Construction Standards: New Build Homes

Michelle Welsh Excerpts

Tuesday 25th March 2025 Westminster Hall

[Michelle Welsh (Sherwood Forest) (Lab)]

I beg to move,

That this House has considered construction standards for new build homes.

It is a pleasure to serve under your chairmanship, Ms Jardine. It is an honour to hold this debate today on the construction standards for new build homes. I will start by thanking the tradespeople who work in my constituency—the brickies, sparkies, plasterers, plumbers, joiners and groundworkers, to mention just a few. I know first-hand how hard they work and how poorly they can be treated sometimes. It is important to note throughout this debate that the quality of the work of most tradespeople is something we and they should be very proud of. The quality of new builds is an issue for many of my constituents. Having one’s own home is a dream for many people across the country, including in my constituency of Sherwood Forest. Having a safe, affordable and warm home for all is something we should all strive for.

[Jim Shannon (Strangford) (DUP)]

It is clear that the issue is not necessarily with the workers, but with the developers. There must be rules and legislation in place to ensure that developers cannot cut corners or ignore the guidelines, and that they supply safe properties. If that does not happen, the Government need to enforce it, with fines if necessary.

[Michelle Welsh]

I thank the hon. Member for his important intervention. I will say more about that later.

Over 70% of people in Sherwood Forest own their own home.

--- Later in debate ---

On resuming—

[Michelle Welsh]

Over 70% of people in my constituency of Sherwood Forest own their own home, either outright or with a mortgage or loan, and a large proportion of them will be living in a new build home.

I know that we need to build more homes across the country and I am proud that this Labour Government are committed to delivering 1.5 million quality homes over the course of this Parliament. Personally, I know the importance of growing up in a safe, warm house—a place to call home. Of course, new homes that are built will be for homebuyers, for social housing and for housing some of the most vulnerable people in our communities. However, the key to the Government’s commitment must be quality.

There is a growing narrative around new build homes, suggesting that their construction standards are lower than those of homes built earlier. That is because we too often see new build homes that are not fit for purpose, and that are damaged, draughty or unsafe to live in. It is wrong that when someone moves into a new home or into their first ever house, they may not get the quality that they are paying for.

[Helen Morgan (North Shropshire) (LD)]

Does the hon. Member agree that not only the house must be of a very high quality, but the surrounding estate that the house is built on? That is essential because the guarantees and building certificates that come with a home do not relate to that surrounding estate, and if there are problems with, for example, the drains or the roads, it can be very difficult to get them fixed, which is a nightmare for a new homeowner.

[Michelle Welsh]

I thank the hon. Member for her intervention and I completely agree with her point, which my constituents have also raised with me. Homebuyers deserve to feel confident that their new home is safe and will not begin to crumble as soon as the key is in the door.

I will refer to the experience of one of my constituents with their new build home. Kelly and her husband Simon moved into their new home in Bilsthorpe in October 2024. They opted to go for a new build home because of their disabled son, thinking that a new build would be clean and that they would not have to spend much time adjusting it to meet their son’s needs.

Almost immediately, however, they realised that the high-standard and handcrafted home that they had been promised was not to be. They discovered numerous issues with the house. These included an incorrectly fitted and sized boiler cylinder, which left them without heating for three days; an improperly installed bath. which dropped and left gaps in the tiles; dirty tiles; damage to the flooring; and windows with scratches and stickers left on. I could go on. All of this was on top of the usual moving house stress. I know from my own experience that the days and weeks leading up to moving house are taken over by worry about what could go wrong. That a new home could contain even more nightmares is the last thing on someone’s mind.

When Kelly and Simon raised their issues with their constructors and builders, Harron Homes, they were met with more bad treatment. Through their complaints, my constituents learned that despite some of these issues being known to the site manager and sales executive, the home was in fact signed off. Harron Homes stated that there was “nothing to stop them” living in the property and that it was “happy” with the state of the home. I know everyone here will agree that the conditions my constituents faced in the house were certainly not good enough, and should have stopped them from being allowed to live in the property, especially with a disabled son.

[Robbie Moore (Keighley and Ilkley) (Con)]

I feel for the hon. Member’s constituents. In Silsden, in my constituency of Keighley and Ilkley, Harron Homes carried out a development of 50 plus properties where my constituents faced exactly the same challenges and scenarios of snagging that she is quite rightly indicating. Alongside her, I reiterate my call to the likes of Harron Homes to, essentially, sort themselves out for the benefit of the constituents of us both.

[Michelle Welsh]

I agree completely with the hon. Gentleman.

When moving into a new home, a high quality and safe living environment is expected. We should not be expecting anyone to live in properties that do not meet these standards.

What has further shocked me about this case is the treatment of my constituents by Harron Homes. In an email, Kelly and Simon were described as “a pain” and they have had to wait weeks for repairs, and even just for a response. They deserve better, yet they are not alone in their experience.

Sara, a constituent in Hucknall, got in touch with me immediately following my election in July, regarding her ongoing case with Persimmon Homes. Like Kelly and Simon, Sara walked into her new home to find it completely below standards, with over 117 different faults and damages across the property. These included damaged flooring, poor insultation leading to cold spots, and plumbing issues. The company had even left my constituent with a broken patio door that had large gaps around the side, leaving her and her family fearing for their safety as the door could not be locked. This has understandably been extremely distressing for Sara and for her elderly mother. While Persimmon Homes has offered Sara some money to put towards the cost of repairs, it will not be enough to cover the full extent of the damages and faults in her home. Over 70 defects still remain. It is wrong that Sara was ever in this position, and that the construction standards of her home were not properly monitored. How many more families like Sara’s have to battle just to get the quality of home they originally paid for?

[Alison Bennett (Mid Sussex) (LD)]

I thank the hon. Member for giving way, and for the case she is setting out. This is something that I have experienced with residents in Mid Sussex over a number of years, particularly in the village of Hurstpierpoint. The village has taken considerable numbers of new houses, and there have been houses among those developments that have been substandard. I think in particular of a family who had a brand-new house where, if you ran your hand down the wall, you could tell there was a film of grey mould. It took years of hassling the housing association and the developer for them even to admit that there was a problem and that they were are at fault.

Does the hon. Member agree that if we are to win the hearts and minds of people who are sceptical about housing growth in their villages and towns, confidence in the quality of new build housing must be beyond question?

[Michelle Welsh]

I completely agree. I was pleased that the Government announced they are accepting some of the recommendations in the Competition and Markets Authority’s housebuilding market study. I am particularly pleased that we are implementing a statutory UK-wide new homes ombudsman scheme and supporting the development of a voluntary ombudsman scheme to improve consumer protection ahead of the statutory scheme’s launch. For too long, customers have felt like they have nowhere to turn, are not being listened to by the big developers, and do not know their rights. I hope this is a step towards changing that.

I ask the Minister that when drafting the new UK-wide scheme, the Government put quality at the heart and ensure that people have all the necessary protection in cases such as those of my constituents. We must also have better oversight and accountability for companies that do not deliver high-quality construction standards. It is vital that we showcase what good practice looks like. I know there are many builders who do an exceptional job, and take great pride in their work. We cannot let the reputation of new build homes be ruined by a few rogue companies.

I mentioned earlier that I am proud that this Government have committed to delivering 1.5 million quality homes. In my constituency, the quality has sometimes been very lacking, the infrastructure has been very lacking, and the local Ashfield district council has been gerrymandering with its local plan, which continues to put precious historical land at risk, while there are more than enough brownfield sites to be used across the district. I ask the Minister that when we deliver these homes, the necessary steps are taken to ensure that the right companies and builders are selected to complete this work; that we work to provide the infrastructure that is needed; and that when councils let their communities down, like Ashfield district council has, the Government will step in.

I ask the Minister to ensure that the Government and local authorities have the necessary oversight powers to ensure that quality is maintained throughout the house building process. We have a real opportunity to build the homes we desperately need, while beginning to close the skills gap and shutting out rogue companies that underperform. Tradespeople need protection so that they are able to do a high-quality job.

[John Lamont (Berwickshire, Roxburgh and Selkirk) (Con)]

The hon. Lady is making an excellent speech, and I agree with many of her points. Does she agree that when someone buys a new home, not only do they expect to have the mains water running, electric and gas, but in this day and age they expect to have a good broadband connection? Although the last Government made significant progress with obliging new house builders to connect properties, the £2,000 cap is sometimes giving developers an opt-out—a get-out—from connecting some properties to high-quality broadband. Does she agree that we should go further to ensure that all properties have access to high-speed broadband?

[Michelle Welsh]

I completely agree with that, as somebody who represents a constituency that has a large very rural chunk. With these new builds it is really important that such communities stay connected.

Future generations deserve to know that they are buying and/or living in quality homes, whether that is in new social housing, or their own home that they have purchased. Our construction workers of today and tomorrow, and the future of our housing, rely on us, as a Government, to get this right.

[Christine Jardine (in the Chair)]

Because of the various interventions, we can now continue until 7.47 pm this evening.

--- Later in debate ---

[Michelle Welsh]

I thank all the hon. Members here in Westminster Hall today for their contributions to what I think was a very important debate for us to have. It was very clear from all the contributions, regardless of party, that those buying new homes need better protections. Going forward, however, it is not just those better protections that they need. When they are tackling issues, they should not have to contact a Member of Parliament to get them resolved.

We have heard some really horrifying stories today and my constituents, like people across the country, deserve better. When someone buys a property, they are locked into a contractual agreement. Often, however, it is impossible to get repairs and snagging completed, which should not be the case. We must change that. Time and again, we see profit being put before quality. Accessible homes and affordable homes are crucial.

Today, hon. Members have raised issues about the processes to ensure—

[Christine Jardine (in the Chair)]

Order. Our time is up; I am sorry.

Question put and agreed to.

Resolved,

That this House has considered construction standards for new build homes.