192 Harriett Baldwin debates involving HM Treasury

Financial Services and Markets Bill (Ninth sitting)

Harriett Baldwin Excerpts
Angela Eagle Portrait Dame Angela Eagle (Wallasey) (Lab)
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I add my voice to those supporting new clause 1. I commend my hon. Friend the Member for Kingston upon Hull West and Hessle for her speech on this very important issue and my hon. Friend the Member for Walthamstow, who has long campaigned to bring buy now, pay later credit companies into some form of regulation. Obviously, their emergence has been assisted by the shift to online shopping, which we all have experienced and which was turbocharged during the lockdowns.

The consumer credit legislation that protects customers from taking on unaffordable levels of debt and paying over the odds for credit, in a way that is often quite opaque, did not anticipate the existence of online shopping or the explosion in the kind of credit that is now easily available to those who roam the internet or look at TikTok and see lovely things that are just within reach. I speak as someone who has been around for quite a while and whose parents used to put money away in shops so that they could afford Christmas presents, before consumer credit exploded in the way that it did. The Consumer Credit Act tried to make that fair and to regulate it. This is another switch in velocity, capacity and the availability of things, and it is very difficult to discern what the price is when you take something out.

We are now in an instant gratification culture, rather than the place where we said, “Put money away months before and hope you can afford to get the Christmas presents you want for your kids.” It is now a case of instantaneous availability—literally a click on a website. Klarna and various other of the buy now, pay later organisations are everywhere that it is possible to spend money. It is very difficult to imagine how that might be adding up—what the price of it actually is—when a person is in the middle of a purchase, particularly a younger person who is used to that kind of instant availability. It is very difficult for anyone to argue sensibly that the people who are clicking and making those purchases have a good idea of the price of the credit and the burden of the repayments they are taking on.

New clause 1 seeks to bring the new fintech ways of getting access to consumer credit—if I can put it that way—within the existing consumer protections in the Consumer Credit Act 1974, which admittedly is now pretty long in the tooth. Clearly, it is important for those to whom we give the job of protecting consumers to think in detail about how that can best be done, but it is pretty difficult to argue that we should allow the current circumstances to persist. I am interested to hear what the Minister has to say about that.

It is important that people have time to think about what they are doing and that the pricing of credit is obvious at the time of the click, so that people can make genuine decisions and not feel that they have been conned, that the price is wrong or that they have got themselves into a vortex of increasing costs that were not in front of them at the time. The consequences of allowing an entire generation to have access to that kind of consumer credit without protections are too dire to contemplate.

I hope the fact that this Parliament has always put consumer protection at the heart of what it does and legislated for that purpose will prevail, and that the Minister will think about how we can sensibly and quickly bring this part of the growth industry of credit, including consumer credit, into the protected space.

Harriett Baldwin Portrait Harriett Baldwin (West Worcestershire) (Con)
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Thank you, Mr Sharma, for allowing me to contribute to the debate on new clause 1. My colleagues on the Treasury Committee have raised a very interesting and topical subject for us to debate regarding the best way forward. I must declare an interest, as someone who has bought things on the internet and has used this convenient way of paying for them. Clearly, when we have the FCA in front of us, we need to ask how it is approaching regulation in what has been an area of innovation, where fintech has really come to the fore.

It will be very interesting to hear the Minister’s reply to the points that have been raised, and what he sees as the best way forward. That innovation is supporting our retail sector, but at the same time, consumers deserve to know what they are getting into and to have good information when they make decisions. I look forward to hearing the Minister’s comments.

Siobhain McDonagh Portrait Siobhain McDonagh (Mitcham and Morden) (Lab)
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I, too, support new clause 1, not because I wish to stop buy now, pay later as a form of credit or to restrict people’s choice, but because I want people to fully understand what they are getting into before they do it. I did not understand what Klarna was. I like the Space NK website as much as the next woman who likes to spend too much money on skin products, but I could not quite understand why all of a sudden, about two years ago, Klarna was mentioned as a means of buying now and paying later. I thought, “How terrifying. If you cannot pay that ridiculous price this month, how are you going to pay that ridiculous price next month?”.

My hon. Friend the Member for Walthamstow has done some brilliant work on this issue. Buy now, pay later is the form of credit for the under-30s. They use it more than store cards or credit cards. It is often used on clothing websites, primarily by young women who buy different sizes to see which dress they actually want.

The Growth Plan

Harriett Baldwin Excerpts
Friday 23rd September 2022

(2 years, 1 month ago)

Commons Chamber
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Kwasi Kwarteng Portrait Kwasi Kwarteng
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As I reminded my right hon. Friend the Member for Central Devon (Mel Stride), and as I said in my statement, the OBR will be coming up with a forecast, certainly before the end of the calendar year, and I shall be very interested to see and hear what it has to say.

Harriett Baldwin Portrait Harriett Baldwin (West Worcestershire) (Con)
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President Putin has weaponised the cost of energy against western economies, and the measures announced today will provide welcome temporary support for our constituents during this terrible time of invasion. Can the Chancellor confirm that the measures to support business that he has announced today will also allow incentives for investment in renewable energy to continue, so that we never again allow Putin to weaponise energy against us?

Kwasi Kwarteng Portrait Kwasi Kwarteng
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My hon. Friend has made an excellent point about renewables. It is always salutary for the House to be reminded that we have 11 GW—in fact, nearly 12 GW—of installed capacity of offshore wind, which makes us second only to China in terms of the offshore wind roll-out. There is no reason why we cannot continue to lead the world in offshore wind, solar, and other forms of renewable power.

Financial Services and Markets Bill

Harriett Baldwin Excerpts
Harriett Baldwin Portrait Harriett Baldwin (West Worcestershire) (Con)
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It is an honour to be called to speak in support of the Bill. In a way, it is an advantage to be called at this time because so many excellent points have been made by so many wonderful people, and I am pleased to say that I agree with most of them and that they have been expressed better than I could have done, including by the former Chancellor and the former Economic Secretary to the Treasury, who was responsible, I think, for putting together quite a large part of this Bill.

I recall the milestone of when the country voted to leave the European Union on 23 June 2016, because I was Economic Secretary to the Treasury at the time. Many questions came to the fore about what would happen to the regulation of our financial services, which have been referred to many times in this debate as one of our most important export and tax-paying sectors, providing many hundreds of thousands of jobs up and down the land. It is a very important sector, and over the past six years we have flirted with the idea of equivalence.

It is, I think, the EU Commission that has decided that equivalence does not suit it. Frankly, I think it is the EU’s loss, because obviously we are equivalent—or we were equivalent. It is the EU’s small businesses and growing firms that will lose easy access to the United Kingdom capital markets, which is a shame for them. I also know that discussions were had about the EU-Canada trade agreement and about the chapter on financial services, which is not in our current trade agreement with the EU. Clearly that has been rejected as a way forward, although there is scope for much more mutual recognition and the opening up of markets.

I welcome the decisions that have been made before the publication of this Bill, and the opportunities for divergence that are being seized in it. It is also welcome that the industry has been very much consulted and brought along with us on how Solvency II and MiFID II changes can help our economy grow.

However, the point on which I wish to focus has not been brought up much in this debate: the freedoms that this Bill gives us to look once again at the market for advice and guidance in this country. We have heard about many of the challenges that consumers face when they are making financial decisions on their own behalf. The cost of financial advice is high, and the guidance itself can be very generic. There is, of course, access to the Money Advice Service and to Pension Wise, which I encourage constituents to use if they can, but the Bill gives us the opportunity to look once again at the financial advice market and to have more customised guidance because of how technology has evolved and the important role that the FCA’s regulatory sandbox plays in allowing people to experiment.

I urge everyone who has spoken about consumers in this debate to support an amendment that I am planning to table with the help of the Investing and Saving Alliance. It would allow the provision of much more personalised guidance through the use of innovation and technology, helping consumers through difficult decisions such as moving pensions when they change employer. That would create a better informed consumer who would not necessarily fall so easily for some of the scams that we have been hearing about during today’s debate. We need to arm our consumers to be able to tackle those scams.

My final point is about the role of the regulator. Time and again in this debate Members have asked who regulates the regulator if it puts in place something with which we as MPs or our constituents disagree. There is an important role here for the Treasury Committee, on which I sit, and we will take that responsibility of scrutinising changes very seriously.

I also think one of the great strengths of our country is our common law; I know the Minister has been looking at the opportunities that have been outlined for bringing in some further rights of appeal through the common-law system against some decisions that regulators make. I know he has taken these points seriously, and I look forward to his responding to them at the end of the debate.

Nigel Evans Portrait Mr Deputy Speaker (Mr Nigel Evans)
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Just to inform everybody, the wind-ups will begin no later than 6.40 pm, and anybody who has spoken in this debate will be expected to be here at the wind-ups. With five minutes, I call Siobhain McDonagh.

Oral Answers to Questions

Harriett Baldwin Excerpts
Tuesday 15th March 2022

(2 years, 7 months ago)

Commons Chamber
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Rishi Sunak Portrait Rishi Sunak
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I am grateful to my right hon. Friend for his typically thoughtful question. He is absolutely right about the circumstances we face. The data this morning shows record numbers of people on payroll, and that is to be welcomed. Indeed, the unemployment rate is now back to the levels we saw before the pandemic, thanks to our plan for jobs. There are record vacancies, and we want to get people into work. The best way to do that is to give them the skills they need and cut taxes to increase incentives. That is exactly what this Government are doing, and I expect us to make more progress in the months ahead.

Harriett Baldwin Portrait Harriett Baldwin (West Worcestershire) (Con)
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With council tax being one of the biggest items in household budgets, could the Chancellor remind the House which party tends to be the best, in a local council, for setting council tax?

Rishi Sunak Portrait Rishi Sunak
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My hon. Friend makes an excellent and timely point. She knows that I know that, in this country, if people want good local services delivered for the lowest possible council tax, they need to vote Conservative.

Oral Answers to Questions

Harriett Baldwin Excerpts
Tuesday 1st February 2022

(2 years, 9 months ago)

Commons Chamber
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Rishi Sunak Portrait Rishi Sunak
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My hon. Friend makes an excellent point. With regard to sanctions, absolutely nothing is off the table. We are working extremely closely with our international allies to make sure that we can send a robust signal to deter Russian aggression, and we continue to explore diplomatic solutions at the same time. He should rest assured that nothing is off the table.

Harriett Baldwin Portrait Harriett Baldwin (West Worcestershire) (Con)
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I visited the citizens advice bureau in Malvern and people there were sharing with me the fact that they still have tens of thousands of pounds in household support grants that they can give away between now and the end of March. Will the Chancellor join me in encouraging families who are struggling with the cost of living to apply for the help available?

Rishi Sunak Portrait Rishi Sunak
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My hon. Friend, as always, makes an excellent point. I join her in encouraging all those local authorities and others to get those funds out to people who need them as quickly as possible. That is why we have created the household support fund: half a billion pounds to provide £100 or £150 to millions of our most vulnerable families. It is there to help, and I hope we can get the rest of the money out as quickly as possible.

Household Energy Bills: VAT

Harriett Baldwin Excerpts
Tuesday 11th January 2022

(2 years, 9 months ago)

Commons Chamber
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Rachel Reeves Portrait Rachel Reeves
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We want to make Brexit work. We have this power, so let us use it now. A VAT cut is something practical that the Government could do right now, and it would be felt automatically in all our constituents’ bills. It would give security to people across our country, and I urge all hon. Members to back Labour’s motion today.

Harriett Baldwin Portrait Harriett Baldwin (West Worcestershire) (Con)
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Does the hon. Lady accept, however, that cutting VAT on household energy bills would give a disproportionate tax break to those with the biggest houses and the deepest pockets?

Oral Answers to Questions

Harriett Baldwin Excerpts
Tuesday 7th September 2021

(3 years, 1 month ago)

Commons Chamber
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Steve Barclay Portrait Steve Barclay
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As my right hon. Friend knows, the Prime Minister will make a statement on this matter shortly, but what he and I would agree on is that the best way is to grow the economy, drive productivity, get people into work and skill them up through work. That is what the plan for jobs is doing, alongside the £600 billion investment in infrastructure over the course of this Parliament as part of levelling up and our commitment to net zero. We need to grow the economy, skill up the workforce and get those who have been impacted by the pandemic back into work as quickly as possible.

Harriett Baldwin Portrait Harriett Baldwin (West Worcestershire) (Con)
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I wonder if the Chief Secretary has had the opportunity to read a recent report by the Institute for Fiscal Studies that says:

“Material living standards held up surprisingly well through the pandemic…This is an astonishing outcome given the scale of economic disruption”.

0.7% Official Development Assistance Target

Harriett Baldwin Excerpts
Tuesday 8th June 2021

(3 years, 4 months ago)

Commons Chamber
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Steve Barclay Portrait The Chief Secretary to the Treasury (Steve Barclay)
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Let me begin by acknowledging the words and the good intentions of my right hon. Friend the Member for Sutton Coldfield (Mr Mitchell). He knows as well as I do that decisions such as this are not easy. In short, this is a hugely difficult economic and fiscal situation that requires difficult actions.

Responding to twin health and economic emergencies, the Government have acted on a scale unmatched in recent history to protect people’s jobs and livelihoods and to support businesses and public services, paying out £352 billion in support since the start of the pandemic last year. That is equivalent to 17% of GDP and one of the largest fiscal support packages of any country in the world.

Our plan is working. The economy grew by 2.1% in March alone, and the Bank of England now expects the economy to return to its pre-crisis levels by the end of this year—two quarters earlier than previously expected. At the beginning of the crisis, unemployment was forecast to reach 12% or more. The latest projections show that it is due to peak at 5.5%, meaning that almost 2 million fewer people will lose their jobs than was expected last spring.

As the House will note, however, much of that response has relied on borrowing. Last year saw the highest peacetime levels of borrowing on record—£300 billion of borrowing—and we are forecast to borrow £234 billion more this year and a further £109 billion the following year, so without corrective action, borrowing would continue at untenable levels, leaving underlying debt rising indefinitely. At our higher level of debt, the public finances are more vulnerable to changes in inflation and interest rates. Indeed, a sustained increase in inflation and interest rates of just 1% would increase debt interest level spending by over £25 billion in 2025-26. The goal of any Government should be sustainable finances, and the current level of borrowing is not sustainable.

My right hon. Friend the Member for Sutton Coldfield used a number of emotive terms around the morality of the context of these changes, but leaving the next generation vulnerable to the degree of fiscal threat that would be entailed with a high debt level is not itself morally sound. At the same time, loading ourselves with more debt now might well damage our ability to spend on aid later. There are some in this House who say that since we are already borrowing to protect jobs and businesses, what is £4 billion more? Indeed, that was the nature of the intervention from my hon. Friend the Member for Winchester (Steve Brine). Crucially, the only reason we were able to act during the pandemic in the way that we did is that we came into the crisis with strong public finances, and we believe it is our duty as the economy recovers to return to a sustainable fiscal position.

Harriett Baldwin Portrait Harriett Baldwin (West Worcestershire) (Con)
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I thank the Chief Secretary to the Treasury for giving way and I appreciate his fiscal stance, but can he explain to the House why the only manifesto pledge he has chosen to break is the one that forces the World Food Programme in South Sudan to choose between feeding hungry children and feeding starving children?

Steve Barclay Portrait Steve Barclay
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The point is that we have made a number of difficult decisions, and I will come on to that, but we are also continuing to spend £10 billion in response to the commitments that we have made. I am sure that my hon. Friend, as a former Treasury Minister, is well aware of the fiscal reality we face.

Strong public finances mean making difficult decisions, such as increasing corporation tax. That is one of the difficult decisions that my right hon. Friend the Chancellor has made, alongside the decision around overseas aid. Indeed, this is something that the International Development (Official Development Assistance Target) Act 2015 explicitly anticipates when it refers to the effects of one or more of the following:

“(a) economic circumstances and, in particular, any substantial change in gross national income;

(b) fiscal circumstances and, in particular, the likely impact of meeting the target on taxation, public spending and public borrowing;

(c) circumstances arising outside the United Kingdom.”

In other words, the 2015 Act clearly envisages situations in which a departure from the target may be necessary. It provides for the Secretary of State’s accountability to Parliament by way of the requirement to lay a statement before Parliament and, if relevant, makes reference to economic and fiscal circumstances, as well as circumstances outside the United Kingdom. Indeed, the Foreign Secretary has already committed to doing that, as required by the Act.

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Harriett Baldwin Portrait Harriett Baldwin (West Worcestershire) (Con)
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Mr Deputy Speaker, may I thank you and Mr Speaker for allowing today’s emergency debate and congratulate my right hon. Friend the Member for Sutton Coldfield (Mr Mitchell) on securing it?

I have had the privilege of representing the UK as a Minister in the Foreign Office and the Department for International Development and of seeing, around the world, the good that our aid budget does. Whether from our work in the midst of the Ebola outbreak in the eastern part of the Democratic Republic of Congo—where the fact that the UK had invested in vaccines and their cold chain deployment meant that we were able to contain that deadly disease—or from the work that we put into neglected tropical diseases, which has meant that we have been able to contain and control other diseases from reaching the UK, surely we should have learned how important it is for the UK for us to work on such shared global challenges for humanity.

I have had the privilege of going to Goma, near where the volcano is erupting, and seeing how we have brought fresh water there. It was UK expertise and UK firms that won the contract to do that, which benefits our economy here and those exporters as well. It is a win-win for the UK public and for the world. I feel very strongly that it was a great privilege to say that we were—as we used to be—the only G20 country that met its NATO 2% target and the 0.7% UN target for aid. Surely if global Britain means anything, it means that, and being able to say that so proudly.

I was particularly proud to stand on a manifesto that again committed to those metrics for our position in the world. Politicians hesitate to break manifesto pledges because they know that the electorate will punish them at the next election if they do, whether they are George H. W. Bush saying “Read my lips: no new taxes” or Nick Clegg with his tuition fees. People realise that they should not break manifesto pledges because the electorate dislike it, but in this case I feel that the people who benefit from our aid budget the most are the ones who have no voice in this place. I have met them, and I need to articulate on their behalf how important this spending is.

There is another reason why I feel particularly passionate about the subject: the fact that we have enshrined the 0.7% in law. I know that there is a get-out in section 2 of the 2015 Act, under which a Secretary of State who inadvertently does not meet the 0.7% target can come to Parliament, explain why and state how they will get back to it. However, actually targeting 0.5% is absolutely a contentious legal issue and something that I think may well be challenged in the courts. The Government have a large majority, so the simplest thing to do, if it is such a good idea, would be to come to Parliament for that consent. The power that the Executive have is derived through us in Parliament; therefore they need to show respect for Parliament by coming and asking us, and giving us a vote, as my right hon. Friend the Member for Gainsborough (Sir Edward Leigh) put it so powerfully.

I could expatiate at length about how passionately I feel that we are making the wrong decision, but in this week, when we are hosting the G7, when we need to vaccinate the world and when cases are really beginning to grow exponentially across many African and Asian countries, and when we heard last week from every country at the 142nd Inter-Parliamentary Union Assembly that they need the vaccines, let us get out of this hole by giving our vaccines to the world.

Spending Review 2020 and OBR Forecast

Harriett Baldwin Excerpts
Wednesday 25th November 2020

(3 years, 11 months ago)

Commons Chamber
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Harriett Baldwin Portrait Harriett Baldwin (West Worcestershire) (Con)
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It is almost exactly a year since we launched our manifesto, and today’s sobering statement has laid bare the impact that the pandemic has had on the nation’s finances and the difficult choices the Chancellor is having to make. He has done well to keep manifesto pledges on track, but I feel I need to make it clear that I personally feel ashamed that the only manifesto pledge we are breaking today is our promise to the world’s poorest.

Rishi Sunak Portrait Rishi Sunak
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I know that this is a topic about which my hon. Friend feels passionately, and rightly so. As she will have heard me say, we do this with a heavy heart. It enables us to make progress on our other priorities, and it is indeed temporary. We intend to return to 0.7% when the fiscal circumstances allow.

Financial Services Bill (First sitting)

Harriett Baldwin Excerpts
Committee stage & Committee Debate: 1st sitting: House of Commons
Tuesday 17th November 2020

(3 years, 11 months ago)

Public Bill Committees
Read Full debate Financial Services Bill 2019-21 View all Financial Services Bill 2019-21 Debates Read Hansard Text Read Debate Ministerial Extracts Amendment Paper: Public Bill Committee Amendments as at 17 November 2020 - (17 Nov 2020)
Abena Oppong-Asare Portrait Abena Oppong-Asare
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Q I put the same question to the other witnesses.

Victoria Saporta: To response to your question directly, yes, from the very beginning we had discussions with Treasury colleagues about how, within the narrow confines of this Financial Services Bill—I can talk about the related but quite distinct issue of the future regulatory framework—we could be more accountable, given that the Bill effectively gives the Government powers to revoke particular narrow areas of what will become, on 1 January, primary legislation, and then asks the regulators to fill in those particular gaps. The Government were keen that the process should be part of an enhanced accountability framework.

As Sheldon has said, within the confines of this Bill, the enhanced accountability framework applies to the updating of the rulebook to take into account the new Basel III provisions and the investment firms regulation, and three new “have regards” regulatory principles, which are set out in the relevant schedule and refer to us having to take regard of relevant standards recommended by the Basel Committee on Banking Supervision. That applies obviously to the PRA. We need to take the likely effect of the rules on the UK’s relative standing as a place for internationally active credit institutions and investment firms to carry on activities. Also, we need to take into account the likely effect of the rules on the ability of firms to continue to provide finance to households and businesses. This is an enhanced accountability framework, and the Bill also obliges us to publish how we have taken into account these “have regards”.

Those measures are within the proposals in the Bill to enhance our accountability publicly. There is the separate issue of the consultation that the Government are currently doing on how the future regulatory framework will look, what the enhanced accountability provisions within that are and how they should apply. I would not want to pre-empt that consultation but, clearly, the Government are interested and are trying to look at ways of keeping our feet to the fire, and that is absolutely appropriate.

Harriett Baldwin Portrait Harriett Baldwin (West Worcestershire) (Con)
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Q My questions are for the FCA. In terms of the impact of the Bill on the end consumer and the end user of financial services, what impact assessment has the FCA done on the potential regulatory cost and how that might affect the consumer? We hear a lot from financial services firms about the cost to them, not only of regulations, but also of the fees that they have to pay to the FCA. What business plan and cost assessment has the FCA done on the impact that the measures and the responsibilities in the Bill will have on the industry, which will then be passed on to the consumer, or will it be a reduction in cost?

Sheldon Mills: We have not undertaken a cost-benefit assessment of the Bill. That would be a matter for the Government. We have considered, as we discussed in response to earlier questions, the impact on resources within the FCA. Our current intention is to keep that within our current financial envelope, so we are not predicting at this stage an increase in fees or levies to take account of the Bill. That is all I can say at this stage.

In terms of the impact of the Bill and the onshored legislation, when we review the regulations on the investment firms prudential regime and so on, we will do a cost-benefit analysis of the rules and regulations that we are proposing at that stage. At this stage, we will not be doing that—that would be a matter for the Government, not for us.

In terms of the impact on consumers more generally, as I said, there are aspects of the Bill that are very consumer enhancing. I do not think they came up very much on Second Reading, but the provisions in relation to breathing space will be very helpful for consumers facing issues around statutory debts, which we are interested in as a financial regulator. The issues in relation to the register will be extremely helpful for us in terms of tackling fraud and scams. There are many elements of the Bill that are helpful. It is complicated, but the investment firms prudential regime is also consumer enhancing; currently, the capital requirements facing investment firms are those for the systemically important banks, and they are not fit for purpose. This regime will help us have a capital and prudential regime that is fit for investment firms. So there are a whole host of aspects of the Bill that are supportive of consumer interests and will not necessarily increase costs in a way that will be inimical to their interests.

Harriett Baldwin Portrait Harriett Baldwin
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Q The FCA has not prepared anything specific demonstrating that—it is a hunch based on what is in the Bill—but has it done any cost-benefit analysis of the breathing space measures that you mentioned?

Sheldon Mills: All these measures are Government proposals, so the cost-benefit analysis that is required will be carried out by the Government and not by us. Once the Bill has been passed, in whatever form—we are bringing forward rules and regulations—we will undertake a cost-benefit analysis. I am giving an indicative view, as opposed to one based on a cost-benefit analysis that we are not required to carry out at this stage.

Stella Creasy Portrait Stella Creasy (Walthamstow) (Lab/Co-op)
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Q I should like to explore what you have said, particularly about how the Bill will benefit consumers—after all, we are all concerned about the regulation of financial services markets. You set out your interest in the debt respite scheme. We all agree that that is very welcome, but debt prevention is an ultimate aim. How do all three of you think that this way of regulation will help businesses and households with debt prevention?

Sheldon Mills: It is a broader question than the Bill, but I will answer by giving our approach to debt.

As a regulator, our approach is not to have a policy on whether people should be able to access credit, but we are concerned about the impact on people of firms providing credit. We want firms to be able to provide credit in a way that treats individuals fairly, takes account of their needs and circumstances and, in particular, supports vulnerable customers if they are in debt.

We work closely with debt charities. Some of the issues that we are seeing, which we all face and of which the FCA is cognisant, include the accumulation of debt among certain parts of the population, which is why it is important that rules and processes are in place to support people with debt management and why a breathing space policy forms an important part of that. I think that answers your question, but you might have more specific questions.