Oral Answers to Questions

Torsten Bell Excerpts

Monday 17th March 2025 Commons Chamber

[Vikki Slade (Mid Dorset and North Poole) (LD)]

8. What steps her Department is taking to help increase uptake of pension credit.

[The Parliamentary Under-Secretary of State for Work and Pensions (Torsten Bell)]

This Government have been running the biggest ever pension credit take-up campaign. In the latest stage, we are now writing to all pensioners who make a new housing benefit claim and who appear to be entitled to pension credit, directly targeting them and encouraging them to apply.

[Vikki Slade]

The rate of take-up for pension credit has traditionally been between 60% and 65%. If that rate were uplifted, it could take 400,000 people out of income poverty. In Dorset, the number of over-65s has increased by about 20% over the past decade. People say that their biggest concern is the paperwork they have to complete. The applications contain up to 225 questions purely for pension credit, and many pensioners would easily be able to claim for things like the carer addition through a slight tweak in the paperwork. What is the Department doing to simplify and combine those applications to make life easier for pensioners?

[Torsten Bell]

We are already doing a lot to simplify the process; it now takes 16 minutes on average to complete an online form, and 90% of people apply online or over the phone. However, the hon. Lady is completely right to highlight the fact that we must do more, including by simplifying the form. We continue to keep that under review, and I am always interested in ideas about how we can go further.

[Mr Speaker]

I call the shadow Minister.

[Danny Kruger (East Wiltshire) (Con)]

When the Government scrapped universal entitlement to the winter fuel payment, they said that all 880,000 people eligible for it would get it through pension credit. We now know that that did not happen; they have got fewer than 120,000 new pensioners enrolled. More than three quarters of a million of the poorest pensioners have missed out on vital support this winter, so will the Minister tell us whether that was the plan all along—to save money at the expense of the poorest pensioners—or will he admit that he has completely failed in his duty towards the poorest elderly people in our society?

[Torsten Bell]

The lesson I have learned is from the last Government, who put up pensioner poverty year after year—it increased by 300,000 over the course of the last Government. This Government have run a pension credit take-up campaign that has seen an 81% increase in applications since July compared with the same period last year, and 46,000 more awards compared with that period. That is what a Government doing their job looks like.

[Danny Kruger]

That is 45,000 more awards than in the same period last year, but 880,000 people are eligible—that is a pathetic achievement, and the Government have spent millions of pounds on advertising this. We still have thousands of people waiting for their winter fuel payment, and the winter is over, so it is a little late for the Government’s next advertising plan. The fact is that we still do not know who has missed out, what the waiting time for those payments was, and what the effects have been on pensioner poverty or on hospital admissions, which have increased significantly for pensioners. Given the scandalous failure of their pension credit campaign, will the Government release all available data on the impact of the winter fuel payment cut?

[Torsten Bell]

We have already released significant data on that and, as I say, data was released just weeks ago showing the unparalleled success of the campaign to drive up pension credit take-up. Now we are concentrating on increasing support for pensioners right across the board, because the biggest disgrace of the last Government was where they left the health service that our older generations rely on. We are turning that around, day after day.

--- Later in debate ---

[Luke Akehurst (North Durham) (Lab)]

13. What assessment she has made of the impact of the pensions triple-lock on pensioners in North Durham constituency.

[The Parliamentary Under-Secretary of State for Work and Pensions (Torsten Bell)]

Our commitment to the triple lock throughout this Parliament means that spending on the state pension is set to rise by £31 billion a year. Individuals are set to see increases of up to £1,900 a year, benefiting 21,000 pensioners in North Durham and 12 million people in Britain as a whole.

[Luke Akehurst]

I welcome the fact that the Government are not only protecting the triple lock for every pensioner in the country but tackling the biggest problems for pensioners by uprating pension credit by more than the rate of inflation, encouraging a higher take-up of pension credit and substantially increasing funding for our NHS. Can the Minister tell me how many pensioners in North Durham currently claim pension credit, and how many are entitled to it but do not claim it and could benefit from this increase?

[Torsten Bell]

My hon. Friend is right to draw attention to the importance of the 4.1% increase in pension credit that will take place in just a few weeks’ time, and I can tell him that about 3,000 people are claiming pension credit in North Durham. He is also right to mention the more than £25 billion that the Government are investing in the NHS. The unacceptable state of the health service is the biggest betrayal of older generations by the Conservative party, and we are going to change that.

[Gareth Snell (Stoke-on-Trent Central) (Lab/Co-op)]

14. What steps her Department is taking to help reduce levels of unemployment in Stoke-on-Trent.

--- Later in debate ---

[Dr Simon Opher (Stroud) (Lab)]

T9. Pension credit claims, as we have heard, have increased by 64%, and I commend the Minister and the Department for making that happen, as well as Citizens Advice in Stroud and bureaux throughout the country. However, there are 800,000 people who earn just above that limit and live in poverty. I wonder whether, when a fiscal situation arises, the Government will review the cap, and indeed the gradient of this benefit.

[The Parliamentary Secretary to the Treasury (Torsten Bell)]

My hon. Friend is absolutely right to highlight both the progress that has been made and the hard work of the voluntary sector, including citizens advice bureaux across the country. We must continue recent progress, and we shall certainly do so. I would like to highlight that our support for pensioners goes far wider, including the 4.1% increase to the state pension and to the level of pension credit, as my hon. Friend mentioned, in just a few weeks’ time.

[Julia Lopez (Hornchurch and Upminster) (Con)]

At a constituency meeting last week, I was told that small businesses are starting to ask employees to go self-employed as they cannot otherwise keep roles open because of forthcoming national insurance contribution rises and extra employment laws. Will the Department watch out for this trend in its data, in case it was not the Government’s intention to make workers less secure with these new taxes and more regulations?

--- Later in debate ---

[Sir Desmond Swayne (New Forest West) (Con)]

What is the Minister’s estimate for the number of pensioners who would qualify for pension credit but have not applied in North Durham?

[Torsten Bell]

I thank the right hon. Gentleman for his question. The Department for Work and Pensions does not produce data at a constituency level, but I will tell him the answer to his question at a national level: much lower than it was before this Government came into office.

[Perran Moon (Camborne and Redruth) (Lab)]

Supporting people back into work is not only the right thing to do for the UK economy, but the fair and compassionate thing to do for people stuck in the welfare system. However, over the past few days, a significant number of people have contacted my constituency office with profound concerns about what they have heard and read in the press. Does the Minister agree that by removing the culture of fear and creating a nurturing environment, we can help people back into work and give them the support they need not just to survive but to thrive?