Lord Mandelson

Jim Shannon Excerpts

Wednesday 4th February 2026 Commons Chamber

[Alex Burghart]

My hon. Friend makes an incredibly important point—one that is central to our considerations and to which I will return.

I have mentioned the conduct of Peter Mandelson while he was a member of the last Labour Government, and the Prime Minister’s judgment in appointing him, but I will also touch on Peter Mandelson’s conduct while he was our ambassador in Washington.

[Jim Shannon (Strangford) (DUP)]

I commend the shadow Minister and the Conservative party for bringing forward this matter for consideration. What we are listening to and what is happening is absolutely incredible. May I suggest that the five years during which Mandelson was EU trade commissioner should be part of the investigation as well? A full investigation should include every t that was crossed and every i that was dotted by Peter Mandelson. That is what this House and this nation want.

[Alex Burghart]

The hon. Gentleman is entirely right. The more we pull on this thread, the more we seem to find. All Peter Mandelson’s dealings, as a politician and as a businessman, should now be laid out for the House and the country to consider.

Civil Service Pension Scheme: Administration

Jim Shannon Excerpts

Wednesday 4th February 2026 Westminster Hall

[Jim Shannon (Strangford) (DUP)]

It is a pleasure to serve under your chairship, Ms Lewell. I thank the hon. Member for Blackpool North and Fleetwood (Lorraine Beavers). We all owe the hon. Lady a debt for bringing forward this issue, and our constituents would agree.

I have constituents who are close to defaulting on their mortgages without their appropriate payments, and we cannot allow Capita to continue fobbing those people off. I spoke to the Minister before the debate and it is not their fault; it is Capita’s. However, my constituents would say—I hope the Chair will find my language okay—“It is time to kick ass in Capita”. I could say something worse—although I had better not.

[Mr Campbell]

My hon Friend had better not!

[Jim Shannon]

Let me read out an email sent by a lady who worked for almost 50 years in the civil service at His Majesty’s Revenue and Customs. If anyone knows how to work the figures, then this lady does. Yet she is powerless in the face of Capita.

“I joined the Civil Service in September 1977 and retired from it on the 31 December 2025. I worked in the Inland Revenue that then became HMRC. I have not received my lump sum or final details of my pension. I telephoned Capita on the 13 January and after hanging on the line for 2hrs 10 mins (being 12 in the queue) was told by Helen a chaser would be made to processing.

She was unable to let me speak with a manager or processing and confirmed there are issues with logging/registering with the new pensions portal.

I telephoned again today and after hanging on for nearly 5hrs was told by Lilly she would send an escalation today to her manager Adrian. I asked for a call back & whilst Lilly agreed to make this request to her manager she could not guarantee it could be done. I explained I could not get onto the pension portal and she advised the issues with it would not be sorted until March.”

That is the lived experience of a lady who has dedicated almost 50 years of her working life to the civil service—a lady who knew the penalties in place for those who are paid late and who could listen to the extenuating circumstances that someone was going through. I know that the Minister is not responsible but, my goodness Capita needs a throttling.

I have five questions. Why did civil service pensions not postpone the changeover to Capita until the issues with the existing scheme were resolved? When can deadlines for resolving the issues be set? Why was the resolution of the McCloud issues not adequately resourced? When will the remaining contingent decision routes procedures be issued? Will the affordability test be applied to civil service pensions, and if so, when? The affordability test is a clause in the pension scheme allowing it to reduce the pension if it looks like it will become unaffordable. These are the implications of what happens. People can find themselves with a pension that is less than it should have been.

The Government know that the country does not operate without our knowledgeable, hard-working civil servants, but our obligation to them does not end with their final day—it continues. We are failing those who gave so much—and this must end right now.

--- Later in debate ---

[The Minister without Portfolio (Anna Turley)]

It is always a pleasure to serve under your chairmanship, Ms Lewell. I draw Members’ attention to my entry in the Register of Members’ Financial Interests: I have a civil service pension, having started my career in the Home Office in 2001.

It is tradition to thank the Member who secured the debate, but I want to place on record my personal thanks to my hon. Friend the Member for Blackpool North and Fleetwood (Lorraine Beavers) on behalf of my constituents affected by this issue and on behalf of all the constituents we have heard about today. This is a perfect example of bringing to Parliament voices that have not been heard. They have been sat in queues on phone lines, but everyone has brought their stories powerfully to Parliament and the heart of Government today. I thank my hon. Friend for that public service, which is much appreciated.

I thank all hon. Members who have raised issues on behalf of their constituents. It has been troubling to hear those stories, but it is also a testament to the system that an MP can bring the experience and voice of constituents to Government. I also want to thank and pay tribute to all the fantastic public servants who give so much in service to our country and communities.

When a civil servant retires after decades of public service, they deserve a seamless transition into the next chapter of their lives, and recognition of the contribution they have made over their career. They deserve a system that is accurate, responsive and, above all, timely. I state clearly for the record that the service experienced by members of the civil service pension scheme is absolutely unacceptable.

As the 10-year contract was signed by the previous Government in 2023, I could talk about another disastrous inheritance, but I will not. I will take responsibility and apologise because that is what today should be about: the people affected by this service. I have read the accounts of members, many of whom wrote to their MPs. I have seen that correspondence, heard the concerns and listened carefully to the individual cases raised today.

I am deeply sorry for the worry and distress this has caused so many people, particularly those dealing with bereavement, ill health and financial hardship. This is a failure: there are no two ways about it. Resolving it is a matter of utmost urgency for the Government. We are taking direct action to intervene and put things right, doing so as quickly as possible while ensuring accuracy. In response to questions raised by colleagues, I will set out our steps to undertake that.

To understand how to fix this, I want to say something quickly about how we arrived here. As I mentioned, the decision to transfer to Capita with a 10-year contract was made in 2023. The Cabinet Office will undertake a full review of the award and the management of previous pension contracts, as colleagues have asked, once we have resolved the immediate issue of service delivery. I am sure that hon. Members will share our view that the priority is to get people their money and resolve the immediate problem.

On 1 December 2025, the administration of the scheme transferred from MyCSP to Capita. Although the core payroll for 730,000 existing pensioners continues to be paid correctly and on time, the transition for new retirees has been a mess, with a large number of members significantly impacted. The main driver of the delays is the high volume of work that Capita inherited from MyCSP, approximately 86,000 work in progress cases, which was more than twice the volume planned for and anticipated during the due diligence and planning period.

In addition to the work in progress cases, the handover included 15,000 unread email messages. There were delays in loading and correctly mapping the vast amounts of data transferred from MyCSP to Capita. Technical issues were identified in setting up and receiving data interfaces between employers and the new administrator. As of the week commencing 19 January, Capita reporting showed approximately 8,500 recently retired members are waiting for their first monthly pension payment.

Although some of those individuals have now received their one-off tax-free lump sum, the delay in implementing regular pension benefit payments is causing genuine hardship, especially for those relying on their pension payment to pay for basics such as rent, food, mortgages and heating, as we have heard. Shockingly, the report also showed 6,300 open cases relating to deaths, where members have passed and bereaved families are trying to understand and settle financial affairs. I do not underestimate the trauma for many families of having to deal with that. That includes 300 sensitive death in service cases, adding huge financial worries for grieving families, which is simply unacceptable.

Member data is held by employers and fed through monthly to Capita via a secure interface. That enables pension records to be updated for any changes to personal data, employment terms and contracts. A transition of that scale requires the handover of huge amounts of complex personal data. More positively, Capita has now received the data required from the previous administrator. However, the switch of provider means that members are now required to register on a new portal. As colleagues have highlighted, there have been huge problems with the portal.

In addressing all those live issues, we must also understand the complexity of the civil service pension scheme. It is made up of five different pension schemes, and it has approximately 1.7 million members and 320 employers. It is the third largest public sector scheme, and it deals with an average of more than 3,000 retirements and more than 2,700 bereavement cases every month. That is the scale of the challenge.

Let me outline exactly what we are doing to address the problems as quickly and as efficiently as possible. Although it is a corporate failure, the Government are stepping in, and I thank the many civil servants who are working hard 24/7 to resolve this issue. My officials, along with expert colleagues from across the civil service, are working closely with senior leaders at Capita and have agreed a way forward with a full recovery plan. I am grateful to them for their hard work. We have appointed Angela MacDonald, second permanent secretary and deputy chief executive of HMRC, to lead a recovery taskforce. The team is working alongside Capita and departmental leaders to execute a plan organised into intensive three-week sprints.

On resources, we are deploying a 150-person civil service surge team specifically to clear the correspondence logjam. Capita therefore now has more than 650 staff dedicated to this contact, an increase of more than 50% in resourcing compared with the previous provider. Since 26 January, the recovery team has received data on all outstanding cases.

On the transitional help loans, we have authorised Government Departments to provide interest-free bridging loans of £5,000 and, in exceptional cases, of up to £10,000 for those in immediate need. The Department is working to get the money to those impacted within days, not weeks. We are prioritising the most urgent cases. We are working with Capita to ensure that the systems and resources are in place to deal with ill health, bereavement and financial hardship cases, alongside arrangements to clear the backlog. Those cases are our absolute priority.

On the member portal, there was already a plan to roll out greater functionality. That includes “track my case”, which allows members to see the end-to-end progress of their queries; digital requirements processes, which includes the facility for members to track the progress of their retirement application; and a lifestyle modeller, an interactive calculator to help members under the age of 55 to plan for the income they need in retirement. We will provide regular updates on the portal so that scheme members and MPs can see the progress being made to improve the service. I endeavour to ensure updates are made regularly to the House.

We expect to restore service levels for death in service cases and ill health retirement cases by the end of February. I make that pledge to Members. More widely, our current plan is that we are working to bring most aspects of the service back with expected service levels by June, but we will keep that under constant review and continue to look for opportunities to accelerate progress.

[Jim Shannon]

I spoke to the Minister before the debate started, and she indicated that hon. Members might have an access number and an email address. Will she provide those?

[Anna Turley]

I appreciate the hon. Gentleman’s flagging that point, and I was coming to that. I have taken the quite unusual step of bringing a print-out for colleagues, which will be available at the end of the debate and will be shared with colleagues more widely. It has an email address on it. I am keen that hon. Members bring their cases directly to us. Of course, we are addressing the wider issues, but it is a cause of great concern to me that, where cases are raised with Members of Parliament, they should be brought straight to our attention.

The McCloud pension sector remedy work was raised. We know how important it is for the many members awaiting an update. We have agreed a separately resourced project to deliver the remedy with Capita. Many of these cases are very complex, and we hope the majority will be issued by April ’27. We are working with the Pensions Regulator, and we will provide progress updates to the members affected and to MPs.

The new contract with Capita includes a number of key performance indicators, which colleagues have rightly raised, with financial penalties to be applied where they are not achieved. We reserve all commercial rights at present. We have already withheld millions of pounds of payments for failure to meet transitional milestones. We continue to contractually monitor service level key performance indicators linked to payments, and we have refused to waive service levels, ensuring that Capita remains contractually liable for performance.

My right hon. Friend the Member for Hayes and Harlington (John McDonnell) asked whether there was a cause for termination. There is an option to terminate in any contract of this kind. These are complex and commercial requirements, and terminating the contract and moving to another provider would mean another massive upheaval of data and everything else. I am sure colleagues share my view that the priority right now is to resolve people’s immediate concerns and issues, make sure people get their money and undertake a review of exactly what happened. However, everything is on the table. As I said, we will do a full review of these contracts, but our priority is to get people the support that they deserve. It has now been two months since Capita took on the new contract, and we are very clear that members of the pension scheme deserve so much better. Our focus is on taking fast action to resolve the most critical issues for impacted individuals while simultaneously ensuring a detailed recovery plan that brings the commercial contract back within service level agreements as quickly as possible.

I want to reassure every member of the pension scheme that their pension is safe and their data is secure. We are working, and will continue to work, tirelessly with Capita to support the recovery programme until such time as we are wholly satisfied that the service is fully recovered. We are committed to ensuring that every member is treated fairly and with respect, and that no one suffers a permanent financial loss due to these administrative failures. We are holding Capita to account and are going to kick backside, as the hon. Member for Strangford (Jim Shannon) said. We are making sure that members are at the heart of the recovery plan, and we will use every commercial lever at our disposal to ensure that Capita delivers effectively.

I thank all hon. Members who brought the voices of their constituents to the Chamber today. I have brought a handout for colleagues, and I urge anyone with constituency cases to raise them with us. We will do our best to accelerate them, but I am conscious that we have to resolve this matter not just for those who are brought to our attention but for absolutely everyone. We will hold further drop-ins to assist hon. Members and their teams, and we are doing our absolute best to make sure people get their money as quickly as possible. The House has my word, and that of my right hon. Friend the Minister for the Cabinet Office that we will not rest until the service is stabilised and our civil servants receive the support that they have earned after so many years of dedicated service—for which, once again, we thank them.

US Department of Justice Release of Files

Jim Shannon Excerpts

Monday 2nd February 2026 Commons Chamber

[Darren Jones]

As I have informed the House today, the Cabinet Secretary is reviewing all documentation relating to Peter Mandelson’s time as a Minister in the last Labour Government to see what information is available today, and we will comply with any investigations that take place as a consequence. The hon. Member is right that any Minister acting against the collective decisions of Cabinet and against the Government is in breach of the rules. It is unacceptable behaviour, and if any Minister were to do that today, they would be quickly dismissed.

[Jim Shannon (Strangford) (DUP)]

It is disturbing to read of Peter Mandelson’s role when holding high office in government. I just remind the Chief Secretary to the Prime Minister that Mr Mandelson was also the EU trade commissioner for five years. I believe that needs investigating, too, because how far does this go? It is my understanding that the latest releases may have made public the names of victims that had not previously been released. Can the Chief Secretary to the Prime Minister please assure the House that any British victims who have been made public will have support and help to make their way through what could be a retraumatising experience, with press invasion and interference?

[Darren Jones]

I was not aware of that issue, so I thank the hon. Gentleman for bringing it to my attention. If there are any British victims affected by the crimes of Jeffrey Epstein, whether in relation to the latest publication of documents or otherwise, Government services stand ready to be of support to those victims and to ensure that they can seek justice.

China and Japan

Jim Shannon Excerpts

Monday 2nd February 2026 Commons Chamber

[The Prime Minister]

The reason I spoke to Volodymyr Zelensky was to have a discussion in advance on the precise terms in which we would approach this issue. I then followed through on that, and I will talk to President Zelensky about this again in the coming days. We are working hand in glove with the Ukrainians for the outcome that we all want: a just and lasting peace.

[Jim Shannon (Strangford) (DUP)]

I thank the Prime Minister for his statement, and I welcome his successful trade missions to China and Japan. In particular, I am heartened by the strides made in Japanese co-operation. However, what steps forward remain in terms of the Chinese treatment of Christians, Uyghur Muslims, Falun Gong and other religious minorities? Was the Prime Minister able to use diplomatic soft power to bring about the changes required to provide human rights protection, to stop religious persecution and to enable successful trade between the two nations?

[The Prime Minister]

The hon. Gentleman is right to raise these really important issues. I raised them myself during the course of the visit, and I thank him.

Oral Answers to Questions

Jim Shannon Excerpts

Thursday 22nd January 2026 Commons Chamber

[Dan Jarvis]

My hon. Friend is right, and I am very interested to hear about the course at his local college. Skills are the foundation of the UK’s cyber-security, and the Government are investing £187 million in the TechFirst programme. That initiative will bring digital skills and AI learning into classrooms and communities, and aims to reach 1 million students by 2026 and provide a thousand annual scholarships. Those skills projects will help bridge the gap in our cyber-resilience.

[Jim Shannon (Strangford) (DUP)]

May I thank the Minister for his answers? They are always very helpful. Cyber-crime and fraud are now the most common crime in the UK, accounting for some 50% of all offences and costing the economy billions of pounds per year. Will he please discuss with Cabinet colleagues providing additional funding to ensure that our universities and colleges can provide high-level training in cyber-security, and to ensure—if he does not mind my saying so—that Belfast’s title of cyber-security capital is retained?

[Dan Jarvis]

I am very grateful to the hon. Gentleman, as I always am, for the important points that he raises. I think he knows how seriously we take these issues. He is right to raise the point about skills and education. We are doing a lot of work to support the victims of cyber-crime and providing free guidance, tools and incident response advice through the National Cyber Security Centre, alongside targeted awareness campaigns. I give an assurance of the seriousness with which we take these matters.

Oral Answers to Questions

Jim Shannon Excerpts

Wednesday 21st January 2026 Commons Chamber

[Jim Shannon (Strangford) (DUP)]

I thank the Secretary of State very much for her answers, and she is absolutely right to develop green energy and clean energy. The Irish sea separates Northern Ireland and Wales, and the winds blow up and down the west coast of England and Wales and the east coast of Northern Ireland, which is something we can all take advantage of. Has she had an opportunity to discuss working with the Northern Ireland Assembly and others to take advantage of that, and to discuss the future potential for us all?

[Jo Stevens]

I would be very happy to have a conversation with the hon. Gentleman about that. We are investing in our green industries because that is how we will bring down bills for everybody, secure our energy supplies for everybody, and create jobs and improve living standards for everybody.

Storm Goretti

Jim Shannon Excerpts

Tuesday 13th January 2026 Commons Chamber

[Dan Jarvis]

The hon. Lady makes an important point, and it will have been heard by ministerial colleagues in a number of Government Departments. I will ensure that she gets a response from the appropriate Minister.

[Jim Shannon (Strangford) (DUP)]

rose—

[Madam Deputy Speaker]

Mr Shannon, is this question about Storm Goretti?

[Jim Shannon]

It certainly is, Madam Deputy Speaker. Last night you asked me whether I got home okay last Thursday—and I did, but by the skin of my teeth, because the winds were blowing the tail end of the plane. Although I got home from London City airport, many of my constituents did not get home from Heathrow, because all the flights were cancelled at about 6.30 pm. They had made it to the airport, but unfortunately they did not get home.

Is it not time for British Airways and other airline companies to ensure that there is pre-warning so that people do not journey to the airport only to find that they are unable to travel? Given all the lessons we can learn from Storm Goretti, is it not time to have a co-ordinated plan from Westminster for the regions of Scotland, Wales and Northern Ireland? The Minister said earlier that we can co-ordinate and learn lessons from Storm Goretti. Perhaps it is time to ensure that we all learn those lessons.

Oral Answers to Questions

Jim Shannon Excerpts

Wednesday 10th December 2025 Commons Chamber

[Seema Malhotra]

I thank my hon. Friend for her tireless campaigning on this important issue. It is right that we ensure that disabled people are protected at work. She may also wish to approach the Ministry of Justice, as the Department that collects data on protected characteristics across employment tribunals.

[Jim Shannon (Strangford) (DUP)]

I thank the Minister for that answer. When ladies are dismissed, many feel they have been dismissed unfairly, and that men would not find themselves in that position. It is important that ladies feel they are getting equal opportunities and fairness under the law. How can the Minister ensure that ladies get those same opportunities and fairness? The present system seems unfair to them.

[Seema Malhotra]

The hon. Gentleman is absolutely right: everybody should feel able to work without fear of discrimination. He is right that we must make sure—and we do make sure—that the law protects all.

Oral Answers to Questions

Jim Shannon Excerpts

Thursday 4th December 2025 Commons Chamber

[Darren Jones]

I can confirm that Ministers across Government, including myself, the Prime Minister and others in relevant Departments, engage with our counterparts in the Scottish Government frequently, and we wish to unblock problems to improve delivery for the people of Scotland. If the hon. Lady writes to me on the particular issue that she raises, I will ensure that it is taken into account. Perhaps next time, SNP Members might come to oral questions to hear about the issues directly.

[Jim Shannon (Strangford) (DUP)]

The Minister is a gentleman—that is never in question. What steps will be taken to respect the principle of devolution and avoid legislating on behalf of the Northern Ireland Assembly without genuine necessity? I ask everyone to cast their minds back to 2019, when the Conservative Government brought in abortion legislation in Northern Ireland against the will of the Northern Ireland Assembly and against the will of the people of Northern Ireland. This House endorsed it. Mr Speaker, what can be done to ensure that that never, ever happens again?

[Mr Speaker]

I am sure the Minister will answer, rather than me.

--- Later in debate ---

[Darren Jones]

I will certainly do my best.

[Jim Shannon (Strangford) (DUP)]

Further to the question from the hon. Member for Cambridge (Daniel Zeichner), most food insecurity in Northern Ireland comes from a lack of money, not a lack of food. What discussions has the Minister had with his counterparts in Northern Ireland on improving the root causes of food insecurity among all our constituents?

[Darren Jones]

I know that through the finance interministerial and the interministerial standing committee, leaders and relevant Ministers discuss a whole range of issues relevant to Northern Ireland, including this, with colleagues from the Department for Environment, Food and Rural Affairs and others. I am always happy to have those conversations with the First Minister and the Deputy First Minister, if that is of help.

Official Secrets Act and Espionage

Jim Shannon Excerpts

Wednesday 3rd December 2025 Commons Chamber

[Dan Jarvis]

As Christmas approaches, I hope there may be an opportunity for me to have a cup of coffee with the hon. Gentleman, and we can compare our various quotes. I give him an assurance that I never had any concern about his seeking to quote Sun Tzu. My concern was that I think it is possible to find a quote from him that matches any particular argument one wants to progress.

The hon. Member’s substantive point was about FIRS, and he will have heard what I have said today and previously. The Government are looking very closely at whether additional countries should be added to the enhanced tier. When a decision is made about that, we will bring it forward in the usual way.

[Jim Shannon (Strangford) (DUP)]

First, I thank the Minister very much for his careful and helpful answers to questions. Given the collapse of the recent espionage case and the findings that failures in procedure and co-ordination undermined the prosecution, what specific actions will the Government take to restore confidence in parliamentary security, ensure alleged spy threats are fully investigated and pursue the course of justice so that something similar does not ever happen again?

[Dan Jarvis]

I am grateful to the hon. Gentleman, as I am always. He made an important point about parliamentary security, and I hope that, as a very dedicated parliamentarian, he will know that the Government take these matters incredibly seriously. That is why we are working very closely with Mr Speaker and this House, through the defending democracy taskforce, to make sure that we have the appropriate mitigations in place to counter the nature of the threat we face.

I hold the hon. Gentleman in very high regard, and I refer him to what the Prime Minister said on Monday. The Prime Minister made an important point that is highly relevant to the question the hon. Gentleman raised:

“Protecting our security is non-negotiable. Our first duty. But by taking tough steps to keep us secure, we enable ourselves to cooperate in other areas.”

I hope he agrees—I know he does—with that.