Motability

Chris Stephens Excerpts

Thursday 8th February 2018 Commons Chamber

[Chris Stephens (Glasgow South West) (SNP)]

These reports of taxpayers’ money being held unused in charity accounts are extremely concerning. It is not the first time that the accounts of Motability Operations have been questioned. Will the Secretary of State launch an urgent investigation into the status of this estimated £2 billion of taxpayers’ money? Will she lay out what discussions she has had with the Charity Commission to determine whether this matter requires further investigation? Will she report her findings back to the House as a matter of urgency?

[Ms McVey]

The hon. Gentleman again pursues the points that we are all trying to pursue. I will do each of those things and report back.

PIP Back Payments

Chris Stephens Excerpts

Tuesday 30th January 2018 Commons Chamber

[Sarah Newton]

My hon. Friend asks a really good question because, as I have demonstrated with the numbers I have shared with the House, more people are benefiting from PIP than from DLA, its predecessor benefit. I do not want people to miss out on the opportunity that PIP affords them. We are absolutely determined to make sure that there will be no reduction in the quality of service that we provide for new applicants or, indeed, people transferring from DLA to PIP.

[Chris Stephens (Glasgow South West) (SNP)]

Given that the Court’s ruling has taken effect, what interim guidance has the Department provided to assessors pending revisions to the assessment guide?

Personal Independence Payment

Chris Stephens Excerpts

Tuesday 23rd January 2018 Commons Chamber

[Ms McVey]

I thank my hon. Friend for his kind words and support. Anyone in need of a home visit can have a home visit, and I will be looking at the communications relating to this, because perhaps people, including MPs, do not know that. This is something else that we need to work on.

[Chris Stephens (Glasgow South West) (SNP)]

We on the DWP Select Committee heard some alarming evidence and unconvincing answers from contractors about the number of staff who had specialist knowledge of mental health. Can the Secretary of State confirm that she will take this up with the contractors and carry out a review of the assessment process?

[Ms McVey]

I have indeed got a date in the diary to be on a PIP decision-making process. I met the contractors last week. I had obviously done that when I was last in the House, but I need to be updated to see exactly what is going on. I have had meetings on this, but the hon. Gentleman is right to suggest that there is nothing quite like going through the process myself.

Pension Equality for Women

Chris Stephens Excerpts

Thursday 14th December 2017 Commons Chamber

[Grahame Morris]

Absolutely. There are things that the Minister and the Government can do immediately. We are unnecessarily creating a generation of women in which many now rely on food banks. Some are being forced to sell their homes and to rely on the benefits system, which is degrading for them.

[Chris Stephens (Glasgow South West) (SNP)]

Does my comrade agree that we should praise the role of the trade union movement in supporting the WASPI women? WASPI campaigners in Glasgow and north Lanarkshire are watching a live broadcast of this debate in the Glasgow city Unison office. One of them is my constituent Kathy McDonald, who has worked for 40 years—since she was 15—but now has to go on working until she is 66.

[Grahame Morris]

Absolutely. This huge injustice affects all nations and regions of the United Kingdom. These are hard-working, decent women who have contributed through the national insurance fund and expected to receive their state pension.

Universal Credit Project Assessment Reviews

Chris Stephens Excerpts

Tuesday 5th December 2017 Commons Chamber

[Neil Gray (Airdrie and Shotts) (SNP)]

I will endeavour to abide by your request to be brief, Madam Deputy Speaker.

I thank the Labour party for choosing today’s debate topic. I congratulate the hon. Member for Oldham East and Saddleworth (Debbie Abrahams) on her speech, and I am grateful to her for our discussions ahead of today’s debate. Of late, our parties have been united in our critical but constructive opposition to the UK Government’s roll-out of universal credit not just here but up the road.

To give credit where it is due, this is an excellent motion for a debate, and it has forced the welcome partial publication just announced by the Secretary of State. The only criticism I would make is that it should not just be the Work and Pensions Committee that sees the reports. I would have preferred to see at the end of the motion the words “for public consumption”. Why keep these reports private and just to the Select Committee? The UK Government reckon that this announcement in some way gets them out of hot water, but it changes nothing. The reports that are being requested by this House for public consumption are the DWP’s assessment of how the roll-out of universal credit is progressing. They are like the Department’s scorecard for universal credit.

Campaigner John Slater has been challenging the UK Government to release these reports for almost two years. In August this year, the Information Commissioner’s Office ruled that the UK Government had to release the reports. In its ruling, it said it agreed that

“the DWP is correct that section 36 of the Act is engaged, but finds that the balance of the public interest supports disclosure of the requested information.”

[Chris Stephens (Glasgow South West) (SNP)]

Is my hon. Friend also aware that the Department for Work and Pensions appealed to the first-tier tribunal about a 2011 project assessment report? Should we not know what the cost of that was to the taxpayer?

[Neil Gray]

Absolutely, and I will be coming to the cost to the taxpayer later in my speech.

It is also worth noting that the ICO gave the DWP a rap over the knuckles for not replying to Mr Slater

“within such time as is reasonable”.

However, for me, paragraph 38 of the ICO ruling is the most important and sums up why the UK Government must publish the reports in full. It says:

“The Commissioner’s decision is that the balance of the public interest favours disclosure of all of the PAR reports. The age of the reports show that the need to protect free and frank advice is lessened…the reports provide a much greater insight than any information already available about the UCP…there are strong arguments for transparency and accountability for a programme which may affect 11 million UK citizens and process billions of pounds, which has had numerous reported failings in its governance. These arguments outweigh the need to protect advice provided in the now historic PAR reports.”

Essentially, the UK Government said these reports should be kept confidential to protect those who wrote them, but the ICO disagreed and said not only that the UK Government should publish, but that the names of the senior civil servants involved should not be redacted.

The ICO gave the DWP 35 calendar days from its judgment, which was on 30 August, or the Department would face being taken to court. The Secretary of State has essentially confirmed to me just now that it is his intention to take this matter to the High Court. Therefore, the position we are now in is that the UK Government are happy to see taxpayers’ money being spent to have this issue heard at the High Court. A Tory Government who say there is no money to properly fix universal credit find the money to go to court to stop the publication of reports on universal credit. It really makes me wonder what they are so desperate to hide.

--- Later in debate ---

[Chris Stephens (Glasgow South West) (SNP)]

It was the former hon. Member for Foyle, Mark Durkan, who is sadly missed in this place, who once referred to Opposition day debates as being like a silent disco: the Opposition talk about the motion on the Order Paper, and Government Members talk about something that might have a tenuous link to the motion on the Order Paper. In this debate, some Conservative Members— rather naughtily I thought, Mr Speaker—have questioned occupants of the Chair as to whether the motion is actually in order. I should have thought that the fact that it is on the Order Paper would suggest that it is in order.

Given that this is pantomime season, we have seen a competition on the Government Benches as to who their top pantomime villain is—[Interruption.] Well, he was pulled up. We almost, but not quite, had the hon. Member for South Suffolk (James Cartlidge) suggesting some sort of corporal punishment for the unemployed when he was talking about using the big stick. I thought that that was completely and utterly outrageous.

[James Cartlidge]

I was simply saying that, when we have a massive lack of labour—for picking fruit, for example—and thousands of people unemployed, we have to ask ourselves what is wrong in the benefit system that we are not getting people to fill those positions. That is not calling for corporal punishment; it is a perfectly fair thing to ask for.

[Chris Stephens]

I asked a number of my hon. Friends before I rose to speak whether the hon. Gentleman seemed to suggest some sort of corporal punishment, and I have to say that they thought that he did.

I want to talk about the Information Commissioner, because what has happened is quite strange. The DWP appealed to the Information Commissioner over the publication of a 2011 report and then went to the first-tier tribunal, but the appeal was not upheld. Having been told that it had to publish that report, why is the Department now blocking further such reports—from May 2012, February 2013, June 2013, March 2014 and March 2015? I hope that the Minister will explain why the Department, having previously lost decisions at tribunal and been forced to respond to freedom of information requests, is choosing to appeal now.

The report from the Information Commissioner is particularly devastating for the Government. It even quotes a National Audit Office report, saying that it stated that a project assessment review report from February 2013

“raised serious concerns about the UCP which lead ‘to a reset of the programme between February and May 2013.’”

I think the Work and Pensions Committee, of which I am a member, has the right to review these reports, and also to look quite specifically at what recommendations have been brought forward and which of them the Department has not acted on. Could the issues covered include telephone calls and telephone charges—something I have been campaigning about since I came to this place two and a half years ago? Has a previous report suggested that calls to the Department for Work and Pensions should be free? Have recommendations been made, for example, regarding the difficulty faced by those who have to rely on a text relay operator or to use Minicom services—another issue I have raised recently? The Select Committee heard rather disturbing evidence of people having to use the text relay operator service who waited 45 to 50 minutes to contact someone, but found that they were hung up on. That is something the Department should urgently address, and the same applies to Minicom services. Did these project assessment reviews look at the closure of jobcentres? We have seen the Department’s proposals for the closure of hundreds of jobcentres across the UK.

[Stewart Malcolm McDonald]

While I share my hon. Friend’s outrage, he surely cannot be surprised. When it came to the closure of half of Glasgow’s jobcentres, not a single equality impact assessment was published, despite calls for the Department to do so.

[Chris Stephens]

I agree entirely. There is a significant problem of equality impact assessments not being published, not only by the Department for Work and Pensions but across the board. Last year, I tabled parliamentary questions to each and every UK Government Department and found that not one equality impact assessment had been carried out under their change and reform programmes.

Universal credit potentially affects 11 million UK citizens. That is why I look forward to the Select Committee receiving these reports and checking whether the Government acted on the recommendations that we had provided to them. I agree with my hon. Friend the Member for Airdrie and Shotts (Neil Gray) that the reports should not just be going to the Select Committee, because the general public have a right to review them to find out whether the Government have been acting on their recommendations.

There has been a lot of heat in the debate on universal credit. We have heard some suggestions that food banks are a good thing, but food banks are not part of the social security system of this country. In 2010, 61,400 food parcels were delivered to citizens across the UK. The figure for this year, so far, is 1,182,594. If there can be any suggestion at all that austerity is working, it certainly does not seem to be working for the poorest and most vulnerable in our society.

Work, Health and Disability

Chris Stephens Excerpts

Thursday 30th November 2017 Commons Chamber

[Mr Gauke]

I praise the employer in my hon. Friend’s constituency. Very good employers lead the way. There are now 5,000 employers signed up to the Disability Confident scheme, and we want to ensure that the best practice that is pursued by many employers is pursued by all employers.

[Chris Stephens (Glasgow South West) (SNP)]

The Secretary of State will be aware of evidence presented to the Select Committee about individuals’ frustration with the Minicom service and text relay operators. It is not acceptable for people to wait 45 or 50 minutes to access those services, or to be hung up on. Can he assure me that the Minicom service and text relay operators will be adequately staffed?

[Mr Gauke]

We are always looking at what we can do to improve the service that is provided. When the standard falls below an acceptable level, something clearly needs to be rectified.

State Pension Age: Women

Chris Stephens Excerpts

Wednesday 29th November 2017 Commons Chamber

[Alex Cunningham]

We know fine and well that as GDP goes down, the amount of money spent overseas also reduces. The poor overseas also need support. If we need to find this money, we can start by looking within British budgets.

Why do the Government not look at our proposals? Why do they not give these women some hope? We heard from the Minister that the Government’s position is that they will not make further concessions, but I urge him to go back to the Secretary of State after the debate and persuade him to think again.

Earlier this year, the Secretary of State said that he and the Department for Work and Pensions would look into individual cases of hardship. We know from a freedom of information request that the DWP has concluded just a handful of complaint investigations relating to the ’50s-born women campaign, although more than 4,500 complaints were received. Will the Minister update the House about the progress on those complaints?

[Chris Stephens (Glasgow South West) (SNP)]

Is not the real problem demonstrated by my constituent who wrote to me a fortnight ago? She was born in 1954, has been in insecure, low-paid work, and has no access to an occupational pension or savings. The Government must address this issue.

[Alex Cunningham]

I said a few minutes ago that we would hear many examples of the plight faced by ’50s-born women, and that is yet another one.

Although I agree that this mess was created by the Government, I want to touch on the Scottish Government’s social security powers. I know that there have been some heated exchanges on this subject already. The SNP says that it cannot act to resolve the issue in Scotland because pension provision is reserved to the UK Government. Although that is true, the Scotland Act 2016 gave the SNP Government powers to top up social security or to create new social security policies. The right hon. Member for Ross, Skye and Lochaber (Ian Blackford) denied that they have the power to introduce new benefits based on age, so will the Minister commit this afternoon to publishing a clear paper outlining exactly what the Government believe the Scottish Government can and cannot do with their powers. Perhaps that would make the matter clear once and for all.

Labour has made a commitment to extend pension credit and provide early access to a state pension, but we cannot deliver that because we are not in government. Therefore, there has to be a challenge to our SNP colleagues: use your powers to help women north of the border and, if they are insufficient, chat to the Government, because they believe you do have the powers.

--- Later in debate ---

[Douglas Ross]

I agree with a lot of what my hon. Friend says, both now and in previous debates on this issue.

More can be done. There is a lot we can discuss and debate, and I have put myself forward to be a member of the all-party parliamentary group on state pension inequality for women. I signed a pledge before the election, and SNP Members have criticised me every day since I have been elected for not honouring that pledge.

I return to the earlier remarks by SNP Members and by the hon. Member for East Antrim. People can be convinced not by shouting them down every time but by trying to get them to go along with us.

[Chris Stephens]

Will the hon. Gentleman give way?

[Douglas Ross]

I am just finishing.

A constituent contacted me after the last efforts by the SNP. She said, “I just wanted to say I am disappointed at the media response to your support of WASPI in Moray. I do hope your support for us continues and we don’t become victims in the backlash.” I believe WASPI women are already victims—victims of decisions in this Parliament by both sides—and, because they are already victims, I say in the calmest possible way to the SNP that, despite the actions of SNP Members in this debate, I believe the wording of their motion is sensible. If the House divides tonight, I will be joining them to support their motion.

Universal Credit

Chris Stephens Excerpts

Thursday 23rd November 2017 Commons Chamber

[Mr Gauke]

Absolutely. I make it clear that we must constantly consider ways in which we can refine and improve the system. I have set out a number of things we will be doing over the months ahead to make the system work as well as it possibly can. As of today, universal credit is already better than the legacy system.

[Chris Stephens (Glasgow South West) (SNP)]

Small housing associations in Glasgow tell me that they do not know whether a person is on universal credit until they fall into arrears. I press the Secretary of State to ensure that all housing associations, no matter their size, have access to the landlord portal, to eliminate rent arrears and to make sure that housing associations do not fall into financial difficulty.

[Mr Gauke]

The hon. Gentleman makes a perfectly reasonable point. The landlord portal is a good step forward. We are starting with the largest landlords because that is the quickest way to ensure as many people as possible benefit, but the increased use of the landlord portal as it is rolled out will be helpful for housing associations and councils, as well as for the DWP.

Universal Credit Roll-out

Chris Stephens Excerpts

Thursday 16th November 2017 Commons Chamber

[Chris Stephens (Glasgow South West) (SNP)]

I congratulate the hon. Member for Banff and Buchan (David Duguid) on his maiden speech. He is still to be persuaded on the merits of Scottish independence, and I look forward to debating them with him in the next few years. I thank him for paying a generous tribute to his predecessor, Eilidh Whiteford; I am sure that all Scottish National party Members appreciate that.

As a member of the Select Committee on Work and Pensions, let me start by saying that Glasgow is a city where words often have more than one meaning, and in attempting to sum up this Government’s approach to social security benefits and universal credit, I would use the word “ignorant”. Now, Government Members may not agree with that characterisation. They may even point out that the architect of universal credit, the right hon. Member for Chingford and Woodford Green (Mr Duncan Smith), made a point of visiting Easterhouse in Glasgow in 2002. But, of course, the Government are closing the jobcentre in Easterhouse this year.

[Anna Soubry]

I was a member of the Select Committee on Scottish Affairs when we discussed the situation of the Glasgow jobcentres. Will the hon. Gentleman confirm that Glasgow had somewhere in the region of 16 jobcentres and that the DWP’s very excellent proposal—in fact, it was not radical enough, in my view—was to reduce that number to eight? We compared the number of jobcentres in comparable cities in other parts of the country that had comparable employment rates, and they often had two or three jobcentres, as opposed to eight.

[Mr Deputy Speaker (Mr Lindsay Hoyle)]

Order! Too long; far too long.

[Chris Stephens]

The evidence that was used by the Government to justify closing those jobcentres was based on information that did not exist. They were using Google Maps when they should have been using the First Bus app that would have told them that closing jobcentres means a complicated, multi-bus, hour-long journey from Easterhouse to Shettleston.

The Government were faced with all the evidence provided by Members in this place through debate and questions; they were faced with all the evidence provided to the Work and Pensions Committee by a wide range of people and organisations dealing with the impact of universal credit; and they were faced with a report from that Committee clearly outlining where the implementation is going seriously wrong. But even when faced with all that information, the Government continue to argue a line that, in my city, we would call ignorant. When that word is used in Glasgow it does not mean someone who does not know all the facts, someone who does not know any better or someone who needs advice on how to act. No, ignorant—as in “pure dead ignorant”—means someone who knows all the facts and knows what should be done, but chooses to do whatever they want despite it being wrongheaded and damaging to others.

I fully expect, and we have already heard, the tired old Government line about the policy of universal credit as having been welcomed. It is even on the top line of the Work and Pensions Committee report that universal credit is a good idea in principle. But—this cannot be emphasised enough and the report clearly confirms this—it is the design and operation in practice that is deeply and utterly flawed.

Reports of a rethink or U-turn on the waiting time for universal credit were trailed in the media yesterday, but frankly do not seem to present as a clear commitment to reduce to the four weeks maximum. Oddly enough, there was some link between this story and next week’s Budget. I can only assume what many of us have suspected, which is that universal credit is less to do with supporting people into employment and more to do with cutting the benefits bill, and that any changes are a Treasury call.

The Public and Commercial Services Union has clearly outlined how universal credit actually works, as opposed to the fantasy-island wishful thinking of the so-called reforms to the benefits system. The pressure on staff members is intense, with one in 10 who work directly with universal credit claims leaving—double what is considered normal. The DWP employs 30,000 fewer staff than in 2010. If the Government are meant to be in the job-creation business, that certainly does not appear to be in their own backyard—the civil service.

Jobcentre closures and lack of internet access, or digital exclusion, all put a severe strain on claimants and staff. I welcome the dropping of telephone call charges, not just because they are the result of campaigning against the telephone tax, but because they are an indication that someone somewhere recognises that something has to give.

The current situation is unsustainable. The roll-out has to be paused if there is to be any hope of making this work. As universal credit follows on from the implementation of personal independence payments, which inflicted real hardship and humiliation on many disabled people, it is hard not to join the dots and to work out that the Government view benefits as a budget problem to be solved by actively making claiming more difficult.

The changes to benefits are part of a cuts agenda. The budget for universal credit is nearly £3 billion a year less than the budget for the system it replaces. No wonder it has in-built delays to payments: every day that every pound that is rightly owed to claimants is held in Treasury accounts, the poorest and most vulnerable in society are subsidising Government expenditure, while offshore tax avoiders pay their accountants but not their taxes.

The Work and Pensions Committee report is the first in a series and is focused on the terrible impact the six-week wait has on claimants. It also identifies problems with advance payments, which start a claimant off in debt—if they are not already in debt. There are also clear situations where housing associations do not know that their tenants are on universal credit, and I hope the Government will focus on that.

I am calling for the Government to cut the waiting time for universal credit and to pause the roll-out. Glasgow will be the last major city in the UK to be subject to the full service roll-out, but how many thousands of families, children and vulnerable people will have to suffer and starve before we get to that point? If a 10th of the resource that is put into chasing benefit fraud were put into chasing tax avoiders, how much more resource would we have so that we could truly support working people and enable people to work, rather than cutting off their lifelines?

Universal Credit Roll-out

Chris Stephens Excerpts

Tuesday 24th October 2017 Commons Chamber

[Andrew Bowie]

I will not give way.

I am proud to be a Conservative Member of Parliament and I am proud to sit on these Benches with colleagues who work just as hard, and care just as much, for the people they represent as any other Member of this House. Let us be clear that no party in this place has a monopoly on compassion. Socialist, nationalist, Liberal, Conservative or Green—all of us in this place are here first and foremost to serve our constituents. To imply otherwise, and to indulge in wild and insulting generalisations, does not help our constituents, does not inform the debate, and does very little for how people perceive this place, and neither does the gratuitous scaremongering that we heard too much of in last week’s debate. To imply that simply because this Government are a Tory Government they do not care, and are not listening to and acting on the concerns of Members and public bodies, is unfair and untrue.

Last week the Secretary of State announced that all Department for Work and Pensions helplines would be free by the end of the year. A couple of weeks before that, he announced that a more proactive approach would be taken to making clear the availability of advance payments.

[Chris Stephens (Glasgow South West) (SNP)]

I thank my fellow member of the Work and Pensions Committee for giving way, but does he not agree that an issue about third-party providers remains? Is he as worried as I am about constituents in Glasgow who have telephone bills of £100 as a result of using third-party providers to try to get help from the DWP?

[Andrew Bowie]

I thank the hon. Gentleman for that intervention. I agree that questions have to be asked about third-party providers, so I would join him in questioning the Government about that.

I know that the Secretary of State was listening to the Work and Pensions Committee last week when I and other Members expressed concern about the amount and quality of the data being gathered on advance payments. None of these actions is that of a Government who are not listening. This debate is about whether we should pause the roll-out of universal credit or if we should press cautiously ahead while learning, and evolving, testing and refining the system, as we continue to deliver this important life-changing benefit to the people of the UK. In my opinion, we should and must press ahead.