Construction Standards: New Build Homes

Robbie Moore Excerpts

Tuesday 25th March 2025 Westminster Hall

[Michelle Welsh]

I thank the hon. Member for her intervention and I completely agree with her point, which my constituents have also raised with me. Homebuyers deserve to feel confident that their new home is safe and will not begin to crumble as soon as the key is in the door.

I will refer to the experience of one of my constituents with their new build home. Kelly and her husband Simon moved into their new home in Bilsthorpe in October 2024. They opted to go for a new build home because of their disabled son, thinking that a new build would be clean and that they would not have to spend much time adjusting it to meet their son’s needs.

Almost immediately, however, they realised that the high-standard and handcrafted home that they had been promised was not to be. They discovered numerous issues with the house. These included an incorrectly fitted and sized boiler cylinder, which left them without heating for three days; an improperly installed bath. which dropped and left gaps in the tiles; dirty tiles; damage to the flooring; and windows with scratches and stickers left on. I could go on. All of this was on top of the usual moving house stress. I know from my own experience that the days and weeks leading up to moving house are taken over by worry about what could go wrong. That a new home could contain even more nightmares is the last thing on someone’s mind.

When Kelly and Simon raised their issues with their constructors and builders, Harron Homes, they were met with more bad treatment. Through their complaints, my constituents learned that despite some of these issues being known to the site manager and sales executive, the home was in fact signed off. Harron Homes stated that there was “nothing to stop them” living in the property and that it was “happy” with the state of the home. I know everyone here will agree that the conditions my constituents faced in the house were certainly not good enough, and should have stopped them from being allowed to live in the property, especially with a disabled son.

[Robbie Moore (Keighley and Ilkley) (Con)]

I feel for the hon. Member’s constituents. In Silsden, in my constituency of Keighley and Ilkley, Harron Homes carried out a development of 50 plus properties where my constituents faced exactly the same challenges and scenarios of snagging that she is quite rightly indicating. Alongside her, I reiterate my call to the likes of Harron Homes to, essentially, sort themselves out for the benefit of the constituents of us both.

[Michelle Welsh]

I agree completely with the hon. Gentleman.

When moving into a new home, a high quality and safe living environment is expected. We should not be expecting anyone to live in properties that do not meet these standards.

What has further shocked me about this case is the treatment of my constituents by Harron Homes. In an email, Kelly and Simon were described as “a pain” and they have had to wait weeks for repairs, and even just for a response. They deserve better, yet they are not alone in their experience.

Sara, a constituent in Hucknall, got in touch with me immediately following my election in July, regarding her ongoing case with Persimmon Homes. Like Kelly and Simon, Sara walked into her new home to find it completely below standards, with over 117 different faults and damages across the property. These included damaged flooring, poor insultation leading to cold spots, and plumbing issues. The company had even left my constituent with a broken patio door that had large gaps around the side, leaving her and her family fearing for their safety as the door could not be locked. This has understandably been extremely distressing for Sara and for her elderly mother. While Persimmon Homes has offered Sara some money to put towards the cost of repairs, it will not be enough to cover the full extent of the damages and faults in her home. Over 70 defects still remain. It is wrong that Sara was ever in this position, and that the construction standards of her home were not properly monitored. How many more families like Sara’s have to battle just to get the quality of home they originally paid for?

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[Robbie Moore (Keighley and Ilkley) (Con)]

I thank the hon. Member for Sherwood Forest (Michelle Welsh) for securing this important debate. As I said in my earlier intervention, it seems that we have both experienced the challenges of Harron Homes, and she has my full sympathy for having to deal with them. In my own constituency, I had the managing director come out—not that he wanted to, but I managed to get him there—and we had a meeting with residents to talk through some of the challenges. I share the concerns that she raised on behalf of her constituents, because it is not a good housing developer and it does not have its residents’ best interests at heart.

Construction standards are not just about bricks and mortar; they go into a home, and they go beyond that, into the sense of belonging that one feels when living in a good quality space. Construction standards are also about the process of planning, site security and development maintenance, all of which play a part in the experience of a resident who moves into a property.

I will use this opportunity to talk about some of the challenges that I have experienced in my constituency, particularly in Long Lee. In Redwood Close, a development is being undertaken by Accent Housing Group. I was called to look at the condition of an existing construction site about eight months ago. It is derelict because those involved in the construction went bust, but this is a site that is right in the heart of Long Lee and, dare I say it, has been causing a huge nuisance not only to those who wanted to move into the development and are now experiencing delays, but to those living in close proximity. I was invited along to see the access challenges to this particular site for myself. Neighbouring properties have had boundary walls, drainage and access all disturbed as the result of ongoing, existing construction. It is completely unacceptable.

I met again with the director for development, who came out on to the site with me around four months ago and reassured me that things would change at speed. I can tell hon. Members that nothing has changed at all, other than giving me further reassurance and then holding a residents meeting. They have told me that Esh Construction Ltd has now been appointed to complete the works, but those works are not due to start until mid-spring and construction of the site at Long Lee will not be completed until 2026.

All the while, those neighbours—who have had their property damaged, access hindered and boundary walls to their properties completely removed, allowing easy access to a dangerous site—have had to live with this right on their doorstep. It prompts the question: what has the local authority been doing throughout this whole process? Bradford council has not monitored the construction, nor has it carried out sufficient enforcement action; indeed, no enforcement action seems to have been taken at all. That is not a satisfactory outcome for the residents in Long Lee.

[John Lamont]

My hon. Friend is making an excellent speech and he is right to highlight the important role that local authorities have. However, speaking as a former commercial property lawyer, I think part of the problem is that, when buying a new home, the purchaser is forced to take a contract package that is geared in favour of the developers. When someone buys a second-hand home, there is a degree of negotiation between the parties, but when buying a brand-new home they take the pack from the developer and the remedies for the purchaser to deal with snagging items are very limited. Does he agree that that is part of the problem?

[Robbie Moore]

I absolutely agree, and that point has been made by the hon. Members for Sherwood Forest and for Ashfield (Lee Anderson): once someone has purchased a property or is tied into a contractual relationship, dealing with those snagging issues is a huge challenge. Where can they go from there? They have been taken out of the local authority’s remit to deal with it, because it has approved the planning application—having probably not carried out any enforcement action at all. That is the problem I observed with Bradford council’s lack of any attention to the challenges that we faced in Keighley, Ilkley and the wider area that I represent.

The problem is that, when someone is locked into a contractual relationship, or has even moved into a property, and there are snagging issues, they are effectively trapped and there is no real ability for any organisation with any weight to deal with that. Will the Minister address in her closing remarks what action the Government will now take to deal with cases where new developments have been constructed of a poor quality and concerns have been consistently raised?

It should not take a Member of Parliament to deal with those concerns—it seems that only housing developers only then suddenly realise they have to do something about them. What will the Government do to provide more weight to these concerns that are being raised, so that people with snagging issues can have reassurance that those problems will be sorted out?

I will conclude my comments by discussing the challenges associated with dealing with section 106 moneys. When planning applications have been approved, there is then effectively a negotiation that takes place between the developer and the local authority. I again have to rely on Bradford council negotiating the best deal for whatever that section 106 money is contributing to. Section 106 money is effectively a payment to deal with any mitigating factors that have been negatively imposed on our community through that development. I give the simple example: if those negotiations are not robust enough, that disadvantages the communities we represent. If that section 106 obligation is not spent or enacted within a reasonable time, our constituents are significantly disadvantaged as a result of a local authority—such as Labour-run Bradford council—not responding well enough. That disadvantages the communities we represent.

[Alison Bennett]

I have no knowledge about the workings of Bradford council, being a Sussex MP, but in my experience—and I should declare an interest in that I am a district councillor in Mid Sussex—local councils do not necessarily have the powers needed to move swift enforcement action. In section 106 negotiations, they do not necessarily have the deep pockets of the development sector to lawyer up and get those good deals. Does the hon. Gentleman agree?

[Robbie Moore]

I would politely push back on that. My understanding is that local authorities do have the powers available to them throughout the planning process to challenge the planning application put before them and to have a robust level of negotiation with the developer, resulting in a section 106 obligation being firmly and robustly constructed to deliver residents’ best interests. It is up to the local authority whether it chooses to utilise the powers awarded to it. In my case, I feel that Bradford council does not use any such powers in the first place.

[Mrs Russell]

In terms of the ability to do those things, the many years of cuts to local authority budgets—amounting to about 30% of local authority budgets over the last 14 years—are highly relevant. Does the hon. Gentleman agree that there is also a question here about directors’ duties? If those organisations go insolvent, no matter how great a 106 agreement is, that money cannot be recovered because the organisation no longer exists to recover it from. It should never have been possible for such a level of disruption to have happened to those residents, or for the people behind it to just go off in their Range Rovers.

[Robbie Moore]

The hon. Lady raises two points. I will take the second point on the director’s responsibility first. I absolutely agree that it should not be possible for a housing developer to move away from a scheme, leaving it unfinished, as happened in Long Lee, where Accent Housing effectively did not deliver, causing huge nuisance to local residents. That should not be an acceptable situation.

On the section 106 negotiations, the question comes down to this: when is the trigger point kicking in, and is it in the best interests of those residents? If it is not, why? I would argue strongly that, in the scenarios I have seen with Bradford council, those trigger points are not negotiated in the best interests of my residents. That local authority, back in 2021, threw its statutory obligation to Government and said that it was in sound financial health. I do not think that resource or Government cuts are an issue in relation to how it anticipates those negotiations going on; it is just pure lack of willingness to do its job. I conclude my remarks on that point, because I know that there are many other speakers who want to contribute.

[Christine Jardine (in the Chair)]

Order. We have to move on to the Front Bench contributions in 12 minutes, so please keep your remarks to five minutes each.

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[Rushanara Ali]

I hope that I have already addressed some of those points in my remarks. We are of course looking closely at what further improvements can be made to building regulations.

We recognise that the industry needs access to materials that are safe and of sufficient quality. We are setting clear directions for growth for the housing sector, and expect suppliers to increase their capacity to meet demand. On the work in relation to the long-term housing strategy, this Government are focused on ensuring that there is quality alongside the quantity that is desperately needed to ensure that people have the housing they need. Homeowners of new builds must feel confident that their new home is safe. The points on that today have been well made. We know that we must take the necessary action to get the quality, as well as the quantity right.

This Government are absolutely committed to improving redress for home buyers when things go wrong. The regulatory framework ensures that the Government’s commitment to 1.5 million homes over the current Parliament can and must be achieved safely and sustainably. Ultimately, by emphasising quality and safety, the reforms pave the way for innovative construction practices and materials, attracting skilled labour and boosting productivity within the sector.

However, we recognise that, as we have heard in the debate today, things can go wrong for people when buying a new build home. That is why we will bring into force measures to introduce a new homes ombudsman scheme, which developers will be required to join. It will have powers to investigate complaints and make determinations.

[Robbie Moore]

Will the hon. Lady give way?

[Rushanara Ali]

I want to address the points that have been made—including the hon. Gentleman’s points, if he will let me continue.

The ombudsman will have powers to investigate complaints, to make determinations, including requiring compensation to be paid, and to help to set expectations of scheme members around standards of conduct and standards of quality of work. We will also have powers to issue or approve a code of practice. That will make it quicker and easier for home buyers of new builds to gain redress when things go wrong and help our wider objectives to bring up standards in the sector.

The introduction of the new future homes standard represents a considerable improvement in energy efficiency and standards for new homes. From 2025, new homes will be future-proofed with low-carbon heating and high levels of energy efficiency. These homes will be zero-carbon ready, meaning that no further work will be needed to ensure that they have zero carbon emissions as the electricity grid continues to decarbonise.

My hon. Friend the Member for Congleton (Mrs Russell) mentioned her local plan. Due to the Secretary of State’s quasi-judicial role in the planning system, I am unable to comment on the details of that specific local plan. However, this Government are committed to the plan-making system. Bringing local councils and their communities together to agree their future plans is the right way to plan for the growth and environmental enhancement that our country needs.

I will respond to a number of points that hon. Members made; if I do not address all the points that were made in the debate, we can follow up in writing. I am grateful to my hon. Friends the Members for Mid Cheshire (Andrew Cooper) and for Mansfield (Steve Yemm), to the hon. Members for Keighley and Ilkley (Robbie Moore) and for Ashfield (Lee Anderson), and to my hon. Friend the Member for Congleton (Mrs Russell) for raising a number of issues, including what more we can do around planning. We will look at the points that have been raised.

On the point made about disability, we will set out our policies on accessible new build housing shortly. The Government expect local authorities to plan for and deliver the housing and infrastructure that their communities need. The national planning policy framework, which was revised in December 2024, promotes mixed use sites, which can include housing designed for specific groups. That means that councils must consider the needs of disabled people and older people when planning new homes, and reflect that in their local plan.

I am conscious that I need to leave a bit of time for my hon. Friend the Member for Sherwood Forest to sum up. Points were made about water efficiency, and about drainage and waste disposal, which approved document H addresses. However, I am happy to write to hon. Members about the points that were raised that I have not been able to address today.

I am grateful for this debate and for the really constructive contributions to it from all Members, including the Front-Bench speakers, on this very important issue, which affects all of us in different ways in our constituencies, and I am determined to make sure that we work together to address it.