DWP Estate: Office Closures

Lindsay Hoyle Excerpts

Thursday 17th March 2022 Commons Chamber

[Dr Andrew Murrison (South West Wiltshire) (Con)]

On a point of order, Mr Speaker. May I seek your guidance on whether it is orderly for an hon. Member who has taken very substantial donations from a trade union to ask an urgent question on a matter of direct interest to that trade union?

[Mr Speaker]

We need to be careful. Is the right hon. Gentleman sure that the hon. Member for Glasgow South West (Chris Stephens) took the donation, or was it an agreement with the constituency party? This is a very serious allegation. Is it a constituency party donation or was it donated directly to the hon. Gentleman?

[Dr Murrison]

It is in the Register of Members’ Financial Interests.

[Mr Speaker]

That is not what I asked. We will leave it for now. We had better move on.

[The Parliamentary Under-Secretary of State for Work and Pensions (David Rutley)]

At the Department for Work and Pensions, we constantly look at ways to improve our services. I wish to say up-front that we know it is important to communicate changes to all relevant stakeholders so that everyone understands our plans and why we are making changes.

This seems to be an unusual situation, Mr Speaker. It is very disappointing that the embargo agreed with the Public and Commercial Services Union does not seem to have been respected. Clearly, our staff should be the top priority at this time. I hope colleagues will understand that I am not able to go into all the detail this morning as we are briefing affected colleagues as we speak. In fact, the delivery of the first stage of the strategy is being announced to affected colleagues at 10.30 today—right now. The Minister for Employment will write to MPs with an affected site in their constituency after 1 pm today, and there will be a written statement to Parliament tomorrow morning. The letter to MPs will include notification of a virtual surgery that the Minister for Employment will hold on Wednesday 23 March.

The change is to back-of-house offices and will support the delivery of the Government priorities to get more people back into employment, to deliver long-term savings for the taxpayer and to meet Government commitments to modernise public services. The Department has developed a strategy that will, over the next 10 years, reshape and improve how, where and when it delivers services to claimants. The Department is transitioning to an estate that is smaller, greener and better. This will deliver substantial benefits by increasingly developing modern, secure, resilient, sustainable and automated systems to drive better experiences for our customers, colleagues and taxpayers.

The plans for the next three-year period affect the future delivery of back-of-house services—that is, services that are delivered remotely via telephone and online, without the need to see customers face to face. I assure the House that the plans do not affect Jobcentre Plus and customer-facing roles. We have been engaging fully with PCS union representatives at the sites affected since January, and PCS union representatives will be present at sites for the announcements today, as the House would expect. Our focus today is, of course, on supporting staff through the changes.

Changes to DWP estates are not unusual. Like most public services, we are always looking to meet our customers’ changing needs, reflecting developments in technology and the approaches of successive Governments. We value our staff and are working with them now to support those who will be affected by the changes as we seek to deliver the best possible services to our customers at all times.

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[David Rutley]

My hon. Friend makes a very important point. We will, of course, make sure that those communications are made. We will also make sure that the Under-Secretary of State for Work and Pensions, my hon. Friend the Member for Mid Sussex (Mims Davies), has those conversations with MPs. If any MP needs to contact her, they should do so, and she will be willing to talk to them. She will also proactively get out to speak to colleagues. Please be sensitive to the fact that she is currently recovering from covid at home, so I am fulfilling her role today. If any colleagues wish to speak to me after this urgent question, I will gladly meet them.

[Mr Speaker]

I call the shadow Minister.

[Justin Madders (Ellesmere Port and Neston) (Lab)]

It looks as though the Department for Work and Pensions does not believe in levelling up, does not believe in its own rhetoric on jobs, and does not believe in keeping people in work. We hear that offices will be closed in Stoke, Southend, Peterborough, Chesterfield, Aberdeen, Kirkcaldy, Barrow, Bishop Auckland, Doncaster and Burnley, taking jobs out of these communities. Can the Minister answer these questions for the Members in Stoke, in Wellingborough and in Stockton whose communities and constituents will be concerned about the news today? We have heard that up to 12,000 jobs might be affected, but how many of the workers will be able to find new jobs locally within the Department? Can the Minister guarantee that there will no compulsory redundancies?

I appreciate that staff are being informed only this morning, but this is the correct forum for the Minister to answer these important questions. The PSC Union has said that its members are facing spiralling workloads. Is it not the case that the Department actually needs more staff, not fewer? If these closures are allowed to go ahead, we will face the absurd prospect of making staff redundant in one area, while recruiting new staff in another to do exactly the same job. That will be both costly and inefficient, so can the Minister confirm that that will not be allowed to happen?

If these closures go ahead, local communities will be faced with the loss of hundreds of good jobs potentially. Many of the closures are in areas of economic deprivation that can hardly afford to lose good-quality public sector jobs. Will there be a plan to help those communities attract well-paid jobs back to their local areas? This all comes at a time when families and working people are being hit hard by the cost of living crisis made by this Government. The price of petrol, food and energy is still soaring and people are worried about the future. Has there been any assessment of the impact that these job losses will have on the local economy? I think the Minister indicated in his previous answer that there had not been, but I would be grateful if he could confirm that. Has any consideration been given to the effect that this will have on the high streets of the affected towns? Will we see yet more boarded-up buildings? This is the opposite of levelling up; this is levelling down and it is closing down.

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[David Rutley]

As my right hon. Friend highlights, we are doing a huge amount of work to help claimants to find work and to help people to progress in work. I am delighted that he has those facilities in Harlow and I or the Minister for employment will gladly come and visit in the very near future.

[Mr Speaker]

I call the Chair of the Select Committee, Stephen Timms.

[Stephen Timms (East Ham) (Lab)]

This week’s employment figures show that there are 580,000 fewer people in work now than there were before the pandemic. In particular, there seem to be several hundred thousand older workers now choosing not to work nor to claim benefit. We all want a full labour market recovery. Does the Minister recognise that this is going to require major Government investment rather than the disinvestment that I think he is announcing this morning?

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[Dr Matthew Offord (Hendon) (Con)]

On a point of order, Mr Speaker. At last week’s business questions, the Leader of the House announced that there would be a debate this afternoon on protecting and restoring nature at COP15 and beyond. Unfortunately, it seems to have dropped off the Order Paper and no one understands why. I am sure that Government business has changed, but through your offices, may I encourage the Leader of the House and the Chair of the Backbench Business Committee to allow time for that debate, plenty of time before COP15 happens?

[Mr Speaker]

I do not know whether the Leader of the House wishes to give an answer to that. [Interruption.] I am sure that we can get you an answer but I do not have one to hand. I am sure that, as we go to business questions, the Leader of the House may want to point it out.

Oral Answers to Questions

Lindsay Hoyle Excerpts

Monday 7th February 2022 Commons Chamber

[Chloe Smith]

I am glad to hear that there is support for the Bill on both sides of the House. It is an important piece of work and I pay tribute to the hon. Member for West Lancashire (Rosie Cooper) whose Bill it is and with whom I am pleased to work to bring it forward. As my hon. Friend asks, we are all committed to doing that as quickly as we can because there is so much that we can do to support deaf people to be better involved in education, employment and wider society, which is what the Bill aims to do.

[Mr Speaker]

Before I call question 9, I understand that it has been grouped with question 13 but not questions 20 and 22, which are identical. I find that rather strange. Of course, it is up to Ministers to propose groupings, but I make it clear that if the hon. Member for Lewisham West and Penge (Ellie Reeves) and the right hon. Member for Kingston upon Hull North (Dame Diana Johnson) wish to catch my eye, they will be called for their supplementaries.

[Helen Hayes (Dulwich and West Norwood) (Lab)]

9. What assessment she has made of the reasons for the finding in the Joseph Rowntree Foundation’s “UK Poverty 2022” report that child poverty in families with more than two children increased from 33% to 47% between 2012-13 and 2019-20.

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[Dr Coffey]

Mr Speaker, I want to assure you, the right hon. Gentleman and the House that I am fully behind our Prime Minister as he gets on with the job. Not only has he got Brexit done, but we are getting more people on to the payroll and achieving all the other things voted for by the British public in 2019. What I will say to the right hon. Gentleman is that I do not recognise some of the numbers he used. However, I am conscious of what we will be voting on later. I am also conscious that elements were based on the fact that it was a temporary uplift to universal credit, recognising the impact of what was happening early on, as people new to the benefit system were able to get a similar amount as people on statutory—[Interruption.]

[Mr Speaker]

Order. Can I just remind Members that topicals are meant to be short and punchy? We cannot have long statements, because there is a whole list of Members I still have to get in. That is why I am trying to cough: to speed you up a little—nothing else, nothing personal.

[Dr Coffey]

Cutting to the chase, by getting more people into work, people will be better off not only financially but in other aspects of their future prospects.

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[Mims Davies]

As a result of the pandemic, many people who never expected to need help have worked with the DWP, as we have heard. Many Conservative Members have seen just what a change that has meant for people. Again, I invite Opposition Front Benchers to actually go down and see what is happening in local communities.

[Mr Speaker]

What a pleasure it is to see Amy Callaghan. [Hon. Members: “Hear, hear.”]

[Amy Callaghan (East Dunbartonshire) (SNP)]

In July 2020, I met my constituent Stacey Conlin—not at a constituency surgery, but in the physically disabled rehabilitation unit at the Queen Elizabeth University Hospital in Glasgow. We recovered from our strokes alongside each other, and I got to hear her story.

Too many people like Stacey have survived catastrophic life events only to be let down by this Government’s woeful welfare system—unable to work and unable to pay for basic necessities that many of us take for granted. Will the Secretary of State commit to revisiting the current levels of universal credit so that stroke survivors such as Stacey can fully live their lives instead of barely getting by?

Underpayment of Benefits: Compensation

Lindsay Hoyle Excerpts

Thursday 13th January 2022 Commons Chamber

[Several hon. Members rose—]

[Mr Speaker]

Order. May I just say to Members who were not present at the outset that they should not expect to be called, and ask them please not to try to take advantage? I call the Chair of the Work and Pensions Committee, Stephen Timms.

[Stephen Timms (East Ham) (Lab)]

I welcome this important report, and I thank you, Mr Speaker, for granting the urgent question.

What is the position relating to the payment of interest in cases such as this? The ombudsman found that these failings had had a severe effect on Ms U’s existing mental and physical health problems, and no doubt the same is true for quite a number of the other 118,000 people affected. Will the Department work out, proactively, who should be receiving compensation? One of the ombudsman’s recommendations is that the Department should report to the Select Committee on its progress in considering his report and the decisions that it makes on how to remedy its own failings. Will the Department accept the recommendation and report to the Committee, and if so, when can we expect that to happen?

Oral Answers to Questions

Lindsay Hoyle Excerpts

Monday 13th December 2021 Commons Chamber

[Mims Davies]

We absolutely measure the outcomes of all our programmes, particularly the sector-based work academy programmes. Of course, skills are devolved in Scotland. In my recent engagement with the Welsh Government and at the Welsh Affairs Committee, I pointed out that outcomes are not measured in Wales. I think this is a thing we should be doing in all devolved areas.

[Mr Speaker]

We now welcome the shadow Minister to her new post. I call Alison McGovern.

[Alison McGovern (Wirral South) (Lab)]

Thank you, Mr Speaker. People across the country who have had a really hard time at work in the past year need DWP Ministers focused on their jobs. It will not have escaped your notice that it was reported over the weekend that the DWP has joined the last Christmas naughty list of Whitehall lock-ins during lockdown, but it is not me the Secretary of State should be apologising to—it is the more than 100,000 young people who will not be helped by the time the underperforming kickstart scheme comes to a close before Christmas. So may I ask the Minister: when kickstart comes to a halt and thousands of young people still need help, what then?

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[David Rutley]

Throughout our job network, our employer partnership teams and employment advisers are working closely with local employers to ensure that they help claimants understand how best to benefit from the recent positive changes to universal credit taper rates and work allowances. I am sure that my hon. Friend, with his fantastic shirt, will assist with his characteristic energy with this important task.

[Mr Speaker]

I think you need to go to Specsavers, Minister.

[Robbie Moore (Keighley) (Con)]

17. What support her Department is providing to young jobseekers.

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[Dr Coffey]

My hon. Friend, who is of course on the Select Committee, is very wise in her suggestions. That is exactly the sort of communications that we will be doing in the coming months. This is particularly of interest for people on working tax credits, where we know that the cliff edges, which my hon. Friend the Member for Lincoln (Karl MᶜCartney) mentioned, can be a real barrier to people working extra hours. Those sorts of communications programmes will be released as we continue to try to help more people into work and to progress in work as well.

[Mr Speaker]

I welcome the shadow Secretary of State to his new position.

[Jonathan Ashworth (Leicester South) (Lab/Co-op)]

Thank you very much, Mr Speaker. May I ask the Secretary of State about Christmas? My question is not what her latest recommendation is should I find myself under the mistletoe, or indeed whether she hosted karaoke Christmas parties in lockdown in her office, but a very simple one: how many children will go hungry this Christmas?

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[The Parliamentary Under-Secretary of State for Work and Pensions (Guy Opperman)]

We are doing a huge amount to increase the take-up of pension credit. I have met repeatedly with the BBC, and we have set up a pension credit taskforce which involves energy companies, the Local Government Association, various banks, BT and others. The reality is that pension credit take-up is increasing. It is also the case that we have never spent as much money on pensioners as we do now—up to £129 billion, of which the state pension is £105 billion—and pension credit is the highest it has ever been.

[Mr Speaker]

I call Jane Hunt. Not here.

[Rebecca Long Bailey (Salford and Eccles) (Lab)]

T3. With the omicron variant spreading rapidly it is more important than ever that we do whatever it takes to minimise transmission but, at £96 a week, our statutory sick pay is among the lowest in Europe and the TUC found last week that 647,000 workers in hospitality, retail, arts and entertainment do not even qualify. The result is either destitution or desperate workers taking risks. Will the Secretary of State commit to extending statutory sick pay to all workers and increasing it to the real living wage?

Oral Answers to Questions

Lindsay Hoyle Excerpts

Monday 8th November 2021 Commons Chamber

[Guy Opperman]

Obviously, the hon. Gentleman did not listen to my earlier answer. This matter was addressed by the end of October. The reality of the situation is that the pandemic has caused delays to state pensions, with issues relating to illness, self-isolation, caring, training, location, staffing, equipment, recruiting. I could go on, but these matters are being addressed.

[Mr Speaker]

We now come to the SNP spokesperson.

[David Linden (Glasgow East) (SNP)]

There are not just delays to the state pension, but underpayments. The British Government are also set to hammer pensioners’ incomes, with a cut of £2,600 on average over the next five years as a result of their plan to break the pensions triple lock, which the House of Lords rejected last week with a majority of 102—led, indeed, by a Conservative. Will the Minister do the right thing and U-turn on his plans to scrap the triple lock on pensions? If not, is it not the case that the British Government just cannot be trusted with pensions, and that the only way to ensure dignity and fairness in retirement for Scots is with independence?

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[David Rutley]

Absolutely. I credit my right hon. Friend: I know that he has been a champion of improving the taper rate over many years, and it was a pleasure to work with him as a Parliamentary Private Secretary when he was Secretary of State for Work and Pensions. Now is the time for us to take forward opportunities for people, given the Budget measures that have been put in place, and help long-term unemployed people into work through the sector-based work academy programme and the restart programme, which the employment Minister—the Under-Secretary of State, my hon. Friend the Member for Mid Sussex (Mims Davies)—is taking forward with her characteristic verve and enthusiasm.

[Mr Speaker]

I call the Chair of the Select Committee on Work and Pensions.

[Stephen Timms (East Ham) (Lab)]

Unemployment support is now at the lowest level in real terms for more than 30 years, even though the economy has grown by more than 50% in real terms over that period. As a proportion of average earnings, it is the lowest ever—lower than when Lloyd George introduced unemployment benefit 110 years ago. Why has unemployment support been set at this historically extremely low level?

Oral Answers to Questions

Lindsay Hoyle Excerpts

Monday 13th September 2021 Commons Chamber

[Mims Davies]

I am absolutely delighted about the impact of the kickstart programme. I went to an event at the Emirates this week where there were 1,400 people coming to find jobs that simply were not there before the start of the pandemic. It is absolutely right that we focus on the outcomes for young people. We have more than 288,000 roles out there for young people, and there are 69,000 people in those roles. That is success. There are traineeships and apprenticeships, and work through youth hubs, and we will find a path for them.

[Mr Speaker]

May I gently say that Members should be addressing the Chair and looking this way?

[Rebecca Long Bailey (Salford and Eccles) (Lab)]

T3. More than 7,000 people in Salford are on the housing waiting list, which is forcing many to rent privately, but the under-35 rule means that younger vulnerable constituents claiming universal credit receive only enough to cover a single room in a shared house, with people they do not know. One of my constituents fled domestic abuse and they do not meet the narrow criteria for exemption until 2023. Will the Secretary of State commit today to urgently expand exemptions from the shared accommodation rate?

Oral Answers to Questions

Lindsay Hoyle Excerpts

Monday 28th June 2021 Commons Chamber

[Mims Davies]

I am working strongly with the sector. These are some of the most rewarding, varied and enjoyable roles that there are. It is right that we encourage people to work in hospitality, as well as to enjoy its reopening. In Falmouth, we have created an intensive programme to provide claimants with an interest in hospitality with a set of transferable skills to ensure that they have the skills they need to flourish in this vital sector in beautiful Cornwall.

[Mr Speaker]

We now come to topical questions.

[Greg Smith (Buckingham) (Con)]

If she will make a statement on her departmental responsibilities.

[The Secretary of State for Work and Pensions (Dr Thérèse Coffey)]

Mr Speaker, I was really looking forward to answering Question 35, from the hon. Member for Edinburgh West (Christine Jardine), but that is okay.

[Mr Speaker]

If you had sped up, I would have got it in!

[Dr Coffey]

Well, there we are. By the way, Christine, the answer is none.

On the topical statement, on the basis of a successful G7, at which the employers taskforce fed into the discussions about work, I was able to participate in the G20 last week in Italy, as well as work on the OECD in terms of some of the work we want to do to make sure that, as a world, when we build back better we share and collaborate, because we want to make sure that we build back fairer and greener. I am particularly excited about the opportunities to help people with health conditions and disability to re-enter the world of work.

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[Dr Coffey]

My right hon. Friend is right to praise the staff at Harlow jobcentre, and I agree that they do an excellent job. In terms of what could be done with reform of the apprenticeship levy, that is one of the factors we should be considering in ensuring that some of the most disadvantaged young people get that extra foot on the ladder. We are trying to do that in certain ways through kickstart and then to provide elements of a pathway for those young people to make sure they have a longer lasting job, whether they go into an apprenticeship or directly into permanent employment.

[Mr Speaker]

I am now suspending the House for three minutes to enable the necessary arrangements to be made for the next business.

Oral Answers to Questions

Lindsay Hoyle Excerpts

Monday 17th May 2021 Commons Chamber

[Dr Coffey]

I thank my hon. Friend and neighbour, and, indeed, I commend Suffolk’s gateway partnership and have seen its success in my role as MP for Suffolk Coastal. There are no current plans to extend the kickstart scheme. We want to focus on delivering jobs for young people as soon as we can, and eligible young people will be able to start new kickstart jobs until the end of this year—December 2021. Like him, I am very keen to make sure that we fill the vacancies we have. We are starting to see our first graduates who are getting permanent roles and we need to evaluate what the best route is for beyond, in 2022.

[Mr Speaker]

I call Seema Malhotra, the shadow Minister.

[Seema Malhotra (Feltham and Heston) (Lab/Co-op)]

May I say that this is going to be my last DWP questions in this role and thank the Minister for the constructive way that she has developed the relationship? I will be handing—

[Mr Speaker]

This is disappointing news.

[Seema Malhotra]

I am sorry, Mr Speaker, but I will be handing over to my hon. Friend the Member for Middlesbrough (Andy McDonald), on whose behalf I ask this question.

Last month’s data shows kickstart helping less than 4% of 16 to 24-year- olds who have lost their jobs over the last year. The scheme is nowhere near matching the scale of the challenge and, even worse, the Department, as has just been confirmed, still plans to end the scheme just as unemployment is set to peak. Employers speak of delays of weeks for vacancies to be approved and then advertised. It is almost a year since the Chancellor announced kickstart. There is no excuse for long-term unemployment becoming a legacy of the pandemic, so when are things going to change, and will the Secretary of State now urgently review the December kickstart end date in line with calls by Labour, the Confederation of British Industry and the Youth Employment Group, so that employers can also plan ahead?

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[Mims Davies]

My hon. Friend knows the pain of the impact on the aviation sector, as do I in my nearby constituency. The DWP has a range of support for individuals who have been employed in this sector and are affected. The DWP rapid response service provides key help and advice for employers and their employees if they are facing redundancy. Our work coaches provide claimants with individual personalised support, utilising our plan for jobs, which includes SWAP—the sector-based work academy programme—for those currently displaced by the impact on the aviation sector. That can help to build confidence and transfer their very wide-ranging skills into other opportunities for the short or the longer term. I am pleased that many of them are working locally, vaccinating—

[Mr Speaker]

Order. Let us go to Geraint Davies.

[Geraint Davies (Swansea West) (Lab/Co-op) [V]]

Every day, 7.6 million people go without sufficient nutritious food, according to the Environment, Food and Rural Affairs Committee, so will the Secretary of State look carefully at the Welsh Government’s pilot for a universal basic income, and will she provide an estimate for the cost of a UK roll-out of a universal basic income?

[Dr Coffey]

Ah, my favourite question on UBI. The answer is no. If the Welsh Government wish to use the extra money they receive through the Barnett formula to undertake other aspects, the question is whether it is within their legal powers to do so. I am conscious that we all want to make sure that food insecurity comes to an end, and that is why we are working across Government to tackle it.

[Mr Speaker]

I will now suspend the House to enable the necessary arrangements to be made for the next business.

Oral Answers to Questions

Lindsay Hoyle Excerpts

Monday 8th March 2021 Commons Chamber

[Dr Coffey]

The right hon. Gentleman will be aware that young people with disabilities can move on to universal credit, so there may be an incentive to do that, but this issue is under consideration. My hon. Friend the Minister for Disabled People, Health and Work has discussed this with me and the Minister for Employment, and we are considering it further.

[Mr Speaker]

I remind Members to put their masks back on if they can. I am sure that those who have not done so have a certificate, because they would not want to put the rest of us at risk.

[Cat Smith (Lancaster and Fleetwood) (Lab)]

What recent assessment she has made of disabled people’s experience of the personal independence payment application process.

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[Mr Speaker]

I just want to reassure the Secretary of State that that was never the intention of the question.

[Christian Matheson (City of Chester) (Lab) [V]]

Too many of my constituents on assessed benefits —ESA and personal independence payment—find that the reports from their assessments bear no relation to what was discussed in the interview. What measures will Ministers put in place to ensure that accuracy and honesty are carried through in those assessments so that we do not see huge numbers of those decisions overturned on appeal, which is happening at the moment?

[Justin Tomlinson]

Although the vast majority of people who access their benefits get the outcome they were hoping for, we recognise the need for continuous improvements, which we make working hand in hand with health and disability charities, organisation users and frontline staff. In the forthcoming health and disability Green Paper, we will look at the specific themes of evidence, advocacy, assessment and the appeals system to ensure we continue to deliver those improvements.

[Mr Speaker]

I am suspending the House for a few minutes to enable the necessary arrangements to be made for the next business.

Oral Answers to Questions

Lindsay Hoyle Excerpts

Monday 25th January 2021 Commons Chamber

[The Parliamentary Under-Secretary of State for Work and Pensions (Will Quince)]

We keep all policies under review, including the uplift to universal credit, which is under active discussion between our Department and the Chancellor of the Exchequer. I would gently push back on what the hon. Lady said and alert her to the fact that in 2020-21, we will spend more than £120 billion on benefits for working-age people. That is £120,000 million—around £1 in every £8 that the Government spend; three times the defence budget, and nearly as large as the NHS budget. We continue to support people throughout this country during the pandemic.

[Mr Speaker]

Let us head up to Andrew Percy in Brigg.

[Andrew Percy (Brigg and Goole) (Con) [V]]

I am actually in Goole, Mr Speaker. With the upcoming health and disability Green Paper and the national strategy for disabled people, it is vital that those with real lived experiences are able to shape Government policy in this area. Can the Minister assure me that that will be the case?

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[Will Quince]

The qualifying period for support for mortgage interest is in place because it is reasonable for homeowners to make arrangements with their lenders, to manage any loss of income for a short period, without the state needing to intervene. Homeowners struggling with mortgage repayments because of covid-19 should contact their lender as soon as possible to discuss what support may be available. At present, the Department has no plans to amend the qualifying period for support for mortgage interest, but I am happy to meet my hon. Friend to discuss the matter at length.

[Mr Speaker]

I will now suspend the House for three minutes to enable the necessary arrangements for the next business to be made.