Oral Answers to Questions

Satvir Kaur Excerpts

Thursday 5th March 2026 Commons Chamber

[Mr Speaker]

Welcome back, Minister.

[The Parliamentary Secretary, Cabinet Office (Satvir Kaur)]

The issues and delays facing a number of civil servants and pension scheme members in accessing their pensions after a lifetime of service is completely unacceptable. The Government are overseeing a robust recovery plan for the service and are ensuring that support is available to help those impacted. My right hon. Friend the Paymaster General has met the chief executive of Capita to set out what the Government expect, and we will do all we can to hold Capita to account to deliver the high standards that people deserve.

[Gareth Bacon]

I thank the Minister for her answer because, like many hon. Members on both sides of the House, I have been getting correspondence from former civil servants whose payments have been excessively delayed since Capita took over. I note what the Minister says about the Secretary of State meeting the chief executive of Capita, but would she commit to a full review of the service that Capita has provided so far? Will she also commit to making either a verbal or a written statement to the House about the actions being taken to make this service work better?

[Satvir Kaur]

The priority right now is to ensure that the robust recovery plan is completed and that we get a normal service as quickly as possible. Of course, we will continue to update the House.

[Catherine Fookes]

I welcome my hon. Friend to her place. My constituents Richard, Peter and Chris all planned to retire in January and all gave at least the required notice to get their pensions; I have many other cases of people waiting too. January has been and gone, as has February, and despite repeated attempts to get their pensions and hours in phone queues, these poor people have not seen a penny. Will the Minister please update me on when she expects a return to proper service levels, and whether she will look at MyCSP and Capita providing compensation to those who face such serious financial hardship?

[Satvir Kaur]

I am sorry to hear about the stress caused to Richard, Peter and Chris—that is completely unacceptable. There is a timetable in our recovery plan. I encourage my hon. Friend to write to me so that the team can look into that case.

[Claire Young (Thornbury and Yate) (LD)]

A constituent approached me in January having applied for his pension over six months earlier, with no resolution. He has been forced to draw on his personal savings simply to get by. Will the Government introduce a redress scheme for pensioners who were forced to deplete their savings or even take out commercial loans?

[Satvir Kaur]

Hardship loans are available, and a statutory complaints procedure is in place to determine whether compensation is appropriate. I urge hon. Members to direct their constituents towards it.

[Kim Johnson (Liverpool Riverside) (Lab)]

Our manifesto promised the biggest wave of insourcing for a generation. Will the Minister explain when that will happen? Capita will not fix the pension issues faced by thousands until June this year, according to the permanent secretary. To add insult to injury, Capita has been awarded the civil service payroll contract for a quarter of a million workers, covering many large Departments. When will the Government stop rewarding failure by issuing contracts to these outsourcing companies?

[Satvir Kaur]

I understand my hon. Friend’s frustration. She will know that the contract was awarded under the previous Government in 2023. I reassure her that existing key performance indicators have been enhanced and strengthened to deliver tighter performance expectations, with higher penalties for severe failures. Those have already been applied to recent issues and delays in Capita’s administration of the civil service pension scheme.

[Brendan O’Hara (Argyll, Bute and South Lochaber) (SNP)]

The privatisation of the delivery of the civil service pension scheme has been nothing short of catastrophic. The Government were well warned that Capita was ill-prepared for a job of that size, but they pressed ahead regardless. Although Capita must shoulder much of the blame, the Cabinet Office has serious questions to answer about its responsibility for this fiasco. Will the Minister start by apologising to those in my constituency who, after a lifetime of service, have been left facing penury because of the Government’s part in the hopeless mismanagement of this transfer?

[Satvir Kaur]

As I have said, the contract was awarded under the previous Government. We have the right to hold Capita to account, which we are doing. I am sorry to hear of the difficulties and distress that the hon. Gentleman’s constituents are facing. I encourage him and all Members to contact me and my team about such matters so that we can look into and resolve them as quickly as possible.

[Luke Myer (Middlesbrough South and East Cleveland) (Lab)]

My constituent Stephen retired almost a year ago after a long career in public service, yet he is still unable to access his pension. I appreciate that a recovery scheme is under way, but will Ministers meet me to discuss his case, because it is completely unacceptable?

[Satvir Kaur]

I will of course meet my hon. Friend to discuss Stephen’s case and resolve it as quickly as possible.

[Dr Jeevun Sandher (Loughborough) (Lab)]

3. What recent discussions he has had with EU counterparts on topics of mutual interest.

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[Patrick Hurley (Southport) (Lab)]

7. What steps he is taking through the Office for the Impact Economy to help increase the size of the co-operative sector.

[The Parliamentary Secretary, Cabinet Office (Satvir Kaur)]

This Government recognise the enormous value of our co-operative sector. That is why the Office for the Impact Economy is already working closely with other Departments, including the Department for Business and Trade and the Treasury, to grow the co-operative sector and maximise its social and economic impact, helping to deliver the promise of national renewal the country voted for at the last election. I personally look forward to working with my hon. Friend, in his role as chair of the social, co-operative, and community economy all-party parliamentary group, and with the wider sector to build on this.

[Patrick Hurley]

Given the Government’s commitment to growing the co-operative sector, will the Minister commit to working across Government, specifically with the Ministry of Housing, Communities and Local Government, so that high street rental auctions actively prioritise community-owned and co-operative models, and ensure that the Office for the Impact Economy is promoting these economies appropriately?

[Satvir Kaur]

This Government are committed to delivering pride in places where we live. High street rental auctions are a really effective new tool for local authorities to do that, by bringing vacant high street units back into use, while unlocking opportunities for community organisations to access tenancies at reduced rates. Early adopter councils are making great strides in implementing these new powers and sharing best practice. The Office for the Impact Economy and I are working closely with MHCLG and other Departments to maximise the impact of place-based social and economic delivery.

[Blake Stephenson (Mid Bedfordshire) (Con)]

8. What guidance his Department issues on civil service sponsorship of visas.

[The Parliamentary Secretary, Cabinet Office (Satvir Kaur)]

This Government are committed to preserving the civil service’s proud and long-standing committed to merit-based appointments, ensuring we have the skills and talent in place to deliver on our priorities. Those seeking to work in our civil service must abide by existing nationality rules, and each Department must ensure compliance with UK visa sponsorship rules, which are issued through the Home Office.

[Blake Stephenson]

Hundreds of public sector bodies, including a number of Departments and arm’s length bodies, are registered to sponsored visas, as the Minister will know. Does she agree that the public sector should lead from the front and sponsor visas by exception only in the cases of hiring truly world-class talent? Can she confirm whether all Departments and arm’s length bodies are complying with the guidance issued by the Cabinet Office?

[Satvir Kaur]

We want to champion world-class talent, and we want to have and retain the best talent. That is why we have announced the national school of government to ensure that we can do that. I politely remind the hon. Member that numbers actually increased after the points-based system was introduced. That is what made the biggest difference.

[Lorraine Beavers (Blackpool North and Fleetwood) (Lab)]

9. What discussions he has had with Cabinet colleagues on the procurement of the business process services element of the Synergy programme in the context of shared services across Government.

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[Luke Murphy (Basingstoke) (Lab)]

17. What steps he is taking through civil service reform to support the economy.

[The Parliamentary Secretary, Cabinet Office (Satvir Kaur)]

The Government are committed to delivering a strong, stable and growing economy for every region in our country. That includes bringing high-quality civil service roles to towns and cities across the country, which will not only bring over £880 million in local economic benefits but ensure that the civil service better reflects the communities we serve.

[Luke Murphy]

I thank the Minister for her answer; it is fantastic to see her on the Front Bench for what I think are her first parliamentary questions. Two of the things my constituents care most about are increasing their living standards and improving their public services, and both depend on economic growth. How will the reforms to the civil service set out by the Chief Secretary to the Prime Minister earlier this year, including on the national school of government, help drive economic growth and meet my constituents’ priorities?

[Satvir Kaur]

As a fellow Hampshire MP, I am pleased that my hon. Friend continues to champion our wonderful region’s cause. The Government are already working to improve living standards for individuals and families in his constituency and across the UK. The civil service plays a crucial role in ensuring that we continue to deliver on this issue. The national school of government will ensure that we nurture talent, give opportunities to more communities outside London, and have the people with the best skills to deliver on our priorities.

[Sarah Russell (Congleton) (Lab)]

18. What steps his Department is taking to help improve the cyber-security of national infrastructure.

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[Adam Thompson (Erewash) (Lab)]

T8.   Over the past few months, I have been involved in the new Long Eaton Business Partnership, which is bringing together business owners, private investors, health investors and local politicians. The goal is to shape the future of our town and revive Long Eaton’s town centre. Will the Minister tell us more about her work, through the new Office for the Impact Economy, to collaborate with social investors and philanthropists to bring funding to local communities?

[The Parliamentary Secretary, Cabinet Office (Satvir Kaur)]

I pay tribute to my hon. Friend, and to the important work being done by the new Long Eaton Business Partnership. This is exactly the kind of project to which the Office for the Impact Economy adds value. I am very happy to meet him to discuss how that can be maximised in his constituency, to improve the neighbourhood for his constituents.

[John Glen (Salisbury) (Con)]

Given the progress made by the Infected Blood Compensation Authority, will the Paymaster General update the House? Over £140 million has been spent by the inquiry. Has he had any conversations with Sir Brian Langstaff on when will be the right time to close down that inquiry, and whether he has wider lessons about the way that public inquiries function?