Online Safety Bill (Fifteenth sitting)

Kim Leadbeater Excerpts

Committee stage
Thursday 23rd June 2022 Public Bill Committees

[Barbara Keeley]

I beg to move, That the clause be read a Second time.

New clause 3 would make provision for a statutory user advocacy body representing the interests of children. It would also allow the Secretary of State to appoint a new or existing body as the statutory user advocate. A strong, authoritative and well-resourced voice that can speak for children in regulatory debates would ensure that complex safeguarding issues are well understood, and would also actively inform the regulator’s decisions.

Charities have highlighted that the complaints and reporting mechanisms in the Bill may not always be appropriate for children. Ofcom’s own evidence shows that only 14% to 12 to 15-year-old children have ever reported content. Children who are most at risk of online harms may find it incredibly challenging to complete a multi-stage reporting and complaints process. Dame Rachel de Souza told the Committee:

“I worry that the Bill does not do enough to respond to individual cases of abuse and that it needs to do more to understand issues and concerns directly from children. Children should not have to exhaust the platforms’ ineffective complaints routes, which can take days, weeks or even months. I have just conducted a survey of 2,000 children and asked them about their experiences in the past month. Of those 2,000 children, 50% had seen harmful content and 40% had tried to get content about themselves removed and had not succeeded. For me, there is something really important about listening to children and taking their complaints into account.”––[Official Report, Online Safety Public Bill Committee, 24 May 2022; c. 16, Q22.]

A children’s advocacy body would be able to support children with redress mechanisms that are fundamentally targeted at adults. Given how many children now use the internet, that is an essential element that is missing from the Bill. That is why the super-complaints mechanism needs to be strengthened with specific arrangements for children, as advocated by the National Society for the Prevention of Cruelty to Children and other children’s organisations. A statutory user advocacy body could support the regulator, as well as supporting child users. It would actively promote the interests of children in regulatory decision making and offer support by ensuring that an understanding of children’s behaviour and safeguarding is front and centre in its approach.

[Kim Leadbeater (Batley and Spen) (Lab)]

My hon. Friend is making a really valid point. As I look around the room—I mean this with no disrespect to anybody—I see that we are all of an age at which we do not understand the internet in the same way that children and young people do. Surely, one of the key purposes of the Bill is to make sure that children and young people are protected from harms online, and as the Children’s Commissioner said in her evidence, their voices have to be heard. I am sure that, like me, many Members present attend schools as part of their weekly constituency visits, and the conversations we have with young people are some of the most empowering and important parts of this job. We have to make sure that the voices of the young people who we all represent are heard in this important piece of legislation, and it is really important that we have an advocacy body to ensure that.

[Barbara Keeley]

I very much agree with my hon. Friend. She is quite right: we have to remember that we do not see these things as children and young people do.

The user advocacy body that my hon. Friend has just spoken in support of could also shine a light on the practices that are most harmful to children by using data, evidence and specialist expertise to point to new and emerging areas of harm. That would enable the regulator to ensure its risk profiles and regulatory approach remain valid and up to date. In his evidence, Andy Burrows of the NSPCC highlighted the importance of an advocacy body acting as an early warning system:

“Given the very welcome systemic approach of the regime, that early warning function is particularly important, because there is the potential that if harms cannot be identified quickly, we will see a lag where whole regulatory cycles are missed. User advocacy can help to plug that gap, meaning that harms are identified at an earlier stage, and then the positive design of the process, with the risk profiles and company risk assessments, means that those harms can be built into that particular cycle.”––[Official Report, Online Safety Public Bill Committee, 24 May 2022; c. 16, Q22.]

The provision in the new clause is comparable to those that already exist in many other sectors. For example, Citizens Advice is the statutory user advocate for consumers of energy and the postal services, and there are similar arrangements representing users of public transport. Establishing a children’s user advocacy body would ensure that the most vulnerable online users of all—children at risk of online sexual abuse—receive equivalent protections to customers of post offices or passengers on a bus.

--- Later in debate ---

[Kim Leadbeater]

The hon. Lady is making some excellent points. I wholeheartedly agree with her about funding for bodies that might be able to support the advocacy body or act as part of it. She makes a really important point, which we have not focused on enough during the debate, about the positive aspects of the internet. It is very easy to get bogged down in all the negative stuff, which a lot of the Bill focuses on, but she is right that the internet provides a safe space, particularly for young people, to seek out their own identity. Does she agree that the new clause is important because it specifically refers to protected characteristics and to the Equality Act 2010? I am not sure where else that appears in the Bill, but it is important that it should be there. We are thinking not just about age, but about gender, disability and sexual orientation, which is why this new clause could be really important.

[Kirsty Blackman]

I absolutely agree. I had not thought about it in those terms, but the hon. Member is right that the new clause gives greater importance to those protected characteristics and lays that out in the Bill.

I appreciate that, under the risk assessment duties set out in the Bill, organisations have to look at protected characteristics in groups and at individuals with those protected characteristics, which I welcome, but I also welcome the inclusion of protected characteristics in the new clause in relation to the duties of the advocacy body. I think that is really important, especially, as the hon. Member for Batley and Spen just said, in relation to the positive aspects of the internet. It is about protecting free speech for children and young people and enabling them to find community and enjoy life online and offline.

Will the Minister give serious consideration to the possibility of a user advocacy body? Third sector organisations are calling for that, and I do not think Ofcom could possibly have the expertise to match such a body.

--- Later in debate ---

I hope those comments make it clear that we already have a statutory advocate: the Children’s Commissioner. Clause 140 contains facilities for other organisations besides our existing statutory advocate to formally and legally raise with Ofcom issues that may arise. Ofcom is bound to reply—it is not optional. Ofcom has to listen to complaints and it has to respond.

[Kim Leadbeater]

I agree wholeheartedly about the importance of the role of the Children’s Commissioner and she does a fantastic job, but is it not testament to the fact that there is a need for this advocacy body that she is advocating for it and thinks it is a really good idea? The Children Act 2004 is a fantastic Act, but that was nearly 20 years ago and the world has changed significantly since then. The Bill shows that. The fact that she is advocating for it may suggest that she sees the need for a separate entity.

[Chris Philp]

There is a danger if we over-create statutory bodies with overlapping responsibilities. I just read out the current statutory functions of the Children’s Commissioner under the 2004 Act. If we were to agree to the new clause, we would basically be creating a second statutory advocate or body with duties that are the same as some of those that the Children’s Commissioner already exercises. I read from section 2 of the Act, where those duties are set out. I do not think that having two people with conflicting or competing duties would be particularly helpful.