Oral Answers to Questions
Mark Hoban Excerpts(11 years, 6 months ago)
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Julian Smith (Skipton and Ripon) (Con)
5. What plans he has to increase access to the new enterprise allowance.
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
We have recently taken steps to increase access to the new enterprise allowance by extending eligibility to day one of an individual’s jobseeker’s allowance claim and increasing the number of mentoring places available by 30,000.
Julian Smith
Take-up of the scheme in Yorkshire has been excellent, but how do we ensure that those considering taking it up are given the best possible advice on developing their nascent business ideas?
Mr Hoban
My hon. Friend is right to highlight take-up in Yorkshire. In his constituency, 40 claimants have started with a mentor, and so far 30 have started training. That is a good result—better than the national average—so clearly people in his constituency are getting good advice. We need to ensure that the quality of advice increases. We want more people to see self-employment as a way into the work force.
Bill Esterson (Sefton Central) (Lab)
The Minister is right that more people should go self-employed; the problem with the way the system has been set up is that it assumes people earn the minimum wage for every hour worked, when that is far from the truth, as he will know. Will he assure me that he will make changes where they are needed to ensure that self-employed people can take advantage of the scheme and not be disadvantaged, which is a potential problem at the moment?
Mr Hoban
The new enterprise allowance is there to help people to make the transition from unemployment into self-employment. It is absolutely right to give them the support they need not just to earn the minimum wage but to go beyond that. We have seen some good examples of people taking up the new enterprise allowance who have started their own businesses and are now employing others.
Andrew Percy (Brigg and Goole) (Con)
I join my hon. Friend the Member for Skipton and Ripon (Julian Smith) in saying that take-up in Yorkshire has been excellent. Indeed, in my constituency there has been demand to access the scheme earlier, but one issue needs to be addressed. In many areas there is a lot of other potential support for businesses, but jobcentre staff are not necessarily aware of it. Can we ensure that the advice given is as tailored as possible, taking into account the various funding streams available locally?
Mr Hoban
My hon. Friend is absolutely right. The advice given is not given by Jobcentre Plus staff: we get private and public sector contractors in to give that support. We need to ensure that people setting up their businesses are signposted to other sources of advice and funding to give them the best possible start in getting their businesses off the ground.
Jonathan Ashworth (Leicester South) (Lab)
6. What assessment he has made of the effectiveness of the Work programme in reducing long-term youth unemployment in (a) Leicester and (b) the UK.
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
Nationally, more than 57,000 young people on the Work programme have found work and just under 10,000 have been in work for six months. Of those, about 80 are in Leicester.
Jonathan Ashworth
Unemployment and youth unemployment are higher in Leicester South than they were at the general election. The latest statistics show that about 3% of people have found work as a result of the Work programme. Many employers who took advantage of the future jobs fund tell me that they are shunning the Youth Contract or that they are sceptical about the Work programme. Given that the Minister’s own Department has said that the future jobs fund was of benefit to society, employers and those on it, does he now regret abolishing it?
Mr Hoban
The evidence from the future jobs fund demonstrated that the taxpayer was never going to recover the money that was spent on it and that it was 20 times more expensive than the work experience scheme, which is similar to it and from which we are getting good outcomes. Taking into account Labour’s fiddled figures, youth unemployment is lower today than it was in May 2010.
Stephen Timms (East Ham) (Lab)
In the invitation to tender for the Work programme, the Minister’s Department said that if there was no programme at all 5% of people would secure job outcomes within 12 months. We now know that, under the programme, the figure was 2%. For people on employment and support allowance, it was 1%. Of the 9,500 people on employment and support allowance who used to be on incapacity benefit and who were referred to the Work programme in its first 14 months, only 30 secured job outcomes. The Minister told The Daily Telegraph that Work programme providers needed to “get their act together”. Why does he think that they are to blame?
Mr Hoban
The Work programme providers are responsible, and they are paid to get people into work. This is a much better value programme than its predecessors, but we need to get providers to raise their game. The figures released at the end of last month showed that job outcomes were rising and that the longer the programme had been functioning, the more people were getting into work. This is a good start, and it is a much more effective programme than the schemes introduced by the previous Labour Government.
Mr Philip Hollobone (Kettering) (Con)
7. How many people have come off benefits after joining the Work programme in (a) Kettering constituency, (b) Northamptonshire and (c) England to date.
Mr David Amess (Southend West) (Con)
15. How many people have come off benefits after joining the Work programme to date.
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
Last month, we published data showing that 57% of claimants who joined the Work programme in June 2011 had spent some time off benefits. The figures showed that the programme was moving people off benefits and that, as claimants spent longer on the programme, more of them came off benefits.
Mr Hollobone
I recently visited A4e, which is helping to provide the Work programme in Kettering, and I was impressed by its commitment to getting unemployed people back into work. Is the Minister aware, however, that the two biggest barriers to finding permanent employment in my constituency are travel costs and child care difficulties? What can Her Majesty’s Government do to solve those two problems?
Mr Hoban
There is a range of ways of helping people with their travel costs in order to get them back into work. Jobcentre Plus can provide money through the flexible support funds, and Work programme providers can provide support to help people to reduce the cost of their travel. There is also funding available to help people who want to work to get free child care.
Mr Hoban
My hon. Friend is absolutely right. The figures produced by the ERSA last month show that more than 200,000 people have found work through the Work programme. They also show that the programme is effective at moving people into work and that job entries are rising from month to month. They clearly show improvements in performance as the programme matures.
Kate Green (Stretford and Urmston) (Lab)
The DWP’s own evaluation has shown that the Work programme is proving less successful at getting women than men into work, that it is particularly poor at getting lone parents into work, and that the black box approach is failing to deliver substantive personalised support. What is the Minister going to do to ensure that the Work programme genuinely meets the needs of those furthest from the labour market?
Mr Hoban
The Work programme has been designed to allow providers to use a range of ways to help people back into work. We give them that flexibility. In return, they are paid only when they are successful. That contrasts with the schemes introduced by the previous Government, in which most of the money went in up front and providers were not paid by results. I am sure that the hon. Lady will welcome the fact that, under this Government, there are more women in work than ever before.
Luciana Berger (Liverpool, Wavertree) (Lab/Co-op)
16. I listened carefully to the Minister’s response a moment ago about the success of the Work programme. Does he acknowledge, however, that of the almost 9,500 people who were in receipt of employment and support allowance who used to receive incapacity benefit and who were referred to the Work programme in its first 14 months, only 30 received job outcomes? What are the Minister’s plans for making the Work programme work?
Mr Hoban
As I have already made clear in answer to a similar question, the Work programme is improving its performance, and the longer the scheme is in operation the more people are getting into work. That will lead to more job outcome payments in future. We are in the early stages of the scheme, but there is solid evidence to demonstrate that it is getting people off benefits and into work.
Andrew Jones (Harrogate and Knaresborough) (Con)
21. What steps has the Minister taken to improve the performance of Work programme providers?
Mr Hoban
We have taken a range of actions to improve the performance of Work programme providers. We are working with them to establish best practice, particularly in areas such as helping people on employment and support allowance into work. The Department has also written to a number of providers advising them that we want to see a step change in their performance and asking them to produce performance improvement plans, which we will monitor carefully. Programme providers know that they could lose their contract if their performance does not improve.
Sheila Gilmore (Edinburgh East) (Lab)
For the last year, the Secretary of State and all his Ministers have said they could not give us any information about what was happening with the Work programme because the data was unverified. Now we are getting a stream of unverified data, but does that mean we can now see inside the black box? May we have clear information about what services are given to people when they are referred?
Mr Hoban
The hon. Lady will be aware that the minimum service standards for each provider are published. Last month, we saw data produced on off-benefit flows and on the number of people getting six months’ work. The trade association ERSA—Employment Related Services Association—produced details on the number of job starts. I think that a huge amount of data has been published, and I am surprised that the hon. Lady is complaining about it.
Mr David Hanson (Delyn) (Lab)
9. What discussions he has had with the Welsh Government on the implications of his proposed changes to housing benefit.
Sarah Newton (Truro and Falmouth) (Con)
12. What assessment he has made of Professor Harrington's third review of the work capability assessment.
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
We welcome Professor Harrington’s invaluable contribution to our efforts continually to improve the fairness and effectiveness of the work capability assessment. We published our response on the day of the publication of his third review. We accepted five recommendations outright, and the sixth in principle.
Sarah Newton
I greatly appreciate the Government’s continuous efforts to get this process right—it is a very difficult process to get right—and it is great news that all Professor Harrington’s recommendations have been adopted. May I ask the Minister to join me in urging Opposition Members to stop scaremongering and frightening disabled people in my constituency who are being deterred from coming forward to claim the benefits to which they are entitled?
Mr Hoban
My hon. Friend has made an important point. There has been a great deal of scaremongering about the work capability assessment, and a great deal of criticism, most of it unfounded. Let me inform the House of two facts. First, decisions about eligibility are made not by Atos but by the Department’s decision makers, and, secondly, we have established that in only 0.4% of cases in which tribunals have overturned DWP decisions has Atos been the cause.
Tom Greatrex (Rutherglen and Hamilton West) (Lab/Co-op)
I am not sure whether some of those last remarks were aimed at me, but may I ask whether the Minister agrees with Professor Harrington’s comment:
“The appeals process remains an area of considerable concern”?
As a number of charities have pointed out, many people who were given zero points in the initial assessment discovered, following appeals, that they had at least 15. How many people have found themselves in that position in the last year?
Mr Hoban
If the hon. Gentleman feels guilty, perhaps he ought to examine his conscience in relation to remarks that he himself has made.
In his report, Professor Harrington said:
“All they call for is a scrapping of the WCA but with no suggestion of what might replace it.”
He added that to
“recognise that things are beginning to change positively in the best interests of the individual… would be helpful.”
This process is an important part of the way in which we help people to get back into work, but the scaremongering that we hear undermines people’s confidence in it, to the detriment of those who are trying to claim employment support allowance.
Greg Mulholland (Leeds North West) (LD)
When the last Government placed the contracts with Atos, they omitted to ensure that work assessment centres were fully accessible. In 31 of them there is no ground-floor access for wheelchairs, which is clearly absurd. What is the Department doing to deal with that?
Mr Hoban
My hon. Friend has made an important point. We are working with Atos to ensure that as many centres as possible have ground-floor, accessible medical examination rooms, but when they are not accessible, we will try to make arrangements with claimants to ensure that they have access to suitable locations for their assessments.
Paul Maynard (Blackpool North and Cleveleys) (Con)
13. What plans he has to improve the Access to Work scheme for disabled people.
Dan Jarvis (Barnsley Central) (Lab)
T7. The DWP recently published an evaluation that confirmed a net benefit of £7,750 per participant from the future jobs fund, a scheme that originated in my constituency. That can be set alongside Barnsley college’s successful sector-based work academy, which is already demonstrating its effectiveness in getting long-term unemployed adults into work. Does the Minister understand why, when it comes to reducing long-term unemployment, my constituents have more faith in those schemes, which originated in Barnsley, than they do in the Work programme, which came from his Department?
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
The hon. Gentleman should reflect on the fact that the sector-based work academy is part of the Youth Contract. It is effective and is an idea put forward by this Government. I am pleased that it is working well in Barnsley. The other thing in the Youth Contract that is working well is work experience, which is as effective as the future jobs fund but 20 times cheaper. The Government can demonstrate that we are giving help to get people into work, and are giving much better value to the taxpayer.
Mr Robert Buckland (South Swindon) (Con)
T8. What further measures is the Department taking to ensure that the benefits assessment process takes into account applicants with invisible disabilities, such as autism, that are often accompanied by speech, language and communication problems?
Mr Hoban
My hon. Friend makes an important point. That is why, for example, we encourage people who feel that they cannot communicate at an assessment to take a friend or a carer with them to help in that process, and we gave support to people to help them to complete the ESA50. We want to make the process of assessment as easy and as straightforward as possible by giving vulnerable claimants the help that they need.
Huw Irranca-Davies (Ogmore) (Lab)
In my constituency, organisations such as Yellow provide accommodation solutions for young people under 25 so that they can get into work. In his deliberations on the future of housing benefit for the under-25s, how will the Secretary of State identify those youngsters who have suffered traumatic family break-ups, dysfunctional families, and sexual and physical abuse and separate them from the others? It is a genuine practical question.
Mike Freer (Finchley and Golders Green) (Con)
T10. People with HIV report poor levels of understanding of their condition by Atos assessors. This may be because the guidance is outdated and lacks information on living with HIV. Will Ministers be monitoring the guidance issued on such conditions?
Mr Hoban
My hon. Friend makes an important point. One of Professor Harrington’s recommendations was that the medical directors of charities review the guidance and some of the bases of assessment for conditions. I can assure him that the guidance for HIV/ AIDS is being reviewed by the medical director of the Terrence Higgins Trust.
Nic Dakin (Scunthorpe) (Lab)
The hon. Member for North Devon (Sir Nick Harvey) was right to draw attention to the rising tide of real concern and anxiety among those threatened by the bedroom tax. How many households will be directly affected by the bedroom tax?
Mark Pawsey (Rugby) (Con)
Getting to a job interview can sometimes be a challenge for people looking for work, so many jobseekers will be pleased to hear about a new scheme launched today called Bus for Jobs, which provides free travel, initially during January, for those seeking work. In my constituency that will be Stagecoach Midlands. Does the Minister agree that the scheme is an innovative approach by the Government to help people to find work?
Mr Hoban
My hon. Friend is absolutely right. This is important. As we heard earlier, for some people the cost of travel is a barrier to employment, and I am delighted that the major bus companies have worked together to provide free travel in January. That is on top of the additional support that Jobcentre Plus and Work programme providers offer to ensure that we get as many people as possible into work.
Barbara Keeley (Worsley and Eccles South) (Lab)
Yesterday on the Directgov website, DWP job ID 438253 advertised for female presenters for Loaded TV working at home on internet babe chat. The advert has now been removed from the website, but does the Secretary of State think that DWP should be accepting and promoting jobs for internet babe chat? What does it say about this Government’s values on work?
Stephen Lloyd (Eastbourne) (LD)
I congratulate the Government on extending Access to Work to disabled people on work experience and on removing the need for small companies who employ fewer than 49 people to pay for Access to Work. Will the Minister look seriously at extending Access to Work to disabled people on the Work programme because of the additional cost of their disabilities?
Mr Hoban
My hon. Friend has a great track record of championing the rights of people with disabilities. I will look carefully at the proposals he has made and work with the Minister responsible for disabled people to get the best possible outcome for people with disabilities. It is important to help them get into work.
Employment, Social Policy, Health and Consumer Affairs Council (EPSCO)
Mark Hoban Excerpts(11 years, 6 months ago)
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The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
The Employment, Social Policy, Health and Consumer Affairs Council will be held on 6 December 2012 in Brussels.
There will be discussion on the posting of workers enforcement directive and Europe 2020. On the discussion on the posting of workers enforcement directive, the UK will clarify that any new enforcement measures must be proportionate and not impact on the single market. On Europe 2020 discussion, the UK supports the priority given in the annual growth survey to encourage growth and tackle unemployment. The Council will also be updated on the proposal for a Council directive on implementing the principle of equal treatment between persons irrespective of religion or belief, disability, age or sexual orientation and proposal for a regulation of the European Parliament and of the Council on the European globalisation adjustment fund (2014-20).
The presidency will report on the state of play on the proposal for a regulation of the European Parliament and of the Council on the European Union programme for social change and innovation.
Ministers will consider Council conclusions on combating violence against women and the provision of support services for victims of domestic violence. They will also adopt a Council declaration on European year 2012 on active ageing and solidarity between generations.
Under any other business, the presidency will provide updates on supplementary pension rights and the EU fund for the most deprived. The presidency will provide information on conferences held during the Cyprus presidency. Finally, the Irish delegation will outline the work programme of their forthcoming presidency.
Mindfulness-based Therapy
Mark Hoban Excerpts(11 years, 6 months ago)
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The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
I congratulate the hon. Member for Vale of Clwyd (Chris Ruane) on securing this debate. He commented on the effectiveness of the lobbying by pharmaceutical companies, but I think he has done a rather effective job himself in lobbying for mindfulness. He said that he was missing the Irish ambassador’s party tonight. In my research for the debate, I discovered that mindfulness was of growing interest in Ireland, so I expect that the Irish ambassador will be mindful of his explanation for not being there tonight.
The Department recognises the role that a wide range of interventions can play in supporting people to move into work. Mindfulness therapy is a psychological approach to well-being that people report as helpful in the workplace. The principles behind mindfulness therapy are extremely interesting and, by many accounts, can be helpful in alleviating distress. As I understand it, mindfulness encourages people to focus on their present experiences in the here and now, without making judgments about the experiences. It is rooted in Buddhism, but has been westernised through medicine and psychology.
Mindfulness can be delivered in a wide range of ways—the hon. Gentleman referred to the Durham pilot, which I will return to later. People can be taught it through meditation and other techniques, in group sessions delivered every week for eight weeks, with follow-up sessions over the course of the next year. Some advocates believe it has the potential to be used in a range of circumstances, such as for stress at work, for personal problems, and for managing chronic pain, substance abuse and unemployment.
As with all medical and therapeutic interventions, however, the National Institute for Health and Clinical Excellence should be the key deciding body for reviewing the evidence for which interventions should be used and when. Mindfulness is one of several therapy services approved by NICE, which has indicated its benefits in preventing the relapse of depression. In particular, NICE proposes the use of mindfulness for people who are currently well but who have experienced three or more previous episodes of depression. The value of mindfulness as approved by NICE, therefore, is as a useful health intervention to prevent relapse among people who have experienced depression.
As the hon. Gentleman made clear, mindfulness therapy is an emerging and important field. We will watch with interest the outcome of the randomised controlled trials that are under way—not only in preventing relapse, but for treatment of long-term conditions. As he said, a number of organisations are involved in research into mindfulness. Bangor university and the Oxford Mindfulness Centre are examples. In answer to one of his many questions, I can say we will remain open-minded about mindfulness-based therapy; the challenge is to demonstrate how it will work.
The hon. Gentleman referred to the programme in County Durham, in Derwentside. My understanding is that it is a pilot that the Department for Work and Pensions oversaw. He is right that we need to look at the evaluation of it. The point I would make to him—we make this point in connection with all evaluations of pilots that the Department undertakes—is that we tend to benchmark pilots against what would happen in the absence of intervention. We will look at how the rate at which people sign off benefit having gone through the mindfulness pilot compares with the rate of people coming off benefit in other areas, so that we can judge its effectiveness and report back.
Let me respond to the detailed questions that the hon. Gentleman asked. He asked about the Work programme. It is designed so that it is for providers to determine which approaches are best at helping to get people back into sustainable employment, and they clearly need to understand which approaches and therapies are most effective. In order to embed mindfulness, the centres in Bangor or Oxford might want to work with some providers to see how mindfulness could be used more widely.
Chris Ruane
That is an excellent suggestion, but all I am asking of the Minister is that he write to those private sector providers to tip them the wink and say, “There are established British centres of excellence; please could you make an assessment of them?” because I do not think they even know about mindfulness therapy.
Mr Hoban
The model was set up so that providers have the initiative to make innovations and that it should not be Ministers telling them what to do. There is a role that the centres can play. Perhaps the hon. Gentleman might engage with the two Work programme providers in Wales—Working Links and Rehab JobFit—to see whether they might want to work with Bangor university on this issue.
I know from talking to the Minister of State at the Department of Health just this afternoon that the Department is aware of the issues around mindfulness therapy—the fact that the hon. Gentleman asked about it at Health questions last week has ensured that it is certainly on the ministerial radar.
The hon. Gentleman asked about the evaluation of best practice. Let us see what it says, what lessons should be drawn from it and, if it is successful, how it might be scaled up for use. He suggested that I should visit Durham.
Mr Hoban
It is not a long way and it is not difficult to visit. I was in Durham last month and I will be there later this month, as my family happen to live there, so I might visit Jobcentre Plus to understand just how that evaluation worked and what the evidence is.
I am delighted to be invited to Rhyl—it would not be my first visit. I will bear it in mind, because one of the issues we face is ensuring that we find new ways to help and support people with a range of mental health conditions, and there may be some value to be seen in the pilot there.
The hon. Gentleman encouraged me to meet mindfulness therapy practitioners. I have many strengths, but an understanding of psychological therapy is not one of them; but I will ensure that contact is made with either Bangor university or the Oxford centre, and that officials from my Department engage with them in order to understand it.
We take mental health conditions seriously. We need to ensure that support is put in place through Jobcentre Plus to help people to get into work; that, too, is something that we take seriously. Throughout the Jobcentre Plus network, work psychologists and mental health and well-being partnership managers are available to support advisers and to work with their counterparts and providers in the mental health service. That support is there for Jobcentre Plus advisers. All jobcentre staff with a claimant-facing role go through mandatory training modules to help them to support claimants with mental health problems and to refer them to specialist support if appropriate.
Last week, my noble Friend Lord Freud launched the mental well-being and employment toolkit for employment advisers. It has been produced and designed by Work programme and specialist mental health and employment providers. It is a free-to-use product that will help advisers to use employment discussions to identify mental health and well-being needs and to support people to access appropriate therapy services. One of the challenges is to identify those needs and to effect the appropriate referral. Debates such as these are important, because they raise the profile of these issues and ensure that they are on people’s radar screens.
The hon. Gentleman will know from his contacts in the Jobcentre Plus office in his constituency that each Jobcentre Plus has a disability employment adviser. They work with claimants facing complex employment situations resulting from a disability or health condition. Notwithstanding the debate on mindfulness, those resources exist within Jobcentre Plus to support claimants with such conditions. Those advisers can also act as an advocate with prospective employers on behalf of the customer, and they aim to identify work solutions that will minimise or overcome any difficulties related to an individual’s disability in the workplace.
I thank the hon. Gentleman for highlighting this issue. It is something that we need to look at carefully. We need to find every possible way to help people to get back into the labour market and to support them in getting there. I hope that, as people develop their understanding of mindfulness therapy, it might become a tool that could have a wider application.
Question put and agreed to.
Jobs and Social Security
Mark Hoban Excerpts(11 years, 7 months ago)
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Kate Green (Stretford and Urmston) (Lab)
As others have said, the Work programme builds on a direction of travel that those on both sides of the House have been pursuing for a number of years. As my right hon. Friend the Member for Birmingham, Hodge Hill (Mr Byrne) said, the difficulty is not particularly with the concept; it is that there simply is not enough investment in the programme to produce the outcomes we need. The problem is that a lot of over-simplification of the issues that long-term workless people face means that we are failing to address some of the real drivers of worklessness and are allowing ourselves to be carried away by some incorrect and pervasive myths.
The first myth, which I am sorry to say has been repeated again this afternoon, is about a culture of worklessness and three generations of households where nobody has ever worked. These households do not exist; researchers have gone out looking for them and they are not there. The hon. Member for Witham (Priti Patel) looks doubtful, but what is there are households that have experienced, over the generations, sporadic and insecure employment. As Joseph Rowntree Foundation research carried out in 2010 by Teesside university has shown, there is no evidence whatever of a pervasive culture of worklessness among these households. Actually, the opposite is the case; many of the people now accessing the Work programme are and have always been desperate to work, and they have a history of employment, although it has not been sustainable employment. It is really important that we address the true underlying causes of worklessness.
Secondly, we recognise that skills are important in enabling people to access employment and to progress at work, but it is important to recognise that when that low-income group of workless people move into work, skills are not particularly well correlated with a long-term improvement in their incomes and do not predict particularly strong labour market success for that group. A lot of difficulties remain in respect of how skills strategies do not improve people’s labour market prospects. Some of the initiatives being taken forward by the Government are going to miss the mark. Too many apprenticeships are being offered at level 2, and we need to increase access to apprenticeships at higher levels. We are seeing a reduction in employer levels of training—they are down to low levels not seen since 1996. Poor-quality jobs also inhibit the demand for skills. Even if we upskill our work force, the skills investment will be wasted if the skilled jobs are not there for them to do. So one thing we have to invest in is the leadership and entrepreneurial skills of those who start up businesses and create jobs.
It is also important to understand that different groups in the workplace and in the labour market experience different barriers and obstructions to progressing at work. The Work programme has proved uneven in how some groups have done better and some have fared worse; interestingly, women and lone parents are shown to be doing quite badly in these early Work programme figures. That contrasts with a very strong record of success on lone parent employment under the new deal for lone parents offered by the previous Government. It is also deeply concerning that we still have an alarmingly high rate of unemployment among young black men—twice the rate among young white people—yet the Government are determined that the Work programme will be, in the words of Ministers, “colour-blind”. No specific measures will be taken to address the particular characteristics that affect that hard-hit group.
Equally, it is of concern—the hon. Member for Aberconwy (Guto Bebb), who is no longer in his place, referred to this—that many of the new private sector jobs that are being created are part-time jobs. Some people prefer part-time work, but a large proportion are unable to access the full-time work that they want.
Kate Green
The Minister clearly has a figure that he wants to offer me and I will be interested to hear it. I have heard reports just this week that in one workplace, employers are refusing to extend hours of work and are holding people to part-time contracts because they know that they do not have the resources to pay more.
Mr Hoban
As the hon. Lady is so keen on evidence-based policy making, let me point out that the last unemployment figures demonstrated that 80% of the people working part time wanted part-time work, as it helps them get back into the labour market after years of caring for people and being off sick.
Kate Green
That might be the case, but the Minister must also recognise that 40% of the new private sector jobs that have been created have been part time. He needs to be confident that that part-time work will lift families out of poverty, because far too often the evidence suggests that it will not. It certainly will not do so under the newly structured universal credit, as the rewards for working will be for one full-time breadwinner earner, reducing the opportunities for a second member of the same household to undertake the part-time work that the Minister is suggesting is a stepping stone into more work. There will be very little incentive for people to take the part-time work that improves their labour market prospects and it is to be regretted that he is not grappling with that point.
We still have a real issue with pay in the labour market and gender segregation in the workplace. The apprenticeship figures over the past few months show that women are still going down the traditional routes of care, business administration and retail, where pay is lower, and that men are more likely to go into information and communications technology, construction or engineering, where pay is typically higher. We have heard very little today about how apprenticeship strategies will be developed to widen access at a higher level and to ensure much more diverse participation in industry sectors that offer the best prospects of work and pay.
Finally, we have all been guilty of focusing too much on what we might call the supply side of the worklessness problem, as if the difficulty was that individuals needed help to be got into work. We have not considered the demand side nearly sufficiently. The problem is not a lack of willingness to work, related to what the individual seeks to achieve; the problem is that the jobs are not available. They are not available at the rates of pay that enable people to support their families, in places that people can travel to and at the hours that match up with domestic and caring responsibilities. Also, frankly, they are often not permanent, which means that people repeatedly fall in and out of low-paid and insecure work. That is the labour market failure we ought to be tackling and that I am afraid the Work programme is so far failing to address.
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
This useful debate has exposed comprehensively the emptiness of the Opposition’s policies on welfare reform and their deeply patronising attitude to part-time work and apprenticeships. I shall come back to those points.
My hon. Friend the Member for Amber Valley (Nigel Mills) was right to point out the scale of the ambition of the programme. It meets a wide range of needs and provides tailored, personal support to some of the hardest-to-help and hardest-to-reach people to get back into work. It supports people who have been on incapacity benefit for 10 or 15 years. They had been condemned to a life on benefit, but the programme gives them the opportunity to get back into work.
My hon. Friend the Member for Aberconwy (Guto Bebb) was right to highlight the importance of self-employment as a route back into the labour market. We see many examples of people who are able to juggle self-employment with caring responsibilities and people who return to the labour market after ill health through self-employment. That is why we have extended eligibility for the new enterprise allowance. We have seen good examples—for instance, in Humberside—of people using the enterprise allowance to get back into work and creating businesses for themselves and their community.
My hon. Friend the Member for Witham (Priti Patel) will be pleased to know that 80% of the increase in employment in the past year was for UK nationals. That demonstrates progress compared with the empty slogans of the previous Government. My hon. Friend the Member for North West Leicestershire (Andrew Bridgen) was right to hold Labour Members to account for their record in government, the legacy that they left this country and the appalling economic mess that this Government must clear up.
The hon. Member for Huddersfield (Mr Sheerman) spoke of the deep-seated structural challenges that we face. He is right: we are in a global race, and we need to respond to threats from overseas. The model that we have set out to broaden the economic base and move away from Labour’s debt-fuelled model of consumption provides sure foundations for us to win that global race.
The hon. Member for Manchester Central (Lucy Powell) gave an accomplished speech. I particularly liked the bit when she said she was delighted that the baton had passed from red to blue, but perhaps she was talking about football. As the son of a former miner, I know just how much family pride there is in achievements such as hers and mine.
The hon. Members for Swansea West (Geraint Davies) and for Stretford and Urmston (Kate Green) were dismissive of people who have part-time jobs. For so many people, taking part-time work is the right thing to do. It gets them back into employment.
Mr Hoban
I will not give way; the hon. Lady had her chance earlier.
The last labour market survey showed that 80% of people in part-time work wanted part-time work—it is right for them to do so. It is the right route back into employment for many people.
The right hon. Member for Tottenham (Mr Lammy)—
Mr Hoban
Let me address the right hon. Member for Tottenham, who was critical of apprenticeships in retail. How many of our supermarket bosses started off on the shop floor? We should not close down any route to advancement. He also criticised apprenticeships in administration. For many people, a job in an office is a route out of poverty. He should welcome opportunities to broaden the range of skills that are available to people.
I should tell the hon. Member for Wansbeck (Ian Lavery) that I get fed up with people talking down the north-east. I was born and bred in the north-east, and I went there a couple of weeks ago. Let us look at what has happened there. Employment is up by 40,000. People are talking about the need for more skills. There are big challenges in the north-east, but he does his region no service by talking down its people. While I am at it, let me say that he talked about the work capability assessment. Let me remind him that his Government introduced it. This Government are reforming it to ensure that it is the right policy and that it gets people into work and off a lifetime condemned to inactivity.
James Wharton (Stockton South) (Con)
I welcomed the Minister to the north-east recently, and I am delighted to hear him say such positive things about the region. Is it not in places such as the north-east, where welfare dependency can be seen to do the most damage, that these sorts of programmes are so important?
Mr Hoban
My hon. Friend is absolutely right. We need to see programmes of reform to get people off benefit and into work. It is about making sure that we equip people with the skills they need in a 21st-century economy. Programmes such as the Work programme enable that to happen.
I was rather disappointed that we did not hear more from the shadow Minister about Labour’s bank bonus tax. This is a big feature of the motion before us today. Yet again, the Opposition trot out the bank payroll tax as the solution. The problem is that it is their solution for everything. How would they pay for a VAT cut? The bank payroll tax. Higher capital expenditure? The bank payroll tax. Reversing changes to child benefit? The bank payroll tax. At the last count, a tax that they think would raise £2 billion has been used 15 times over to fund tax cuts and spending increases.
Mr Hoban
I have three minutes left, so I am going to continue.
The other thing in the motion that neither the right hon. Gentleman nor the shadow Secretary of State referred to—[Interruption.] No, let me talk about something that they did not refer to in their motion. The right hon. Gentleman talked about the increased benefit bill—£20 billion. Is he actually saying, given that most of that relates to uprating, that he is opposed to uprating pensioners’ benefits? Is he opposed to the triple lock that we introduced? Does he want to see a return to the days when the previous Government increased the state pension by 75p? Is he really saying that that is what he is against? The reality is that that is part of the reason why we have seen the benefit bill rise, and that is also because we are seeing post-dated cheques left by the Opposition who, when they left government, told us there was no money left.
Mr Hoban
I am not going to give way. I want to try to address some of the points that have been raised in the debate.
It is clear that the Work programme is in place. What we saw yesterday was a snapshot—207,000 people have got into work as a consequence of the Work programme. The Opposition should be celebrating that achievement, not criticising it. In the same way that we heard nothing in their speeches to congratulate the private sector on creating 1 million net new jobs, they said nothing about falls in unemployment and nothing about the fact that the previous Government fiddled figures and that youth unemployment is now lower than when we came into office. They have no ideas. They complain about the welfare bill, but oppose measures to bring it down. They fail to acknowledge the doubling of long-term unemployment during the recession and the rise in youth unemployment even when the economy was growing. They fall back on the empty rhetoric of the bank payroll tax and hark back to schemes that were bad for the unemployed and bad for the taxpayer.
The truth is that more people are in work, fewer people are unemployed and youth unemployment is down. One million net new jobs have been created by the private sector since May 2010. We are making work pay by reforming the benefits system and introducing universal credit. There are 190,000 fewer people now on out-of-work benefits than there were in 2010. That is the scale of the welfare reform that we are introducing. Rather than condemning people to a lifetime on benefits, we are providing support to get them into work. We have provided more help for young people, through the £1 billion Youth Contract. The work experience element is cheaper and as effective as the future jobs fund jobs that the Opposition parade.
Mr Alan Campbell (Tynemouth) (Lab)
claimed to move the closure (Standing Order No. 36).
Question put forthwith, That the Question be now put.
Question agreed to.
Question put accordingly (Standing Order No. 31(2)), That the original words stand part of the Question.
The House proceeded to a Division.
Work Programme Official Statistics 2012
Mark Hoban Excerpts(11 years, 7 months ago)
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The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
The Department for Work and Pensions has today released official statistics covering the performance of the Work programme in its first year.
The Work programme was launched in June 2011 and is part of this Government’s welfare reform. Long-term unemployed people, or those most at risk of becoming long-term unemployed, are referred to a range of external employment support providers. These providers get the bulk of their payments based on the results they achieve. They are paid a job outcome payment only when they get a participant into long-term employment, and are then paid sustainment payments for every four weeks the participant stays in work, up to a maximum of two years. This payment-by-results format offers the taxpayer better value for money than previous schemes.
The Work programme encourages innovative employment support as it offers providers the freedom to tailor services to each individual. Moreover, it takes into account that Work programme participants are often a long way from entering the labour market by giving providers up to two years to help each participant find work.
The Government have today published ad hoc statistics covering the movement of Work programme participants off benefits. These show 56% of participants who started on the Work programme in June 2011 have had a break in their benefit claim, and 30% are off benefit in just over a year. In addition, ERSA—the trade body for the welfare-to-work industry—has also released figures showing over 200,000 Work programme participants had started a job by the end of September 2012.
In addition, the Government have released official statistics which cover job outcome payments and the sustainment payments up to July 2012, and are available on the Department’s website today. They show that by the end of July 2012, providers across the country had successfully claimed over 31,000 job outcomes. A tabulation tool is also available to break the figures down further by constituency.
While these figures show progress is being made the Government are clear that there is more to be done. Each provider has a performance development plan and the Department is managing them vigorously to constantly improve performance. Formal contract letters requiring improvement have been issued to those providers with the lowest performance to date. We are going to look at what can be done to get national employers better engaged with the programme; improve access to skills support for participants; enable better sharing of best practice between providers and across their supply chains; build understanding and expertise in supporting harder-to-help claimants; and improve data transparency.
0845 Phone Lines (DWP)
Mark Hoban Excerpts(11 years, 7 months ago)
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The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
I congratulate the right hon. Member for Wentworth and Dearne (John Healey) on securing this debate. He focused most of his remarks on 0845 numbers, but they are not the only numbers the Department uses. As I explain, I will give a more balanced picture of the telephone situation than the one he gave in what I thought was a selective presentation of the information.
The Department has set out clear principles for the provision of telephone services. Indeed, they were set out when the right hon. Gentleman was a member of the previous Government in 2008. There are four clear principles. First, calls to claim benefits should be free to the customer. Secondly, there should be a consistent approach across the Department, both for clarity and equity. Thirdly, the approach should make sense from the customer’s point of view, rather than being driven by product lines or organisational structure. Fourthly, it must be sustainable in terms of future business models and changes in the telephony market.
To enact those principles, calls to claim benefit are free and utilise 0800 numbers. The right hon. Gentleman said that crisis loan calls were not free, but they are. Other calls that typically take less time to resolve are made to 0845 numbers. Their use means that the customer is charged the same amount regardless of their geographical location or that of the DWP office they are calling. The exact cost will vary depending on the caller’s phone number and the service provider. I will give more detail on that later.
The Department provides customers with a facility to make a free telephone call to claim the state pension, pension credit, jobseeker’s allowance, employment and support allowance, crisis loans and other emergency payments. These calls are free of charge from all major landline providers. The right hon. Gentleman talked about the Ofcom changes making it free to call these numbers from a mobile. The Department has already made that change. As a result, eight of the UK’s largest mobile phone operators—O2, Orange, Vodafone, T-Mobile, Hutchison 3G, Tesco Mobile, Virgin Mobile and Cable and Wireless—allow their customers to make those calls for free already.
The Department uses 0800 and 0845 numbers, rather than the geographical 01 and 02 numbers, to enable the operation of a virtual telephony network across the UK. This network has been in place for working-age benefits and crisis loans since 2008, and allows callers to be directed to the next available adviser with the appropriate skills to answer a customer’s inquiry. For example, someone ringing from their home in Rotherham or Barnsley to make a claim for jobseeker’s allowance might be connected to an adviser in Dundee, Derby or Poole. They will be directed to the first adviser available, rather than left hanging on the telephone waiting for the call to be answered in their local benefit or contact centre. Furthermore, should that person wish to make an inquiry about their benefits later on, that call would be answered by the first available adviser in a centre, wherever that centre might be, rather than left waiting for someone in their local centre to answer.
The use of these numbers gives the Department the flexibility to manage the peaks and troughs of the different types of inquiries it receives nationally. Calls can be routed to additional centres, as and when volumes require, and advisers are trained to handle more than one type of inquiry. This method of handling customer calls has proved to be much more efficient than the previous system, under which calls were directed to specific offices without the facility to reroute them to meet customer demands. It is designed to help facilitate and speed up the response to telephone calls. The use of geographic numbers would undermine the ability of the business to manage effectively the significant volume of calls received each year, and would result in a less efficient process.
Let me deal with the issue of costs. Charges for 0845 numbers vary depending on the service provider, personal contract and time of day a call is made. As a result, the costs to consumers are beyond DWP control. About 75% of calls to the DWP originate from landlines. If calls to 0845 numbers fall within the terms of a customer’s call plan, they are free. BT, the largest landline provider, charges 7.95p a minute, plus a 13.1p connection fee, where the call is made outside the inclusive plan. The right hon. Gentleman implied, without really making it explicit, that he thought the Government were benefiting from the cost of 0845 calls. We do not receive the termination payment. Other major landline providers charge between 6.63p and 10.22p a minute—also with connection charges—while the charge varies for calls from mobiles.
The right hon. Gentleman also raised the issue of 03 numbers. Depending on the service provider and the contract or call plan, many customers would currently pay more to contact the DWP if 0845 numbers were simply replaced by 03 numbers, so that would not be an easy solution to the problem. He needs to recognise that the situation is more complex than that.
John Healey
The caller pays the termination charge, so if the Government do not receive it, and most organisations using the service receive the access charge component, who receives the value of the termination charge?
Mr Hoban
The people or organisations hosting those 0845 numbers are the ones who earn the components of those calls.
Let me turn to the duration of calls. In line with the departmental principles that I outlined at the outset, calls to claim benefit should be free, because they are longer on average than calls to other numbers. For example, between April and October the average duration of calls by working-age customers to our free 0800 numbers was 25 minutes and 28 seconds, while the average duration of calls to our 0845 numbers was seven minutes and 42 seconds. We have sought to use our resources to ensure that those making the longest calls—mainly to claim benefits—can make them for free. Again, that is an important distinction that we need to recognise. Duration of calls is a factor that we have taken into account for those lines used to make claims, because there can be quite lengthy discussions between DWP claimants and call centre agents.
We have touched on the cost of 0845 calls and what would happen if we replaced them. The estimate is that replacing 0845 numbers with a free service would cost in excess of £12 million, because of changes to contracts and significant migration costs, including changes to branding and marketing. It is unlikely that mobile phone operators would agree to extend the scope of the current agreement for free mobile calls to the DWP’s 0800 numbers to cover such an increase. The right hon. Gentleman talked about the number of unemployed people in his constituency. Spending £12 million on migrating to 0800 numbers would mean £12 million less to spend on the Department’s other activities. He is a former Treasury Minister and he will know about the priorities and difficult choices that Governments have to make about where money is spent. If we spend more money on free telephone calls, someone else somewhere in the system has to bear that cost. I want to ensure that as much of our taxpayers’ money as possible is spent on getting people into work, rather than on looking at further changes to the telephony service, particularly given that the longest calls made by people claiming benefits are to freephone numbers.
The right hon. Gentleman was slightly dismissive of the mitigation measures we have put in place to help customers. We will offer to terminate a call and ring the customer back if they are concerned about the cost. That service is available, and I think it is well known. I would encourage people who are concerned about the cost to use that service.
We also provide customer access phones in Jobcentre Plus. I suspect that if they were put in a soundproof booth in the corner, the right hon. Gentleman would accuse us of hiding them from claimants. I have known him long enough to suggest that that might be a line of attack that he might take. We ensure that the phones are visible and that they can be used. As part of our strategy, we are also encouraging more people to use online facilities to seek information and guidance. We have launched a new online service for jobseekers this week, which will help to improve the quality of service. We are trying to increase the number of ways in which claimants can contact the DWP without necessarily having to use the telephone service, and as we continue to develop our digital strategy, that will become an important part of how we deliver benefits. It is also a key part of universal credit.
In conclusion, we recognise that the issue about customer waiting times is an important one. That is why we have recruited more staff and trained them on 0845 benefit inquiry lines. The working age and pensions service lines have a central network management team that can move work around the network in real time to bring a balance of service delivery on all service lines. We are also trying to improve our call answering metrics. In line with the principles set out by the previous Government, which we have followed, we have ensured that calls in which people are making claims are free, to 0800 numbers, and that customers know that there are alternatives out there if they feel that the cost of calling an 0845 number is prohibitively expensive. We are taking the right action, and we want to continue to promote such alternatives to our claimants.
Question put and agreed to.
Work Capability Assessment
Mark Hoban Excerpts(11 years, 7 months ago)
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The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
I am pleased to announce that today Professor Malcolm Harrington’s third independent review of the work capability assessment (WCA) will be published. This is the third of five independent reviews as required by the Welfare Reform Act 2007.
As part of the Government’s ambitious welfare reform programme, we are keen to ensure the WCA is as fair and accurate as possible. Those who are assessed by the WCA and found fit for work or with the potential to return to work will be given support to help them do so; those who are unable to work will continue to receive full support.
With this in mind, Professor Harrington has made a further set of recommendations to enhance the experience of those that undertake the WCA.
Professor Harrington made 48 recommendations across his first and second independent reviews and the Government have accepted all of them. In his third year review, Professor Harrington has made a further six recommendations. The Government’s response to Professor Harrington’s review will also be published later today, and we have accepted or accepted in principle all of his recommendations this year.
We welcome Professor Harrington’s assessment that the WCA has improved further over the last year. However, we also recognise that there is more to do and we are committed to improving the system.
This is Professor Harrington’s third and final independent review of the WCA. I would like to thank him for all the work he has done to improve the assessment. Professor Harrington’s successor will be appointed shortly.
Oral Answers to Questions
Mark Hoban Excerpts(11 years, 7 months ago)
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Karen Lumley (Redditch) (Con)
3. What recent steps he has taken to expand the new enterprise allowance.
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
Because self-employment is the right option for many unemployed people, on 22 October we expanded the new enterprise allowance so that additional jobseekers could take part. We have also extended it so that jobseekers can take part from the first day on which they claim jobseeker’s allowance, rather than having to wait for six months.
Karen Lumley
In Redditch, more than 40 people have taken up the opportunity to be mentored under the enterprise allowance scheme. What else can be done to encourage more jobseekers to start their own businesses?
Mr Hoban
My hon. Friend has made a good point. I think that we should try to give good examples to jobseekers about where they can start businesses. Under Get Britain Working, we can set up job clubs to encourage people to see self-employment as an option for the future. I think that that is a good route out for many people with great skills.
Bill Esterson (Sefton Central) (Lab)
Self-employed people in my constituency are experiencing increasing difficulty in finding work because of the Government’s austerity measures. Does the Minister accept that the bureaucratic requirement for self-employed people to produce two forms of evidence relating to their income is making it very hard for them to claim benefits and to find a way back into work?
Mr Hoban
We try to do as much as we can to reduce the burden of red tape on businesses. That is why the Government set the red tape challenge and introduced the one in, one out rule. All those measures lift the red tape burden from businesses to help them to focus on what they should be focusing on—creating jobs and wealth.
Claire Perry (Devizes) (Con)
22. One great barrier for people in work and indeed for people not in work is the cost of child care. Would the Minister look at allowing people on the new enterprise allowance to deduct the cost of child care from their tax bill? That could be taken out of the profits of their company when it was up and running. Will he meet me to discuss the idea further?
Joan Walley (Stoke-on-Trent North) (Lab)
6. What assessment he has made of the recommendations in the Harrington report that have not been implemented; and which such recommendations he plans to implement.
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
The work capability assessment was introduced by the previous Government through the Welfare Reform Act 2007, for which the hon. Lady will doubtless have voted. There have been two independent reviews by Professor Harrington. We implemented, or are implementing, all his recommendations on how to improve the WCA.
Joan Walley
It is impossible to convey the distress, heartache and anxiety caused by this Government’s failure to get a grip on Atos. Whatever the Minister might say about the spirit of the Harrington recommendations, it is essential that he get back to me with clear details on the availability of audio-recording equipment, the recruitment of mental health champions in all offices around the UK, how we will ensure judges give full feedback to DWP decision makers, and advising sick and disabled claimants that they can submit evidence.
Mr Hoban
We are implementing the Harrington recommendations, so the things that the hon. Lady mentions are happening in assessment centres across the country. For example, audio recordings are available if people request them. Progress is being made, therefore, but the hon. Lady needs to recognise that it was the previous Government who set up the WCA and recruited Atos. We are trying to make the system work better and be fairer so as to get the right outcome for all claimants.
Charlie Elphicke (Dover) (Con)
Does the Minister welcome Professor Harrington’s comment in his latest assessment that things have noticeably changed for the better? I have heard it said that 40% of appeals are successful. Is that right, or is the proportion lower than that?
Tom Greatrex (Rutherglen and Hamilton West) (Lab/Co-op)
19. On the “World at One” on 11 October the Minister claimed that one of the reasons for so many successful appeals and wrong decisions was claimants withholding medical evidence. Given that the average time for assessment and appeal is 31 weeks—almost eight months—will he explain exactly what evidence he has for that assertion?
Mr Hoban
There are situations in which new evidence is brought forward by claimants. We all should recognise the importance of getting people into work, to give them the hope and the improvements in their well-being that work brings. We should also, therefore, all recognise the importance of finding ways to improve the system, and I would hope that the hon. Gentleman would welcome our efforts to improve it.
Mrs Anne McGuire (Stirling) (Lab)
Last week in Scotland, the Daily Record ran a story about Kieran McArdle and the death of his father, Brian. Brian was paralysed down his left side, blind in one eye and unable to speak properly, and yet was declared fit to work. Atos said in response that
“our trained doctors, nurses and physiotherapists strictly follow the guidelines given to them by the Government”.
Given the crescendo of complaints about the implementation of the work capability assessment, should the Minister not abandon his mantra that progress has been made and instead accept his responsibility and undertake a fast and fundamental review of the test, as called for by the shadow Secretary of State, my right hon. Friend the Member for Birmingham, Hodge Hill (Mr Byrne)?
Mr Hoban
Our condolences are with Mr McArdle’s family at this time, and I believe that the Secretary of State is writing to his son, Kieran, in response to his letter, which was delivered to the Department late last week. We know that going through the WCA process can be difficult for claimants and their families, but we and Atos go to great lengths to make it as fair as possible. That is why we are undertaking this process of refinement, taking the system left to us by the previous Government through the Harrington reviews and ensuring we improve it so that it is fair. The previous Government set up this system, and Opposition Members should not shirk responsibility for that.
Mrs McGuire
I am getting weary of the charge that this contract is somehow—[Interruption.] No; the reality is that we would not have managed the contract in the way this Government are managing it. Although the work capability assessments have been controversial to say the least, Atos, which delivered that contract, has recently been awarded two out of the three contracts for the personal independence payment. Did the company enhance its bid by naming disability organisations with which it would work, and what due diligence was done to test the authenticity of such assertions before awarding the contracts?
Mr Hoban
The right hon. Lady might be weary of that charge, but she will have to get used to hearing it. This Government are taking forward the changes that are necessary to get this system to work well. I think all Members on both sides of the House recognise one thing, however: as the evidence demonstrates, it is better for people to be in work where possible so that they can look after their families and provide dignity. That is exactly what we are trying to do in getting this process right. We are making progress, and we await Professor Harrington’s third review, which is due in the near future. Let me just say this to the right hon. Lady: when Atos bid for the PIP contract, it made it very clear that it would look to work with disability organisations to improve outcomes. We should try to work together on these matters, rather than make partisan political points.
Mr Marcus Jones (Nuneaton) (Con)
7. What steps he has taken to introduce a new sanctions regime for jobseeker’s allowance.
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
A new sanctions regime for jobseeker’s allowance was introduced on 22 October. The new regime is clearer and tougher. For example, someone who has turned down a reasonable job offer three times in a year will lose their JSA for three years. Those who can work should work.
Mr Jones
I thank my hon. Friend for that answer. In my constituency, many low-paid, hard-working people get more than frustrated with this cohort of people who continually refuse to take up work. Will he go into a bit more detail about the sanctions now in place to deal with able-bodied jobseekers who continually refuse to take up work they are able to undertake?
Mr Hoban
My hon. Friend is right to highlight the frustration among those who are working at seeing people who can work turn down jobs and simply get away with it. That is why we have introduced a new, tougher regime of sanctions, so that someone who turns down a job without good reason for the first time will lose their benefits for 13 weeks. That then escalates so that someone who turns down a job three times in a year will lose their benefits for three years. That is a very clear sanction, it is a very clear deterrent and it sends a very clear message that we expect people who have reasonable job offers to work and pay their own way.
Alison McGovern (Wirral South) (Lab)
We are talking about sanctions, carrots and sticks, and the Work programme is supposed to help people back into work. A constituent who had been on the Work programme and recently found part-time work has contacted me. He was concerned that the Work programme had been little or no help and that, although his employment was due to his own hard work, the Work programme contractor was paid anyway. What has the Minister done to prevent this deadweight loss?
Mr Hoban
The hon. Lady should examine some of the schemes that the previous Government introduced, under which people were paid regardless of the outcome—regardless of whether they helped people get back into work. Our Work programme pays people by results; it ensures that contractors are paid only where people get jobs, and sustainable jobs at that.
Lorely Burt (Solihull) (LD)
8. What steps he is taking to protect members of pension schemes from being incentivised to transfer their pensions.
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
Since May 2010, more than 8.6 million claims for jobseeker’s allowance have ended, of which an estimated 68%—or more than 5.8 million—saw the claimant enter work.
Mr Bone
I have good news for the Minister: another 2,000 are coming off jobseeker’s allowance because of a new development in my constituency—well, between my constituency and the Corby constituency. It is supported by Wellingborough council, East Northamptonshire district council, Higham Ferrers council and Rushden council—all Tory councils—but it is opposed by Labour Corby council. Can the Minister explain that?
Andrew Gwynne (Denton and Reddish) (Lab)
How many unemployed people now go through the fast-signing procedure at Jobcentre Plus and therefore do not get to see an employment adviser?
Mr Hoban
We must work out how much support jobseekers need to get into work to ensure that those who need the most support get into work quickly. The hon. Gentleman might also want to know that more people came off the unemployment register in Corby last month than in any other constituency in Northamptonshire.
Diana Johnson (Kingston upon Hull North) (Lab)
11. When he plans to announce the recipients of universal credit whose children will be eligible for free school meals.
Julie Hilling (Bolton West) (Lab)
13. If he will make it his policy to begin monitoring the number of people who die as a result of (a) illness and (b) suicide whilst awaiting the result of employment and support allowance appeals.
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
My Department publishes information on ESA appeals when they have been heard by Her Majesty’s Courts and Tribunal Service. We have no plans to capture or publish official statistics relevant to the specific circumstances described. In July, we published data on the number of deaths of incapacity benefits recipients. They include claimants awaiting appeal where benefit is still in payment.
Julie Hilling
With Atos failing on 40% of its work capability assessments, with an estimated 30 to 80 people dying each week between assessment and appeal, and with 6% of doctors surveyed reporting that they have patients who have either attempted or committed suicide as a result of work capability assessments, does the Minister not think that he has a duty to monitor the effect of his policies?
Mr Hoban
As I said in answer to earlier questions, we are monitoring the effect of our policies. We are ensuring that the work capability assessment is fit for purpose and that is why we asked Professor Harrington to carry out a third review to ensure that the process is right and fair. The hon. Lady should also remember that the work capability assessment is an assessment of people’s ability to work, not a diagnostic test.
Nadhim Zahawi (Stratford-on-Avon) (Con)
Will the Minister confirm that all Atos doctors, nurses and physiotherapists are fully trained and registered with their relevant professional body?
Gavin Barwell (Croydon Central) (Con)
15. What recent assessment he has made of the level of employment.
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
There are more than 29.6 million people in work—the highest number since records began over 40 years ago.
Gavin Barwell
In my constituency, unemployment is down by nearly 10% since its peak in February this year. We clearly need to do better still. Does my hon. Friend agree that, contrary to some suggestions, the evidence shows that that is not down to an Olympic blip, but that we are seeing welcome progress month on month, with more and more people finding work?
Wayne David (Caerphilly) (Lab)
What assessment have the Government made of the increasing level of part-time employment?
Mr Hoban
The most recent unemployment figures indicated that 80% of people who work part time actually want to work part time. Many find that part-time work meets their needs in terms of flexible working and returning to the labour market. We need to find more full-time jobs, but we should recognise that 80% of people want to work part time and the labour market is able to accommodate them.
Pauline Latham (Mid Derbyshire) (Con)
17. What progress his Department has made on its plans to support separated families.
Gemma Doyle (West Dunbartonshire) (Lab/Co-op)
21. What assessment he has made of the effectiveness of the youth contract; and if he will make a statement.
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
The youth contract was introduced in April 2012 to provide additional support worth almost £1 billion to unemployed young people over the next three years. Although it is too early to make any judgments of its effectiveness, we have commissioned an external evaluation of the youth contract to examine delivery and outcomes, and the first report will be available early next year.
Gemma Doyle
I notice that the Minister gives a cautious response. Is it true that millions of pounds that we should be using to get young people into work are sitting unallocated and helping no one, because the Government cannot get employers on board with the youth contract?
Mr Hoban
A number of young people have been helped by various aspects of the youth contract. Twenty young people in the hon. Lady’s constituency have had work experience as a consequence of it, and another group has been helped into work as a result of the sector-based work academies. I hope that she is doing all she can in her constituency to champion the youth contract and to get more young people into work.
Bob Blackman (Harrow East) (Con)
23. What assessment he has made of results of the housing benefit demonstration projects.
Julian Sturdy (York Outer) (Con)
T3. Like all hard-working taxpayers, I support the Government’s attempts to reduce benefit fraud. However, I have recently received correspondence from a terminally ill constituent whose support has been wrongly withdrawn. Will the Minister assure me that those who truly deserve support, such as my constituent, will benefit from our introduction of a fairer welfare system?
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
My hon. Friend makes an important point. That is exactly why we have been working with Professor Harrington to implement the findings set out in his report. One of his findings relates to cancer sufferers, which is why we published new guidance last month on how they should be treated under the work capability assessment.
Fiona O'Donnell (East Lothian) (Lab)
T6. Many of my constituents who devote a great deal of effort to providing Atos with detailed medical supporting evidence will be deeply disappointed with the Minister’s earlier answer. What steps is he taking to ensure that Atos takes full account of medical evidence when determining work capability assessments—
Fiona O'Donnell
I appreciate that the Minister is eager to answer and look forward to hearing from him. I ask that because at the moment Atos is simply ignoring that evidence.
Mr Hoban
What the work capability assessment does is assess people’s ability to work. It is a review of their capability and functionality, not a diagnostic assessment. That is why the assessment takes place. Of course, it is right that claimants bring along medical evidence, but it must be read in conjunction with the Atos assessment. Decisions about eligibility for employment and support allowance are made by DWP staff, not Atos.
George Hollingbery (Meon Valley) (Con)
T4. The Government have made it clear that although they are keen that most people should be able to deal with the direct payment of housing benefit, that will not be appropriate for all. Will my right hon. Friend reassure the House, and those outside who are concerned about women’s refuges and their futures, that direct payment may be waived in those circumstances?
Mr Stephen Hepburn (Jarrow) (Lab)
T9. My local citizens advice bureau is getting 30 new work capability assessment cases every week, and 80% of them are won on appeal. That is because the Government are forcing sick people who have cancer or brain damage or who are dying back into work. It is a disgrace. When will this barbarity end?
Mr Hoban
As I have said a few times today—I will continue to say it—this process was put in place by the previous Government, a Government the hon. Gentleman supported. What we are looking to do is ensure that those people who can work get the support they need to get into work, rather than abandoning them to a lifetime on incapacity benefit, which he seems to think is the better option.
Duncan Hames (Chippenham) (LD)
T5. Is the disabilities Minister satisfied that the proposed descriptors for the personal independence payments adequately recognise the impact of Crohn’s disease, colitis and irritable bowel syndrome on the daily lives of our constituents who live with those conditions and the invisible disabilities that they endure?
Andrew Jones (Harrogate and Knaresborough) (Con)
T7. What progress is being made to ensure that work capability assessments are sensitive to fluctuating medical conditions such as stroke care?
Mr Hoban
My hon. Friend makes a useful point. Professor Harrington highlighted in his second review the issue of fluctuating conditions. We are working on an evidence base to look at descriptors for fluctuating conditions, to make sure that they are taken properly into account in the work capability assessment.
Dame Anne Begg (Aberdeen South) (Lab)
When the Government started to move people from incapacity benefit to employment support allowance, provision was made for those who were particularly or very disabled so that they would not have to go through the work capability assessment and would go straight into the support group. However, a number of my constituents have been moved from incapacity benefit and on to the work-related activity group of ESA without first going through a work capability assessment. How widespread is this, how many people is it happening to, and why is it happening?
Mr Hoban
I would be grateful if the hon. Lady supplied me with the evidence she mentions. There are clearly situations in which people go straight into the support group without undergoing a work capability assessment. It depends on the information supplied when they originally make the application.
George Freeman (Mid Norfolk) (Con)
T8. The scandalously high rate of youth unemployment was perhaps one of the previous Government’s worst legacies, and my constituents warmly welcome the creation of 1 million new jobs and 600,000 apprenticeships. Does the Secretary of State agree that in rural areas young jobseekers face particular challenges in accessing small, fast-growing companies in the rural economy, and will he join me in supporting the local voluntary big society initiative launched by The Norfolk Way—it started a work club and enterprise bursary in which local entrepreneurs support jobseekers—in Mid Norfolk last week?
Dr Eilidh Whiteford (Banff and Buchan) (SNP)
We have been told that Professor Harrington’s recommendations on the introduction of mental health champions to improve work capability assessments have been implemented, yet only two mental health champions cover the whole of Scotland and both of them are based in the central belt. What steps have Ministers put in place to measure the effectiveness of mental health champions?
Mr Hoban
We have introduced a mental health champion in every single assessment centre throughout the country. We have asked Professor Harrington not only to look at new changes, but to review changes that have already been proposed and to monitor their effectiveness. We will continue to follow that process.
Kate Green (Stretford and Urmston) (Lab)
Ministers assured us that the flexibilities introduced for lone parents on jobseeker’s allowance under Labour would continue, yet the number of lone parents who have been sanctioned has risen dramatically. In a written answer on 24 October the Minister said that the reasons for sanctions were exactly the same as those for other jobseekers. Can the Secretary of State explain exactly how those flexibilities are being properly applied and what training is being delivered to personal advisers in Jobcentre Plus?
Mr Hoban
I think we all believe that it is important that where lone parents can work, they should work, because that helps to boost their income and that of their family. Guidance is given to personal advisers on jobseeker’s allowance to ensure that the sanctions regime is applied appropriately to lone parents, as in the case of all jobseekers.
Mr Edward Leigh (Gainsborough) (Con)
What, hitherto, has been the fraud and error rate in child benefit?
David Wright (Telford) (Lab)
How many people who have been medically retired from their jobs with severe conditions are being put through the work capability assessment and having their benefits attacked?
Mr Hoban
I do not have the precise figures to hand, but I will look into them and write to the hon. Gentleman. It is important to remember—I think there is agreement on both sides of the House about this—that working helps many people’s medical conditions; there is very strong evidence to support that. That is at the heart of the work capability assessment that Labour introduced when in government, and we are trying to sort out the problems with it.
Work Capability Assessment (Government Response)
Mark Hoban Excerpts(11 years, 9 months ago)
Written StatementsRead Full debate Read Hansard Text Read Debate Ministerial Extracts
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
Today I will be publishing the Government response to the consultation—“Work Capability Assessment: accounting for the effects of cancer treatment”.
I strongly support the principle of the work capability assessment and am committed to continuously improving the assessment process to ensure it is as fair and as accurate as possible.
We have a statutory commitment to an annual independent review of the work capability assessment for the first five years of its operation and appointed Professor Malcolm Harrington in June 2010 to start these reviews.
Professor Harrington has to date carried out two independent reviews of the work capability assessment and is currently undertaking a third. As part of his second independent review Professor Harrington asked Macmillan Cancer Support to look in detail at how the work capability assessment assesses people with cancer in order to provide him with evidence for further recommendations for improvement.
As a result of the evidence received from Macmillan we decided to conduct an informal consultation to seek a wider range of views and evidence. The consultation “Work Capability Assessment: accounting for the effects of cancer treatment” was announced on 24 November 2011 as part of the Government’s response to Professor Harrington’s second review.
Today’s document outlines the responses received to that consultation and provides further information on how we intend to change the way the work capability assessment works for people receiving cancer treatment based on consideration of those responses.
The revised proposals expand the categories of cancer treatments under which a claimant may be treated as having limited capability to undertake work-related activity to now include individuals who are: awaiting, receiving or recovering from treatment by way of chemotherapy irrespective of route; or awaiting, receiving or recovering from radiotherapy.
I will place a copy of the full Government response to the consultation in the House Library and it will also be available later today at: www.dwp.gov.uk/consultations.
Colin Traynor
Mark Hoban Excerpts(11 years, 9 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
The Minister of State, Department for Work and Pensions (Mr Mark Hoban)
I thank the right hon. Member for Oldham West and Royton (Mr Meacher) for raising these important points on the handling of this case, and I assure him that we are committed to improving the work capability assessment, the incapacity benefit reassessment and the appeals processes.
I would like to start by restating our sincere condolences to Mr Traynor’s family. The right hon. Gentleman will be aware from his previous correspondence with the Secretary of State on this case of our plans to undertake a full internal review. This review has now been completed, and it confirms that we have correctly applied the procedures for incapacity benefit reassessment in this case. The work services director for Jobcentre Plus North West and representatives from the Oldham benefit centre have arranged to meet the right hon. Gentleman and members of Mr Traynor’s family to discuss the case on 28 September. Let me deal with a few points in respect of Mr Traynor’s case before dealing with the broader issues.
Following a WCA, it was decided that Mr Traynor did not have limited capability for work, and he was found fit for work with effect from 4 January. Prior to this decision, Mr Traynor had been contacted by the decision maker to establish whether there was any further evidence that should be taken into account. No further information was provided at that stage, and we wrote to Mr Traynor confirming our decision. Mr Traynor submitted an appeal against the decision on 12 January and continued to receive benefit throughout this period—albeit at a basic rate—while his appeal was considered.
Following the consideration of new information, in the form of evidence from Mr Traynor’s GP and an epilepsy specialist nurse, the original decision was changed by a Department for Work and Pensions decision maker and Mr Traynor was placed in the work-related activity group. The right hon. Gentleman quoted from the letter from Mr Traynor’s parents and solicitor, which I have read, and he suggested Mr Traynor was facing increased stress. That was not communicated to DWP during that period.
Mr Meacher
Irrespective of whether the distress, of which the parents were aware, was made known to the authorities, the crucial point in this case is: how can a 29-year-old who had been subject to grand mal seizures since he was 14 months old, and for whom Remploy had desperately tried for three years to get a job and could not do so, have been regarded as employable?
Mr Hoban
I do not want to get into the details of Mr Traynor’s case, because there is an opportunity for the right hon. Gentleman and Mr Traynor’s family to go through those with the regional director. I will come on to deal with the process in a bit more detail. Mr Traynor was asked questions during the course of his assessment by an Atos employee, which led to that conclusion. As I said a few moments ago, it was not until Mr Traynor submitted an appeal that he provided us with further evidence. The Department had asked for that evidence earlier and it had not been supplied.
I wish to make a broader point that comes out of this and other cases, which is that it is important that claimants provide information to support their claim at the earliest opportunity, so that we make the right decision first time around. I am sorry to say that we often find that evidence to support an application is provided only at the appeal stage. Not only is it the responsibility of all of us, as Members of Parliament, to help our constituents, but it is the responsibility of groups advising people with complex conditions, be they disability awareness groups or Citizens Advice, to ensure that when they work with people they encourage them to submit the evidence at the outset, so that we get these decisions right first time.
The right hon. Gentleman asked why Mr Traynor was referred for a work capability assessment. The reassessment of claimants entitled to the old-style incapacity benefit is a key part of our reform agenda to create and deliver a 21st-century welfare system by ensuring that those people who can work are given the correct help and support to do so. We do not believe that it is acceptable to write people off to a lifetime on benefits because they have a health condition or impairment. A claimant on incapacity benefit may not have had to speak to anyone in the Department about their health condition or work options for as long as five years. People are left on their own with no support or sense of how and when they may return to work.
The employment and support allowance regime recognises the importance of work and is designed to help claimants move towards employment with the right help and support. We therefore need to ensure that people currently receiving incapacity benefits are supported in preparing for a return to work where some form of employment is a possibility. The reassessment of 1.5 million existing incapacity benefits claimants started nationally in April 2011 and is expected to take three years to complete. Claimants are being reassessed using the work capability assessment process. Claimants who are assessed as having limited capability for work will be moved to ESA and will be placed in either the support group or the work-related activity group. The Department does not aim to reduce the levels of support for the most severely ill or disabled people, so claimants in the support group will be paid a higher rate of benefit. Claimants in the work-related activity group will be expected to undertake activity to support their return to the labour market.
That process is based on the Government’s fundamental belief that many people with health conditions are able to sustain and progress in employment. Indeed, evidence points to the negative impacts of being without work and suggests that appropriate work is generally good for people, regardless of whether they are disabled or have a health condition. In the context of Mr Traynor’s condition, the respected book “Fitness for Work”, published by the Faculty of Occupational Medicine, clearly sets out that
“most people with epilepsy are capable of normal employment without need for supervision or major restriction”.
That is supported by Epilepsy Action, which states on its website that many people with epilepsy do go out to work, that their epilepsy does not disrupt their work in any way and that nearly all jobs are open to people with epilepsy. I pay tribute to the hard work of organisations such as Epilepsy Action, which work not only to support their members but, crucially, to inform employers and tackle misconceptions about epilepsy.
Of course, no two individuals are the same and it is essential that the work capability assessment is capable of looking at individual circumstances and dealing with the wide variety of health conditions that individuals may have. That is why the work capability assessment was developed in consultation with medical and other experts, alongside representative groups. The working group, and that of a subsequent internal review carried out by the Department, includes an expert in neurological disability and rehabilitation to ensure that it deals effectively with conditions such as epilepsy.
The right hon. Gentleman commented that Colin was confused as to why he had been called back for reassessment. I will set out why we are going through the reassessment process and say a little about the process that happens when someone is called for assessment. Guidance to staff refers to the fact that claimants are not already identified as vulnerable but might become so at any point during their IB reassessment process. Following the letter to the claimant advising them that incapacity benefit is changing and that we will be assessing their entitlement to ESA, we call them to ensure that they understand the process and provide them with the opportunity to ask about anything about the process that might concern them. The ESA50 and the accompanying letter encourage claimants to provide full details about their conditions and offer face-to-face help to complete the form if they feel they need it. Once returned by the claimant, the content of the ESA50 is scrutinised by Atos, which can refer to a claimant’s GP for more information or advise departmental staff about any vulnerability if it believes it is necessary to do so.
The right hon. Gentleman suggested that the points were awarded by a computer, but the medical assessment conducted by an Atos Healthcare professional is a confidential, face-to-face discussion about the claimant’s condition that affords both parties the opportunity to identify and respond to any vulnerability that might prevent the claimant participating effectively in the IB reassessment process. Prior to making a decision about a claimant’s entitlement to ESA, the decision maker calls the claimant to provide them with an opportunity to offer any additional evidence. We recognise the concerns that people called for reassessment might have, which is why we have tried to ensure that there are steps in the process to explain to them what is happening, reassure them and give them the opportunity to make their points and express their concerns about the process.
Although we believe that the need for, and the principles of, the work capability assessment are right, the system we inherited from the previous Government contained flaws that undermined its effectiveness. We have therefore moved swiftly to put things right and are committed to improving the work capability assessment continually to ensure that it is as fair, accurate and efficient as possible.
We recognise that many people with a health condition want to work and can do so with the right support. In June 2010 we appointed Professor Malcolm Harrington, a highly respected occupational physician, to undertake independent reviews of the assessment. He has completed two reviews and is currently undertaking the third. His reviews set out a series of recommendations for improving the assessment. We fully endorsed the recommendations and are committed to making the changes as quickly as possible. For example, we have: improved the standards and consistency of decision making through additional training and better use of evidence; improved the way we communicate with claimants by providing personalised statements, summarising key advice clearly and implementing the customer charter; and made changes to the claims process to better support the claimant at each step of the process and ensure that they understand what is required of them.
Professor Harrington has also worked with charities to propose alternatives for the majority of work capability assessment activities, although I understand that, in relation to epilepsy, nothing has been received in relation to consciousness. We are confident that the improvements we are making to the assessment following these reviews will ensure that we increase the number of decisions that are right first time and improve the service provided to claimants.
It is important to state that Atos does not make the decisions on benefit entitlement; decision makers in the Department make the decisions after considering the advice Atos provides and any other appropriate evidence, including information from GPs, consultants and so on. The Department makes millions of such social security benefit decisions each year, the majority of which are not appealed. In fact, between October 2008 and May 2011 the Department made more than 1 million decisions following receipt of a work capability assessment from Atos. Only 9% of those decisions were overturned.
Let me talk about what we are trying to do to improve the appeals process. We want to encourage claimants to provide all the evidence to support their claim at the earliest opportunity. The Department for Work and Pensions now interacts more with claimants at an early stage to ensure that decision makers get more decisions right first time. We are also introducing a mandatory reconsideration process for benefits, so that when a claimant queries a DWP decision, they will be given an explanation by telephone and helped to identify any additional evidence that could change it. Claimants will still be able to appeal after the reconsideration if they wish.
This debate was initiated as a result of the unfortunate case of Mr Traynor and we extend our sympathy to his family, but it also highlights why we are right to introduce the additional stage in the process where a decision maker contacts the claimant to seek additional evidence before they make a final decision. The introduction of mandatory reconsideration will build on that. We will continue our programme of reassessing existing incapacity benefit claimants over the coming years.
Mr Meacher
I am grateful to the Minister for giving way. He has largely been talking about process. Clearly, the Government are trying to improve the process. However, the fact that there have been three reviews by Professor Harrington suggests that the process is pretty flawed.
May I return to my original question? Whatever improvement there has been in the process, how can someone subject to grand mal epilepsy seizures virtually from birth have been construed, at any stage in his 29 years of life, as able to work? He wanted to work; he probably came to the original work capability assessment eager to work. But how could he be accepted for working when Remploy and others considered that he was unemployable?
My last point is that Mr Traynor probably would not have died if he had not received the deduction of £70 a week in his incapacity benefit. How would that get someone into work? It simply produces extreme stress and anxiety.
Mr Hoban
Let me deal with those points. The right hon. Gentleman asked why Professor Harrington had done three reviews. The legislation, passed when his party was in government, actually required five independent reviews to be carried out. Professor Harrington is now conducting the third of those reviews. That is why it is happening. The reviews also demonstrate a commitment to learn, develop and listen to the experiences of claimants and the groups that represent them.
I will try not to go through the fine detail of Mr Traynor’s case; I am not sure that Parliament is the right place for that. However, having looked at the assessment form that was completed through a conversation with Mr Traynor, I should say that it was clear that the number of fits that he had during the day were relatively few across the course of the year. That was the information used to determine whether he was capable of working; it was then superseded by the letter from his GP and the epilepsy specialist nurse. Based on the original information supplied, the conclusion appeared to be right. Later information led to the reassessment of the conclusions made at that original assessment. I am sure that the north-west director will go through that in more detail with the right hon. Gentleman and Mr Traynor’s family.
We will continue to learn lessons from employment and support allowance, incapacity benefit reassessment and the work capability assessment. We are applying those lessons to the introduction of the personal independence payment, particularly around appeals and reconsiderations, to encourage claimants to provide all evidence to support their claim at the earliest opportunity. I reiterate that point. It would improve the whole process if we encouraged claimants to provide as much information as possible at the start of their application rather than leaving that to the appeal process. That is one of the learning points to come out of the debate this evening.
Question put and agreed to.