Construction Standards: New Build Homes

Helen Morgan Excerpts

Tuesday 25th March 2025 Westminster Hall

[Helen Morgan (North Shropshire) (LD)]

Does the hon. Member agree that not only the house must be of a very high quality, but the surrounding estate that the house is built on? That is essential because the guarantees and building certificates that come with a home do not relate to that surrounding estate, and if there are problems with, for example, the drains or the roads, it can be very difficult to get them fixed, which is a nightmare for a new homeowner.

[Michelle Welsh]

I thank the hon. Member for her intervention and I completely agree with her point, which my constituents have also raised with me. Homebuyers deserve to feel confident that their new home is safe and will not begin to crumble as soon as the key is in the door.

I will refer to the experience of one of my constituents with their new build home. Kelly and her husband Simon moved into their new home in Bilsthorpe in October 2024. They opted to go for a new build home because of their disabled son, thinking that a new build would be clean and that they would not have to spend much time adjusting it to meet their son’s needs.

Almost immediately, however, they realised that the high-standard and handcrafted home that they had been promised was not to be. They discovered numerous issues with the house. These included an incorrectly fitted and sized boiler cylinder, which left them without heating for three days; an improperly installed bath. which dropped and left gaps in the tiles; dirty tiles; damage to the flooring; and windows with scratches and stickers left on. I could go on. All of this was on top of the usual moving house stress. I know from my own experience that the days and weeks leading up to moving house are taken over by worry about what could go wrong. That a new home could contain even more nightmares is the last thing on someone’s mind.

When Kelly and Simon raised their issues with their constructors and builders, Harron Homes, they were met with more bad treatment. Through their complaints, my constituents learned that despite some of these issues being known to the site manager and sales executive, the home was in fact signed off. Harron Homes stated that there was “nothing to stop them” living in the property and that it was “happy” with the state of the home. I know everyone here will agree that the conditions my constituents faced in the house were certainly not good enough, and should have stopped them from being allowed to live in the property, especially with a disabled son.