by constituents, but they seemed to make no difference to the results. As I set out, the 22 bus service was not even mentioned as under threat during the consultation. It is hard for people to argue to retain a service when they are not aware that it is threatened. Greater transparency is needed from service providers when they enter such consultations.

The last local change to mention was that, last year, the route of the No. 5, which is an hourly service between Mold and Ellesmere Port calling at Cheshire Oaks—a major employer in the area—was altered, leaving the Stanney Grange estate with reduced access. One constituent who contacted me was distressed about the impact that that would have on her learning-disabled son, who relied on the bus service to get out and about. When we made inquiries, we were advised that Stagecoach had served notice and it intended to reprocure the route and consider costs. Arriva received the contract on a temporary basis and, when there was a further reprocurement, it got an alternative timetable as part of the bid. Some of the routes were retained, but many roads previously served no longer are. Unfortunately, again, constituents lose out.

Those are examples of not only a lack of resources, but a lack of joined-up thinking and strategy on what bus services are for. They are for serving our communities and, clearly, this constant chopping and changing, reducing routes and leaving areas out altogether does not benefit our constituents at all. As my hon. Friend the Member for Warrington North said, 10 years of cuts have left bus coverage at its lowest level in decades. Since 2010, more than 3,000 bus routes and more than 350,000 passenger journeys have been lost, leaving people cut off from friends, family, work and education opportunities, and other public services.

It seems to me that the Prime Minister has no intention of keeping his promise of

“great bus services to everyone, everywhere”,

because, as my hon. Friend said, hidden away in the levelling-up plan is a massive cut to bus funding of £1.8 billion. Figures show that the cost of funding bids submitted by 53 out of 79 local authorities totals more than £7 billion, so it is clear that many areas will miss out. With this Government’s record of picking and choosing winners and losers, I have little confidence that my constituency will benefit from that funding at all.

I am sick of my area missing out on funding for improvements to the community, bus services and other local infrastructure. If we have ambition for the country, it should be for the whole country. We need real ambition; we do not need any more empty promises. We want a real say in the way services are run. We do not want to keep putting in bids for pots of money and then being left at the whim of commercial operators. We want control of our bus services and we want resources to be able to deliver them properly for the benefit of our communities.

Labour leaders in power in cities and towns across the country have the ambition to reverse the decline we have seen over the last decade. We want a London-style system that is run in the public interest, to make buses quicker, cheaper and more reliable for our communities. When I was first elected to this place, I was amazed that I could stand at my local bus stop and wait only a matter of minutes for a bus to turn up, and that I was paying £1.60. I could not get anywhere on a bus in Ellesmere Port for £1.60, never mind across half the city, which is what we can do here in London. It is chalk and cheese. The whole country should have that level of service. It is an ambition that is right for our country, and it is what I want for my community. It is what we deserve, because bus services are a vital part of our community.

How can we level up if we cannot get anywhere on a bus after 6 o’clock at night? How can we level up if bus services are removed at a moment’s notice by operators, without any regard to the effect that will have on the communities they are supposed to serve? How can we level up if we have no power or resources to direct where and when buses go? Let us get on with some delivery. Let us take back control of our buses and serve our communities the way that we want them to be served.

--- Later in debate ---

[Sam Tarry]

I absolutely agree. A proper, fully funded, affordable and accessible bus network that can get people to college, university and jobs is a vital part of rebuilding our economy and of any serious levelling-up agenda for any part of the country. The cost of having an electric vehicle and of fuel—I paid £1.81 for a litre of petrol last week, which was pretty eye-watering—means that many ordinary people will have to rely more on public transport than they do at the moment. My hon. Friend is absolutely right.

[Yasmin Qureshi]

On the issue of affordability, I know this does not happen in London, but in my constituency there may be two sets of bus providers on the same route, with one charging a much higher fare than the other. Constituents ask me why they are paying one set of fares in the morning and a different one in the evening.

[Sam Tarry]

I thank my hon. Friend for making that really good point. I have travelled to parts of the country, including Bolton, and have seen the disparity in fares at different times of the day, having been told to pay £6.50 for a single bus fare. It is no wonder that people are thinking, “I might as well take an Uber rather than get on public transport.”

An issue we have in this country, clearly pointed out in the UN special rapporteur’s report, is that deregulation has led to disastrous disparity in the type of service provided and network across the country. That is why I am hoping for positive news today. Andy Burnham, the Mayor of Greater Manchester, who has been battling for the right to franchise buses in Greater Manchester, is taking the right approach. Although there are some benefits to enhanced partnerships, the reality is that with more direct public control, services can be directed not at the behest of what is commercially viable but at what is economically viable for constituents to get to jobs and colleges. That is something that we all have to reflect hard on as we move forward with the Government’s programme. I hope that Andy Burnham gets a successful result.

Philip Alston’s report also suggested that the UK has failed its human rights obligations by allowing this essential service to deteriorate. The right to physical accessibility, which is the bedrock of many economic, social, civil and political rights is, for many, contingent on access to reliable and affordable public transport. Let us be clear: the deterioration of essential bus networks is not just a transport issue—it is a human rights issue, be it for older citizens, pensioners or people with disabilities unable to use other types of public transport. Buses can be made accessible. It is shameful that we have been singled out globally for such a terrible state of affairs when it comes to our bus network.

Research by the Common Wealth think-tank found that since bus services were deregulated, the real cost of bus and coach fares has risen by 102%. That speaks to the point a number of Members made, and is just unbelievable. Our service standards have dropped off a cliff, which coincides with a dramatic reduction in Government spending on local transport, which has fallen by more than £900 million since 2010. That is nearly £1 billion since 2010. That has clearly been exacerbated by the pandemic—industry revenue has fallen by £250 million, as people stayed at home and did not use public transport.

Now more than ever, bus services need to be bolstered in areas such as the north-west of England. The national bus strategy was an opportune moment for this Government to right the many wrongs since Thatcher privatised the network in the first place. Sadly, the Prime Minister promised just £3 billion of spending to level up buses across England towards London standards. I repeat the point made by my hon. Friend the Member for Ellesmere Port and Neston: as a London MP paying £1.50 fares, I find it astonishing when I go to other parts of the country and see people pay as much as an hour’s wage for an average worker to have one or two bus tickets. It seems unbelievable that people in many parts of the country have to spend their first hour’s wages just to get to work.

Unfortunately, the Prime Minister’s strategy offered nothing to those who were looking for the bold vision that had been promised to reverse the millions of miles of lost bus routes across the country. It was a huge missed opportunity to revolutionise the bus industry and ensure that funds were properly directed to deliver the transition to electric and low emission vehicles that had been promised. We are still waiting for the vast majority of the 4,000 EV, hydrogen and other low and zero emission buses that have been promised. I have spoken to bus manufacturers, and those buses are still not on order.

Another frustration is the fact that the Government are already backtracking on their meagre promises. Leaked documents recently made clear that the budget for the transformation of buses—a pot from which local regions can bid for funds—has now shrunk to just £1.4 billion for the next three years. Sadly, that means cuts are inevitable, with the Department for Transport stating that

“the scale of ambition across the country greatly exceeds the amount”.

This was an opportunity to transform our bus networks for what is not a huge of sum of money, compared with the amount that would be needed for rail projects or aviation. It is scandalous that this money has not been made available and that that promise is now not going to be met.

Figures compiled by colleagues in the shadow Transport team revealed that the total amount in the funding bids made to the extra funding pot by 53 out of 79 local transport authorities—approximately 80% of all bids—adds up to almost £7.5 billion, so they are going to have to fight for the scraps of the £1.4 billion in that funding pot. This indicates that the total amount in the submissions is almost certainly in excess of £9 billion and that the Government are putting forward far too little funding. It is really only a sticking plaster or it could perhaps fund a more transformative programme in one or two parts of the country, while the rest have to stagger on with some of the awful services described by my colleagues today.

As I have said before in this House, the reality is that the Tories promised transformational investment in bus services but in fact millions of passengers have instead seen managed decline. They have dramatically downgraded the ambitions of many local communities, with bus services being slashed nationwide. This is proof that the Government simply will not and cannot deliver for the people who need it most.

As many of my hon. Friends have alluded to, Labour would be far more ambitious in the scale of its plans for buses and many of our metro Mayors are leading the way in doing that. They have empowered and delivered for people right across the country, including in Greater Manchester where Andy Burnham has seized the powers afforded to him in the Bus Services Act 2017 to ensure that a municipal service, or the best that he can achieve under franchising processes, will be in place by 2024.

Labour-run Nottingham City Council has shown what can be done if the right approach is adopted. Indeed, in Nottingham the city’s bus company, founded as a completely council-owned company in 1986, has won UK bus operator of the year five times and has remarkable satisfaction ratings. Last year, Nottingham City Transport won an environmental improvement award for reducing the emissions from its fleet of buses by 90% after a £42 million investment in low emission vehicles.

There are more plans in the combined authorities in the west midlands, the west of England, South Yorkshire, West Yorkshire, Liverpool and the North of Tyne, to name just a few Labour administrations that have ambitious plans to revolutionise bus services. The same is the case in the north-west, and that ambition could be backed by the Government if they chose to do so.

As many colleagues have pointed out, Labour have leaders in power in towns and cities nationwide who have real ambition to reverse the decline. With more than 3,000 services slashed, fares rocketing and passenger numbers down, action needs to be taken and Labour leaders are beginning to take that action where the Government are lacking.

We need a bus service fit for the climate crisis that creates good-quality, reliable jobs across communities that are victims of rural poverty. This is exactly the radical offer on buses that towns and cities across the country so desperately need as we attempt to grow our way out of an economic crisis.

The research that I mentioned before revealed that the true figure for what is required by local authorities to enable them to deliver their bus transformation plans is around £9 billion, six times what is currently on offer by the Government. The Greater Manchester Combined Authority has submitted a bid for £630 million to help improve services across the region and to enable it to deliver its bus service improvement plan up to 2025, including its drive to create the Bee Network, which is an integrated London-style transport system that would join together buses, trams, cycling, walking and other shared-mobility services, making public transport more efficient and, hopefully, much cheaper.

Andy Burnham has led the way on that bus transformation in recent years as the first metro Mayor to use those powers set out in the Bus Services Act 2017. That ambition risks being undermined because of the lack of Government investment. Greater Manchester’s own request for £630 million of bus service improvement plan funding would be almost half of the Government’s allocation for the whole country. It demonstrates how inadequate the current amount is and how empty the “Bus Back Better” slogan is. That is why Andy, alongside seven other metro Mayors, including the Conservative Mayor of the West Midlands, wrote to the Transport Secretary and the Chancellor last month to jointly express their grave concerns about the downgrading to just £1.4 billion of what was originally earmarked for transforming bus services. Quite clearly, the new figure means many areas will now receive no funding at all and almost every region will fail to receive exactly what they have requested.

I finish by urging the Minister to provide assurances to all present that the ambitions of local authorities across the country, including the north-west, to improve bus services will be met by this Government. At present, there are very real fears based on the meagre £1.4 billion that is being proposed that this will be a missed opportunity to level up services once and for all and give our bus services the transformation they need to take us forward over the next 100 years.

Without that long-term investment, there is a real risk that communities will face the prospect of losing their bus services, which would have a detrimental impact on economic prosperity as we attempt to grow our way out of the pandemic. Until the Government match the ambition of local transport authorities, their levelling-up agenda will unfortunately be like the buses we too often have in these places: we wait for them to come, but they do not arrive.

International Travel

Yasmin Qureshi Excerpts

Tuesday 29th June 2021 Commons Chamber

[Grant Shapps]

My hon. Friend is absolutely right and I want the issues that he raised to be resolved as soon as possible. Perhaps I should mention that through the G7 and the OECD, we are working to create internationally recognised systems. At the moment, every country is going off in its own direction, even among the EU 27, where there is no agreement on the basic standards for people moving around the world. He is right and I will be happy to return here to provide that further clarity.

[Yasmin Qureshi (Bolton South East) (Lab) [V]]

May I refer the House to my interest as chair of the all-party parliamentary group on Pakistan? Along with Bangladesh, Pakistan was placed on the red list at the start of April despite a clear disparity in cases with other nations on the green list that had high infection rates and variants of concern. I and other APPG colleagues have requested disclosure of the figures behind that decision, which we have still not received. The coronavirus positivity rate in Pakistan has now dropped to 1.78% and there are no reports of a variant of concern from the nation. Pakistan has also recently developed the PakVac, which will help in the fight. First, will the Secretary of State give me a full answer on why Pakistan was placed on the red list in the first place? Secondly, when will Pakistan be taken off the red list and placed on the amber or—ideally—green list?

[Grant Shapps]

The point that the hon. Lady and the whole House will wish to recognise is that last year we were able only to look at the level of infection, which she rightly mentioned, as the indication of a country’s position in what is now the traffic light system. However, as she will see when she looks at the JBC methodology, it is now far more complex. Many more factors are taken into account, including in particular the extent to which a country freely uploads its data to GISAID, the extent to which sequencing is carried out and the extent to which a country has vaccinated its domestic population as well as much else besides. All of that is available on the JBC website. I am happy on her behalf—I make this offer across the House—to put the authorities in Pakistan in touch with our scientists in order to better understand what a country might need to do to find itself back on the amber or, indeed, green list.

Income tax (charge)

Yasmin Qureshi Excerpts

Tuesday 17th March 2020 Commons Chamber

[Yasmin Qureshi (Bolton South East) (Lab)]

While I welcome the Government’s delayed decision finally to ramp up some measures yesterday, I am not alone in feeling that far too many major questions have been left unanswered and that not enough is being done. Today’s Financial Times reported that our mortality rate tracker shows that we have more deaths at this stage of the break- out than anywhere except Spain.

A number of questions need to be addressed. Parents with serious health conditions have not been told whether they should send their children to school or keep them at home. What plans do the Government have in place to deal with those families and what is the timeline? If they are supposed to self-isolate with their children, what steps should schools take to ensure that those children are not held back at school? What about cases where a school closes and parents cannot work? How will they get paid?

I want to ask the Government to consider seriously the question of closing schools. I have just received an email from a constituent who says that her son, who is at Salford University, has been sent home for five weeks, but her other son, who is disabled, is still having to attend his primary school. Such inconsistencies need to be addressed.

We are also told that frontline staff are not being tested for coronavirus. Can the Minister confirm whether that is true? If so, what is the Government’s reasoning behind it? We need to know more about NHS capacity. What steps are being taken to move beds from the private sector, and what is the timeline? Will the Government consider following Spain’s example by nationalising all private hospitals?

What about ventilators? To date, 69 people have died, and everyone knows that those who fall seriously ill as a result of coronavirus will need ventilators—they will be our saving grace, and the one thing that will help prevent deaths. However, it seems that we might not have enough ventilators. Germany and Italy are ramping up production of medical ventilators, which cost about $17,000 each. In Italy the army is now involved in the production lines. Can the Minister confirm whether the reports are true that the UK has one small manufacturer of ventilators that has a 40% market share? Will the Government consider giving Ministers specific responsibility for ensuring that UK production is increased urgently by following what Italy has done?

We also have to deal with older people who are vulnerable in our communities. Many of my constituents are coming together to help out, and it is great to see that community spirit, but there are people who are homeless and food banks are reporting shortages. What provision is being given to help local authorities and voluntary bodies meet the needs of vulnerable groups? Again, we need to know what will be given and what the timeline is.

Insecure workers and those on low pay must be protected and supported through this crisis. Many people in Bolton are self-employed or on zero-hours contracts. Now that whole households are being advised to quarantine together, many families will lose all their income unless the Government step in. We will all be in danger if those with symptoms feel unable to stay at home. If they are not going to have any money, they might take the risk of going to work even though they should be self-isolating. That is why full sick pay is needed to cover the entire period for which someone is in self-isolation, and of course if they are then diagnosed with the virus. That has been done successfully elsewhere in Europe. It is a responsibility that we cannot avoid.

Furthermore, some people will be unable to pay their bills, so what is the Government’s plan in relation to mortgage payments, rent, council tax, utility bills, VAT and business rates? Are they thinking of cancelling the debt, or saying that people can defer payment? Rent and mortgage payment deferment options should be made available so that landlords cannot evict tenants and mortgage companies cannot take action against people in these circumstances. The Government need to work with the banks and mortgage lenders to offer mortgage payments.

The same questions about paying staff and bills will apply to businesses that have seen demand plummet, and some are facing bankruptcy. How do the Government propose to help them? How will their policies help those who run out of cash, which is a particular problem for small companies? Of course, other businesses will also be affected.

At the moment, I am not entirely confident that the Government will move quickly to give workers the support that they will need in the coming months. So far, many of their announcements have not been full enough and have not dealt with all those different issues.

Another industry that will be hit is, of course, the hospitality industry. A banqueting suite in my constituency is already preparing for cancellations. It will probably go out of business. Pubs, cafés and other such places will be closing down. They may well go out of business, and all their staff will be laid off. Because the Government have not introduced a compulsory lockdown, those businesses cannot even claim insurance. I know that this question has already been asked, but I do want to know what the answer is. If it is to stop insurance companies having to make a big payment, then the Government can reach an agreement with them. They can subrogate their losses for what they pay out, which is a traditional way of dealing with some of these matters.

Full sick pay and lost earning protection are needed from day one for all our workers, including insecure workers, low-paid workers, and the self-employed who are self-isolating. The Government must give quick consideration to the issue of compensation, and to how much it should be. There will be a great many job losses. That is why there should be urgent action and a rethink on universal credit, which started some time ago. The five-week waiting time should be cut immediately, and the process of making a claim should be simplified. Will Ministers reconsider the requirement to be present for universal credit interviews, immediately suspend sanctions and claimant agreements, and reduce the waiting time for the first payment? What about all the people who have to go to jobcentres to sign on regularly? Have the jobcentres been told to say that those people do not have to go out for the next few months? That would obviously reduce the number of contacts.

I understand that the Government say that their strategy is being led by scientific advisers when it comes to closures of schools or other places, but over the weekend 200 scientists wrote that that was not a good enough policy, and that the Government should be considering closures to ensure that there were the fewest possible contacts in the UK.

That is linked with the question of airports. What are we doing about them? It has already been said that some airlines will be cancelling flights. Of course there are British citizens who are abroad, and who need to come back. What will be done about them? I know that this was raised during Foreign Office questions earlier today, but I think that the Government need to come up with a proper plan for all those people, some of whom live here and work here, and some of whom are not British nationals but work here.

As a famous political scientist once said, the first responsibility of the state is the protection of its citizens, and at this time the citizens of the United Kingdom need their health, and their economic health, to be looked after. In 2008, the Labour Government invested a substantial amount to bail us out of the economic disasters. I know that people have made this a party political issue, but virtually all economists, all world banks and central banks agreed that Labour’s 2008 bail-out package saved our economy. We need that level of intervention now to save our economy. We need to ensure that our people who might be losing their jobs do not lose them, and that companies will be kept afloat. We require the Government to intervene—not in a few weeks’ time, but today.

Potholes and Road Maintenance

Yasmin Qureshi Excerpts

Tuesday 5th June 2018 Westminster Hall

[Yasmin Qureshi (Bolton South East) (Lab)]

I beg to move,

That this House has considered potholes and road maintenance.

It is a pleasure to serve under your chairmanship, Mr Gapes, in discussing this vital issue.

On the surface, potholes and road maintenance may not sound like the most appealing or urgent of concerns. However, roads are a reflection of a country’s infrastructure and ability to provide essential services. Good roads are the lifeblood of our country. They connect communities, families, livelihoods and industries. They allow ambulances to reach their destinations faster, citizens to spend less of their already busy lives in traffic, and the police to reach those in need more quickly.

[Ruth Cadbury (Brentford and Isleworth) (Lab)]

I congratulate my hon. Friend on introducing the debate. Does she agree that potholes not only present a cost, an inconvenience and sometimes a delay to motorists, but are a severe risk to life and limb for people riding bikes? Some 390 cyclists have been killed or seriously injured in the last 10 years as a result of potholes and bad road surfaces.

[Yasmin Qureshi]

I entirely agree, and I was going to come on to that point in my speech a bit further down the road.

Today, our roads are unarguably in a state of disrepair that worsens by the day. A brief survey of the facts reveals that the challenges that we face will increase if the Government continue to ignore concerns.

[Mr Stephen Hepburn (Jarrow) (Lab)]

I congratulate my hon. Friend on introducing today’s debate. Does it not just show the mess the country is in that the Labour party has had to call a major parliamentary debate on potholes? Does it not also show what a false economy the Government’s seven years of austerity have been? They have made £200 million available to local councils to sort out potholes, when in the north-east alone we need £1 billion.

[Yasmin Qureshi]

I entirely agree, and I will touch on that point later.

The Local Government Association recently stated that we are facing a “roads crisis”. That is demonstrated by the worst findings that the LGA has found since it began measuring potholes in 2006. The Royal Automobile Club Foundation for Motoring has found that pothole faults have worsened for the fourth consecutive quarter. An estimated 24,000 miles of road require repair in the next year, and 20% of local roads are thought likely to fail in the next five years.

Those issues are not being dealt with anywhere near fast enough, culminating in an extraordinary backlog of work that needs to be done. It is estimated that a one-time catch-up on that backlog would take 14 years to complete and cost £9.31 billion. That figure is alarming, but it will, of course, only get bigger if action is not taken right now.

[Laura Smith (Crewe and Nantwich) (Lab)]

Does my hon. Friend share my concern about the amount of taxpayers’ money being spent on compensation as a result of the damage caused by potholes?

--- Later in debate ---

[Yasmin Qureshi]

Absolutely, and I will come on to that point later.

The decline has been noted by drivers, with 51% of motorists saying that the conditions of local roads worsened between 2016 and 2017. Only 7% said that they had improved. An overwhelming majority—92%—attributed that to road surfaces and the numerous potholes on the roads. Most significantly, the situation is extremely dangerous for those travelling by bus, bike and foot. In 2016, poor or defective road surfaces were found to be the key contributing factor in 598 road traffic accidents, 12 of which produced fatalities.

[Mrs Helen Grant (Maidstone and The Weald) (Con)]

I, too, congratulate the hon. Lady on securing this important debate—it is a shame it is only 30 minutes. Three massive sinkholes have appeared in recent weeks in my constituency, causing road havoc and other inconvenience to my constituents. Does she agree that local authorities and other stakeholders must put people and safety first—above the various organisational arguments about who pays and who does the corrective work?

[Yasmin Qureshi]

I thank the hon. Lady for that intervention. Of course, one of the problems is that local authorities’ budgets have been slashed consistently over the last eight years, to the point that local authorities are often left able to deal only with their legal obligations, and potholes and road repairs have to be put on the backburner.

Such worries are particularly serious for cyclists, as my hon. Friend the Member for Brentford and Isleworth (Ruth Cadbury) mentioned. Between 2007 and 2016, Government statistics show that at least 390 people were killed or seriously injured as a direct consequence of potholes and other road defects. More than 15 times that number of people are reported to have had less serious crashes because of them.

[Dr David Drew (Stroud) (Lab/Co-op)]

As a cyclist, I sympathise with my hon. Friend’s excellent speech. Does she accept that one of the biggest dangers is the poor repair of trenches? Public utilities coming in and doing an inferior repair is the most dangerous thing of all for cyclists.

[Yasmin Qureshi]

That is absolutely correct; I cannot disagree with that.

Damaged roads are also a serious concern for the elderly and for children. Some roads in my constituency of Bolton South East are particularly problematic. The potholes in Westland Avenue are so big that when it rains, the rainwater stays. That has caused damage to people’s homes. At least four families have had to be taken away from their homes to be rehoused elsewhere, and two other families are living in the upstairs part of their home.

[John Howell (Henley) (Con)]

I thank the hon. Lady for giving way; she is being very generous. I just want to pick her up on a couple of points. We are spending about £23 billion a year on fixing potholes and roads. The amount that was given in the last Budget to my own county to fix the roads was close to £20 million. We must put pressure on local councils to do the job properly.

[Yasmin Qureshi]

I will come on to the blaming of local councils, but first I will finish talking about roads in my constituency.

Bridgewater Street has Maxton House, a supported home for the elderly and people with dementia, on it. Over a number of months, there have been six accidents alone on that particular road. Again, the work has not been done. A recent RAC survey found that the condition and maintenance of local roads was the second-ranked motoring issue in an extensive list that also included safety, cost and mobility concerns.

Local authorities have paid more than £70 million in pothole compensation since 2013. That amounts to unnecessary wastage of more than 25% of the £250 million the Government announced in its 2013 pothole action fund. Collectively, the AA calculates that potholes are costing drivers and insurers £1 million every month. That situation is not normal or acceptable. It is a result of a perverse funding system, as was highlighted by a respondent to the House of Commons Facebook page. Discussing today’s debate, Rob commented:

“England’s roads are just one big pothole; the councils have neglected them through lack of cash”.

That is the important point: it is about a lack of cash. My local authority has had its budget slashed by 54% in the last eight years. Since it has to satisfy its legal obligations, such as looking after the elderly, the young and the vulnerable, there is no money left. I do not know where hon. Members expect it to find the money. I know there is a magic money tree for the Democratic Unionist party, but there is not one in Bolton for the roads.

[Julie Cooper (Burnley) (Lab)]

I am grateful to my hon. Friend for securing this debate and making a very strong case. My own authority, Conservative-controlled Lancashire County Council, is out there measuring reported potholes to decide whether they are deep enough to repair. Many do not satisfy the requirement, but what we find is that small potholes become big potholes, which become trenches. It is a total false economy.

[Yasmin Qureshi]

That is absolutely correct. In 2015-16, my local authority spent £6.5 million on repairing roads. It had to find that money. Continually to blame local authorities for the fact that they do not have the money is completely wrong. I do not know where the £23 billion for potholes came from, because I can assure hon. Members that none of that money has made its way to my council in Bolton. My council now needs at least £108 million to fully repair the potholes across the borough. The Government repeatedly argue that this is a local council issue and that it is down to local councils to allocate more money. How are they to allocate money they do not have? Where are they expected to find that money from? Most parts of Bolton do not have massive, expensive homes. Bolton does not have loads of businesses it can raise local rates from. It needs national Government settlement funding, which has been cut for the last eight years.

[Andrew Selous (South West Bedfordshire) (Con)]

I reiterate the point on cycling that other hon. Members have made: 64 cyclists were killed or seriously injured in 2016, so it is a serious issue.

On the value-for-money point, would the hon. Lady agree that using a Jetpatcher to repair a whole section of road, as Central Bedfordshire Council and other councils are doing, can sometimes be more efficient and a better use of taxpayers’ money than filling individual potholes that then just continue to develop?

[Yasmin Qureshi]

I am sure there are good ways of trying to repair roads, but they all require money. Even the cheaper option that the hon. Gentleman suggests requires money to be made available. The problem is that the money is not there.

One of the purposes of today’s debate is to highlight to the Minister and the Government the importance of the issue. I do not know why people here seem to be in denial about the fact that there is chronic underfunding and cutting of grants to local authorities. I know some constituencies and parts of the country are very wealthy and can raise enough rates to meet all their needs, but my local authority needs assistance.

[Julie Cooper]

And mine.

[Yasmin Qureshi]

So do many others, such as Burnley. Chronic underfunding has led to extremely worrying short-termism on the part of local councils. They have opted for the inexpensive, short-term solution, which of course fails to tackle the actual issue of repairing the whole road. We know that at some later point, there will be problems on that road.

It does not have to be that way. I urge the Government to increase funding to local authorities. They have said that they gave some money in a package in March, but that was not new funding; it had already been announced. A huge funding gap still exists, and the backlogs are still there. We need that money.

The Government need to understand a simple point: if they keep doing the same thing, we will see the same result: we will have to endure worse and less safe roads. We will have to pick up the personal costs of damage to our vehicles and the collective cost of wasted taxpayers’ money on compensation. On top of those fees, we will have to endure more years of this Government deflecting blame and refusing to take responsibility, when their miserly approach has come back to bite the people that they purport to represent.

[Robert Courts (Witney) (Con)]

The hon. Lady is being very generous with her time, and I am grateful to her for giving way. My constituency in west Oxfordshire has a similar great problem with potholes, on both major and rural roads. I declare my interest as a cyclist. Potholes are a danger to me, but they do damage to vehicles too. Does she agree that prevention is better than cure? Would she encourage utility companies, as the Government are doing, not to put their facilities in roads, so that when those facilities have to be fixed, damage is not caused to the roads? Potholes are much more likely to reoccur where there is a structure in the road, rather than on the side.

--- Later in debate ---

[Yasmin Qureshi]

There are many things that local authorities, working collectively, can do to try to mitigate the problems, and I am sure there are constructive ways of working, but—I am sorry that I sound like a broken tape recorder—how are they to do that? To be able to meet its legal obligations for social care, my local authority had to raise rates by 3% so it could meet the shortfall in social care funding for vulnerable people in my constituency. When the choice is between potholes and elderly, young or disabled people, the decision is obviously going to be for the vulnerable person. We need extra money. Not to have our roads properly repaired and not to have safe roads is counterproductive, for all the reasons I already stated.

There is a win-win here. A massive, extensive road-building programme will create jobs. There will be more production of the raw materials; there will be, for example, more factories producing cement and tarmac and all that is required for roads, and that will boost the manufacturing sector. It is a win-win.

I hope the Minister has heard what I have had to say. We need more money. I know this is not the sexiest subject in the world, but it is very important to my constituents and to the country.

HS2 Update

Yasmin Qureshi Excerpts

Tuesday 15th November 2016 Commons Chamber

[Chris Grayling]

Derby is one of the places that will benefit from the proposals. Having the new east midlands hub between Nottingham and Derby will give both cities the opportunity to benefit enormously from it. I will be surprised if the great rail industries of Derby do not play a pretty active part in the programme.

[Yasmin Qureshi (Bolton South East) (Lab)]

I extend an invitation to the Secretary of State to come to Bolton and travel with me on the trains during rush hour. He would see how my constituents are squashed like sardines, how short the trains are, and how many of my constituents miss their trains and are late for work. Why can the Government not find some investment—proper money—for Bolton and the surrounding areas?

[Chris Grayling]

I hope that the hon. Lady welcomes the new northern franchise, which includes longer and newer trains, more services and the electrification of key routes around Greater Manchester. It should deliver a much better travelling experience for the public of the north, because that experience has not been good enough for a very long time. We are taking the action that is needed to make it much better for the future.

Rolling Stock (North of England)

Yasmin Qureshi Excerpts

Wednesday 12th March 2014 Westminster Hall

[Yasmin Qureshi (Bolton South East) (Lab)]

I want to talk about the train service between Bolton and Manchester. The trains are incredibly overcrowded, especially during peak times. People often have to give up on one or two trains before they can get on one, and when they do they are completely squashed, as I know, because I travel on those trains myself.

The trains are small and need to be refurbished. We need more trains because those running between Bolton and Manchester are incredibly dangerous and overcrowded. A lot of people miss their trains as a result, and I have had letters from constituents who have lost their jobs because they have not been able to get to work on time and their employer has had no sympathy for the fact that they have been spending an hour or so travelling on a local train service.

It is regrettable that—

[Mr Andrew Turner (in the Chair)]

Order. I call Lilian Greenwood.

--- Later in debate ---

[Yasmin Qureshi]

rose—

[Lilian Greenwood]

I am sorry, but I am not going to give way, as we have limited time.

We heard powerful examples of the difficulties commuters face from hon. Members from across the House, including the hon. Members for Cleethorpes (Martin Vickers) and for Southport (John Pugh), my hon. Friends the Members for Kingston upon Hull North (Diana Johnson), for Hartlepool (Mr Wright) and for Gateshead (Ian Mearns) and, briefly but eloquently, my hon. Friends the Members for Middlesbrough (Andy McDonald), for Stalybridge and Hyde (Jonathan Reynolds) and for Bolton South East (Yasmin Qureshi). As First TransPennine Express has said, even a relatively small reduction in the size of its fleet could have a profound impact on services. The company said:

“Our timetable from May 2014 through to the end of our current franchise term requires all of our existing fleets to be able to deliver the significant capacity increase that we have committed to provide. Similarly, the same total number of vehicles would be required to sustain the same level of service into the new ten-month franchise extension period from April 2015.”

If replacement rolling stock is transferred from Northern Rail, the same problem will be repeated. Passengers, transport authorities and operators now face years of uncertainty over rolling stock availability before electrification is completed. Drivers cannot be trained and new services cannot be planned. If still more trains are lost, those problems will only become more unmanageable.

I understand that Chiltern’s agreement to operate the Class 170s contains a sub-lease that would allow the trains to remain in use on the trans Pennine routes until replacement rolling stock can be found. I also understand that the Department for Transport, First TransPennine Express and Chiltern Railways are parties to that lease. Will the Minister tell us whether the sub-lease can go ahead only with the full agreement of the Department and Chiltern Railways? It is important that we have an answer to that question and to the other questions that hon. Members have raised today.

When the Minister responds I hope that he is not tempted to downplay the issue by saying that this situation is simply part of the normal process of cascading rolling stock. If that is so, why is the industry press reporting that the loss of the Class 170s is

“likely to produce a serious reduction in capacity”

on the TransPennine routes? As my hon. Friend the Member for Liverpool, Riverside (Mrs Ellman), who chairs the Transport Committee, has said,

“this issue is causing considerable uncertainty over the future viability of TPE’s timetable.”

The Minister might say that this is simply a matter for the market to decide, and, of course, the split between infrastructure, train operators and rolling stock companies was established in the botched privatisation by the previous Conservative Government. However, if it is simply something for the industry to decide, why has the Department been involved in discussions between Chiltern Railways and the rolling stock leasing company at every stage in the process? He might try to insist that the situation is simply business as usual, but after today’s debate, that simply would not be credible. The problem is the direct consequence of the panicked direct awards programme introduced following the collapse of the west coast competition. In turn, that was caused by Ministers imposing their new franchise model on one of the most complex routes in Europe. At every stage, Ministers are directly accountable, and they will be accountable for any reduction of services that results from that chain of events.

The truth is that, for all the talk of cutting red tape, the coalition will leave a record of five years of disastrous decisions in Whitehall, a top-heavy failure to manage key projects, and a huge expansion in the Department’s involvement in the rail network. I accept that the Minister may be an unlikely occupant of a Marxist universe, but perhaps we should not be surprised by the coalition’s switch to old-fashioned command and control. After all, last year, the Business Secretary said that a “rail revolution” was taking place. With services threatened and rolling stock taken away, we now know what the rallying cry of that strange revolution—it unites MPs across party boundaries—will be: “Passengers of the north, unite! You have nothing to lose but your trains.”

Season ticket prices have risen by an average of 20% since the election. Passengers deserve better than this. The Government must face up to the scale of the problem, set out a clear plan for meeting the north’s rolling stock requirements and get the improvements in the region’s rail services back on track.

Disabled Access (Aviation Industry)

Yasmin Qureshi Excerpts

Wednesday 7th November 2012 Westminster Hall

[Graham Evans]

I totally agree with the hon. Gentleman. He makes a very good point well. It does not matter whether it is a budget or low-cost airline or any other airline; these are fundamental customer service roles and training should be there, as a given. Let us consider the trains, for example. I use the west coast main line regularly, and have observed passengers in wheelchairs. Although trains are, by design, tight, I have noticed on the Pendolino how those passengers successfully manoeuvre themselves around the seats, luggage and toilets. The doors open, and the staff know exactly what to do. They know where the ramps are to get passengers down from the train to the platform. Platforms vary, and the sizes are different, but the staff do not make an issue of it. They have the right equipment, the right attitude, and clearly the right training, and it is a painless task to watch. A couple of weeks ago I spoke to a young gentleman in a wheelchair and he said, “I travel regularly and it is never an issue getting on or off the train.” The message is that it can be done. With good training and the right leadership and management it is an everyday occurrence, and there is absolutely no reason why that should not be the case for the air industry as well as the trains.

It should not cost more for a PRM to book flights, and I wholeheartedly recommend that there should be online booking facilities for wheelchair carriage, and a freephone number available for providing further information to the airline. It is not always possible to give advance notice, but where possible PRMs should be able just to pick up a phone to make the necessary call and not have to repeat themselves time and again.

Let us now consider what happens on arrival at the airport. Almost half of respondents said there are frequent issues when checking in, with inconsistent advice about the policies for mobility and about health equipment. Inconsistent advice and lack of training contravene the legislation, and I would be pleased if the CAA took a robust approach to communication breakdown.

[Yasmin Qureshi (Bolton South East) (Lab)]

I congratulate the hon. Gentleman on securing this debate. I am one of those people who travel with their mother, and she has to have a wheelchair to travel. One of the frustrations we find—there must be other people in a similar situation—is that after we arrive and park in the car park, getting her to the actual airport and, from there, trying to get to a wheelchair is an enormous problem. Often there are no facilities at that point. Perhaps one thing airports might consider is that, when people book their ticket in advance, such arrangements could be put in place, too, so there is something there to enable people to move and get into the airport.

[Graham Evans]

The hon. Lady is entirely right. Arranging a section of a multi-storey car park—I am thinking of a particular airport that I do not want to mention—is not beyond the capability and wit of man. Sometimes people have to park miles away from the airport, but a facility so that carers or disabled people may drive virtually to the departure lounge would have no cost implications and would be quick and straightforward. The hon. Lady has raised an important point.

On check-in, wheelchairs are normally taken by staff to be loaded. We should consider wheelchairs not only as modes of transport but as vital medical equipment. As such, I am deeply concerned by the lack of due care and training; 60% of wheelchairs are damaged in flight. Even more concerning is the £1,000 compensation limit for damage to chairs, which can cost upwards of £6,000. Surely, if the argument for the limit is that it protects the cost viability of airlines carrying such equipment, we should reposition the argument. If the training were better, fewer wheelchairs would be damaged and fewer costs paid. That is really simple, is it not? As a result, as with anything else that is transported, when a wheelchair is damaged, full compensation could be given, which would be better value for airlines and a better deal for passengers—better all round.

I am pleased there has been progress and airports are making their facilities more accessible, and it is worth noting that the 11 million disabled people in the United Kingdom, 8% of whom use wheelchairs, have a combined spending power of £80 billion a year.

--- Later in debate ---

[Jim Shannon (Strangford) (DUP)]

I congratulate the hon. Member for Weaver Vale (Graham Evans) on bringing this subject to Westminster Hall. It is of great importance to some of my constituents and to many who are here. I suspect that a great many others would like to be here, but unfortunately cannot be.

As a Northern Ireland MP, over the past two years I have had more opportunity to fly than I ever had in the past. In the first two months of being an MP, I travelled more by aeroplane than I probably did in all the years of my life before that. Air travel has become a regular part of life for those travelling from Northern Ireland to here. Doing that has given me the chance to observe what happens in airports and how disabled people are treated. In addition, numerous constituents have pointed out to me that the so-called budget airlines have the worst attitude to those who need a little extra help—my hon. Friend the Member for East Londonderry (Mr Campbell) touched on that, and many other hon. Members will probably be of the same opinion. As a result, I am not surprised by many of the stories that I have heard so far and will probably hear before the afternoon is out.

Although I am not surprised, I am certainly disgusted by some of the attitudes adopted by some airlines and their staff. The hon. Gentleman referred to the attitude to customers, which could be improved greatly. It is not hard to be kind and courteous or to help when someone needs help. Some of the budget airlines have achieved a reputation for treating people like cattle—I use the term advisedly—and not taking their circumstances and situations into account. That should be addressed at the highest level, and I hope that in his response the Minister will give us some positive vibes on how the Government intend to do that, so that airlines may no longer discriminate against those who need a little extra help or time to get aboard. The essence of air travel is speed. People rush to get to the airport, they rush to get to the plane and then, when they have just about caught their breath, it is time to get off and repeat the exercise in the other direction, but disabled people, wheelchair users or those with mobility issues have greater problems.

I stress that I am not tarring all airlines with the same brush, to use a phrase that we use at home. Alongside the examples of those that do not treat disabled people correctly are examples of those that do. I will give one example that highlights the issue and how we can have faith in some people’s goodness. One of my constituents was on a British Airways flight—I identify it because the carrier provided good care—from South Africa back to England. She had suffered a miscarriage on the morning of the flight and there was concern about whether she should fly because of the high altitude and so on, but she was desperate to get home. After getting medical assistance and advice, she was put into a wheelchair at the airport—her medical condition had been confirmed as stable to fly. The British Airways pilot came down to see her; she was upgraded on board the flight, along with her husband; and throughout the 11-hour flight, airline staff brought her hot water bottles and fluid.

Some airlines excel, which is good. That is the standard that all of them should be trying to adhere to. It would be good if they did. Some go above and beyond what should reasonably be expected, which should be commended, but when others refuse to give even a basic level of help and respect, we must step in. As parliamentarians, we have an opportunity to speak on behalf of the people who contact us.

A survey of young disabled air passengers showed that 90% of wheelchair users are unable to use airline toilets and must therefore avoid drinking before or during flights. Some 60% of disabled passengers say that their wheelchairs have been damaged when travelling with an airline, as the hon. Member for Weaver Vale mentioned, and 60% said that they felt unsafe when transferring from a wheelchair to an airline seat. Those are small things, but they are important to a disabled person. Airlines and their staff must show compassion for such people and ensure that their flight experience is every bit as good as mine and that of everyone here who travels by air regularly. Another 50% stated that they had had disability-related problems booking airline tickets—even booking a ticket is a problem for 50% of disabled people. Lots of elements of the process must be improved to ensure that disabled people can travel much more easily and with less hassle.

The statistics that we were sent in our parliamentary briefings—I know that other Members received them as well—scream for us to address them, and I hope that that will be achieved through this debate. We hear too many tales of disabled people being seated halfway down a plane and then paraded through the flight with other passengers looking on, so the person feels like they are part of a sideshow. It is absolutely disgraceful that small and easy improvements are overlooked by some airlines and their staff. It seems prudent to me to allocate disabled people the seats closest to the exits, to enable a less conspicuous transfer whenever they get on or off the plane.

[Yasmin Qureshi]

In the light of what the hon. Gentleman is saying about the variation in services provided to different people by different airlines, does he agree that it would be helpful if the Secretary of State required the Civil Aviation Authority to produce an annual report on the experience of disabled passengers using air transport services, including whether the airlines have complied with relevant legislation?

[Jim Shannon]

I thank the hon. Lady for that suggestion. It would be a good marker if every year the airlines had to reflect on whether they had met their target and helped people, and on the number of people who had complained. It would certainly sharpen them up.

No one should fear taking some water on a flight, as we are all recommended to do in order to prevent blood clots and other problems, just because they know they will have to go through an ordeal to use the toilets. Again, it is a small thing, but it is important: it is one of the basics of life. I read of one young man—it must have been a terribly difficult situation for him—who had to relieve himself into a bottle at his seat when he could not access the toilets because staff were not available to help. How embarrassing it must have been for that young man. I suspect that that is replicated on many airlines across the United Kingdom and further afield. It should clearly be avoided. Something has to change in how disabled people are viewed by some airlines. As the change is not forthcoming, we are having this debate to highlight the issues and hopefully to get a helpful response from the Minister. I believe that we must step in.

I want to highlight another issue that is important to my constituents, who have come to me in some numbers. During 30 years of conflict in Northern Ireland, as well in fighting in Iraq and Afghanistan, numerous constituents of mine have been injured and now have metal in their bodies to repair those injuries. As a result, they have to go through security checks at airports that are a most humiliating exercise for someone with six inches of metal in his leg or back as a result of fighting for the Army, or serving in the police force in Northern Ireland or elsewhere. They go through a strip search every time they go to an airport. I ask the Minister to consider that issue. I asked the airport and the authorities whether, if such people presented a doctor’s letter, it would be sufficient, but they were unwilling to accede. As a result, every time those people travel, whether from Northern Ireland to Heathrow or from here to Florida, Paris or elsewhere in Europe, they go through a statutory strip search because they have metal in their bodies, which shows up clearly on the screen.

[Yasmin Qureshi]

On the issue of scanners going off if somebody walks through, does the hon. Gentleman agree that one of the best ways of dealing with people with medical conditions who must go through security checks is to provide somewhere private where the person can be taken and spoken to, so that they can explain what their condition is in private, rather than stand with everyone else in the queue while they are questioned about their medical issues?