Financial Inclusion

Peter Swallow Excerpts

Wednesday 22nd October 2025 Westminster Hall

[The Economic Secretary to the Treasury (Lucy Rigby)]

It is a pleasure to serve under your chairmanship, Dr Huq. I thank my hon. Friend the Member for Glasgow North (Martin Rhodes) for securing this important debate and for giving me the opportunity to discuss a topic that is integral to the ability of his constituents, my constituents and all our constituents to participate not just in our economy, but in society as a whole. I also thank other hon. Members who have contributed to the debate. From the number of interventions that have been made, it is clear that this is a very important issue to all of us throughout the House.

I think we can agree on the importance of ensuring that everyone across the UK has access to appropriate and affordable financial products and services. I really do appreciate the strength of feeling on the issue. I know that some Members present will have had the opportunity at recent party conferences, as I did, to engage with the likes of Fair4All Finance, the Centre for Social Justice, Rooted Finance and other organisations.

I pay tribute to TAG, the charitable organisation in my hon. Friend’s constituency that he mentioned, for the incredible work that it is doing to promote social inclusion for disabled people. I recognise the importance of that work and the need to go further to ensure that our financial system works for everyone; I will return to that point.

As my hon. Friend has set out, some of the statistics on financial inclusion in the UK are sobering: 900,000 people still do not have access to a bank account, 10% of adults have no savings, and another 21% of adults have less than £1,000 to draw on in the event of an emergency. When it comes to digital inclusion, which he raised, 3.3 million people—7% of current account holders—do not bank online or use a mobile banking app. However, I believe that this Government are on the cusp of making a real difference in that regard via the publication of our national financial inclusion strategy. Through that strategy, we can open up access to the right financial services, build households’ financial resilience and transform our constituents’ financial wellbeing.

However, I must stress that although the Treasury will publish the financial inclusion strategy, Government alone cannot solve some of the issues that we have been discussing today. We need a joint effort across industry, regulators and the third sector. That is exactly why I, along with my immediate predecessor—my right hon. Friend the Member for Wycombe (Emma Reynolds)—and my hon. Friend the Member for Hampstead and Highgate (Tulip Siddiq), have developed our financial inclusion strategy, with the support of a committee made up of consumer and industry representatives.

The committee has been considering a range of barriers faced by those who are financially excluded, as well as three important, cross-cutting themes—economic abuse, mental health and accessibility. The latter theme is particularly relevant to the points that my hon. Friend the Member for Glasgow North has raised. He will appreciate that I am slightly limited in what I can say before the publication of the strategy, but I can confirm that the fact that accessibility is a cross-cutting theme has been important to the development of the strategy. It has prompted the committee to look closely at the role that inclusive design can play in improving accessibility for underserved groups. I also want to make it very clear that we will publish the strategy before the end of the year.

[Peter Swallow (Bracknell) (Lab)]

A key part of financial inclusion is supporting young people to be included and ensuring that they have essential skills, including financial literacy. Has the Minister spoken with any colleagues in the Department for Education about how we can make sure that young people have the right essential skills, including financial literacy, as part of the strategy?

[Lucy Rigby]

I am happy to confirm to my hon. Friend that we have had those discussions. I hope he will see the evidence of those discussions when the strategy is published, and I hope he will see them in a positive light.

I will now address the Government’s position on banking hub services and branch closures, in response to some of the points that have been raised today. I will then come on to some of the other points that have been raised, particularly discrimination in branches, which we must deal with, and digital exclusion.

As one would expect, the Financial Inclusion Committee and its sub-committees’ discussions reflect the fact that banking services have changed remarkably in recent years. Many people, including our vulnerable constituents, have benefited from digital innovations that have enabled them to bank more conveniently and securely at any time and from anywhere. Last year, the vast majority of current account holders—93%—used online or mobile banking services. That includes 75% of over-75s. At the same time, reliance on physical branches has declined significantly. However, the Government are clear about the importance of face-to-face banking to individuals and communities, and are committed to championing access for all. That is why we are working closely with the banks to roll out 350 banking hubs by the end of this Parliament. More than 180 have already opened across the country, offering vital access to cash and everyday banking services.

We have also worked closely with the industry to improve the services that are available at those banking hubs. That includes ensuring that customers do not have to bring their own phone or tablet to access banking support, as well as a commitment to trial the use of printers, enhancing accessibility. We are committed to continuing to work with industry to ensure that banking services in hubs deliver the support that customers require.

I receive regular correspondence about the location of hubs. Hon. Members will know that the location of hubs is set by the Financial Conduct Authority’s rules, which protect access to cash. Although the Government do not have a role in that decision-making process, my predecessor and I have met with Link very regularly. Indeed, I have a meeting with John Howells coming up, and I regularly feed in hon. Members’ views.

Turning to discrimination in branches, I will specifically address the experience of the customers shared by my hon. Friend the Member for Glasgow North. It was, frankly, hard to hear some of those negative and no doubt damaging experiences. I want everyone to feel valued and respected in their interactions with financial services. I know we would all wish that.

As my hon. Friend knows, all service providers, including banks and building societies, are bound by the Equality Act 2010 to make reasonable adjustments where necessary. In addition, under the FCA’s consumer duty, firms must identify where customers or groups are not getting good outcomes, and they must understand why. Although I set out that framework, we would always encourage people to contact their bank to explore reasonable adjustments to the services they might require. It is important that people know that if that is not happening, they have a right to contact the Financial Ombudsman Service.

Earlier this year, the FCA published a report setting out areas for improvement in how financial services firms support customers in vulnerable circumstances, including those with learning disabilities in particular. The FCA highlighted in the report that most firms could not evidence how they had embedded the needs of customers in vulnerable circumstances into their product design, which is something we are determined to see change. As I have mentioned, in developing our strategy we have been looking at the role of inclusive design in developing financial inclusion. There has been really positive work to improve the way that financial services work for disabled people, so it is critical that we build on that.

I want to highlight briefly the work of Project Nemo, which was founded in 2024 to address digital accessibility and the under-representation of disabled people in financial services. Project Nemo’s research demonstrates that inclusive features can support those with learning disabilities to manage their money with greater independence and develop products that are more accessible for all. We are determined to build on the good work that has gone on previously to deal with the issues that my hon. Friend the Member for Glasgow North raises.

I want to address digital inclusion and the points that my hon. Friend raised in that regard. We recognise that digital exclusion can be a significant barrier in how consumers are able to access and use financial services products. That is why digital inclusion is an area of focus in the financial inclusion strategy. It has been specifically considered by its own sub-committee, alongside issues around access to banking services. The strategy, which hon. Members will be able to see in due course, will examine what more industry and Government can do to help address the problems and ensure that everyone can engage with financial services and manage their money in what we all know is an increasingly digital society.

The Department for Science, Innovation and Technology is the lead Department for digital inclusion. Earlier this year, it published a digital inclusion action plan that focuses on digital barriers beyond financial services, including digital skills and confidence—issues raised today—and widening access to devices and connectivity, providing support through local communities.

I have addressed the matter of financial education, but I also want to touch briefly on the point made by my hon. Friend the Member for Hampstead and Highgate about the insurance market. I can confirm to her that insurance is in the scope of the financial inclusion strategy. As she knows, there is other work going on, including via the motor insurance taskforce, which is looking at the issues she raised—specifically, the cost of motor insurance to all our constituents.

Oral Answers to Questions

Peter Swallow Excerpts

Tuesday 21st January 2025 Commons Chamber

[Rachel Reeves]

I do not think the borrowing costs in every major country in the world can be explained by the decisions made by this Government. As I said to the hon. Member for Hinckley and Bosworth (Dr Evans) last week, the hon. Gentleman has to get real. There have been global movements in financial markets that have affected the United Kingdom, but if he looks at the PWC report from yesterday, the most recent report on market confidence, global CEOs see the UK as the second best place in the world to invest, after the US.

[Peter Swallow (Bracknell) (Lab)]

The International Monetary Fund forecasts that the UK is set to be the fastest-growing major economy in Europe, which one would have thought Conservative Members would welcome. I know my right hon. Friend the Chancellor will not be satisfied until residents in Bracknell, and across the country, feel the benefits of economic improvement in their pay packets and their day-to-day lives, so will she set out what more she can do to ensure we tackle the cost of living and fix the economic mess we have inherited from the Conservatives?

Fiscal Rules

Peter Swallow Excerpts

Monday 28th October 2024 Commons Chamber

[Darren Jones]

My hon. Friend knows that the test of a good Government is whether they can secure private sector investment to come alongside them—something that declined under the last Government. That is why the national wealth fund, which the Chancellor has announced, will secure billions of pounds of private sector investment, alongside public sector investment, in the industries of the future.

[Peter Swallow (Bracknell) (Lab)]

Does the Minister agree that the previous Government’s failure to invest not only damaged economic growth, but led to damage to our public services, with a broken NHS, special educational needs in crisis and local government on the brink?

[Darren Jones]

My hon. Friend will know, from speaking to his constituents during his campaign to be elected and since, that people’s experience of public services across the country shows the fact of the matter: after 14 years of failure from the Conservatives, our public services are on their knees. That is why they need a Government who will bring stability back to our economy, invest in public services and improve outcomes for people who rely on them and work in them.

Winter Fuel Payment

Peter Swallow Excerpts

Tuesday 10th September 2024 Commons Chamber

[Peter Swallow (Bracknell) (Lab)]

I was proud to be elected on a manifesto that committed to delivering economic stability, security and growth. After 14 years of Tory recklessness with our economy and after the disastrous Liz Truss mini-Budget drove up inflation, food bills and mortgage repayments and pushed my constituents to the brink, the public voted for change. That change must start with getting our economy back on its feet.

When the previous Labour Government left office, Trussell Trust food banks were giving out 40,000 food parcels a year. Last year they gave out 3 million. When we on the Labour side of the House talk about the recklessness of the previous Government, it is not academic. We are talking about taxpayers’ money being poured into ideological gimmicks while children are going to school hungry, working adults are one rent rise away from homelessness and a broken NHS is stalling productivity and failing those who most rely on public services, including our pensioners. We face a £22 billion black hole in the public finances that they covered up and walked away from.

Stability means bringing the economy and the country back from the brink to which the Conservative party knowingly pushed it. No one doubts that this policy is tough, and it is not a measure we want to take, but we have been left a huge bill to pay. Means-testing the winter fuel allowance will allow us to support those pensioners most in need as we take the difficult steps we have to take to right the ship.

Members across this House know that in our communities there are too many pensioners struggling. That is why I welcome this Government’s commitment to the triple lock, under which the state pension has risen by £900 this year and will rise by more than £450 in April. I also support the extension of the warm home discount, worth £150 for more than 1 million low-wage pensioners.

[Graham Stuart]

The hon. Gentleman will be aware that the Tory triple lock was introduced by the Tories, precisely in order to deal with the legacy left by the previous Labour Government when, unless I have got this number wrong, there was a lower take-up of pension credit than there is today—we raised that. The triple lock raised pensioner incomes, and the first act of the Labour Government, of whom he is clearly aiming to be a loyal member, is to take £300 away from people who really need it.

[Peter Swallow]

Three million food parcels were distributed last year. That is the legacy of the Conservative Government. And the triple lock that the Conservatives purport to defend? They broke it in 2022.

I also support the extension of the household support fund to help the families most in need this winter, as well as the Government’s commitment to introducing tougher regulation to the energy market, which has let customers down for too long. I am working hard with Bracknell Forest council to ensure that pensioners in the Bracknell constituency who are in need but not claiming the support to which they are entitled are identified and encouraged to get help. I urge any pensioner who is concerned about their finances to go to Age UK’s benefits calculator to see what support they may be entitled to.

[Dr Ben Spencer (Runnymede and Weybridge) (Con)]

What did the hon. Gentleman say to pensioners during the election campaign?

[Peter Swallow]

I said that the Labour party would restore the broken economy inherited from the Conservative party.

In the long term, there is only one permanent solution to ending fuel poverty: we must end our dependence on volatile foreign energy markets and deliver lasting energy security. The Conservative party failed to do that in Government, leaving energy bills higher for every household, including those most in need. That is why this Government’s plan to create GB Energy, a new national energy company, is vital. It will bring energy supply back into the hands of the British public and help to get prices back under control. That is the long-term solution to fuel poverty: home-grown, British-controlled power.

[Dr Caroline Johnson]

Roughly 13,000 people in the hon. Gentleman’s Bracknell constituency will not get the winter fuel allowance this year as a result of the changes that he has just voted for. How many of them does he estimate will struggle to pay their bills?

[Peter Swallow]

I have already set out the support that I want to see, as well as the support that the Government have put in place to help pensioners in my constituency and to bring energy bills down in the long term, which will help all households in Bracknell and across the country. That is a really important first step on the road to growth. Because of the triple lock, a growing economy means growing pensions and growing support for pensioners in need.

Future prosperity does not fall out of the sky. We have to create the conditions for it, and those conditions are sensible spending, bringing debt under control, and encouraging investment. To do those things, we must dig ourselves out of this financial hole, and that means tough choices. This policy is a difficult step—a step that I did not want to take—but it is a step away from the brink towards stability, security and growth. That is why I back it.

[Several hon. Members rose—]

--- Later in debate ---

[Paul Holmes (Hamble Valley) (Con)]

The change that the Government announced this morning will mean than 18,300 of my constituents will go without their winter fuel payment this Christmas. In the brief time that I have, I will set out why I believe that is just the start from the Government.

The first reason is that cutting winter fuel payments for poorer pensioners is a political choice, not a necessity, despite what the Leader of the House says. Over the election period, Labour said that it would not cut the winter fuel payment. It has broken its promise to the British people, and they will remember that. Labour also said that it would possibly do more, although it has denied that it would not do more. Today’s measures will save £1 billion, as I outlined in my earlier intervention, but Labour has awarded inflation-busting pay rises of £9 billion to its union paymasters.

[Peter Swallow]

Can the hon. Member explain to the House and to his constituents why he would not back fair pay rises for teachers, nurses, prison officers and members of the armed forces in his constituency?

[Paul Holmes]

I will not take any lectures from the hon. Member, but I say to him that I always defend pay rises for people in this country who deserve them, which is exactly what the Conservative Government did. What our Government did not do was award inflation-busting pay rises of 22% to the people who paid for our general election campaign, increasing inflation in this country. I believe that people deserve pay rises, but that should be done within a responsible fiscal envelope. The Labour Government simply have not done that.

As we heard from the Chancellor earlier, the measures that she has announced will cost more than the savings generated from scrapping the winter fuel payments—that is a shambles. The Government have done this at a time when energy bills will increase by 10%, despite the Labour party’s promise in Opposition that it would freeze energy bills—another broken promise that pensioners will have to face this Christmas. The Government have also refused to rule out scrapping the 25% single occupancy discount for pensioners and single people. If that goes ahead, they will deprive pensioners of another £600 on average. That is a political choice and a cost of living bombshell that this Labour Government—supposedly the party of hard-working people—will impose on vulnerable and poorer pensioners across the country.

Labour Members have a choice this afternoon and going forward. They should reverse the cut, stand up for the thousands of people in their constituencies who will be made poorer by the Government, and reject the measures that they outlined earlier. Let me put it this way: 18,000 people in my constituency rely on the winter fuel payment, as do thousands of Labour Members’ constituents. When we go to the ballot box in four years’ time, I look forward to Labour Members standing up and explaining to those pensioners why they made them poorer.

Oral Answers to Questions

Peter Swallow Excerpts

Tuesday 3rd September 2024 Commons Chamber

[Peter Swallow (Bracknell) (Lab)]

Will the Chancellor explain to the House the damage done to pensioners’ livelihoods by the previous Government’s economic incompetence and their decision to cover up the £22 billion black hole in the public finances?

[Rachel Reeves]

My hon. Friend is absolutely right to remind us of the dire inheritance that this Government face. The previous Government made spending commitment after spending commitment with absolutely no idea of how to pay for them. From road and rail projects to A-levels and the Rwanda deal, we saw £22 billion of unfunded commitments. We will fix the foundations of the economy, rebuild Britain and ensure that working people are better off. We will fix the mess that the last Government left.

Public Spending: Inheritance

Peter Swallow Excerpts

Monday 29th July 2024 Commons Chamber

[Rachel Reeves]

The hon. Gentleman’s constituents will rightly be annoyed with the previous Government for saying that they would go ahead with the A303 work but not budgeting a single penny for it. That is where the responsibility lies for these failures and for the difficult announcements that I have had to make today.

[Peter Swallow (Bracknell) (Lab)]

Cash-strapped councils are projected to spend £12 billion to support children with special educational needs and disabilities by 2026. That is up from £4 billion a decade ago. Does the Chancellor agree that the Tories’ failure to get to grips with the SEN crisis has put public finances at risk while letting SEN children down?

[Rachel Reeves]

I think every single Member of the House will have faced often very difficult constituency casework about young people who are not getting a diagnosis on time and not getting the support they need at school. We will set out all our spending plans and priorities at the spending review later this year.