Kim Johnson
Main Page: Kim Johnson (Labour - Liverpool Riverside)Department Debates - View all Kim Johnson's debates with the Cabinet Office
(1 day, 7 hours ago)
Commons ChamberRead Full debate Read Hansard Text Watch Debate Read Debate Ministerial Extracts
Satvir Kaur
Hardship loans are available, and a statutory complaints procedure is in place to determine whether compensation is appropriate. I urge hon. Members to direct their constituents towards it.
Kim Johnson (Liverpool Riverside) (Lab)
Our manifesto promised the biggest wave of insourcing for a generation. Will the Minister explain when that will happen? Capita will not fix the pension issues faced by thousands until June this year, according to the permanent secretary. To add insult to injury, Capita has been awarded the civil service payroll contract for a quarter of a million workers, covering many large Departments. When will the Government stop rewarding failure by issuing contracts to these outsourcing companies?
Satvir Kaur
I understand my hon. Friend’s frustration. She will know that the contract was awarded under the previous Government in 2023. I reassure her that existing key performance indicators have been enhanced and strengthened to deliver tighter performance expectations, with higher penalties for severe failures. Those have already been applied to recent issues and delays in Capita’s administration of the civil service pension scheme.