Government Services (Websites)
Nick Hurd Excerpts(10 years, 11 months ago)
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The Minister of State, Cabinet Office (Mr Nick Hurd)
Madam Deputy Speaker, it is wonderful to see you in the Chair, and I should like to add my name to the long list of people who have stepped up to say the same thing today.
I congratulate my hon. Friend the Member for Wyre Forest (Mark Garnier) on securing the debate and on the way in which he presented his argument. I thought he was rather self-effacing about the importance of the debate. This is one of the better attended Adjournment debates that I have taken part in, and the keen interest of Radio Hereford and Worcester has also been noted. This is an issue that strikes a chord; none of us wants to see our constituents being ripped off. He powerfully highlighted the difficulties, and in some cases the distress, that some users of online services have experienced as a result of the activities of some third-party websites providing access to Government services, often at a significant mark-up while providing little or no additional value.
This is an important issue, and it becomes even more important because of its context. As my hon. Friend will know, the Government are extremely ambitious to deliver more services online and to encourage more of our citizens and constituents to access services in that way, as set out in the Government’s digital strategy. Quite simply, we want the public to receive services that are simple, fast and clear and that can be accessed easily at times and in ways that suit them. We want to take full advantage of the digital opportunities. It will also please colleagues to hear that this will allow us to produce better services at a much lower cost. It is worth placing on record that the Government saved £500 million last year on digital and technology-related expenditure while making improvements to how people access information and services.
There is much to celebrate in the progress that we are making in building world-class digital services in this country, and we are ambitious to work with the private sector and civil society to help the 11 million people in the UK who are still digitally excluded to get online and close that gap. Given that context, and that ambition, it is really important that we should not allow fraud to undermine the trust in, and integrity of, the systems and services that we are presenting. Concerns about security and the potential for identity theft, confusion about which websites are trustworthy and fears about being ripped off all act as deterrents to the take-up of digital services, so this does matter to us and I thank my hon. Friend for drawing the issue to the House’s attention.
The abuse of access to Government services can take a range of forms, all of which can have a negative impact on confidence. They include: brand abuse, in which Government logos are used to imply affiliation with, or endorsement by, the Government or their agencies; phishing, when attempts are made to acquire information such as usernames, passwords, credit card details and other useful personal information by masquerading as a trustworthy entity in an electronic communication; and levying additional charges for access via third-party websites to Government services that are, in some cases, normally free. The justification for those charges are so-called additional services that in fact offer little or no additional value.
What are we doing about it? When we have discovered —or when the public have highlighted—the misuse of Government logos, we have ensured that they are removed from the offending sites. I am pleased to say that we have seen a significant drop in the number of reports of such misuse. However, reports relating to phishing and to third-party websites levying additional charges for access to Government websites have not fallen in the same way.
Obviously, some Government services are more impacted by this problem than others. Services that tend to involve one-off transactions, or those that citizens and businesses use only infrequently, tend to be the ones that third-party websites offer access to. Such services include passport and driving licence applications and the booking of driving tests. We are taking steps to deal with these issues, but there have been some challenges that I should like to share with the House.
The first complication is that the infrequency of use means that users of services provided by central Government Departments and their agencies are not necessarily familiar with the look and feel of those services online. The wide demographic base of the users of those services also limits the impact of a broad-based communication and education approach, in itself an expensive proposition. That does not make the problem insurmountable, nor does it mean that education about the best way to access Government services should not be part of our approach to tackling the problem. However, it does mean that we should seek creative ways of doing that, such as through the use of partners in the private and civil society sectors.
The second complication is the difficulty we have in categorising the activities of some of the websites we have been discussing as bad or misleading. In 2012, as my hon. Friend will know, the Office of Fair Trading conducted an investigation into the online commercial practices relating to Government services and concluded that it was not appropriate to take formal enforcement action. The investigation did not reveal widespread attempts by non-Government websites to misrepresent their affiliation with Government. Moreover, the OFT was of the view that the overall depiction of the sites investigated, including branding, colouring and images, did not create a misleading impression that they were official Government websites. In particular, many of the sites carried statements explaining the nature of the service provided and disclaiming any official status or affiliation with the Government.
Most of the sites subject to the complaints to which my hon. Friend referred tend to be those that, as he said, feature in search engine-sponsored ad spots. Search engines tend to highlight and prominently display such ads above the search results that are most relevant to the search terms that have been used and in general Government services that are accessible via gov.uk, the new single Government website for all information and services, top the list of relevant search results on the main search engine websites.
What are the Government doing about misleading third-party websites? The OFT’s findings and the means by which such sites promote their offerings bring us back to the subject of education and how we help users of our services to spot correctly when they are on a Government website or the site of a third party. How do we ensure that citizens and businesses enjoy the benefits and additional value that competition through third-party provision of access to Government services can bring without fear of being exploited? We want to encourage that.
Mr Hurd
If my hon. Friend will forgive me, I want to give proper time to the debate of my hon. Friend the Member for Wyre Forest.
We feel that similarity in the look and feel of Government services will help our efforts to educate users and we are achieving that through the transition of departmental websites as well as those of most of their agencies on to gov.uk. A unique typeface font is used on that site and mimicry of that font by non-Government sites will be difficult.
We do not think at this stage that legislation is the way to resolve the issue. Any action we take should be evidence-driven and the complaints we receive at the moment represent a small fraction of the total number of service users. That does not mean that we should be complacent, but it means that any action we take should be proportionate. Frankly, we need more information about how and why people use the third-party sites. At present, we have no evidence that they have all been misled. That could be the result of under-reporting, but we must also leave room for the possibility that it is not.
We do not as a Government have a single clear view of the scale of the problem of third-party sites mis-selling Government services and until recently there has been little consistency in how the Government have recorded and monitored details of complaints about the issue. The situation cannot continue, so my officials in the Government Digital Service have proposed, and Departments have agreed to, a cross-Government approach to tackling and tracking the problem. That will result in a clearer view of the scale of the issue, which currently appears to affect a small proportion of service users. Further action will depend on the scale and seriousness of the problems reported. That will also guide our engagement with the search engines on their enforcement of the terms and conditions that are supposed to guide the use of their sponsored ad slots.
I am pleased to say that in other areas we are making more headway. On phishing, the clear illegality of the behaviour has meant a more clear-cut approach to tackling the problem. Her Majesty’s Revenue and Customs, for example, has a robust system in place to find and shut down rogue sites engaged in phishing activity. In 2011-12, HMRC shut down 841 rogue sites and in 2012-13, it shut down 560. Additionally, the HMRC digital services security team has undertaken a cross-cutting exercise to assist Department for Work and Pensions colleagues in developing the Department’s anti-phishing capabilities by providing training and process maps for dealing with such work.
I welcome the fact that my hon. Friend has thrown a spotlight on the issue. There is clearly a lot of work still to be done, but I very much welcome the insights and challenges that debates such as this provide to help us to make sure that as many citizens as possible enjoy and trust the benefits of digital Government services.
Question put and agreed to.
Charity Law and Regulation
Nick Hurd Excerpts(11 years ago)
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The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
I can announce the publication today of the Government’s responses to two reports on charity law and regulation: (1) Lord Hodgson of Astley Abbotts’ statutory review of the Charities Act 2006; “Trusted and Independent; Giving charity back to charities” and (2) the Public Administration Select Committee’s third report of 2013-14; “The role of the Charity Commission and “public benefit”: Post-legislative scrutiny of the Charities Act 2006”.
I thank both Lord Hodgson and the Public Administration Select Committee for their detailed, thorough and well-balanced reports. Careful consideration was given to all of the recommendations in both reports, and feedback from charities and other partners was taken into account in developing the response.
The Government have accepted many, but not all, of the recommendations made by Lord Hodgson and the Public Administration Select Committee. We will focus on those recommendations which make it easier for people to set up or run a charity, or which boost public trust and confidence in charities. Implementation has already started on several recommendations, and we will report on progress next year.
The Government’s response will be laid before the House later today. It will also be available from: www.gov.uk/government/publications.
Oral Answers to Questions
Nick Hurd Excerpts(11 years ago)
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John Robertson (Glasgow North West) (Lab)
2. What steps he is taking to promote public trust in Government statistics.
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
Public trust in Government statistics is incredibly important. As the hon. Gentleman knows, all official statistics in the UK are now subject to independent scrutiny by the UK Statistics Authority. As he also knows, that is now independent of Government and directly accountable to Parliament, rather than through Ministers.
John Robertson
I thank the Minister for that answer, but have the Government not failed to respond to the Public Administration Committee recommendations because of the Prime Minister’s numerous breaches of the code of practice for Government statistics?
Mr Bernard Jenkin (Harwich and North Essex) (Con)
May I tell my hon. Friend how much I agreed with my right hon. Friend the Minister for the Cabinet Office and Paymaster General when he said in opposition that we should end the practice of pre-release—the release of statistics to Ministers and officials hours or even days before they are released to the public, so that they can be spun? Would it not increase trust in statistics if the Government adopted the views of the UK Statistics Authority and the Public Administration Committee and ended this practice, as they have in many other jurisdictions?
Mr Hurd
I know that my hon. Friend feels strongly about this, as does the Committee he chairs. He will know that we inherited a regime that had, rightly, been tightened up, with arrangements embedded in legislation. He will also know that we reviewed the arrangements when we came into power and took the view that the right balance had been struck. The arguments are well rehearsed and although I know that he does not like the message, we are not going to change the arrangements and I do not think that that message is going to change.
Chi Onwurah (Newcastle upon Tyne Central) (Lab)
Let us look at cyber-statistics. In answer to my parliamentary question, the Minister put the cost of cybercrime at £27 billion, but that turns out to be a 2010 “guestimate” from defence company Detica. The National Audit Office misused Cambridge university figures, managing to confuse pounds with dollars. We all know that online crime is rising, but the Government rely on outdated third-party figures. Is he surprised that the public do not trust the Government’s efforts to fight cybercrime, given that they clearly cannot even measure it?
Mr Hurd
The Government take the whole issue of cybercrime incredibly seriously. I am not sure that we are going to take any lectures on trust in public statistics from the Labour party; the reason the UK Statistics Authority is in place is because public trust in Government statistics cratered after 13 years of Labour, for ever associated with the dark arts of spin and media manipulation.
Nick de Bois (Enfield North) (Con)
3. What steps he is taking to ensure that more small and medium-sized companies win business from Government.
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
We published an independent evaluation of the National Citizen Service in July and I am delighted to say that the feedback was overwhelmingly positive. It proved that NCS is boosting young people’s confidence, helping them to develop valuable skills, as well as inspiring them to make a difference in their communities. Return on investment is estimated at almost three times the cost of delivery.
Caroline Nokes
Mountbatten school in my constituency runs the NCS for the whole of Hampshire. This summer, more than 160 young people benefited from the experience. The feedback from them has been overwhelmingly positive, but what reassurance can the Minister give that the scheme will continue into the future so that many more young people can benefit?
Mr Hurd
I am delighted that my hon. Friend’s young constituents got so much out of the experience. She will be delighted to know that 26,000 young people took part in NCS last year and our public intention is to make 150,000 places available in 2016. I hope that reassures her of our intention to make this fantastic experience available to many more 16 and 17-year-olds.
Gavin Barwell
Over the summer I had the opportunity to meet three groups of young people from my constituency who took part in the programme, which is run so well by The Challenge Network in my part of the country. What more can the Government do to encourage even more schools to get their pupils to take part in this excellent scheme?
Mr Hurd
I am delighted that my hon. Friend also had such a good experience with his local NCS. I am delighted to have it confirmed regularly that young people are now recommending it to each other, which, as he knows, is the way that it will grow. We continue to evangelise in schools, but it is fantastic that young people are now talking to each other on Facebook and Twitter and saying, “You should do this.”
Glyn Davies
My hon. Friend has told us how successful and popular the scheme has been. What plans does he have to extend the scheme more widely so that it can have an impact in Wales?
Mr Hurd
I am delighted to say that we have managed to persuade the Administration in Northern Ireland to adopt a very successful pilot there, which we are delighted with. I am very happy to confirm that we are continuing to talk with the Scottish and Welsh Administrations to try to encourage them to work with us to structure some pilots to make the scheme available to young people across the United Kingdom.
Rehman Chishti
Will the Minister join me in congratulating all the young people who took part in the scheme in my constituency, which was delivered by the Medway Youth Trust? The scheme was completely filled this year and the trust wants to see it continue to grow next year.
Mr Hurd
I continue to be enormously impressed and proud of all NCS participants and how the experience raises their confidence and sense of what they can achieve. I would like to place on the record my thanks to all providers for the way in which they are delivering a very challenging programme so well and so consistently across the country.
Julie Hilling (Bolton West) (Lab)
Does the Minister accept that cuts to year-round services for young people have directly contributed to 6,000 NCS places not being filled this summer? What is he going to do to save the Youth Service, the year-round service that is now his responsibility?
Mr Hurd
The Cabinet Office is not devoting any money from local authorities. Every week the hon. Lady pops up to talk about cuts in her constituency, but she never asks any tough questions of her local authority about the priorities it sets. The Cabinet Office has taken over responsibility for youth policy, and part of what we will be doing is working with local authorities across the country that want to think creatively about how they continue to deliver really value-added youth services.
Duncan Hames (Chippenham) (LD)
It was a privilege to meet participants in the National Citizen Service in Wiltshire last month. They told me that they got the opportunity to work with people on social action projects whom they would not otherwise have met. Does the Minister agree that the value of the initiative depends on its ability to continue to draw participants from all backgrounds?
Mr Hurd
My hon. Friend makes a hugely important point. The social mix is fundamental to the value of NCS, because it is about giving young people opportunities to meet and spend time together that they would not otherwise have, and they value that enormously. We pay by results when it comes to providers delivering that, and we monitor it obsessively.
Nic Dakin (Scunthorpe) (Lab)
10. What recent assessment he has made of implementation of the Government’s procurement reforms.
Charlie Elphicke (Dover) (Con)
Does the Minister share my concern that too many charities spend too much money on lobbying and on inflation-busting pay rises and bonuses for the boardroom, and that they ought to be concentrating more on the front line of helping people in need?
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
I hear my hon. Friend. I happen to think that campaigning continues to be an entirely legitimate activity for charities as long as it fits with their charitable objectives. That has always been the Government’s position and I do not see this legislation affecting that.
Robert Flello (Stoke-on-Trent South) (Lab)
T4. Leading human rights lawyer Helen Mountfield QC said this week that the transparency of lobbying Bill will put“small organisations and their trustees/directors in fear of criminal penalty if they speak out on matters of public interest and concern.”Will the Minister finally wake up and do something about this appalling Bill?
Baroness Thatcher's Legacy
Nick Hurd Excerpts(11 years ago)
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The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
I feel a lot better, having listened to that speech. My hon. Friend the Member for Southend West (Mr Amess) is a distinguished Member of the House, and I see that he is wearing his 1983 tie with pride, as he should. I am delighted that he has had the opportunity to place on the record, with the passion and conviction for which he is known, his great and persistent admiration for and loyalty to Margaret Thatcher. I am also delighted that he has been so well supported by colleagues and friends, not least his two fellow ’83ers, my hon. Friends the Members for Aldershot (Sir Gerald Howarth) and for Bexleyheath and Crayford (Mr Evennett).
It would be hard to disagree with a single syllable of what my hon. Friend said, particularly when he talked about what Margaret Thatcher did to reverse the tide of defeatism in this country and unleash aspiration. He spoke movingly about how she inspired him. Well, she inspired so many others. I know that he struggled to find a quote to encapsulate her greatness that matched the one he provided to Iain Dale, but I will humbly suggest some others. The leader of the free world, the current President of the United States, said:
“She stands as an example to our daughters that there is no glass ceiling that can’t be shattered.”
He also said:
“As prime minister, she helped restore the confidence and pride that has always been the hallmark of Britain at its best.”
Our own Prime Minister put it well when he said:
“Her legacy will be the fact that she served her country so well and that she saved our country, and that she showed immense courage in doing so”.
The Leader of the Opposition deserves credit for saying:
“She will be remembered as a unique figure. She reshaped the politics of a whole generation.”
My hon. Friend was entirely right in talking about her legacy. We are all painfully aware as politicians that very few of us who pass through this place leave any traces that stand the test of time. His central point was that the legacy she leaves is as lasting and far-reaching as anyone’s, and I totally agree. I think that the only point of comparison is with Winston Churchill.
Like my hon. Friend, I was very proud to be at St Paul’s with other colleagues to represent our constituents. I was there with my father, who, as my hon. Friend kindly mentioned, served Margaret Thatcher for such a long time. It did feel like the passing of an era. Much has been said, and was said there, about her strength and resolve. Personally, I was very pleased that in all the tributes so much was said about her personal kindness and courtesy, alongside the Boadicea-style tributes. It was hard not to be moved by the concern that she showed for the families of British soldiers, not least those who died in the Falklands. My father still speaks of his admiration for the way in which she handled herself in the incredibly difficult situation after the Hillsborough tragedy, walking round the hospital with him and talking to families as they stood round the bedsides of young lads from Liverpool, many of whom were to go on to die. He said that she was absolutely magnificent. In a situation that he found personally very awkward, she did not find it so; she knew exactly what to do.
I was pleased that in his admirable address the Bishop of London nailed a few of the myths, not least one that I feel very strongly about, which is the myth around the misquotation of
“there’s no such thing as society.”
Of course, she later went on say: “My meaning” was
“clear at the time but subsequently distorted beyond recognition”.
What she meant to say, and did say,
“was that society was not an abstraction, separate from the men and women who composed it, but a living structure of individuals, families, neighbours and voluntary associations.”
I am proud to be part of a Government who are trying to reassert the value of social responsibility about which she felt so strongly, alongside everything else that we are doing. I see those as very Conservative actions and values to get this country back to living within its means, making work pay, and supporting the wealth creators and job creators. I sincerely hope that one of the greatest leaders this country has ever seen—I agree with my hon. Friend’s description—would approve.
Question put and agreed to.
Non-geographic Telephone Numbers
Nick Hurd Excerpts(11 years, 3 months ago)
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The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
It is an enormous pleasure to serve under your chairmanship, Mr Brady, for the first time, at least in this Chamber.
I congratulate the hon. Member for Birmingham, Northfield (Richard Burden) not only on securing the debate, but on how he presented his argument. I extend those congratulations to the right hon. Member for Wentworth and Dearne (John Healey), because they have together done an excellent job. They have taken a forensic approach to using the parliamentary question process to expose some, frankly, awkward and inconvenient truths about a system that, as Ofcom has said, clearly does not work for anyone at the moment. It is quite right to raise that substantive issue.
The right hon. Gentleman, who was a distinguished Minister, will recognise that I feel, in coming to this for the first time, that this is one of those situations in which Departments have been allowed to do their own thing, without very much effective co-ordination from the centre, over many years and during different Governments. We have reached the point at which we have to acknowledge that the current system does not work for anyone. Ofcom was quite right to make that point, and it is also right that the National Audit Office should look at the issue. My congratulations are therefore quite genuine.
The hon. Member for Birmingham, Northfield mentioned that the Cabinet Office previously had a role, but it has not been directly involved in recent years. We are now reviewing whether there is a case for central control to play a more proactive role. The reason for that is straightforward: we see ourselves as champions, first, of transparency across Government—there is a failure of transparency here—and secondly, of the taxpayer in ensuring that those who supply services to the Government and the public deliver best value.
Through the Efficiency and Reform Group, we take great pride in ensuring that historical contractual arrangements with large corporates are much less cosy than they were. I refer the right hon. Gentleman and the hon. Gentleman to its recently published report, which demonstrates that, through a much more rigorous and robust process, we saved the taxpayer £10 billion last year—this is serious money—by doing things that we consider to make hard commercial sense but had not been applied. For both those reasons—as champions of transparency and of driving a hard deal with the taxpayer and the public—we are taking an increasing interest in this area.
The timing of the debate is slightly awkward in the sense that we are all waiting for the NAO report. As a former Minister, the right hon. Member for Wentworth and Dearne will know that Ministers sometimes read a brief that is not quite what they want to have to say, and this is one of those moments. Having looked at what is happening, I sense that there is frankly a substantial problem, as I have said. It is not just about the cost, which is real and of course massively relevant at a time when our constituents are very stretched; there are also big issues around complexity and transparency, and the system does not work.
There is clearly a real problem, but I see some encouraging signs of movement and transition. It probably needs to go further and faster, but there is clearly movement in some areas. One area is around transparency, which matters a lot because it is the great disinfectant. The Ofcom policy proposals are all about simplifying the matter and making it less complex and more transparent. Responding to those proposals is now under way.
I also see progress in the action taken by Departments to reduce costs. The hon. Gentleman did not mention this, but we should recognise that HMRC, which is a hugely important Department in the context of this debate, has already moved two of its helplines, the tax credit and Welsh language helplines, from 0845 numbers to 03 prefix numbers to reduce the cost to callers. It is also committed to moving all of its personal tax, expenses and benefits helplines to 03 numbers by the end of the summer, which was welcomed by the Public Accounts Committee and the voluntary sector in particular. Clearly, there has been movement both on transparency and to reduce costs.
Another area, which was mentioned by the hon. Gentleman, is about reducing the need for the public to use the phone in engaging with the Government. He makes a fundamental point that we will always be in a situation in which a proportion of the population will not be online or comfortable with being online and will need what we call in our clunky Government language “assisted digital”. The Government will shortly announce plans to invest taxpayers’ money in a radical, ambitious process to go digital by default, which will ensure that no one is left behind and which should transform the experience of dealing with Government—online as often as possible and practicable. We all know the benefits of online communication, and success on that mission will mean that we reduce the need for people to use the telephone and be exposed to some of the vagaries, complexities and costs that we are debating here now. It is important for that to be registered, because the Government digital strategy, which was published last November, sets out how we intend to redesign digital services to make them straightforward and convenient so that all who can use them will choose to do so while those who cannot are not excluded. That channel shift, as we call it, will result in a reduction in the use of call centres, telephones, post and in-person centres, thereby reducing the problem of higher non-geographic phone charging, which is the subject of this debate.
John Healey
I am grateful to the Minister for the way in which he is responding to this debate. I am intervening before he returns to his brief, because his response so far has been genuine, open and welcome. He recognises that there is a significant problem, which is very welcome. He says that the Government are now reviewing the area, which is also welcome. He talks about a problem of timing. May I perhaps help him with that? The NAO has indeed now agreed to carry out a cross-Government review of the use of non-geographic numbers, some of which have these rip-off rates. The Comptroller and Auditor General tells me that he expects that report to be completed next month, in July, so the Minister may not have to wait long before he considers action. I invite him to tell the Chamber how he intends, from the centre of Government, to respond to that NAO report and the findings that it may have.
Mr Hurd
I am grateful to the Opposition for any offer of help, but I approach such offers with some wariness, and my instinct was right on that one. The right hon. Gentleman is right to say that the NAO report is imminent; I do not have an exact date, but July seems to be the month. My awkwardness comes from trying to give the hon. Gentleman and the right hon. Gentleman as robust a response as they would like. None the less, we must wait for that report and its recommendations to see to what degree they encourage a higher level of central co-ordination and control, which both Members are instinctively calling for.
We will also have to wait to see whether the NAO gives the Cabinet Office some sense of mandate to play a more proactive role in this exercise, which is a move towards not just greater rigour and transparency, but a great deal of commercial awareness when it comes to conversations with the suppliers of services, who, as the hon. Gentleman has said, might have benefited disproportionately in the past with regard to the charges that they have effectively made to the public. The point that I was labouring is that we now have a real body of experience that is saving billions of pounds of taxpayers’ money in negotiating and renegotiating, often in flight, these contracts with suppliers to ensure that the taxpayer gets a better deal.
What I am asking of hon. Members is patience. Let us see the NAO report and what signals it sends in terms of the deficiencies of the current system and the need for a bit more central control, and then the Cabinet Office will respond. We are now a great deal more interested in this subject than in the past because we recognise that the system is not working for anyone. I just hope that I can reassure the hon. Gentleman and the right hon. Gentleman on that.
Richard Burden
Like my right hon. Friend, I am sure that the Minister is being absolutely genuine in what he is saying. We are waiting for the NAO report and the Ofcom recommendations, both of which will be published in July. I completely understand that the Minister needs to wait for them. There will be complex negotiations with suppliers. There is one thing on which I should like to push him a little further. On behalf of the user of services, the public, would it not be reasonable to say that there are certain principles here to which we aspire? The first is that an essential public service should be free to the public. Secondly, phone lines should be as cheap as they can be for other Government services. The obvious way of doing that is using something like the 03 numbers. How we get to those points could be the subject of detailed discussions, but, presumably, we should be able to agree that if the call is essential, it should be free, and if it is non-essential, it should be as cheap as it can be.
Mr Hurd
If we are trying to create a culture of greater simplification, transparency and trust, principles are important in terms of bringing people together, communicating and building that trust. Some Departments need to think through quite carefully the implications of some of the changes that the hon. Gentleman is proposing. For example, if they cannot make a particular charge for a service, they have to consider how they can continue to provide it. It is reasonable to build into the process some time for them to think through that carefully, because, presumably, the services are valued by the people using them. The principles of transparency and of keeping it simple and as cheap as possible are ones that we endorse, along with the commitment to try, as far as we can, to move people to a situation where most of this stuff is done online. We also want to make sure that all the services that we provide to people who are not online and who are not comfortable with that—we hope the number of those will be smaller—are as easy to navigate as possible.
The hon. Gentleman usefully made the point—we know this from our own constituencies—that it drives the public nuts to be transferred around the system, not get answers and be kept waiting. A large part of what we do as MPs is to try to disentangle such things. The onus is on us to try to make that process of engaging with Government as easy as possible, because we know that, on too many occasions, it is far too difficult.
In conclusion, the hon. Gentleman has raised a substantial point. It is something that the Cabinet Office is taking increasingly seriously. We are waiting for the NAO report. We see encouraging signs of transition towards greater transparency, and a desire to reduce costs and the need for telephony services. We also recognise that there is value that we can add in ensuring that the taxpayer is not ripped off.
Oral Answers to Questions
Nick Hurd Excerpts(11 years, 3 months ago)
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Sandra Osborne (Ayr, Carrick and Cumnock) (Lab)
1. What recent discussions he has had with civil society groups on the effect of the Work programme on their organisations.
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
I have regular discussions with organisations that deliver the Work programme. I recognise that they operate in a challenging environment, but I salute their collective early success in getting more than 200,000 long-term unemployed people into work, as I am sure does the hon. Lady.
Sandra Osborne
I thank the Minister for that response. A recent report by the Work and Pensions Committee on the Work programme found that many voluntary sector organisations that are listed as sub-contractors do not consider themselves to be involved at all, leading to suspicions that specialist organisations are being used as “bid candy”, rather than to deliver services. What will the Minister do to ensure that such charities are treated fairly?
Mr Hurd
It is for the Department for Work and Pensions to respond to that report; my role is to ensure that the relevant Minister understands the concerns of the voluntary sector. We should recognise that more than 350 voluntary sector organisations in the supply chain are doing incredibly valuable work to get long-term unemployed people back into work. My other role is to ensure that we learn the lessons from that programme in forthcoming payment-by-results programmes, not least in the transforming rehabilitation and probation programme.
Andrew Bridgen (North West Leicestershire) (Con)
Has my hon. Friend noted the figures from the Department for Work and Pensions that show that voluntary and community based organisations, such as Whitwick Community Enterprises in my constituency, make up the largest proportion of workplace providers under the Work programme at 47%?
Andrew Gwynne (Denton and Reddish) (Lab)
Surely the Minister knows that New Philanthropy Capital has advised the Government not to repeat the mistakes of the Work programme. What lessons will he learn so that those mistakes are not repeated and so that third sector organisations and charities that want to help unemployed people are encouraged to do so?
Mr Hurd
I do not necessarily recognise that mistakes have been made. Payment-by-results is a tough and challenging regime, but each exercise will be different and the process will evolve. It is a better regime than paying for failure and mediocrity, which is what the Labour Government did. The next test is the probation reforms. If the hon. Gentleman looks at the detail of what the Ministry of Justice has produced, he will see that lessons have been learned on having more contracts, paying much more attention to how the supply chain is managed and investing in capacity building in the voluntary sector so that it can do more.
Stephen Barclay (North East Cambridgeshire) (Con)
2. What assessment he has made of the effectiveness of counter-fraud activities across Government.
Andrew Stephenson (Pendle) (Con)
4. What assessment he has made of the growth of the National Citizen Service.
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
The National Citizen Service is a fantastic opportunity for our young constituents to make a difference in the community and to develop really valuable skills. Demand is growing rapidly, so we are making 50,000 places available this year and 90,000 in 2014.
Andrew Stephenson
I frequently meet with the Challenge Network, which is the principal provider of the NCS in Pendle, and I am looking forward to taking part in a “Dragons’ Den” exercise with it later this year. Will my hon. Friend say what the outcomes are for young people who have so far taken part in the NCS programme?
Mr Hurd
I thank my hon. Friend for his positive engagement with the programme. As he would expect, we commissioned independent research on its impact, and it tells us that so far we are getting £2 of value for every £1 of public money we spend. The most significant impact has been on what might be called work-ready skills: in particular, helping young people to develop confidence and teamwork, leadership and communication skills, all of which are very important in the workplace.
Julie Hilling (Bolton West) (Lab)
Youth work budgets have been slashed throughout the country, but the amount the Government are spending on a six-week programme for 16-year-olds would fund a 52-week-a-year service for 13 to 19-year-olds. Will the Minister rethink the NCS and instead put the money into a year-round youth service?
Mr Hurd
I think the hon. Lady should speak to her Front-Bench team, who recently said they were not against the NCS. I think they saw the numbers on the very positive impact it has on young people, and I hope she will support that too. Youth services around the country do not have to be cut. There are lots of other options for local authorities—to mutualise, to look at other delivery models—and we stand ready to support them in that.
Stephen Phillips (Sleaford and North Hykeham) (Con)
5. What progress he has made on abolishing quangos.
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
To date, the number of public bodies has been reduced by more than 240, through abolitions and mergers, and by the end of the spending review period in March 2015, the Government will have reduced their total number by a third.
Stephen Phillips
I congratulate my hon. Friend on what he has managed to achieve so far, but how will he ensure that we never see the explosion in the number of these unaccountable bodies that we saw under the last Government?
Mr Hurd
That is absolutely the right question, and part of the answer is that in the future any new proposal for creating a public body will have to get the approval of the Minister for the Cabinet Office, and I think I can reliably inform the House that the answer would likely be no. Furthermore, in the future, every public body will be subject to triennial reviews set up to justify their continued existence. It is about changing the culture that we inherited from the last Government.
Paul Farrelly (Newcastle-under-Lyme) (Lab)
One set of so-called quangos that was immediately abolished were the very accountable regional development agencies, and since then regional assistance has noticeably been a pale shadow of what it was. What steps is the Cabinet Office taking to audit the effectiveness with which the subsequent bodies—the regional growth fund, the local enterprise partnerships—are delivering regeneration to areas that desperately need it, such as mine in north Staffordshire?
Mr Hurd
I am puzzled by the hon. Gentleman’s question, particularly in relation to exactly whom the RDAs were accountable to. I do not think that anyone is weeping for their absence, and I think that he should give LEPs a chance. My impression is that they are doing increasingly valuable work. We have new city deals and a whole new era of localism, with more and more decisions being taken locally and accountable to the communities they serve. I hope he will welcome that.
Jesse Norman (Hereford and South Herefordshire) (Con)
6. What steps he is taking to encourage co-operatives and mutuals to provide public services.
Mr Gareth Thomas (Harrow West) (Lab/Co-op)
The single biggest source of new social finance for charities and social enterprises would be a UK community investment Act that required banks to lend into areas that they are not currently lending into. Why are the Government blocking such reforms?
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
I think that is the first Labour policy announcement I have heard in three years. In answer to the hon. Gentleman’s question, this country is the acknowledged world leader in developing a new source of finance for social organisations. It is called social investment, and it was the subject of a special meeting of the G8 this week, at which everyone stood up and said that Britain was recognised as a world leader in this regard, not least because of our creation of big society capital, which has £600 million on its balance sheet, to make it easier for charities and social enterprises to access capital.
Julie Hilling (Bolton West) (Lab)
T6. Bolton community and volunteer services have congratulated Bolton council on preserving funding for the voluntary sector, but projects are still at risk owing to rising costs, increasing demand and reduced access to funding. What will the Minister do to save community and voluntary sector projects in Bolton West?
Mr Hurd
The hon. Lady should direct her first inquiries to the council, because not all councils are cutting funding to the voluntary sector. She should be aware of the broad national picture, in which volunteering is up, giving is stable and social investment is rising. There is a whole range of Government programmes to support and strengthen civil society and help it to maintain its resilience through this very difficult period.
David Mowat (Warrington South) (Con)
T3. In 2010, the Smith report suggested that substantial cost savings would result from moving parts of the civil service from London to the regions. It suggested a target of moving 15,000 civil servants by 2015. Will the Minister update us on progress?
Oral Answers to Questions
Nick Hurd Excerpts(11 years, 6 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Rehman Chishti (Gillingham and Rainham) (Con)
2. What estimate he has made of the potential savings to the public purse from the digitisation of public services; and if he will make a statement.
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
By introducing new digital services and redesigning old ones, we expect to save the taxpayer and service users around £1.2 billion by 2015, and at least £1.7 billion a year thereafter. Of course, that is not just about saving money; it is also about the opportunity to change totally the way the public engage with the Government and radically improve that experience.
Michael Fabricant
What services does the Minister see being digitised in the near future, when does he think that will happen, and how will we get people who do not have experience of computers using those new services?
Mr Hurd
We are reviewing more than 600 central Government transactions. My hon. Friend will be aware that seven Departments are responsible for around 90% of those. Those Departments have committed to redesigning three significant series each, all the details of which are in their departmental digital strategies. This is a live process, and the Student Loans Company went live in October. He is entirely right to remind us that no one should be excluded from the process, which is why the Government remain committed to an assisted digital service.
Rehman Chishti
The latest figures for Medway show that nearly 90% of people there have accessed the internet. What support are the Government providing to allow more people to access public services through the internet?
Mr Hurd
We are making it easier to access broadband and have supported, and continue to work closely with, valuable networks such as Go ON UK and UK online centres, because my hon. Friend is right that there is still a big opportunity to help more people, small businesses and charities to access the benefits of the internet.
Helen Goodman (Bishop Auckland) (Lab)
As I am sure the Minister knows, 11 million people in this country have never used the internet, and at the moment his Department is spending no money on digital inclusion. Is its real way of saving money on public services to make them completely inaccessible to those who need them?
Mr Hurd
No. As I said, we are clear that no one must be excluded from this process. That is why significant assisted digital provision is still in place, and we will shortly make available details of how that will work. There are digital inclusion projects across Government and we are actively reviewing, with partners such as Go ON UK, what more we can do.
Chi Onwurah (Newcastle upon Tyne Central) (Lab)
I look forward to reading the real figures on fullfact.org, which had to correct the Minister’s overblown assertions last time. The Opposition know that ICT can make government more accessible and save money, but the Government have abandoned the universal broadband pledge and failed on digital inclusion, so 75% of over-75s and a third of people with disabilities are still not online. In those circumstances, is digital by default not simply digital exclusion by diktat?
Mr Hurd
I will take no lectures from the Labour party on wasting money on ICT, because the processes we inherited in that regard were absolutely scandalous. I repeat what I said: we see a big opportunity in digital by default. It is a chance to transform the way people engage with the Government. We can see significant savings, which I do not think have been overstated at all. As I said, we have an active commitment to assisted digital, the details of which will come shortly, and to continued activity to support digital inclusion.
Mr Barry Sheerman (Huddersfield) (Lab/Co-op)
3. What steps he is taking to utilise innovative design to increase the effectiveness and quality of public service delivery.
Kate Green (Stretford and Urmston) (Lab)
7. What recent assessment he has made of the adequacy of Government funding for women’s voluntary organisations.
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
The Government recognise the tough conditions that all voluntary organisations face at present while we open up new opportunities for them. With limited resources we are helping the sector build its resilience and ability to take up those opportunities, including more than £107 million-worth of transition funding, some of which has been accessed by women’s organisations such as Birmingham and Solihull Women’s Aid.
Kate Green
What discussions has the Minister had with Ministry of Justice colleagues to ensure that the excellent work done by women’s organisations to meet the specialist needs of women offenders will be protected in a payment-by-results system?
Mr Hurd
I share the hon. Lady’s concern that, for example, the upcoming commissioning process for reform of probation and rehabilitation services is sensitive and sympathetic to, and makes full opportunity of, the voluntary sector, including the many organisations that do incredibly valuable work with women offenders. We are working very closely with the Ministry of Justice to make sure that happens.
Bob Blackman (Harrow East) (Con)
Local authorities across the country have been determining what they will do with Government grants. Does my hon. Friend agree that it is disgraceful that local authorities have been cutting grants to voluntary organisations that provide services to the weak and vulnerable?
Mr Hurd
I should inform my hon. Friend and fellow Harrow MP that I had a meeting with Harrow charities recently to discuss the response to cuts in their grants from Harrow council. I pointed out the contrast with neighbouring Conservative-led Hillingdon council, which, having managed its public finances excellently over many years, is continuing to invest in front-line charities, rather than cut the grants to them.
John Glen (Salisbury) (Con)
9. What steps his Department is taking to encourage growth in the social market in the UK.
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
We are cutting red tape for charities and investing to encourage social action. We are recognised as a world leader in developing the social investment market. We are opening up opportunities for the social sector to help us deliver better public services.
John Glen
Does the Minister agree that the Cinnamon Network community franchising model is proving an excellent stimulus that is enabling the big society to flourish? Will he commend the work of Simon Redmill and Salisbury city church, who are using a grant from the Cinnamon Network to launch a job club in Salisbury next Monday?
Mr Hurd
It will not surprise my hon. Friend that I totally agree with him. I am delighted that through the social action fund we have invested more than £1 million to help the Cinnamon Network and Tearfund support church-led community projects around the country. Through him, I congratulate Salisbury city church and wish it every success.
Michael Connarty (Linlithgow and East Falkirk) (Lab)
Does the Minister agree with the Federation of Small Businesses and the Forum of Private Business that the three problems for small businesses are the set-up costs for tendering, the difficulty of getting on to lists, and the fact that they do not get their payments in time, which means that they have great problems with cash flow?
Mr Hurd
I recognise that there are all kinds of challenges for small organisations and, in particular, for small voluntary groups and charities in competing for public service contracts. We are opening up many more opportunities for them than there were under the previous Administration. We are working actively through things like the commissioning academy and new master classes around the country to tool up small organisations so that they can compete more effectively for such contracts.
Debbie Abrahams (Oldham East and Saddleworth) (Lab)
11. What steps his Department is taking to reduce the level of late payment by public sector contractors to small and medium-sized enterprises.
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
I can certainly confirm that the big society awards are there to throw a spotlight on and celebrate outstanding community-led initiatives, such as the Street Angels initiative that has done such good work in Macclesfield and has now spread to more than 70 towns across the UK. I encourage colleagues on both sides of the House to think about nominating community initiatives to the big society awards through the No. 10 website.
Graeme Morrice (Livingston) (Lab)
Can the Minister explain why his Government have failed to bring forward robust proposals for a statutory register of lobbyists given that the public want one, the lobbying industry wants one and the Government promised one?
IT Recycling
Nick Hurd Excerpts(11 years, 7 months ago)
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Westminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.
Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
Mr Weir, I am delighted that I did turn up, not least to serve again under your chairmanship, and to listen to a crackingly good speech by my hon. Friend the Member for Cannock Chase (Mr Burley). He is right. This debate is a lot calmer than the previous one he initiated on trade union reform, although not so well attended. However less spicy, he is entirely right. We are debating the fundamental question of how committed the Government are to getting best value for the taxpayer, because every £1 we save by driving greater efficiency in the procurement of goods and services is £1 we do not have to cut from something else and £1 we can invest in the front-line services that our constituents care about. That matters enormously.
I congratulate my hon. Friend both on securing this debate and on the way he made his case. As an excellent local MP, he is a great champion of local businesses. I extend my welcome to the directors of PRM Green Technologies, which seems to offer an excellent service, as is substantiated by its 4,000 clients and counting. The company is clearly working, and it is an example of a good British business that is coming up with new solutions and offering real value at a time when we need to challenge the system, which spends so many billions of pounds of our money, to be more efficient and effective.
As a Cabinet Office Minister, I felt genuine shock when I saw the attitude that we inherited to public money. We embarked on a process of doing straightforward, simple things to make Government procurement more efficient, and it is genuinely shocking that we are already delivering billions of pounds a year in savings to the taxpayer. That should not be possible, but it is, due to the previous Government’s attitude to public money.
The debate draws out the system’s attitude to risk and how good people are at buying things. Too often, and we are trying to break down this frustration, procurement seems to be too much about process and not enough about what we are buying and how we can get best value. There is too much risk aversion and too much emphasis on box-ticking. People are not asking, “What are we really buying? Do we really need to spend this money? Isn’t there a smarter way of doing this?” If there was ever a time to break down that culture, it is now, because of the pressure to be more efficient in how we use taxpayers’ money. That matters, because every £1 we save is £1 we can put to more productive use for the benefit of the people we serve.
The debate is also about the need to create the conditions to open up the system to smaller, more entrepreneurial, more creative and more dynamic organisations. There are such companies across the spectrum, in both the for-profit sector and the not-for-profit sector. There is a similar complaint about the difficulty of getting into a system that is geared to buy from the big, the safe and the very expensive, which we must try to break down.
I have several assurances to offer my hon. Friend. The first may sound a bit motherhood and apple pie, but I assure him that the Government support recycling IT equipment for both financial and sustainability benefits. I would expand on that if I had more time, but it is a point of principle that is worth asserting. Recycling IT equipment matters to us.
We are aware of the value of surplus and redundant IT equipment. Through proper recycling, the Government may not only dispose of redundant equipment at no cost but profit from the sale and reuse of the scarce and valuable resources that it contains. We are voracious in trying to get better value for the taxpayer, and we are working to ensure that as much of that value as possible is extracted and returned to Government.
I refer my hon. Friend to the “Greening Government: ICT Strategy,” which was published in October 2011—I am sure he keeps a copy by his bed—which sets out how Government information and communications technology, including its end-of-life reuse and recycling, will be made green. The strategy includes the adoption of a clear waste hierarchy in which surplus equipment is reused or refurbished to avoid the unnecessary procurement of new equipment, thus saving money and reducing waste. The strategy also includes the donation of surplus equipment to benefit big society initiatives—I am grateful to him for mentioning the big society—and the recycling and reuse of ICT equipment components and materials. The strategy clearly articulates the value of recycling redundant ICT equipment, and metrics are being introduced to ensure that it is done effectively across all Departments.
My hon. Friend asked what we were doing to ensure that public bodies did not waste their budgets on IT recycling but instead spent them on the front line. The Government Procurement Service offers public bodies a method for recycling ICT assets under the supported factories and businesses framework agreement, RM722. The agreement ensures that equipment is recycled responsibly and maximises the cash return from the extraction of valuable components and materials, which has seen limited but growing take-up since launch. In the financial year 2011-12, and in the current financial year to date, the agreement has been used by at least 33 bodies, including schools, councils, agencies and Departments, so it has made a decent start.
Mr Burley
I am grateful to the Minister for his bedtime reading recommendation.
IT recycling is an opportunity that will only get bigger as more IT equipment is bought and new ways of working progress into all parts of the public sector. He may be aware that some councils now have a policy that, when an employee leaves and a new employee takes on their role, the old employee’s laptop is not given to the new employee. The policy is that the old machine must be destroyed and that the new employee, even if they are doing the same job, must have a completely new laptop or desktop. The problem, therefore, is only going to get bigger, and the opportunity for saving the cost of recycling will be ever greater.
Mr Hurd
If we are ever to break down that culture, now is the time, because there is no organisation in the public sector, or arguably in the private sector, that is not thinking about how it can be more efficient and reduce unnecessary costs.
There is an awareness of the importance of IT recycling, and there is a public strategy to which we can be held accountable—the “Greening Government: ICT Strategy.” The GPS offers a support mechanism to public bodies that is beginning to be taken up.
The Cabinet Office is keen to show a lead—I will write to my hon. Friend on this—but our ICT services are provided by the Treasury under the public sector flex framework agreement as part of a fully managed shared ICT service. I am using this debate to poke at the issue and at the leadership we might be able to show.
If there was ever a time when we have an opportunity to change the culture and to instil much more efficiency and creativity, it is now, because of the financial pressures upon us. We also have a friend in the process, which is the Government’s commitment to much greater transparency on how public money is spent. Down to the last £500, the public and companies such as PRM will know and will be much freer to challenge the spending of local authorities. As we see leadership, and as we see more public sector organisations showing initiative in doing things better, there will be more information available about those that are not doing so. We in this place, and people outside, will therefore be much freer to challenge inefficiency and say, “You can do this more intelligently. Look, they have done it over there.” We have not had such information, and we are only just beginning to get proper information about the cost of IT recycling across Government. That is our inheritance, because previous Administrations did not care enough about the cost of IT recycling, and they did not care about efficiency. We are genuinely committed to changing all that.
Question put and agreed to.
UK Statistics Authority (Contingencies Fund)
Nick Hurd Excerpts(11 years, 7 months ago)
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The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
The Cabinet Office wishes to report that a cash advance from the Contingencies Fund has been sought for the UK Statistics Authority (referred to as the Statistics Board in the Statistics and Registration Service Act 2007). The advance is needed to meet an urgent cash requirement on existing services pending parliamentary approval of the 2012-13 supplementary estimate. The supplementary estimate seeks an increase in net cash requirement in order to settle material liabilities recognised in the prior year. Parliamentary approval for additional cash of £16 million will be sought in a supplementary estimate for the UK Statistics Authority. Pending that approval, urgent expenditure estimated at £6 million will be met by repayable cash advances from the Contingencies Fund.
The advance will be repaid upon Royal Assent of the Supply and Appropriation Bill.
A copy of the final evidence will be placed in the Library of the House and will be available at: www.gov.uk.
Oral Answers to Questions
Nick Hurd Excerpts(11 years, 7 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Hugh Bayley (York Central) (Lab)
1. How much financial support the Government gave to civil society organisations in (a) 2009-10 and (b) 2012-13 to date.
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
It is estimated that the Government committed £13.9 billion to general charities in 2009-10. As the hon. Gentleman will know, data for 2012-13 are not yet available.
Hugh Bayley
Thousands of people in every one of our constituencies depend on the services provided by voluntary bodies. The National Council for Voluntary Organisations estimates that funding for the sector will fall by £3.2 billion during the current Parliament, while the Charities Aid Foundation says that private giving to charities has fallen by 20%. The big society is shrinking. How are the Government going to give it the resources it needs to provide services for our constituents?
Mr Hurd
The Government are doing a great deal to support our charities. We are encouraging giving, volunteering and social investment, and we are trying to make it easier for charities to help us to deliver public services. There is less money around as a direct consequence of the actions, and the fiscal incontinence, of the Government whom the hon. Gentleman did not adorn. We all have a role and a responsibility to support our charities, but this Government are doing their bit.
Andrew Gwynne (Denton and Reddish) (Lab)
That very same research by the Charities Aid Foundation clearly showed that 85% of respondents were concerned about the future financial viability of charitable giving. In view of the Minister’s response to my hon. Friend the Member for York Central (Hugh Bayley), may I ask why he does not share those concerns?
Mr Hurd
I do not need any lectures from Labour Members about the extent of the pressure that the charitable sector is under. At a time when resources are very constrained, the Treasury has introduced new tax incentives for giving, including the gift aid small donations scheme. Between them, those incentives will be worth hundreds of millions of pounds to the sector during the current Parliament. We are providing match funding for giving, and investing in new and innovative ways of encouraging it. The Government are showing a great deal of creativity in trying to connect people with the chance to give to and support charities in their communities.
Mr Julian Brazier (Canterbury) (Con)
Does my hon. Friend agree that the Kent Air Ambulance, the Pilgrims Hospice in Canterbury and homelessness charities such as Porchlight and Catching Lives demonstrate that there is a healthy sector in Kent? Does he also agree that the most successful elements of the charitable sector are those that raise the bulk of the funds themselves—with some help from the state—rather than the client organisations whose number increased under the last Government?
Mr Hurd
My hon. Friend, who is a tireless supporter of charities in his constituency, has raised an important point. It is worth reminding the House that 75% of charities receive no income at all from the state, and that 80% of the public funding that goes to charities goes to organisations with incomes of more than £1 million. We are actively trying to encourage more charities to live within their means and raise their own money by promoting the kind of giving that I mentioned earlier.
Penny Mordaunt (Portsmouth North) (Con)
2. What recent progress he has made in increasing capacity in the voluntary and community sector.
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
The Government are doing a great deal in trying to increase the capacity and capability of the sector. One of the most important things that we have done is launch the world’s first social investment institution, Big Society Capital, which will have £600 million on its balance sheet. That will enable it to increase the social investment market and make it easier for charities and social enterprises to gain access to capital.
Penny Mordaunt
Will my hon. Friend congratulate the newly formed Wymering Manor Trust in my constituency on securing the manor as a community asset? In stark contrast to the smooth running of that transfer, the obstacles that the community have encountered in trying to buy out Portsmouth football club, and the culture that they have encountered in the world of football, have been dreadful. What more can be done to help fans to own and govern their local clubs, and to stop football being a big society-free zone?
Mr Hurd
I am delighted to congratulate the trust, not least because I understand that it is chaired by Conservatives. Let me also wish the supporters of Portsmouth football club well in their endeavours. The Government are trying to help communities to realise their dreams, and if there is anything that our Department or Big Society Capital can do to support that community, my hon. Friend must let me know.
Mr Dennis Skinner (Bolsover) (Lab)
I think that there is a different story. I visited the office of Fairplay in Derbyshire the other Friday and met the people there who look after, for instance, disabled teenagers. I have also visited various other voluntary organisations. Their story is that they are being cut left, right and centre, and are having a job making ends meet. When will the Government support the voluntary workers who are trying to rescue those people, and to help all kinds of individuals? This really has reached a chronic stage. Get something done!
Mr Hurd
We are doing a great deal. I totally accept what the hon. Gentleman says: there is a lot of pressure on charities in all our constituencies. We all know that there is less money around, but I would like to hear a little more honesty and recognition from the Opposition Benches as to why the cuts in public expenditure are necessary. They are the direct result of the fiscal incontinence of the hon. Gentleman’s party’s Government.
Mr Gareth Thomas (Harrow West) (Lab/Co-op)
As the Minister reflects on the capacity of the voluntary sector, he will surely consider in particular the capacity of the Charity Commission—which has been cut by a third on his watch—to prevent charities such as Cup Trust from being used for huge levels of tax avoidance. Is the Minister convinced that the new head of the commission understands the seriousness of the situation, and is a cross-Government plan now in place to prevent such a repeat?
Simon Hughes (Bermondsey and Old Southwark) (LD)
3. What recent discussions he has had with the Chancellor of the Exchequer on ensuring that companies in receipt of Government contracts do not engage in tax avoidance schemes.
Kris Hopkins (Keighley) (Con)
9. What progress he has made on his plans for the National Citizen Service.
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
I am delighted to say that we think that almost three times more young people took part in NCS this year and I hope that the whole House will join me in congratulating those young people, who between them contributed some 750,000 hours of community service in their local areas. The number will grow again this year and teenagers can sign up at www.ncsyes.co.uk.
Kris Hopkins
In an era when young people must take every advantage to give themselves a competitive edge, does my hon. Friend agree that the NCS furnishes graduates with the skills that will attract future employers?
Mr Hurd
Yes, I do. Young people and employers are telling us that. They recognise that the NCS helps young people develop the character skills, leadership, communication, teamwork and self-confidence that will help them succeed in the workplace. That is why we are so proud to support it.
Mr Barry Sheerman (Huddersfield) (Lab/Co-op)
Does the Minister agree that the NCS ought to go hand in hand with paying attention to first-class citizenship in our schools? Is he aware that citizenship in schools has been run down to almost nothing?
Jason McCartney (Colne Valley) (Con)
10. I was delighted to attend Royds Hall school last year to see dozens of youngsters who had been inspired to sign up for the National Citizen Service. Can the Minister assure me that this fantastic scheme will be rolled out not only across my constituency, but across the rest of the country this year?
Mr Hurd
My hon. Friend is a tireless champion of NCS in his area, and I am delighted that we will shortly announce plans to expand the service this year. It will expand considerably in his constituency and other areas, and I encourage colleagues to tell parents and young people about it, and to direct young people to the website, ncsyes.co.uk.
Toby Perkins (Chesterfield) (Lab)
T1. If he will make a statement on his departmental responsibilities.
Graeme Morrice (Livingston) (Lab)
T4. Research published by the Charities Aid Foundation found that one in six charities feared having to close this year, putting at risk the services on which many vulnerable people rely. Will the Minister tell the House what action the Government are taking to prevent charities from going to the wall?
The Parliamentary Secretary, Cabinet Office (Mr Nick Hurd)
The Government are doing a great deal to encourage giving in this country. The Treasury has introduced new tax incentives for giving, and is working hard to make gift aid work better for the charity sector. The small donation scheme is looking at how gift aid can work with digital giving, and we are looking at how we can make payroll giving work much more effectively. Across a range of areas, the Treasury and the Cabinet Office are working hard to make sure that charities get the support that they need in these difficult times.
Andrew Bridgen (North West Leicestershire) (Con)
T9. What monitoring arrangements for taxpayer-funded trade union representatives did my right hon. Friend discover after the general election, and what is his policy on this matter?