(5 years, 1 month ago)
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I remind hon. Members that there have been some changes to normal practice in order to support the new hybrid arrangements. Members need to clean their spaces before they use them and before they leave the room. I also remind Members that Mr Speaker has stated that masks should be worn in Westminster Hall throughout the debate.
I beg to move,
That this House has considered protecting consumers from online scams.
It is a pleasure to serve under your chairmanship, Ms Ghani.
Last year, my constituents Mr and Mrs Biggs came to see me at one of my constituency surgeries. They were asking for my help because scammers had stolen £30,000 of their savings. How had that happened? Well, a friend of theirs had spotted an advert on Google for a bond that, when compared with other products on the market, seemed to offer a reasonable rate of return over a three-year period. They called the telephone line provided to discuss the product further. The bond was being offered by a reputable firm, Goldman Sachs, and it was advertised on Google, which presumably had done its due diligence before accepting the advert, so my constituents invested. Only it was not Goldman Sachs that they had invested with, and the bond did not exist. Instead, Mr and Mrs Biggs, like many people up and down the country, had become victims of a very convincing clone scam. They had transferred £30,000 into the bank account of the perpetrators of that scam.
Clone scams exploit people’s trust in reputable brands by carefully mimicking their websites and online presence and even researching and impersonating their sales managers. When they also carry the stamp of an advert, be that on Google, Facebook or any other online platform, many consumers believe that the platform carrying the advert has checked out the company that posted it and that therefore it is an official advert from the company in question. But the truth is that that is rarely the case, because online platforms currently have no legal obligations to protect users against fake or fraudulent content, and that is the primary issue that I would like to address in the debate today.
In the last 18 months, we have been living through a public health emergency, but the pandemic has also had a really profound effect on the way adversaries operate online. We have seen everything: nation state espionage on vaccine programmes, the spread of misinformation and a huge increase in online scams. We have seen fake personal protective equipment, and phishing sites posing as councils giving out covid grants, or sending fake messages about parcel deliveries to try to download software on to victims’ phones or to direct them to give their bank details to scammers. It shows how sophisticated the world of online scams has become, how fast criminals can adapt to new situations and how easy it is for people to be taken in.
Action Fraud figures show that, in the year to June 2020, 85% of all fraud was cyber-enabled. Reports of clone scams increased by nearly 30% between March and April—just in the space of a month—last year. Victims lost more than £78 million to clone scams in 2020. It is hard to put those sorts of figures in the context of individuals, but the average loss for victims is about £45,000. That could be the deposit for someone’s home, the money that they were saving to start their own business or expand it, or savings for retirement or to pass on to their children. But it is gone, and often with no compensation.
Fortunately, in the end, my constituents, Mr and Mrs Biggs, were compensated. That was not without a fight and the resulting stress and anxiety. Many other victims are not compensated. In 2018, The Telegraph, which has done some really excellent work on this issue, reported that, in the previous year, only 25% of the funds lost to authorised push payment or APP scams, in which the victim transfers money to the bank account of the criminal, were successfully returned to victims.
These figures are shocking, before we even take into account the immense psychological and emotional toll on victims and their families. Scammers take advantage of people’s fears, hopes and anxieties, and they motivate them to transfer large sums of money on this basis. Anyone who has helped a victim of these crimes knows how heart-wrenching the ordeal is for them. The feeling of anxiety and powerlessness experienced when pleading with banks and law enforcement to help recover life savings is a tremendous unseen harm caused by online scams.
Recent analysis by consumer champion Which? found that there are 300 to 350 fraud reports every week in which victims show signs of severe emotional distress. One such account from Which? details the case of an 80-year-old gentleman who could not sleep for weeks after losing his retirement savings to scammers. The person behind the scam pretended to be a real investment company, assuming the name of a real investment manager at that company, and ultimately stole £50,000 from the victim, even after he checked their credentials online.
This scam, like the others I have mentioned, began as an advert at the top of Google’s search results. TV, print and radio advertising are all governed by a comprehensive set of rules, yet very little exists to govern online advertising. The majority of people now go online to research and buy everything, from pensions to pet food, holidays to houses, shoes to savings products, but it is for each individual platform to decide what, if any, verification checks it wants to make on businesses taking out adverts on its service.
I do not mean to imply that platforms are doing nothing. Following ongoing discussions with the Financial Conduct Authority, Google, for example, has updated its financial services policy to make financial services advertisers subject to its business operations verification process. I followed the link that Google provided in its letter to the FCA to understand more about what the verification process entails. The policy states:
“Advertisers may be selected to complete business operations verification if, for example, the advertising behavior has been identified as unclear or their ad content is deemed as potentially misleading.
Advertisers whose accounts were suspended due to a violation of our Google Ads policies may also be requested to undergo business operations verification as part of the account suspension appeals and remediation process.
Advertisers who are required to complete business operations verification will be notified and given 21 days to submit the verification form. In certain circumstances, we may pause advertisers’ accounts immediately when business operations verification is initiated. This means that advertisers’ ads will not be able to serve until they are able to complete the program successfully.
Advertiser accounts may be paused if the advertiser’s business model is unclear and we suspect that their advertising or business practices may cause physical or monetary harm to users. Non-exhaustive examples include: misrepresenting yourself in your ad content; offering financial products or services under false pretences; or offering unauthorized customer support services on behalf of third parties.
Once the verification form is completed and reviewed by Google, advertiser’s accounts that do not meet the requirements of this verification program outlined below will be suspended with a 7 day notice period. Note that if any further clarification or information submitted to Google during this 7 day notice period is insufficient to verify the account, Google may suspend the account immediately.”
So, Google “may” carry out checks, or they may not. They “may” pause the adverts at the start of the verification process, or they may not. Advertisers “may” get 21 days leeway before proper checks are completed. Advertisers found not to meet the requirements of the verification process will have seven days to provide further information to verify the account. If they cannot provide that, Google “may” decide to suspend the account immediately, but presumably they also may not. I know politicians are often accused of using non-committal language and trying to evade a straight answer, but this is a masterclass. It might be time that we in this place send the strong signal that that approach is not enough to protect our constituents, who are definitely being scammed out of their life savings.
If a verification process is to be effective, it needs to take place before any adverts are served. Leaving them up for 21 days while checks are completed provides a free-for-all for scammers. An experiment undertaken last year by Which? shows why. It created a fake water brand, Remedii, and an accompanying online service offering pseudo health and hydration advice, called Natural Hydration. It advertised both using Facebook and Google. Which? reported that
“With barely any checking, Google promoted ads for our website and fake mineral water to users who searched for popular terms, such as ‘bottled water’. Our ads gained nearly 100,000 impressions over a month.”
That shows how fast fake ads can reach a wide audience. A lot of damage can be done in 21 days.
Just this week, in a user survey published by Which?, a third of victims who reported a fraudulent ad on Google said that the advert was not taken down by the search engine, while a quarter of victims who reported an advert on Facebook that resulted in them being scammed said the advert was not removed by the social media site. Those companies earn billions of pounds from advertising. Yesterday, Google’s parent company, Alphabet, reported record results, with a 163% increase in profits. Alphabet’s executives have attributed that rise to an increase in people using Google’s online services and interacting with their online adverts. I do not think it unreasonable to require those companies to spend some of their money on helping to protect people from the harm caused by fraudulent adverts, especially given that adverts are targeted at users based on their recent web activity and behaviour. Fraudulent ads, based on a user’s interests or concerns, are effectively pushed towards them by online platforms, which act as enablers for the scammers.
I will briefly tackle the issue of compensation for victims, which is, at the moment, a minefield. In my constituency, I have seen cases involving victims who have found it incredibly difficult to make their claim heard by their bank, prolonging the painful battle to recoup their losses. Those people are forced into a position in which the odds of a successful outcome are low, and they often emerge at the other end with a growing distrust for our regulatory system.
The Financial Ombudsman Service website puts it very clearly:
“When it comes to payments that customers have authorised themselves, the starting point at law is that their bank won’t be liable for the customer’s loss, even when it’s the result of a scam.”
We might say, “Fair enough. It is not the bank that’s at fault. They are merely acting on the instructions of their customer.” What about the companies who expose users to those fraudulent ads, however? Those companies actually target the adverts at users based on their interests, and make billions from doing so. Are we honestly saying they should have no liability, and that there should be no redress for users who are targeted with ads placed by criminals? How can that be fair?
We urgently need to tackle the issue of online financial harms. I asked the Home Secretary about this matter when she gave evidence to the Home Affairs Committee. She said:
“We are actually doing some work right now through the economic crime board that I chair with the Chancellor—I chaired it just last week. If you speak to many financial regulators and to the financial services sector, they are equally concerned about this. One of the key outcomes that we are now discussing and picking up across Government is: how are we going to make the online harms Bill much stronger, and how are we going to tackle many of these online advertising platforms that come up through search engines, social media and other forms of electronic communications?
We still have a way to go, but what I can say—and I am very grateful to colleagues in the Treasury on this as well—is that the level of focus and attention to this issue definitely means that it will be given a huge push, a significant push, because, quite frankly, economic crime is now becoming one of the most predominant challenges when it comes to law enforcement but also criminality.”
I could not agree with her more.
I would be grateful for an update from the Minister on how the Government propose to tackle the issue. Will financial harms become part of the online harms Bill as the FCA, the Financial Services Compensation Scheme and Which? are asking for it to be? If not, will she set out what they plan to do instead? In either case, can she go any further towards providing a timetable for action?
We have a really urgent problem affecting thousands of people every year. We must sort it quickly. I am confident that we can, because I know from knocking around the cyber-security industry for most of the past decade that the UK has always been a global leader in cyber-security and tackling cyber-crime. I have seen our strategy grow, mature and evolve as the threat has. Fraudulent online adverts are a real threat to all our constituents. It is not on the horizon; it is here already, and it has been for several years. The alarm bells are sounding, and the problem is growing, so let us grip it now and offer our constituents the protection they all deserve.
(5 years, 10 months ago)
Commons ChamberUrgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
Each Urgent Question requires a Government Minister to give a response on the debate topic.
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I am grateful to the hon. Gentleman for his point, because our cyber-defences are something in which this Government have very clearly invested. He highlights the National Cyber Security Centre, and I know the work that it does with local government and the devolved Administrations in ensuring that they are vigilant against the threats. Indeed, only last week, it called out Russian activity against pharmaceutical companies and others to ensure that our knowledge remains here and that we guard it against attack.
This morning, on the radio, Commissioner Cressida Dick said that people should be concerned about “the threat from Russia”. Will the Minister assure me that our security services will work with our police services to make sure that they have the data, the information and the resources to deal with any local threats?
There is strong join-up between our security and intelligence agencies as well as our police. Indeed, when looking at the work that I do each week, I see that join up and see that work, so she can absolutely have my assurance in that regard.
(5 years, 11 months ago)
Commons ChamberAgain, I will not comment on the investigation, the individuals and the reports in the newspapers. The Solicitor General has also issued warnings to the media this afternoon on that, so that there is nobody prejudiced in the case, which is absolutely vital. But the hon. Gentleman makes an important point about individuals who are known. Of course, as has already been said this afternoon, if those individuals are in prison and if they are known to probation services, work takes place through the probation services, the multi-agency public protection arrangements and various risk assessments around the individuals. Of course, that will continue and the Ministry of Justice is constantly reviewing not just its own policies but practices. That is very much standard for all the individuals who need bespoke support not just now, but throughout their development, whether they are in prison or have been released from prison.
My thoughts, along with those of my constituents, are with the victims and their families. We pay tribute to the brave police who ran towards danger. On the Home Affairs Committee, we tackled radicalisation and the tipping point. Does my right hon. Friend agree that two rules apply, regardless of whether someone is a far-right extremist or an Islamic extremist: the conscious role of social media companies that spread propaganda and groom, and the importance of community projects such as Prevent?
My hon. Friend is absolutely right in terms of the role of network providers, but also programmes such as Prevent. There is much more that we can do, and of course work is constantly under way.
(9 years, 3 months ago)
Commons ChamberI hope they will.
Let me go through the group in order. New clause 6 refers to the recommendations by GREVIO—the Council of Europe’s Group of Experts on Action against Violence against Women and Domestic Violence—and the Committee of the Parties to the Council of Europe Convention on Preventing and Combating Violence against Women and Domestic Violence (Istanbul Convention), and would mean that those recommendations were not binding on the UK Government. The convention has a two-pillar monitoring system to ensure that all members live up to their commitments. [Interruption.]
It is interesting to note that nobody—particularly on the SNP Benches—wants to listen to the debate, which is surprising because it was exposed on Second Reading that they did not actually know what was in the Istanbul convention. You would think that they would have learned their lesson and would actually want, this time around, to learn what was in the convention—but apparently not. I am not entirely sure whether the position of the hon. Member for Perth and North Perthshire (Pete Wishart), who is on his knees and facing the wrong way, is in order during a speech, but it is certainly not normal behaviour from him. [Interruption.] He may not be listening, but he could at least give the impression that he is interested in knowing what is going on in the debate.
It is a no-fail measure, isn’t it? If the level of violence goes down, it is because of the Istanbul convention; if it goes up, it is because the Istanbul convention has helped levels of reporting. It cannot fail: whatever the figures it is a winner. I commend my hon. and learned Friend greatly for that line. She will almost certainly be made a Government Minister very soon. With such aplomb at the Dispatch Box with which to explain away any difficult figures in her Department, I suspect she will make a very fine Minister in short order.
My hon. and learned Friend may well be right. Unfortunately, the situation in Portugal is not quite the same as that in Sweden, so her thesis slightly falls down. Portugal ratified the convention a bit earlier than Sweden, since when the numbers have been like a rollercoaster: they have gone down, then up, then down again. I am not entirely sure how that can be explained away on the basis of increased awareness.
It is fair to say that, to any independent observer, the figures indicate that ratification does not make a blind bit of difference to levels of violence against women. I am very happy for other hon. Members to put their own gloss or spin on why the figures have gone up and down; I am just looking at them as someone who is interested in the statistics.
I am not sure whether my hon. Friend is referring to reported figures. Surely the point is that if women are aware that their voices will be heard and that support is available, they will come forward and report incidents of this hidden crime. Surely he can see that that is a positive thing.
Of course I am in favour of people reporting crimes, but I am not entirely sure that we need to ratify the Istanbul convention for them to do so. We already encourage people to report crimes. If my hon. Friend wants to send a message today to every victim of violence that it is essential that they report that crime to the police, she is welcome to do so and I will endorse that message wholeheartedly. Any victim of any kind of violence, in any shape or form, irrespective of their gender, should report it to the police. It should be fully investigated and the perpetrator brought to justice and much more harshly punished than they currently are. Let that message ring out from the Chamber today, but we do not need to ratify the Istanbul convention for people to report that they have been the victim of a violent crime—we already have measures in place to deal with that.
The rollercoaster effect in Portugal that I described has also happened in Poland, which ratified the convention on 27 April 2015. It seems that the figures went up after it signed the convention, but that lately they have gone down.
There is no pattern to the figures in the countries whose ambassadors kindly sent me them, but it is important to put it on the record that they show that Sweden, Portugal and Poland clearly take the issue very seriously. I commend those countries for doing so and for laying bare their figures to me. In some cases the figures are good and in others they are not, but those countries have been open and transparent enough to share them with me so that I can share them with the House.
I worry about the countries that did not share their figures. I appreciate that I have no evidence to support this and that I am making an assertion that can be countered, but I fear and suspect that some countries did not supply me with the information because they are slightly embarrassed that the figures have gone in the wrong way since they ratified the convention. I could be wrong, but people can draw their own conclusions.
I have also seen figures from Albania and Austria. In Albania, they show an increase since ratification from 4,599 to 5,281. In Austria, the trend is the same. Its first annual report, which came out last September after the convention came into force in 2014, showed that the number of female victims of violent offences had increased from 37,546 to 37,677—so I think it is fair to say that we are not going to make a massive difference to levels of violence against women by ratifying the treaty.
After Austria ratified the Istanbul convention, the number of women murdered there went from 118 in 2014 to 165 in 2015. That seems quite a significant increase in murders against women a year after the country ratified the convention.
(9 years, 4 months ago)
Commons ChamberI am always delighted to work with the Scottish Government on this important subject. I know that they have put aside £20 million to work on the topic, and I welcome that initiative. If the hon. Gentleman would like to see me or one of my colleagues, we can discuss his proposal.
Any victim of domestic violence should receive equal support and respect, regardless of their heritage and faith. Does my right hon. Friend share my concern about the reports that the Crown Prosecution Service is dropping so-called honour cases for fear of offending Asian communities?
I share my hon. Friend’s commitment to ensuring that so-called honour-based violence is not neglected. The Government will not shy away from tackling any type of violence against women and girls, and I am certainly happy to work with her on this important matter.
(9 years, 6 months ago)
Commons ChamberThe right hon. Gentleman will be aware that we recently opted into the new elements of Europol. In terms of looking forward, we are in discussions on that matter. I can tell him that we are one of the largest contributors to Europol. We play an important part in it. It will be part of the ongoing negotiations. [Official Report, 12 December 2016, Vol. 618, c. 3-4MC.]
What practical measures have been put in place to combat money laundering and terrorist financing?
I refer my hon. Friend to the new legislation. She is absolutely right that the trouble is that criminals will always try to get ahead of us in finding ways to launder their money and the proceeds of their activities. We are determined to make sure that we get ahead of them, which is why we are having the new legislation put in place.
(9 years, 6 months ago)
Commons ChamberUrgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
Each Urgent Question requires a Government Minister to give a response on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
I have not received any concerns about the facilities available in the 60 or so welcome centres that have been set up around France. Indeed, the conditions there are unbelievably better than the dreadful conditions that many people had to endure in the camps. I am pleased that in the interim, while these children’s cases are being looked at and while we assess them against the Dubs and the Dublin criteria, they are in a place of safety and are being well looked after.
Will my hon. Friend update the House on the lead that this Government are taking in tackling the vile trade of people trafficking?
Yes, indeed. Much of that dreadful trade is fuelled by the fact that the people traffickers seem to have no regard for people’s safety. During the summer, I was in Nigeria talking to the authorities there, and they are very concerned about the way that people are putting their children’s lives at risk by putting them into the hands of people traffickers. If and when the children arrive in Europe, the nightmare continues, particularly when they are pressed into modern slavery, or even worse in the case of some of the girls.
(9 years, 6 months ago)
Public Bill CommitteesQ I apologise for being late this morning; I was at another Committee meeting. My question is to Detective Harman. I think you have already tackled funding of terrorism this morning but, as we know, terrorism has no borders nor does the funding, and with technology it becomes increasingly difficult for you to follow the flow of these funds. The Bill proposes more information sharing between the public and private sectors, which you have said will be incredibly helpful. Could you share whether there will be pushback from the banking sector and, as we seize the assets of terrorists, what might they do? What will be their next steps, so we can be ahead of the curve? Can you give us some advice on where they might end up putting their funds, so we can be a position to start seizing those funds once they come out of the mainstream?
Detective Superintendent Harman: It is a big topic. Briefly, our relationship with the financial sector—the banks and the MSBs—is fantastic. We have a very positive relationship. There are some official mechanisms for that such as the JMLT that has been mentioned. So, I do not expect any pushback, quite the opposite really. The banking sector wants to work with us, obviously respecting their client confidentiality and the rules around that, but they do want to work with us, and they do work with us. This really gives a legal gateway for the goodwill, if you like, that already exists. We look forward to working with them as the way people bank changes—becomes more digital and so forth. We will evolve with that; that is our intention.
The Chair
That brings us to the end of the allotted time for the Committee to ask questions. I thank the witnesses on behalf of the Committee for their excellent presentations and the queries that they have answered. We will now move on to the next panel.
Examination of Witnesses
Simon York, Mark Thompson and Nick Price gave evidence.
(9 years, 7 months ago)
Commons ChamberIt is a pleasure to follow the right hon. Member for Barking (Dame Margaret Hodge). I would also like to put on record the fact that I must be the second non-lawyer to speak in the debate.
I support the Bill, especially its provisions on countering terrorist financing. In November last year, shortly after the horrific terrorist attacks in Paris, I wrote to the then Prime Minister, the former right hon. Member for Witney, to raise my concerns about overseas funding received by religious or educational establishments in this country that radicalise and promote extremist values—basic criminality—whether they network through individuals, mosques, schools or community groups. I argued that if an organisation is unwilling to agree to a set of tolerant principles that society considers acceptable, it is not unreasonable to prevent it from receiving dubious funding from overseas. I am not so naive as to overlook the accusation that that approach could itself be seen as intolerant, but we have accepted that there are rules to which the funders of political parties and unions must adhere, so why not the funders of other important institutions? Extremism is a symptom of criminal ideology, and we must cut off any finance that helps to spread an ideology that promotes criminality, extremism and violence.
The Bill builds on the Government’s action plan for anti-money laundering and counter-terrorist finance by putting into law one of its main principles: more information sharing between the private and public sectors. It goes without saying that we cannot disrupt terrorist financing unless we know about it, and I welcome the fact that that is fully recognised in the Bill through concrete measures to deal with the problem. Measures to introduce a disclosure order regime under terrorism legislation offer new opportunities to uncover illicit financing of terrorist or extremist behaviour and the promotion of criminality. We have seen the benefits of the work of accredited financial investigators in proceeds of crime investigations, and it is right that those benefits should be extended to counter-terrorism investigations with the extension of powers to AFIs in the Bill.
We need to go further with provisions that are not appropriate for inclusion in this Bill but would, in my view, strengthen its provisions. Perhaps I may be so bold as to make a suggestion. The vast majority of churches are registered as charities, which means that their finances are transparent. I would suggest that a formal register of mosques in the United Kingdom would make it far easier to investigate their financial affairs and their recruitment of imams, especially if those people come from overseas. That would help us to understand the strand of Islam that they wish to promote, and it would flush out sources of financing that promote the intolerant ideas that put us at risk of harm from criminals who use those ideas to justify their actions.
The Islam that came to this country with the communities that settled here after the second world war is not the Islam that is being exported by Daesh today. With many of our communities and mosques feeling that they are under siege from that foreign death cult, it is our duty to protect those communities and show that we stand by them in countering extremism. As a member of the Home Affairs Committee, I have seen all the evidence that I need to justify our hard-headed response to the threat of terrorism and criminal extremism. I hope that the Government will consider such a step when the appropriate vehicle arises.
As of June this year, some 165 people were in custody for terrorism-related offences, and domestic extremism and separatism, but there are still individuals and organisations based overseas that have a mission to spread insidious intolerance and violence, which requires funding that travels across borders. As terrorist groups organise and reorganise, they need access to well-funded diverse networks, and they are becoming increasingly complex and sophisticated. Technology and the proliferation of financial instruments challenge the authorities’ ability to accurately trace and counter the flow of funds, but one thing remains the same: the objectives of terrorists. They seek to divide our communities, spread fear and hate, and undermine the good work of community leaders who do everything they can, often in the face of unhelpful opposition, to make sure that their communities are safe.
By enhancing our ability to counter the financing of terrorism, we are taking another step in preventing the spread of organised crime and terrorism. The Bill offers the Government’s support to leaders and communities, makes us all safer, undermines the financial management of terror groups and co-ordinates legal measures to combat them. I therefore warmly welcome it.
(9 years, 7 months ago)
Commons ChamberI would expect the girl, in all likelihood, to claim asylum in France, but of course I hope that that event never comes to pass.
I welcome the news that the French are closing the camp now, given that many months ago, in the Home Affairs Committee, we challenged the Calais mayor and other French officials to deliver comprehensive plans to clear it. No doubt my right hon. Friend will confirm that it is not possible for the British Government to do anything in Calais without French agreement, but I hope she will accept that we can take the lead in tackling the people traffickers. Can she tell me how many criminal gangs have been stopped thanks to the hard work of the UK security forces?
My hon. Friend is right. We have been urging the French to take action for a while, and we have been working closely with them, but only in the past few weeks and days have we been able to really engage with them, and conduct interviews in a way that is quick and effective and has yielded results. My hon. Friend is also right in suggesting that that allows us to make more progress in arresting criminal gangs.