Personal Independence Payments

Jessica Morden Excerpts

Tuesday 25th November 2014 Westminster Hall

[Yasmin Qureshi (Bolton South East) (Lab)]

It is a pleasure, Mr Crausby, to serve under your chairmanship this afternoon. I am grateful to have been granted this debate on the processing of personal independence payments. As in the constituencies of many of my colleagues, concern about the time taken to process PIP payments has been significant in my constituency. Several cases that have been brought to my attention are both shocking and heart-wrenching. I am here today to represent constituents who have come to me in despair for their stories to be heard. I know that many right hon. and hon. Members throughout the country have constituents in similar situations. I thank the organisations that have contacted me recently to tell me about their work and some of the challenges faced by the people they help. They include Macmillan Cancer Support, Scope, Mencap, the Muscular Dystrophy Campaign and Parkinson’s UK.

I believe there is strong support in this country for a social security system that helps people to get by when they fall on hard times, and that provides dignity and a decent standard of living for those who are unable to work because of sickness or disability. Before being elected, the Prime Minister said:

“The test of a good society is you look after the elderly, the frail, the vulnerable, the poorest in our society. And that test is even more important in difficult times, when difficult decisions have to be taken, than it is in better times”

yet, four and a half years on, life for disabled people is harder than ever. They have been among the worst affected by the Government’s decisions.

As the House has heard, the delays in personal independence payments are a serious problem, not only for my constituents in Bolton South East, but for people throughout the country. They are desperate people. Many of them have worked and paid into the system for years, but have been struck by disability or illness and forced to wait months for help from the Department for Work and Pensions.

PIP is a non-means-tested benefit available to people suffering ill health or with a disability. It is intended to help those who receive it so that they can cover the additional costs that will inevitably arise from their condition, whether they are working or not. It is important to remind the House that life costs more for those who are disabled. There may be additional costs for special food, medicines, equipment, extra heating and lighting costs for those who need to stay at home longer, and transport costs for those who are less mobile. Such extra costs are not luxuries. They are essential to a life of dignity, and any civilised society should make it a priority to see that people who need such help get it without fuss.

[Jessica Morden (Newport East) (Lab)]

A constituent of mine who has cancer and lost the use of her legs was one of the 720 people in Newport East with an outstanding claim. She was paid in October. The payment was approved in August, but it took until October to pay her, with no backdating. Does my hon. Friend agree that the Minister should address that point, because it is outrageous that we should leave people that long with no backdating?

[Yasmin Qureshi]

I entirely agree with my hon. Friend. The crux of the problem is delay, not only in the assessment programme, but in giving the money. I will speak about a constituent in a similar situation to that of her constituent.

A recent Scope research paper shows that the costs add up to an extra £550 a month. Some costs cannot be avoided, but disabled people too often continue to pay over the odds for everyday items and services. The Government must guarantee that the value of PIP keeps up with disabled people’s extra costs. For example, placing a triple lock on PIP, as the Government have done on pensions, would ensure that its value is maintained and build the financial resilience of disabled people. PIP is the financial lifeline that disabled people rely on to help to meet those costs. Instead, its processing has brought distress and hardship to some of the most vulnerable people. Sadly, the Government have completely failed to remember the human impact. Behind the bureaucratic language and spreadsheets are enormous backlogs of ordinary people in need who are being let down and mistreated. I will give a few examples, which I am sure will be familiar to colleagues and their constituencies.

Mr and Mrs Booth came to my advice surgery in March. Mr Booth had had a stroke in August 2013. He was paralysed on his right side. He had been waiting for an Atos assessment since September 2013. PIP is a passport to other benefits and his wife could not apply for carer’s allowance until he received PIP. Mr Booth told me that he was being summoned to court the following week, and that he faced having his home repossessed because he could not repay his mortgage as a result of not being able to access benefits. He was receiving only statutory sick pay, and his future was hinging on the Atos assessment.

I wrote to the Secretary of State on 3 March and highlighted Mr Booth’s case. A week later, the judge adjourned the repossession order for two months to allow the situation with Atos to be resolved. By the time Mr and Mrs Booth revisited me at my surgery in July, Mr Booth had had his assessment in May, but they were still waiting. They had contacted DWP twice. It had assured them that the matter would be dealt with soon. Clearly that was not the case. I contacted the right hon. Member for Hemel Hempstead (Mike Penning), then Minister of State, Department for Work and Pensions, urging him to look into the case as a matter of urgency. I received a response at the end of July, which addressed some of the issues I had highlighted. The letter stated:

“I am sorry for the time it has taken to process Mr Booth’s PIP claim of 12th September 2013. There was an initial delay in forwarding it to Atos, the assessment provider, because we needed to validate the claim and this was not completed until 17th October. The delay in arranging for this to be done is regrettable. Unfortunately, experience so far has highlighted that in many cases, the assessment process has been taking longer than expected. We are continuing to monitor this closely and we are working with the assessment providers to try and reduce the time they are taking to complete their part of the processes.”

That was unfortunate and regrettable for Mr Booth. He was given a back payment of £4,694.37 for the 10 months he had waited, but it came too late for him. His home was repossessed and he and his wife had been made homeless by the negligent delay.

A second constituent, Ms Sylvia Syddall, contacted my office on behalf of her husband who had suffered a heart attack and three subsequent strokes. She had made a claim to cover the additional costs to support her husband. Atos first informed Ms Syddall that her claim had been received four months after the initial application was made to the DWP, and 16 months from the present day. Several administration errors followed, and Atos insisted on a medical assessment, despite being given much medical evidence stating that Mr Syddall was severely ill and had been hospitalised for a prolonged period, and was unable to feed and wash himself. However, the delay continued for weeks. Atos kept insisting that it would do a medical assessment despite there being so much staff medical evidence staring it in the face and telling it exactly what was wrong with him. Sadly, Ms Syddall’s husband passed away without his PIP payment ever being processed and completed. His wife had been paying for the additional costs herself and sadly, she did not even have enough funds to pay for his funeral. Sixteen months on, Ms Syddall is without her husband, without having received any payments. It is a particularly troubling case, demonstrating the consequences of the deeply flawed process that we seem to have at the moment and how such delays are hurting the most vulnerable.

Let me give a third example. Mr Darius Pope is a young disabled constituent, confined to a wheelchair after a road accident. He suffers depression. He is now suffering at the hands of Atos and from over six months of the DWP chaos. Will the Minister tell me what I, as an MP, should say to a constituent such as Mr Pope, who is faced with such considerable stress and anxiety from the processing of his personal independence payment application that he tells me he would take his own life if it were possible for him to walk out of his wheelchair? This constituent has contemplated suicide. The additional costs of living are so burdensome that he has to borrow money from his parents, which is not a great situation—that relationship has become increasingly strained.

Those are just a few of the appalling cases from constituents who have allowed me to share their stories, but there are many others. As I have said, I have no doubt that such stories are replicated throughout the country. When I posted about this debate on social media, I was inundated with stories from across the country.

The concerns do not just come from my constituents or colleagues. In a report published on 27 February 2014, the National Audit Office said that the “poor” early operational performance had led to long delays and uncertainty for PIP claimants. It said that the Department had failed to allow sufficient time to test the new system and that unexpected delays in the assessment process had led to a large backlog of claims. The NAO recommended that the DWP set out a clear plan for informing claimants about the likely delays they would experience while plans to improve performance took effect. I ask this question now and will ask it again later: will the Minister today confirm what progress has been made?

--- Later in debate ---

[Jessica Morden]

Back in April, in a similar debate on personal independence payments in Wales, the then Minister admitted that there were delays in all parts of the process, including at the DWP end. Does my hon. Friend believe it is important to hear from the Minister today how much of that delay in Wales is Capita and how much is the DWP, and what he and the DWP are doing to speed up the process at the DWP end, which he is responsible for?

[Yasmin Qureshi]

I entirely agree with my hon. Friend, and I hope the Minister has heard what she says—she echoes a concern that others have about the delays.

The tragic part of the situation is that everybody says, “Yes, there are delays,”—we have been hearing that since last year—yet when the pilot project was rolled out, why was it not rolled out on a smaller scale? Why were proper resourcing and staffing not given to the new system of assessment? Surely people must have known that when a new project is rolled out, there will be teething problems. The purpose of pilot projects is to see what happens, so why not do the pilot projects on a small scale? Why not make sure that the resources are there to deal with all the eventualities and problems? Why carry it out on such a massive scale that we end up with those backlogs? The backlogs are still there. It may be a naive solution, but why does the Department not employ more people who can process applications? Why does it not tell Atos to speed up its assessment process? I cannot believe that in the 21st century, in the country that we live in, such things cannot be expedited. For months and months we have been hearing the same story—“Yes, there are delays, yes, there are delays”—but there are solutions, and it seems as if nobody in the Department of Work and Pensions or other Ministries is bothering to listen or trying to deal with the solutions. It is almost as if lip service is being paid by everybody—they say, “Yes, there are delays; we are dealing with it,” but nothing has been done.

The Work and Pensions Committee and the Public Accounts Committee have described services to PIP claimants and the length of time people must wait for decisions on PIP claims as unacceptable. The Chair of the Public Accounts Committee rightly said:

“The implementation of Personal Independence Payment has been nothing short of a fiasco.”

I am pleased that the Minister recently acknowledged that the situation is not satisfactory and is working collaboratively with the assessment providers to improve performance and reduce the backlog of claims, but I would still like to ask him this: why should sick people have to pay the price for his maladministration?

Data released by the Department show that, of the 529,400 cases registered for the personal independence payment between April 2013 and the end of July this year, just over 206,000 have been cleared—either awarded, declined or withdrawn. However, the figures do not reveal how long those individuals had been waiting in that 16-month period when PIP was first introduced. Why are the Government not disclosing data on waiting times?

Before the summer, the Secretary of State reassured the House that, by autumn 2014, no PIP claimant would have to wait more than six months, and that, by the end of the year, no one would be waiting for more than 16 weeks. However, I was disappointed that the Department is working towards reducing its waiting times to 16 weeks to assessment rather than to payment, as first implied by the Secretary of State. Based on that time frame, the absolute earliest that a claimant could expect to receive a decision would be after 18 to 20 weeks, which is not acceptable.

In any case, autumn has passed, but I still have cases of constituents who have been waiting for more than six months. The end of the year is fast approaching. Will the Minister tell the House why he was not able to meet the autumn target for the constituents of Bolton South East, and how he intends to achieve the end-of-year target?

The situation is not getting any better; it is getting worse. People are facing major delays with both Atos and Capita to secure face-to-face meetings, and it is taking far too long for Atos and Capita to report after assessments. The longer those problems persist, the more long-term the impact. What is the Minister doing to ensure that his Department’s contractors provide an acceptable service to claimants?

Fightback is a local charity in my constituency that helps a considerable number of constituents. It reported to me that its helpline has been inundated with disabled people phoning for advice. It has received almost 50 calls on PIP delays in a day. Many are facing extreme delays of well over six months.

If the Department has revised its assumption, will the Minister set out the end-to-end process of PIP claims and how much time each part of the process takes? Does he agree that it is right and proper to ensure that disabled people, including those affected by cancer, receive financial support as quickly as possible, and that 11 weeks to payment, as suggested by Macmillan, is a more acceptable time to wait?

What struck me as unusual when carrying out the research for today’s debate is the reason why the Government have not published for more than a year the average length of time it takes to process PIP claims for normal and special rules as part of their quarterly statistics. In the interests of transparency, will the Department publish clearance and waiting times to demonstrate that claimants are waiting no longer than 16 weeks to assessment, in line with the current aspiration? Considering that the benefit has been in place for a year, why is it taking so long to provide a rounded and representative picture of PIP performance, improvement activity and claimants’ experience?

Earlier, I explained that my constituents Mr Pope and Mr and Mrs Booth had fallen into burdensome debt because of the additional costs of disability. A Scope report shows that they are not alone. I do not know whether the Minister is aware that statistics reveal that the disabled are twice as likely to have unsecured debt such as payday loans and credit card debt, and debt such as logbook loans. Such debt often totals more than half their household income. Even the Government’s research has shown that the disabled are over-represented among high-cost borrowers: 18% of disabled people use that type of credit, compared with 5% of non-disabled people. That prompts the question: why is a group that is already vulnerable to financial pressure being “looked after” by legal loan sharks and doorstep lenders, not the Government?

As we know, debt does not just make day-to-day living harder for Mr Pope and others. It is impossible for people to plan for the future when they cannot be sure whether they can keep a roof over their head. Debt narrows their horizons. A disabled person’s debt problems are only compounded by the additional difficulties they will have in finding work that is suitable for them.

I hope the Minister uses this opportunity to answer the questions I have asked and to explain what he and his Department are doing to make the system easier for claimants. We have heard in the past acknowledgement from him and others that the delay is unacceptable and more must be done to address it, but what specific actions have been put in place to do that?

The essence of the debate is common human decency and treating people with dignity and respect. Certainly in the case of PIP, many hundreds of thousands of people in our country have failed to be protected by the Government. I look forward to hearing the Minister’s response with concrete information on what they have done so far and concrete proposals on what they will do to deal with the backlog.

[Alison Seabeck (Plymouth, Moor View) (Lab)]

I should start by explaining why I am lisping. I have just had major dental treatment. I apologise, but it is really uncomfortable.

I congratulate my hon. Friend the Member for Bolton South East (Yasmin Qureshi) on obtaining the debate. Such a debate could take place almost daily, because every MP will have a considerable number of constituents who have been deeply affected by the process that they are having to go through. I have a long list of constituents who have faced significant delays or who have been told that they must travel to places such as Portsmouth, which is three and a half hours from Plymouth, for assessments. Others turned up for assessments in Tavistock, which is nearer—20 miles away—only to be told on arrival that the assessment had been cancelled but somehow there had been a failure to inform them. The individual I am thinking of applied in January and, before the abortive visit to Tavistock, was told that his file had been lost. All these individuals are extremely anxious and vulnerable. If we add those having difficulty with the employment and support allowance system, the number rises again.

Let me just mention Mrs P. She does not want to be named. She is vulnerable and, like many of my constituents, is anxious about her name being in the public domain. I have in many of these cases already written to the Department for Work and Pensions. Mrs P applied many months ago. She has had, and continues to have, major cancer operations on her lung, liver and bowel. She had to postpone the last assessment because of a lung operation. Atos has confirmed that cancer sufferers cannot escape assessment unless terminally ill. This lady is extremely ill. We chased the assessment, and it happened. She is waiting for the DWP to produce a decision and was told that that could take up to 26 weeks. In some cases, we are now looking at almost a year from applying to receiving a decision, and as we have already heard, some people do not live long enough to hear the outcome. That is utterly unacceptable.

I shall focus today on one particular group—people with muscular dystrophy. I am a member of the all-party group on muscular dystrophy, and a number of constituents have approached me at different times with issues specific to this disease. Most people in this Chamber will know that the term “muscular dystrophy” describes about 60 mostly genetic conditions. The Muscular Dystrophy Campaign has highlighted to me a number of individual cases, including a lady who had her assessment in the summer of 2013 and was told only this month that she had been lost in the system.

The Muscular Dystrophy Campaign was told at a meeting with the DWP that the delays at Atos were attributable in part to under-staffing issues. It would be interesting to hear from the Minister whether that position has changed or improved to deal with some of the backlog.

[Jessica Morden]

I certainly had a constituent who, when they complained about delays, was told by staff that they could not do anything about it because there were not enough staff on and to contact her MP if she wanted any action at all. Is it not sad that people waiting in this situation should have to contact their MP, rather than just receiving the payments that they are due?

[Alison Seabeck]

My hon. Friend is absolutely right. As was pointed out earlier, rolling out a scheme on this scale without having piloted it has contributed to some of the misery that is being caused around the country.

The MD Campaign has also raised the case of a 16-year-old with Emery-Dreifuss muscular dystrophy and a serious heart condition who simply failed to get through on the telephone. She tried and tried, and it caused her and her grandparents, with whom she lives, major concern. Just accessing the system can be unbelievably difficult for people.

For this group, the 20-metre rule is one of the most controversial elements. It replaced the 50-metre rule. Many of those with MD-related conditions can, on a good day, make 20 metres, but, because the disease is progressive, they can quite quickly not be able to walk 20 metres, even with sticks. The evidence from people with muscular dystrophy is that the wider discomfort issue is not considered by those who make the assessments. An individual may well be able to walk 100 metres, but 80 of those metres are absolute agony. No reference is made to that; no consideration seems to be given to it. Equally, there are issues about the surface on which they are walking. They may well be able to do 20 metres on the flat, but if they are asked to do 20 metres uphill or on an uneven surface, it becomes impossible. I just do not think that the regulations and guidance as currently set out protect individuals in those circumstances.

Worryingly, discussions with people with muscle-wasting conditions post-assessment have led the MD Campaign to have serious concerns about the lack of knowledge of this type of progressive condition among the assessors. For example, one lady with a long-term and progressive neuromuscular condition was told that she “may get better”. Sadly, she will not. The degree of ignorance in that case was worrying. There are also examples of gross insensitivity, which I am sure the MD Campaign would be willing to pass on to the Minister if he wanted to hear them. For example, one person was congratulated when they fell over. I find that insensitive to the nth degree.

I would be grateful if the Minister explained why some assessment centres are inaccessible, because there are a number of examples of people being invited for interview and then discovering that the interviews take place on the first floor of the building, up a flight of stairs. That might be a sort of secret test—an attempt to catch people out—or simply very bad planning, but perhaps the Minister will be good enough to look at access to the various centres.

I fully understand the need to ensure that only those entitled to support receive it, and most of my constituents accept that principle. However, the process is still failing too many people. The Government clearly underestimated the size and complexity of the problem, and the contract was let without care being taken to ensure that the company carrying out the assessments actually had people with the right skill and understanding to deal with some very rare conditions and vulnerable people.

The Government may not be disclosing data on waiting times, but in closing I ask whether the Minister can tell us what percentage of claimants have seen their files recorded as having been lost since PIP was introduced. Can he explain why the 15th largest city in England, Plymouth, with an ageing and disabled demographic, has no adequate facility for assessment and people have to go as far as Portsmouth?

Parliamentary Under-Secretary of State for Welfare Reform (Disabled People)

Jessica Morden Excerpts

Tuesday 28th October 2014 Commons Chamber

[Nia Griffith (Llanelli) (Lab)]

I rise to speak in this debate because I feel very strongly that every disabled individual, no matter what their disability, deserves to have the utmost respect and to be valued for their skills. We should be doing all we can to break down the very real barriers that prevent disabled people from taking a full part both in the workplace and in social activities.

Before I turn to the concerns of disabled people in my constituency about the effect of Government policies on them, I want to pay tribute to the Llanelli Disabled Access Group. Sadly, it has had to wind up its activities this month, but over the past few years it has done a really good job advising people on how to adapt both public and private buildings, inspecting those buildings and giving out awards for good practice. The group’s work has been excellent and it will be sorely missed.

I will briefly mention PIP assessments, which I am extremely worried about. I have several constituency cases of great concern, because people are in real financial difficulties. One constituent applied for PIP in September 2013 and had the medical assessment in December, but did not finally receive the benefit until September this year. Another applied in July 2013, but had not even had the medical assessment by June 2014. People are therefore having to wait a whole year. After having been to an assessment, they are very often told to go for another one. They ask whether they should go to it and are told that they should not, because they have already been to one, but they then get a letter saying that their benefit has been cut off anyway. These sorts of things must really be put right. I hope that the Minister with responsibility for disabled people will make a real effort to get such things right for these people.

[Jessica Morden (Newport East) (Lab)]

Does my hon. Friend agree with constituents of mine who have asked me to convey that the repeated changes are hitting disabled people in multiple ways—the year-long wait for a PIP decision, or being hit by the bedroom tax—and really terrifying them? Does she agree that we should never underestimate the real fear they experience during a year of waiting for such support?

[Nia Griffith]

I very much agree with my hon. Friend. There are certainly some very real concerns, and I know that many of my constituents are very worried about what will happen during the transition from DLA to PIP. We obviously very much hope that the Government will sort these things out long before our constituents are put through the process.

I want to express very real concerns about people with degenerative conditions being put in the work-related activity group. It is terrible to have a degenerative condition—it is horrible to have a sort of life sentence—but it is worse to be constantly called in. The Minister says that that is to see whether they need extra help, but they may already receive the highest level of support, so that is rather difficult to believe. They should be exempted from repeated assessments.

I want to refer to the Welsh Affairs Committee’s report in which we detailed several concerns about the Work programme in Wales. It has a very poor rate of success in Wales, with only one in 20 people in the disabled category being found a position. That success rate of 5% is disgraceful. It does not compare favourably with the rate of 7% in Britain as a whole, and it certainly does not compare favourably with that for able-bodied people. Oxfam Cymru described some appalling practices:

“People who were seen as furthest away from the labour market were de-prioritised and only got any support at all after having very strong local advocacy.”

It also referred to the “absence of personalised support”. The then Work and Pensions Minister, the hon. Member for Fareham (Mr Hoban), told us:

“Work providers…need to improve their employer engagement effort. They need to increase the supply of jobs that are available to people who have been out of work for some time.”

The Work and Pensions Committee called for a national action plan, before the end of 2013, to engage employers in the Work programme. Will the Minister tell us what progress has been made in getting better engagement from employers, and give us categorical assurances that no such approaches to employers involve employing anybody on less than the minimum wage? We are so concerned about the comments of the Minister for Welfare Reform because we feel that they may betray a hidden Government agenda. That is why we need such assurances.

As my right hon. Friend the Member for Stirling (Mrs McGuire) explained so well, there has been a concerted attack on disabled people, and talk of swingeing cuts to the incomes of those who are already among the poorest in society but who are portrayed as scroungers. Sadly, there has been a rise in the number of incidents of hate crime. There is a real responsibility on everybody in government to do their utmost to combat negative images and ensure that we give disabled people the respect they deserve. We should do all we can to enable them to fulfil their potential, whether in the workplace or in other spheres of their lives.

Work Programme (Wales)

Jessica Morden Excerpts

Thursday 1st May 2014 Westminster Hall

[Jessica Morden (Newport East) (Lab)]

As hon. Members have said, evidence to the Welsh Affairs Committee on the Work programme highlighted that it is clearly underperforming in Wales. The first figures show that just one in nine or 10.8% of those going on to the programme obtain sustainable employment. In their response, the Government said that the figures were from June 2013 and that it was too early to judge the newer entrants—those who had been on the programme for between three and six months.

However, the latest figures show that, six months on, Wales is still bottom according to the Library and data derived from the Department for Work and Pensions. In December 2013, the UK average was 18.7% and Wales was still behind at 16.7%—the lowest for any area of the country. We know there are particular challenges in Wales, but it would be good to hear from the Minister today what we can do to help with the challenges.

Among other things, the report expressed concern about the two prime providers in Wales. My hon. Friend the Member for Blaenau Gwent (Nick Smith) said that, as of December 2013, Working Links Wales was in the middle of the performance table, and Rehab JobFit was second from the bottom compared with other providers throughout the country. The former Minister, the hon. Member for Fareham (Mr Hoban), said in evidence to the Committee that he would “badger them to improve”, and it would be helpful to know how that is going.

As the hon. Member for Monmouth (David T. C. Davies) said, our report also highlighted that the programme’s success in helping those with the most severe barriers to employment was yet to be proven. The ambition is worthy, but how successful is the Work programme in that respect and for those who come off it? Will the Minister explain what more is being done with that group, and how the Help to Work scheme will work now that it has been implemented in Wales? I hope that it will help people and not penalise them with an excessive sanction regime if they cannot find work. In particular, it would be helpful to hear what more we can do about lone parents, particularly women. Again, Wales is underperforming on that.

On a positive note, some subcontractors out there are doing particularly well. Labour-controlled Newport city council is the subcontractor to Working Links Wales in my area and has one of the best performances in Wales. I have seen its work first hand, as has the Under-Secretary of State for Wales, the hon. Member for Preseli Pembrokeshire (Stephen Crabb); in fact, we both took part in a session with Work programme participants.

It would be worth the Department’s while to look at the fact that a Labour-controlled council is, thankfully, bucking the performance trend. When compared with Wales-wide figures, its performance outcomes are much higher. For example, for jobseeker’s allowance claimants aged 25 and over, the outcome rate for Rehab JobFit and Working Links Wales in year 2 was 16% and 15.5% respectively, but Newport city council’s was 28.3%. For JSA claimants aged between 18 and 24, the rate for Rehab JobFit and Working Links Wales was 26.6% and 24.5% respectively, but Newport city council outperformed that by quite a margin, with 51% of referrals ending with a job outcome. For all payment groups, the council’s outcome rate was 33%, with the Wales-wide figure at around 17%.

I could go on, but I think the message is clear. Newport city council is the best performing Working Links Wales subcontractor in Wales, and it shows that despite all the challenges and the Work programme, jobseekers can be helped back to work by people who know the community, care about it and the people who live within it, and have the determination to deliver for them.

It is also worth looking at Jobs Growth Wales. According to the Welsh Government, its success rate so far is 40% in employment and 20% in apprenticeships after completing the programme. In Newport, 620 job opportunities have been created and 546 of them were filled. That is a success rate of about 88%.

We all want to help people back to work. The Work programme in Wales has not had the best start and the Committee’s report reflects that. It would be helpful to have from the Minister an update on where we are and how we can help to make it work as it is being rolled out.

Housing Benefit (Wales)

Jessica Morden Excerpts

Thursday 1st May 2014 Westminster Hall

[Jessica Morden (Newport East) (Lab)]

I agree with other Committee members, who were kind of schmoozing the hon. Member for Monmouth (David T. C. Davies), congratulating him on how he chaired the inquiry. I should mention, in fairness to him, the lovely, careful, measured way in which he spoke today, in his capacity as Chair of the Welsh Affairs Committee—apart from the end part of his speech.

A year on from the bedroom tax, which is what I will mostly be talking about, this is a welcome opportunity to consider whether that controversial policy, which has caused so much hardship among my constituents, is working out. I am aware that I have a Privy Counsellor next to me, lining up to speak, and that we do not have much time. This is an important opportunity that allows us as much time as possible to press the Minister on how many of our report’s recommendations he has followed through—few, I suspect, if not none, but I will welcome being corrected at the end if I am wrong.

We need to know more about how the Government are monitoring this measure and how it is working in practice. Although I know, anecdotally, that housing associations, tenants, constituents and tenants associations are struggling, it is important that we hear from the Government what they are doing to monitor the situation.

The situation is different in various parts of Wales. The hon. Member for Montgomeryshire (Glyn Davies) said that 600 households in his constituency were affected. In Newport, the figure is more than 2,000. In my part of the Monmouth council area, which I share with the hon. Member for Monmouth, I suspect that a higher proportion of people are affected by the bedroom tax than in his area. It is hitting my constituents harder.

It is worth labouring the point and saying that we, as a Committee, decided to consider this matter because Wales is hit hardest. We heard earlier that more than 40,000 tenants could be affected—46% of working age tenants in Wales, the highest proportion of any region in Great Britain, where the average is 31%. The evidence that we heard in the inquiry, as most hon. Members have mentioned, was that, because our housing stock is different, there would be a lack of sufficient one and two-bedroom homes available in Wales to ensure that everyone who wanted to be re-housed could be.

Obviously, the Government’s two stated aims were to save money and to make the most efficient use of housing stock. In the numerous debates that we have had on this subject in the past year, we Opposition Members have mentioned real, hard cases, showing how the bedroom tax has hit disabled people who have had adaptations done to their homes, divorced parents who have their children to stay at the weekend and want to maintain that relationship, and people who just cannot afford to stay in their home and community, because they cannot afford to pay extra.

Clearly, the Government ignore the real impacts of these cases that we have repeatedly raised with them and always respond with the usual battery of figures. I make no apology for talking about just a few cases that have been brought to me, because, after all, if we do not know what is happening on the ground, we do not know how this policy is panning out.

In one case recently, a mother and her 30-year-old disabled son were desperate for him to be able develop his independence. An appropriate adapted property was being found for him, but the mother would then have been hit by the bedroom tax. She had no means of paying the extra money and no hope of moving to a smaller property.

I have seen numerous divorced parents at my constituency surgery, whose kids come to stay with them on weekends and during the holidays. Recently, a man had been laid off from his job, with no ability to pay the extra money involved. He was aghast that he should take in a lodger, as the Government suggested, because that would mean that his children would have nowhere to sleep when they came to stay. A woman called up, horrified, when she realised that she and her 11-year-old son who has severe autism would be penalised for the sensory room, recommended by the paediatrician, that was essential for him.

It is no surprise that Newport and Caldicot citizens advice bureaux, which I visited over Easter, and the food banks, report that the benefits changes, including the bedroom tax, are the biggest issues that people want help with. Are people moving to smaller properties and is that leading to a greater use of housing stock? No. As my hon. Friend the Member for Vale of Clwyd (Chris Ruane) mentioned, according to figures obtained by the BBC, only 6% of tenants affected have moved. As has been mentioned, we identified in our report that a lack of sufficient one and two-bedroom properties is a particular issue in Wales. The Joseph Rowntree Foundation found that, by November last year, 22% of those still affected by the legislation remained registered for a transfer or mutual exchange.

Housing associations are being creative. Newport City Homes is trying to be innovative. It has been forced to change its policy for housing previously designated for over-60s. That has had a knock-on effect, causing anxiety among elderly residents in settled communities. It is a difficult change.

What is happening to those who cannot move? The National Housing Federation has found that two thirds of households affected cannot find the money to pay up and arrears are stacking up. Last year, I researched housing associations in Wales and discovered that there had been a 51% increase in rent arrears for those affected by the bedroom tax. Figures from the Community Housing Cymru sector survey show that the bedroom tax has led to rent arrears of more than £2 million. It estimates that that means that the financial capacity to build 1,000 affordable homes has been lost in Wales.

Bron Afon housing association—I apologise to my right hon. Friend the Member for Torfaen (Paul Murphy) for always mentioning that housing association in his constituency—said that coping measures to deal with this will

“eat into money that would otherwise be used to build houses”

and that housing associations will have to

“divert more money to survive rather than develop”.

Wales and West Housing Association has conducted research into the impact on disabled people and the cost of adaptations. It says that it would cost the public purse some £40 million to adapt smaller properties and that that

“makes no financial sense whatsoever as it could wipe out the potential savings in housing benefit for many years”.

The Committee heard evidence that people’s moving to the private rented sector would be a more expensive option in many areas. According to the Library, the amount of housing benefit paid to private landlords would rise from £7.9 billion to £9.4 billion.

I know first hand that tenants and housing associations are struggling. I should like the Minister to explain how he has addressed the recommendations in our report: specifically, whether and how he has monitored how hard it is for local authorities and housing associations to find smaller accommodation; how the Government have monitored the cost of accommodation in the private rented sector, as we asked in the report, following the introduction of this policy; how he has monitored the impact on disabled people and the cost of their adaptations; and how direct payments, which no hon. Members in this debate have had much time to touch on, are monitored.

I hope that, given the time available, there is a chance for the Government to provide us with a substantive response on these issues.

[Mr Clive Betts (in the Chair)]

Order. We are constrained for time. We need to get to the end of this debate by 3.30 pm and four Opposition Members want to speak: Paul Murphy, Madeleine Moon, Geraint Davies and Huw Irranca-Davies. The Front-Bench spokesmen need 10 minutes each, so there is 10 minutes for the four of you. That is not very much time, but if you can manage that between you it would help to let everybody in.

Personal Independence Payments (Wales)

Jessica Morden Excerpts

Wednesday 9th April 2014 Westminster Hall

[Jessica Morden (Newport East) (Lab)]

I congratulate my hon. Friend the Member for Clwyd South (Susan Elan Jones) on securing this very important debate and on an excellent contribution that clearly laid out the difficulties that people in Wales are experiencing with PIPs.

The difficulties with the PIP process are all the more excruciating to witness—let alone go through—because in all the debates we had over the work capability assessments in the past, Ministers were repeatedly asked how they would ensure that the PIP process was fit for purpose. I certainly asked, and the reply from the then Minister, the right hon. Member for Basingstoke (Maria Miller), was that we should not worry. She said that the Department was working with more than 50 disability organisations and that

“we will ensure that it is very much fit for purpose.”—[Official Report, 24 October 2011; Vol. 534, c. 22.]

Clearly, that is not the case.

Like my hon. Friend the Member for Wrexham (Ian Lucas) I want to say to the Minister, please do not underestimate the very real, palpable fear out there about the change from the disability living allowance to PIPs. That was brought home to me by a constituent called Richard, who has cerebral palsy. He has a range of care needs and has been fretting about this process for about a year. I know that he will get PIPs almost automatically, but although I have repeatedly tried to reassure him through my office and through the agencies that work with him, he is still extremely stressed about it. I say to the Minister that that is the backdrop we are working with. There have been repeated changes to the welfare system that are hitting people in multiple ways, and it is terrifying for people.

I am not alone in seeing constituents who are experiencing lengthy delays at every stage of the PIP process. They are waiting for the forms from the DWP following the part 1 process on the telephone. A lot of constituents are having difficulties with the part 2 forms. If those are not returned, it seems that people fall out of the system, which seems to be a particular problem for people with mental health issues. If they just cannot cope with the part 2 form, what happens to them? I know that they are supposed to be followed up by Capita, but that does not seem to be the case.

People are then waiting months for an assessment. When they finally have one, it takes an inordinate amount of time for Capita to process the assessment, generate a report and hand it over to the DWP for the decision. That was confirmed by Newport citizens advice bureau, which has had more than 30 cases waiting for about five months for a decision and two cases waiting for seven months. It also puts an extreme strain on advice workers, who are already struggling with cuts and struggling to be able to support people. They are finding that doing so is a great difficulty.

I saw a woman who had to wait seven months for her decision. We only got the decision after an intervention from my office, and I dread to think how long it might have taken otherwise. That was seven months of stress and anxiety—Capita apologises for the delays, but it is not good enough. Like my hon. Friend the Member for Clwyd South, I saw another lady who applied in July and was not assessed until November, and in one phone call to Capita she was told that if she wanted to speed things up or wanted any progress to be made she should contact her MP, which is clearly ridiculous.

In addition to the delays, a lot of paperwork, including important reports, seems to be lost between Capita and the DWP. There are call centres with no named contact, so people are repeatedly calling back and are not able to get to anyone who understands their case, and there is poor communication. All in all, it is an infuriating experience for the constituent.

I know that the Government will say that there are teething problems, but as today’s debate shows, it is important that the Minister realises some of the consequences that the situation has on people’s lives. A constituent of mine had to rack up debt on credit cards and sell his car while waiting for his wife’s claim to be processed. He happened to be a taxi driver, so you can imagine the financial strain that has put the family under, Mr Owen. Another constituent was left in debt as she waited for her claim to be processed. She had direct debits and no money in her account, and she now has bank charges to cope with. We are not helping people to lead independent lives; they are often having to rely on other people to bail them out during the process.

As my hon. Friend said, a representative from Capita met Welsh MPs last week and admitted that the key assumptions in its business case had been wrong. They said that the face-to-face assessments took two and a half hours, not one hour. It took longer to train assessors than they thought, and to the Minister’s credit, he and other Ministers have admitted delays at their end, too. This week, we heard in Wales that DWP civil servants will be drafted in to help process the applications. I welcome both the fact that the Department will help out and the recommendations from the Select Committee on Work and Pensions that the Department closely examine its systems. I particularly urge the Minister to look for Wales to delay the roll-out until the backlog has been cleared. That is crucial, particularly in Wales, where we have so many DLA recipients.

I know that the Minister has admitted that all is not well, but it would be helpful if he could say in his winding-up speech how much of what has happened is the DWP and how much is Capita, because there are delays at both ends. What is the backlog in Wales currently? If we are moving to paper-based decisions in Wales in future, which perhaps might be piloted in Wales, can we at least understand that there will not be further difficulties with that process and get assurances from the Minister on that point?

Oral Answers to Questions

Jessica Morden Excerpts

Monday 24th February 2014 Commons Chamber

[Steve Webb]

I refer my hon. Friend to the written statement that we issued today, which confirms precisely that we will shortly bring forth our announcement, and that we will see through our agenda during the course of this Parliament.

[Jessica Morden (Newport East) (Lab)]

12. What assessment he has made of the effectiveness of the implementation of personal independence payments.

[The Minister of State, Department for Work and Pensions (Mike Penning)]

Personal independence payments were only introduced nationally for new claims in June 2013, and reassessment of existing disability living allowance claimants is being gradually implemented from October 2013, so we are at an early stage. However, the process is taking too long—I accept that—and, working with officials, I am pushing through an agenda to change that.

[Jessica Morden]

Newport citizens advice bureau has assisted many clients with applications for PIPs, and has reported that most decisions take about five months, but some people have been waiting for a decision since July. There are serious delays at both the DWP and the Capita end, although we were assured by previous Ministers that the PIP process would be fit for purpose. Does the Minister accept the stress and hardship that that causes vulnerable people, and why has it taken Ministers so long to get to grips with the problem?

[Mike Penning]

The reason we are phasing the measure in is to make sure that we get it right. There are internal DWP processes that are taking too long. The assessment is taking too long, and it is also the case that some claimants are taking too long to return the forms that have been sent to them. We are working on this with both providers, and we will get there.

Atos

Jessica Morden Excerpts

Wednesday 12th February 2014 Westminster Hall

[Mr Mark Williams (Ceredigion) (LD)]

I am grateful, Sir Roger, for the opportunity to begin my speech a few minutes early, because I hope to participate in Welsh questions in the main Chamber later. I thank the Minister for his co-operation.

I am not unique in having concerns about the work of Atos. I am sure that there is such concern throughout the country. Last year citizens advice bureaux helped with some 450,000 problems to do with employment and support allowance, and 58,000 of those related to work capacity assessments carried out by Atos. Some 94,000 cases related to appeals. The Department for Work and Pensions is currently retendering for new contracts, and I hope that as part of the process the Minister and the Department are examining some of the failures of past contracts. Above all, I appeal to the Minister—he is a Minister who listens—to ensure that whatever conclusions are reached, and whoever gets the contracts, they will be held to account for poor quality assessments and bad customer service. That is the reason for the debate, and I shall give examples—I hesitate to use the word “anecdotes”; many Members of Parliament have constituency experience of the problems.

I am concerned that Atos may not be asking the right questions, and I encourage DWP to introduce regular independent scrutiny of its customer satisfaction surveys. It has asserted that 85% of clients are satisfied with the assessment process, but I question that figure. Citizens Advice has long-standing concerns about the accuracy of work capacity assessment reports provided to DWP as part of the Department’s decision-making process. Citizens Advice asserts that two thirds of reports have a medium level of inaccuracy, and that 40% have had a serious lack of accuracy, which could lead to the wrong decision being made. Those concerns are not confined to the issue of ESA; they could be replicated with respect to personal independence payment assessments.

[Jessica Morden (Newport East) (Lab)]

Does the hon. Gentleman see the stress that multiple processes cause to people who are battling against serious conditions, such as the constituent I recently saw who has severe epilepsy? She waited months for a tribunal on a work capability assessment, and she won; but in the meantime, she lost her disability living allowance. She appealed and while she was waiting had to put in a claim for PIP, and is still waiting for a decision. I know that that is not all because of Atos, and that there is another debate to be had about Capita; but does the hon. Gentleman often see, as I do, people who are coping with worry and stress because of the system, in addition to their illness?

[Mr Williams]

I thank the hon. Lady for that intervention, which she had notified me she wanted to make. She talked about multiple processes, and she is right; in particular she is right about the delays and the anxiety they cause.

There are reports of some disabled people waiting more than six months for face-to-face assessment; scheduling problems; last-minute cancellations; and difficulty in getting to assessment centres. I represent a large rural constituency in the west of Wales and access to assessment centres is a critical matter. We must factor in the lack of public transport and people’s difficulties in getting to their interviews.

That should all be seen in the context of the fact that many claiming benefit are doing so for the first time, after experiencing a catastrophic, life-changing event such as an accident, the sudden onset of disability or the deterioration of an existing condition. They face an urgent need for support, given the sudden extra costs. Everyone in the Chamber acknowledges that delay is unacceptable, although of course new systems have teething problems. I should emphasise, however, that not one of us, of whatever political persuasion, has a monopoly on empathy with the problems, which are understood by the Government, the Opposition and all parties. Nevertheless, I question the capacity of existing providers to carry out the work. The Minister is in a difficult position, because the tendering process is being embarked upon, but I hope that he can allay my fears.

I sought the debate because of the increasing numbers of constituents who are coming to my surgeries, writing to me and e-mailing me, and are facing the stress and anxiety of going through work capability assessments carried out by Atos for the DWP. That is perhaps inevitable given the increased pace of assessments but, as a result of, some would argue, the inappropriate system and process, many of our constituents are told that they do not qualify and are indeed fit for work. The constituent then appeals, but can be left in a state of limbo while this process takes place—delays take months or even years. One of my constituents had an assessment two years ago, but the case is still not resolved.

In response, local agencies such as Jobcentre Plus, Citizens Advice and the DWP itself have been advising my constituents to contact me to assist with their appeal or the speed of their claim. I would never turn a constituent away on any bit of casework, however big or small, because that is our duty and our function, and I am supported by excellent staff here in London and in Aberystwyth, so we will help in any way. There is something wrong, however, if DWP staff are themselves referring people to their MP. In one case, a DWP member of staff told my constituent to contact me to complain about the service. As such, it is my duty to bring these matters to the Minister’s attention.

Oral Answers to Questions

Jessica Morden Excerpts

Thursday 30th January 2014 Commons Chamber

[Mrs Grant]

I welcome London’s incredible success in attracting so many visitors. It is important for that success to continue. The Government promote the UK, including London, through the GREAT campaign, which has just received a 49% increase in funding from the Chancellor.

[Jessica Morden (Newport East) (Lab)]

A family contacted me recently about their mother who had become addicted to online bingo and had gambled away tens of thousands of pounds. They asked me to highlight to Ministers not only the issue of daily limits, but just how hard it was, with the mother’s permission, to close these accounts, with bingo operators repeatedly trying to hook her back in with offers and emails. Will the Minister look at the issue?

[Mrs Grant]

I am happy to look at all issues of this nature but I remind the hon. Lady that the remote gambling Bill will require all operators selling online gambling to British consumers to hold a Gambling Commission licence and to comply with conditions that include having policies, procedures and practices to promote socially responsible gambling.

Food Banks

Jessica Morden Excerpts

Wednesday 18th December 2013 Commons Chamber

[Jessica Morden (Newport East) (Lab)]

I was e-mailed last Friday by a woman in my constituency who asked me to attend this debate. She said:

“I would ask if you could attend to represent the poverty and daily struggle that can be found in our area. I am writing as a former user myself of the food bank which at the time was a life-saver for me. At the beginning of this year, the DWP sanctioned me for six months due to an administrative error, which I did not ever receive a written apology for. I had to live on £27 a week for six months until my support worker found out and helped to get me back on my feet. I am not a waster or a shirker but having to receive food parcels because you have nothing in your cupboards is embarrassing for anyone. I also know people who work as hard as they can but because of low wages can’t manage.”

That was powerfully put. If the Minister listens to nothing else today, I hope she listened to that.

It is fair to point out that food banks are not new in this country. When I was elected, there were two in Newport—the Ravenhouse Trust and the King’s Church—and they did an amazing job.

[Alison Seabeck (Plymouth, Moor View) (Lab)]

I thank my hon. Friend for giving way. Is she slightly shocked, as I am, that there is not a single DWP or DEFRA Minister now sitting on the Front Bench?

[Jessica Morden]

I thank my hon. Friend for that valuable intervention, which speaks volumes.

The difference is that, back then, when I first went to meet volunteers packing food hampers, the number of people receiving them was much smaller. Predominantly, in that dispersal area, the people receiving them were asylum seekers, people with drug and alcohol problems and homeless people. I am glad that the food banks were there, because those recipients were badly in need of our help. However, there are now four food banks operating around Newport; recently, we were joined by the Caldicot food bank and the Trussell Trust. That now has four satellite distribution centres. In Newport, there is a mixture of independent and Trussell Trust food banks. They all work together and they all say exactly the same thing: there has been a phenomenal increase in demand over the past year or two. They have seen a large number of working families on low incomes in need, and a marked increase in referrals from the DWP and jobcentre staff because of the bedroom tax, sanctions and other benefit changes.

[Natascha Engel (North East Derbyshire) (Lab)]

The food bank in Chesterfield that opened six months ago has reported that 50% of people presenting to the food bank are there because of benefit changes and benefit sanctions and because the DWP has really messed up. In what way is that not the responsibility of the DWP and the Government, who are actively forcing people into food banks?

[Jessica Morden]

My hon. Friend is right. I wish there were a DWP Minister present so that they could hear her point.

The depressing Wales-wide figures from the Trussell Trust show that, in 2010-11, it supported 4,070 individuals in Wales. This year, just from April to November, it has supported 44,756. As my right hon. Friend the Member for Torfaen (Paul Murphy) said, it expects that figure to rise to 60,000 by the end of the financial year. Those figures are from the Trussell Trust and do not include figures from the independent food banks.

The unmistakeable message that I have been told time and again is that there has been an explosion of working people using food banks. Unemployment may be down, and I definitely welcome that, but the use of food banks by working people has dramatically increased, which should tell the Government something.

Whatever the Secretary of State for Work and Pensions says, the truth is that the proportion of people using food banks as a result of benefit changes is sharply increasing. The Government have shamefully—and it is shamefully—altered the form used by Jobcentre Plus staff when referring clients for food parcels by taking off the tick box that records that they are referring them because of benefit changes. No wonder the Secretary of State can play down the fact that benefit changes are driving the increase in demand—he has stopped his staff collecting the data that prove it.

I thank all those involved in food banks for the work they do in my constituency, not least our churches, which are also running night shelters, and the street pastors. They should be praised for the work that they do. I also thank King’s church in Newport, which partners with FareShare to reduce food waste and feed people at the same time, and businesses such as Newport Bus, which has been collecting for Ravenhouse this Christmas.

[Mrs Moon]

Does my hon. Friend also wish to thank those people who are donating to the food banks? Today, my office took a phone call from someone who said that they had won a food hamper in a raffle. They cannot eat that food knowing that people are starving, so they are taking the hamper to a food bank.

[Jessica Morden]

I thank my hon. Friend for her valuable contribution. We should thank those who give to food banks.

However raucous the debate and however characteristically chippy the Minister's response, it is worth reminding ourselves about the people behind the figures. Two young boys came into a Newport food bank recently with their social worker and asked whether they could have one packet of cereal and one packet of drinking chocolate as a treat. Sad stories, real lives.

Housing Benefit

Jessica Morden Excerpts

Tuesday 12th November 2013 Commons Chamber

[Jessica Morden (Newport East) (Lab)]

Thank you, Mr Deputy Speaker.

The bedroom tax hits Wales the hardest, which is why it is good to see so many Members from Welsh constituencies on the Opposition Benches; I see that, on the Government Benches, Wales is represented by the lone voice of the hon. Member for Monmouth (David T. C. Davies).

[Barbara Keeley]

Will my hon. Friend give way?

[Jessica Morden]

I will.

[Barbara Keeley]

I thank my hon. Friend, but it is a pity that the hon. Member for South Derbyshire (Heather Wheeler), who put questions to Labour Members, did not let any of us intervene. In my constituency, 280 households affected have been able to move—close to the hon. Lady’s 318—but 85% of affected households, which means 4,500 in Salford, cannot move. The hon. Lady should think a bit more about those figures: 300 is nothing in comparison with the work load of Opposition Members.

[Jessica Morden]

I thank my hon. Friend for her intervention, and she is exactly right. The bedroom tax particularly hits people in Wales—a point to which I shall return. The policy affects proportionally more housing benefit claimants in Wales than elsewhere in the UK, with 40,000 households affected by the bedroom tax—46% of working-age social housing tenants, when the UK average is 31%, and 25,000 of those have a disabled person living in the household. These are huge figures.

A little under a year ago, social housing tenants in my constituency received their letters telling them that, thanks to this coalition Government’s changes, they would have to pay more rent or move home—that is effectively their choice. Opposition Members warned then of the terrible impact the bedroom tax would have on some of our most vulnerable families, and of the fear and uncertainty it would bring. I hope the Minister does not underestimate in any way the palpable fear and anxiety felt out there among the disabled communities and families with small children.

[Mrs Moon]

Does my hon. Friend also appreciate the humiliation and the distress caused for many people with disabilities who have been forced to claim the discretionary housing payment? They have to fill in several pages of a claim form—the claim will often last only for six weeks—detailing, for example, how often they wet the bed, how often they need the bedding changed, how often they put the heating on, and so forth. That is a personal invasion, which they found humiliating.

[Jessica Morden]

I thank my hon. Friend for that intervention. That is not the only process they have to go through, either. The cumulative effect of the Government’s different benefit changes, particularly on disabled people, makes things all the more arduous for them.

The warning from Opposition Members was that far from saving money, this policy could end up costing money. The warning was that the very notion of tenants moving to smaller homes was clearly absurd, as there were nowhere near enough smaller properties for them to move into.

[Lilian Greenwood (Nottingham South) (Lab)]

Does my hon. Friend recall the Government’s 2012 impact assessment, which said:

“Estimates of Housing Benefit savings are based upon the current profile of tenants in the social rented sector, with little tenant mobility assumed. If a significant number of tenants wished to move, this would reduce direct savings and place extra demands on social landlords.”

Does she agree that this confirms that the Government’s real intention was to balance the books on the backs of the poor and vulnerable?

[Jessica Morden]

I thank my hon. Friend for that intervention. It is clear that the Government will save money only if people stay put and pay up, which is the fundamental point.

The shortage of housing is no more acute than in Wales, where traditional three-bedroom properties predominate and there is a huge shortage of smaller social properties. Again, the warning back then was that discretionary housing payments were not enough to help the disabled and that housing associations would be left with a burden of debt, and unenviable choices.

All those warnings were ignored by the Government coalition parties. Government Members said that debates such as this one were characterised by exaggeration, that we were painting too bleak a picture and that our predictions were inaccurate. Tragically, those predictions were not wrong.

All Members have constituency cases to quote, so here are just a few of mine from the last couple of weeks. The mother of a disabled child who up to now used the third bedroom as a sensory room for her autistic son, as recommended by a paediatrician, is now struggling to find the extra rent. A divorced father whose two sons normally stay with him during the summer months has had to move because he cannot afford to keep his current home and will no longer have that access to his children. The largest group is the numerous families with disability adaptations to their properties who have no prospect of being moved to smaller accommodation that fits their needs because it would cost far too much to adapt the new properties. It is now clear that the financial “assistance” provided to already cash-strapped local authorities is not enough, as I see every day in my case work.

[Lucy Powell]

Will my hon. Friend give way?

[Jessica Morden]

I would love to, but I am running out of time.

Local housing associations are working hard and using their creativity, doing their best to lessen the impact. From the work I see in my constituency, I realise that they know their tenants and have been in contact with them in the years preceding this situation. The simple fact remains that the vast majority of people hit by the bedroom tax have nowhere to move to within existing social housing provision.

A BBC Wales report earlier this year found four local authorities in Wales, including Monmouthshire, had no one-bedroom properties at all. In Wales, Shelter Cymru has argued that the chronic shortage of one and two-bedroom properties will drive many households into the private rented sector, where the local housing allowance for smaller two-bedroom properties outstrips the rents of three-bedroom social property. The difference is as much as 46% across Wales, and in Newport private rents are 36% higher. One Gwent housing association pointed out that every single private rented property is more expensive than the social rented property.

More damningly still, over the summer my office conducted some research on housing associations in Wales, showing that more than 50% of affected housing association tenants previously not in arrears—these people were always up to date with their rent—have now been plunged into debt and fallen behind on payments, with housing associations in Wales shouldering over £750,000 of extra debt. These are people who were up to date with their rent before April. When even the hon. Member for Monmouth commenting on the Welsh Affairs Select Committee report admitted publicly that the bedroom tax is simply not working in Wales due to the dearth of smaller properties, we know just how badly judged this policy is.

The bedroom tax is a bad and cruel policy. It is forcing people who cannot move into debt. I am thus very pleased that my right hon. Friend the Member for Doncaster North (Edward Miliband) tabled the motion before us today.