Cabinet Office

Podcasts are not bought at partner level, so we’re not able to provide this information. I refer the Hon Member to PQ126891 for details on costs.

The Cabinet Office is responsible for the management of the Civil Service Pension Scheme.

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.

Capita has made lump sum payments to 8,747 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.

To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.

Capita has made lump sum payments to 8,747 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.

To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

Interest will be paid on delayed benefits to avoid financial loss by members. In addition, the existing statutory complaints process evaluates claims for financial losses, as well as distress and inconvenience caused, on a case-by-case basis to determine whether compensation is due. This ensures that any retiree who provides evidence of extra costs, such as bank penalties or interest charges caused by the delay, is fairly assessed. This process is run in accordance with the standards set by the Pensions Ombudsman.

The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

The Cabinet Office has published guidance on GOV.UK covering the administration of general grants and the requirement to award funding via a competitive process.

Cabinet Office officials engage routinely and constructively with the Committee and will continue to do so. The Cabinet Office has agreed to the Committee’s requested uplift on budgeting and resourcing, which should help it to continue to undertake its critical role effectively. Cabinet Office officials are also working with the ISC to identify the best operating model for the future.

The Prime Minister values the independent and robust oversight which the Intelligence and Security Committee (ISC) provides. Following discussions with the Committee, the Cabinet Office is conducting a review of the Memorandum of Understanding (MOU) between the Prime Minister and the Committee. Any changes made to the MOU would need to be agreed by both the Prime Minister and the ISC.

The UK Government is committed to enhancing the provision of independent advice and external challenge to UK preparedness plans. The Government has therefore committed to convene a number of independent panels to scrutinise UK whole-system risks. This was announced in the Resilience Action Plan and forms the Government’s response to the COVID-19 Module 1, Recommendation 10.

The Cabinet Office has now developed an independent assurance programme, covering the most significant risks in the classified National Security Risk Assessment (NSRA). This draws on independent experts from across sectors outside government to ensure impartial, credible assurance, and offer recommendations on improvements that can be made.

In December 2025, the Cabinet Office, working with the UK Resilience Academy, delivered a pilot to help us further refine and strengthen our independent assurance processes ahead of launching the full programme. Lessons learnt from this will inform planning for future whole-system risks, as set out in the internal NSRA.

Cyber attacks are increasing in scale and impact; they are slowing the UK’s economic growth and damaging our national security. The UK Government has an existing national process to manage the response to major cyber incidents: the national cyber incident categorisation system is published on NCSC.GOV.UK.

The Government, alongside the National Cyber Security Centre, engages with regulators and critical national infrastructure operators to ensure resilience and preparedness to cyber threats, working to better understand and manage cyber risk, and minimise the impact of cyber incidents when they occur.

The Cyber Security and Resilience Bill will also support this, by boosting UK cyber defences and improving the cyber security of our essential public and digital services.

Cyber attacks are increasing in scale and impact; they are slowing the UK’s economic growth and damaging our national security. The UK Government has an existing national process to manage the response to major cyber incidents: the national cyber incident categorisation system is published on NCSC.GOV.UK.

The Government, alongside the National Cyber Security Centre, engages with regulators and critical national infrastructure operators to ensure resilience and preparedness to cyber threats, working to better understand and manage cyber risk, and minimise the impact of cyber incidents when they occur.

The Cyber Security and Resilience Bill will also support this, by boosting UK cyber defences and improving the cyber security of our essential public and digital services.

I refer the Hon Member to the response to the Urgent Question on 23 February, Labour Together and APCO Worldwide: Cabinet Office Review (Official Report, Column 27), and also to the Terms of Reference for the Independent Adviser on Ministerial Standards on gov.uk.

On 26 March, the government announced plans for a new definition of social value that will strengthen the importance of community impact, putting it at the heart of future buying decisions. The Cabinet Office is developing this definition with input from businesses, trade unions, community groups and civil society organisations. We plan to publish this new definition shortly.

This government is committed to making the biggest wave of insourcing in a generation a reality. To do so, we will introduce a new Public Interest Test, requiring all departments to assess whether a service can be delivered more effectively in-house before any outsourcing decision is made. All departments will be required to also publish insourcing strategies to ensure delivery of this policy is effective.

The Cabinet Office plans to publish detailed guidance on the introduction of this public interest test in the Summer. Guidance on the public interest test and insourcing strategies will be available on gov.uk.

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.

The Cabinet Office monitors the performance of the Civil Service Pension Scheme administrator, Capita, through regular service level reporting. This includes metrics relating to contact centre performance, such as average call wait times and call abandonment rates.

In the week commencing 20 March 2026, the average wait time was 2 minutes and 3 seconds, with 70% of calls answered in less than 30 seconds. Improvements are still to be made to ensure calls are answered as per the agreed contractual rate.

Senior representatives from Capita appeared before the Public Accounts Committee (PAC) on 26 March 2026 to provide evidence on the administration of the Civil Service Pension Scheme. During this session, Capita committed to providing the Committee with specific data on recent call-handling performance and member experience.

Regarding the volume of calls disconnected after a conversation has commenced, referred to during the PAC hearing as 'calls dropped partway through', Capita has committed to providing this specific data to the Committee in writing.

Progress on the recovery plan and the latest available performance updates are also published regularly on:
https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

The Government utilises a range of suppliers based on operational requirements, value for money, and compliance with our security and legal obligations, with all suppliers subject to rigorous due diligence.

It is the responsibility of each contracting authority to ensure that contracts that they award are suitable for their requirements and legally compliant, and to monitor and manage the supplier's performance against their contractual obligations. All contracting authorities are simultaneously encouraged to follow the Government Security Group’s guidance on Tackling Security Risk in Government Supply Chains, which details best practices for procurement, commercial, and security practitioners when selecting and onboarding suppliers.

The Government publishes information on the operation of the National Security and Investment Act in the NSIA Annual Report. The most recent report, covering the 2024/25 reporting period, can be found on GOV.UK. In this period, the median time from receipt of a notification to a decision to accept that notification was:

• 7 working days for mandatory notifications;

• 8 working days for voluntary notifications; and

• 6 working days for retrospective validation applications.

Data on the time taken to accept notifications received between 1st April 2025 and 31st March 2026 will be published in the next Annual Report later this year.

We are in the process of updating the Senior Civil Service (SCS) Performance Management Framework aimed at ensuring performance across the SCS is focused on the Prime Minister’s priorities and that underperformance is held to tougher standards and addressed as soon as it arises.

The procurement process for the Civil Service Pensions Scheme began in 2022, with the award of the contract for administration of the service in March 2023, under the previous government. As part of the procurement process, data was shared with all bidders that outlined the current performance and any work in progress. It should be noted that the transition process was for 2 years after the contract award.

While the initial procurement data suggested a work-in-progress level of approximately 37,300 cases, subsequent instructions from the Cabinet Office in mid-2025 advised the provider to prepare for volumes of up to 100,000. In evidence provided to the Public Accounts Committee, Capita outlined that the full complexity and age of the inherited backlog, which included 89,000 cases at the point of transfer, only became fully transparent to the administrator upon the transfer of services on 1 December 2025.

A joint recovery plan between the Cabinet Office and the administrator is currently in place, supported by surge capacity from HMRC. Further information can be found here:

https://committees.parliament.uk/event/26804/formal-meeting-oral-evidence-session/

And details of the recovery plan can be found here:

https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.

Capita has made lump sum payments to 8,979 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.

To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.

Capita has made lump sum payments to 8,979 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.

To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

Angela MacDonald, Deputy Chief Executive at HMRC, is working with the Cabinet Office and Capita to lead and support delivery of a full recovery plan. This includes commitments, with milestones, to immediately deal with priority cases, restore service levels and improve communication with affected members.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.

Capita has made lump sum payments to 8,979 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.

To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

Angela MacDonald, Deputy Chief Executive at HMRC, is working with the Cabinet Office and Capita to lead and support delivery of a full recovery plan.This includes commitments, with milestones, to immediately deal with priority cases, restore service levels and improve communication with affected members.The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.

Capita has made lump sum payments to 8,979 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.

To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.

Capita has made lump sum payments to 8,979 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.

To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.

Capita has made lump sum payments to 8,979 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.

To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

By long-standing convention, all Prime Ministers, regardless of length of tenure, are entitled to nominate individuals for honours as part of both dissolution and resignation honours lists.

The Cabinet Office conducts regular reviews to prioritise the commencement of legislation as soon as is reasonably practicable to do so, and taking into account departmental objectives.

The Cabinet Office has made two Commencement Orders in the past year to bring legislation within its remit into force as appropriate.

I refer the Hon Member to the answer provided for HL15096 which details the Government's policy on engagement with external stakeholders.

There are long established and robust processes to manage information security following the theft of No10 work devices and those processes were followed.

There are long established and robust processes to manage information security following the theft of No10 work devices and those processes were followed.

The government is working tirelessly to improve the cyber resilience of our most critical services and systems, including the UK’s Critical National Infrastructure (CNI).

The Resilience Action Plan, published in July 2025, sets out a strategic ‘all hazards approach’ to building national resilience for the whole of society. The Action Plan includes specific pledges to improve cyber resilience levels of our CNI.

The Cyber Security and Resilience (Network and Information Systems) Bill, currently going through Parliament, will also strengthen the UK’s cyber defences and ensure that the essential and digital services that the public relies upon are more secure.

The National Security Adviser meets with a range of individuals and organisations as part of his role providing advice to the Prime Minister and the Cabinet on national security matters. Such meetings are often sensitive in nature, and the Government does not routinely comment on them or their content.

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita has made lump sum payments to 8,979 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.

To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

The Cabinet Office is committed to the highest standards of integrity. Allegations of breaches of the Civil Service Code are investigated thoroughly in line with our departmental disciplinary procedures.

The Department’s systems are not configured to aggregate this data in the specific format requested. Extracting this information would require an extensive manual auditing exercise of personnel records, which cannot be completed within the required timeframe.

Government Departments are recommended to continue to collate their facility time data. However, publication is no longer centrally mandated or collated, and there is no statutory requirement for Government Departments to collect or publish this data.

There is no specific Civil Service network for asexual or aromantic people. The Civil Service has an LGBT+ network. The network is inclusive of people who identify as other sexual orientations or gender identities.

The Civil Service is committed to publishing a Civil Service Strategic Workforce Plan this year, following departments having finalised their own workforce plans, as per the financial settlements that were agreed with HMT in the Spending Review, and the priorities set by Ministers, including those set out in the Autumn Budget.

The Civil Service Management Code (chapter 8) specifies the regulations for the reimbursement of expenses and details the conditions under which such expenses can be made. Departments must not reimburse the costs of home to office travel, unless explicitly permitted elsewhere within the Code.

1. A four-day work week on full pay is not a civil service policy or something that is being considered.

2. The Civil Service is committed to flexible working, recognising the benefits it brings to delivering its priorities. While departments are responsible for determining specific terms and conditions, full-time Civil Service employees typically work 42 gross hours (37 net hours) across a five-day week. Some departments offer flexible working policies such as compressed hours, which allow the same number of hours to be worked over a shorter period with no impact on pay. There are no flexible working options that would permit reduced or part-time hours while maintaining full-time pay.

Departments and agencies have authority to determine promotion and lateral transfer arrangements for their own staff, in addition to the personal review arrangements for their own staff outside the Senior Civil Service.

A condition of this authority is that promotion within the Civil Service must follow a decision as to the fitness of individuals, on merit, to undertake the duties concerned.

The Civil Service uses the Success Profiles framework to attract and retain talent. This framework covers the expected levels for different grades, helping people understand suitability requirements for promotion or level transfer.

Information about this Pension Scheme, including a calculation of the cash equivalent transfer value, was included in the Crown Prosecution Service's annual report and accounts for 2013-14. There has been no change to the policy under the last Administration not to publish information about civil servants' individual pensions apart from in the remuneration reports contained in departmental annual reports and accounts.

The appointment of the current DG Propriety, Ethics and Constitution Group is a temporary promotion. Interim arrangements do not usually require ministerial approval. A recruitment campaign will be launched in due course.

Decisions on pay below Senior Civil Service are delegated to Departments.

Information on median salary of civil servants at SEO grade in England is available only for each year from 31 March 2007 to 31 March 2025. Please see table below:

Notes:

-Source: Civil Service Statistics

-Figures are based on Civil Service salaries as at 31st March in each year.

-Median salaries have been rounded to the nearest £100.

-The ONS CPIH index for March in each year has been used to calculate real terms inflation adjusted median salaries.

-Historically not all departments have had distinct SEO and HEO grades, and so may have reported under a combined SEO/HEO grade in previous years, and this may change across years, therefore caution should be used in interpreting time series at SEO only level as they may not be consistent.

I refer the Hon Member to my previous answer (UIN122783).

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita has made lump sum payments to 8,747 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.

Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.

To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

A response has been issued.

A response has been issued.