Oral Answers to Questions

Chi Onwurah Excerpts

Monday 24th February 2014 Commons Chamber

[Esther McVey]

I can indeed answer that question from my hon. Friend, who is a particularly active local MP and holds us all to account thoroughly in his constituency. The claimant count is down 17% across the board in his constituency, and nationally we have got record numbers of people into work—more than 30 million—and we have got a record number of women into work, and at a record rate. That really does show that the Government’s long-term plan is working.

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

17. What recent assessment he has made of the extent of abuse of zero-hours contracts in back-to-work schemes.

[The Secretary of State for Work and Pensions (Mr Iain Duncan Smith)]

Under the Work programme, providers are paid for getting people into sustained work, generally a job of at least 16 hours a week, paid at the national minimum wage or more, and which lasts for a minimum of six months. That can be two or three jobs, but none the less, they have to last for six months.

Outcomes are counted on that basis, therefore DWP does not hold information about the employment contract itself. Moving someone on to a zero-hours contract would not count as a job outcome unless it entailed meaningful work that was registered, taking them off benefits.

[Chi Onwurah]

My constituent was taken on by a security company on a zero-hours contract with a promise of 40 hours a week, but he has been given only 17 hours, while the company takes on more staff from the Work programme with more promises of proper hours. He cannot pay his rent, he cannot sign on because he would be considered to have made himself unemployed, he cannot plan and he cannot live. When will the Secretary of State end this abuse of zero-hours contracts?

[Mr Duncan Smith]

As I understand it from what the hon. Lady said, her constituent was not taken on under the Work programme, but others in the Work programme were, which was causing him the problem. If she wants to give me the full details of the case I will look at it, because that is slightly different from what I understood her question to be about. If there is an abuse among the Work programme providers in this regard, I will certainly deal with it.

Oral Answers to Questions

Chi Onwurah Excerpts

Monday 18th November 2013 Commons Chamber

[Esther McVey]

My hon. Friend is absolutely right. Let us look again at Labour’s record. It left 5 million people unemployed and claiming. We have taken the number of people who are claiming the three main benefits down by more than 500,000 since coming to power. Instead of criticising what we are doing, all Members should take pride in the fact that 1 million more people have jobs.

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

21. What assessment he has made of the effectiveness of the Work programme for people already claiming employment and support allowance.

[The Minister of State, Department for Work and Pensions (Esther McVey)]

Work programme provider performance is helping people on ESA move towards work, and to continue that improvement we are setting up a best practice group to help other primes share best practice.

[Chi Onwurah]

Last Wednesday, I spoke at a conference entitled, “Newcastle: a good city in tough times”, where faith, volunteer groups, charities and business all emphasised the importance of volunteering and the voluntary sector in helping claimants into work, yet the Department for Work and Pensions is making it harder to volunteer, through sanctioning, and squeezing the voluntary sector out of Work programme contracts. That is one reason that Newcastle’s success rate for ESA claimants is only 2%. What is the Department doing to encourage volunteers and the voluntary sector to help build the community skills we need to get people back into work?

[Esther McVey]

Of course, we fully support people doing voluntary work, so long as they can commit to their job signing and the work they have to do to get a full-time job. We see voluntary work as an important step to getting a job, and nearly 50% of Work programme providers are from the voluntary sector. Also, I am sure the hon. Lady will join us in celebrating the fact that the claimant count in her constituency has fallen by 13% in the past year.

Oral Answers to Questions

Chi Onwurah Excerpts

Monday 1st July 2013 Commons Chamber

[Mr Hoban]

I can not only join in the congratulations but say that the local jobcentre has a positive relationship with the Newton Farm community association. We want to do more work with local organisations to encourage people into work, and we are keen to support them in any way we can.

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

Many smaller voluntary organisations and social enterprises that signed up for the Work programme have had appalling experiences—some not even receiving a single referral—and they complain of being the fig leaf of local engagement for large companies, even though they know the local skills and job market best. What will the Minister do to improve their experience?

[Mr Hoban]

The Work programme providers argued for freedom and flexibility over who to contract with, but we have introduced the Merlin standard to govern the relationship between Work programme contractors and their subcontractors. If organisations have concerns about the way they have been treated by the Work programme providers, they should refer those concerns to the Merlin committee.

Oral Answers to Questions

Chi Onwurah Excerpts

Monday 28th January 2013 Commons Chamber

[Steve Webb]

Yes. Those who work in the public sector will pay the full rate of national insurance, which is an extra 1.4%, but they will build up state pension at the full rate. Crudely speaking, they will pay about a tenth extra in national insurance but build up, potentially, up to a third extra in state pension, which will be a very good deal.

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

6. How many reassessments of claims for disability living allowance have taken place in the past six months.

[The Parliamentary Under-Secretary of State for Work and Pensions (Esther McVey)]

About 280,000 disability living allowance claims have been reassessed over the past six months. Reassessments are comprised of super-sessions, where someone reports changes in their circumstances; renewals of fixed-term awards, which are by far the biggest; and reconsiderations.

[Chi Onwurah]

A constituent of mine had to wait two years to have his DLA appeal reassessed, causing him immense hardship. They found in his favour. He is not alone. Newcastle citizens advice bureau and the Newcastle welfare rights service each see two or three new cases of DLA delays every single week. How will the Minister ensure that the roll-out of the personal independence payment will not lead to the same vulnerable groups being subjected to more delays?

[Esther McVey]

I have the figures from 2007-08 and they are exactly the same as those for DLA this year, whether that applies to appeals or to people wanting to make new claims. That was the main reason for introducing PIP. It is about clarity and certainty for both the claimant and the assessors, so that we can reduce any delays in reassessments and appeals.

Oral Answers to Questions

Chi Onwurah Excerpts

Thursday 22nd November 2012 Commons Chamber

[Maria Miller]

I have to disagree with the hon. Gentleman. I think the role the lottery played in the delivery of the Olympics was absolutely right. He raises an important point, however, about rebalancing the lottery. As he will know, we have already put measures in place to do that and to bring forward this important repayment.

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

10. What assessment she has made of the progress of the rural superfast broadband programme.

[The Parliamentary Under-Secretary of State for Culture, Media and Sport (Mr Edward Vaizey)]

We are making good progress, and I can confirm the good news, which I know the hon. Lady will welcome, that the European Commission has now approved the UK umbrella state aid notification. [Hon. Members: “Hear, hear.”] A cheer for Europe in this Chamber is a thing of rare beauty, and we will continue, therefore, to progress our rural broadband programme.

[Chi Onwurah]

But the Minister for communications cannot hide the complete “comnishambles” over which he is presiding. That is why state aid approval was delayed for so many months. We have a multi-million pound superfast broadband process with no competitors. Will the Minister commit to ensuring that there is effective competition in the delivery of superfast broadband, so British consumers and businesses get the choice they deserve?

[Mr Vaizey]

I agree with the hon. Lady that we have a multi-million pound superfast broadband programme, and it is going to deliver superfast broadband to 90% of the country. I cannot make companies compete for these funds, but we do have a robust process in place to ensure value for money, and we are proceeding apace.

Universal Credit and Welfare Reform

Chi Onwurah Excerpts

Tuesday 11th September 2012 Commons Chamber

[Mr Duncan Smith]

I am never keen to rely on the right hon. Gentleman’s maths—that is what ran us into trouble in the first place. Maybe this is a confessional now, and I will take that as a confession from him. All I can say to him is that we are investing £2 billion, but I will drop him a note about any detail that he is concerned about.

As I said earlier, we are making progress. We completed our first testing stages in August and have already held two open sessions with MPs, peers and the media and intend to hold many more. We will demonstrate the IT front-end systems next week and will do so again afterwards for many hon. Members.

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

Will the Secretary of State give way?

[Mr Duncan Smith]

Perhaps the hon. Lady will give me a little time. I think I have been reasonably generous—I am trying to be because I hope that we can discuss this issue in the right spirit. I will give way to the hon. Lady in due course, but first I would like to make a little progress.

We will be ready to roll out universal credit across the country in October 2013, and before that we will launch the pathfinder scheme in Greater Manchester in April 2013—perhaps some hon. Members do not know that yet, but that is the reality. As I have said, the phased transition from current benefits and tax credits is expected to be completed by 2017, and the safe delivery of universal credit will be my primary objective throughout. For what it is worth, I take absolute, direct and close interest in every single part of the IT development. I hold meetings every week and a full meeting every two weeks, and every weekend a full summary of the IT developments and everything to do with policy work is in my box and I am reading it. I take full responsibility and I believe that we are taking the right approach.

--- Later in debate ---

[Mr Duncan Smith]

I will give way to two people, first to the hon. Member for Newcastle upon Tyne Central (Chi Onwurah) because she was first, and then to my hon. Friend the Member for Gainsborough (Mr Leigh).

[Chi Onwurah]

The Secretary of State was speaking about his pride in the investment in IT systems that his Department has undertaken, but is he concerned that by making universal credit available primarily—and eventually solely—online, he will be dependent on investment by other Departments in the broadband infrastructure in this country? By abandoning Labour’s universal promise of broadband availability, many vulnerable people will not have access to broadband, and will not be able to benefit from universal credit.

[Mr Duncan Smith]

I was coming to that point, but I will deal with it now because the hon. Lady has a legitimate interest and all hon. Members will want to know about this issue. Two things are important. First, we must understand that the Government and the benefits system must move alongside what is happening in work. Those in receipt of benefits—often long-term benefits—are often outside and excluded from the workplace because of their lack of ability to work with and manage IT systems. We want to help them to enter the world of online work.

Secondly, the vast majority of people claiming benefits today already use computers and the internet—around 80% of those who claim jobseeker’s allowance use computers. Importantly, however, not all of them use their computer for claiming benefits, which they often do on the telephone. Over each month we intend to move more of those people to an online process of claiming—already more than 30% of people have started on that, and we intend to increase that figure first to 50% and eventually to 80%. We know, however, that to do that we may need to help people enormously, so jobcentres will be fitted out—we are doing trials—with computers and telephones that connect people directly to contact centres. My plan is for contact centres to get people on to their computers and work through the process with them. One reason people are worried and do not want to go online is that the present online system is not good. It is notchy and difficult—I have used it myself—and difficult to get through. We are developing and designing with claimants, jobcentre staff and local authority staff a front-end system that will be much simpler and easier. I will demonstrate it to colleagues on both sides of the House when we have time—I will do so next week, but on other occasions, too.

The whole idea is to move people to the new system, but we will of course retain the scope to deal with those who have difficulty.

Oral Answers to Questions

Chi Onwurah Excerpts

Monday 10th September 2012 Commons Chamber

[Mr Duncan Smith]

It is good to see my hon. Friend—as usual, I absolutely agree with him. I can assure him that universal credit is on time and on budget. I want to stay to see it through and ensure that we deliver it on time.

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

T3. I am contacted every day by vulnerable constituents bruised, battered and sometimes made ill by the Secretary of State’s Department trying to force them off benefits that they desperately need. He knows that huge sums of benefits go unclaimed. What is he doing to ensure that those on benefits understand their full entitlement, particularly in respect of Warm Front payments, on which I understand there will be an underspend this year?

[Mr Duncan Smith]

I agree. The hon. Lady raises an important point about an area of work—I was just talking to my ministerial colleague about it—that universal credit should help to rectify and improve dramatically, because putting everything into one location will allow us to target it correctly on the intended recipients. One of the biggest problems is that the complexity of the system does not allow that to happen, meaning that lots of people fall through the cracks.

Oral Answers to Questions

Chi Onwurah Excerpts

Monday 18th July 2011 Commons Chamber

[Chris Grayling]

We are considering the Sayce recommendations and have not yet formally responded about our decisions on whether to adopt most of them. However, my hon. Friend makes a sensible point. I have visited the Queen Elizabeth Foundation for Disabled People near my constituency in Surrey, where I said to people that I would encourage them to look to see whether they can enter the Work programme to provide specialist support as subcontractors. I hope that all the colleges will consider taking such an approach.

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

11. Whether key suppliers to his Department are required to consult him on any planned relocation of jobs abroad.

[The Minister of State, Department for Work and Pensions (Chris Grayling)]

Let me start by saying that we will not offshore any DWP jobs. I share the hon. Lady’s concerns regarding work being done offshore by suppliers. Many of the Department’s subcontractors began using some offshore staff under the previous Government. The Department is exploring how future offshoring can be minimised and whether jobs currently offshored could potentially be moved back to the UK in future.

[Chi Onwurah]

I welcome the Minister’s reply. As he no doubt knows, the north-east has some of the highest unemployment rates in the country. Hewlett Packard’s decision to offshore jobs in Newcastle supplying his Department with IT will not help matters. Santander recently announced that it is bringing all its call centres back to the UK following pressure from customers. As Hewlett Packard’s customer, what concrete steps is the Minister taking to achieve the same result?

[Chris Grayling]

I have already had a meeting with Hewlett Packard to discuss the issue, and I expect to have another such meeting shortly. The hon. Lady refers to call centres. All the Department’s call centres are sited in the UK. We have the biggest virtual contact centre in Europe, and it is very good, I believe; I applaud the professionalism of the staff who work in it. I would expect to see many similar offshore centres return to the UK in future, because, in my view, British-based staff are the best contact centre staff.

Oral Answers to Questions

Chi Onwurah Excerpts

Monday 28th March 2011 Commons Chamber

[Mr Duncan Smith]

I can give that assurance to my hon. Friend. We have inherited a system that has huge in-built disincentives and perverse incentives for people to do the wrong thing. The idea of this reform—the universal credit, alongside the Work programme—is that people have a clear understanding of what they will earn when they go to work. They will not need to have the brains of a professor in mathematics to figure it out; they will find it out themselves, and that will incentivise them to stay in work and not be put off by having to report to 50 different people.

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

T5. In his earlier response, the Minister implied that levels of winter fuel payment under Labour were based on the electoral timetable. In fact, the UK has the highest level of excess winter deaths, according to National Energy Action. Can he explain why pensioners in my constituency will be receiving less this winter than last?

[The Minister of State, Department for Work and Pensions (Steve Webb)]

For the first seven or eight years in which the winter fuel payment existed, it was set at exactly £200. For three years only, it was temporarily increased, and the budgeted amount was set to reduce this coming winter. Last year—the hon. Lady may not be aware of this—we ensured that poor pensioners got an £80 electricity rebate. This winter, subject to regulations going through the House, we plan that over 1 million poor pensioners will be entitled to a £120 electricity rebate—real help for people who need it.

Oral Answers to Questions

Chi Onwurah Excerpts

Monday 10th January 2011 Commons Chamber

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

8. What information his Department holds on the average cost to the public purse of an additional person being on jobseeker’s allowance in 2010-11.

[The Secretary of State for Work and Pensions (Mr Iain Duncan Smith)]

Today, the JSA rate for a person over 25 is, as the hon. Lady knows, £65.45, and that will rise in April to £67.50. In 2010-11, the average weekly JSA rate was about £63.00. In addition, there are housing benefit, council tax benefit and employment support costs. However, the vast majority of jobseekers spend only a very short time in that situation; over half are back in work within 3 months.

[Chi Onwurah]

According to the New Economics Foundation, there is a jobs gap in the north-east of 447,000 jobs, and PricewaterhouseCoopers estimates that we will lose an additional 4.1% of our total jobs base as a result of this Government’s cuts. Ministers have spoken about help for the longer-term unemployed, which I welcome, but what assurances can the Secretary of State provide that those additional job losses will not simply represent additional benefit payments, as well as lives wasted?

[Mr Duncan Smith]

The question that the hon. Lady asks is a pertinent one. The Work programme that my right hon. Friend the Minister of State was just speaking about is to make sure that those who go beyond a certain point at differing levels are swept up because they have particular problems. We need to deal intensively with them and use the private and voluntary sector. But to help earlier, Jobcentre Plus has been pretty successful at getting people matched up with the work that they need to be in and getting them back into work. When it comes to skills, the Government are increasing the number of apprenticeships—50,000 rising to 75,000 extra—which will help hugely with skilling, and the mentoring and work for yourself programme, which are part of the Work programme, will have a huge impact, by advising young people and enabling them to take the right jobs and get the right skills. The hon. Lady is right. Skilling up is important, but we think we will be on the right track to do that. Overall, the Office for Budget Responsibility said that employment will rise over the period.