Bus Service Improvement Plans: North-west England

Justin Madders Excerpts

Wednesday 9th March 2022 Westminster Hall

[Justin Madders (Ellesmere Port and Neston) (Lab)]

It is a pleasure to see you in the Chair this morning, Ms Nokes. I congratulate my hon. Friend the Member for Warrington North (Charlotte Nichols) on securing this important debate on funding—or the lack thereof, as we have heard—and on her excellent introduction. As on many other subjects, she is an excellent advocate for her constituents.

I have spoken before about how the proportion of people in Ellesmere Port and Neston who use private motor transport to get to work is much higher than the national average. Perhaps we should not be surprised about that—we build cars in the constituency, and have done for many years—but I believe it is more a reflection of the poor public transport links that we have in the constituency. The threat to bus services and changes to bus routes are common issues that have come up on many occasions since I was elected. The subject is raised regularly with me by constituents, particularly elderly constituents who rely on public transport to get around, and of course those who travel by bus for work or for education.

The situation is a challenge across the whole constituency, but particularly in the Parkgate and Neston areas. On top of existing services being inadequate to meet my constituents’ needs, it is fair to say that over at least the last decade, there has been a battle to save a service probably once every couple of months. We have not even begun to think about what will happen because of the increase in fuel costs over the last few months—indeed, they spiked over the weekend as well.

Sometimes when facing such threats, we have managed to persuade the bus company to keep the route open. Sometimes the service is retained but rerouted, usually to maximise profit rather than convenience for customers, and sometimes we lose the route altogether. When that happens, it has a huge impact on the people who rely on the services to get to school, get to work, and access medical appointments or other public services.

A current example is the proposal by the Cheshire police and crime commissioner to close Ellesmere Port police station to the public. He proposes that those who need to speak to an officer in person will be able to go to Blacon in Chester. When I asked him how those who do not have a car will be able to get there, answer came there none. There is no direct bus route to Blacon from Ellesmere Port—again showing the lack of strategy and of thinking through the consequences of decisions of that nature.

I shall outline a few examples of how my constituents have been affected over the years by changes to bus services to highlight the really inadequate state of affairs at the moment. About four or five years ago, the No. 7 bus service, which catered for a number of retirement bungalows and people with no other option than to get a bus, was rerouted due to parking issues and the Saturday service was removed altogether. The council intervened but could only negotiate an arrangement to keep the Saturday service for 10 months. Unfortunately, the impact of losing a rural bus grant unfortunately was that we the service was not retained thereafter.

In 2019, Stagecoach, one of the main operators in my area, carried out a consultation regarding changes that it was proposing to services, which it sold as meaning better co-ordination and frequency of buses travelling through the constituency between Chester and Liverpool, as well as a Sunday service via Overpool, and more buses for the Hope Farm estate. What resulted, however, was that the 22 bus service, which was a vital route for my constituents in Neston and Parkgate to attend Arrowe Park Hospital in the constituency of my hon. Friend the Member for Wirral West (Margaret Greenwood), was removed altogether due to low passenger numbers. Stagecoach proposed that customers use a different bus service, but the reality of that, one constituent told me, was having to catch three buses, taking more than an hour, just to attend a hospital appointment. That is not the better co-ordination of bus services that was being sold at the start of the consultation.

The proposed changes also left the Groves estate without any bus service at all along Chester Road between the Strawberry Roundabout and the Whitby High School, leaving a number of elderly constituents who use the bus service to get to the town centre and Ellesmere Port Hospital with a lengthy walk just to get to the nearest bus stop. One constituent told me:

“I will be 88 next month and like my friends and neighbours want to remain independent in my own home, but this lack of public transport is not helping”.

That brings home to me just how vital a proper co-ordinated bus service is.

[Yasmin Qureshi]

On funding, in Bolton we need £30 million, otherwise one third of all buses will be cut. That will impact my constituency massively. Proper funding is so important. Does my hon. Friend agree?

[Justin Madders]

Yes, I agree. At the heart of this, clearly, is a bus service that has been under-resourced for many years. There are two problems: lack of support for operators and lack of strategy, so we keep facing chopping and changing decisions based on commercial considerations that do not necessarily serve the communities. The example of the bus service I have just mentioned means that someone who wants to get to the hospital, even though if it is only a mile from their home, must now take two buses. It is too far for them to walk.

What was also clear from the process was that the consultations were not adequate. Numerous comments were lodged by constituents, but they seemed to make no difference to the results. As I set out, the 22 bus service was not even mentioned as under threat during the consultation. It is hard for people to argue to retain a service when they are not aware that it is threatened. Greater transparency is needed from service providers when they enter such consultations.

The last local change to mention was that, last year, the route of the No. 5, which is an hourly service between Mold and Ellesmere Port calling at Cheshire Oaks—a major employer in the area—was altered, leaving the Stanney Grange estate with reduced access. One constituent who contacted me was distressed about the impact that that would have on her learning-disabled son, who relied on the bus service to get out and about. When we made inquiries, we were advised that Stagecoach had served notice and it intended to reprocure the route and consider costs. Arriva received the contract on a temporary basis and, when there was a further reprocurement, it got an alternative timetable as part of the bid. Some of the routes were retained, but many roads previously served no longer are. Unfortunately, again, constituents lose out.

Those are examples of not only a lack of resources, but a lack of joined-up thinking and strategy on what bus services are for. They are for serving our communities and, clearly, this constant chopping and changing, reducing routes and leaving areas out altogether does not benefit our constituents at all. As my hon. Friend the Member for Warrington North said, 10 years of cuts have left bus coverage at its lowest level in decades. Since 2010, more than 3,000 bus routes and more than 350,000 passenger journeys have been lost, leaving people cut off from friends, family, work and education opportunities, and other public services.

It seems to me that the Prime Minister has no intention of keeping his promise of

“great bus services to everyone, everywhere”,

because, as my hon. Friend said, hidden away in the levelling-up plan is a massive cut to bus funding of £1.8 billion. Figures show that the cost of funding bids submitted by 53 out of 79 local authorities totals more than £7 billion, so it is clear that many areas will miss out. With this Government’s record of picking and choosing winners and losers, I have little confidence that my constituency will benefit from that funding at all.

I am sick of my area missing out on funding for improvements to the community, bus services and other local infrastructure. If we have ambition for the country, it should be for the whole country. We need real ambition; we do not need any more empty promises. We want a real say in the way services are run. We do not want to keep putting in bids for pots of money and then being left at the whim of commercial operators. We want control of our bus services and we want resources to be able to deliver them properly for the benefit of our communities.

Labour leaders in power in cities and towns across the country have the ambition to reverse the decline we have seen over the last decade. We want a London-style system that is run in the public interest, to make buses quicker, cheaper and more reliable for our communities. When I was first elected to this place, I was amazed that I could stand at my local bus stop and wait only a matter of minutes for a bus to turn up, and that I was paying £1.60. I could not get anywhere on a bus in Ellesmere Port for £1.60, never mind across half the city, which is what we can do here in London. It is chalk and cheese. The whole country should have that level of service. It is an ambition that is right for our country, and it is what I want for my community. It is what we deserve, because bus services are a vital part of our community.

How can we level up if we cannot get anywhere on a bus after 6 o’clock at night? How can we level up if bus services are removed at a moment’s notice by operators, without any regard to the effect that will have on the communities they are supposed to serve? How can we level up if we have no power or resources to direct where and when buses go? Let us get on with some delivery. Let us take back control of our buses and serve our communities the way that we want them to be served.

[Caroline Nokes (in the Chair)]

I remind Members that if they wish to contribute, they are meant to bob up and down. I call Margaret Greenwood.

--- Later in debate ---

[Trudy Harrison]

The hon. Lady makes the obvious point, so I will continue. There is £525 million to deliver zero-emission buses over this Parliament, of which £355 million is new funding, announced in the spending review. There is the £1.5 billion of covid support to maintain the service levels during covid until next April, and over £500 million from the city region sustainable transport settlement. There will always be more to do, but the Government, in particular my Department through the transport decarbonisation plan, have set out how we are spending billions in transforming the public transport network.

It is important to say how we can ensure people that get to the places they need to be, using the products they need. It is particularly relevant to the north-west that we recently appointed Chris Boardman as the interim chief executive for Active Travel England. With over £500 million of funding, he will have the ability to increase the infrastructure to encourage and enable people to walk and cycle. That will ensure that those networks that are proposed by our local authorities meet the essential criteria for a safe network. We are working with car clubs, such as Enterprise Car Club and Liftshare. Buses are a very important part of the network in getting people to the places they need to be, but they are not the only way that we will be able to do that in the future. It would be a good to offer a meeting to all of my colleagues across the north-west to discuss that in more detail. I understand that Members in this House are excellent enablers, champions and ambassadors for the way that their constituents can get about.

[Justin Madders]

I was struck that the Minister recognised the surprise that I felt, when I first arrived in the capital, at the ease and affordability of bus services. My constituents want to know when they will no longer be paying twice the fare to get half the distance on their local buses.

[Trudy Harrison]

I will return to my main points and hopefully address the hon. Gentleman’s queries. As has been said, the national bus strategy will be critical; we believe it is the biggest shake-up in a generation. We are absolutely committed to delivering the transformational changes that have been called for this morning, which passengers throughout the country deserve. Our strategy explains how we will make buses more frequent and reliable, easier to understand and use, better co-ordinated and cheaper. It sets out how we want to see fares, including low flat fares, maximum fares and daily price caps, become the norm in cities and towns.

English local transport authorities outside London have developed bus service improvement plans, setting out local visions for the step change in services that is needed, driven by what passengers and would-be passengers want. The central aim of our bus strategy is to get more people travelling by bus, and we will achieve that only if we make buses a practical and attractive alternative to the car for more people. Strong local plans, delivered through enhanced partnerships between authorities and bus operators or franchising arrangements, are crucial to achieving that. We have been clear that enhanced partnerships or franchising arrangements must deliver more comprehensive services, including those that are socially or economically necessary to drive forward the Government’s levelling-up agenda.

Authorities will submit draft versions of their enhanced partnership plans and schemes to the DFT by the end of April this year. Liverpool city region announced its decision to adopt franchising for local bus services on 4 March. On 2 February the Secretary of State for Levelling Up, Housing and Communities and Minister for Intergovernmental Relations, my right hon. Friend the Member for Surrey Heath (Michael Gove), unveiled the Government’s levelling-up White Paper, which sets out a plan to transform the UK by spreading opportunity and prosperity to all parts of our country. Local public transport connectivity across the country will be significantly closer to the standards of London, with improved services, simpler fares and integrated ticketing. The Government will fund ambitious plans for bus improvements in areas where that can make the most impact, including the mayoral city regions, Stoke-on-Trent, Derbyshire and Warrington.

We must address the long-term decline in bus patronage; the bus industry cannot do so on its own. We need to develop a much closer collaborative working relationship with the industry; we recognise that this relationship has improved through the pandemic, and it must continue to deepen. The Government have made it clear through the national bus strategy that close partnership working, via enhanced partnerships, will be a condition of Government funding for buses.

We believe that only through such collaboration can the right combination of LTA action—for example, through more bus priority and operator action by improving services on the ground—and targeted Government funding increase overall bus patronage. Of course bus operators should do their part, by making long-term investments in buses and services to ensure that buses are an attractive alternative mode of transport to the car. It is vital that we go further and faster to decarbonise all vehicles, including buses, because they have an essential role to play in transport achieving net zero and driving our green transformation. A double-decker bus can take 75 cars off the road, helping to reduce the impact of transport on the environment. However, we know that we will achieve that only if we can demonstrate to more people that buses are a practical and attractive alternative to the car.

So we remain committed to supporting the introduction of 4,000 zero-emission buses and achieving an all zero-emission bus fleet. I will just repeat how pleased I am that Warrington has taken the lead in transitioning its entire fleet—all 120 buses—to battery-electric vehicles, because such action will support our climate ambitions, improve transport for local communities and support high-quality green jobs. In the spending review 2021, the Government announced £355 million of new funding for zero-emission buses and we are providing £525 million of funding for zero-emission buses in this Parliament.

It is also important to talk about the infrastructure that will be introduced at a brand-new bus depot in Warrington, which is part of the Warrington town deal. Over the past two decades, the bus and coach industry has made tremendous efforts to bring fleets into line with the Public Services Vehicles Accessibility Regulations, revolutionising access to public transport for millions of disabled people.

Significant progress has been made already, with over 99% of buses on local routes meeting the minimum legal accessibility standards and almost every bus operator requiring its drivers to complete disability awareness training. However, just as the nature of transport provision changes, so do the needs of our passengers, which is why, in the national bus strategy published in March 2021, we committed to review the ongoing efficiency of the accessibility regulations by the end of 2023. We have committed to require the provision of audible and visual information on board local services throughout Great Britain, and to consult on regulatory changes to improve access to wheelchair spaces.

The bus strategy also seeks to improve the convenience, integration and value for money of bus ticketing, through the introduction of multi-operator contactless capped fares within each LTA area. Work is under way to ensure that technology is in place to support that aspiration. Locally set fare caps should ensure that passengers making multiple journeys on a pay-as-you-go basis are charged no more than the price of a daily ticket, with little or no premium levied for using more than one operator, effectively converting a bank card and mobile phone into a virtual travelcard.

All enhanced partnerships will be encouraged to consider the development of a multi-operator ticketing scheme, to help make multi-leg journeys feel more joined-up. In turn, these partnerships will help to support the use of public transport to out-of-town employment, education and healthcare sites, among other journey purposes.

We want to improve passengers’ access to accurate journey planning information, including timetables, fares and location data, so that passengers can plan their journeys, find the best value tickets and receive real-time updates on the services they use. The bus open data service is a new digital service provided by the Department for Transport that is transforming the delivery of bus passenger information across England. Using open data and intelligent services, the aim of the service is to enable passengers to plan their journeys easily, find best-value tickets and receive real-time service updates at the touch of a button.

Perhaps now is also a good time to reflect on the work that our safety champions have been doing. Yesterday, which was International Women’s Day, I travelled to Birmingham to meet Laura Shoaf and Anne Shaw, in order to discuss the 13 recommendations that we very much hope will protect the most vulnerable people on our transport network. They are specifically aimed at improving the safety of women and girls across the transport system, but they are particularly relevant to the public transport system. They include, for instance, ensuring that we can design out crime, the natural surveillance that comes from a well-designed—