State Pension Age: Women

Tracy Brabin Excerpts
Thursday 31st January 2019

(5 years, 2 months ago)

Commons Chamber
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Tonia Antoniazzi Portrait Tonia Antoniazzi
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I thank the hon. Gentleman for his contribution. Gower has approximately 5,600 women in this position, so we are talking about a similar number. Before I came into the House, I was always thinking that I had to plan for the future and that I knew what was coming. I was disappointed that I would have to be a classroom teacher until I was 67, because that is a very hard job. I understand the issues associated with pension inequality—we need to be equal—but the nub of this issue is that people did not have the time to prepare.

Tracy Brabin Portrait Tracy Brabin (Batley and Spen) (Lab/Co-op)
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My hon. Friend is being empathetic and humane in her statement. There are nearly 6,000 WASPI women in my constituency, one of whom—a nurse called Sue—has been told she has to work another six years. The situation would be manageable if the Government were not so entrenched in their position of not agreeing to transitional arrangements. Does my hon. Friend agree on that?

Tonia Antoniazzi Portrait Tonia Antoniazzi
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I do agree, as I have been knocking on doors and met people who are in nursing and teaching, as I was. These people in physical jobs had planned to take retirement at the age of 60, but now are in a position in which they have to continue, and doing so is no mean feat. I feel that the Government have robbed the 1950s women of their pensions and their futures, ripping families apart and forcing more people into poverty as a result.

Before I say any more, I must pay tribute to my hon. Friend the Member for Swansea East (Carolyn Harris). As co-chair of the all-party group on state pension inequality for women, she has worked tirelessly across party, and behind the scenes, with other members of that group to put together a private Member’s Bill. I remind Members that although our proceedings seem very adversarial when we are in the Chamber, we do work together, because we want the best for our constituents. At the same time, however, we do want to hold the Government to account and to have our questions answered.

--- Later in debate ---
Guy Opperman Portrait Guy Opperman
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With respect, the point about individual cohorts and the deprivation point are answered in the Cridland report—an independent report published in March 2017. I was going to come to the hon. Lady’s specific point about the assessment by the Women and Equalities Committee and address the point about difficulties faced by older workers and their ability to get employment.

The Government are committed to improving the outlook for older workers affected by the state pension age and removing the specific barriers. Some of this has involved taking practical action such as changing legislation. Other aspects involve a culture change. The latest figures show that employment rates for older workers have been increasing, with 10.3 million workers aged 50-plus in the UK. That is an increase of 1.3 million in the past five years, and 2.3 million in the past 10 years. The number of workers over 65 has now more than tripled, from 0.4 million 20 years ago to 1.3 million now.

The specific work changes have been removal of the default retirement age, and extension of the right to request flexible working to all, meaning that people can discuss flexible working requirement to suit their needs.

Tracy Brabin Portrait Tracy Brabin
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Will the Minister give way?

Guy Opperman Portrait Guy Opperman
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Bear with me. I will try to answer the point made by the hon. Member for Gower and then I will let the hon. Lady question me.

In October 2018 the Department for Work and Pensions published the “Economic labour market status of individuals aged 50 and over, trends over time.”—a catchy title. Those official statistics provide analysis of the headline measures that the Government use to monitor progress on the fuller working lives programme. The hon. Lady specifically mentioned the programme, which was published a couple of years ago. As for data, the estimates of paid hours worked, the weekly, hourly and annual earnings of UK employees by gender, and full-time and part-time working by age group are already publicly available. They are published as part of the Office for National Statistics’ “Annual Survey of Hours and Earnings” statistical bulletin, which can be found online.

Tracy Brabin Portrait Tracy Brabin
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Is there any impact assessment or data concerning young women who can no longer go back to work because their mum, auntie or grandma is having to find a job, so they cannot take up the job that they want because their mum, for example, can no longer provide free childcare?

Guy Opperman Portrait Guy Opperman
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I can only refer the hon. Lady to the specifics that I have given: the Department for Work and Pensions’ assessment, “Economic labour market status of individuals aged 50 and over”, which contains the official statistics that we use for the fuller working lives programme, and the survey by the Office for National Statistics. I do not have a specific answer to her specific question, but I expect a consideration of that point to be within the ambit of the work that those two organisations have done.

Oral Answers to Questions

Tracy Brabin Excerpts
Monday 2nd July 2018

(5 years, 10 months ago)

Commons Chamber
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Alok Sharma Portrait Alok Sharma
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My hon. Friend will be receiving a letter from the local jobcentre manager, and that will give him an opportunity to engage. We make sure that work coaches provide the one-to-one support that is so important under universal credit.

Tracy Brabin Portrait Tracy Brabin (Batley and Spen) (Lab/Co-op)
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Joanne in my constituency needs 24-hour care. She was selected for early mandatory reassessment last November, a full year before her PIP was supposed to run out. She lost that reassessment and is appealing. When she lost, her money was stopped, and the family are living on food bank generosity. Does the Minister agree that that is deeply unfair? Will she take a fresh look at maintaining benefit payments for those who have early reassessments—in that case, a whole 12 months before the PIP was supposedly going to run out?

Sarah Newton Portrait Sarah Newton
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I remind the hon. Lady that PIP is a benefit for people both in work and out of work. It is there to recognise the additional costs of having a disability. For people who are unemployed, ESA is the benefit that they need to claim.

UN Convention on the Rights of Persons with Disabilities

Tracy Brabin Excerpts
Wednesday 20th June 2018

(5 years, 10 months ago)

Westminster Hall
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Rosie Duffield Portrait Rosie Duffield
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I shall do, thank you; that will be interesting.

I suggest that access to legal aid and information on accessing it should be made much more readily available, so that disabled people can challenge employers and potential employers on inadequate access arrangements. According to observations of the report on article 13, regarding rights to justice, the UK must:

“Provide free or affordable legal aid for persons with disabilities in all areas of law”.

I ask the Government: what consideration of the legal aid system has been made to facilitate and enfranchise the legal challenges of disabled people on any of the convention articles or the recommendations in the UN report?

In order to access good legal representation and advice, disabled people also need quality digital information services that take account of customers’ disabilities in their design. On article 21 of the convention, the UN committee recommended that the UK improve statutory accessibility standards for all digital information services, including those offered by Her Majesty’s Government.

Tracy Brabin Portrait Tracy Brabin (Batley and Spen) (Lab/Co-op)
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Does my hon. Friend agree that part of that commitment is access to information? Since 2010, 478 libraries have closed and we have lost 8,000 librarians, so access to information is yet another blockage to disabled people going into work and gaining their human rights.

Rosie Duffield Portrait Rosie Duffield
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Absolutely. I have heard from my own constituents about the assumption that they have access to a computer, and many people use public libraries for that service.

On top of all of that—as if existing barriers to disabled people maintaining sustainable income and accessing information and help were not already high enough—the Committee on the Rights of Persons with Disabilities rapporteur concluded that UK Government cuts have disproportionately impacted on disabled people, amounting to “grave and systematic violations” of the rights of persons with disabilities.

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Lisa Cameron Portrait Dr Cameron
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Perhaps, where things are assisting, we need to look at rolling them out and generalising them to ensure that those who need that system can access it. It is an irony indeed that people cannot access Access to Work.

I will speak briefly on the need for medical collateral information to be accepted and routinely sought in welfare assessments. I feel that often those assessments are conducted in a way that perhaps does not lend itself to getting the adequate information. People may not be aware that they can bring that information, or they may not understand the system properly, but it is crucial. Often people who come to be assessed are anxious and stressed; they may not be able to explain in the best way the extent of their difficulties, but having that collateral information can be valuable in ensuring that an accurate assessment is undertaken in the first place and the individual does not have to go through the stress of appeals processes, which have such a devastating impact.

The Scottish Government intend to place dignity and respect at the heart of the welfare system. That is obviously in transition, but it is a great aspiration and something that we should aspire to across the four nations. I ask the Minister to look at the “Ahead of the ARC” inquiry that the all-party parliamentary group for disability completed last year. It points out a number of important areas, including access to training in job sectors, particularly those that will be sectors of the future and where jobs are likely to be found. The Government have made some movements on apprenticeships, and I am grateful for that, but I think much more can be done.

Public procurement should reward businesses that provide inclusive employment opportunities, to ensure that procurement contracts are not just awarded on cost, but look at equality legislation and inclusion wherever possible. We also need to be mindful that when we think of people with disabilities, the stereotype is often that they are unemployed or work for someone else; we need to also think about maximising skills and potential and looking at further opportunities for entrepreneurs who have disabilities. That could offer a flexible work pattern, which might suit many people, but it would also harness the skills and abilities of many people who perhaps are not already in the workplace, and who wish to take that forward, employ other people and contribute greatly to our economy. Let us try to change the rhetoric.

In the minute I have left, I make a plea to the Minister on Motability. People are losing their Motability cars; is there any opportunity for people to retain their cars during the appeal process rather than losing them? I recently had a constituent who had won their appeal, but had already taken out a loan for a car, and was left with a Motability car and a massive loan at the end of the process. Surely that is not something that should be happening when the process was faulty in the first place.

Tracy Brabin Portrait Tracy Brabin
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The announcement of £20 million for the Jo Cox loneliness fund is very welcome, but is it not counter-intuitive that on the one hand the Government are offering this sort of money to combat loneliness while on the other hand they are taking away mobility cars?

Lisa Cameron Portrait Dr Cameron
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Yes, we must ensure inclusion and that people can be independent and live as independently as possible.

The final point I will make before sitting down is that with the closure of banks right across the United Kingdom, many people feel vulnerable going to mobile banks. When I spoke to the Royal Bank of Scotland, I was told that it does not even have ramps for its vans, so the mobile vans are not accessible. Is that something the Minister could have a dialogue about, with RBS in particular and with other banks? People with disabilities have told me they feel vulnerable getting money from a mobile van in an open setting, even when they can access it, and they are fearful that it may place them at risk. Those are some of the practical issues we need to take forward to improve people’s lives.

PIP Back Payments

Tracy Brabin Excerpts
Tuesday 30th January 2018

(6 years, 2 months ago)

Commons Chamber
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Sarah Newton Portrait Sarah Newton
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It is disappointing that the hon. Gentleman is not prepared to recognise the contribution of Lord Freud, a fellow Liberal Democrat, who held the ministerial position that developed PIP when he was in the coalition Government; and it is disappointing that he is not celebrating the shared achievement of PIP and how it is enabling many more people to be supported. I do think it is really important that the hon. Gentleman listens carefully to what I have said—that we are going ahead with vigour to implement the full findings of this review.

Tracy Brabin Portrait Tracy Brabin (Batley and Spen) (Lab/Co-op)
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The Minister has been celebrating the Government’s desire to ensure that all PIP claimants live as full a life as possible. Can she confirm that cases, like those in my constituency, where people have had their vehicles taken from them will be reviewed as part of this process, and that mobility vehicles will be returned where appropriate?

Sarah Newton Portrait Sarah Newton
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I thank the hon. Lady for that question, and suggest that she comes to talk to me with those constituency cases so that we can fully understand. As people are migrating across benefits, such as when people are on ESA, we have a really well worked out programme with Motability so that people do not have to lose their cars. Of course, the devil is always in the detail, and without the details of her constituency case I cannot properly respond. I invite her to come and discuss it with me.

Universal Credit: Private Rented Sector

Tracy Brabin Excerpts
Tuesday 9th January 2018

(6 years, 3 months ago)

Westminster Hall
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Tracy Brabin Portrait Tracy Brabin (Batley and Spen) (Lab/Co-op)
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It is a pleasure to speak under your chairmanship, Mr Gray. I thank the hon. Member for Eastbourne (Stephen Lloyd) for securing this important debate.

As a young child, my father was out of work for quite a long period and we could not pay the mortgage. My mum handed the house keys to the building society and for several hours we were physically homeless until the council found us a flat. That experience has stayed with me all my life. I will always be grateful to the council for saving us, because being homeless is not about being physically on the street. It is about people not having a permanent roof over their head, and that is something that all children should be entitled to.

Although the Labour party supports the idea of universal credit, sadly—as we have seen in our constituencies—the Government’s wilful determination to roll it out, glitches and all, means that some of the most vulnerable people living in the private rental sector are at risk of building up rent arrears to such a point that they are evicted and made homeless. That is something that, in particular, no child should have to experience.

David Simpson Portrait David Simpson (Upper Bann) (DUP)
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Northern Ireland has been mentioned. When we were negotiating with the Government, we were concerned about people living with mental illness, people living with disabilities and single parents. That was a major issue in helping us to come to the conclusion and agreement we have in Northern Ireland.

Tracy Brabin Portrait Tracy Brabin
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I totally support what the hon. Gentleman says: this is about not just families, but people with extra needs. Single parents in particular are most vulnerable to bullying landlords.

Jessica Morden Portrait Jessica Morden (Newport East) (Lab)
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Gingerbread states that two thirds of single parents rent privately, and from my casework, I know that that group of people and the children that they support is particularly hard hit.

Tracy Brabin Portrait Tracy Brabin
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Gingerbread is a fantastic charity. In my constituency, a young woman came to me who was being bullied by her landlord in all sorts of ways because of her inability to pay her rent. Single women living with children are incredibly vulnerable to that.

The ending of an assured shorthold tenancy agreement with a private landlord is now the primary reason for families presenting themselves as homeless to the local authority. The pressures on local authority housing could not be more severe. In Kirklees, for example, there are currently 9,700 applications for only 171 properties. It is a priority for all of us to support the private rental sector as universal credit is rolled out, if we want to lessen the burden on local councils. But this problem will not go away any time soon. The number of working households claiming housing benefit in the private sector has more than doubled since 2009, whereas the wages of some of the lowest paid in our society have stagnated. DWP figures confirm that only 7% of private renters are actually unemployed and seeking work. Sadly, although the Joseph Rowntree Foundation found that the private rental sector has grown by a third over the past 12 months, the number of those being evicted has also grown, with 7,200 more private tenants losing their homes in 2015 than in 2003.

Melanie Onn Portrait Melanie Onn
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My hon. Friend’s point is incredibly important. The Joseph Rowntree Foundation has been working with the Cambridge Centre for Housing and Planning Research, and they showed that in 2015, 80% of private sector evictions were no fault evictions. That resulted in individuals going to local authorities, but perhaps being considered as people who had made themselves intentionally homeless. Does she agree that that creates a huge difficulty in the system?

Tracy Brabin Portrait Tracy Brabin
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The idea of people making themselves intentionally homeless is a huge problem for a number of my constituents. It affects their credit rating and rolls on into the rest of their lives in a really unacceptable manner.

The greatest concern for landlords is the move away from direct payments. Many worry that tenants will not have the capability to budget effectively and will end up spending the housing element of universal credit on other essentials. In the debate last year on UC, the Government argued that delaying payment for rent was the same as those in work being paid at the end of the month, so the delay was a good lesson in budgeting and responsibility. Well, maybe for middle-class families with savings or relatives with cash to see them through a tricky financial patch, but when—as the English housing survey discovered—66% of private renters have no savings, the ability to budget is not so straightforward.

After the Budget, the Residential Landlords Association did a snap survey, which found that 36% of landlords would have more confidence in letting to tenants on universal credit. Sadly, 64% said they would not. I suppose their caution is not surprising, given that the RLA reported a high rise in rent arrears where universal credit has been introduced. The National Landlords Association chair agreed, saying that they expected to see

“a steady decline in landlords being willing to rent to benefit claimants in the next 18 months to two years.”

Only 18% to 20% of private landlords accept tenants who pay their rent with local housing allowance. That is down from 46% in 2010-11. Why? Because universal credit encourages tenants to fall into arrears, and 38% of landlords have seen tenants in receipt of UC entering rent arrears. In Kirklees Council—my constituency council—437 claimants are on universal credit, with further roll-outs scheduled for later in the year. Some 82% of those are in arrears, to the tune of seven weeks’ rent on average, whereas before going onto UC, the figure was 5.1 weeks in arrears.

Landlords do not want to evict tenants, because it costs £1,800 to end one tenancy and start another. They want the security of knowing that they will have their rent paid regularly, in a timely fashion. Although bad and greedy landlords have given the sector a bad press, a substantial number of landlords in the private sector are hard-working and understanding. They often have only one property to let out as a contribution to their pension, or as a way of saving for the future. In fact, two thirds of landlords are basic rate taxpayers and are not on high incomes. However, although they are sympathetic to tenants, they know that they too would fall into debt if the rent was not paid.

In conclusion, it is vital that we pause and fix universal credit, ensuring that families are not made homeless due to delays in the system. More widely, we must also increase the number of affordable homes that are available. Only by increasing the numbers of affordable homes being built will we reduce waiting lists, keep rents low and keep families in private rental housing to ease the burden on councils, supporting them to provide excellent social housing for the most vulnerable in our communities.

Oral Answers to Questions

Tracy Brabin Excerpts
Monday 13th November 2017

(6 years, 5 months ago)

Commons Chamber
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David Gauke Portrait Mr Gauke
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My right hon. Friend is absolutely right, and it was about not only the high marginal deduction rates, which obviously we do not see with universal credit, but the fact that people who moved in and out of work, or whose hours fluctuated, could find themselves moving from one benefit system to another. That created additional hassle and uncertainty for claimants, and discouraged people from taking on additional hours.

Tracy Brabin Portrait Tracy Brabin (Batley and Spen) (Lab/Co-op)
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17. If he will make an assessment of the effect of the length of waiting time to receive universal credit on levels of rent arrears.

Ian Mearns Portrait Ian Mearns (Gateshead) (Lab)
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19. What assessment he has made of the effect of the length of waiting time to receive universal credit on levels of rent arrears.

Caroline Dinenage Portrait The Parliamentary Under-Secretary of State for Work and Pensions (Caroline Dinenage)
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The Department for Work and Pensions is currently undertaking work to investigate the reality of rent arrears in universal credit. It aims to understand the true level of rent arrears for tenants, what is causing them, and any impacts universal credit may be having.

Tracy Brabin Portrait Tracy Brabin
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New findings say that 49% of landlords are less likely to rent to those in receipt of universal credit. In Kirklees, only 121 social homes are available for the 9,700 people on the waiting list. What steps will the Minister take to prevent those on universal credit from being discriminated against?

Caroline Dinenage Portrait Caroline Dinenage
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The hon. Lady is right to ask the question, but alternative payment arrangements are available. We have listened carefully to housing providers and we are seeing improvements all the time.

Universal Credit Roll-out

Tracy Brabin Excerpts
Tuesday 24th October 2017

(6 years, 6 months ago)

Commons Chamber
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Chris Green Portrait Chris Green
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I will not give way.

Labour supported universal credit and has no plans to drop it. As my right hon. Friend the Member for Forest of Dean (Mr Harper) highlighted, the initial debate was supposed to be about a pause and fix of the universal credit roll-out, but it has now changed to just a pause. A pause to do what—amend it or drop it? There are currently no proposals from the Opposition to roll out a new system. We must have the opportunity to fix through the test, learn and rectify approach. Only 8% of universal credit has been rolled out so far and there are proposals to take that figure to 10%, but this is a slow and cautious procedure.

Tracy Brabin Portrait Tracy Brabin (Batley and Spen) (Lab/Co-op)
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Will the hon. Gentleman give way?

Chris Green Portrait Chris Green
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I want to get to the number of issues that do need to be fixed.

The policy would be better if it were closer to its values. For example, the taper should be set so that it rewards people better than it does now. The seven-day waiting period ought to be reduced—not receiving money for one week involves a substantial sum for people who are often on the lowest wages. The test, learn and rectify approach gives an opportunity to improve the system of direct payments to landlords. That ought to go forward rapidly, but we also need to reflect on individuals being in charge of their own finances. The responsibility actually helps the individual because it is a responsibility they will have when they go into full-time work. It is a terrible situation when someone who has been so supported by the state and is, in a sense, dependent on it moves into work and has to realise the loss of that welfare support in addition to all the challenges of a new job. We also need to change the substantial six-week waiting period, which is not in the spirit and values of universal credit. The period ought to be four weeks, right from the off.

The Government are demonstrating that they are listening. A key part of that has been the introduction of the free telephone service. I do not want the roll-out to be stopped, but there needs to be reform for it to go on.

Universal Credit Roll-out

Tracy Brabin Excerpts
Wednesday 18th October 2017

(6 years, 6 months ago)

Commons Chamber
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Tracy Brabin Portrait Tracy Brabin (Batley and Spen) (Lab/Co-op)
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Time dictates that I should speak about one section of the community for whom universal credit will have a particularly devastating impact: the self-employed, and specifically actors and creatives.

Most entertainers are self-employed. It has been established by case law and accepted by HMRC that entertainers should usually be classed as self-employed for tax purposes, but universal credit penalises those deemed gainfully self-employed by averaging out their previous years’ income and in most cases treating claimants as earning 35 times the national minimum wage—the minimum income floor. They are treated as if they earn £1047.50 a month, regardless of whether or not they do.

It is clear from the figures that self-employed claimants are far worse off on UC than they were on legacy benefits, and even more worse off compared with other unemployed UC claimants. As UC payments include housing costs, unemployed creatives will be unable to pay their rent, risking homelessness.

Unlike other UC claimants, entertainers do not have a choice about whether they pursue self-employment; they must be registered as self-employed to work professionally. In April, the Work and Pensions Committee called for the solving of the problems with the practical operation of UC to be made an urgent priority and for improvements to be made to its sensitivity to the realities of self-employment. Until that is done, the minimum income floor should not apply to self-employed UC claimants.

I urge the Government to celebrate our brilliant creative industries while understanding that the ebb and flow of entertainment salaries should not throw people into poverty. They must not undermine access for the working-class entertainers who enrich the creative industries as a whole. Please, pause and fix.

Jobcentre Plus: Closures

Tracy Brabin Excerpts
Thursday 6th July 2017

(6 years, 9 months ago)

Commons Chamber
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Urgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.

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David Gauke Portrait Mr Gauke
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My hon. Friend makes a good point. Other Governments have also changed the estate system for jobcentres, and I do not think that was by any means disastrous. His point about opening at weekends is interesting. We would have the facility to do that, and we will keep it under review, considering value for money and so on. If there was a good case for that, it is certainly something we could do.

Tracy Brabin Portrait Tracy Brabin (Batley and Spen) (Lab/Co-op)
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Having conducted a survey outside Batley jobcentre, I know that the majority of users walk there—often every day—to use the computers to look for jobs. With Batley’s closing, they will have to walk to Dewsbury, a journey of 20 minutes—if they are able-bodied. Will the Secretary of State confirm whether new sanctioning guidance will be provided for those who are late or miss appointments?

David Gauke Portrait Mr Gauke
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We do not expect people to miss appointments. As I said earlier, people looking for jobs are expected to spend 35 hours a week doing so, which should enable them to travel from Batley to Dewsbury in the time available. We would expect people to make appointments, but we would look at the individual circumstances if somebody has missed an appointment, to take into account whether there might be any mitigating factors.

Personal Independence Payment: Regulations

Tracy Brabin Excerpts
Wednesday 29th March 2017

(7 years, 1 month ago)

Commons Chamber
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Justin Tomlinson Portrait Justin Tomlinson
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I am not wrong. I said that the vast majority of successful appeals were due to the late submission of additional evidence. That is a fact.

Justin Tomlinson Portrait Justin Tomlinson
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I will give way once more, but I am conscious of the time.

Tracy Brabin Portrait Tracy Brabin
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People in my constituency are taking deckchairs to their citizens advice bureau at 5 or 6 in the morning in order to queue outside. Is not that yet another addition to their stress and the pressure they face, and should it not be made clearer that people can have the assessments that they need?

Justin Tomlinson Portrait Justin Tomlinson
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I am trying to explain what we can do to help to improve the situation, because there are cases in which there are mistakes—1.5 million people are going through the PIP process. However, we know that the PIP process is far better than that for DLA because we are spending £3 billion more, and because of the success rate in getting those with the biggest challenges on to the highest rate of benefit—the proof is in the pudding.

This debate has arisen because a legal judgment has suggested that there are certain areas in which additional money should be spent. As I argued when we considered this during proceedings on an urgent question, if we are to spend money to make further improvements, that needs to be done in a co-ordinated manner, not an ad-hoc way.

Let me set out how this would work. We have lots of impressive charities with great policy teams, and they lobby on the basis of the experiences of their users. Individual MPs also raise concerns and suggestions for improvement through debates in the Chamber and Westminster Hall, and by tabling parliamentary questions, and the policy teams then work through them. There have already been significant changes, such as the much-needed and very welcome changes for terminally ill claimants, and the fact that waiting times rightly improved after a very difficult start when PIP was first rolled out. Rightly, this transfer of 1.5 million people from DLA to PIP is now being done at a speed that will not compromise waiting times as people go through the process. If this takes longer, it takes longer, and that means that we do not make the mistakes of the initial roll-out. The quality of the assessments is also improving month on month. There are still lots more areas in which issues will arise, but I spent a lot of time meeting charities, particularly smaller ones representing people with less common conditions. They would then spend time helping to train the assessors and rewriting the manual so that those conditions would be picked up in the assessment, so learning from such experiences forms part of the process.

The timings of when people should come back for reassessment have been looked at for the first time. Under the old DLA system, 70% of claimants were on a lifetime award. The problem with that was that one in three claimants’ conditions would change significantly within 12 months, meaning that they should have been on a different benefit. The vast majority of those claimants’ conditions were getting worse, not better, so they would have been entitled to a higher rate of benefit, but many people simply did not phone up and ask to present themselves for reassessment, so they missed out on the benefits they should have received.

Under the PIP assessment, if someone has entered on a lower rate of benefit and the assessor can see that their condition is likely to get worse, meaning that they will need to access a higher rate of benefit, an estimate is automatically made of when that might happen, which triggers a reassessment. That process means that those who are most in need will get money in the best possible time.