Online Safety Bill

Kirsty Blackman Excerpts

Report stage
Tuesday 12th July 2022 Commons Chamber

[Damian Collins]

My hon. Friend raises an important point that deserves further consideration as the Bill progresses through its parliamentary stages. There is, of course, still a general presumption that any illegal activity that could also constitute illegal activity online—for example, promoting or sharing content that could incite people to commit violent acts—is within scope of the legislation. There are some priority illegal offences, which are set out in schedule 7, but the non-priority offences also apply if a company is made aware of content that is likely to be in breach of the law. I certainly think this is worth considering in that context.

In addition, the Bill makes it clear that platforms have duties to mitigate the risk of their service facilitating an offence, including where that offence may occur on another site, such as can occur in cross-platform child sexual exploitation and abuse—CSEA—offending, or even offline. This addresses concerns raised by a wide coalition of children’s charities that the Bill did not adequately tackle activities such as breadcrumbing—an issue my hon. Friend the Member for Solihull (Julian Knight), the Chair of the Select Committee, has raised in the House before—where CSEA offenders post content on one platform that leads to offences taking place on a different platform.

We have also tabled new clause 14 and a related series of amendments in order to provide greater clarity about how in-scope services should determine whether they have duties with regard to content on their services. The new regulatory framework requires service providers to put in place effective and proportionate systems and processes to improve user safety while upholding free expression and privacy online. The systems and processes that companies implement will be tailored to the specific risk profile of the service. However, in many cases the effectiveness of companies’ safety measures will depend on them making reasonable judgments about types of content. Therefore, it is essential to the effective functioning of the framework that there is clarity about how providers should approach these judgments. In particular, such clarity will safeguard against companies over-removing innocuous content if they wrongly assume mental elements are present, or under-removing content if they act only where all elements of an offence are established beyond reasonable doubt. The amendments make clear that companies must consider all reasonably available contextual information when determining whether content is illegal content, a fraudulent advert, content that is harmful to children, or content that is harmful to adults.

[Kirsty Blackman (Aberdeen North) (SNP)]

I was on the Bill Committee and we discussed lots of things, but new clause 14 was not discussed: we did not have conversations about it, and external organisations have not been consulted on it. Is the Minister not concerned that this is a major change to the Bill and it has not been adequately consulted on?

[Damian Collins]

As I said earlier, in establishing the threshold for priority illegal offences, the current threshold of laws that exist offline should provide good guidance. I would expect that as the codes of practice are developed, we will be able to make clear what those offences are. On the racial hatred that the England footballers received after the European championship football final, people have been prosecuted for what they posted on Twitter and other social media platforms. We know what race hate looks like in that context, we know what the regulatory threshold should look at and we know the sort of content we are trying to regulate. I expect that, in the codes of practice, Ofcom can be very clear with companies about what we expect, where the thresholds are and where we expect them to take enforcement action.

--- Later in debate ---

[Kim Leadbeater (Batley and Spen) (Lab)]

I rise to speak in favour of amendments 15 to 19 in the names of my hon. Friends and, later, amendments 11 and 12 in the name of the right hon. and learned Member for Kenilworth and Southam (Sir Jeremy Wright).

As we discussed at great length in Committee—my first Bill Committee; a nice simple one to get me started—the Bill has a number of critical clauses to address the atrocious incidence of child sexual expectation online. Amendments 15 to 19 are aimed at strengthening those protections and helping to ensure that the internet is a safer place for every young person. Amendments 15 and 16 will bring into scope tens of millions of interactions with accounts that actively enable the discovery and sharing of child abuse material. Amendments 17 to 19 will tackle the issue of cross-platform abuse, where abuse starts on one platform and continues on another. These are urgent measures that children’s charities and advocacy groups have long called for, and I seriously hope this House will support them.

Last week, along with the shadow Minister and the then Minister, I attended an extremely moving reception hosted by one of those organisations, the NSPCC. It included a speech by Rachel, a mother of a victim of online grooming and child sexual exploitation. She outlined in a very powerful way how her son Ben was forced from the age of 13 to take and share photos of himself that he did not want to, and to enter Skype chats with multiple men. He was then blackmailed with those images and subjected to threats of violence to his family. Rachel said to us:

“We blamed ourselves and I thought we had failed…I felt like I hadn’t done enough to protect our children”.

I want to say to you, Rachel, that you did not fail Ben. Responsibility for what happened to Ben lies firmly with the perpetrators of these heinous crimes, but what did fail Ben and has failed our young people for far too long is the lack of urgency and political will to regulate the wild west of the internet. No one is pretending that this is an easy task, and we are dealing with a highly complex piece of legislation, but if we are to protect future Bens we have to strengthen this Bill as much as possible.

Another young woman, Danielle, spoke during the NSPCC event. She had been a victim of online CSE that had escalated into horrific real-world physical and sexual abuse. She told us how she has to live with the fear that her photos may appear online and be shared without her knowledge or control. She is a strong young woman who is moving on with her life with huge resilience, but her trauma is very real. Amendment 19 would ensure that proportionate measures are in place to prevent the encountering or dissemination of child abuse content—for example, through intelligence sharing of new and emerging threats. This will protect Danielle and people like her, giving them some comfort that measures are in place to stop the spread of these images and to place far more onus on the platforms to get on top of this horrific practice.

Amendments 11 and 12, in the name of the right hon. and learned Member for Kenilworth and Southam, will raise the threshold for non-broadcast media outlets to benefit from the recognised news publisher exemption by requiring that such publishers are subject to complaints procedures that are both suitable and sufficient. I support those amendments, which, while not perfect, are a step forward in ensuring that this exception is protected from abuse.

I am also pleased that the Government have listened to some of my and other Members’ concerns and have now agreed to bring forward amendments at a later stage to exclude sanctioned publishers such as Russia Today from accessing this exemption. However, there are hundreds if not thousands of so-called news publishers across the internet that pose a serious threat, from the far right and also from Islamist, antisemitic and dangerous conspiratorial extremism. We must act to ensure that journalistic protections are not abused by those wishing to spread harm. Let us be clear that this is as much about protecting journalism as it is about protecting users from harm.

We cannot overstate the seriousness of getting this right. Carving out protections within the Bill creates a risk that if we do not get the criteria for this exemption right, harmful and extremist websites based internationally will simply establish offices in the UK, just so that they too can access this powerful new protection. Amendments 11 and 12 will go some way towards ensuring that news publishers are genuine, but I recognise that the amendments are not the perfect solution and that more work is needed as the Bill progresses in the other place.

In closing, I hope that we can find consensus today around the importance of protecting children online and restricting harmful content. It is not always easy, but I know we can find common ground in this place, as we saw during the Committee stage of the Bill when I was delighted to gain cross-party support to secure the introduction of Zach’s law, inspired by my young constituent Zach Eagling, which will outlaw the dreadful practice of epilepsy trolling online.

[Kirsty Blackman (Aberdeen North) (SNP)]

rose—

[Mr Deputy Speaker (Mr Nigel Evans)]

You will resume your seat no later than 4.20 pm. We will therefore not put the clock on you.

[Kirsty Blackman]

I will try to avoid too much preamble, but I thank the former Minister, the hon. Member for Croydon South (Chris Philp), for all his work in Committee and for listening to my nearly 200 contributions, for which I apologise. I welcome the new Minister to his place.

As time has been short today, I am keen to meet the Minister to discuss my new clauses and amendments. If he cannot meet me, I would be keen for him to meet the NSPCC, in particular, on some of my concerns.

Amendment 196 is about using proactive technology to identify CSEA content, which we discussed at some length in Committee. The hon. Member for Croydon South made it very clear that we should use scanning to check for child sexual abuse images. My concern is that new clause 38, tabled by the Lib Dems, might exclude proactive scanning to look for child sexual abuse images. I hope that the Government do not lurch in that direction, because we need proactive scanning to keep children protected.

New clause 18 specifically addresses child user empowerment duties. The Bill currently requires that internet service providers have user empowerment duties for adults but not for children, which seems bizarre. Children need to be able to say yes or no. They should be able to make their own choices about excluding content and not receiving unsolicited comments or approaches from anybody not on their friend list, for example. Children should be allowed to do that, but the Bill explicitly says that user empowerment duties apply only to adults. New clause 18 is almost a direct copy of the adult user empowerment duties, with a few extra bits added. It is important that children have access to user empowerment.

Amendment 190 addresses habit-forming features. I have had conversations about this with a number of organisations, including The Mix. I regularly accessed its predecessor, The Site, more than 20 years ago, and it is concerned that 42% of young people surveyed by YoungMinds show addiction-like behaviour in what they are accessing on social media. There is nothing on that in this Bill. The Mix, the Mental Health Foundation, the British Psychological Society, YoungMinds and the Royal College of Psychiatrists are all unhappy about the Bill’s failure to regulate habit-forming features. It is right that we provide support for our children, and it is right that our children are able to access the internet safely, so it is important to address habit-forming behaviour.

Amendment 162 addresses child access assessments. The Bill currently says that providers need to do a child access assessment only if there is a “significant” number of child users. I do not think that is enough and I do not think it is appropriate, and the NSPCC agrees. The amendment would remove the word “significant.” OnlyFans, for example, should not be able to dodge the requirement to child risk assess its services because it does not have a “significant” number of child users. These sites are massively harmful, and we need to ensure changes are made so they cannot wriggle out of their responsibilities.

Finally, amendment 161 is about live, one-to-one oral communications. I understand why the Government want to exempt live, one-to-one oral communications, as they want to ensure that phone calls continue to be phone calls, which is totally fine, but they misunderstand the nature of things like Discord and how people communicate on Fortnite, for example. People are having live, one-to-one oral communications, some of which are used to groom children. We cannot explicitly exempt them and allow a loophole for perpetrators of abuse in this Bill. I understand what the Government are trying to do, but they need to do it in a different way so that children can be protected from the grooming behaviour we see on some online platforms.

Once again, if the Minister cannot accept these amendments, I would be keen to meet him. If he cannot meet me, will he please meet the NSPCC? We cannot explicitly exempt those and allow a loophole for perpetrators of abuse in this Bill. I understand what the Government are trying to do, but they need to do it in a different way, in order that children can be protected from that grooming behaviour that we see on some of those platforms that are coming online. Once again, if the Minister cannot accept these amendments, I would be keen to meet him. If he cannot do that, I ask that the NSPCC have a meeting with him.

[Damian Collins]

We have had a wide-ranging debate of passion and expert opinion from Members in all parts of the House, which shows the depth of interest in this subject, and the depth of concern that the Bill is delivered and that we make sure we get it right. I speak as someone who only a couple of days ago became the Minister for online safety, although I was previously involved in engaging with the Government on this subject. As I said in my opening remarks, this has been an iterative process, where Members from across the House have worked successfully with the Government to improve the Bill. That is the spirit in which we should complete its stages, both in the Commons and in the Lords, and look at how we operate this regime when it has been created.

I wish to start by addressing remarks made by the hon. Member for Pontypridd (Alex Davies-Jones), the shadow Minister, and by the hon. Member for Cardiff North (Anna McMorrin) about violence against women and girls. There is a slight assumption that if the Government do not accept an amendment that writes, “Violence against women and girls” into the priority harms in the Bill, somehow the Bill does not address that issue. I think we would all agree that that is not the case. The provisions on harmful content that is directed at any individual, particularly the new harms offences approved by the Law Commission, do create offences in respect of harm that is likely to lead to actual physical harm or severe psychological harm. As the father of a teenage girl, who was watching earlier but has now gone to do better things, I say that the targeting of young girls, particularly vulnerable ones, with content that is likely to make them more vulnerable is one of the most egregious aspects of the way social media works. It is right that we are looking to address serious levels of self-harm and suicide in the Bill and in the transparency requirements. We are addressing the self-harm and suicide content that falls below the illegal threshold but where a young girl who is vulnerable is being sent content and prompted with content that can make her more vulnerable, could lead her to harm herself or worse. It is absolutely right that that was in the scope of the Bill.

New clause 3, perfectly properly, cites international conventions on violence against women and girls, and how that is defined. At the moment, with the way the Bill is structured, the schedule 7 offences are all based on existing areas of UK law, where there is an existing, clear criminal threshold. Those offences, which are listed extensively, will all apply as priority areas of harm. If there is, through the work of the Law Commission or elsewhere, a clear legal definition of misogyny and violence against women and girls that is not included, I think it should be included within scope. However, if new clause 3 was approved, as tabled, it would be a very different sort of offence, where it would not be as clear where the criminal threshold applied, because it is not cited against existing legislation. My view, and that of the Government, is that existing legislation covers the sorts of offences and breadth of offences that the shadow Minister rightly mentioned, as did other Members. We should continue to look at this—

--- Later in debate ---

[John Nicolson]

I wish to speak to new clause 33, my proposed new schedule 1 and amendments 201 to 203. I notice that the Secretary of State is off again. I place on record my thanks to Naomi Miles of CEASE—the Centre to End All Sexual Exploitation—and Ceri Finnegan of Barnardos for their support.

The UK Government have taken some steps to strengthen protections on pornography and I welcome the fact that young teenagers will no longer be able to access pornography online. However, huge quantities of extreme and harmful pornography remain online, and we need to address the damage that it does. New clause 33 would seek to create parity between online and offline content—consistent legal standards for pornography. It includes a comprehensive definition of pornography and puts a duty on websites not to host content that would fail to attain the British Board of Film Classification standard for R18 classification.

The point of the Bill, as the Minister has repeatedly said, is to make the online world a safer place, by doing what we all agree must be done—making what is illegal offline, illegal online. That is why so many Members think that the lack of regulation around pornography is a major omission in the Bill.

The new clause stipulates age and consent checks for anyone featured in pornographic content. It addresses the proliferation of pornographic content that is both illegal and harmful, protecting women, children and minorities on both sides of the camera.

The Bill presents an opportunity to end the proliferation of illegal and harmful content on the internet. Representations of sexual violence, animal abuse, incest, rape, coercion, abuse and exploitation—particularly directed towards women and children—are rife. Such content can normalise dangerous and abusive acts and attitudes, leading to real-world harm. As my hon. Friend the Member for Pontypridd (Alex Davies-Jones) said in her eloquent speech earlier, we are seeing an epidemic of violence against women and girls online. When bile and hatred is so prolific online, it bleeds into the offline space. There are real-world harms that flow from that.

The Minister has said how much of a priority tackling violence against women and girls is for him. Knowing that, and knowing him, he will understand that pornography is always harmful to children, and certain kinds of pornographic content are also potentially harmful to adults. Under the Video Recordings Act 1984, the BBFC has responsibility for classifying pornographic content to ensure that it is not illegal, and that it does not promote an interest in abusive relationships, such as incest. Nor can it promote acts likely to cause serious physical harm, such as breath restriction or strangulation. In the United Kingdom, it is against the law to supply pornographic material that does not meet this established BBFC classification standard, but there is no equivalent standard in the online world because the internet evolved without equivalent regulatory oversight.

I know too that the Minister is determined to tackle some of the abusive and dangerous pornographic content online. The Bill does include a definition of pornography, in clause 66(2), but that definition is inadequate; it is too brief and narrow in scope. In my amendment, I propose a tighter and more comprehensive definition, based on that in part 3 of the Digital Economy Act 2017, which was debated in this place and passed into law. The amendment will remove ambiguity and prevent confusion, ensuring that all websites know where they stand with regard to the law.

The new duty on pornographic websites aligns with the UK Government’s 2020 legislation regulating UK-established video-sharing platforms and video-on-demand services, both of which appeal to the BBFC’s R18 classification standards. The same “high standard of rules in place to protect audiences”, as the 2020 legislation put it, and “certain content standards” should apply equally to online pornography and offline pornography, UK-established video-sharing platforms and video-on-demand services.

Let me give some examples sent to me by Barnardo’s, the children’s charity, which, with CEASE, has done incredibly important work in this area. The names have been changed in these examples, for obvious reasons.

“There are also children who view pornography to try to understand their own sexual abuse. Unfortunately, what these children find is content that normalises the most abhorrent and illegal behaviours, such as 15-year-old Elizabeth, who has been sexually abused by a much older relative for a number of years. The content she found on pornography sites depicted older relatives having sex with young girls and the girls enjoying it. It wasn’t until she disclosed her abuse that she realised that it was not normal.

Carrie is a 16-year-old who was being sexually abused by her stepfather. She thought this was not unusual due to the significant amount of content she had seen on pornography sites showing sexual relationships within stepfamilies.”

That is deeply disturbing evidence from Barnardo’s.

Although in theory the Bill will prevent under-18s from accessing such content, the Minister knows that under-18s will be able to bypass regulation through technology like VPNs, as the DCMS Committee and the Bill Committee—I served on both—were told by experts in various evidence sessions. The amendment does not create a new law; it merely moves existing laws into the online space. There is good cause to regulate and sometimes prohibit certain damaging offline content; I believe it is now our duty to provide consistency with legislation in the online world.

[Kirsty Blackman]

I want to talk about several things, but particularly new clause 7. I am really pleased that the new clause has come back on Report, as we discussed it in the Bill Committee but unfortunately did not get enough support for it there—as was the case with everything we proposed—so I thank the right hon. Member for Kingston upon Hull North (Dame Diana Johnson) for tabling it. I also thank my hon. Friend the Member for Inverclyde (Ronnie Cowan) for his lobbying and for providing us with lots of background information. I agree that it is incredibly important that new clause 7 is agreed, particularly the provisions on consent and making sure that participants are of an appropriate age to be taking part. We have heard so many stories of so many people whose videos are online—whose bodies are online—and there is nothing they can do about it because of the lack of regulation. My hon. Friend the Member for Ochil and South Perthshire (John Nicolson) has covered new clause 33 in an awful lot of detail—very good detail—so I will not comment on that.

The right hon. and learned Member for Kenilworth and Southam (Sir Jeremy Wright) mentioned how we need to get the balance right, and specifically talked about the role of the regulator. In many ways, this Bill has failed to get the balance right in its attempts to protect children online. Many people who have been involved in writing this Bill, talking about this Bill, scrutinising this Bill and taking part in every piece of work that we have done around it do not understand how children use the internet. Some people do, absolutely, but far too many of the people who have had any involvement in this Bill do not. They do not understand the massive benefits to children of using the internet, the immense amount of fun they can have playing Fortnite, Fall Guys, Minecraft, or whatever it is they happen to be playing online and how important that is to them in today’s crazy world with all of the social media pressures. Children need to decompress. This is a great place for children to have fun—to have a wonderful time—but they need to be protected, just as we would protect them going out to play in the park, just the same as we would protect them in all other areas of life. We have a legal age for smoking, for example. We need to make sure that the protections are in place, and the protections that are in place need to be stronger than the ones that are currently in the Bill.

I did not have a chance earlier—or I do not think I did—to support the clause about violence against women and girls. As I said in Committee, I absolutely support that being in the Bill. The Government may say, “Oh we don’t need to have this in the Bill because it runs through everything,” but having that written in the Bill would make it clear to internet service providers—to all those people providing services online and having user-generated content on their sites—how important this is and how much of a scourge it is. Young women who spend their time on social media are more likely to have lower outcomes in life as a result of problematic social media use, as a result of the pain and suffering that is caused. We should be putting such a measure in the Bill, and I will continue to argue for that.

We have talked a lot about pornographic content in this section. There is not enough futureproofing in the Bill. My hon. Friend the Member for Ochil and South Perthshire and I tabled amendment 158 because we are concerned about that lack of futureproofing. The amendment edits the definition of “content”. The current definition of “content” says basically anything online, and it includes a list of stuff. We have suggested that it should say “including but not limited to”, on the basis that we do not know what the internet will look like in two years’ time, let alone what it will look like in 20 years’ time. If this Bill is to stand the test of time, it needs to be clear that that list is not exhaustive. It needs to be clear that, when we are getting into virtual reality metaverses where people are meeting each other, that counts as well. It needs to be clear that the sex dungeon that exists in the child’s game Roblox is an issue—that that content is an issue no matter whether it fits the definition of “content” or whether it fits the fact that it is written communication, images or whatever. It does not need to fit any of that. If it is anything harmful that children can find on the internet, it should be included in that definition of “content”, no matter whether it fits any of those specific categories. We just do not know what the internet is going to look like.

I have one other specific thing in relation to the issues of content and pornography. One of the biggest concerns that we heard is the massive increase in the amount of self-generated child sexual abuse images. A significant number of new images of child sexual abuse are self-generated. Everybody has a camera phone these days. Kids have camera phones these days. They have much more potential to get themselves into really uncomfortable and difficult situations than when most of us were younger. There is so much potential for that to be manipulated unless we get this right.

Online Safety Bill (Fifteenth sitting)

Kirsty Blackman Excerpts

Committee stage
Thursday 23rd June 2022 Public Bill Committees

[Barbara Keeley]

The provisions in clauses 170 to 172, as the Minister has said, repeal or amend existing laws for the purposes of the Bill. As Labour supports the need to legislate on the issue of online safety, we will not oppose the clauses. However, I want to note that the entire process, up until the final abandonment of part 3 of the Digital Economy Act under clause 171 appears shambolic. It has been five years now since that part of the Act could have been implemented, which means five years during which children could have been better protected from the harms of pornographic content.

When the Government eventually admitted that part 3 was being ditched, the Minister at the time, the hon. Member for Boston and Skegness (Matt Warman), said that the Government would seek to take action on pornography more quickly than on other parts of the online harms regime. Stakeholders and charities have expressed concerns that we could now see a delay to the implementation of the duties on pornographic content providers, which is similar to the postponement and eventual abandonment of part 3 of the Digital Economy Act. I appreciate that the Minister gave some reassurance of his

“desire to get this done as quickly as possible”—[Official Report, Online Safety Bill Committee, 9 June 2022; c. 308.]

in our debate on clauses 31 to 33, but would it not be better to set out timeframes in the Bill?

Under clause 193, it appears that the only clauses in part 5 to be enacted once the Bill receives Royal Assent will be the definitions—clause 66 and clause 67(4)—and not the duties. That is because Ofcom is expected to issue a call for evidence, after which draft proposals for consultation are published, which then need to be agreed by the Secretary of State and laid before Parliament. There are opportunities there for delays and objections at any stage and, typically, enforcement will be implemented only in a staged fashion, from monitoring to supervision. The consultations and safeguarding processes are necessary to make the guidance robust; we understand that. However, children cannot wait another three years for protections, having been promised protection under part 3 of the Digital Economy Act five years ago, which, as I have said, was never implemented.

The provisions on pornography in part 5 of the Bill require no secondary legislation so they should be implemented as quickly as possible to minimise the amount of time children continue to be exposed to harmful content. It would be irresponsible to wait any longer than absolutely necessary, given the harms already caused by this drawn-out process.

[Kirsty Blackman (Aberdeen North) (SNP)]

Thank you, Sir Roger, for chairing this meeting this morning. I want to agree with the Opposition’s points about the timing issue. If an Act will repeal another one, it needs to make sure that there is no gap in the middle and, if the repeal takes place on one day, that the Bill’s provisions that relate to that are in force and working on the same day, rather than leaving a potential set-up time gap.

On clause 170 and repealing the part of the Communications Act 2003 on video-sharing platform services, some concerns have been raised that the requirements in the Online Safety Bill do not exactly mirror the same provisions in the video-sharing platform rules. I am not saying necessarily or categorically that the Online Safety Bill is less strong than the video-sharing platform rules currently in place. However, if the legislation on video-sharing platform services is repealed, the Online Safety Act, as it will be, will become the main way of regulating video-sharing platforms and there will be a degradation in the protections provided on those platforms and an increase in some of the issues and concerns we have seen raised. Will the Minister keep that under review and consider how that could be improved? We do not want to see this getting worse simply because one regime has been switched for another that, as the Minister said, is broader and has stronger protections. Will he keep under review whether that turns out to be the case when the Act has bedded in, when Ofcom has the ability to take action and properly regulate—particularly, in this case, video-sharing platforms?

[Chris Philp]

I agree with the hon. Member for Worsley and Eccles South, that we want to see these provisions brought into force as quickly as possible, for the reasons that she set out. We are actively thinking about ways of ensuring that these provisions are brought into force as fast as possible. It is something that we have been actively discussing with Ofcom, and that, I hope, will be reflected in the road map that it intends to publish before the summer. That will of course remain an area of close working between the Department for Digital, Culture, Media and Sport and Ofcom, ensuring that these provisions come into force as quickly as possible. Of course, the illegal duties will be brought into force more quickly. That includes the CSEA offences set out in schedule 6.

The hon. Member for Aberdeen North raised questions in relation to the repeal of part 3 of the Digital Economy Act. Although that is on the statute book, it was never commenced. When it is repealed, we will not be removing from force something that is applied at the moment, because the statutory instrument to commence it was never laid. So the point she raised about whether the Bill would come into force the day after the Digital Economy Act is repealed does not apply; but the point she raised about bringing this legislation into force quickly is reasonable and right, and we will work on that.

The hon. Lady asked about the differences in scope between the video-sharing platform and the online safety regime. As I said, the online safety regime does have an increased scope compared with the VSP regime, but I think it is reasonable to keep an eye on that as she suggested, and keep it under review. There is of course a formal review mechanism in clause 149, but I think that more informally, it is reasonable that as the transition is made we keep an eye on it, as a Government and as parliamentarians, to ensure that nothing gets missed out.

I would add that, separately from the Bill, the online advertising programme is taking a holistic look at online advertising in general, and that will also be looking at matters that may also touch on the VSPs and what they regulate.

Question put and agreed to.

Clause 170 accordingly ordered to stand part of the Bill.

Clauses 171 and 172 ordered to stand part of the Bill.

Clause 173

Powers to amend section 36

Question proposed, That the clause stand part of the Bill.

--- Later in debate ---

[Alex Davies-Jones (Pontypridd) (Lab)]

Good morning, Sir Roger. As the Minister has outlined, clause 173 gives the Secretary of State the power to amend the list of fraud offences in what will be section 36 in relation to the duties about fraudulent advertising. Although we recognise that this power is subject to some constraints, Labour has concerns about what we consider to be an unnecessary power given to the Secretary of State to amend duties about fraudulent advertising on category 1 services.

We welcome the provisions outlined in clause 173(2), which lists the criteria that any new offences must meet before the Secretary of State may include them in the list of fraud offences in section 36. The Minister outlined some of those. Along the same lines, the provision in clause 173(3) to further limit the Secretary of State’s power to include new fraud offences—it lists types of offences that may not be added to section 36—is a positive step.

However, we firmly believe that delegated law making of this nature, even when there are these minor constraints in place, is a worrying course for the Government to pursue when we have already strongly verbalised our concerns about Ofcom’s independence. Can the Minister alleviate our concerns by clarifying exactly how this process will work in practice? He must agree with the points that colleagues from across the House have made about the importance of Ofcom being truly independent and free from any political persuasion, influence or control. We all want to see the Bill change things for the better so I am keen to hear from the Minister the specific reasoning behind giving the Secretary of State the power to amend this important legislation through what will seemingly be a simple process.

As we all know, clause 174 allows the Secretary of State to make regulations to amend or repeal provisions relating to exempt content or services. Regulations made under this clause can be used to exempt certain content or services from the scope of the regulatory regime, or to bring them into scope. It will come as no surprise to the Minister that we have genuine concerns about the clause, given that it gives the Secretary of State of the day the power to amend the substantive scope of the regulatory regime. In layman’s terms, we see this clause as essentially giving the Secretary of State the power to, through regulations, exempt certain content and services from the scope of the Bill, or bring them into scope. Although we agree with the Minister that a degree of flexibility is crucial to the Bill’s success and we have indeed raised concerns throughout the Bill’s proceedings about the need to future-proof the Bill, it is a fine balance, and we feel that these powers in this clause are in excess of what is required. I will therefore be grateful to the Minister if he confirms exactly why this legislation has been drafted in a way that will essentially give the Secretary of State free rein on these important regulations.

Clauses 175 and 176 seek to give the Secretary of State additional powers, and again Labour has concerns. Clause 175 gives the Secretary of State the power to amend the list in part 2 of schedule 1, specifically paragraph 10. That list sets out descriptions of education and childcare relating to England; it is for the relevant devolved Ministers to amend the list in their respective areas. Although we welcome the fact that certain criteria must be met before the amendments can be made, this measure once again gives the Secretary of State of the day the ability substantively to amend the scope of the regime more broadly.

Those concerns are felt even more strongly when we consider clause 176, which gives the Secretary of State the power to amend three key areas in the Bill—schedules 5, 6 and 7, which relate to terrorism offences, to child sexual exploitation and abuse content offences—except those extending to Scotland—and to priority offences in some circumstances. Alongside stakeholders, including Carnegie, we strongly feel that the Secretary of State should not be able to amend the substantive scope of the regime at this level, unless moves have been initiated by Ofcom and followed by effective parliamentary oversight and scrutiny. Parliament should have a say in this. There should be no room for this level of interference in a regulatory regime, and the Minister knows that these powers are at risk of being abused by a bad actor, whoever the Secretary of State of the day may be. I must, once again, press the Minister to specifically address the concerns that Labour colleagues and I have repeatedly raised, both during these debates and on Second Reading.

[Kirsty Blackman]

I have a couple of questions, particularly on clause 176 and the powers to amend schedules 6 and 7. I understand the logic for schedule 5 being different—in that terrorism offences are a wholly reserved matter—and therefore why only the Secretary of State would be making any changes.

My question is on the difference in the ways to amend schedules 6 and 7—I am assuming that Government amendment 126, which asks the Secretary of State to consult Scottish Ministers and the Department of Justice in Northern Ireland, and which we have already discussed, will be voted on and approved before we come to clause 176. I do not understand the logic for having different procedures to amend the child sexual exploitation and abuse offences and the priority offences. Why have the Government chosen two different procedures for amending the two schedules?

I understand why that might not be a terribly easy question to answer today, and I would be happy for the Minister to get in touch afterwards with the rationale. It seems to me that both areas are very important, and I do not quite understand why the difference is there.

[Chris Philp]

Let me start by addressing the questions the shadow Minister raised about these powers. She used the phrase “free rein” in her speech, but I would not exactly describe it as free rein. If we turn to clause 179, which we will come to in a moment or two, and subsection (1)(d), (e), (f) and (g), we see that all the regulations made under clauses 173 to 176, which we are debating, require an SI under the affirmative procedure. Parliament will therefore get a chance to have its say, to object and indeed to vote down a provision if it wishes to. It is not that the Secretary of State can act alone; changes are subject to the affirmative SI procedure.

It is reasonable to have a mechanism to change the lists of priority offences and so on by affirmative SI, because the landscape will change and new offences will emerge, and it is important that we keep up to date. The only alternative is primary legislation, and a slot for a new Act of Parliament does not come along all that often—perhaps once every few years for any given topic. I think that would lead to long delays—potentially years—before the various exemptions, lists of priority offences and so on could be updated. I doubt that it is Parliament’s intention, and it would not be good for the public if we had to wait for primary legislation to change the lists. The proposed mechanism is the only sensible and proportionate way to do it, and it is subject to a parliamentary vote.

A comment was made about Ofcom’s independence. The way the offences are defined has no impact on Ofcom’s operational independence. That is about how Ofcom applies the rules; this is about what the rules themselves are. It is right that we are able to update them relatively nimbly by affirmative SI.

The hon. Member for Aberdeen North asked about the differences in the way schedules 6 and 7 can be updated. I will happily drop her a line with further thoughts if she wants me to, but in essence we are happy to get the Scottish child sexual exploitation and abuse offences, set out in part 2 of schedule 6, adopted as soon as Scottish Ministers want. We do not want to delay any measures on child exploitation and abuse, and that is why it is done automatically. Schedule 7, which sets out the other priority offences, could cover any topic at all—any criminal offence could fall under that schedule—whereas schedule 6 is only about child sexual exploitation and abuse. Given that the scope of schedule 7 takes in any criminal offence, it is important to consult Scottish Ministers if it is a Scottish offence but then use the statutory instrument procedure, which applies it to the entire UK internet. Does the hon. Lady want me to write to her, or does that answer her question?

[Kirsty Blackman]

That is actually incredibly helpful. I do not need a further letter, thanks.

[Chris Philp]

I am grateful to the hon. Lady for saving DCMS officials a little ink, and electricity for an email.

I hope I have addressed the points raised in the debate, and I commend the clause to the Committee.

Question put and agreed to.

Clause 173 accordingly ordered to stand part of the Bill.

Clauses 174 and 175 ordered to stand part of the Bill.

Clause 176

Powers to amend Schedules 5, 6 and 7

Amendment made: 126, in clause 176, page 145, line 4, at end insert—

“(5A) The Secretary of State must consult the Scottish Ministers before making regulations under subsection (3) which—

(a) add an offence that extends only to Scotland, or

(b) amend or remove an entry specifying an offence that extends only to Scotland.

(5B) The Secretary of State must consult the Department of Justice in Northern Ireland before making regulations under subsection (3) which—

(a) add an offence that extends only to Northern Ireland, or

(b) amend or remove an entry specifying an offence that extends only to Northern Ireland.”—(Chris Philp.)

This amendment ensures that the Secretary of State must consult the Scottish Ministers or the Department of Justice in Northern Ireland before making regulations which amend Schedule 7 in connection with an offence which extends to Scotland or Northern Ireland only.

Clause 176, as amended, ordered to stand part of the Bill.

Clause 177

Power to make consequential provision

Question proposed, That the clause stand part of the Bill.

--- Later in debate ---

[The Chair]

Not really. If the hon. Lady has finished with her own amendments, we should, as a courtesy, allow the SNP spokesperson to speak to her amendment first.

[Kirsty Blackman]

Thank you, Sir Roger. I thank the shadow Minister for running through some of our shared concerns about the clauses. Similarly, I will talk first about some of the issues and questions that I have about the clauses, and then I will speak to amendment 76. Confusingly, amendment 76 was tabled to clause 189, which we are not discussing right now. I should have raised that when I saw the provisional selection of amendments. I will do my best not to stray too far into clause 189 while discussing the amendment.

I have raised before with the Minister some of the questions and issues that I have. Looking specifically at clause 181, I very much appreciate the clarification that he has given us about users, what the clause actually means, and how the definition of “user” works. To be fair, I agree with the way the definition of “user” is written. My slight concern is that, in measuring the number of users, platforms might find it difficult to measure the number of unregistered users and the number of users who are accessing the content through another means.

Let us say, for example, that someone is sent a WhatsApp message with a TikTok link and they click on that. I do not know whether TikTok has the ability to work out who is watching the content, or how many people are watching it. Therefore, I think that TikTok might have a difficulty when it comes to the child safety duties and working out the percentage or number of children who are accessing the service, because it will not know who is accessing it through a secondary means.

I am not trying to give anyone a get-out clause. I am trying to ensure that Ofcom can properly ensure that platforms that have a significant number of children accessing them through secondary means are still subject to the child safety duties even though there may not be a high number of children accessing the platform or the provider directly. My major concern is assessing whether they are subject to the child safety duties laid out in the Bill.

I will move straight on to our amendment 76, which would amend the definition of “content” in clause 189. I have raised this issue with the Minister already. The clause, as amended, would state that

“‘content’ means anything communicated by means of an internet service, whether publicly or privately, including but not limited to”—

and then a list. The reason I suggest that we should add those words “but not limited to” is that if we are to have a list, we should either make an exhaustive list or have clarity that there are other things that may not be on the list.

I understand that it could be argued that the word “including” suggests that the provision actually goes much wider than what is in the list. I understand that that is the argument that the Minister may make, but can we have some more clarity from him? If he is not willing to accept the amendment but he is willing to be very clear that, actually, the provision does include things that we have not thought of and that do not currently exist and that it genuinely includes anything communicated by means of an internet service, that will be very helpful.

I think that the amendment would add something positive to the Bill. It is potentially the most important amendment that I have tabled in relation to future-proofing the Bill, because it does feel as though the definition of “content”, even though it says “including”, is unnecessarily restrictive and could be open to challenge should someone invent something that is not on the list and say, “Well, it’s not mentioned, so I am not going to have to regulate this in the way we have to regulate other types of content.”

I have other questions about the same provision in clause 189, but I will hold on to those until we come to the next grouping.

[Alex Davies-Jones]

I rise briefly to support amendment 76, in the name of the hon. Member for Aberdeen North. Labour supports broadening the definition of “content” in this way. I refer the Minister to our earlier contributions about the importance of including newspaper comments, for example, in the scope of the Bill. This is a clear example of a key loophole in the Bill. We believe that a broadened definition of “content” would be a positive step forward to ensure that there is future-proofing, to prevent any unnecessary harm from any future content.

--- Later in debate ---

[Alex Davies-Jones]

As we know, the clause sets out the meanings of various terms used in the Bill. Throughout our Committee debates, Labour has raised fundamental concerns on a number of points where we feel the interpretation of the Bill requires clarification. We raised concerns as early as clause 8, when we considered the Bill’s ability to capture harm in relation to newly produced CSEA content and livestreaming. The Minister may feel he has sufficiently reassured us, but I am afraid that simply is not the case. Labour has no specific issues with the interpretations listed in clause 189, but we will likely seek to table further amendments on Report in the areas that we feel require clarification.

[Kirsty Blackman]

In one of our earlier debates, I asked the Minister about the difference between “oral” and “aural”, and I did not get a very satisfactory answer. I know the difference in their dictionary definition—I understand that they are different, although the words sound the same. I am confused that clause 189 uses “oral” as part of the definition of content, but clause 49 refers to

“one-to-one live aural communications”

in defining things that are excluded.

I do not understand why the Government have chosen to use those two different words in different places in the Bill. It strikes me that, potentially, we mean one or the other. If they do mean two different things, why has one thing been chosen for clause 49 and another thing for clause 189? Why has the choice been made that clause 49 relates to communications that are heard, but clause 189 relates to communications that are said? I do not quite get the Government’s logic in using those two different words.

I know this is a picky point, but in order to have good legislation, we want it to make sense, for there to be a good rationale for everything that is in it and for people to be able to understand it. At the moment, I do not properly understand why the choice has been made to use two different words.

More generally, the definitions in clause 189 seem pretty sensible, notwithstanding what I said in the previous debate in respect of amendment 76, which, with your permission, Sir Roger, I intend to move when we reach the appropriate point.

[Chris Philp]

As the hon. Member for Pontypridd said, clause 189 sets out various points of definition and interpretation necessary for the Bill to be understood and applied.

I turn to the question raised by the hon. Member for Aberdeen North. First, I strongly commend and congratulate her on having noticed the use of the two words. Anyone who thinks that legislation does not get properly scrutinised by Parliament has only to look to the fact that she spotted this difference, 110 pages apart, in two different clauses—clauses 49 and 189. That shows that these things do get properly looked at. I strongly congratulate her on that.

I think the best way of addressing her question is probably to follow up with her after the sitting. Clause 49 relates to regulated user-to-user content. We are in clause 49(2)—is that right?

[Kirsty Blackman]

Subsection (5).

[Chris Philp]

It is cross-referenced in subsection (5). The use of the term “aural” in that subsection refers to sound only—what might typically be considered telephony services. “Oral” is taken to cover livestreaming, which includes pictures and voice. That is the intention behind the use of the two different words. If that is not sufficient to explain the point—it may not be—I would be happy to expand in writing.

[Kirsty Blackman]

That would be helpful, in the light of the concerns I raised and what the hon. Member for Pontypridd mentioned about gaming, and how those communications work on a one-to-one basis. Having clarity in writing on whether clause 49 relates specifically to telephony-type services would be helpful, because that is not exactly how I read it.

[Chris Philp]

Given that the hon. Lady has raised the point, it is reasonable that she requires more detail. I will follow up in writing on that point.

Amendment proposed: 76, in clause 189, page 154, line 34, after “including” insert “but not limited to”.—(Kirsty Blackman.)

This amendment clarifies the definition of “content” in the bill in order that anything communicated by means of an internet service is considered content, not only those examples listed.

Question put, That the amendment be made.

--- Later in debate ---

[Kirsty Blackman]

The Opposition spokesperson has said it all.

Amendment 141 agreed to.

Clause 192, as amended, ordered to stand part of the Bill.

Clause 193

Commencement and transitional provision

[The Chair]

Amendment 139 was tabled by a Member who is not a member of the Committee, and nobody has claimed it, so we come to amendment 49.

[Alex Davies-Jones]

I beg to move amendment 49, in clause 193, page 161, line 1, leave out subsection (2) and insert—

“(2) Subject to subsection (2A) below, the other provisions of this Act come into force on such day as the Secretary of State may by regulations appoint.

(2A) The provisions of Part 5 shall come into force at the end of the period of three months beginning with the day on which this Act is passed.”

This amendment would bring Part 5 into force three months after the Act is passed.

We all understand the need for the Bill, which is why we have been generally supportive in Committee. I hope we can also agree that the measures that the Bill introduces must come into force as soon as is reasonably possible. That is particularly important for the clauses introducing protections for children, who have been subject to the harms of the online world for far too long already. I was glad to hear the Minister say in our discussions of clauses 31 to 33 that the Government share the desire to get such protections in place quickly.

My hon. Friend the Member for Worsley and Eccles South also spoke about our concerns about the commencement and transitional provisions when speaking to clauses 170 to 172. We fundamentally believe that the provisions on pornography in part 5 cannot, and should not, be susceptible to further delay, because they require no secondary legislation. I will come to that point in my comments on the amendment. More broadly, I will touch briefly on the reasons why we cannot wait for the legislation and make reference to a specific case that I know colleagues across the House are aware of.

My hon. Friend the Member for Reading East (Matt Rodda) has been a powerful voice on behalf of his constituents Amanda and Stuart Stephens, whose beloved son Olly was tragically murdered in a field outside his home. A BBC “Panorama” investigation, shown only a few days ago, investigated the role that social media played in Olly’s death. It specifically highlighted disturbing evidence that some social media algorithms may still promote violent content to vulnerable young people. That is another example highlighting the urgent need for the Bill, along with a regulatory process to keep people safe online.

We also recognise, however, the important balance between the need for effective development of guidance by Ofcom, informed by consultation, and the need to get the duties up and going. In some cases, that will mean having to stipulate deadlines in the Bill, which we feel is a serious omission and oversight at present.

The amendment would bring part 5 of the Bill into force three months after it is enacted. The Minister knows how important part 5 is, so I do not need to repeat myself. The provisions of the amendment, including subsequent amendments that Labour and others will likely table down the line, are central to keeping people safe online. We have heard compelling evidence from experts and speeches from colleagues across the House that have highlighted how vital it is that the Bill goes further on pornographic content. The amendment is simple. It seeks to make real, meaningful change as soon as is practically possible. The Bill is long delayed, and providers and users are desperate for clarity and positive change, which is what led us to tabling the amendment.

[Kirsty Blackman]

In the interests of not having to make a speech in this debate, I want to let the hon. Member know that I absolutely support the amendment. It is well balanced, brings the most important provisions into force as soon as possible, and allows the Secretary of State to appoint dates for the others.

[Alex Davies-Jones]

I welcome the hon. Member’s intervention, and I am grateful for her and her party’s support for this important amendment.

It is also worth drawing colleagues’ attention to the history of issues, which have been brought forward in this place before. We know there was reluctance on the part of Ministers when the Digital Economy Act 2017 was on the parliamentary agenda to commence the all-important part 3, which covered many of the provisions now in part 5. Ultimately, the empty promises made by the Minister’s former colleagues have led to huge, record failures, even though the industry is ready, having had years to prepare to implement the policy. I want to place on record my thanks to campaigning groups such as the Age Verification Providers Association and others, which have shown fierce commitment in getting us this far.

It might help if I cast colleagues’ minds back to the Digital Economy Act 2017, which received Royal Assent in April of that year. Following that, in November 2018, the then Minister of State for Digital and Creative Industries told the Science and Technology Committee that part 3 of the DEA would be in force “by Easter next year”. Then, in December 2018, both Houses of Parliament approved the necessary secondary legislation, the Online Pornography (Commercial Basis) Regulations 2018, and the required statutory guidance.

But shortly after, in April 2018, the first delay arose when the Government published an online press release stating that part 3 of the DEA would not come into force until 15 July 2019. However, June 2019 came around and still there was nothing. On 20 June, five days after it should have come into force, the then Under-Secretary of State told the House of Lords that the defendant had failed to notify the European Commission of the statutory guidance, which would need to be done, and that that would result in a delay to the commencement of part 3

“in the region of six months”.—[Official Report, House of Lords, 20 June 2019; Vol. 798, c. 883.]

However, on 16 October 2019, the then Secretary of State announced via a written statement to Parliament that the Government

“will not be commencing part 3 of the Digital Economy Act 2017 concerning age verification for online pornography.”—[Official Report, 16 October 2019; Vol. 666, c. 17WS.]

A mere 13 days later, the Government called a snap general election. I am sure those are pretty staggering realities for the Minister to hear—and defend—but I am willing to listen to his defence. It really is not good enough. The industry is ready, the technology has been there for quite some time, and, given this Government’s fondness for a U-turn, there are concerns that part 5 of the Bill, which we have spent weeks deliberating, could be abandoned in a similar way as part 3 of the DEA was.

The Minister has failed to concede on any of the issues we have raised in Committee. It seems we are dealing with a Government who are ignoring the wide-ranging gaps and issues in the Bill. He has a relatively last-ditch opportunity to at least bring about some positive change, and to signify that he is willing to admit that the legislation as it stands is far from perfect. The provisions in part 5 are critical—they are probably the most important in the entire Bill—so I urge him to work with Labour to make sure they are put to good use in a more than reasonable timeframe.

--- Later in debate ---

[Barbara Keeley]

I do not think that the right hon. Lady has misunderstood what I said. I said that the new clause would allow the Secretary of State to appoint a new or existing body as the statutory user advocate, so it could very much be either.

New clause 3 would also rebalance the interests of children against the vocal and well-resourced regulated companies. I think that is a key argument for having an advocacy body. Without such a counterbalance, large tech companies could attempt to capture independent expert voices, fund highly selective research with the intent to skew the evidence base, and then challenge regulatory decisions with the evidence base they have created.

Those tactics are not new; similar tactics are used in other regulated sectors, such as the tobacco industry. In line with other sectors, the user advocacy body should be funded by a levy on regulated companies. That would be in line with the “polluter pays” principle in part 6 and would be neutral to the Exchequer—another reason to accept it. Compared with the significant benefits and improved outcomes it would create, the levy would represent only a minimal additional burden on companies.

There is strong support for the creation of a user advocate. Research by the NSPCC shows that 88% of UK adults who responded to a YouGov survey think that it is necessary for the Bill to introduce a requirement for an independent body that can protect the interests of children at risk of online harms, including grooming and child sexual abuse.

It is also a popular option among children. YoungMinds has said that young people do not feel they are being included enough in the drafting of the Bill. It evidenced that with research it undertook that found that almost 80% of young people aged 11 to 25 surveyed had never even heard of the Bill.

A young woman told the NSPCC why she felt a children’s advocacy body is needed. She is a survivor of online grooming, and it is worth sharing what she said in full, because it is powerful and we have not shared the voices of young people enough. She said:

“When I was 13, a man in his 30s contacted me on Facebook. I added him because you just used to add anyone on Facebook. He started messaging me and I liked the attention. We’d speak every day, usually late at night for hours at a time…He started asking for photos, so I sent some. Then he asked for some explicit photos, so I did that too, and he reciprocated…In my eyes, telling anyone in my life about this man was not an option. We need to stop putting the responsibility on a vulnerable child to prevent crime and start living in a world which puts keeping children safe first. That means putting child safety at the heart of policy. I want a statutory child user advocacy body funded by the industry levy. This would play a vital role in advocating for children’s rights in regulatory debates. Being groomed made me feel incredibly vulnerable, isolated, and weak. I felt I had no one who was on my side. Having a body stand up for the rights of children in such a vulnerable position is invaluable…it is so rare that voices like mine have a chance to be heard by policy makers. Watching pre legislative debates I’ve been struck by how detached from my lived experience they can be”—

that is very much the point that my hon. Friend the Member for Batley and Spen made—

“and indeed the lived experiences of thousands of others. If we want to protect children, we need to understand and represent what they need.”

I hope that the Committee will recognise the bravery of that young woman in speaking about her experiences as a survivor of online grooming. I hope that the Minister will respect the insights she offers and consider the merits of having a user advocacy body to support children and young people experiencing harms online.

[Kirsty Blackman]

I read new clause 3 in conjunction with the starred new clause 44, because it makes sense to consider the funding of the advocacy body, and the benefits of that funding, when discussing the merits of such a body. Part of that is because the funding of the advocacy body, and the fact that it needs to be funded, is key to its operation, and a key reason why we need it.

--- Later in debate ---

[Kim Leadbeater]

The hon. Lady is making some excellent points. I wholeheartedly agree with her about funding for bodies that might be able to support the advocacy body or act as part of it. She makes a really important point, which we have not focused on enough during the debate, about the positive aspects of the internet. It is very easy to get bogged down in all the negative stuff, which a lot of the Bill focuses on, but she is right that the internet provides a safe space, particularly for young people, to seek out their own identity. Does she agree that the new clause is important because it specifically refers to protected characteristics and to the Equality Act 2010? I am not sure where else that appears in the Bill, but it is important that it should be there. We are thinking not just about age, but about gender, disability and sexual orientation, which is why this new clause could be really important.

[Kirsty Blackman]

I absolutely agree. I had not thought about it in those terms, but the hon. Member is right that the new clause gives greater importance to those protected characteristics and lays that out in the Bill.

I appreciate that, under the risk assessment duties set out in the Bill, organisations have to look at protected characteristics in groups and at individuals with those protected characteristics, which I welcome, but I also welcome the inclusion of protected characteristics in the new clause in relation to the duties of the advocacy body. I think that is really important, especially, as the hon. Member for Batley and Spen just said, in relation to the positive aspects of the internet. It is about protecting free speech for children and young people and enabling them to find community and enjoy life online and offline.

Will the Minister give serious consideration to the possibility of a user advocacy body? Third sector organisations are calling for that, and I do not think Ofcom could possibly have the expertise to match such a body.

[Dame Maria Miller]

I want briefly to interject to underline the point I made in my intervention on the hon. Member for Worsley and Eccles South. I welcome the discussion about victims’ support, which picks up on what we discussed on clause 110. At that point I mentioned the NSPCC evidence that talked about the importance of third party advocacy services, due to the lack of trust in the platforms, as well as for some of the other reasons that the hon. Members for Worsley and Eccles South, for Batley and Spen, and for Aberdeen North have raised.

When we discussed clause 110, the Minister undertook to think about the issue seriously and to talk to the Treasury about whether funding could be taken directly from fines rather than those all going into the Treasury coffers. I hope the debate on new clause 3 will serve to strengthen his resolve, given the strength of support for such a measure, whether that is through a formal user advocacy service or by using existing organisations. I hope he uses the debate to strengthen his arguments about such a measure with the Treasury.

I will not support the new clause tabled by the hon. Member for Worsley and Eccles South, because I think the Minister has already undertaken to look at this issue. As I say, I hope this discussion strengthens his resolve to do so.

--- Later in debate ---

[Kirsty Blackman]

There have not been all that many times during the debate on the Bill when the Minister has so spectacularly missed the point as he has on this section. I understand everything he said about provisions already being in place to protect to children and the provisions regarding the super-complaints, but the new clause is not intended to be a replacement for the super-complaints procedure, which we all support—in fact, we have tried to strengthen that procedure. The new clause is intended to be an addition—another, very important layer.

Unfortunately, I do not have at the front of my mind the legislation that set up the Children’s Commissioner for Scotland, or the one for England. The Minister talked through some of the provisions and phrasing in the Children Act 2004. He said that the role of the Children’s Commissioner for England is to encourage bodies to act positively on behalf of children—to encourage. There is no requirement for the body to act in the way the Children’s Commissioner says it should act. Changes have been made in Wales establishing the Future Generations Commissioner, who has far more power.

[Chris Philp]

As far as I can tell, the user advocacy body proposed in new clause 3 would not have the ability to compel Ofcom either.

[Kirsty Blackman]

But it would be a statutory consultee that is specifically mentioned in this provision. I cannot find in the Bill a provision giving Ofcom a statutory duty to consult the four Children’s Commissioners. The new clause would make the children’s advocacy body a statutory consultee in decisions that affect children.

[Chris Philp]

The Bill will require Ofcom to consult people who represent the interests of children. Although not named, it would be astonishing if the first people on that list were not the four Children’s Commissioners when developing the relevant codes of practice. The statutory obligation to consult those groups when developing codes of practice and, indeed, guidance is set out in clauses 37(6)(d) and 69(3)(d).

[Kirsty Blackman]

That is very helpful, but there are still shortcomings in what the Minister says. The Bill, as drafted, requires Ofcom to require things of other organisations. Some of the detail is in the Bill, some of the detail will come in secondary legislation and some of the detail will come in the codes of practice published by Ofcom. We broadly agree that the Bill will ensure people are safer on the internet than they currently are, but we do not have all the detail on the Government’s intent. We would like more detail on some things, but we are not saying, “We need every little bit of detail.” If we did, the Bill would not be future-proof. We would not be able to change and update the Bill if we required everything to be in the Bill.

The Bill is not a one-off; it will continually change and grow. Having a user advocacy body would mean that emerging threats can quickly be brought to Ofcom’s attention. Unlike the Children’s Commissioners, who have a hundred other things to do, the entire purpose of this body would be to advocate on behalf of children online. The Children’s Commissioners do an amazing job, but this is not their No. 1 priority. If the Minister wants this to be a world-leading Bill, its No. 1 priority should be to protect the human rights of children.

[Chris Philp]

I think the hon. Lady is being a little unfair to the Children’s Commissioners. Dame Rachel de Souza is doing a fantastic job of advocating specifically in the digital sphere. She really is doing a fantastic job, and I say that as a Minister. I would not say she is leaving any gaps.

These digital children’s safety issues link to wider children’s safety issues that exist offline, such as sexual exploitation, grooming and so on, so it is useful that the same person advocates for children in both the offline and online worlds.

[Kirsty Blackman]

The new clause asks for an additional body. It is not saying the Children’s Commissioners should be done away with. The Children’s Commissioners do an amazing job, as we have recognised, but the No. 1 priority, certainly for the Children’s Commissioner in Scotland, is to protect the human rights of children; it is not to protect children online, which is what the user advocacy body would do. The body would specifically give the benefit of its experience and specifically use its resources, time and energy to advocate between Ofcom, children and children’s organisations and groups.

The Minister is right that the Bill takes massive steps forward in protecting children online, and he is right that the Children’s Commissioners do a very good job. The work done by the Children’s Commissioners in giving us evidence on behalf of children and children’s organisations has been incredibly powerful and incredibly helpful, but there is still a layer missing. If this Bill is to be future-proof, if it is to work and if it is not to put an undue burden on charitable organisations, we need a user advocacy body. The Minister needs to consider that.

I appreciate that the Government provide money to victim support organisations, which is great, but I am also making a case about potential victims. If the money only goes to those who support people who have already been harmed, it will not allow them to advocate to ensure that more people are not harmed. It will allow them to advocate on the behalf of those who have been harmed—absolutely—but it will not effectively tackle potential and emerging harms. It is a key place where the Bill misses out. I am quite disappointed that the Minister has not recognised that something may be lacking and is so keen to defend his position, because it seems to me that the position of the Opposition is so obviously the right one.

[Barbara Keeley]

I wholeheartedly agree with what the hon. Member for Aberdeen North just said, but I wish to emphasise some elements because it seems to me that the Minister was not listening, although he has listened to much that has been said. I made some specific points, used quotes and brought forward some evidence. He feels that children have been consulted in the drafting of the Bill; I cited a YoungMinds survey that showed that that was very much not what young people feel. YoungMinds surveyed a large group of young people and a very large proportion of them had not even heard of the Bill.

The evidence of the young survivor of online grooming was very powerful. She very much wanted a user-advocacy body and spoke strongly about that. The Minister is getting it wrong if he thinks that somebody in that situation, who has been groomed, would go to a parent. The quote that I cited earlier was:

“Being groomed made me feel incredibly vulnerable, isolated, and weak. I felt I had no one who was on my side.”

There were clearly adults in her life she could have gone to, but she did not because she was in that vulnerable position—a position of weakness. That is why some kind of independent advocacy body for children is so important.

I do not think children and young people do feel consulted about the Bill because the organisations and charities are telling us that. I join all Opposition Members in supporting and paying tribute to the remarkable job that the Children’s Commissioner does. I quoted her setting out her worries about the Bill. I quoted her saying that

“the Bill does not do enough to respond to individual cases of abuse and that it needs to do more to understand issues and concerns directly from children.”––[Official Report, Online Safety Public Bill Committee, 24 May 2022; c. 16, Q22.]

That is what she said. She did not say, “I’m the person charged with doing this. I’m the person who has the resource and my office has the resource.”

Online Safety Bill (Thirteenth sitting)

Kirsty Blackman Excerpts

Committee stage & Committee Debate - 13th sitting
Tuesday 21st June 2022 Public Bill Committees

[The Parliamentary Under-Secretary of State for Digital, Culture, Media and Sport (Chris Philp)]

It is a pleasure to serve under your chairmanship once again, Ms Rees, and I congratulate Committee members on evading this morning’s strike action.

I am delighted that the shadow Minister supports the intent behind these clauses, and I will not speak at great length given the unanimity on this topic. As she said, clause 118 allows Ofcom to impose a financial penalty for failure to take specified steps by a deadline set by Ofcom. The maximum penalty that can be imposed is the greater of £18 million or 10% of qualifying worldwide revenue. In the case of large companies, it is likely to be a much larger amount than £18 million.

Clause 119 enables Ofcom to impose financial penalties if the recipient of a section 103 notice does not comply by the deadline. It is very important to ensure that section 103 has proper teeth. Government amendments 154 to 157 make changes that allow Ofcom to recover not only the cost of running the service once the Bill comes into force and into the future but also the preparatory cost of setting up for the Bill to come into force.

As previously discussed, £88 million of funding is being provided to Ofcom in this financial year and next. We believe that something like £20 million of costs that predate these financial years have been funded as well. That adds up to around £108 million. However, the amount that Ofcom recovers will be the actual cost incurred. The figure I provided is simply an indicative estimate. The actual figure would be based on the real costs, which Ofcom would be able to recoup under these measures. That means that the taxpayer—our constituents —will not bear any of the costs, including the set-up and preparatory cost. This is an equitable and fair change to the Bill.

Clause 120 sets out that some regulated providers will be required to pay a regulatory fee to Ofcom, as set out in clause 71. Clause 120 allows Ofcom to impose a financial penalty if a regulated provider does not pay its fee by the deadline it sets. Finally, clause 121 sets out the information that needs to be included in these penalty notices issued by Ofcom.

[Kirsty Blackman (Aberdeen North) (SNP)]

I have questions about the management of the fees and the recovery of the preparatory cost. Does the Minister expect that the initial fees will be higher as a result of having to recoup the preparatory cost and will then reduce? How quickly will the preparatory cost be recovered? Will Ofcom recover it quickly or over a longer period of time?

[Chris Philp]

The Bill provides a power for Ofcom to recover those costs. It does not specify over what time period. I do not think they will be recouped over a period of years. Ofcom can simply recoup the costs in a single hit. I would imagine that Ofcom would seek to recover these costs pretty quickly after receiving these powers. The £108 million is an estimate. The actual figure may be different once the reconciliation and accounting is done. It sounds like a lot of money, but it is spread among a number of very large social media firms. It is not a large amount of money for them in the context of their income, so I would expect that recouping to be done on an expeditious basis—not spread over a number of years. That is my expectation.

Question put and agreed to.

Clause 118 accordingly ordered to stand part of the Bill.

Clause 119 ordered to stand part of the Bill.

Clause 120

Non-payment of fee

Amendments made: 154, in clause 120, page 102, line 20, after “71” insert:

“or Schedule (Recovery of OFCOM’s initial costs)”.

This amendment, and Amendments 155 to 157, ensure that Ofcom have the power to impose a monetary penalty on a provider of a service who fails to pay a fee that they are required to pay under NS2.

Amendment 155, in clause 120, page 102, line 21, leave out “that section” and insert “Part 6”.

Amendment 156, in clause 120, page 102, line 26, after “71” insert—

“or Schedule (Recovery of OFCOM’s initial costs)”

Amendment 157, in clause 120, page 103, line 12, at end insert—

“or Schedule (Recovery of OFCOM’s initial costs)”.—(Chris Philp.)

Clause 120, as amended, ordered to stand part of the Bill.

Clause 121 ordered to stand part of the Bill.

Clause 122

Amount of penalties etc

Question proposed, That the clause stand part of the Bill.

--- Later in debate ---

[Alex Davies-Jones]

With your permission, Ms Rees, I will speak to clause stand part and clauses 124 to 127 at the same time. Labour supports clause 123, which outlines the powers that Ofcom will have when applying to the court for business disruption measures. Business disruption measures are court orders that require third parties to withdraw services or block access to non-compliant regulated services. It is right that Ofcom has these tools at its disposal, particularly if it is going to be able to regulate effectively against the most serious instances of user harm. However, the Bill will be an ineffective regime if Ofcom is forced to apply for separate court orders when trying to protect people across the board from the same harms. We have already waited too long for change. Labour is committed to giving Ofcom the powers to take action, where necessary, as quickly as possible. That is why we have tabled amendments 50 and 51, which we feel will go some way in tackling these issues.

Amendment 50 would give Ofcom the ability to take action against a schedule of non-compliant sites, while still preserving the right of those sites to oppose the application for—and/or appeal through the courts against any—orders to block access or support services. The Bill currently requires Ofcom to seek a separate court order for each service against which it wishes to take enforcement action in the form of blocking access or services. That is the only effective mechanism for overseas websites. UK-based services will be subject to enforcement notices and financial penalties that can be enforced without having to go to court. That creates a disadvantage for UK sites, which can be more easily enforced against.

Given that there are 4 million to 5 million pornographic websites, for example, the requirement for separate court orders will prevent Ofcom from taking action at scale and creating a level playing field for all adult sites. Under the Bill, Ofcom must take action against each offending website or social media company individually. While we acknowledge that the Government have stated that enforcement action can be taken against multiple offending content providers, in our opinion that is not made clear in the Bill.

Moreover, we are concerned that some pornography websites would seek to avoid the Bill’s requirements by changing their domain name—domain hopping. That was threatened last year when Germany moved to issue a blocking order against major providers of internet pornography. That is why Ofcom must be granted clear enforcement powers to take swift action against multiple websites and content providers in one court action or order.

This group of amendments would also provide clarity and ease of enforcement for internet service providers, which will be expected to enforce court orders. Labour wants the Bill to be genuinely effective, and amendments 50 and 51 could ensure that Ofcom has the tools available to it to take action at pace. We urge the Minister to accept these small concessions, which could have a hugely positive impact.

Amendment 51 would give Ofcom the ability to take action against a schedule of non-compliant sites, while preserving the right of those sites to oppose an application for an order to block access or support services, or to appeal through the courts against any such order.

It will come as no surprise that Labour supports clause 124, which sets out the circumstances in which Ofcom may apply to the courts for an interim service restriction order. We particularly support the need for Ofcom to be able to take action when time is not on its side, or where, put plainly, the level of harm being caused means that it would be inappropriate to wait for a definite failure before taking action.

However, we hope that caution is exercised if Ofcom ever needs to consider such an interim order; we must, of course, get the balance right in our approach to internet regulation more widely. I would therefore be grateful if the Minister could outline his understanding of the specifics of when these orders may be applied. More broadly, Labour agrees that Ofcom should be given the power to act when time demands it, so we have not sought to amend clause 124 at this stage.

Labour also supports the need for Ofcom to have the power to apply to the courts for an access restriction order, as outlined in clause 125. It is vital that Ofcom is given the power to prevent, restrict or deter individuals in the UK from accessing a service from a non-compliant provider. We welcome the specific provisions on access via internet service providers and app stores. We all know from Frances Haugen’s testimony that harmful material can often be easily buried, so it is right and proper that those are considered as “access facilities” under the clause. Ultimately, we support the intentions of clause 125 and, again, have not sought to amend it at this stage.

We also support clause 126, which sets out the circumstances in which Ofcom may apply to the courts for an interim access restriction order. I will not repeat myself: for the reasons I have already outlined, it is key that Ofcom has sufficient powers to act, particularly on occasions when it is inappropriate to wait for a failure to be established.

We welcome clause 127, which clarifies how Ofcom’s enforcement powers can interact. We particularly welcome clarification that, where Ofcom exercises its power to apply to the courts for a business disruption order under clauses 123 to 126, it is not precluded from taking action under its other enforcement powers. As we have repeatedly reiterated, we welcome Ofcom’s having sufficient power to reasonably bring about positive change and increase safety measures online. That is why we have not sought to amend clause 127.

[Kirsty Blackman]

Thank you for chairing this morning’s sitting, Ms Rees.

I agree with the hon. Member for Pontypridd that these clauses are necessary and important, but I also agree that the amendments are important. It seems like this is a kind of tidying-up exercise, to give Ofcom the ability to act in a way that will make its operation smoother. We all want this legislation to work. This is not an attempt to break this legislation—to be fair, none of our amendments have been—but an attempt to make things work better.

Amendments 50 and 51 are fairly similar to the one that the National Society for the Prevention of Cruelty to Children proposed to clause 103. They would ensure that Ofcom could take action against a group of sites, particularly if they were facing the same kind of issues, they had the same kind of functionality, or the same kind of concerns were being raised about them.

--- Later in debate ---

[Chris Philp]

I repeat the point I made to the hon. Member for Liverpool, Walton a moment ago. This is simply an obligation to consult. The clause gives the Secretary of State an opportunity to offer an opinion, but it is just that—an opinion. It is not binding on Ofcom, which may take that opinion into account or not at its discretion. This provision sits alongside the requirement to consult the Information Commissioner’s Office. I respectfully disagree with the suggestion that it represents unwarranted and inappropriate interference in the operation of a regulator. Consultation between organs of state is appropriate and sensible, but in this case it does not fetter Ofcom’s ability to act at its own discretion. I respectfully do not agree with the shadow Minister’s analysis.

[Kirsty Blackman]

Apologies, Ms Rees, for coming in a bit late on this, but I was not aware of the intention to vote against the clause. I want to make clear what the Scottish National party intends to do, and the logic behind it. The inclusion of Government amendment 7 is sensible, and I am glad that the Minister has tabled it. Clause 129 is incredibly important, and the requirement to publish guidance will ensure that there is a level of transparency, which we and the Labour Front Benchers have been asking for.

The Minister has been clear about the requirement for Ofcom to consult the Secretary of State, rather than to be directed by them. As a whole, this Bill gives the Secretary of State far too much power, and far too much ability to intervene in the workings of Ofcom. In this case, however, I do not have an issue with the Secretary of State being consulted, so I intend to support the inclusion of this clause, as amended by Government amendment 7.



Question put, That the amendment be made.

--- Later in debate ---

[Alex Davies-Jones]

Clause 130 sets up a committee to advise Ofcom on misinformation and disinformation, which is the only direct reference to misinformation and disinformation in the entire Online Safety Bill. However, the Bill gives the committee no identifiable powers or active role in tackling harmful misinformation and disinformation, meaning that it has limited practical purpose. It is also unclear how the advisory committee will fit with Ofcom’s wider regulatory functions.

The remaining provisions in the Bill are limited and do not properly address harmful misinformation and disinformation. If tackling harmful misinformation and disinformation is left to this clause, the Bill will fail both to tackle harm properly, and to keep children and adults safe.

The clause risks giving a misleading impression that action is being taken. If the Government and Ofcom proceed with creating the committee, we need to see that its remit is strengthened and clarified, so that it more effectively tackles harmful disinformation and misinformation. That should include advising on Ofcom’s research, reporting on drivers of harmful misinformation and disinformation, and proportionate responses to them. There should also be a duty on Ofcom to consult the committee when drafting relevant codes of practice.

That is why we have tabled amendment 57. It would change the period by which the advisory committee must report from 18 months to six. This is a simple amendment that encourages scrutiny. Once again, the Minister surely has little reason not to accept it, especially as we have discussed at length the importance of the advisory committee having the tools that it needs to succeed.

Increasing the regularity of these reports from the advisory committee is vital, particularly given the ever-changing nature of the internet. Labour has already raised concerns about the lack of futureproofing in the Bill more widely, and we feel that the advisory committee has an important role and function to play in areas where the Bill itself is lacking. We are not alone in this view; the Minister has heard from his Back Benchers about just how important this committee is.

Amendment 58 would require Ofcom to produce a code of practice on system-level disinformation. Again, this amendment will come as no surprise to the Minister, given the concerns that Labour has repeatedly raised about the lack of provisions relating to disinformation in the Bill. It seems like an obvious omission that the Bill has failed to consider a specific code of practice around reducing disinformation, and the amendment would be a simple way to ensure that Ofcom actively encourages services to reduce disinformation across their platforms. The Minister knows that this would be a welcome step, and I urge him to consider supporting the amendment.

[Kirsty Blackman]

I want to briefly agree with the sentiments of the Opposition Front Bench, especially about the strength of the committee and the lack of teeth that it currently has. Given that the Government have been clear that they are very concerned about misinformation and disinformation, it seems odd that they are covered in the Bill in such a wishy-washy way.

The reduction of the time from 18 months to six months would also make sense. We would expect the initial report the committee publish in six months to not be as full as the ones it would publish after that. I do not see any issue with it being required to produce a report as soon as possible to assess how the Act is bedding in and beginning to work, rather than having to wait to assess—potentially once the Act is properly working. We want to be able to pick up any teething problems that the Act might have.

We want the committee to be able to say, “Actually, this is not working quite as we expected. We suggest that Ofcom operates in a slightly different way or that the interaction with providers happens in a slightly different way.” I would rather that problems with the Act were tackled as early as possible. We will not know about problems with the Act, because there is no proper review mechanism. There is no agreement on the committee, for example, to look at how the Act is operating. This is one of the few parts of the Bill where we have got an agreement to a review, and it would make sense that it happen as early as possible.

We agree that misinformation and disinformation are very important matters that really need to be tackled, but there is just not enough clout in the Bill to allow Ofcom to properly tackle these issues that are causing untold harm.

[Dan Carden]

When I spoke at the very beginning of the Committee’s proceedings, I said that the legislation was necessary, that it was a starting point and that it would no doubt change and develop over time. However, I have been surprised at how little, considering all of the rhetoric we have heard from the Secretary of State and other Ministers, the Bill actually deals with the general societal harm that comes from the internet. This is perhaps the only place in the Bill where it is covered.

I am thinking of the echo chambers that are created around disinformation and the algorithms that companies use. I really want to hear from the Minister where he sees this developing and why it is so weak and wishy-washy. While I welcome that much of the Bill seeks to deal with the criminality of individuals and the harm and abuse that can be carried out over the internet, overall it misses a great opportunity to deal with the harmful impact the internet can have on society.

--- Later in debate ---

[Chris Philp]

Clearly, resourcing of the upper tribunal is a matter decided jointly by the Lord Chancellor and the Secretary of State for Justice, in consultation with the Lord Chief Justice, and, in this case, the Senior President of Tribunals. Parliament would expect the resourcing of that part of the upper tribunal to be such that cases could be heard in an expedited matter. Particularly where cases concern the safety of the public—and particularly of children—we expect that to be done as quickly as it can.

Question put and agreed to.

Clause 138 accordingly ordered to stand part of the Bill.

Clause 139 ordered to stand part of the Bill.

Clause 140

Power to make super-complaints

[Kirsty Blackman]

I beg to move amendment 143, in clause 140, page 121, line 1, after “services” insert “, consumers”.

[The Chair]

With this it will be convenient to discuss the following:

Amendment 144, in clause 140, page 121, line 2, after “users” insert “, consumers”.

Amendment 145, in clause 140, page 121, line 4, after “services” insert “, consumers”.

Amendment 146, in clause 140, page 121, line 5, after “users” insert “, consumers”.

Amendment 147, in clause 140, page 121, line 6, at end insert “, consumers”.

Amendment 148, in clause 140, page 121, line 7, after “users” insert “, consumers”.

Amendment 149, in clause 140, page 121, line 14, after “service” insert “, consumers”.

Amendment 150, in clause 140, page 121, line 18, at end insert “, consumers”.

Amendment 151, in clause 140, page 121, line 19, after “users” insert “, consumers”.

Amendment 152, in clause 140, page 121, line 25, at end insert—

“‘consumers’” means individuals in the United Kingdom acting for purposes that are wholly or mainly outside the trade, business, craft or profession of the individuals concerned.”

[Kirsty Blackman]

The Committee has been flexible about grouping clauses should it make sense to do so. I ask that the Committee allow me to speak to this set of amendments alone. It does not make sense for me to discuss these amendments and amendment 77 at the same time. If I could separately discuss amendment 77, as it says on the Order Paper, then I would appreciate that.

This group of amendments specifically relate to consumer protection. It is the case that online fraud facilitated through social media platforms and search engines is one of the most prevalent forms of crime today. Reported incidents increased significantly during the pandemic, and often resulted in victims losing life-changing amounts of money. In addition to the financial impact of being scammed, there is the emotional and physical impact. We know it has a significant effect on people’s mental health. I am glad that the Government listened to the Joint Committee and the Culture, Media and Sport Committee, and changed the legislation to include fraud.

Amendment 143 is about expanding who can make super-complaints, in order to reflect the expansion of the Bill to include fraud. The Bill does not leave a lot of the details around super-complaints to be made in secondary legislation. These amendments specifically allow groups that are acting on behalf of consumers, or those who are making requests on behalf of consumers, to make super-complaints. I am not sure that if somebody is acting on behalf of consumers that fits into the definitions of users of the service and people representing users of the service. Perhaps the Minister can convince me otherwise. If consumers are losing significant amounts of money, or where there is risk of significant numbers of people losing significant amounts of money—for example, where a search engine allows fraudulent advertising to be the top result—including “consumers” in the Bill will allow organisations acting on behalf of consumers to take action. It may be that the Minister can give me some comfort in this, and let us know that organisations acting on behalf of consumers would potentially—if they meet other criteria—be able to put forward a super-complaint.

I understand that there are other methods of complaining—it is possible for other complaints to be made. However, given the significant increase in the risk to consumers in the past few years, it would seem sensible that the Minister give some consideration to whether this is adequately covered in the Bill, and whether consumers are adequately protected in this section of the Bill, as well as in the additional flawed clauses that the Minister added between publication of the original draft Bill and the Bill that we have before us today.

--- Later in debate ---

[Chris Philp]

Clearly, we want the super-complaint function to be as effective as possible and for groups of relevant people, users or members of the public to be able to be represented by an eligible entity to raise super-complaints. I believe we are all on the same page in wanting to do that. If I am honest, I am a little confused as to what the addition of the term “consumers” will add. The term “users” is defined quite widely, via clause 140(6), which then refers to clause 181, where, as debated previously, a “user” is defined widely to include anyone using a service, whether registered or not. So if somebody stumbles across a website, they count as a user, but the definition being used in clause 140 about bringing super-complaints also includes “members of the public”—that is, regular citizens. Even if they are not a user of that particular service, they could still be represented in bringing a complaint.

Given that, by definition, “users” and “members of the public” already cover everybody in the United Kingdom, I am not quite sure what the addition of the term “consumers” adds. By definition, consumers are a subset of the group “users” or “members of the public”. It follows that in seeking to become an eligible entity, no eligible entity will purport to act for everybody in the United Kingdom; they will always be seeking to define some kind of subset of people. That might be children, people with a particular vulnerability or, indeed, consumers, who are one such subset of “members of the public” or “users”. I do not honestly understand what the addition of the word “consumers” adds here when everything is covered already.

[Kirsty Blackman]

Will the Minister explicitly say that he thinks that an eligible entity, acting on behalf of consumers, could, if it fulfils the other criteria, bring a super-complaint?

[Chris Philp]

Yes, definitely. That is the idea of an eligible entity, which could seek to represent a particular demographic, such as children or people from a particular marginalised group, or it could represent people who have a particular interest, which would potentially include consumers. So I can confirm that that is the intention behind the drafting of the Bill. Having offered that clarification and made clear that the definition is already as wide as it conceivably can be—we cannot get wider than “members of the public”—I ask the hon. Member for Aberdeen North to consider withdrawing the amendments, particularly as there are so many. It will take a long time to vote on them.

[Kirsty Blackman]

I thank the Minister for the clarification. Given that he has explicitly said that he expects that groups acting on behalf of consumers could, if they fulfil the other criteria, be considered as eligible entities for making super-complaints, I beg to ask leave to withdraw the amendment.

Amendment, by leave, withdrawn.

Amendment proposed: 66, in clause 140, page 121, line 8, at end insert—

“(d) causing harm to any human or animal.”

This amendment ensures groups are able to make complaints regarding animal abuse videos.—(Alex Davies-Jones.)

Division 42

Ayes: 5

---

Labour: 4
Scottish National Party: 1

Noes: 9

---

Conservative: 9

[Kirsty Blackman]

I beg to move amendment 77, in clause 140, page 121, line 9, leave out subsection (2).

This amendment removes the tests that complaints have to be of particular importance in order to be admissible.

When I first read clause 140, subsection (2) raised a significant number of red flags for me. The subsection might be reasonable if we did not have giant companies—social media platforms particularly—that significant numbers of people across the UK use regularly. Facebook might be counted as a “single regulated service”, but 85% of UK residents—57.1 million people—had a Facebook account earlier this year. Twitter is used by 28% of people living in the UK, which is 19 million users. TikTok is at 19%, which is significantly less, but still a very high number of people—13 million users. I can understand the decision that a super-complaint picking on one certain company might be a bit extreme, but it does not make sense when we are considering the Facebooks of this world.

If someone is making a complaint about a single regulated service and that service is Facebook, Twitter, TikTok or another large platform—or a new, yet-to-be-created platform—that significant numbers of people use, there is no justification for treating that complaint differently just because it is against a single entity. When a complaint is made against Facebook—I am picking on Facebook because 85% of the UK public are members of it; it is an absolute behemoth—I would like there to be no delay in its being taken to Ofcom. I would like Ofcom not to have to check and justify that the complaint is “of particular importance”.

Subsection (2)(a) states that one of the tests of the complaint should be that it “is of particular importance” or, as subsection (2)(b) notes, that it

“relates to the impacts on a particularly large number of users of the service or members of the public.”

I do not understand what

“large number of users of the service”

would mean. Does a large number of the users of Facebook mean 50% of its users? Does it mean 10%? What is a large number? Is that in percentage terms, or is it something that is likely to impact 1 million people? Is that a large number? The second part—

“large number…of members of the public”—

is again difficult to define. I do not think there is justification for this additional hoop just because the complaint relates to a single regulated service.

Where a complaint relates to a very small platform that is not causing significant illegal harm, I understand that Ofcom may want to consider whether it will accept, investigate and give primacy and precedence to that. If the reality is that the effect is non-illegal, fairly minor and impacts a fairly small number of people, in the order of hundreds instead of millions, I can understand why Ofcom might not want to give that super-complaint status and might not want to carry out the level of investigation and response necessary for a super-complaint. But I do not see any circumstances in which Ofcom could justify rejecting a complaint against Facebook simply because it is a complaint against a single entity. The reality is that if something affects one person on Facebook, it will affect significantly more than one person on Facebook because of Facebook’s absolutely massive user base. Therefore this additional hoop is unrealistic.

Paragraph (a), about the complaint being “of particular importance”, is too woolly. Does it relate only to complaints about things that are illegal? Does it relate only to things that are particularly urgent—something that is happening now and that is having an impact today? Or is there some other criterion that we do not yet know about?

I would very much appreciate it if the Minister could give some consideration to amendment 77, which would simply remove subsection (2). If he is unwilling to remove that subsection, I wonder whether we could meet halfway and whether, let us say, category 1 providers could all be excluded from the “single provider” exemption, because they have already been assessed by Ofcom to have particular risks on their platforms. That group is wider than the three names that I have mentioned, and I think that that would be a reasonable and realistic decision for the Government—and direction for Ofcom—to take. It would be sensible.

If the Government believe that there is more information—more direction—that they could add to the clause, it would be great if the Minister could lay some of that out here and let us know how he intends subsection (2) to operate in practice and how he expects Ofcom to use it. I get that people might want it there as an additional layer of protection, but I genuinely do not imagine that it can be justified in the case of the particularly large providers, where there is significant risk of harm happening.

I will illustrate that with one last point. The Government specifically referred earlier to when Facebook—Meta—stopped proactively scanning for child sexual abuse images because of an issue in Europe. The Minister mentioned the significant amount of harm and the issues that were caused in a very small period. And that was one provider—the largest provider that people use and access. That massive amount of harm can be caused in a very small period. I do not support allowing Meta or any other significantly large platform to have a “get out of jail” card. I do not want them to be able to go to Ofcom and say, “Hey, Ofcom, we’re challenging you on the basis that we don’t think this complaint is of particular importance” or “We don’t think the complaint relates to the impacts on a particularly large number of users of the service or members of the public.” I do not want them to have that ability to wriggle out of things because this subsection is in the Bill, so any consideration that the Minister could give to improving clause 140 and subsection (2) would be very much appreciated.

[Barbara Keeley]

We support the SNP’s amendment 77, moved by the hon. Member for Aberdeen North. The super-complaints mechanism introduced by clause 140 is a useful device for reporting numerous, widespread concerns about the harm caused by multiple or single services or providers. Subsection (1) includes the conditions on the subjects of super-complaints, which can relate to one or more services. However, as the hon. Member has pointed out, that is caveated by subsection (2), under which a super-complaint that refers to a single service or provider must prove, as she has just outlined, that it is “of particular importance” or

“relates to the impacts on a particularly large number of users of the service or members of the public.”

Given the various hoops through which a super-complaint already has to jump, it is not clear why the additional conditions are needed. Subsection (2) significantly muddies the waters and complicates the provisions for super-complaints. For instance, how does the Minister expect Ofcom to decide whether the complaint is of particular importance? What criteria does he expect the regulator to use? Why include it as a metric in the first place when the super-complaint has already met the standards set out in subsection (1)?

--- Later in debate ---

[Chris Philp]

I think the Committee, and the House, are pretty unanimous in agreeing that the power to make super-complaints is important. As we have discussed, there are all kinds of groups, such as children, under-represented groups and consumers, that would benefit from being represented where systemic issues are not being addressed and that Ofcom may have somehow overlooked or missed in the discharge of its enforcement powers.

I would observe in passing that one of the bases on which super-complaints can be made—this may be of interest to my hon. Friend the Member for Don Valley—is where there is a material risk under clause 140(1)(b) of

“significantly adversely affecting the right to freedom of expression within the law of users of the services or members of the public”.

That clause is another place in the Bill where freedom of expression is expressly picked out and supported. If freedom of expression is ever threatened in a way that we have not anticipated and that the Bill does not provide for, there is a particular power here for a particular free speech group, such as the Free Speech Union, to make a super-complaint. I hope that my hon. Friend finds the fact that freedom of expression is expressly laid out there reassuring.

Let me now speak to the substance of amendment 77, tabled by the hon. Member for Aberdeen North. It is important to first keep in mind the purpose of the super-complaints, which, as I said a moment ago, is to provide a basis for raising issues of widespread and systemic importance. That is the reason for some of the criteria in sections (1)(a), (b) and (c), and why we have subsection (2)—because we want to ensure that super-complaints are raised only if they are of a very large scale or have a profound impact on freedom of speech or some other matter of particular importance. That is why the tests, hurdles and thresholds set out in clause 140(2) have to be met.

If we were to remove subsection (2), as amendment 77 seeks to, that would significantly lower the threshold. We would end up having super-complaints that were almost individual in nature. We set out previously why we think an ombudsman-type system or having super-complaints used for near-individual matters would not be appropriate. That is why the clause is there, and I think it is reasonable that it is.

The hon. Lady asked a couple of questions about how this arrangement might operate in practice. She asked whether a company such Facebook would be caught if it alone were doing something inappropriate. The answer is categorically yes, because the condition in clause 140(2)(b)—

“impacts on a particularly large number of users”,

which would be a large percentage of Facebook’s users,

“or members of the public”—

would be met. Facebook and—I would argue—any category 1 company would, by definition, be affecting large numbers of people. The very definition of category 1 includes the concept of reach—the number of people being affected. That means that, axiomatically, clause 140(2)(b) would be met by any category 1 company.

The hon. Lady also raised the question of Facebook, for a period of time in Europe, unilaterally ceasing to scan for child sexual exploitation and abuse images, which, as mentioned, led to huge numbers of child sex abuse images and, consequently, huge numbers of paedophiles not being detected. She asks how these things would be handled under the clause if somebody wanted to raise a super-complaint about that. Hopefully, Ofcom would stop them happening in the first place, but if it did not the super-complaint redress mechanism would be the right one. These things would categorically be caught by clause 140(2)(a), because they are clearly of particular importance.

In any reasonable interpretation of the words, the test of “particular importance” is manifestly met when it comes to stopping child sexual exploitation and abuse and the detection of those images. That example would categorically qualify under the clause, and a super-complaint could, if necessary, be brought. I hope it would never be necessary, because that is the kind of thing I would expect Ofcom to catch.

Having talked through the examples from the hon. Lady, I hope I have illustrated how the clause will ensure that either large-scale issues affecting large numbers of people or issues that are particularly serious will still qualify for super-complaint status with subsection (2) left in the Bill. Given those assurances, I urge the hon. Member to consider withdrawing her amendment.

[Kirsty Blackman]

I welcome the Minister’s fairly explicit explanation that he believes that every category 1 company would be in scope, even if there was a complaint against one single provider. I would like to push the amendment to a vote on the basis of the comments I made earlier and the fact that each of these platforms is different. We have heard concerns about, for example, Facebook groups being interested in celebrating eight-year-olds’ birthdays. We have heard about the amount of porn on Twitter, which Facebook does not have in the same way. We have heard about the kind of algorithmic stuff that takes people down a certain path on TikTok. We have heard all these concerns, but they are all specific to that one provider. They are not a generic complaint that could be brought toward a group of providers.

[Chris Philp]

Would the hon. Lady not agree that in all those examples—including TikTok and leading people down dark paths—the conditions in subsection (2) would be met? The examples she has just referred to are, I would say, certainly matters of particular importance. Because the platforms she mentions are big in scale, they would also meet the test of scale in paragraph (b). In fact, only one of the tests has to be met—it is one or the other. In all the examples she has just given, not just one test—paragraph (a) or (b)— would be met, but both. So all the issues she has just raised would make a super-complaint eligible to be made.

[Kirsty Blackman]

I am glad the Minister confirms that he expects that that would be the case. I am clearer now that he has explained it, but on my reading of the clause, the definitions of “particular importance” or

“a particularly large number of users…or members of the public”

are not clear. I wanted to ensure that this was put on the record. While I do welcome the Minister’s clarification, I would like to push amendment 77 to a vote.

Question put, That the amendment be made.

Online Safety Bill (Eleventh sitting)

Kirsty Blackman Excerpts

Committee stage
Thursday 16th June 2022 Public Bill Committees

[The Chair]

With this it will be convenient to discuss the following:

Amendment 80, in schedule 10, page 192, line, at end insert—

“(c) the assessed risk of harm arising from that part of the service.”

This amendment, together with Amendments 81 and 82, widens Category 1 to include those services which pose a very high risk of harm, regardless of the number of users.

Amendment 81, in schedule 10, page 192, line 39, after “functionality” insert—

“and at least one specified condition about the assessed risk of harm”

This amendment is linked to Amendment 80.

Amendment 82, in schedule 10, page 192, line 41, at end insert—

‘(4A) At least one specified condition about the assessed risk of harm must provide for a service assessed as posing a very high risk of harm to its users to meet the Category 1 threshold.”

This amendment is linked to Amendment 80, it widens Category 1 to include those services which pose a very high risk of harm, regardless of the number of users.

That schedule 10 be the Tenth schedule to the Bill.

Clause 81 stand part.

Clause 82 stand part.

[Kirsty Blackman (Aberdeen North) (SNP)]

Thank you for your efforts in chairing our meeting today, Sir Roger. My thoughts are with the hon. Member for Batley and Spen and her entire family on the anniversary of Jo Cox’s murder; the SNP would like to echo that sentiment.

I want to talk about my amendment, and I start with a quote from the Minister on Second Reading:

“A number of Members…have raised the issue of small platforms that are potentially harmful. I will give some thought to how the question of small but high-risk platforms can be covered.”—[Official Report, 19 April 2022; Vol. 712, c. 133.]

I appreciate that the Minister may still be thinking about that. He might accept all of our amendments; that is entirely possible, although I am not sure there is any precedent. The possibility is there that that might happen.

Given how strong I felt that the Minister was on the issue on Second Reading, I am deeply disappointed that there are no Government amendments to this section of the Bill. I am disappointed because of the massive risk of harm caused by some very small platforms—it is not a massive number—where extreme behaviour and radicalisation is allowed to thrive. It is not just about the harm to those individuals who spend time on those platforms and who are radicalised, presented with misinformation and encouraged to go down rabbit holes and become more and more extreme in their views. It is also about the risk of harm to other people as a result of the behaviour inspired in those individuals. We are talking about Jo Cox today; she is in our memories and thoughts. Those small platforms are the ones that are most likely to encourage individuals towards extremely violent acts.

If the Bill is to fulfil its stated aims and take the action we all want to see to prevent the creation of those most heinous, awful crimes, it needs to be much stronger on small, very high-risk platforms. I will make no apologies for that. I do not care if those platforms have small amounts of profits. They are encouraging and allowing the worst behaviours to thrive on their platforms. They should be held to a higher level of accountability. It is not too much to ask to class them as category 1 platforms. It is not too much to ask them to comply with a higher level of risk assessment requirements and a higher level of oversight from Ofcom. It is not too much to ask because of the massive risk of harm they pose and the massive actual harm that they create.

Those platforms should be punished for that. It is one thing to punish and criminalise the behaviour of users on those platforms—individual users create and propagate illegal content or radicalise other users—but the Bill does not go far enough in holding those platforms to account for allowing that to take place. They know that it is happening. Those platforms are set up as an alternative place—a place that people are allowed to be far more radical that they are on Twitter, YouTube, Twitch or Discord. None of those larger platforms have much moderation, but the smaller platforms encourage such behaviour. Links are put on other sites pointing to those platforms. For example, when people read vaccine misinformation, there are links posted to more radical, smaller platforms. I exclude Discord because, given its number of users, I think it would be included in one of the larger-platform categories anyway. It is not that there is not radical behaviour on Discord—there is—but I think the size of its membership excludes it, in my head certainly, from the category of the very smallest platforms that pose the highest risk.

We all know from our inboxes the number of people who contact us saying that 5G is the Government trying to take over their brains, or that the entire world is run by Jewish lizard people. We get those emails on a regular basis and those theories are propagated on the smallest platforms. Fair enough—some people may not take any action as a result of the radicalisation that they have experienced as a result of their very extreme views. But some people will take action and that action may be simply enough to harm their friends or family, it may be simply enough to exclude them and drag them away from the society or community that they were previously members of or it might, in really tragic cases, be far more extreme. It might lead people to cause physical or mental harm to others intentionally as a result of the beliefs that they have had created and fostered on those platforms.

That is why we have tabled the amendments. This is the one area that the Government have most significantly failed in writing this Bill, by not ensuring that the small, very high-risk platforms are held to the highest level of accountability and are punished for allowing these behaviours to thrive on their platforms. I give the Minister fair warning that unless he chooses to accept the amendments, I intend to push them to a vote. I would appreciate it if he gave assurances, but I do not believe that any reassurance that he could give would compare to having such a measure in the Bill. As I say, for me the lack of this provision is the biggest failing of the entire Bill.

[Alex Davies-Jones]

I echo the comments of the hon. Member for Aberdeen North. I completely agree with everything she has just said and I support the amendments that she has tabled.

The Minister knows my feelings on the Government’s approach to categorisation services; he has heard my concerns time and time again. However, it is not just me who believes that the Government have got their approach really wrong. It is also stakeholders far and wide. In our evidence sessions, we heard from HOPE not hate and the Antisemitism Policy Trust specifically on this issue. In its current form, the categorisation process is based on size versus harm, which is a fundamentally flawed approach.

The Government’s response to the Joint Committee that scrutinised the draft Bill makes it clear that they consider that reach is a key and proportional consideration when assigning categories and that they believe that the Secretary of State’s powers to amend those categories are sufficient to protect people. Unfortunately, that leaves many alternative platforms out of category 1, even if they host large volumes of harmful material.

The duty of care approach that essentially governs the Bill is predicated on risk assessment. If size allows platforms to dodge the entry criteria for managing high risk, there is a massive hole in the regime. Some platforms have already been mentioned, including BitChute, Gab and 4chan, which host extreme racist, misogynistic, homophobic and other extreme content that radicalises people and incites harm. And the Minister knows that.

I take this opportunity to pay tribute to my hon. Friend the Member for Plymouth, Sutton and Devonport (Luke Pollard), who has campaigned heavily on the issue since the horrendous and tragic shooting in Keyham in his constituency. One of my big concerns about the lack of focus on violence against women and girls in the Bill, which we have mentioned time and time again, is the potential for the rise of incel culture online, which is very heavily reported on these alternative platforms—these high-harm, high-risk platforms.

I will just give one example. A teacher contacted me about the Bill. She talked about the rise of misogyny and trying to educate her class on what was happening. At the end of the class, a 15-year-old boy—I appreciate that he is under 18 and is a child, so would come under a different category within the Bill, but I will still give the example. He came up to her and said: “Miss, I need to chat to you. This is something I’m really concerned about. All I did was google, ‘Why can’t I get a girlfriend?’” He had been led down a rabbit hole into a warren of alternative platforms that tried to radicalise him with the most extreme content of incel culture: women are evil; women are the ones who are wrong; it is women he should hate; it is his birth right to have a girlfriend, and he should have one; and he should hate women. That is the type of content that is on those platforms that young, impressionable minds are being pointed towards. They are being radicalised and it is sadly leading to incredibly tragic circumstances, so I really want to push the Minister on the subject.

We share the overarching view of many others that this crucial risk needs to be factored into the classification process that determines which companies are placed in category 1. Otherwise, the Bill risks failing to protect adults from substantial amounts of material that causes physical and psychological harm. Schedule 10 needs to be amended to reflect that.

--- Later in debate ---

There are therefore important public health reasons to minimise the discussion of dangerous and effective suicide methods and avoid discussion of them in the public domain. Addressing the most dangerous suicide-related content is an area where the Bill could really save lives. It is therefore inexplicable that a Bill intended to increase online safety does not seek to do that.

[Kirsty Blackman]

I appreciate the shadow Minister’s bringing that issue up. Would she agree that, given we have constraints on broadcast and newspaper reporting on suicide for these very reasons, there can be no argument against including such a measure in the Bill?

[Alex Davies-Jones]

I completely agree. Those safeguards are in place for that very reason. It seems a major omission that they are not also included in the Online Safety Bill if we are truly to save lives.

The Bill’s own pre-legislative scrutiny Committee recommended that the legislation should

“adopt a more nuanced approach, based not just on size and high-level functionality, but factors such as risk, reach, user base, safety performance, and business model.”

The Government replied that they

“want the Bill to be targeted and proportionate for businesses and Ofcom and do not wish to impose disproportionate burdens on small companies.”

It is, though, entirely appropriate to place a major regulatory burden on small companies that facilitate the glorification of suicide and the sharing of dangerous methods through their forums. It is behaviour that is extraordinarily damaging to public health and makes no meaningful economic or social contribution.

Amendment 82 is vital to our overarching aim of having an assessed risk of harm at the heart of the Bill. The categorisation system is not fit for purpose and will fail to capture so many of the extremely harmful services that many of us have already spoken about.

--- Later in debate ---

[Chris Philp]

As we have heard, the clauses set out how different platforms will be categorised with the purpose of ensuring duties are applied in a reasonable and proportionate way that avoids over-burdening smaller businesses. However, it is worth being clear that the Online Safety Bill, as drafted, requires all in-scope services, regardless of their user size, to take action against content that is illegal and where it is necessary to protect children. It is important to re-emphasise the fact that there is no size qualification for the illegal content duties and the duties on the protection of children.

It is also important to stress that under schedule 10 as drafted there is flexibility, as the shadow Minister said, for the Secretary of State to change the various thresholds, including the size threshold, so there is an ability, if it is considered appropriate, to lower the size thresholds in such a way that more companies come into scope, if that is considered necessary.

It is worth saying in passing that we want these processes to happen quickly. Clearly, it is a matter for Ofcom to work through the operations of that, but our intention is that this will work quickly. In that spirit, in order to limit any delays to the process, Ofcom can rely on existing research, if that research is fit for purpose under schedule 10 requirements, rather than having to do new research. That will greatly assist moving quickly, because the existing research is available off the shelf immediately, whereas commissioning new research may take some time. For the benefit of Hansard and people who look at this debate for the application of the Bill, it is important to understand that that is Parliament’s intention.

I will turn to the points raised by the hon. Member for Aberdeen North and the shadow Minister about platforms that may be small and fall below the category 1 size threshold but that are none the less extremely toxic, owing to the way that they are set up, their rules and their user base. The shadow Minister mentioned several such platforms. I have had meetings with the stakeholders that she mentioned, and we heard their evidence. Other Members raised this point on Second Reading, including the right hon. Member for Barking (Dame Margaret Hodge) and my hon. Friend the Member for Brigg and Goole (Andrew Percy). As the hon. Member for Aberdeen North said, I signalled on Second Reading that the Government are listening carefully, and our further work in that area continues at pace.

I am not sure that amendment 80 as drafted would necessarily have the intended effect. Proposed new sub-paragraph (c) to schedule 10(1) would add a risk condition, but the conditions in paragraph (1) are applied with “and”, so they must all be met. My concern is that the size threshold would still apply, and that this specific drafting of the amendment would not have the intended effect.

We will not accept the amendments as drafted, but as I said on Second Reading, we have heard the representations—the shadow Minister and the hon. Member for Aberdeen North have made theirs powerfully and eloquently—and we are looking carefully at those matters. I hope that provides some indication of the Government’s thinking. I thank the stakeholders who engaged and provided extremely valuable insight on those issues. I commend the clause to the Committee.

[Kirsty Blackman]

I thank the Minister for his comments. I still think that such platforms are too dangerous not to be subject to more stringent legislation than similar-sized platforms. For the Chair’s information, I would like to press amendment 80 to a vote. If it falls, I will move straight to pressing amendment 82 to a vote, missing out amendment 81. Does that makes sense, Chair, and is it possible?

[The Chair]

No, I am afraid it is not. We will deal with the amendments in order.

Question put and agreed to.

Clause 80 accordingly ordered to stand part of the Bill.

Schedule 10

Categories of regulated user-to-user services and regulated search services: regulations

[The Chair]

Now we come to those amendments, which have not yet been moved. The problem is that amendment 82 is linked to amendment 80. I think I am right in saying that if amendment 80 falls, amendment 82 will fall. Does the hon. Lady want to move just amendment 82?

[Kirsty Blackman]

Thank you for your advice, Chair. I will move amendment 80. Should it be accepted, I would be keen to move to other two.

Amendment proposed: 80,in schedule 10, page 192, line 19, at end insert—

“(c) the assessed risk of harm arising from that part of the service.”—(Kirsty Blackman.)

This amendment, together with Amendments 81 and 82, widens Category 1 to include those services which pose a very high risk of harm, regardless of the number of users.

--- Later in debate ---

[Kirsty Blackman]

On a point of order, Sir Roger. My understanding was that it was previously the case that amendments could not be re-moved again on Report, but that modern practice in the past few years in the House has been that amendments that have been pushed to a vote in Committee are then allowed to be resubmitted on Report, whether or not the Minister has indicated that this is the case.

[The Chair]

The hon. Lady is correct. I am advised that, actually, the ruling has changed, so it can be. We will see—well, I won’t, but the hon. Lady will see what the Minister does on report.

Schedule 10 agreed to.  

Clauses 81 and 82 ordered to stand part of the Bill.  

Clause 83

OFCOM’s register of risks, and risk profiles, of Part 3

--- Later in debate ---

[Alex Davies-Jones]

Labour supports clause 85, which gives Ofcom the power to require the provision of any information it requires in order to discharge its online safety functions. We strongly believe that, in the interests of transparency, Ofcom as the regulator must have sufficient power to require a service provider to share its risk assessment in order to understand how that service provider is identifying risks. As the Minister knows, we feel that that transparency should go further, and that the risk assessments should be made public. However, we have already had that argument during a previous debate, so I will not repeat those arguments—on this occasion, at least.

Labour also supports clause 86, and we particularly welcome the clarification that Ofcom may require the provision of information in any form. If we are to truly give Ofcom the power to regulate and, where necessary, investigate service providers, we must ensure that it has sufficient legislative tools to rely on.

The Bill gives some strong powers to Ofcom. We support the requirement in clause 87 to name a senior manager, but again, we feel those provisions should go further. Both users and Ofcom must have access to the full range of tools they need to hold the tech giants to account. As it stands, senior managers can be held criminally liable only for technical offences, such as failing to supply information to the regulator, and even then, those measures might not come in until two years after the Bill is in place. Surely the top bosses at social media companies should be held criminally liable for systemic and repeated failures to ensure online safety as soon as the Bill comes into force, so can the Minister explain the reasons for the delay?

The Minister will be happy to hear that Labour supports clause 88. It is important to have an outline on the face of the Bill of the circumstances in which Ofcom can require a report from a skilled person. It is also important that Ofcom has the power to appoint, or give notice to a provider requiring them to appoint, a skilled person, as Labour fears that without those provisions in subsections (3) and (4), the ambiguity around defining a so-called skilled person could be detrimental. We therefore support the clause, and have not sought to amend it at this stage.

Again, Labour supports all the intentions of clause 89 in the interests of online safety more widely. Of course, Ofcom must have the power to force a company to co-operate with an investigation.

Again, we support the need for clause 90, which gives Ofcom the power to require an individual to attend an interview. That is particularly important in the instances outlined in subsection (1), whereby Ofcom is carrying out an investigation into the failure or possible failure of a provider of a regulated service to comply with a relevant requirement. Labour has repeatedly called for such personal responsibility, so we are pleased that the Government are ensuring that the Bill includes sufficient powers for Ofcom to allow proper scrutiny.

Labour supports clause 91 and schedule 11, which outlines in detail Ofcom’s powers of entry, inspection and audit. I did not think we would support this much, but clearly we do. We want to work with the Government to get this right, and we see ensuring Ofcom has those important authorisation powers as central to it establishing itself as a viable regulator of the online space, both now and for generations to come. We will support and have not sought to amend the clauses or schedule 11 for the reasons set out.

[Kirsty Blackman]

I want to make a brief comment echoing the shadow Minister’s welcome for the inclusion of senior managers and named people in the Bill. I agree that that level of personal liability and responsibility is the only way that we will be able to hold some of these incredibly large, unwieldy organisations to account. If they could wriggle out of this by saying, “It’s somebody else’s responsibility,” and if everyone then disagreed about whose responsibility it was, we would be in a much worse place, so I also support the inclusion of these clauses and schedule 11.

[Chris Philp]

I am delighted by the strong support that these clauses have received from across the aisle. I hope that proves to be a habit-forming development.

On the shadow Minister’s point about publishing the risk assessments, to repeat the point I made a few days ago, under clause 64, which we have already debated, Ofcom has the power—indeed, the obligation—to compel publication of transparency reports that will make sure that the relevant information sees the light of day. I accept that publication is important, but we believe that objective is achieved via the transparency measures in clause 64.

On the point about senior management liability, which again we debated near the beginning of the Bill, we believe—I think we all agree—that this is particularly important for information disclosure. We had the example, as I mentioned at the time, of one of the very large companies refusing to disclose information to the Competition and Markets Authority in relation to a competition matter and simply paying a £50 million fine rather than complying with the duties. That is why criminal liability is so important here in relation to information disclosure.

To reassure the shadow Minister, on the point about when that kicks in, it was in the old version of the Bill, but potentially did not commence for two years. In this new version, updated following our extensive and very responsive listening exercise—I am going to get that in every time—the commencement of this particular liability is automatic and takes place very shortly after Royal Assent. The delay and review have been removed, for the reason the hon. Lady mentioned, so I am pleased to confirm that to the Committee.

The shadow Minister described many of the provisions. Clause 85 gives Ofcom powers to require information, clause 86 gives the power to issue notices and clause 87 the important power to require an entity to name that relevant senior manager, so they cannot wriggle out of their duty by not providing the name. Clause 88 gives the power to require companies to undergo a report from a so-called skilled person. Clause 89 requires full co-operation with Ofcom when it opens an investigation, where co-operation has been sadly lacking in many cases to date. Clause 90 requires people to attend an interview, and the introduction to schedule 11 allows Ofcom to enter premises to inspect or audit the provider. These are very powerful clauses and will mean that social media companies can no longer hide in the shadows from the scrutiny they so richly deserve.

Question put and agreed to.

Clause 85 accordingly ordered to stand part of the Bill.

Clauses 86 to 91 ordered to stand part of the Bill.

Schedule 11

OFCOM’s powers of entry, inspection and audit

Amendment made: 4, in schedule 11, page 202, line 17, leave out

“maximum summary term for either-way offences”

and insert

“general limit in a magistrates’ court”.—(Chris Philp.)

Schedule 11, as amended, agreed to.

Clause 92

Offences in connection with information notices

Question proposed, That the clause stand part of the Bill.

--- Later in debate ---

[Chris Philp]

I am delighted that support for the Government’s position on the clauses continues and that cross-party unanimity is taking an ever stronger hold. I am sure the Whips Office will find that particularly reassuring.

The shadow Minister asked a question about clause 100. Clause 100 amends section 24B of the Communications Act 2003, which allows Ofcom to provide information to the Secretary of State to assist with the formulation of policy. She asked me to clarify what that means, which I am happy to do. In most circumstances, Ofcom will be required to obtain the consent of providers in order to share information relating to their business. This clause sets out two exceptions to that principle. If the information required by the Secretary of State was obtained by Ofcom to determine the proposed fees threshold, or in response to potential threats to national security or to the health or safety of the public, the consent of the business is not required. In those instances, it would obviously not be appropriate to require the provider’s consent.

It is important that users of regulated services are kept informed of developments around online safety and the operation of the regulatory framework.

[Kirsty Blackman]

This specifically relates to the Secretary of State, but would the Minister expect both Ofcom and his Department to be working with the Scottish Government and the Northern Ireland Executive? I am not necessarily talking about sharing all the information, but where there are concerns that it is very important for those jurisdictions to be aware of, will he try to ensure that he has a productive relationship with both devolved Administrations?

[Chris Philp]

I thank the hon. Member for her question. Where the matter being raised or disclosed touches on matters of devolved competence—devolved authority—then yes, I would expect that consultation to take place. Matters concerning the health and safety of the public are entirely devolved, I think, so I can confirm that in those circumstances it would be appropriate for the Secretary of State to share information with devolved Administration colleagues.

The shadow Minister has eloquently, as always, touched on the purpose of the various other clauses in this group. I do not wish to try the patience of the Committee, particularly as lunchtime approaches, by repeating what she has ably said already, so I will rest here and simply urge that these clauses stand part of the Bill.

Question put and agreed to.

Clause 97 accordingly ordered to stand part of the Bill.

Clauses 98 to 102 ordered to stand part of the Bill.

Ordered, That further consideration be now adjourned. —(Steve Double.)

Online Safety Bill (Twelfth sitting)

Kirsty Blackman Excerpts

Committee stage
Thursday 16th June 2022 Public Bill Committees

[Alex Davies-Jones (Pontypridd) (Lab)]

Under this chapter, Ofcom will have the power to direct companies to use accredited technology to identify child sexual exploitation and abuse content, whether communicated publicly or privately by means of a service, and to remove that content quickly. Colleagues will be aware that the Internet Watch Foundation is one group that assists companies in doing that by providing them with “hashes” of previously identified child sexual abuse material in order to prevent the upload of such material to their platforms. That helps stop the images of victims being recirculated again and again. Tech companies can then notify law enforcement of the details of who has uploaded the content, and an investigation can be conducted and offenders sharing the content held to account.

Those technologies are extremely accurate and, thanks to the quality of our datasets, ensure that companies are detecting only imagery that is illegal. There are a number of types of technology that Ofcom could consider accrediting, including image hashing. A hash is a unique string of letters and numbers that can be applied to an image and matched every time a user attempts to upload a known illegal image to a platform.

PhotoDNA is another type, created in 2009 in a collaboration between Microsoft and Professor Hany Farid at the University of Berkeley. PhotoDNA is a vital tool in the detection of CSEA online. It enables law enforcement, charities, non-governmental organisations and the internet industry to find copies of an image even when it has been digitally altered. It is one of the most important technical developments in online child protection. It is extremely accurate, with a failure rate of one in 50 billion to 100 billion. That gives companies a high degree of certainty that what they are removing is illegal, and a firm basis for law enforcement to pursue offenders.

Lastly, there is webpage blocking. Most of the imagery that the Internet Watch Foundation removes from the internet is hosted outside the UK. While it is waiting for removal, it can disable public access to an image or webpage by adding it to our webpage blocking list. That can be utilised by search providers to de-index known webpages containing CSAM. I therefore ask the Minister, as we continue to explore this chapter, to confirm exactly how such technologies can be utilised once the Bill receives Royal Assent.

Labour welcomes clause 105, which confirms, in subsection (2), that where a service provider is already using technology on a voluntary basis but it is ineffective, Ofcom can still intervene and require a service provider to use a more effective technology, or the same technology in a more effective way. It is vital that Ofcom is given the power and opportunity to intervene in the strongest possible sense to ensure that safety online is kept at the forefront.

However, we do require some clarification, particularly on subsections (9) and (10), which explain that Ofcom will only be able to require the use of tools that meet the minimum standards for accuracy for detecting terrorism and/or CSEA content, as set out by the Secretary of State. Although minimum standards are of course a good thing, can the Minister clarify the exact role that the Secretary of State will have in imposing these minimum standards? How will this work in practice?

Once again, Labour does not oppose clause 106 and we have not sought to amend it at this stage. It is vital that Ofcom has the power to revoke a notice under clause 103(1) if there are reasonable grounds to believe that the provider is not complying with it. Only with these powers can we be assured that service providers will be implored to take their responsibilities and statutory duties, as outlined in the Bill, seriously.

[Kirsty Blackman (Aberdeen North) (SNP)]

I have a few questions, concerns and suggestions relating to these clauses. I think it was the hon. Member for Don Valley who asked me last week about the reports to the National Crime Agency and how that would work—about how, if a human was not checking those things, there would be an assurance that proper reports were being made, and that scanning was not happening and reports were not being made when images were totally legal and there was no problem with them. [Interruption.] I thought it was the hon. Member for Don Valley, although it may not have been. Apologies—it was a Conservative Member. I am sorry for misnaming the hon. Member.

The hon. Member for Pontypridd made a point about the high level of accuracy of the technologies. That should give everybody a level of reassurance that the reports that are and should be made to the National Crime Agency on child sexual abuse images will be made on a highly accurate basis, rather than a potentially inaccurate one. Actually, some computer technology—particularly for scanning for images, rather than text—is more accurate than human beings. I am pleased to hear those particular statistics.

Queries have been raised on this matter by external organisations—I am particularly thinking about the NSPCC, which we spoke about earlier. The Minister has thankfully given a number of significant reassurances about the ability to proactively scan. External organisations such as the NSPCC are still concerned that there is not enough on the face of the Bill about proactive scanning and ensuring that the current level of proactive scanning is able—or required—to be replicated when the Bill comes into action.

During an exchange in an earlier Committee sitting, the Minister gave a commitment—I am afraid I do not have the quote—to being open to looking at amending clause 103. I am slightly disappointed that there are no Government amendments, but I understand that there has been only a fairly short period; I am far less disappointed than I was previously, when the Minister had much more time to consider the actions he might have been willing to take.

The suggestion I received from the NSPCC is about the gap in the Bill regarding the ability of Ofcom to take action. These clauses allow Ofcom to take action against individual providers about which it has concerns; those providers will have to undertake duties set out by Ofcom. The NSPCC suggests that there could be a risk register, or that a notice could be served on a number of companies at one time, rather than Ofcom simply having to pick one company, or to repeatedly pick single companies and serve notices on them. Clause 83 outlines a register of risk profiles that must be created by Ofcom. It could therefore serve notice on all the companies that fall within a certain risk profile or all the providers that have common functionalities.

If there were a new, emerging concern, that would make sense. Rather than Ofcom having to go through the individual process with all the individual providers when it knows that there is common functionality—because of the risk assessments that have been done and Ofcom’s oversight of the different providers—it could serve notice on all of them in one go. It could not then accidentally miss one out and allow people to move to a different platform that had not been mentioned. I appreciate the conversation we had around this issue earlier, and the opportunity to provide context in relation to the NSPCC’s suggestions, but it would be great if the Minister would be willing to consider them.

I have another question, to which I think the Minister will be able to reply in the affirmative, which is on the uses of the technology as it evolves. We spoke about that in an earlier meeting. The technology that we have may not be what we use in the future to scan for terrorist-related activity or child sexual abuse material. It is important that the Bill adequately covers future conditions. I think that it does, but will the Minister confirm that, as technology advances and changes, these clauses will adequately capture the scanning technologies that are required, and any updates in the way in which platforms work and we interact with each other on the internet?

I have fewer concerns about future-proofing with regard to these provisions, because I genuinely think they cover future conditions, but it would be incredibly helpful and provide me with a bit of reassurance if the Minister could confirm that. I very much look forward to hearing his comments on clause 103.

[The Parliamentary Under-Secretary of State for Digital, Culture, Media and Sport (Chris Philp)]

Let me start by addressing some questions raised by hon. Members, beginning with the last point made by the hon. Member for Aberdeen North. She sought reconfirmation that the Bill will keep up with future developments in accredited technology that are not currently contemplated. The answer to her question can be found in clause 105(9), in which the definition of accredited technology is clearly set out, as technology that is

“accredited (by OFCOM or another person appointed by OFCOM) as meeting minimum standards of accuracy”.

That is not a one-off determination; it is a determination, or an accreditation, that can happen from time to time, periodically or at any point in the future. As and when new technologies emerge that meet the minimum standards of accuracy, they can be accredited, and the power in clause 103 can be used to compel platforms to use those technologies. I hope that provides the reassurance that the hon. Member was quite rightly asking for.

The shadow Minister, the hon. Member for Pontypridd, asked a related question about the process for publishing those minimum standards. The process is set out in clause 105(10), which says that Ofcom will give advice to the Secretary of State on the appropriate minimum standards, and the minimum standards will then be

“approved…by the Secretary of State, following advice from OFCOM.”

We are currently working with Ofcom to finalise the process for setting those standards, which of course will need to take a wide range of factors into account.

Let me turn to the substantive clauses. Clause 103 is extremely important, because as we heard in the evidence sessions and as Members of the Committee have said, scanning messages using technology such as hash matching, to which the shadow Minister referred, is an extremely powerful way of detecting CSEA content and providing information for law enforcement agencies to arrest suspected paedophiles. I think it was in the European Union that Meta—particularly Facebook and Facebook Messenger—stopped using this scanner for a short period time due to misplaced concerns about privacy laws, and the number of referrals of CSEA images and the number of potential paedophiles who were referred to law enforcement dropped dramatically.

A point that the hon. Member for Aberdeen North and I have discussed previously is that it would be completely unacceptable if a situation arose whereby these messages—I am thinking particularly about Facebook Messenger—did not get scanned for CSEA content in a way that they do get scanned today. When it comes to preventing child sexual exploitation and abuse, in my view there is no scope for compromise or ambiguity. That scanning is happening at the moment; it is protecting children on a very large scale and detecting paedophiles on quite a large scale. In my view, under no circumstances should that scanning be allowed to stop. That is the motivation behind clause 103, which provides Ofcom with the power to make directions to require the use of accredited technology.

As the hon. Member for Aberdeen North signalled in her remarks, given the importance of this issue the Government are of course open to thinking about ways in which the Bill can be strengthened if necessary, because we do not want to leave any loopholes. I urge any social media firms watching our proceedings never to take any steps that degrade or reduce the ability to scan for CSEA content. I thank the hon. Member for sending through the note from the NSPCC, which I have received and will look at internally.

--- Later in debate ---

[Alex Davies-Jones]

We welcome clause 104, but have tabled some important amendments that the Minister should closely consider. More broadly, the move away from requiring child sexual exploitation and abuse content to be prevalent and persistent before enforcement action can be taken is a positive one. It is welcome that Ofcom will have the opportunity to consider a range of factors.

Despite this, Labour—alongside the International Justice Mission—is still concerned about the inclusion of prevalence as a factor, owing to the difficulty in detecting newly produced CSEA content, especially livestreamed abuse. Amendments 35, 36, 39 and 40 seek to address that gap. Broadly, the amendments aim to capture the concern about the Bill’s current approach, which we feel limits its focus to the risk of harm faced by individuals in the UK. Rather, as we have discussed previously, the Bill should recognise the harm that UK nationals cause to people around the world, including children in the Philippines. The amendments specifically require Ofcom to consider the presence of relevant content, rather than its prevalence.

Amendment 37 would require Ofcom’s risk assessments to consider risks to adults and children through the production, publication and dissemination of illegal content—an issue that Labour has repeatedly raised. I believe we last mentioned it when we spoke to amendments to clause 8, so I will do my best to not repeat myself. That being said, we firmly believe it is important that video content, including livestreaming, is captured by the Bill. I remain unconvinced that the Bill as it stands goes far enough, so I urge the Minister to closely consider and support these amendments. The arguments that we and so many stakeholders have already made still stand.

[Kirsty Blackman]

I echo the sentiments that have been expressed by the shadow Minister, and thank her and her colleagues for tabling this amendment and giving voice to the numerous organisations that have been in touch with us about this matter. The Scottish National party is more than happy to support the amendment, which would make the Bill stronger and better, and would better enable Ofcom to take action when necessary.

[Chris Philp]

I understand the spirit behind these amendments, focusing on the word “presence” rather than “prevalence” in various places. It is worth keeping in mind that throughout the Bill we are requiring companies to implement proportionate systems and processes to protect their users from harm. Even in the case of the most harmful illegal content, we are not placing the duty on companies to remove every single piece of illegal content that has ever appeared online, because that is requesting the impossible. We are asking them to take reasonable and proportionate steps to create systems and processes to do so. It is important to frame the legally binding duties in that way that makes them realistically achievable.

As the shadow Minister said, amendments 35, 36, 39 and 40 would replace the word “prevalence” with “presence”. That would change Ofcom’s duty to enforce not just against content that was present in significant numbers—prevalent—but against a single instance, which would be enough to engage the clause.

We mutually understand the intention behind these amendments, but we think the significant powers to compel companies to adopt certain technology contained in section 103 should be engaged only where there is a reasonable level of risk. For example, if a single piece of content was present on a platform, if may not be reasonable or proportionate to force the company to adopt certain new technologies, where indeed they do not do so at the moment. The use of “prevalence” ensures that the powers are used where necessary.

It is clear—there is no debate—that in the circumstances where scanning technology is currently used, which includes on Facebook Messenger, there is enormous prevalence of material. To elaborate on a point I made in a previous discussion, anything that stops that detection happening would be unacceptable and, in the Government’s view, it would not be reasonable to lose the ability to detect huge numbers of images in the service of implementing encryption, because there is nothing more important than scanning against child sexual exploitation images.

However, we think adopting the amendment and replacing the word “prevalence” with “presence” would create an extremely sensitive trigger that would be engaged on almost every site, even tiny ones or where there was no significant risk, because a single example would be enough to trigger the amendment, as drafted. Although I understand the spirit of the amendment, it moves away from the concepts of proportionality and reasonableness in the systems and processes that the Bill seeks to deliver.

Amendment 37 seeks to widen the criteria that Ofcom must consider when deciding to use section 103 powers. It is important to ensure that Ofcom considers a wide range of factors, taking into account the harm occurring, but clause 104(2)(f) already requires Ofcom to consider

“the level of risk of harm to individuals in the United Kingdom presented by relevant content, and the severity of that harm”.

Therefore, the Bill already contains provision requiring Ofcom to take those matters into account, as it should, but the shadow Minister is right to draw attention to the issue.

Finally, amendment 38 seeks to amend clause 116 to require Ofcom to consider the risk of harm posed by individuals in the United Kingdom, in relation to adults and children in the UK or elsewhere, through the production, publication and dissemination of illegal content. In deciding whether to make a confirmation decision requiring the use of technology, it is important that Ofcom considers a wide range of factors. However, clause 116(6)(e) already proposes to require Ofcom to consider, in particular, the risk and severity of harm to individuals in the UK. That is clearly already in the Bill.

I hope that this analysis provides a basis for the shadow Minister to accept that the Bill, in this area, functions as required. I gently request that she withdraw her amendment.

--- Later in debate ---

[The Chair]

The Question is—

[Kirsty Blackman]

rose—

[The Chair]

I beg your pardon; I am trying to do too many things at once. I call Kirsty Blackman.

[Kirsty Blackman]

Thank you very much, Sir Roger. I do not envy you in this role, which cannot be easy, particularly with a Bill that is 190-odd clauses long.

[The Chair]

It goes with the job.

[Kirsty Blackman]

I have a quick question for the Minister about the timelines in relation to the guidance and the commitment that Ofcom gave to producing a road map before this coming summer. When is that guidance likely to be produced? Does that road map relate to the guidance in this clause, as well as the guidance in other clauses? If the Minister does not know the answer, I have no problem with receiving an answer at a later time. Does the road map include this guidance as well as other guidance that Ofcom may or may not be publishing at some point in the future?

[Chris Philp]

I welcome the cross-party support for the provisions set out in these important clauses. Clause 107 points out the requirement for Ofcom to publish guidance, which is extremely important. Clause 108 makes sure that it publishes an annual report. Clause 109 covers the interpretations.

The hon. Member for Aberdeen North asked the only question, about the contents of the Ofcom road map, which in evidence it committed to publishing before the summer. I cannot entirely speak for Ofcom, which is of course an independent body. In order to avoid me giving the Committee misleading information, the best thing is for officials at the Department for Digital, Culture, Media and Sport to liaise with Ofcom and ascertain what the exact contents of the road map will be, and we can report that back to the Committee by letter.

It will be fair to say that the Committee’s feeling—I invite hon. Members to intervene if I have got this wrong—is that the road map should be as comprehensive as possible. Ideally, it would lay out the intended plan to cover all the activities that Ofcom would have to undertake in order to make the Bill operational, and the more detail there is, and the more comprehensive the road map can be, the happier the Committee will be.

Officials will take that away, discuss it with Ofcom and we can revert with fuller information. Given that the timetable was to publish the road map prior to the summer, I hope that we are not going to have to wait very long before we see it. If Ofcom is not preparing it now, it will hopefully hear this discussion and, if necessary, expand the scope of the road map a little bit accordingly.

Question put and agreed to.

Clause 107 accordingly ordered to stand part of the Bill

Clauses 108 and 109 ordered to stand part of the Bill.

Clause 110

Provisional notice of contravention

Question proposed, That the clause stand part of the Bill.

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[Alex Davies-Jones]

Labour welcomes this important clause, which lists the enforceable requirements. Failure to comply with those requirements can trigger enforcement action. However, the provisions could go further, so we urge the Minister to consider our important amendments.

Amendments 52 and 53 make it abundantly clear that more access to, and availability of, data and information about systems and processes would improve understanding of the online environment. We cannot rely solely on Ofcom to act as problems arise, when new issues could be spotted early by experts elsewhere. The entire regime depends on how bright a light we can shine into the black box of the tech companies, but only minimal data can be accessed.

The amendments would require Ofcom simply to produce a code of practice on access to data. We have already heard that without independent researchers accessing data on relevant harm, the platforms have no real accountability for how they tackle online harms. Civil society and researchers work hard to identify online harms from limited data sources, which can be taken away by the platforms if they choose. Labour feels that the Bill must require platforms, in a timely manner, to share data with pre-vetted independent researchers and academics. The EU’s Digital Services Act does that, so will the Minister confirm why such a provision is missing from this supposed world-leading Bill?

Clause 136 gives Ofcom two years to assess whether access to data is required, and it “may”, but not “must”, publish guidance on how its approach to data access might work. The process is far too slow and, ultimately, puts the UK behind the EU, whose legislation makes data access requests possible immediately. Amendment 52 would change the “may” to “must”, and would ultimately require Ofcom to explore how access to data works, not if it should happen in the first place.

[Kirsty Blackman]

Frances Haugen’s evidence highlighted quite how shadowy a significant number of the platforms are. Does the hon. Member agree that that hammers home the need for independent researchers to access as much detail as possible so that we can ensure that the Bill is working?

[Alex Davies-Jones]

I agree 100%. The testimony of Frances Haugen, the Facebook whistleblower, highlighted the fact that expert researchers and academics will need to examine the data and look at what is happening behind social media platforms if we are to ensure that the Bill is truly fit for purpose and world leading. That process should be carried out as quickly as possible, and Ofcom must also be encouraged to publish guidance on how access to data will work.

Ultimately, the amendments make a simple point: civil society and researchers should be able to access data, so why will the Minister not let them? The Bill should empower independently verified researchers and civil society to request tech companies’ data. Ofcom should be required to publish guidance as soon as possible —within months, not years—on how data may be accessed. That safety check would hold companies to account and make the internet a safer and less divisive space for everyone.

The process would not be hard or commercially ruinous, as the platforms claim. The EU has already implemented it through its Digital Services Act, which opens up the secrets of tech companies’ data to Governments, academia and civil society in order to protect internet users. If we do not have that data, researchers based in the EU will be ahead of those in the UK. Without more insight to enable policymaking, quality research and harm analysis, regulatory intervention in the UK will stagnate. What is more, without such data, we will not know Instagram’s true impact on teen mental health, nor the reality of violence against women and girls online or the risks to our national security.

We propose amending the Bill to accelerate data sharing provisions while mandating Ofcom to produce guidance on how civil society and researchers can access data, not just on whether they should. As I said, that should happen within months, not years. The provisions should be followed by a code of practice, as outlined in the amendment, to ensure that platforms do not duck and dive in their adherence to transparency requirements. A code of practice would help to standardise data sharing in a way that serves platforms and researchers.

The changes would mean that tech companies can no longer hide in the shadows. As Frances Haugen said of the platforms in her evidence a few weeks ago:

“The idea that they have worked in close co-operation with researchers is a farce. The only way that they are going to give us even the most basic data that we need to keep ourselves safe is if it is mandated in the Bill. We need to not wait two years after the Bill passes”.––[Official Report, Online Safety Public Bill Committee, 26 May 2022; c. 188, Q320.]

--- Later in debate ---

[Chris Philp]

This data is a little different—the two domains do not directly correspond. In the health area, there has been litigation—an artificial intelligence company is currently engaged in litigation with an NHS hospital trust about a purported breach of patient data rules—so even in that long-established area, there is uncertainty and recent, or perhaps even current, litigation.

We are asking for the report to be done to ensure that those important issues are properly thought through. Once they are, Ofcom has the power under clause 136 to lay down guidance on providing access for independent researchers to do their work.

[Kirsty Blackman]

The Minister has committed to Ofcom being fully resourced to do what it needs to do under the Bill, but he has spoken about time constraints. If Ofcom were to receive 25,000 risk assessments, for example, there simply would not be enough people to go through them. Does he agree that, in cases in which Ofcom is struggling to manage the volume of data and to do the level of assessment required, it may be helpful to augment that work with the use of independent researchers? I am not asking him to commit to that, but to consider the benefits.

[Chris Philp]

Yes, I would agree that bona fide academic independent researchers do have something to offer and to add in this area. The more we have highly intelligent, experienced and creative people looking at a particular problem or issue, the more likely we are to get a good and well-informed result. They may have perspectives that Ofcom does not. I agree that, in principle, independent researchers can add a great deal, but we need to ensure that we get that set up in a thoughtful and proper way. I understand the desire to get it done quickly, but it is important to take the time to do it not just quickly, but right. It is an area that does not exist already—at the moment, there is no concept of independent researchers getting access to the innards of social media companies’ data vaults—so we need to make sure that it is done in the right way, which is why it is structured as it is. I ask the Committee to stick with the drafting, whereby there will be a report and then Ofcom will have the power. I hope we end up in the same place—well, the same place, but a better place. The process may be slightly slower, but we may also end up in a better place for the consideration and thought that will have to be given.

--- Later in debate ---

Oversight is required to ensure that human resources processes clearly identify the role and provide content descriptions, as well as information on possible occupational hazards. Currently, the conditions of the work are unregulated and rely on the business relationship between two parties focused on the bottom line. Platforms do not release any due diligence on the employment conditions of those contractors, if they conduct it at all. If there is to be any meaningful oversight of the risks inherent in the content moderation supply chain, it is imperative to mandate transparency around the conditions for content moderators in contracted entities. As long as that relationship is self-regulated, the wellness of human moderators will be at risk. That is why we urge the Minister to support this important amendment and new clause: there is a human element to all this. We urge him to do the right thing.

[Kirsty Blackman]

I thank the hon. Member for Pontypridd for laying out her case in some detail, though nowhere near the level of detail that these people have to experience while providing moderation. She has given a very good explanation of why she is asking for the amendment and new clause to be included in the Bill. Concerns are consistently being raised, particularly by the Labour party, about the impact on the staff members who have to deal with this content. I do not think the significance of this issue for those individuals can be overstated. If we intend the Bill to have the maximum potential impact and reduce harm to the highest number of people possible, it makes eminent sense to accept this amendment and new clause.

There is a comparison with other areas in which we place similar requirements on other companies. The Government require companies that provide annual reports to undertake an assessment in those reports of whether their supply chain uses child labour or unpaid labour, or whether their factories are safe for people to work in—if they are making clothes, for example. It would not be an overly onerous request if we were to widen those requirements to take account of the fact that so many of these social media companies are subjecting individuals to trauma that results in them experiencing PTSD and having to go through a lengthy recovery process, if they ever recover. We have comparable legislation, and that is not too much for us to ask. Unpaid labour, or people being paid very little in other countries, is not that different from what social media companies are requiring of their moderators, particularly those working outside the UK and the US in countries where there are less stringent rules on working conditions. I cannot see a reason for the Minister to reject the provision of this additional safety for employees who are doing an incredibly important job that we need them to be doing, in circumstances where their employer is not taking any account of their wellbeing.

[Barbara Keeley]

As my hon. Friend the Member for Pontypridd has pointed out, there is little or no transparency about one of the most critical ways in which platforms tackle harms. Human moderators are on the frontline of protecting children and adults from harmful content. They must be well resourced, trained and supported in order to fulfil that function, or the success of the Bill’s aims will be severely undermined.

I find it shocking that platforms offer so little data on human moderation, either because they refuse to publish it or because they do not know it. For example, in evidence to the Home Affairs Committee, William McCants from YouTube could not give precise statistics for its moderator team after being given six days’ notice to find the figure, because many moderators were employed or operated under third-party auspices. For YouTube’s global counter-terrorism lead to be unaware of the detail of how the platform is protecting its users from illegal content is shocking, but it is not uncommon.

In evidence to this Committee, Meta’s Richard Earley was asked how many of Meta’s 40,000 human moderators were outsourced to remove illegal content and disinformation from the platform. My hon. Friend the Member for Pontypridd said:

“You do not have the figures, so you cannot tell me.”

Richard Earley replied:

“I haven’t, no, but I will be happy to let you know afterwards in our written submission.”

Today, Meta submitted its written evidence to the Committee. It included no reference to human content moderators, despite its promise.

The account that my hon. Friend gave just now shows why new clause 11 is so necessary. Meta’s representative told this Committee in evidence:

“Everyone who is involved in reviewing content at Meta goes through an extremely lengthy training process that lasts multiple weeks, covering not just our community standards in total but also the specific area they are focusing on, such as violence and incitement.”––[Official Report, Online Safety Public Bill Committee, 24 May 2022; c. 45, Q76.]

But now we know from whistleblowers such as Daniel, whose case my hon. Friend described, that that is untrue. What is happening to Daniel and the other human moderators is deeply concerning. There are powerful examples of the devastating emotional impact that can occur because human moderators are not monitored, trained and supported.

There are risks of platforms shirking responsibility when they outsource moderation to third parties. Stakeholders have raised concerns that a regulated company could argue that an element of its service is not in the scope of the regulator because it is part of a supply chain. We will return to that issue when we debate new clause 13, which seeks to ensure enforcement of liability for supply chain failures that amount to a breach of one of the specified duties.

Platforms, in particular those supporting user-to-user generated content, employ those services from third parties. Yesterday, I met Danny Stone, the chief executive of the Antisemitism Policy Trust, who described the problem of antisemitic GIFs. Twitter would say, “We don’t supply GIFs. The responsibility is with GIPHY.” GIPHY, as part of the supply chain, would say, “We are not a user-to-user platform.” If someone searched Google for antisemitic GIFs, the results would contain multiple entries saying, “Antisemitic GIFs—get the best GIFs on GIPHY. Explore and share the best antisemitic GIFs.”

One can well imagine a scenario in which a company captured by the regulatory regime established by the Bill argues that an element of its service is not within the ambit of the regulator because it is part of a supply chain presented by, but not necessarily the responsibility of, the regulated service. The contracted element, which I have just described by reference to Twitter and GIPHY, supported by an entirely separate company, would argue that it was providing a business-to-business service that is not user-generated content but content designed and delivered at arm’s length and provided to the user-to-user service to deploy for its users.

I suggest that dealing with this issue would involve a timely, costly and unhelpful legal process during which systems were not being effectively regulated—the same may apply in relation to moderators and what my hon. Friend the Member for Pontypridd described; there are a number of lawsuits involved in Daniel’s case—and complex contract law was invoked.

We recognise in UK legislation that there are concerns and issues surrounding supply chains. Under the Bribery Act 2010, for example, a company is liable if anyone performing services for or on the company’s behalf is found culpable for specific actions. These issues on supply chain liability must be resolved if the Bill is to fulfil its aim of protecting adults and children from harm.

Online Safety Bill (Ninth sitting)

Kirsty Blackman Excerpts

Committee stage
Tuesday 14th June 2022 Public Bill Committees

[Chris Philp]

My right hon. Friend raises a good question. In fact, I was about to come on to the safeguards that exist to address some of the concerns that have been raised this morning. Let me jump to the fourth of the safeguards, which in many ways is the most powerful and directly addresses my right hon. Friend’s question.

In fact, a change has been made. The hon. Member for Ochil and South Perthshire asked what changes had been made, and one important change—perhaps the change that my hon. Friend the Member for Watford found convincing—was the insertion of a requirement for the codes, following a direction, to go before Parliament and be voted on using the affirmative procedure. That is a change. The Bill previously did not have that in it. We inserted the use of the affirmative procedure to vote on a modified code in order to introduce extra protections that did not exist in the draft of the Bill that the Joint Committee commented on.

I hope my right hon. Friend the Member for Basingstoke will agree that if Ofcom had a concern and made it publicly known, Parliament would be aware of that concern before voting on the revised code using the affirmative procedure. The change to the affirmative procedures gives Parliament extra control. It gives parliamentarians the opportunity to respond if they have concerns, if third parties raise concerns, or if Ofcom itself raises concerns.

[Kirsty Blackman (Aberdeen North) (SNP)]

Before the Minister moves off the point about exceptional circumstances, it was the case previously that an amendment of the law resolution was always considered with Finance Bills. In recent years, that has stopped on the basis of it being exceptional circumstances because a general election was coming up. Then the Government changed that, and now they never table an amendment of the law resolution because they have decided that that is a minor change. Something has gone from being exceptional to being minor, in the view of this Government.

The Minister said that he envisions that this measure will be used only in exceptional circumstances. Can he commit himself to it being used only in exceptional circumstances? Can he give the commitment that he expects that it will be used only in exceptional circumstances, rather than simply envisioning that it will be used in such circumstances?

[Chris Philp]

I have made clear how we expect the clause to be used. I am slightly hesitant to be more categorical simply because I do not want to make comments that might unduly bind a future Secretary of State—or, indeed, a future Parliament, because the measure is subject to the affirmative procedure—even were that Secretary of State, heaven forbid, to come from a party other than mine. Circumstances might arise, such as the pandemic, in which a power such as this needs to be exercised for good public policy reasons—in that example, public health. I would not want to be too categorical, which the hon. Lady is inviting me to be, lest I inadvertently circumscribe the ability of a future Parliament or a future Secretary of State to act.

The power is also limited in the sense that, in relation to matters that are not to do with national security or terrorism or CSEA, the power to direct can be exercised only at the point at which the code is submitted to be laid before Parliament. That cannot be done at any point. The power cannot be exercised at a time of the Secretary of State’s choosing. There is one moment, and one moment only, when that power can be exercised.

I also want to make it clear that the power will not allow the Secretary of State to direct Ofcom to require a particular regulated service to take a particular measure. The power relates to the codes of practice; it does not give the power to intrude any further, beyond the code of practice, in the arena of regulated activity.

I understand the points that have been made. We have listened to the Joint Committee, and we have made an important change, which is that to the affirmative procedure. I hope my explanation leaves the Committee feeling that, following that change, this is a reasonable place for clauses 40 and 41 to rest. I respectfully resist amendment 84 and new clause 12, and urge the Committee to allow clauses 40 and 41 to stand part of the Bill.

Question put, That the amendment be made.

--- Later in debate ---

[Chris Philp]

I can see that that is the most popular thing I have said during the entire session—when you say, “And finally,” in a speech and the crowd cheers, you know you are in trouble.

Regulated user-to-user and search services will have duties to keep records of their risk assessments and the measures they take to comply with their safety duties, whether or not those are the ones recommended in the codes of practice. They must also undertake a children’s access assessment to determine whether children are likely to access their service.

Clause 48 places a duty on Ofcom to produce guidance to assist service providers in complying with those duties. It will help to ensure a consistent approach from service providers, which is essential in maintaining a level playing field. Ofcom will have a duty to consult the Information Commissioner prior to preparing this guidance, as set out in clause 48(2), in order to draw on the expertise of the Information Commissioner’s Office and ensure that the guidance is aligned with wider data protection and privacy regulation.

Question put and agreed to.

Clause 48 accordingly ordered to stand part of the Bill.

Clause 49

“Regulated user-generated content”, “user-generated content”, “news

publisher content”

[Kirsty Blackman]

I beg to move amendment 89, in clause 49, page 45, line 16, leave out subsection (e).

This amendment would remove the exemption for comments below news articles posted online.

[The Chair]

With this it will be convenient to discuss amendment 43, in clause 49, page 45, line 19, at end insert—

“(2A) Subsection (2)(e) does not apply in respect of a user-to-user service which is operated by an organisation which—

(a) is a relevant publisher (as defined in section 41 of the Crime and Courts Act 2013); and

(b) has an annual UK turnover in excess of £100 million.”

This amendment removes comments sections operated by news websites where the publisher has a UK turnover of more than £100 million from the exemption for regulated user-generated content.

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[Kirsty Blackman]

Thank you, Ms Rees, for your hard work in chairing the Committee this morning; we really appreciate it. Amendment 89 relates to below-the-line comments on newspaper articles. For the avoidance of doubt, if we do not get amendment 89, I am more than happy to support the Labour party’s amendment 43, which has a similar effect but covers slightly fewer—or many fewer—organisations and places.

Below-the-line comments in newspaper articles are infamous. They are places that everybody fears to go. They are worse than Twitter. In a significant number of ways, below-the-line comments are an absolute sewer. I cannot see any reasonable excuse for them to be excluded from the Bill. We are including Twitter in the Bill; why are we not including below-the-line comments for newspapers? It does not make any sense to me; I do not see any logic.

We heard a lot of evidence relating to freedom of speech and a free press, and I absolutely, wholeheartedly agree with that. However, the amendment would not stop anyone writing a letter to the editor. It would not stop anyone engaging with newspapers in the way that they would have in the print medium. It would still allow that to happen; it would just ensure that below-the-line comments were subject to the same constraints as posts on Twitter. That is the entire point of amendment 89.

I do not think that I need to say much more, other than to add one more thing about the direction by comments to other, more radical and extreme pieces, or bits of information. It is sometimes the case that the comments on a newspaper article will direct people to even more extreme views. The newspaper article itself may be just slightly derogatory, while some of the comments may have links or references to other pieces, and other places on the internet where people can find a more radical point of view. That is exactly what happens on Twitter, and is exactly some of the stuff that we are trying to avoid—sending people down an extremist rabbit hole. I do not understand how the Minister thinks that the clause, which excludes below the line newspaper comments, is justifiable or acceptable.

Having been contacted by a number of newspapers, I understand and accept that some newspapers have moderation policies for their comments sections, but that is not strong enough. Twitter has a moderation policy, but that does not mean that there is actually any moderation, so I do not think that subjecting below-the-line comments to the provisions of the Bill is asking too much. It is completely reasonable for us to ask for this to happen, and I am honestly baffled as to why the Minister and the Government have chosen to make this exemption.

[Alex Davies-Jones]

Before I address the amendments, I will speak to clause 49 more broadly.

Labour has concerns about a number of subsections of the clause, including subsections (2), and (8) to (10)— commonly known as the news publisher content exemption, which I have spoken about previously. We understand that the intention of the exemption is to shield broadcasters and traditional newspaper publishers from the Bill’s regulatory effects, clause 50(2) defines a “recognised news publisher” as a regulated broadcaster or any other publisher that publishes news, has an office, and has a standards code and complaints process. There is no detail about the latter two requirements, thus enabling almost any news publishing enterprise to design its own code and complaints process, however irrational, and so benefit from the exemption. “News” is also defined broadly, and may include gossip. There remains a glaring omission, which amendment 43 addresses and which I will come to.

During an earlier sitting of the Committee, in response to comments made by my hon. Friend the Member for Liverpool, Walton as we discussed clause 2, the Minister claimed that

“The metaverse is a good example, because even though it did not exist when the structure of the Bill was conceived, anything happening in the metaverse is none the less covered by the Bill. Anything that happens in the metaverse that is illegal or harmful to children, falls into the category of legal but harmful to adults, or indeed constitutes pornography will be covered because the Bill is tech agnostic.”––[Official Report, Online Safety Public Bill Committee, 7 June 2022; c. 204.]

Clause 49 exempts one-to-one live aural communications from the scope of regulation. Given that much interaction in virtual reality is live aural communication, including between two users, it is hard to understand how that would be covered by the Bill.

There is also an issue about what counts as content. Most standard understandings would define “content” as text, video, images and audio, but one of the worries about interactions in VR is that behaviour such as physical violence will be able to be replicated virtually, with psychologically harmful effects. It is very unclear how that would be within the scope of the current Bill, as it does not clearly involve content, so could the Minister please address that point? As he knows, Labour advocates for a systems-based approach, and for risk assessments and systems to take place in a more upstream and tech-agnostic way than under the current approach. At present, the Bill would struggle to be expanded effectively enough to cover those risks.

Amendment 43 removes comments sections operated by news websites where the publisher has a UK turnover of more than £100 million from the exemption for regulated user-generated comment. If the Bill is to be effective in protecting the public from harm, the least it must accomplish is a system of accountability that covers all the largest platforms used by British citizens. Yet as drafted, the Bill would exempt some of the most popular social media platforms online: those hosted on news publisher websites, which are otherwise known as comments sections. The amendment would close that loophole and ensure that the comments sections of the largest newspaper websites are subject to the regime of regulation set out in the Bill.

Newspaper comments sections are no different from the likes of Facebook and Twitter, in that they are social media platforms that allow users to interact with one another. This is done through comments under stories, comments in response to other comments, and other interactions—for example, likes and dislikes on posts. In some ways, their capacity to cause harm to the public is even greater: for example, their reach is in many cases larger than even the biggest of social media platforms. Whereas there are estimated to be around 18 million users of Twitter in the UK, more than twice that number of British citizens access newspaper websites every month, and the harm perpetuated on those platforms is severe.

In July 2020, the rapper Wiley posted a series of antisemitic tweets, which Twitter eventually removed after an unacceptable delay of 48 hours, but under coverage of the incident in The Sun newspaper, several explicitly antisemitic comments were posted. Those comments contained holocaust denial and alleged a global Jewish conspiracy to control the world. They remained up and accessible to The Sun’s 7 million daily readers for the best part of a week. If we exempt comments sections from the Bill’s proposed regime and the duties that the Bill sets for platforms, we will send the message that that kind of vicious, damaging and harmful racism is acceptable.

Similarly, after an antisemitic attack in the German city of Halle, racists comments followed in the comments section under the coverage in The Sun. There are more examples: Chinese people being described as locusts and attacked with other racial slurs; 5G and Bill Gates conspiracy theories under articles on the Telegraph website; and of course, the most popular targets for online abuse, women in public life. Comments that described the Vice-President of the United States as a “rat” and “ho” appeared on the MailOnline. A female union leader has faced dozens of aggressive and abusive comments about her appearance, and many of such comments remain accessible on newspaper comments sections to this day. Some of them have been up for months, others for years.

Last week, the Committee was sent a letter from a woman who was the victim of comments section abuse, Dr Corinne Fowler. Dr Fowler said of the comments that she received:

“These comments contained scores of suggestions about how to kill or injure me. Some were general ideas, such as hanging, but many were gender specific, saying that I should be burnt at the stake like a witch. Comments focused on physical violence, one man advising that I should slapped hard enough to make my teeth chatter”.

She added:

“I am a mother: without me knowing, my son (then 12 years old) read these reader comments. He became afraid for my safety.”

Without the amendment, the Bill cannot do anything to protect women such as Dr Fowler and their families from this vile online abuse, because comments sections will be entirely out of scope of the Bill’s new regime and the duties designed to protect users.

As I understand it, two arguments have been made to support the exemption. First, it is argued that the complaints handlers for the press already deal with such content, but the handler for most national newspapers, the Independent Press Standards Organisation, will not act until a complaint is made. It then takes an average of six months for a complaint to be processed, and it cannot do anything if the comments have not been moderated. The Opposition do not feel that that is a satisfactory response to the seriousness of harms that we know to occur, and which I have described. IPSO does not even have a code to deal with cases of antisemitic abuse that appeared on the comments section of The Sun. IPSO’s record speaks for itself from the examples that I have given, and the many more, and it has proven to be no solution to the severity of harms that appear in newspaper comments sections.

The second argument for an exemption is that publishers are legally responsible for what appears on comments sections, but that is only relevant for illegal harms. For everything else, from disinformation to racial prejudice and abuse, regulation is needed. That is why it is so important that the Bill does the job that we were promised. To keep the public safe from harm online, comments sections must be covered under the Bill.

The amendment is a proportionate solution to the problem of comments section abuse. It would protect user’s freedom of expression and, given that it is subject to a turnover threshold, ensure that duties and other requirements do not place a disproportionate burden on smaller publishers such as locals, independents and blogs.

I have reams and reams and reams of examples from comments sections that all fall under incredibly harmful abuse and should be covered by the Bill. I could be here for hours reading them all out, and while I do not think that anybody in Committee would like me to, I urge Committee members to take a look for themselves at the types of comments under newspaper articles and ask themselves whether those comments should be covered by the terms of the Bill. I think they know the answer.

[Kirsty Blackman]

On a point of order, Ms Rees. Are we considering clause 49 now? I know that it is supposed to considered under the next set of amendments, but I just wondered, because I have separate comments to make on that clause that I did not make earlier because I spoke purely to the amendment.

[The Chair]

I did not want to stop Alex Davies-Jones in full flow. When we come to consideration of clause 49, I was going to ask for additional comments, but it is for the Committee to decide whether it is content with that, or would like the opportunity to elaborate on that clause now.

[Kirsty Blackman]

I am happy to speak on clause 49 now—I can see the Minister is nodding. I really appreciate it, Ms Rees, because I did not want to lose the opportunity to raise concerns about this matter. I have not tabled an amendment but I would appreciate it if the Minister gave consideration to my following comments.

My concern relates to subsection (5) of clause 49, which exempts one-to-one live aural communications in relation to user-to-user services. My concern relates to child sexual abuse and grooming. I am worried that exempting those one-to-one live aural communications allows bad actors, people who are out to attack children, a loophole to do that. We know that on games such as Fortnite, one-to-one aural communication happens.

I am not entirely sure how communication happens on Roblox and whether there is an opportunity for that there. However, we also know that a number of people who play online games have communication on Discord at the same time. Discord is incredibly popular, and we know that there is an opportunity for, and a prevalence of, grooming on there. I am concerned that exempting this creates a loophole for people to attack children in a way that the Minister is trying to prevent with the Bill. I understand why the clause is there but am concerned that the loophole is created.

--- Later in debate ---

[Chris Philp]

The hon. Lady raises an important philosophical question that underpins much of the Bill’s architecture. All the measures are intended to strike a balance. Where there are things that are at risk of leading to illegal activity, and things that are harmful to children, we are clamping down hard, but in other areas we are being more proportionate. For example, the legal but harmful to adult duties only apply to category 1 companies, and we are looking at whether that can be extended to other high-risk companies, as we debated earlier. In the earlier provisions that we debated, about “have regard to free speech”, there is a balancing exercise between the safety duties and free speech. A lot of the provisions in the Bill have a sense of balance and proportionality. In some areas, such as child sexual exploitation and abuse, there is no balance. We just want to stop that—end of story. In other areas, such as matters that are legal but harmful and touch on free speech, there is more of a balancing exercise.

In this area of news publisher content, we are again striking a balance. We are saying that the inherent harmfulness of those sites, owing to their functionality—they do not go viral in the same way—is much lower. There is also an interaction with freedom of the press, as I said earlier. Thus, we draw the balance in a slightly different way. To take the example of suicide promotion or self-harm content, there is a big difference between stumbling across something in comment No. 74 below a BBC article, versus the tragic case of Molly Russell—the 14-year-old girl whose Instagram account was actively flooded, many times a day, with awful content promoting suicide. That led her to take her own life.

I think the hon. Member for Batley and Spen would probably accept that there is a functional difference between a comment that someone has to scroll down a long way to find and probably sees only once, and being actively flooded with awful content. In having regard to those different arguments—the risk and the freedom of the press—we try to strike a balance. I accept that they are not easy balances to strike, and that there is a legitimate debate to be had on them. However, that is the reason that we have adopted this approach.

[Kirsty Blackman]

I have a question on anonymity. On social media there will be a requirement to verify users’ identities, so if somebody posts on Twitter that they want to lynch me, it is possible to find out who that is, provided they do not have an anonymous account. There is no such provision for newspaper comment sections, so I assume it would be much more difficult for the police to find them, or for me not to see anonymous comments that threaten my safety below the line of newspaper articles—comments that are just as harmful, which threaten my safety on social media. Can the Minister can convince me otherwise?

[Chris Philp]

The hon. Lady is correct in her analysis, I can confirm. Rather similar to the previous point, because of the interaction with freedom of the press—the argument that the newspapers and broadcasters have advanced—and because this is an inherently less viral environment, we have drawn the balance where we have. She is right to highlight a reasonable risk, but we have struck the balance in the way we have for that reason.

The shadow Minister, the hon. Member for Pontypridd, asked whether very harmful or illegal interactions in the metaverse would be covered or whether they have a metaphorical “get out of jail free” card owing to the exemption in clause 49(2)(d) for “one-to-one live aural communications”. In essence, she is asking whether, in the metaverse, if two users went off somewhere and interacted only with each other, that exemption would apply and they would therefore be outwith the scope of the Bill. I am pleased to tell her they would not, because the definition of live one-to-one aural communications goes from clause 49(2)(d) to clause 49(5), which defines “live aural communications”. Clause 49(5)(c) states that the exemption applies only if it

“is not accompanied by user-generated content of any other description”.

The actions of a physical avatar in the metaverse do constitute user-generated content of any other description. Owing to that fact, the exemption in clause 49(2)(d) would not apply to the metaverse.

I am happy to provide clarification on that. It is a good question and I hope I have provided an example of how, even though the metaverse was not conceived when the Bill was conceived, it does have an effect.

[Kirsty Blackman]

On that point, when it comes to definition of content, we have tabled an amendment about “any other content”. I am not convinced that the definition of content adequately covers what the Minister stated, because it is limited, does not include every possible scenario where it is user-generated and is not future-proofed enough. When we get to that point, I would appreciate it if the Minister would look at the amendment and ensure that what he intends is what happens.

[Chris Philp]

I am grateful to the hon. Lady for thinking about that so carefully. I look forward to her amendment. For my information, which clause does her amendment seek to amend?

[Kirsty Blackman]

I will let the Minister know in a moment.

[Chris Philp]

I am grateful. It is an important point.

[Chris Philp]

I thank my hon. Friend for his service on the Joint Committee. I heard the representations of my right hon. Friend the Member for Basingstoke about a Joint Committee, and I have conveyed them to the higher authorities.

[Kirsty Blackman]

The amendment that the Minister is asking about is to clause 189, which states:

“‘content’ means anything communicated by means of an internet service, whether publicly or privately, including written material or messages, oral communications, photographs, videos, visual images, music and data of any description”.

It is amendment 76 that, after “including”, would insert “but not limited to”, in order that the Bill is as future-proofed as it can be.

--- Later in debate ---

[Chris Philp]

I thank my right hon. Friend for that intervention. First, clearly if something illegal is said online about someone, they would have the normal redress to go to the police and the police could seek to exercise their powers to investigate the offence, including requesting the company that hosts the comments—in this case, it would be a newspaper’s or broadcaster’s website—to provide any relevant information that might help to identify the person involved; they might have an account, and if they do not they might have a log-on or IP address. So, the normal criminal investigatory procedures would obviously apply.

Secondly, if the content was defamatory, then—I realise that only people like Arron Banks can sue for libel, but there is obviously civil recourse for libel. And I think there are powers in the civil procedure rules that allow for court orders to be made that require organisations, such as news media websites, to disclose information that would help to identify somebody who is a respondent in a civil case.

Thirdly, there are obviously the voluntary steps that the news publisher might take to remove content. News publishers say that they do that; obviously, their implementation, as we know, is patchy. Nevertheless, there is that voluntary route.

Regarding any legal obligation that may fall on the shoulders of the news publisher itself, I am not sure that I have sufficient legal expertise to comment on that. However, I hope that those first three areas of redress that I have set out give my right hon. Friend some assurance on this point.

Finally, I turn to a question asked by the hon. Member for Aberdeen North. She asked whether the exemption for “one-to-one live aural communications”, as set out in clause 49(2)(d), could inadvertently allow grooming or child sexual exploitation to occur via voice messages that accompany games, for example. The exemption is designed to cover what are essentially phone calls such as Skype conversations—one-to-one conversations that are essentially low-risk.

We believe that the Bill contains other duties to ensure that services are designed to reduce the risk of grooming and to address risks to children, if those risks exist, such as on gaming sites. I would be happy to come back to the hon. Lady with a better analysis and explanation of where those duties sit in the Bill, but there are very strong duties elsewhere in the Bill that impose those obligations to conduct risk assessments and to keep children safe in general. Indeed, the very strongest provisions in the Bill are around stopping child sexual exploitation and abuse, as set out in schedule 6.

Finally, there is a power in clause 174(1) that allows us, as parliamentarians and the Government, to repeal this exemption using secondary legislation. So, if we found in the future that this exemption caused a problem, we could remove it by passing secondary legislation.

[Kirsty Blackman]

That is helpful for understanding the rationale, but in the light of how people communicate online these days, although exempting telephone conversations makes sense, exempting what I am talking about does not. I would appreciate it if the Minister came back to me on that, and he does not have to give me an answer now. It would also help if he explained the difference between “aural” and “oral”, which are mentioned at different points in the Bill.

[Chris Philp]

I will certainly come back with a more complete analysis of the point about protecting children—as parents, that clearly concerns us both. The literal definitions are that “aural” means “heard” and “oral” means “spoken”. They occur in different places in the Bill.

This is a difficult issue and legitimate questions have been raised, but as I said in response to the hon. Member for Batley and Spen, in this area as in others, there are balances to strike and different considerations at play—freedom of the press on the one hand, and the level of risk on the other. I think that the clause strikes that balance in an appropriate way.

Question put, That the amendment be made.

--- Later in debate ---

[Alex Davies-Jones]

Briefly, as with earlier clauses, the Labour party recognises the challenge in finding the balance between freedom of expression and keeping people safe online. Our debate on the amendment has illustrated powerfully that the exemptions as they stand in the Bill are hugely flawed.

First, the exemption is open to abuse. Almost any organisation could develop a standards code and complaints process to define itself as a news publisher and benefit from the exemption. Under those rules, as outlined eloquently by my hon. Friend the Member for Batley and Spen, Russia Today already qualifies, and various extremist publishers could easily join it. Organisations will be able to spread seriously harmful content with impunity—I referred to many in my earlier contributions, and I have paid for that online.

Secondly, the exemption is unjustified, as we heard loud and clear during the oral evidence sessions. I recall that Kyle from FairVote made that point particularly clearly. There are already rigorous safeguards in the Bill to protect freedom of expression. The fact that content is posted by a news provider should not itself be sufficient reason to treat such content differently from that which is posted by private citizens.

Furthermore, quality publications with high standards stand to miss out on the exemption. The Minister must also see the lack of parity in the broadcast media space. In order for broadcast media to benefit from the exemption, they must be regulated by Ofcom, and yet there is no parallel stipulation for non-broadcast media to be regulated in order to benefit. How is that fair? For broadcast media, the requirement to be regulated by Ofcom is simple, but for non-broadcast media, the series of requirements are not rational, exclude many independent publishers and leave room for ambiguity.

[Kirsty Blackman]

I have a couple of questions that were probably too long for interventions. The Minister said that if comments on a site are the only user-generated content, they are not in scope. It would be really helpful if he explained what exactly he meant by that. We were talking about services that do not fall within the definition of “recognised news publishers”, because we were trying to add them to that definition. I am not suggesting that the Minister is wrong in any way, but I do not understand where the Bill states that those comments are excluded, and how this all fits together.

--- Later in debate ---

[Alex Davies-Jones]

With your permission, Ms Rees, I will speak to clause 52 before coming to amendment 61. Illegal content is defined in clause 52(2) as

“content that amounts to a relevant offence.”

However, as the Minister will know from representations from Carnegie UK to his Department—we share its concerns—the illegal and priority illegal regimes may not be able to operate as intended. The Bill requires companies to decide whether content “amounts to” an offence, with limited room for movement. We share concerns that that points towards decisions on an item-by-item basis; it means detecting intent for each piece of content. However, such an approach does not work at the scale on which platforms operate; it is bad regulation and poor risk management.

There seem to be two different problems relating to the definition of “illegal content” in clause 52. The first is that it is unclear whether we are talking about individual items of content or categories of content—the word “content” is ambiguous because it can be singular or plural—which is a problem for an obligation to design and run a system. Secondly, determining when an offence has taken place will be complex, especially bearing in mind mens rea and defences, so the providers are not in a position to get it right.

The use of the phrase “amounts to” in clause 52(2) seems to suggest that platforms will be required to identify accurately, in individual cases, where an offence has been committed, without any wriggle room drafted in, unlike in the draft Bill. As the definition now contains no space for error either side of the line, it could be argued that there are more incentives to avoid false negatives than false positives—providers can set higher standards than the criminal law—and that leads to a greater risk of content removal. That becomes problematic, because it seems that the obligation under clause 9(3) is then to have a system that is accurate in all cases, whereas it would be more natural to deal with categories of content. This approach seems not to be intended; support for that perspective can be drawn from clause 9(6), which recognises that there is a distinction between categories of content and individual items, and that the application of terms of service might specifically have to deal with individual instances of content. Critically, the “amounts to” approach cannot work in conjunction with a systems-based approach to harm reduction. That leaves victims highly vulnerable.

This problem is easily fixed by a combination of reverting to the draft Bill’s language, which required reasonableness, and using concepts found elsewhere in the Bill that enable a harm mitigation system to operate for illegal content. We also remind the Minister that Ofcom raised this issue in the evidence sessions. I would be grateful if the Minister confirmed whether we can expect a Government amendment to rectify this issue shortly.

More broadly, as we know, priority illegal content, which falls within illegal content, includes,

“(a) terrorism content,

(b) CSEA content, and

(c) content that amounts to an offence specified in Schedule 7”,

as set out in clause 52(7). Such content attracts a greater level of scrutiny and regulation. Situations in which user-generated content will amount to “a relevant offence” are set out in clause 52(3). Labour supports the inclusion of a definition of illegal content as outlined in the grouping; it is vital that service providers and platforms have a clear indication of the types of content that they will have a statutory duty to consider when building, or making changes to the back end of, their business models.

We have also spoken about the importance of parity between the online and offline spaces—what is illegal offline must be illegal online—so the Minister knows we have more work to do here. He also knows that we have broad concerns around the omissions in the Bill. While we welcome the inclusion of terrorism and child sexual exploitation content as priority illegal content, there remain gaps in addressing violence against women and girls content, which we all know is hugely detrimental to many online.

The UK Government stated that their intention for the Online Safety Bill was to make the UK the safest place to be online in the world, yet the Bill does not mention online gender-based violence once. More than 60,000 people have signed the Glitch and End Violence Against Women Coalition’s petition calling for women and girls to be included in the Bill, so the time to act is now. We all have a right to not just survive but thrive, engage and play online, and not have our freedom of expression curtailed or our voices silenced by perpetrators of abuse. The online space is just as real as the offline space. The Online Safety Bill is our opportunity to create safe digital spaces.

The Bill must name the problem. Violence against women and girls, particularly those who have one or multiple protected characteristics, is creating harm and inequality online. We must actively and meaningfully name this issue and take an intersectional approach to ending online abuse to ensure that the Bill brings meaningful change for all women. We also must ensure that the Bill truly covers all illegal content, whether it originated in the UK or not.

Amendment 61 brings offences committed overseas within the scope of relevant offences for the purposes of defining illegal content. The aim of the amendment is to clarify whether the Bill covers content created overseas that would be illegal if what was shown in the content took place in the UK. For example, animal abuse and cruelty content is often filmed abroad. The same can be said for dreadful human trafficking content and child sexual exploitation. The optimal protection would be if the Bill’s definition of illegal content covered matter that would be illegal in either the UK or the country it took place in, regardless of whether it originated in the UK.

[Kirsty Blackman]

I do not intend to make a speech, but I want to let the hon. Lady know that we wholeheartedly support everything that she has said on the clause and amendment 61.

[Alex Davies-Jones]

I am grateful for the hon. Member’s contribution, and for her support for the amendment and our comments on the clause.

The Bill should be made clearer, and I would appreciate an update on the Minister’s assessment of the provisions in the Bill. Platforms and service providers need clarity if they are to take effective action against illegal content. Gaps in the Bill give rise to serious questions about the overwhelming practical challenges of the Bill. None of us wants a two-tier internet, in which user experience and platforms’ responsibilities in the UK differ significantly from those in the rest of the world. Clarifying the definition of illegal content and acknowledging the complexity of the situation when content originates abroad are vital if this legislation is to tackle wide-ranging, damaging content online. That is a concern I raised on Second Reading, and a number of witnesses reiterated it during the oral evidence sessions. I remind the Committee of the comments of Kevin Bakhurst from Ofcom, who said:

“We feel it is really important—hopefully this is something the Committee can contribute to—that the definition of ‘illegal content’ is really clear for platforms, and particularly the area of intent of illegality, which at the moment might be quite tricky for the platforms to pick up on.”––[Official Report, Online Safety Public Bill Committee, 24 May 2022; c. 8, Q7.]

That has been reiterated by myriad other stakeholders, so I would be grateful for the Minister’s comments.

Online Safety Bill (Seventh sitting)

Kirsty Blackman Excerpts

Committee stage
Thursday 9th June 2022 Public Bill Committees

[Kirsty Blackman (Aberdeen North) (SNP)]

I will talk about this later, when we come to a subsequent clause to which I have tabled some amendments—I should have tabled some to this clause, but unfortunately missed the chance to do so.

I appreciate the Minister laying out why he has designated the people covered by this clause; my concern is that “affected” is not wide enough. My logic is that, on the strength of these provisions, I might not be able to report racist content that I come across on Twitter if I am not the subject of that content—if I am not a member of a group that is the subject of the content or if I am not caring for someone who is the subject of it.

I appreciate what the Minister is trying to do, and I get the logic behind it, but I think the clause unintentionally excludes some people who would have a reasonable right to expect to be able to make reports in this instance. That is why I tabled amendments 78 and 79 to clause 28, about search functions, but those proposals would have worked reasonably for this clause as well. I do not expect a positive answer from the Minister today, but perhaps he could give consideration to my concern. My later amendments would change “affected person” to “any other person”. That would allow anyone to make a report, because if something is illegal content, it is illegal content. It does not matter who makes the report, and it should not matter that I am not a member of the group of people targeted by the content.

I report things all the time, particularly on Twitter, and a significant amount of it is nothing to do with me. It is not stuff aimed at me; it is aimed at others. I expect that a number of the platforms will continue to allow reporting for people who are outwith the affected group, but I do not want to be less able to report than I am currently, and that would be the case for many people who see concerning content on the internet.

[Alex Davies-Jones]

The hon. Lady is making a really important point. One stark example that comes to my mind is when English footballers suffered horrific racist abuse following the penalty shootout at the Euros last summer. Hundreds of thousands of people reported the abuse that they were suffering to the social media platforms on their behalf, in an outcry of solidarity and support, and it would be a shame if people were prevented from doing that.

[Kirsty Blackman]

I absolutely agree. I certainly do not think I am suggesting that the bigger platforms such as Twitter and Facebook will reduce their reporting mechanisms as a result of how the Bill is written. However, it is possible that newer or smaller platforms, or anything that starts after this legislation comes, could limit the ability to report on the basis of these clauses.

[Barbara Keeley (Worsley and Eccles South) (Lab)]

Good morning, Ms Rees.

It is important that users of online services are empowered to report harmful content, so that it can be removed. It is also important for users to have access to complaints procedures when wrong moderation decisions have been made. Reporting and complaint mechanisms are integral to ensuring that users are safe and that free speech is upheld, and we support these provisions in the Bill.

Clauses 17 and 18, and clauses 27 and 28, are two parts of the same process: content reporting by individual users, and the handling of content reported as a complaint. However, it is vital that these clauses create a system that works. That is the key point that Labour Members are trying to make, because the wild west system that we have at the moment does not work.

It is welcome that the Government have proposed a system that goes beyond the users of the platform and introduces a duty on companies. However, companies have previously failed to invest enough money in their complaints systems for the scale at which they are operating in the UK. The duties in the Bill are an important reminder to companies that they are part of a wider society that goes beyond their narrow shareholder interest.

One example of why this change is so necessary, and why Labour Members are broadly supportive of the additional duties, is the awful practice of image abuse. With no access to sites on which their intimate photographs are being circulated, victims of image abuse have very few if any routes to having the images removed. Again, the practice of image abuse has increased during the pandemic, including through revenge porn, which the Minister referred to. The revenge porn helpline reported that its case load more than doubled between 2019 and 2020.

These clauses should mean that people can easily report content that they consider to be either illegal, or harmful to children, if it is hosted on a site likely to be accessed by children, or, if it is hosted on a category 1 platform, harmful to adults. However, the Minister needs to clarify how these service complaints systems will be judged and what the performance metrics will be. For instance, how will Ofcom enforce against a complaint?

In many sectors of the economy, even with long-standing systems of regulation, companies can have tens of millions of customers reporting content, but that does not mean that any meaningful action can take place. The hon. Member for Aberdeen North has just told us how often she reports on various platforms, but what action has taken place? Many advocacy groups of people affected by crimes such as revenge porn will want to hear, in clear terms, what will happen to material that has been complained about. I hope the Minister can offer that clarity today.

Transparency in reporting will be vital to analysing trends and emerging types of harm. It is welcome that in schedule 8, which we will come to later, transparency reporting duties apply to the complaints process. It is important that as much information as possible is made public about what is going on in companies’ complaints and reporting systems. As well as the raw number of complaints, reporting should include what is being reported or complained about, as the Joint Committee on the draft Bill recommended last year. Again, what happens to the reported material will be an important metric on which to judge companies.

Finally, I will mention the lack of arrangements for children. We have tabled new clause 3, which has been grouped for discussion with other new clauses at the end of proceedings, but it is relevant to mention it now briefly. The Children’s Commissioner highlighted in her oral evidence to the Committee how children had lost faith in complaints systems. That needs to be changed. The National Society for the Prevention of Cruelty to Children has also warned that complaints mechanisms are not always appropriate for children and that a very low proportion of children have ever reported content. A child specific user advocacy body could represent the interests of child users and support Ofcom’s regulatory decisions. That would represent an important strengthening of protections for users, and I hope the Government will support it when the time comes.

[Jane Stevenson (Wolverhampton North East) (Con)]

I rise briefly to talk about content reporting. I share the frustrations of the hon. Member for Aberdeen North. The way I read the Bill was that it would allow users and affected persons, rather than “or” affected persons, to report content. I hope the Minister can clarify that that means affected persons who might not be users of a platform. That is really important.

Will the Minister also clarify the use of human judgment in these decisions? Many algorithms are not taking down some content at the moment, so I would be grateful if he clarified that there is a need for platforms to provide a genuine human judgment on whether content is harmful.

[Kirsty Blackman]

I want to raise an additional point about content reporting and complaints procedures. I met with representatives of Mencap yesterday, who raised the issue of the accessibility of the procedures that are in place. I appreciate that the Bill talks about procedures being accessible, but will the Minister give us some comfort about Ofcom looking at the reporting procedures that are in place, to ensure that adults with learning disabilities in particular can access those content reporting and complaints procedures, understand them and easily find them on sites?

That is a specific concern that Mencap raised on behalf of its members. A number of its members will be users of sites such as Facebook, but may find it more difficult than others to access and understand the procedures that are in place. I appreciate that, through the Bill, the Minister is making an attempt to ensure that those procedures are accessible, but I want to make sure they are accessible not just for the general public but for children, who may need jargon-free access to content reporting and complaints procedures, and for people with learning disabilities, who may similarly need jargon-free, easy-to-understand and easy-to-find access to those procedures.

[Chris Philp]

Let me try to address some of the questions that have been raised in this short debate, starting with the question that the hon. Member for Aberdeen North quite rightly asked at the beginning. She posed the question, “What if somebody who is not an affected person encountered some content and wanted to report it?” For example, she might encounter some racist content on Twitter or elsewhere and would want to be able to report it, even though she is not herself the target of it or necessarily a member of the group affected. I can also offer the reassurance that my hon. Friend the Member for Wolverhampton North East asked for.

The answer is to be found in clause 17(2), which refers to

“A duty to operate a service using systems and processes that allow users and”—

I stress “and”—“affected persons”. As such, the duty to offer content reporting is to users and affected persons, so if the hon. Member for Aberdeen North was a user of Twitter but was not herself an affected person, she would still be able to report content in her capacity as a user. I hope that provides clarification.

[Kirsty Blackman]

I appreciate that. That is key, and I am glad that this is wider than just users of the site. However, taking Reddit as an example, I am not signed up to that site, but I could easily stumble across content on it that was racist in nature. This clause would mean that I could not report that content unless I signed up to Reddit, because I would not be an affected person or a user of that site.

[Chris Philp]

I thank the hon. Lady for her clarificatory question. I can confirm that in order to be a user of a service, she would not necessarily have to sign up to it. The simple act of browsing that service, of looking at Reddit—not, I confess, an activity that I participate in regularly—regardless of whether or not the hon. Lady has an account with it, makes her a user of that service, and in that capacity she would be able to make a content report under clause 17(2) even if she were not an affected person. I hope that clears up the question in a definitive manner.

The hon. Lady asked in her second speech about the accessibility of the complaints procedure for children. That is strictly a matter for clause 18, which is the next clause, but I will quickly answer her question. Clause 18 contains provisions that explicitly require the complaints process to be accessible. Subsection (2)(c) states that the complaints procedure has to be

“easy to access, easy to use (including by children) and transparent”,

so the statutory obligation that she requested is there in clause 18.

[Kirsty Blackman]

Can the Minister explain the logic in having that phrasing for the complaints procedure but not for the content-reporting procedure? Surely it would also make sense for the content reporting procedure to use the phrasing

“easy to access, easy to use (including by children) and transparent.”

[Chris Philp]

There is in clause 17(2)

“a duty to operate a service that allows users and affected persons to easily report content which they consider to be content of a…kind specified below”,

which, of course, includes services likely to be accessed by children, under subsection (4). The words “easily report” are present in clause 17(2).

I will move on to the question of children reporting more generally, which the shadow Minister raised as well. Clearly, a parent or anyone with responsibility for a child has the ability to make a report, but it is also worth mentioning the power in clauses 140 to 142 to make super-complaints, which the NSPCC strongly welcomed its evidence. An organisation that represents a particular group—an obvious example is the NSPCC representing children, but it would apply to loads of other groups—has the ability to make super-complaints to Ofcom on behalf of those users, if it feels they are not being well treated by a platform. A combination of the parent or carer being able to make individual complaints, and the super-complaint facility, means that the points raised by Members are catered for. I commend the clause to the Committee.

Question put and agreed to.

Clause 17 accordingly ordered to stand part of the Bill.

Clause 18

Duties about complaints procedures

Question proposed, That the clause stand part of the Bill.

--- Later in debate ---

[Dame Maria Miller (Basingstoke) (Con)]

I rise to contribute to the stand part debate on clauses 18 and 28. It was interesting, though, to hear the debate on clause 17, because it is right to ask how the complaints services will be judged. Will they work in practice? When we start to look at how to ensure that the legislation works in all eventualities, we need to ensure that we have some backstops for when the system does not work as it should.

It is welcome that there will be clear duties on providers to have operational complaints procedures—complaints procedures that work in practice. As we all know, many of them do not at the moment. As a result, we have a loss of faith in the system, and that is not going to be changed overnight by a piece of legislation. For years, people have been reporting things—in some cases, very serious criminal activity—that have not been acted on. Consumers—people who use these platforms—are not going to change their mind overnight and suddenly start trusting these organisations to take their complaints seriously. With that in mind, I hope that the Minister listened to the points I made on Second Reading about how to give extra support to victims of crimes or people who have experienced things that should not have happened online, and will look at putting in place the right level of support.

The hon. Member for Worsley and Eccles South talked about the idea of an ombudsman; it may well be that one should be in place to deal with situations where complaints are not dealt with through the normal processes. I am also quite taken by some of the evidence we received about third-party complaints processes by other organisations. We heard a bit about the revenge porn helpline, which was set up a few years ago when we first recognised in law that revenge pornography was a crime. The Bill creates a lot more victims of crime and recognises them as victims, but we are not yet hearing clearly how the support systems will adequately help that massively increased number of victims to get the help they need.

I will probably talk in more detail about this issue when we reach clause 70, which provides an opportunity to look at the—unfortunately—probably vast fines that Ofcom will be imposing on organisations and how we might earmark some of that money specifically for victim support, whether by funding an ombudsman or helping amazing organisations such as the revenge porn helpline to expand their services.

We must address this issue now, in this Bill. If we do not, all those fines will go immediately into the coffers of the Treasury without passing “Go”, and we will not be able to take some of that money to help those victims directly. I am sure the Government absolutely intend to use some of the money to help victims, but that decision would be at the mercy of the Treasury. Perhaps we do not want that; perhaps we want to make it cleaner and easier and have the money put straight into a fund that can be used directly for people who have been victims of crime or injustice or things that fall foul of the Bill.

I hope that the Minister will listen to that and use this opportunity, as we do in other areas, to directly passport fines for specific victim support. He will know that there are other examples of that that he can look at.

[Kirsty Blackman]

As the right hon. Member for Basingstoke has mentioned the revenge porn helpline, I will mention the NSPCC’s Report Remove tool for children. It does exactly the same thing, but for younger people—the revenge porn helpline is specifically only for adults. Both those tools together cover the whole gamut, which is massively helpful.

The right hon. Lady’s suggestion about the hypothecation of fines is a very good one. I was speaking to the NSPCC yesterday, and one of the issues that we were discussing was super-complaints. Although super-complaints are great and I am very glad that they are included in the Bill, the reality is that some of the third-sector organisations that are likely to be undertaking super-complaints are charitable organisations that are not particularly well funded. Given how few people work for some of those organisations and the amazing amount of work they do, if some of the money from fines could support not just victims but the initial procedure for those organisations to make super-complaints, it would be very helpful. That is, of course, if the Minister does not agree with the suggestion of creating a user advocacy panel, which would fulfil some of that role and make that support for the charitable organisations less necessary—although I am never going to argue against support for charities: if the Minister wants to hypothecate it in that way, that would be fantastic.

I tabled amendments 78 and 79, but the statement the Minister made about the definition of users gives me a significant level of comfort about the way that people will be able to access a complaints procedure. I am terribly disappointed that the Minister is not a regular Reddit user. I am not, either, but I am well aware of what Reddit entails. I have no desire to sign up to Reddit, but knowing that even browsing the site I would be considered a user and therefore able to report any illegal content I saw, is massively helpful. On that basis, I am comfortable not moving amendments 78 and 79.

On the suggestion of an ombudsman—I am looking at new clause 1—it feels like there is a significant gap here. There are ombudsman services in place for many other areas, where people can put in a complaint and then go to an ombudsman should they feel that it has not been appropriately addressed. As a parliamentarian, I find that a significant number of my constituents come to me seeking support to go to the ombudsman for whatever area it is in which they feel their complaint has not been appropriately dealt with. We see a significant number of issues caused by social media companies, in particular, not taking complaints seriously, not dealing with complaints and, in some cases, leaving illegal content up. Particularly in the initial stages of implementation—in the first few years, before companies catch up and are able to follow the rules put in place by the Bill and Ofcom—a second-tier complaints system that is removed from the social media companies would make things so much better than they are now. It would provide an additional layer of support to people who are looking to make complaints.

[Dame Maria Miller]

I am sure the hon. Lady will agree with me that it is not either/or—it is probably both. Ultimately, she is right that an ombudsman would be there to help deal with what I think will be a lag in implementation, but if someone is a victim of online intimate image abuse, in particular, they want the material taken down immediately, so we need to have organisations such as those that we have both mentioned there to help on the spot. It has to be both, has it not?

[Kirsty Blackman]

I completely agree. Both those helplines do very good work, and they are absolutely necessary. I would strongly support their continuation in addition to an ombudsman-type service. Although I am saying that the need for an ombudsman would likely be higher in the initial bedding-in years, it will not go away—we will still need one. With NHS complaints, the system has been in place for a long time, and it works pretty well in the majority of cases, but there are still cases it gets wrong. Even if the social media companies behave in a good way and have proper complaints procedures, there will still be instances of them getting it wrong. There will still be a need for a higher level. I therefore urge the Minister to consider including new clause 1 in the Bill.

--- Later in debate ---

[Chris Philp]

Let me address some of the issues raised in the debate. First, everyone in the House recognises the enormous problem at the moment with large social media firms receiving reports about harmful and even illegal content that they just flagrantly ignore. The purpose of the clause, and indeed of the whole Bill and its enforcement architecture, is to ensure that those large social media firms no longer ignore illegal and harmful content when they are notified about it. We agree unanimously on the importance of doing that.

The requirement for those firms to take the proper steps is set out in clause 18(2)(b), at the very top of page 18 —it is rather depressing that we are on only the 18th of a couple of hundred pages. That paragraph creates a statutory duty for a social media platform to take “appropriate action”—those are the key words. If the platform is notified of a piece of illegal content, or content that is harmful to children, or of content that it should take down under its own terms and conditions if harmful to adults, then it must do so. If it fails to do so, Ofcom will have the enforcement powers available to it to compel—ultimately, escalating to a fine of up to 10% of global revenue or even service disconnection.

[Kirsty Blackman]

Will the Minister give way?

--- Later in debate ---

[Chris Philp]

I should give way to the hon. Member for Aberdeen North first, and then I will come to the shadow Minister.

[Kirsty Blackman]

I wanted to ask specifically about the resourcing of Ofcom, given the abilities that it will have under this clause. Will Ofcom have enough resource to be able to be that secondary line of defence?

[Chris Philp]

A later clause gives Ofcom the ability to levy the fees and charges it sees as necessary and appropriate to ensure that it can deliver the duties. Ofcom will have the power to set those fees at a level to enable it to do its job properly, as Parliament would wish it to do.

--- Later in debate ---

[Chris Philp]

I thank the hon. Lady for her thoughtful intervention. There are two separate questions here. One is about user advocacy groups helping individuals to make complaints to the companies. That is a fair point, and no doubt we will debate it later. The ombudsman question is different; it is about whether to have a right of appeal against decisions by social media companies. Our answer is that, rather than having a third-party body—an ombudsman—effectively acting as a court of appeal against individual decisions by the social media firms, because of the scale of the matter, the solution is to compel the firms, using the force of law, to get this right on a systemic and comprehensive basis.

[Kirsty Blackman]

rose—

[Alex Davies-Jones]

rose—

[Chris Philp]

I give way first to the hon. Member for Aberdeen North—I think she was first on her feet—and then I will come to the hon. Member for Pontypridd.

[Kirsty Blackman]

Does the Minister not think this is going to work? He is creating this systems and processes approach, which he suggests will reduce the thousands of complaints—complaints will be made and complaints procedures will be followed. Surely, if it is going to work, in 10 years’ time we are going to need an ombudsman to adjudicate on the individual complaints that go wrong. If this works in the way he suggests, we will not have tens of millions of complaints, as we do now, but an ombudsman would provide individual redress. I get what he is arguing, but I do not know why he is not arguing for both things, because having both would provide the very best level of support.

[Chris Philp]

I will address the review clause now, since it is relevant. If, in due course, as I hope and expect, the Bill has the desired effect, perhaps that would be the moment to consider the case for an ombudsman. The critical step is to take a systemic approach, which the Bill is doing. That engages the question of new clause 1, which would create a mechanism, probably for the reason the hon. Lady just set out, to review how things are going and to see if, in due course, there is a case for an ombudsman, once we see how the Bill unfolds in practice.

--- Later in debate ---

[Barbara Keeley]

As the Minister says, clauses 19 and 29 are designed to provide a set of balancing provisions that will require companies to have regard to freedom of expression and privacy when they implement their safety duties. However, it is important that companies cannot use privacy and free expression as a basis to argue that they can comply with regulation in less substantive ways. That is a fear here.

Category 1 providers will need to undertake an impact assessment to determine the impact of their product and safety decisions on freedom of expression, but it is unclear whether that applies only in respect of content that is harmful to adults. Unlike with the risk assessments for the illegal content and child safety duties set out in part 3, chapter 2, these clauses do not set expectations about whether risk assessments are of a suitable and sufficient quality. It is also not clear what powers Ofcom has at its disposal to challenge any assessments that it considers insufficient or that reach an inappropriate or unreasonable assessment of how to balance fundamental rights. I would appreciate it if the Minister could touch on that when he responds.

The assumption underlying these clauses is that privacy and free expression may need to act as a constraint on safety measures, but I believe that that is seen quite broadly as simplistic and potentially problematic. To give one example, a company could argue that end-to-end encryption is important for free expression, and privacy could justify any adverse impact on users’ safety. The subjects of child abuse images, which could more easily be shared because of such a decision, would see their safety and privacy rights weakened. Such an argument fails to take account of the broader nuance of the issues at stake. Impacts on privacy and freedom of expression should therefore be considered across a range of groups rather than assuming an overarching right that applies equally to all users.

Similarly, it will be important that Ofcom understands and delivers its functions in relation to these clauses in a way that reflects the complexity and nuance of the interplay of fundamental rights. It is important to recognise that positive and negative implications for privacy and freedom of expression may be associated with any compliance decision. I think the Minister implied that freedom of speech was a constant positive, but it can also have negative connotations.

[Kirsty Blackman]

I am pleased that the clause is in the Bill, and I think it is a good one to include. Can the Minister reaffirm what he said on Tuesday about child sexual abuse, and the fact that the right to privacy does not trump the ability—particularly with artificial intelligence—to search for child sexual abuse images?

[Chris Philp]

I confirm what the hon. Lady has just said. In response to the hon. Member for Worsley and Eccles South, it is important to say that the duty in clause 19 is “to have regard”, which simply means that a balancing exercise must be performed. It is not determinative; it is not as if the rights in the clause trump everything else. They simply have to be taken into account when making decisions.

To repeat what we discussed on Tuesday, I can explicitly and absolutely confirm to the hon. Member for Aberdeen North that in my view and the Government’s, concerns about freedom of expression or privacy should not trump platforms’ ability to scan for child sexual exploitation and abuse images or protect children. It is our view that there is nothing more important than protecting children from exploitation and sexual abuse.

We may discuss this further when we come to clause 103, which develops the theme a little. It is also worth saying that Ofcom will be able to look at the risk assessments and, if it feels that they are not of an adequate standard, take that up with the companies concerned. We should recognise that the duty to have regard to freedom of expression is not something that currently exists. It is a significant step forward, in my view, and I commend clauses 19 and 29 to the Committee.

--- Later in debate ---

[The Chair]

I definitely call Kirsty Blackman this time.

[Kirsty Blackman]

I would have been quite happy to move the amendment, but I do not think the Opposition would have been terribly pleased with me if I had stolen it. I have got my name on it, and I am keen to support it.

As I have said, I met the NSPCC yesterday, and we discussed how clause 31(3) might work, should the Minister decide to keep it in the Bill and not accept the amendment. There are a number of issues with the clause, which states that the child user condition is met if

“a significant number of children”

are users of the service, or if the service is

“likely to attract a significant number of users who are children”.

I do not understand how that could work. For example, a significant number of people who play Fortnite are adults, but a chunk of people who play it are kids. If some sort of invisible percentage threshold is applied in such circumstances, I do not know whether that threshold will be met. If only 20% of Fortnite users are kids, and that amounts only to half a million children, will that count as enough people to meet the child access assessment threshold?

Fortnite is huge, but an appropriate definition is even more necessary for very small platforms and services. With the very far-right sites that we have mentioned, it may be that only 0.5% of their users are children, and that may amount only to 2,000 children—a very small number. Surely, because of the risk of harm if children access these incredibly damaging and dangerous sites that groom people for terrorism, they should have a duty to meet the child access requirement threshold, if only so that we can tell them that they must have an age verification process—they must be able to say, “We know that none of our users are children because we have gone through an age verification process.” I am keen for children to be able to access the internet and meet their friends online, but I am keen for them to be excluded from these most damaging sites. I appreciate the action that the Government have taken in relation to pornographic content, but I do not think that this clause allows us to go far enough in stopping children accessing the most damaging content that is outwith pornographic content.

The other thing that I want to raise is about how the number of users will be calculated. The Minister made it very clear earlier on, and I thank him for doing so, that an individual does not have to be a registered user to be counted as a user of a site. People can be members of TikTok, for example, only if they are over 13. TikTok has some hoops in place—although they are not perfect—to ensure that its users are over 13, and to be fair, it does proactively remove users that it suspects are under 13, particularly if they are reported. That is a good move.

My child is sent links to TikTok videos through WhatsApp, however. He clicks on the links and is able to watch the videos, which will pop up in the WhatsApp mini-browser thing or in the Safari browser. He can watch the videos without signing up as a registered user of TikTok and without using the platform itself—the videos come through Safari, for example, rather than through the app. Does the Minister expect that platforms will count those people as users? I suggest that the majority of people who watch TikTok by those means are doing so because they do not have a TikTok account. Some will not have accounts because they are under 13 and are not allowed to by TikTok or by the parental controls on their phones.

My concern is that, if the Minister does not provide clarity on this point, platforms will count just the number of registered users, and will say, “It’s too difficult for us to look at the number of unregistered users, so in working out whether we meet the criteria, we are not even going to consider people who do not access our specific app or who are not registered users in some way, shape or form.” I have concerns about the operation of the provisions and about companies using that “get out of jail free” card. I genuinely believe that the majority of those who access TikTok other than through its platform are children and would meet the criteria. If the Minister is determined to keep subsection (3) and not accept the amendment, I feel that he should make it clear that those users must be included in the counting by any provider assessing whether it needs to fulfil the child safety duties.

[Kim Leadbeater]

I agree with thon. Lady’s important point, which feeds into the broader question of volume versus risk—no matter how many children see something that causes harm and damage, one is one too many—and the categorisation of service providers into category 1 to category 2A and category 2B. The depth of the risk is the problem, rather than the number of people who might be affected. The hon. Lady also alluded to age verification—I am sure we will come to that at some point—which is another can of worms. The important point, which she made well, is about volume versus risk. The point is not how many children see something; even if only a small number of children see something, the damage has been done.

[Kirsty Blackman]

I absolutely agree. In fact, I have tabled an amendment to widen category 1 to include sites with the highest risk of harm. The Minister has not said that he agrees with my amendment specifically, but he seems fairly amenable to increasing and widening some duties to include the sites of highest risk. I have also tabled another new clause on similar issues.

I am glad that these clauses are in the Bill—a specific duty in relation to children is important and should happen—but as the shadow Minister said, clause 31(3) is causing difficulty. It is causing difficulty for me and for organisations such as the NSPCC, which is unsure how the provisions will operate and whether they will do so in the way that the Government would like.

I hope the Minister will answer some of our questions when he responds. If he is not willing to accept the amendment, will he give consideration to how the subsection could be amended in the future—we have more stages, including Report and scrutiny in the other place—to ensure that there is clarity and that the intention of the purpose is followed through, rather than being an intention that is not actually translated into law?

[Chris Philp]

Colleagues have spoken eloquently to the purpose and effect of the various clauses and schedule 3 —the stand part component of this group. On schedule 3, the shadow Minister, the hon. Member for Worsley and Eccles South, asked about timing. The Government share her desire to get this done as quickly as possible. In its evidence a couple of weeks ago, Ofcom said it would be publishing its road map before the summer, which would set out the timetable for moving all this forward. We agree that that is extremely important.

I turn to one or two questions that arose on amendment 22. As always, the hon. Member for Aberdeen North asked a number of very good questions. The first was whether the concept of a “significant number” applied to a number in absolute terms or a percentage of the people using a particular service, and which is looked at when assessing what is significant. The answer is that it can be either—either a large number in absolute terms, by reference to the population of the whole United Kingdom, or a percentage of those using the service. That is expressed in clause 31(4)(a). Members will note the “or” there. It can be a number in proportion to the total UK population or the proportion using a service. I hope that answers the hon. Member’s very good question.

[Kirsty Blackman]

My concern is where services that meet neither of those criteria—they do not meet the “significant number” criterion in percentage terms because, say, only 0.05% of their users are children, and they do not meet it in population terms, because they are a pretty small platform and only have, say, 1,000 child users—but those children who use the platform are at very high risk because of the nature of the platform or the service provided. My concern is for those at highest risk where neither of the criteria are met and the service does not have to bother conducting any sort of age verification or access requirements.

[Chris Philp]

I am concerned to ensure that children are appropriately protected, as the hon. Lady sets out. Let me make a couple of points in that area before I address that point.

The hon. Lady asked another question earlier, about video content. She gave the example of TikTok videos being viewed or accessed not directly on TikTok but via some third-party means, such as a WhatsApp message. First, it is worth emphasising again that in order to count as a user, a person does not have to be registered and can simply be viewing the content. Secondly, if someone is viewing something through another service, such as WhatsApp—the hon. Lady used the example of browsing the internet on another site—the duty will bite at the level of WhatsApp, and it will have to consider the content that it is providing access to. As I said, someone does not have to be registered with a service in order to count as a user of that service.

On amendment 22, there is a drafting deficiency, if I may put it politely—this is a point of drafting rather than of principle. The amendment would simply delete subsection (3), but there would still be references to the “child user condition”—for example, the one that appears on the same page of the Bill at line 11. If the amendment were adopted as drafted, it would end up leaving references to “child user condition” in the Bill without defining what it meant, because we would have deleted the definition.

Online Safety Bill (Sixth sitting)

Kirsty Blackman Excerpts

Committee stage
Tuesday 7th June 2022 Public Bill Committees

[The Chair]

Welcome back. I have a few announcements. I have been reassured that we will have no transmission problems this afternoon, and apparently the audio of this morning’s sitting is available if Members want to listen to it. I have no objections to Members taking their jackets off, because it is rather warm this afternoon. We are expecting a Division in the main Chamber at about 4 o’clock, so we will suspend for 15 minutes if that happens.

[Kirsty Blackman (Aberdeen North) (SNP)]

I am sorry, Ms Rees, but I am afraid that I cannot hear you very well.

[The Chair]

I will shout a bit in that case.

Clause 8

Illegal content risk assessment duties

Amendment proposed (this day): 10, in clause 8, page 6, line 33, at end insert—

“(4A) A duty to publish the illegal content risk assessment and proactively supply this to OFCOM.”—(Alex Davies-Jones.)

This amendment creates a duty to publish an illegal content risk assessment and supply it to Ofcom.

Question again proposed, That the amendment be made.

--- Later in debate ---

[Chris Philp]

I thank my right hon. Friend for raising that. The risk assessments and, indeed, the duties arising under this Bill all apply to systems and processes—setting up systems and processes that are designed to protect people and to prevent harmful and illegal content from being encountered. We cannot specify in legislation every type of harmful content that might be encountered. This is about systems and processes. We heard the Chairman of the Joint Committee on the draft Online Safety Bill, our hon. Friend the Member for Folkestone and Hythe (Damian Collins), confirm to the House on Second Reading his belief—his accurate belief—that the Bill takes a systems-and-processes approach. We heard some witnesses saying that as well. The whole point of this Bill is that it is tech-agnostic—to future-proof it, as hon. Members mentioned this morning—and it is based on systems and processes. That is the core architecture of the legislation that we are debating.

Amendments 25 and 26 seek to ensure that user-to-user services assess and mitigate the risk of illegal content being produced via functions of the service. That is covered, as it should be—the Opposition are quite right to raise the point—by the illegal content risk assessment and safety duties in clauses 8 and 9. Specifically, clause 8(5)(d), on page 7 of the Bill—goodness, we are only on page 7 and we have been going for over half a day already—requires services to risk-assess functionalities of their service being used to facilitate the presence of illegal content. I stress the word “presence” in clause 8(5)(d). Where illegal content is produced by a functionality of the service—for example, by being livestreamed—that content will be present on the service and companies must mitigate that risk. The objective that the Opposition are seeking to achieve, and with which we completely agree with, is covered in clause 8(5)(d) by the word “presence”. If the content is present, it is covered by that section.

[Kirsty Blackman]

Specifically on that, I understand the point the hon. Gentleman is making and appreciate his clarification. However, on something such as Snapchat, if somebody takes a photo, it is sent to somebody else, then disappears immediately, because that is what Snapchat does—the photo is no longer present. It has been produced and created there, but it is not present on the platform. Can the Minister consider whether the Bill adequately covers all the instances he hopes are covered?

[Chris Philp]

The hon. Lady raises an interesting point about time. However, the clause 8(5)(d) uses the wording,

“the level of risk of functionalities of the service facilitating the presence or dissemination of illegal content”

and so on. That presence can happen at any time, even fleetingly, as with Snapchat. Even when the image self-deletes after a certain period—so I am told, I have not actually used Snapchat—the presence has occurred. Therefore, that would be covered by clause 8(5)(d).

[Chris Philp]

The question of proof is a separate one, and that would apply however we drafted the clause. The point is that the clause provides that any presence of a prohibited image would fall foul of the clause. There are also duties on the platforms to take reasonable steps. In the case of matters such as child sexual exploitation and abuse images, there are extra-onerous duties that we have discussed before, for obvious and quite correct reasons.

[Kirsty Blackman]

Will the Minister stress again that in this clause specifically he is talking about facilitating any presence? That is the wording that he has just used. Can he clarify exactly what he means? If the Minister were to do so, it would be an important point for the Bill as it proceeds.

[The Chair]

Order. Minister, before you continue, before the Committee rose earlier today, there was a conversation about clause 9 being in, and then I was told it was out. This is like the hokey cokey; it is back in again, just to confuse matters further. I was confused enough, so that point needs to be clarified.

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[Alex Davies-Jones]

I am grateful for the opportunity to speak to amendments to clause 9 and to clauses 23 and 24, which I did not speak on earlier. I am also very grateful that we are being broadcast live to the world and welcome that transparency for all who might be listening.

On clause 9, it is right that the user-to-user services will be required to have specific duties and to take appropriate measures to mitigate and manage the risk of harm to individuals and their likelihood of encountering priority illegal content. Again, however, the Bill does not go far enough, which is why we are seeking to make these important amendments. On amendment 18, it is important to stress that the current scope of the Bill does not capture the range of ways in which child abusers use social networks to organise abuse, including to form offender networks. They post digital breadcrumbs that signpost to illegal content on third-party messaging apps and the dark web, and they share child abuse videos that are carefully edited to fall within content moderation guidelines. This range of techniques, known as child abuse breadcrumbing, is a significant enabler of online child abuse.

Our amendment would give the regulator powers to tackle breadcrumbing and ensure a proactive upstream response. The amendment would ensure that tens of millions of interactions with accounts that actively enable the discovery and sharing of child abuse material will be brought into regulatory scope. It will not leave that as ambiguous. The amendment will also ensure that companies must tackle child abuse at the earliest possible stage. As it stands, the Bill would reinforce companies’ current focus only on material that explicitly reaches the criminal threshold. Because companies do not focus their approach on other child abuse material, abusers can exploit this knowledge to post carefully edited child abuse images and content that enables them to connect and form networks with other abusers. Offenders understand and can anticipate that breadcrumbing material will not be proactively identified or removed by the host site, so they are able to organise and link to child abuse in plain sight.

We all know that child abuse breadcrumbing takes many forms, but techniques include tribute sites where users create social media profiles using misappropriated identities of known child abuse survivors. These are used by offenders to connect with likeminded perpetrators to exchange contact information, form offender networks and signpost child abuse material elsewhere online. In the first quarter of 2021, there were 6 million interactions with such accounts.

Abusers may also use Facebook groups to build offender groups and signpost to child abuse hosted on third-party sites. Those groups are thinly veiled in their intentions; for example, as we heard in evidence sessions, groups are formed for those with an interest in children celebrating their 8th, 9th or 10th birthdays. Several groups with over 50,000 members remained alive despite being reported to Meta, and algorithmic recommendations quickly suggested additional groups for those members to join.

Lastly, abusers can signpost to content on third-party sites. Abusers are increasingly using novel forms of technology to signpost to online child abuse, including QR codes, immersive technologies such as the metaverse, and links to child abuse hosted on the blockchain. Given the highly agile nature of the child abuse threat and the demonstrable ability of sophisticated offenders to exploit new forms of technology, this amendment will ensure that the legislation is effectively futureproofed. Technological change makes it increasingly important that the ability of child abusers to connect and form offender networks can be disrupted at the earliest possible stage.

Turning to amendment 21, we know that child abuse is rarely siloed on a single platform or app. Well-established grooming pathways see abusers exploit the design features of social networks to contact children before they move communication across to other platforms, including livestreaming sites, as we have already heard, and encrypted messaging services. Offenders manipulate features such as Facebook’s algorithmic friend suggestions to make initial contact with a large number of children. They can then use direct messages to groom them and coerce children into sending sexual images via WhatsApp. Similarly, as we heard earlier, abusers can groom children through playing videogames and then bringing them on to another ancillary platform, such as Discord.

The National Society for the Prevention of Cruelty to Children has shared details of an individual whose name has been changed, and whose case particularly highlights the problems that children are facing in the online space. Ben was 14 when he was tricked on Facebook into thinking he was speaking to a female friend of a friend, who turned out to be a man. Using threats and blackmail, he coerced Ben into sending abuse images and performing sex acts live on Skype. Those images and videos were shared with five other men, who then bombarded Ben with further demands. His mum, Rachel, said:

“The abuse Ben suffered had a devastating impact on our family. It lasted two long years, leaving him suicidal.

It should not be so easy for an adult to meet and groom a child on one site then trick them into livestreaming their own abuse on another app, before sharing the images with like-minded criminals at the click of a button.

Social media sites should have to work together to stop this abuse happening in the first place, so other children do not have to go through what Ben did.”

The current drafting of the Bill does not place sufficiently clear obligations on platforms to co-operate on the cross-platform nature of child abuse. Amendment 21 would require companies to take reasonable and proportionate steps to share threat assessments, develop proportionate mechanisms to share offender intelligence, and create a rapid response arrangement to ensure that platforms develop a coherent, systemic approach to new and emerging threats. Although the industry has developed a systemic response to the removal of known child abuse images, these are largely ad hoc arrangements that share information on highly agile risk profiles. The cross-platform nature of grooming and the interplay of harms across multiple services need to be taken into account. If it is not addressed explicitly in the Bill, we are concerned that companies may be able to cite competition concerns to avoid taking action.

[Kirsty Blackman]

On the topic of child abuse images, the hon. Member spoke earlier about livestreaming and those images not being captured. I assume that she would make the same point in relation to this issue: these live images may not be captured by AI scraping for them, so it is really important that they are included in the Bill in some way as well.

[Alex Davies-Jones]

I completely agree with the hon. Member, and appreciate her intervention. It is fundamental for this point to be captured in the Bill because, as we are seeing, this is happening more and more. More and more victims are coming forward who have been subject to livestreaming that is not picked up by the technology available, and is then recorded and posted elsewhere on smaller platforms.

Legal advice suggests that cross-platform co-operation is likely to be significantly impeded by the negative interplay with competition law unless there is a clear statutory basis for enabling or requiring collaboration. Companies may legitimately have different risk and compliance appetites, or may simply choose to hide behind competition law to avoid taking a more robust form of action.

New and emerging technologies are likely to produce an intensification of cross-platform risks in the years ahead, and we are particularly concerned about the child abuse impacts in immersive virtual reality and alternative-reality environments, including the metaverse. A number of high-risk immersive products are already designed to be platform-agnostic, meaning that in-product communication takes place between users across multiple products and environments. There is a growing expectation that these environments will be built along such lines, with an incentive for companies to design products in this way in the hope of blunting the ability of Governments to pursue user safety objectives.

Separately, regulatory measures that are being developed in the EU, but are highly likely to impact service users in the UK, could result in significant unintended safety consequences. Although the interoperability provisions in the Digital Markets Act are strongly beneficial when viewed through a competition lens—they will allow the competition and communication of multiple platforms—they could, without appropriate safety mitigations, provide new means for abusers to contact children across multiple platforms, significantly increase the overall profile of cross-platform risk, and actively frustrate a broad number of current online safety responses. Amendment 21 will provide corresponding safety requirements that can mitigate the otherwise significant potential for unintended consequences.

The Minister referred to clauses 23 and 24 in relation to amendments 30 and 31. We think a similar consideration should apply for search services as well as for user-to-user services. We implore that the amendments be made, in order to prevent those harms from occurring.

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[Chris Philp]

The Government support the spirit of amendments 17 and 28, which seek to achieve critical objectives, but the Bill as drafted delivers those objectives. In relation to amendment 17 and cross-platform risk, clause 8 already sets out harms and risks—including CSEA risks—that arise by means of the service. That means through the service to other services, as well as on the service itself, so that is covered.

Amendment 28 calls for the risk assessments expressly to cover illegal child sexual exploitation content, but clause 8 already requires that to happen. Clause 8(5) states that the risk assessment must cover the

“risk of individuals who are users of the service encountering…each kind of priority illegal content”.

If we follow through the definition of priority illegal content, we find all those CSEA offences listed in schedule 6. The objective of amendment 28 is categorically delivered by clause 8(5)(b), referencing onwards to schedule 6.

[Kirsty Blackman]

The amendment specifically mentions the level and rates of those images. I did not quite manage to follow through all the things that the Minister just spoke about, but does the clause specifically talk about the level of those things, rather than individual incidents, the possibility of incidents or some sort of threshold for incidents, as in some parts of the Bill?

[Chris Philp]

The risk assessments that clause 8 requires have to be suitable and sufficient; they cannot be perfunctory and inadequate in nature. I would say that suitable and sufficient means they must go into the kind of detail that the hon. Lady requests. More details, most of which relate to timing, are set out in schedule 3. Ofcom will be making sure that these risk assessments are not perfunctory.

Importantly, in relation to CSEA reporting, clause 59, which we will come to, places a mandatory requirement on in-scope companies to report to the National Crime Agency all CSEA content that they detect on their platforms, if it has not already been reported. Not only is that covered by the risk assessments, but there is a criminal reporting requirement here. Although the objectives of amendments 17 and 28 are very important, I submit to the Committee that the Bill delivers the intention behind them already, so I ask the shadow Minister to withdraw them.

Question put, That the amendment be made.

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[Chris Philp]

My right hon. Friend, as always, makes a very good point. The codes of practice will be important, particularly to enable Ofcom to levy fines where appropriate and then successfully defend them. This is an area that may get litigated. I hope that, should lawyers litigating these cases look at our transcripts in the future, they will see how strongly those on both sides of the House feel about this point. I know that Ofcom will ensure that the codes of practice are properly drafted. We touched this morning on the point about timing; we will follow up with Ofcom to make sure that the promise it made us during the evidence session about the road map is followed through and that those get published in good time.

On the point about the Joint Committee, I commend my right hon. Friend for her persistence—[Interruption.] Her tenacity—that is the right word. I commend her for her tenacity in raising that point. I mentioned it to the Secretary of State when I saw her at lunchtime, so the point that my right hon. Friend made this morning has been conveyed to the highest levels in the Department.

I must move on to the final two amendments, 11 and 13, which relate to transparency. Again, we had a debate about transparency earlier, when I made the point about the duties in clause 64, which I think cover the issue. Obviously, we are not debating clause 64 now but it is relevant because it requires Ofcom—it is not an option but an obligation; Ofcom must do so—to require providers to produce a transparency report every year. Ofcom can say what is supposed to be in the report, but the relevant schedule lists all the things that can be in it, and covers absolutely everything that the shadow Minister and the hon. Member for Worsley and Eccles South want to see in there.

That requirement to publish transparently and publicly is in the Bill, but it is to be found in clause 64. While I agree with the Opposition’s objectives on this point, I respectfully say that those objectives are delivered by the Bill as drafted, so I politely and gently request that the amendments be withdrawn.

[Kirsty Blackman]

I have a couple of comments, particularly about amendments 15 and 16, which the Minister has just spoken about at some length. I do not agree with the Government’s assessment that the governance subsection is adequate. It states that the risk assessment must take into account

“how the design and operation of the service (including the business model, governance, use of proactive technology…may reduce or increase the risks identified.”

It is actually an assessment of whether the governance structure has an impact on the risk assessment. It has no impact whatever on the level at which the risk assessment is approved or not approved; it is about the risks that the governance structure poses to children or adults, depending on which section of the Bill we are looking at.

The Minister should consider what is being asked in the amendment, which is about the decision-making level at which the risk assessments are approved. I know the Minister has spoken already, but some clarification would be welcome. Does he expect a junior tech support member of staff, or a junior member of the legal team, to write the risk assessment and then put it in a cupboard? Or perhaps they approve it themselves and then nothing happens with it until Ofcom asks for it. Does he think that Ofcom would look unfavourably on behaviour like that? If he was very clear with us about that, it might put our minds at rest. Does he think that someone in a managerial position or a board member, or the board itself, should take decisions, rather than a very junior member of staff? There is a big spread of people who could be taking decisions. If he could give us an indication of what Ofcom might look favourably on, it would be incredibly helpful for our deliberations.

[Chris Philp]

I am anxious about time, but I will respond to that point because it is an important one. The hon. Lady is right to say that clause 10(6)(h) looks to identify the risks associated with governance. That is correct —it is a risk assessment. However in clause 11(2)(a), there is a duty to mitigate those risks, having identified what the risks are. If, as she hypothesised, a very junior person was looking at these matters from a governance point of view, that would be identified as a risk. If it was not, Ofcom would find that that was not sufficient or suitable. That would breach clause 10(2), and the service would then be required to mitigate. If it did not mitigate the risks by having a more senior person taking the decision, Ofcom would take enforcement action for its failure under clause 11(2)(a).

For the record, should Ofcom or lawyers consult the transcript to ascertain Parliament’s intention in the course of future litigation, it is absolutely the Government’s view, as I think it is the hon. Lady’s, that a suitable level of decision making for a children’s risk assessment would be a very senior level. The official Opposition clearly think that, because they have put it in their amendment. I am happy to confirm that, as a Minister, I think that. Obviously the hon. Lady, who speaks for the SNP, does too. If the transcripts of the Committee’s proceedings are examined in the future to ascertain Parliament’s intention, Parliament’s intention will be very clear.

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[Barbara Keeley]

May I say—this might be a point of order—how my constituency name is pronounced? I get a million different versions, but it is Worsley, as in “worse”. It is an unfortunate name for a great place.

I will speak to all the amendments in the group together, because they relate to how levels of risk are assessed in relation to certain characteristics. The amendments are important because small changes to the descriptions of risk assessment will help to close a significant gap in protection.

Clauses 10 and 12 introduce a duty on regulated companies to assess harms to adults and children who might have an innate vulnerability arising from being a member of a particular group or having a certain characteristic. However, Ofcom is not required to assess harms to people other than children who have that increased innate vulnerability. Amendment 71 would require Ofcom to assess risks of harm particularly affecting people with certain characteristics or membership of a group or groups as part of its risk register. That would reduce the regulatory burden if companies had Ofcom’s risk assessment to base their work on.

Getting this right is important. The risk management regime introduced by the Bill should not assume that all people are at the same risk of harm—they are clearly not. Differences in innate vulnerability increase the incidence and impact of harm, such as by increasing the likelihood of encountering content or of that content being harmful, or heightening the impact of the harm.

It is right that the Bill emphasises the vulnerability of children, but there are other, larger groups with innate vulnerability to online harm. As we know, that often reflects structural inequalities in society.

For example, women will be harmed in circumstances where men might not be, and they could suffer some harms that have a more serious impact than they might for men. A similar point can be made for people with other characteristics. Vulnerability is then compounded by intersectional issues—people might belong to more than one high-risk group—and I will come to that in a moment.

The initial Ofcom risk assessment introduced by clause 83 is not required to consider the heightened risks to different groups of people, but companies are required to assess that risk in their own risk assessments for children and adults. They need to be given direction by an assessment by Ofcom, which amendment 71 would require.

Amendments 72 to 75 address the lack of recognition in these clauses of intersectionality issues. They are small amendments in the spirit of the Bill’s risk management regime. As drafted, the Bill refers to a singular “group” or “characteristic” for companies to assess for risk. However, some people are subject to increased risks of harm arising from being members of more than one group. Companies’ risk assessments for children and adults should reflect intersectionality, and not just characteristics taken individually. Including the plural of “group” and “characteristic” in appropriate places would achieve that.

[Kirsty Blackman]

I will first speak to our amendment 85, which, like the Labour amendment, seeks to ensure that the Bill is crystal clear in addressing intersectionality. We need only consider the abuse faced by groups of MPs to understand why that is necessary. Female MPs are attacked online much more regularly than male MPs, and the situation is compounded if they have another minority characteristic. For instance, if they are gay or black, they are even more likely to be attacked. In fact, the MP who is most likely to be attacked is black and female. There are very few black female MPs, so it is not because of sheer numbers that they are at such increased risk of attack. Those with a minority characteristic are at higher risk of online harm, but the risk facing those with more than one minority characteristic is substantially higher, and that is what the amendment seeks to address.

I have spoken specifically about people being attacked on Twitter, Facebook and other social media platforms, but people in certain groups face an additional significant risk. If a young gay woman does not have a community around her, or if a young trans person does not know anybody else who is trans, they are much more likely to use the internet to reach out, to try to find people who are like them, to try to understand. If they are not accepted by their family, school or workplace, they are much more likely to go online to find a community and support—to find what is out there in terms of assistance—but using the internet as a vulnerable, at-risk person puts them at much more significant risk. This goes back to my earlier arguments about people requiring anonymity to protect themselves when using the internet to find their way through a difficult situation in which they have no role models.

It should not be difficult for the Government to accept this amendment. They should consider it carefully and understand that all of us on the Opposition Benches are making a really reasonable proposal. This is not about saying that someone with only one protected characteristic is not at risk; it is about recognising the intersectionality of risk and the fact that the risk faced by those who fit into more than one minority group is much higher than that faced by those who fit into just one. This is not about taking anything away from the Bill; it is about strengthening it and ensuring that organisations listen.

We have heard that a number of companies are not providing the protection that Members across the House would like them to provide against child sexual abuse. The governing structures, risk assessments, rules and moderation at those sites are better at ensuring that the providers make money than they are at providing protection. When regulated providers assess risk, it is not too much to ask them to consider not just people with one protected characteristic but those with multiple protected characteristics.

As MPs, we work on that basis every day. Across Scotland and the UK, we support our constituents as individuals and as groups. When protected characteristics intersect, we find ourselves standing in Parliament, shouting strongly on behalf of those affected and giving them our strongest backing, because we know that that intersection of harms is the point at which people are most vulnerable, in both the real and the online world. Will the Minister consider widening the provision so that it takes intersectionality into account and not only covers people with one protected characteristic but includes an over and above duty? I genuinely do not think it is too much for us to ask providers, particularly the biggest ones, to make this change.

[Chris Philp]

Once again, the Government recognise the intent behind these amendments and support the concept that people with multiple intersecting characteristics, or those who are members of multiple groups, may experience—or probably do experience—elevated levels of harm and abuse online compared with others. We completely understand and accept that point, as clearly laid out by the hon. Member for Aberdeen North.

There is a technical legal reason why the use of the singular characteristic and group singular is adopted here. Section 6(c) of the Interpretation Act 1978 sets out how words in Bills and Acts are interpreted, namely that such words in the singular also cover the plural. That means that references in the singular, such as

“individuals with a certain characteristic”

in clause 10(6)(d), also cover characteristics in the plural. A reference to the singular implies a reference to the plural.

Will those compounded risks, where they exist, be taken into account? The answer is yes, because the assessments must assess the risk in front of them. Where there is evidence that multiple protected characteristics or the membership of multiple groups produce compounded risks, as the hon. Lady set out, the risk assessment has to reflect that. That includes the general sectoral risk assessment carried out by Ofcom, which is detailed in clause 83, and Ofcom will then produce guidance under clause 84.

The critical point is that, because there is evidence of high levels of compounded risk when people have more than one characteristic, that must be reflected in the risk assessment, otherwise it is inadequate. I accept the point behind the amendments, but I hope that that explains, with particular reference to the 1978 Act, why the Bill as drafted covers that valid point.

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[Chris Philp]

I would be delighted to speak to the amendment, which would change the existing user empowerment duty in clause 14 to require category 1 services to enable adult users to see whether other users are verified. In effect, however, that objective already follows as a natural consequence of the duty in clause 14(6). When a user decides to filter out non-verified users, by definition such users will be able to see content only from verified users, so they could see from that who was verified and who was not. The effect intended by the amendment, therefore, is already achieved through clause 14(6).

[Kirsty Blackman]

I am sorry to disagree with the Minister so vigorously, but that is a rubbish argument. It does not make any sense. There is a difference between wanting to filter out everybody who is not verified and wanting to actually see if someone who is threatening someone else online is a verified or a non-verified user. Those are two very different things. I can understand why a politician, for example, might not want to filter out unverified users but would want to check whether a person was verified before going to the police to report a threat.

[Chris Philp]

When it comes to police investigations, if something is illegal and merits a report to the police, users should report it, regardless of whether someone is verified or not—whatever the circumstances. I would encourage any internet user to do that. That effectively applies on Twitter already; some people have blue ticks and some people do not, and people should report others to the police if they do something illegal, whether or not they happen to have a blue tick.

Amendment 47 seeks to create a definition of identity verification in clause 189. In addition, it would compel the person’s real name to be displayed. I understand the spirit of the amendment, but there are two reasons why I would not want to accept it and would ask hon. Members not to press it. First, the words “identity verification” are ordinary English words with a clear meaning and we do not normally define in legislation ordinary English words with a clear meaning. Secondly, the amendment would add the new requirement that, if somebody is verified, their real name has to be displayed, but I do not think that that is the effect of the drafting as it stands. Somebody may be verified, and the company knows who they are—if the police go to the company, they will have the verified information—but there is no obligation, as the amendment is drafted, for that information to be displayed publicly. The effect of that part of the amendment would be to force users to choose between disclosing their identity to everyone or having no control over who they interact with. That may not have been the intention, but I am not sure that this would necessarily make sense.

New clause 8 would place requirements on Ofcom about how to produce guidance on user identity verification and what that guidance must contain. We already have provisions on that in clause 58, which we will no doubt come to, although probably not later on today—maybe on Thursday. Clause 58 allows Ofcom to include in its regulatory guidance the principles and standards referenced in the new clause, which can then assist service providers in complying with their duties. Of course, if they choose to ignore the guidelines and do not comply with their duties, they will be subject to enforcement action, but we want to ensure that there is flexibility for Ofcom, in writing those guidelines, and for companies, in following those guidelines or taking alternative steps to meet their duty.

This morning, a couple of Members talked about the importance of remaining flexible and being open to future changes in technology and a wide range of user needs. We want to make sure that flexibility is retained. As drafted, new clause 8 potentially undermines that flexibility. We think that the powers set out in clause 58 give Ofcom the ability to set the relevant regulatory guidance.

Clause 14 implements the proposals made by my hon. Friend the Member for Stroud in her ten-minute rule Bill and the proposals made, as the shadow Minister has said, by a number of third-party stakeholders. We should all welcome the fact that these new user empowerment duties have now been included in the Bill in response to such widespread parliamentary lobbying.

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[Kim Leadbeater]

I rise to speak to amendments 105 and 106, in my name, on protecting democracy and democratic debate.

Within the Bill, there are significant clauses intended to prevent the spread of harm online, to protect women and girls against violence and to help prevent child sexual exploitation, while at the same time protecting the right of journalists to do their jobs. Although those clauses are not perfect, I welcome them.

The Bill is wide-ranging. The Minister talked on Second Reading about the power in clause 150 to protect another group—those with epilepsy—from being trolled with flashing images. That subject is close to my heart due to the campaign for Zach’s law—Zach is a young boy in my constituency. I know we will return to that important issue later in the Committee, and I thank the Minister for his work on it.

In protecting against online harm while preserving fundamental rights and values, we must also address the threats posed to those involved in the democratic process. Let me be clear: this is not self-serving. It is about not just MPs but all political candidates locally and nationally and those whose jobs facilitate the execution of our democratic process and political life: the people working on elections or for those elected to public office at all levels across the UK. These people must be defended from harm not only for their own protection, but to protect our democracy itself and, with it, the right of all our citizens to a political system capable of delivering on their priorities free from threats and intimidation.

Many other groups in society are also subjected to a disproportionate amount of targeted abuse, but those working in and around politics sadly receive more than almost any other people in this country, with an associated specific set of risks and harms. That does not mean messages gently, or even firmly, requesting us to vote one way or another—a staple of democratic debate—but messages of hate, abuse and threats intended to scare people in public office, grind them down, unfairly influence their voting intentions or do them physical and psychological harm. That simply cannot be an acceptable part of political life.

As I say, we are not looking for sympathy, but we have a duty to our democracy to try to stamp that out from our political discourse. Amendment 105 would not deny anybody the right to tell us firmly where we are going wrong—quite right, too—but it is an opportunity to draw the essential distinction between legitimately holding people in public life to account and illegitimate intimidation and harm.

The statistics regarding the scale of online abuse that MPs receive are shocking. In 2020, a University of Salford study found that MPs received over 7,000 abusive or hate-filled tweets a month. Seven thousand separate messages of harm a month on Twitter alone directed at MPs is far too many, but who in this room does not believe that the figure is almost certainly much higher today? Amnesty conducted a separate study in 2017 looking at the disproportionate amount of abuse that women and BAME MPs faced online, finding that my right hon. Friend the Member for Hackney North and Stoke Newington (Ms Abbott) was the recipient of almost a third of all the abusive tweets analysed, as alluded to already by the hon. Member for Edinburgh—

[Kirsty Blackman]

Aberdeen North.

[Kim Leadbeater]

I knew that. [Laughter.]

Five years later, we continue to see significant volumes of racist, sexist and homophobic hate-filled abuse and threats online to politicians of all parties. That is unacceptable in itself, but we must ask whether this toxic environment helps to keep decent people in politics or, indeed, attracts good people into politics, so that our democracy can prosper into the future across the political spectrum. The reality we face is that our democracy is under attack online each and every day, and every day we delay acting is another day on which abuse becomes increasingly normalised or is just seen as part of the job for those who have put themselves forward for public service. This form of abuse harms society as a whole, so it deserves specific consideration in the Bill.

While elected Members and officials are not a special group of people deserving of more legal protections than anyone else, we must be honest that the abuse they face is distinct and specific to those roles and directly affects our democracy itself. It can lead to the most serious physical harm, with two Members of Parliament having been murdered in the last six years, and many others face death threats or threats of sexual or other violence on a daily basis. However, this is not just about harm to elected representatives; online threats are often seen first, and sometimes only, by their members of staff. They may not be the intended target, but they are often the people harmed most. I am sure we all agree that that is unacceptable and cannot continue.

All of us have probably reported messages and threats to social media platforms and the police, with varying degrees of success in terms of having them removed or the individuals prosecuted. Indeed, we sadly heard examples of that from my hon. Friend the shadow Minister. Often we are told that nothing can be done. Currently, the platforms look at their own rules to determine what constitutes freedom of speech or expression and what is hateful speech or harm. That fine line moves. There is no consistency across platforms, and we therefore urgently need more clarity and a legal duty in place to remove that content quickly.

Amendment 105 would explicitly include in the Bill protection and consideration for those involved in UK elections, whether candidates or staff. Amendment 106 would go further and place an obligation on Ofcom to produce a code of practice, to be issued to the platforms. It would define what steps platforms must take to protect those involved in elections and set out what content is acceptable or unacceptable to be directed at them.

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Let us be honest: will this amendment solve the issue entirely? No. However, does more need to be done to protect our democracy? Yes. I am in constant conversation with people and organisations in this sector about what else could be brought forward to assist the police and the Crown Prosecution Service in prosecuting those who wish to harm those elected to public office—both online and offline. Directly addressing the duty of platforms to review content, remove harmful speech and report those who wish to do harm would, I believe, be a positive first step towards protecting our democratic debate and defending those who work to make it effective on behalf of the people of the United Kingdom.

[Kirsty Blackman]

I want to make a few comments on the amendment. As a younger female parliamentarian, I find that I am often asked to speak to young people about becoming an MP or getting involved in politics. I find it difficult to say to young women, “Yes, you should do this,” and most of the reason for that is what people are faced with online. It is because a female MP cannot have a Twitter account without facing abuse. I am sure male MPs do as well, but it tends to be worse for women.

We cannot engage democratically and with constituents on social media platforms without receiving abuse and sometimes threats as well. It is not just an abusive place to be—that does not necessarily meet the threshold for illegality—but it is pretty foul and toxic. There have been times when I have deleted Twitter from my phone because I just need to get away from the vile abuse that is being directed towards me. I want, in good conscience, to be able to make an argument to people that this is a brilliant job, and it is brilliant to represent constituents and to make a difference on their behalf at whatever level of elected politics, but right now I do not feel that I am able to do that.

When my footballing colleague, the hon. Member for Batley and Spen, mentions “UK elections” in the amendment, I assume she means that in the widest possible way—elections at all levels.

[Kim Leadbeater]

indicated assent.

[Kirsty Blackman]

Sometimes we miss out the fact that although MPs face abuse, we have a level of protection as currently elected Members. Even if there were an election coming up, we have a level of security protection and access that is much higher than for anybody else challenging a candidate or standing in a council or a Scottish Parliament election. As sitting MPs, we already have an additional level of protection because of the security services we have in place. We need to remember, and I assume this is why the amendment is drawn in a pretty broad way, that everybody standing for any sort of elected office faces significant risk of harm—again, whether or not that meets the threshold for illegality.

There are specific things that have been mentioned. As has been said, epilepsy is specifically mentioned as a place where specific harm occurs. Given the importance of democracy, which is absolutely vital, we need to have a democratic system where people are able to stand in elections and make their case. Given the importance of democracy, which is absolutely vital, we need to have a democratic system where people are able to stand in elections and make their case. That is why we have election addresses and a system where the election address gets delivered through every single person’s door. There is an understanding and acceptance by people involved in designing democratic processes that the message of all candidates needs to get out there. If the message of all candidates cannot get out there because some people are facing significant levels of abuse online, then democracy is not acting in the way that it should be. These amendments are fair and make a huge amount of sense. They are protecting the most important tenets of democracy and democratic engagement.

I want to say something about my own specific experiences. We have reported people to the police and have had people in court over the messages they have sent, largely by email, which would not be included in the Bill, but there have also been some pretty creepy ones on social media that have not necessarily met the threshold. As has been said, it is my staff who have had to go to court and stand in the witness box to explain the shock and terror they have felt on seeing the email or the communication that has come in, so I think any provision should include that.

Finally, we have seen situations where people working in elections—this is not an airy-fairy notion, but something that genuinely happened—have been photographed and those pictures have been shared on social media, and they have then been abused as a result. They are just doing their job, handing out ballot papers or standing up and announcing the results on the stage, and they have to abide by the processes that are in place now. In order for us to have free and fair elections that are run properly and that people want to work at and support, we need to have that additional level of protection. The hon. Member for Batley and Spen made a very reasonable argument and I hope the Minister listened to it carefully.

[Chris Philp]

I have listened very carefully to both the hon. Member for Batley and Spen and the hon. Member for Aberdeen North. I agree with both of them that abuse and illegal activity directed at anyone, including people running for elected office, is unacceptable. I endorse and echo the comments they made in their very powerful and moving speeches.

In relation to the technicality of these amendments, what they are asking for is in the Bill already but in different places. This clause is about protecting content of “democratic importance” and concerns stopping online social media firms deleting content through over-zealous takedown. What the hon. Members are talking about is different. They are talking about abuse and illegal activities, such as rape threats, that people get on social media, particularly female MPs, as they both pointed out. I can point to two other places in the Bill where what they are asking for is delivered.

First, there are the duties around illegal content that we debated this morning. If there is content online that is illegal—some of the stuff that the shadow Minister referred to earlier sounds as if it would meet that threshold—then in the Bill there is a duty on social media firms to remove that content and to proactively prevent it if it is on the priority list. The route to prosecution will exist in future, as it does now, and the user-verification measures, if a user is verified, make it more likely for the police to identify the person responsible. In the context of identifying people carrying out abuse, I know the Home Office is looking at the Investigatory Powers Act 2016 as a separate piece of work that speaks to that issue.

So illegal content is dealt with in the illegal content provisions in the Bill, but later we will come to clause 150, which updates the Malicious Communications Act 1988 and creates a new harmful communications offence. Some of the communications that have been described may not count as a criminal offence under other parts of criminal law, but if they meet the test of harmful communication in clause 150, they will be criminalised and will therefore have to be taken down, and prosecution will be possible. In meeting the very reasonable requests that the hon. Members for Batley and Spen and for Aberdeen North have made, I would point to those two parts of the Bill.

[Kirsty Blackman]

But clause 150(5) says that if a message

“is, or is intended to be, a contribution to a matter of public interest”,

people are allowed to send it, which basically gives everybody a get-out clause in relation to anything to do with elections.

[Chris Philp]

No, it does not.

[Kirsty Blackman]

I know we are not discussing that part of the Bill, and if the Minister wants to come back to this when we get to clause 150, I have no problem with that.

[Chris Philp]

I will answer the point now, as it has been raised. Clause 150 categorically does not give a get-out-of-jail-free card or provide an automatic excuse. Clearly, there is no way that abusing a candidate for elected office with rape threats and so on could possibly be considered a matter of public interest. In fact, even if the abuse somehow could be considered as possibly contributing to public debate, clause 150(5) says explicitly in line 32 on page 127:

“but that does not determine the point”.

Even where there is some potentially tenuous argument about a contribution to a matter of public interest, which most definitely would not be the case for the rape threats that have been described, that is not determinative. It is a balancing exercise that gets performed, and I hope that puts the hon. Lady’s mind at rest.

Online Safety Bill (Fifth sitting)

Kirsty Blackman Excerpts

Committee stage
Tuesday 7th June 2022 Public Bill Committees

[Alex Davies-Jones]

We do not oppose clauses 2, 3 or 4, or the intentions of schedules 1 and 2, and have not sought to amend them at this stage, but this is an important opportunity to place on record some of the Opposition’s concerns as the Bill proceeds.

The first important thing to note is the broadness in the drafting of all the definitions. A service has links to the UK if it has a significant number of users in the UK, if the UK users are a target market, or if

“there are reasonable grounds to believe there is a material risk of significant harm to individuals”

in the UK using the service. Thus, territorially, a very wide range of online services could be caught. The Government have estimated in their impact assessment that 25,100 platforms will be in scope of the new regime, which is perhaps a conservative estimate. The impact assessment also notes that approximately 180,000 platforms could potentially be considered in scope of the Bill.

The provisions on extraterritorial jurisdiction are, again, extremely broad and could lead to some international platforms seeking to block UK users in a way similar to that seen following the introduction of GDPR. Furthermore, as has been the case under GDPR, those potentially in scope through the extraterritorial provisions may vigorously resist attempts to assert jurisdiction.

Notably absent from schedule 1 is an attempt to include or define how the Bill and its definitions of services that are exempt may adapt to emerging future technologies. The Minister may consider that a matter for secondary legislation, but as he knows, the Opposition feel that the Bill already leaves too many important matters to be determined at a later stage via statutory instruments. Although it good to see that the Bill has incorporated everyday internet behaviour such as a like or dislike button, as well as factoring in the use of emojis and symbols, it fails to consider how technologies such as artificial intelligence will sit within the framework as it stands.

It is quite right that there are exemptions for everyday user-to-user services such as email, SMS, and MMS services, and an all-important balance to strike between our fundamental right to privacy and keeping people safe online. That is where some difficult questions arise on platforms such as WhatsApp, which are embedded with end-to-end encryption as a standard feature. Concerns have been raised about Meta’s need to extend that feature to Instagram and Facebook Messenger.

The Opposition also have concerns about private messaging features more widely. Research from the Centre for Missing and Exploited Children highlighted the fact that a significant majority of online child abuse takes place in private messages. For example, 12 million of the 18.4 million child sexual abuse reports made by Facebook in 2019 related to content shared on private channels. Furthermore, recent data from the Office for National Statistics shows that private messaging plays a central role in contact between children and people they have not met offline before. Nearly three quarters—74%—of cases of children contacted by someone they do not know initially take place by private message. We will address this issue further in new clause 20, but I wanted to highlight those exemptions early on, as they are relevant to schedule 1.

On a similar point, we remain concerned about how emerging online systems such as the metaverse have had no consideration in Bill as it stands. Only last week, colleagues will have read about a researcher from a non- profit organisation that seeks to limit the power of large corporations, SumOfUs, who claimed that she experienced sexual assault by a stranger in Meta’s virtual reality space, Horizon Worlds. The organisation’s report said:

“About an hour into using the platform, a SumOfUs researcher was led into a private room at a party where she was raped by a user who kept telling her to turn around so he could do it from behind while users outside the window could see—all while another user in the room watched and passed around a vodka bottle.”

There is currently no clear distinction about how these very real technologies will sit in the Bill more widely. Even more worryingly, there has been no consideration of how artificial intelligence systems such as Horizon Worlds, with clear user-to-user functions, fit within the exemptions in schedule 1. If we are to see exemptions for internal business services or services provided by public bodies, along with many others, as outlined in the schedule, we need to make sure that the exemptions are fit for purpose and in line with the rapidly evolving technology that is widely available overseas. Before long, I am sure that reality spaces such as Horizon Worlds will become more and more commonplace in the UK too.

I hope that the Minister can reassure us all of his plans to ensure that the Bill is adequately future-proofed to cope with the rising expansion of the online space. Although we do not formally oppose the provisions outlined in schedule 1, I hope that the Minister will see that there is much work to be done to ensure that the Bill is adequately future-proofed to ensure that the current exemptions are applicable to future technologies too.

Turning to schedule 2, the draft Bill was hugely lacking in provisions to tackle pornographic content, so it is a welcome step that we now see some attempts to tackle the rate at which pornographic content is easily accessed by children across the country. As we all know, the draft Bill only covered pornography websites that allow user-generated content such as OnlyFans. I am pleased to see that commercial pornography sites have now been brought within scope. This positive step forward has been made possible thanks to the incredible efforts of campaigning groups, of which there are far too many to mention, and from some of which we took evidence. I pay tribute to them today. Over the years, it is thanks to their persistence that the Government have been forced to take notice and take action.

Once again—I hate to repeat myself—I urge the Minister to consider how far the current definitions outlined in schedule 2 relating to regulated provider pornographic content will go to protect virtual technologies such as those I referred to earlier. We are seeing an increase in all types of pornographic and semi-pornographic content that draws on AI or virtual technology. An obvious example is the now thankfully defunct app that was making the rounds online in 2016 called DeepNude. While available, the app used neural networks to remove clothing from images of women, making them look realistically nude. The ramifications and potential for technology like this to take over the pornographic content space is essentially limitless.

I urge the Minister carefully to keep in mind the future of the online space as we proceed. More specifically, the regulation of pornographic content in the context of keeping children safe is an area where we can all surely get on board. The Opposition have no formal objection at this stage to the provisions outlined in schedule 2.

[Kirsty Blackman (Aberdeen North) (SNP)]

Thank you, Sir Roger, for chairing our sittings. It is a pleasure to be part of this Bill Committee. I have a couple of comments on clause 2 and more generally.

The Opposition spokesperson, the hon. Member for Pontypridd, made some points about making sure that we are future-proofing the Bill. There are some key issues where we need to make sure that we are not going backwards. That particularly includes private messaging. We need to make sure that the ability to use AI to find content that is illegal, involving child sexual abuse for example, in private messages is still included in the way that it is currently and that the Bill does not accidentally bar those very important safeguards from continuing. That is one way in which we need to be clear on the best means to go forward with the Bill.

Future-proofing is important—I absolutely agree that we need to ensure that the Bill either takes into account the metaverse and virtual reality or ensures that provisions can be amended in future to take into account the metaverse, virtual reality and any other emerging technologies that we do not know about and cannot even foresee today. I saw a meme online the other day that was somebody taking a selfie of themselves wearing a mask and it said, “Can you imagine if we had shown somebody this in 1995 and asked them what this was? They wouldn’t have had the faintest idea.” The internet changes so quickly that we need to ensure that the Bill is future-proofed, but we also need to make sure that it is today-proofed.

I still have concerns, which I raised on Second Reading, about whether the Bill adequately encompasses the online gaming world, where a huge number of children use the internet—and where they should use it—to interact with their friends in a safe way. A lot of online gaming is free from the bullying that can be seen in places such as WhatsApp, Snapchat and Instagram. We need to ensure that those safeguards are included for online gaming. Private messaging is a thing in a significant number of online games, but many people use oral communication—I am thinking of things such as Fortnite and Roblox, which is apparently a safe space, according to Roblox Corporation, but according to many researchers is a place where an awful lot of grooming takes place.

My other question for the Minister—I am not bothered if I do not get an answer today, as I would rather have a proper answer than the Minister try to come up with an answer right at this moment—is about what category the app store and the Google Play store fall into.

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[The Chair]

I am reluctant to do that. It is a technical fault and it is clearly undesirable, but I do not think we can suspend the Committee for the sake of a technical problem. Every member of the public who wishes to express an interest in these proceedings is able to be present if they choose to do so. Although I understand the hon. Lady’s concern, we have to continue. We will get it fixed as soon as we can.

[Kirsty Blackman]

rose—

[Kim Leadbeater (Batley and Spen) (Lab)]

Will the hon. Lady give way?

[Kirsty Blackman]

Absolutely.

[Kim Leadbeater]

You are making some really important points about the world of the internet and online gaming for children and young people. That is where we need some serious consideration about obligations on providers about media literacy for both children and grown-ups. Many people with children know that this is a really dangerous space for young people, but we are not quite sure we have enough information to understand what the threats, risks and harms are. That point about media literacy, particularly in regard to the gaming world, is really important.

[The Chair]

Order. Before we proceed, the same rules apply in Committee as on the Floor of the House to this extent: the Chair is “you”, and you speak through the Chair, so it is “the hon. Lady”. [Interruption.] One moment.

While I am on my feet, I should perhaps have said earlier, and will now say for clarification, that interventions are permitted in exactly the same way as they are on the Floor of the House. In exactly the same way, it is up to the Member who has the Floor to decide whether to give way or not. The difference between these debates and those on the Floor of the House is of course that on the Floor of the House a Member can speak only once, whereas in Committee you have the opportunity to come back and speak again if you choose to do so. Once the Minister is winding up, that is the end of the debate. The Chair would not normally admit, except under exceptional circumstances, any further speech, as opposed to an intervention.

[Kirsty Blackman]

Thank you, Sir Roger.

I do not want to get sidetracked, but I agree that there is a major parental knowledge gap. Tomorrow’s parents will have grown up on the internet, so in 20 years’ time we will have not have that knowledge gap, but today media literacy is lacking particularly among parents as well as among children. In Scotland, media literacy is embedded in the curriculum; I am not entirely sure what the system is in the rest of the UK. My children are learning media literacy in school, but there is still a gap about media literacy for parents. My local authority is doing a media literacy training session for parents tomorrow night, which I am very much looking forward to attending so that I can find out even more about how to keep my children safe online.

I was asking the Minister about the App Store and the Google Play Store. I do not need an answer today, but one at some point would be really helpful. Do the App Store, the Google Play Store and other stores of that nature fall under the definition of search engines or of user-to-user content? The reality is that if somebody creates an app, presumably they are a user. Yes, it has to go through an approval process by Apple or Google, but once it is accepted by them, it is not owned by them; it is still owned by the person who generated it. Therefore, are those stores considered search engines, in that they are simply curating content, albeit moderated content, or are they considered user-to-user services?

That is really important, particularly when we are talking about age verification and children being able to access various apps. The stores are the key gateways where children get apps. Once they have an app, they can use all the online services that are available on it, in line with whatever parental controls parents choose to put in place. I would appreciate an answer from the Minister, but he does not need to provide it today. I am happy to receive it at a later time, if that is helpful.

[Dame Maria Miller]

I want to pick up on two issues, which I hope the Minister can clarify in his comments at the end of this section.

First, when we took evidence, the Internet Watch Foundation underlined the importance of end-to-end encryption being in scope of the Bill, so that it does not lose the ability to pick up child abuse images, as has already been referred to in the debate. The ability to scan end-to-end encryption is crucial. Will the Minister clarify if that is in scope and if the IWF will be able to continue its important work in safeguarding children?

[Kirsty Blackman]

A number of people have raised concerns about freedom of speech in relation to end-to-end encryption. Does the right hon. Lady agree with me that, there should not be freedom of speech when it comes to child sexual abuse images, and that it is reasonable for those systems to check for child sexual abuse images?

[Dame Maria Miller]

The hon. Lady is right to pick up on the nuance and the balance that we have to strike in legislation between freedom of speech and the protection of vulnerable individuals and children. I do not think there can be many people, particularly among those here today, who would want anything to trump the safeguarding of children. Will the Minister clarify exactly how the Bill works in relation to such important work?

Secondly, it is important that the Government have made the changes to schedule 2. They have listened closely on the issue of pornography and extended the provisions of the Bill to cover commercial pornography. However, the hon. Member for Pontypridd mentioned nudification software, and I am unclear whether the Bill would outlaw such software, which is designed to sexually harass women. That software takes photographs only of women, because its database relates only to female figures, and makes them appear to be completely naked. Does that software fall in scope of the Bill? If not, will the Minister do something about that? The software is available and we have to regulate it to ensure that we safeguard women’s rights to live without harassment in their day-to-day life.

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[Alex Davies-Jones]

I want to just put it on the record that the irony is not lost on me that we are having tech issues relating to the discussion of the Online Safety Bill. The Opposition have huge concerns regarding clause 5. We share the frustrations of stakeholders who have been working on these important issues for many years and who feel the Bill has been drafted in overly complex way. In its evidence, the Carnegie UK Trust outlined its concerns over the complexity of the Bill, which will likely lead to ineffective regulation for both service users and companies. While the Minister is fortunate to have a team of civil servants behind him, he will know that the Opposition sadly do not share the same level of resources—although I would like to place on the record my sincere thanks to my researcher, Freddie Cook, who is an army of one all by herself. Without her support, I would genuinely not know where I was today.

Complexity is an issue that crops up time and again when speaking with charities, stakeholders and civil society. We all recognise that the Bill will have a huge impact however it passes, but the complexity of its drafting is a huge barrier to implementation. The same can be said for the regulation. A Bill as complex as this is likely to lead to ineffective regulation for both service users and companies, who, for the first time, will be subject to specific requirements placed on them by the regulator. That being said, we absolutely support steps to ensure that providers of regulated user-to-user services and regulated search services have to abide by a duty of care regime, which will also see the regulator able to issue codes of practice.

I would also like to place on record my gratitude—lots of gratitude today—to Professor Lorna Woods and Will Perrin, who we heard from in evidence sessions last week. Alongside many others, they have been and continue to be an incredible source of knowledge and guidance for my team and for me as we seek to unpick the detail of this overly complex Bill. Colleagues will also be aware that Professor Woods and Mr Perrin originally developed the idea of a duty of care a few years ago now; their model was based on the idea that social media providers should be,

“seen as responsible for public space they have created, much as property owners or operators are in a physical world.”

It will come as no surprise to the Minister that Members of the Opposition fully fall behind that definition and firmly believe that forcing platforms to identify and act on harms that present a reasonable chance of risk is a positive step forward.

More broadly, we welcome moves by the Government to include specific duties on providers of services likely to be accessed by children, although I have some concerns about just how far they will stretch. Similarly, although I am sure we will come to address those matters in the debates that follow, we welcome steps to require Ofcom to issue codes of practice, but have fundamental concerns about how effective they will be if Ofcom is not allowed to remain fully independent and free from Government influence.

Lastly, on subsection 7, I imagine our debate on chapter 7 will be a key focus for Members. I know attempts to define key terms such as “priority content” will be a challenge for the Minister and his officials but we remain concerned that there are important omissions, which we will come to later. It is vital that those key terms are broad enough to encapsulate all the harms that we face online. Ultimately, what is illegal offline must be approached in the same way online if the Bill is to have any meaningful positive impact, which is ultimately what we all want.

[Kirsty Blackman]

I want to make a couple of brief comments. Unfortunately, my hon. Friend the Member for Ochil and South Perthshire is not here as, ironically, he is at the DCMS committee taking evidence on the Online Safety Bill. That is a pretty unfortunate clash of timing, but that is why I am here solo for the morning.

I wanted to make a quick comment on subsection 7. The Minister will have heard the evidence given on schedule 7 and the fact that the other schedules, particularly schedule 6, has a Scottish-specific section detailing the Scottish legislation that applies. Schedule 7 has no Scotland-specific section and does not adequately cover the Scottish legislation. I appreciate that the Minister has tabled amendment 126, which talks about the Scottish and Northern Irish legislation that may be different from England and Wales legislation, but will he give me some comfort that he does intend Scottish-specific offences to be added to schedule 7 through secondary legislation? There is a difference between an amendment on how to add them and a commitment that they will be added if necessary and if he feels that that will add something to the Bill. If he could commit that that will happen, I would appreciate that—obviously, in discussion with Scottish Ministers if amendment 126 is agreed. It would give me a measure of comfort and would assist, given the oral evidence we heard, in overcoming some of the concerns raised about schedule 7 and the lack of inclusion of Scottish offences.

[Dame Maria Miller]

In many ways, clause 6 is the central meat of the Bill. It brings into play a duty of care, which means that people operating online will be subject to the same rules as the rest of us when it comes to the provision of services. But when it comes to the detail, the guidance and codes that will be issued by Ofcom will play a central role. My question for the Minister is: in the light of the evidence that we received, I think in panel three, where the providers were unable to define what was harmful because they had not yet seen codes of practice from Ofcom, could he update us on when those codes and guidance might be available? I understand thoroughly why they may not be available at this point, and they certainly should not form part of the Bill because they need to be flexible enough to be changed in future, but it is important that we know how the guidance and codes work and that they work properly.

Will the Minister update the Committee on what further consideration he and other Ministers have given to the establishment of a standing committee to scrutinise the implementation of the Bill? Unless we have that in place, it will be difficult to know whether his legislation will work.

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[Dame Maria Miller]

The hon. Gentleman brings up an important point. We did hear about that in the evidence. I have no doubt the Secretary of State will not want to interfere in the workings of Ofcom. Having been in his position, I know there would be no desire for the Department to get involved in that, but I can understand why the Government might want the power to ensure things are working as they should. Perhaps the answer to the hon. Gentleman’s question is to have a standing committee scrutinising the effectiveness of the legislation and the way in which it is put into practice. That committee could be a further safeguard against what he implies: an unnecessary overreach of the Secretary of State’s powers.

[Kirsty Blackman]

Thank you, Sir Roger, for allowing me to intervene again. I was not expecting the standing committee issue to be brought up at this point, but I agree that there needs to be a post-implementation review of the Bill. I asked a series of written questions to Departments about post-legislative review and whether legislation that the Government have passed has had the intended effect. Most of the Departments that answered could not provide information on the number of post-legislative reviews. Of those that could provide me with the information, none of them had managed to do 100% of the post-implementation reviews that they were supposed to do.

It is important that we know how the Bill’s impact will be scrutinised. I do not think it is sufficient for the Government to say, “We will scrutinise it through the normal processes that we normally use,” because it is clear that those normal processes do not work. The Government cannot say that legislation they have passed has achieved the intended effect. Some of it will have and some of it will not have, but we do not know because we do not have enough information. We need a standing committee or another way to scrutinise the implementation.

[Dame Maria Miller]

I thank the hon. Lady for raising this point. Having also chaired a Select Committee, I can understand the sensitivities that this might fall under the current DCMS Committee, but the reality is that the Bill’s complexity and other pressures on the DCMS Committee means that this perhaps should be seen as an exceptional circumstance—in no way is that meant as a disrespect to that Select Committee, which is extremely effective in what it does.

[Kirsty Blackman]

I completely agree. Having sat on several Select Committees, I am aware of the tight timescales. There are not enough hours in the day for Select Committees to do everything that they would like to do. It would be unfortunate and undesirable were this matter to be one that fell between the cracks. Perhaps DCMS will bring forward more legislation in future that could fall between the cracks. If the Minister is willing to commit to a standing committee or anything in excess of the normal governmental procedures for review, that would be a step forward from the position that we are currently in. I look forward to hearing the Minister’s views on that.

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Our amendment 69 would require regulated companies to designate a senior manager as a safety controller who is legally responsible for ensuring that the service meets its illegality risk assessment and content safety duties and is criminally liable for significant and egregious failures to protect users from harms. Typically, senior executives in technology companies have not taken their safeguarding responsibilities seriously, and Ofcom’s enforcement powers remain poorly targeted towards delivering child safety outcomes. The Bill is an opportunity to promote cultural change within companies and to embed compliance with online safety regulations at board level but, as it stands, it completely fails to do so.

[Kirsty Blackman]

I do not intend to speak to this specific point, but I wholeheartedly agree and will be happy to back amendment 69, should the hon. Lady press it to a vote.

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Secondly, providing information is pretty cut and dried. We say, “Give us that information. Have you provided it—yes or no? Is that information accurate—yes or no?” It is pretty obvious what the individual executive must do to meet that duty. When it comes to some of the other duties, that clarity that comes with information provision is sometimes less obvious, which makes it harder to justify expanding criminal liability to those circumstances.

[Kirsty Blackman]

Will the Minister give way?

[Chris Philp]

In a moment.

For those reasons, I think we have drawn the line in the right place. There is personal criminal liability for information provision, with fines of 10% of local revenue and service disruption—unplugging powers—as well. Having thought about it quite carefully, I think we have struck the balance in the right place. We do not want to deter people from offering services in the UK. If they worried that they might go to prison too readily, it might deter people from locating here. I fully recognise that there is a balance to strike. I feel that the balance is being struck in the right place.

I will go on to comment on a couple of examples we heard about Carillion and the financial crisis, but before I do so, I will give way as promised.

[Kirsty Blackman]

I appreciate that the Minister says he has been swithering on this point—he has been trying to work out the correct place to draw the line. Given that we do not yet have a commitment for a standing committee—again, that is potentially being considered—we do not know how the legislation is going to work. Will the Minister, rather than accepting the amendment, give consideration to including the ability to make changes via secondary legislation so that there is individual criminal liability for different breaches? That would allow him the flexibility in the future, if the regime is not working appropriately, to add through secondary legislation individual criminal liability for breaches beyond those that are currently covered.

[Chris Philp]

I have not heard that idea suggested. I will think about it. I do not want to respond off the cuff, but I will give consideration to the proposal. Henry VIII powers, which are essentially what the hon. Lady is describing—an ability through secondary legislation effectively to change primary legislation—are obviously viewed askance by some colleagues if too wide in scope. We do use them, of course, but normally in relatively limited circumstances. Creating a brand new criminal offence via what amounts to a Henry VIII power would be quite a wide application of the power, but it is an idea that I am perfectly happy to go away and reflect on. I thank her for mentioning the idea.

A couple of examples were given about companies that have failed in the past. Carillion was not a financial services company and there was no regulatory oversight of the company at all. In relation to financial services regulation, despite the much stricter regulation that existed in the run-up to the 2008 financial crisis, that crisis occurred none the less. [Interruption.] We were not in government at the time. We should be clear-eyed about the limits of what regulation alone can deliver, but that does not deter us from taking the steps we are taking here, which I think are extremely potent, for all the reasons that I mentioned and will not repeat.

Question put, That the amendment be made.

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This matter is not addressed explicitly. We are concerned that companies might be able to cite competition worries to avoid considering that aspect of online abuse. That is unacceptable. We are also concerned that forthcoming changes to the online environment such as the metaverse will create new risks such as more seamless moving of abuse between different platforms .

[Kirsty Blackman]

I want to talk about a few different things relating to the amendments. Speaking from the Opposition Front Bench, the hon. Member for Pontypridd covered in depth amendment 20, which relates to being directed to other content. Although this seems like a small amendment, it would apply in a significant number of different situations. Particular mention was made of Discord for gaming, but also of things such as moving from Facebook to Messenger—all those different directions that can happen. A huge number of those are important for those who would seek to abuse children online by trying to move from the higher-regulation services or ones with more foot traffic to areas with perhaps less moderation so as to attack children in more extreme ways.

I grew up on the internet and spent a huge amount of time speaking to people, so I am well aware that people can be anyone they want to be on the internet, and people do pretend to be lots of different people. If someone tells us their age on the internet, we cannot assume that that is in any way accurate. I am doing what I can to imprint that knowledge on my children in relation to any actions they are taking online. In terms of media literacy, which we will come on to discuss in more depth later, I hope that one of the key things that is being told to both children and adults is that it does not matter if people have pictures on their profile—they can be anybody that they want to online and could have taken those pictures from wherever.

In relation to amendment 21 on collaboration, the only reasonable concern that I have heard is about an action that was taken by Facebook in employing an outside company in the US. It employed an outside company that placed stories in local newspapers on concerns about vile things that were happening on TikTok. Those stories were invented—they were made up—specifically to harm TikTok’s reputation. I am not saying for a second that collaboration is bad, but I think the argument that some companies may make that it is bad because it causes them problems and their opponents may use it against them proves the need to have a regulator. The point of having a regulator is to ensure that any information or collaboration that is required is done in a way that, should a company decide to use it with malicious intent, the regulator can come down on them. The regulator ensures that the collaboration that we need to happen in order for emergent issues to be dealt with as quickly as possible is done in a way that does not harm people. If it does harm people, the regulator is there to take action.

I want to talk about amendments 25 and 30 on the production of images and child sexual abuse content. Amendment 30 should potentially have an “or” at the end rather than an “and”. However, I am very keen to support both of those amendments, and all the amendments relating to the production of child sexual abuse content. On the issues raised by the Opposition about livestreaming, for example, we heard two weeks ago about the percentage of self-generated child sexual abuse content. The fact is that 75% of that content is self-generated. That is absolutely huge.

If the Bill does not adequately cover production of the content, whether it is by children and young people who have been coerced into producing the content and using their cameras in that way, or whether it is in some other way, then the Bill fails to adequately protect our children. Purely on the basis of that 75% stat, which is so incredibly stark, it is completely reasonable that production is included. I would be happy to support the amendments in that regard; I think they are eminently sensible. Potentially, when the Bill was first written, production was not nearly so much of an issue. However, as it has moved on, it has become a huge issue and something that needs tackling. Like Opposition Members, I do not feel like the Bill covers production in as much detail as it should, in order to provide protection for children.

[Dan Carden]

Amendment 10 would create a duty to publish the illegal content risk assessment, and proactively supply that to Ofcom. This is new legislation that is really a trial that will set international precedent, and a lot of the more prescriptive elements—which are necessary—are perhaps the most challenging parts of the Bill. The Minister has been very thoughtful on some of the issues, so I want to ask him, when we look at the landscape of how we look to regulate companies, where does he stand on transparency and accountability? How far is he willing to go, and how far does the Bill go, on issues of transparency? It is my feeling that the more companies are forced to publish and open up, the better. As we saw with the case of the Facebook whistleblower Frances Haugen, there is a lot to uncover. I therefore take this opportunity to ask the Minister how far the Bill goes on transparency and what his thoughts are on that.

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[Chris Philp]

All the companies have to do the risk assessment, for example for the “illegal” duties, where they are required to by the Bill. For the “illegal” duties, that is all of them; they have to do those risk assessments. The question is whether they have to send them to Ofcom—all of them—even if they are very low risk or have very low user numbers, and whether Ofcom, by implication, then has to consider them, because it would be pointless to require them to be sent if they were not then looked at. We want to ensure that Ofcom’s resources are pointed at the areas where the risks arise. Ofcom can request any of these. If Ofcom is concerned—even a bit concerned—it can request them.

Hon. Members are then making a slightly adjacent point about transparency—about whether the risk assessments should be made, essentially, publicly available. In relation to comprehensive public disclosure, there are legitimate questions about public disclosure and about getting to the heart of what is going on in these companies in the way in which Frances Haugen’s whistleblower disclosures did. But we also need to be mindful of what we might call malign actors—people who are trying to circumvent the provisions of the Bill—in relation to some of the “illegal” provisions, for example. We do not want to give them so much information that they know how they can circumvent the rules. Again, there is a balance to strike between ensuring that the rules are properly enforced and having such a high level of disclosure that people seeking to circumvent the rules are able to work out how to do so.

[Kirsty Blackman]

If the rules are so bad that people can circumvent them, they are not good enough anyway and they need to be updated, but I have a specific question on this. The Minister says that Ofcom will be taking in the biggest risk assessments, looking at them and ensuring that they are adequate. Will he please give consideration to asking Ofcom to publish the risk assessments from the very biggest platforms? Then they will all be in one place. They will be easy for people to find and people will not have to rake about in the bottom sections of a website. And it will apply only in the case of the very biggest, most at risk platforms, which should be regularly updating their risk assessments and changing their processes on a very regular basis in order to ensure that people are kept safe.

[Chris Philp]

I thank the hon. Lady for her intervention and for the—

Online Safety Bill (Fourth sitting)

Kirsty Blackman Excerpts

Committee stage & Committee Debate - 4th sitting
Thursday 26th May 2022 Public Bill Committees

[The Chair]

I saw you nodding, Ms Perry. Do you wish to add anything?

Lynn Perry: I agree. The important thing, particularly from the perspective of Barnardo’s as a children’s charity, is the right of children to remain safe and protected online and in no way compromised by privacy or anonymity considerations online. I was nodding along at certain points to endorse the need to ensure that the right balance is struck for protections for those who might be most vulnerable.

[Kirsty Blackman (Aberdeen North) (SNP)]

Q Lynn, does the Bill ensure that children are kept as safe as possible online? If not, what improvements need to be made to it so that they are?

Lynn Perry: There are several things that we welcome as a children’s charity. One of them, age verification, has just been mentioned. We are particularly concerned and have written about children’s access to harmful and extreme pornography—they are sometimes only a couple of clicks away from harmful online commercial pornography—and we welcome the age-verification measures in the Bill. However, we are concerned about the length of time that it may take to implement those measures, during which children and young people will remain at risk and exposed to content that is potentially harmful to their development. We would welcome measures to strengthen that and to compel those companies to implement the measures earlier. If there were a commencement date for that, those provisions could be strengthened.

[Kirsty Blackman]

Q How much of an impact will the Bill have on the likelihood of children being subjected to online grooming and predatory behaviour?

Lynn Perry: There are some contextual considerations that we have been reflecting on as a charity, influenced by what we have heard from children, young people, parents and carers. We know that more children have had access to digital devices and have spent more time online over the last couple of years in particular. In that sense, we are concerned that the Bill needs to be strengthened because of the volume of access, the age at which children and young people now access digital content, and the amount of time that they spend online.

There are some other contextual things in respect of grooming. We welcome the fact that offences are named on the face of the Bill, for example, but one of the things that is not currently included is the criminal exploitation of children. We think that there is another opportunity to name criminal exploitation, where young people are often targeted by organised criminal gangs. We have seen more grooming of that type during the pandemic period as offenders have changed the ways in which they seek to engage young people. That is another area that we would welcome some consideration of.

[Kirsty Blackman]

Q In terms of online gaming, and predators moving children from more mainstream to less regulated platforms, do you think there are improvements in the Bill that relate to that, or do you think more can be done?

Lynn Perry: Grooming does happen within gaming, and we know that online video games offer some user-to-user interaction. Users sometimes have the ability to create content within platforms, which is in scope for the Bill. The important thing will be enforcement and compliance in relation to those provisions. We work with lots of children and young people who have been sexually exploited and abused, and who have had contact through gaming sites. It is crucial that this area is in focus from the perspective of building in, by design, safety measures that stop perpetrators being able to communicate directly with children.

Private messaging is another area for focus. We also consider it important for Ofcom to have regulatory powers to compel firms to use technology that could identify child abuse and grooming.

[Kim Leadbeater]

Q If I could address one question to each witness, that would be fantastic. I do a lot of work with women in sport, including football. Obviously, we have the Women’s Euros coming up, and I have my Panini sticker album at the ready. Do you think the Bill could do more to address the pervasive issue of online threats of violence and abuse against women and girls, including those directed at women in sport, be they players, officials or journalists?

Sanjay Bhandari: I can see that there is something specific in the communications offences and that first limb around threatening communications, which will cover a lot of the things we see directed at female football pundits, like rape threats. It looks as though it would come under that. With our colleagues in other civil society organisations, particularly Carnegie UK Trust, we are looking at whether more should be done specifically about tackling misogyny and violence against women and girls. It is something that we are looking at, and we will also work with our colleagues in other organisations.

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[Mrs Miller]

Poppy, do you have anything to add?

Poppy Wood: Yes. I think we could go much further on enforcement. One of the things that I really worry about is that if the platforms make an inadequate risk assessment, there is not much that Ofcom can do about it. I would really like to see powers for Ofcom to say, “Okay, your risk assessment hasn’t met the expectations that we put on you, so we want you to redo it. And while you’re redoing it, we may want to put you into a different category, because we may want to have higher expectations of you.” That way, you cannot start a process where you intentionally make an inadequate risk assessment in order to extend the process of you being properly regulated. I think that is one thing.

Then, going back to the point about categorisation, I think that Ofcom should be given the power to recategorise companies quickly. If you think that a category 2B company should be a category 1 company, what powers are there for Ofcom to do that? I do not believe that there are any for Ofcom to do that, certainly not to do it quickly, and when we are talking about small but high-risk companies, that is absolutely the sort of thing that Ofcom should be able to do—to say, “Okay, you are now acting like a category 1 company.” TikTok, Snapchat—they all started really small and they accelerated their growth in ways that we just could not have predicted. When we are talking about the emergence of new platforms, we need to have a regulator that can account for the scale and the pace at which these platforms grow. I think that is a place where I would really like to see Ofcom focusing.

[Kirsty Blackman]

Q I have a question for the Centre for Countering Digital Hate. I raised some of your stats on reporting with Meta—Facebook—when they were here, such as the number of reports that are responded to. They basically said, “This is not true any more; we’re now great”—I am paraphrasing, obviously. Could you please let us know whether the reporting mechanism on major platforms—particularly Facebook—is now completely fixed, or whether there are still lots of issues with it?

Eva Hartshorn-Sanders: There are still lots of issues with it. We recently put a report out on anti-Muslim hatred and found that 90% of the content that was reported was not acted on. That was collectively, across the platforms, so it was not just Facebook. Facebook was in the mid-90s, I think, in terms of its failure to act on that type of harmful content. There are absolutely still issues with it, and this regulation—this law—is absolutely necessary to drive change and the investment that needs to go into it.

[Kirsty Blackman]

Q I have a quick question for Poppy, although I am afraid it might not have a quick answer. How much of an impact does the algorithmic categorisation of things—the way we are fed things on social media—have on our lives? Do you think it is steering people towards more and more extreme content? Or is it a totally capitalist thing that is not harmful, and just something that sells us things every so often?

Poppy Wood: I think it goes without saying that the algorithmic promotion of harmful content is one of the biggest issues with the model we have in big tech today. It is not the individual pieces of content in themselves that are harmful. It is the scale over which they spread out—the amplification of them; the targeting; the bombardment.

If I see one piece of flat-earth content, that does not necessarily harm me; I probably have other counter-narratives that I can explore. What we see online, though, is that if you engage with that one piece of flat-earth content, you are quickly recommended something else—“You like this, so you’ll probably like that”—and then, before you know it, you are in a QAnon conspiracy theory group. I would absolutely say that the algorithmic promotion of harmful content is a real problem. Does that mean we ban algorithms? No. That would be like turning off the internet. You have to go back and ask, how it is that that kind of harm is promoted, and how is it that we are exploiting human behaviour? It is human nature to be drawn to things that we cannot resist. That is something that the Bill really needs to look at.

In the risk assessments, particularly for illegal content and content that is harmful to children, it explicitly references algorithmic promotion and the business model. Those are two really big things that you touched on in the question. The business model is to make money from our time spent online, and the algorithms serve us up the content that keeps us online. That is accounted for very well in the risk assessments. Some of the things around the safety duties do not necessarily account for that, just because you are risk assessing for it. Say you identify that our business model does promote harmful content; under the Bill, you do not have to mitigate that all the time. So I think there are questions around whether the Bill could go further on algorithmic promotion.

If you do not mind, I will quickly come back to the question you asked Eva about reporting. We just do not know whether reporting is really working because we cannot see—we cannot shine a light into these platforms. We just have to rely on them to tell us, “Hey, reporting is working. This many pieces of content were reported and this many pieces of content were taken down.” We just do not know if that is true. A big part of this regime has to be about transparency. It already is, but I think it could go much further in enabling Ofcom, Government, civil society and researchers to say, “Hey, you said that many pieces of content were reported and that many pieces of content were taken down, but actually, it turns out that none of that is true. We are still seeing that stuff online.” Transparency is a big part of the solution around understanding whether reporting is really working and whether the platforms are true to their word.

[Caroline Ansell (Eastbourne) (Con)]

Q May I ask a follow-up question on that? Poppy, you referenced risk assessments. Would you value and welcome more specifics around quality standards and minimum requirements on risk assessments? My main question is about privacy and anonymity, but I would appreciate a word on risk assessments.

Poppy Wood: Absolutely. I know that children’s groups are asking for minimum standards for children’s risk assessments, but I agree that they should be across the board. We should be looking for the best standards that we can get. I really do not trust the platforms to do these things properly, so I think we have to be really tough with them about what we expect from them. We should absolutely see minimum standards.