Inclusive Transport Strategy

Lilian Greenwood Excerpts

Thursday 25th October 2018 Commons Chamber

[The Parliamentary Under-Secretary of State for Transport (Ms Nusrat Ghani)]

I beg to move,

That this House has considered the inclusive transport strategy.

I am delighted to have the opportunity to introduce this important debate today on an issue that will affect us all at some point in our lives. As I am sure right hon. and hon. Members will know, about one in five people in the UK are disabled. We also have an ageing society, and, as people get older, they are more likely to experience a wide range of conditions such as mobility impairments, memory loss, or visual or hearing impairments. As a society, we are also increasingly recognising that not all disabilities are visible and that mental health conditions and cognitive impairments, as well as hearing loss and memory loss, can have just as profound an impact on people as physical disabilities.

Regardless of the nature of a person’s disability, they should have the same access to transport and opportunity to travel as everyone else—access to services that most of us take for granted day in, day out. Accessible transport helps to reduce social isolation and loneliness, as well as to create opportunities for disabled people to play a more active role in society. Disabled people are more than twice as likely to be unemployed as non-disabled people, and the Government have a manifesto commitment to get 1 million more disabled people into work by 2027. Disabled people might face many barriers to finding employment, but the ability simply to travel should not be one. Against this backdrop, I am proud to have been the Minister responsible for publishing the Government’s inclusive transport strategy in July. I thank the Department for Transport’s accessibility team for all their hard work; the sector, which we have worked with; and the disability groups, including the Disabled Persons Transport Advisory Committee, that helped and advised us.

The inclusive transport strategy followed an earlier consultation on a draft accessibility action plan that received over 1,000 responses. I thank the Lord Commissioner of Her Majesty’s Treasury, my hon. Friend the Member for Blackpool North and Cleveleys (Paul Maynard)—I hope that I pronounced his constituency correctly—for the substantial work that he undertook while he was responsible for the accessibility action plan in the Department for Transport. The accessibility action plan was an extensive engagement programme and represented a number of disability groups, whose voices were taken on board.

Let me remind the House briefly of the main elements of the inclusive transport strategy. First, the word “inclusive” is important, as it signals that we are adopting a holistic approach, rather than simply focusing on the physical accessibility of our infrastructure. This is about much more than simply ensuring that stations have step-free access. It is about designing and implementing all our policies and operations in such a way that they genuinely work for everyone. That is what we mean by inclusive.

The strategy starts off by setting a vision, which is that the Government want disabled people to have the same access to transport as everyone else and to be able to travel confidently, easily and without extra cost. Its overall goal is to create a transport system that offers equal access for disabled people by 2030. We chose that date because it links to the UN sustainable development goals for that year, particularly the goal to provide access to safe, affordable, accessible and sustainable transport systems for all. We also took account of the fact that, with the best will in the world, although there is much that we can do quickly—and we will work at a pace—some of the ambitious changes that we want to make will just take time. Some of our infrastructure, for example, was built at a time when accessibility was not taken as seriously as it is today; in fact, it was not considered at all. I am thinking particularly of many of our smaller railway stations, including those in my own constituency, which do not have step-free access. Matters requiring new legislation will also inevitably take time.

Having set the vision and overall goal, the strategy then sets out a larger number of measures under five main themes, which I will briefly summarise. First, it says that we will do more to promote passenger rights and ensure that existing legislation is better enforced. That matters because one very strong message that emerged from the consultation was that, although lots of legislation is already in force, not everyone is always aware of it and it certainly is not always enforced. For example, I am sure that hon. Members have heard many stories of blind people being charged extra for taking guide dogs in taxis or of taxi drivers not stopping to pick them up at all. That sort of behaviour is unacceptable. It is also illegal, but that is not widely enough understood and it is not consistently enforced. That is why we will be launching a public awareness campaign next year, working with a wide range of disability partners to raise awareness of disabled passengers’ rights when using the transport system.

The second theme of this strategy is the need for better staff training. We are talking about not just frontline staff such as bus drivers, railway station staff and so on, but also back office staff and managers. Training has to be top down as well as bottom up. This is important because the attitudes of staff can make a huge difference to the journey experiences of disabled people. This can be what makes or breaks a journey and builds or damages the confidence of a disabled passenger.

I am committed to improving staff awareness across the transport sector. Next year, we will publish guidance to improve bus driver awareness training on disability issues. We will also develop a monitoring and enforcement framework for this training, which will include identifying a body to ensure compliance across the bus sector. In the rail sector, bidders in future franchise competitions will be required to commit to providing enhanced disability training for staff, covering a range of impairments, including less visible disabilities. We will also require bidders to commit to involving disabled people in the design and delivery of that training. Involving disabled people directly in the provision of training is essential. It will help to ensure that transport staff fully understand the diversity of disability and the importance of providing good customer service, also enabling them to take some responsibility for the passenger not just on their part of the railway or the station, but for the onward journey.

The strategy’s third theme is a need for better information. Having the right information in an accessible format is an essential part of making it easier for people to travel. Of course, this benefits not just disabled people, but everyone else. By accessible information, I mean everything from providing audiovisual information on buses to including clear and simple signage in places such as railway stations that works for people with difficulties with communication, understanding or memory. Audiovisual information on buses is another tool that can make all the difference to someone’s experience of a journey. The Department is taking forward the necessary legislation to ensure that this is rolled out across all bus services. We are providing £2 million of funding to help speed this up and make it more affordable, particularly for small companies.

Accessible information is not only about audiovisual information. Improvements to real-time information can also make a difference to someone’s confidence to travel. Real-time information can alert people to changes on their journey or enable them to update their assistance requirements. That is why, as part of the strategy, we are supporting the Rail Delivery Group as it trials a new Passenger Assist application. This application will, for the first time, enable disabled passengers to book and change their assistance requirements digitally and receive updates on their journey in real time. I am challenging the Rail Delivery Group to present a mobile system—preferably an app—that will reduce the amount of time it takes to pre-book a journey, making it as easy as possible for disabled people.

[Lilian Greenwood (Nottingham South) (Lab)]

Anything that improves the quality of disabled people’s experience of passenger assistance is very valuable, but should not the goal be to turn up and go—for someone with a disability to be able to use public transport in just the same way as you or I, without having to make a pre-planned journey? They should simply be able to use the facilities because they are accessible to everyone.

[Ms Ghani]

I absolutely agree with the hon. Lady, who is an expert in this area, as she chairs the Select Committee on Transport. The goal is that every passenger, regardless of their disability, can turn up and go—just as abled-bodied people can—but we have to accept that, in some circumstances, some bookings might need to happen in advance, especially when the journeys involve a variety of transport such as buses, taxis and other sorts of mobility. We hope that Passenger Assist can enable those journeys to be dealt with from start to finish, but of course the aim is for people to be able to turn up and go. More readily available information will benefit us all, including those with disabilities and those requiring physical assistance. We also want to ensure that we are covering other less visible disabilities such as autism and hearing loss.

The fourth theme in the strategy is about ensuring that our infrastructure is genuinely accessible to all. By infrastructure, I mean not only the public realm—stations, bus stations or streets—but also our trains, buses, taxis, boats and planes. The strategy included some significant new commitments under this theme. First, it confirmed that the Government would provide up to £300 million of funding over the period to 2024 to improve the accessibility of our rail network under the Access for All programme. This is an area of considerable interest for many hon. Members, and it was the subject of a Westminster Hall debate earlier this month. I have also written to all hon. Members to explain how the funding works and what needs to be done if they would like a station to be included in the programme.

Secondly, the strategy included the announcement that the Government would ask local authorities to pause any shared-space schemes that they are considering. I thank my right hon. Friend the Member for Basingstoke (Mrs Miller) for the work that she and the Women and Equalities Committee, which she chairs, have done to review disability and the built environment, particularly for its recommendation with regard to shared-space schemes. The Committee’s recommendations and the feedback provided by many stakeholder groups informed our decision.

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[Rachael Maskell (York Central) (Lab/Co-op)]

This debate is about the 13.9 million people in the UK who want to benefit from barrier-free travel, whether for work or leisure, whether to advance their opportunities or lifestyle, and to do so with choice and dignity, and without additional cost. No one chooses to be born with or to develop an impairment, and yet we know that disabled people are seriously economically and socially disadvantaged, frequently facing barriers throughout their lives, and facing discrimination even now in 2018—23 years after the Disability Discrimination Act 1995.

Inclusivity across our transport system can, should and must break this cycle and enable disabled passengers to access the things that the rest of us can enjoy. Labour fully comprehends this, because it is written in our DNA that when you create barriers, whether economically, socially or physically, you not only discriminate but limit the opportunities of others. We know how transport provides social connectivity to people who are isolated, can facilitate access to work or leisure, and can enhance independence and opportunity. To get this wrong is to limit the lives and hope of others. To get this wrong means that the state has disabled people by allowing barriers to continue.

Progress and spend over the past eight years has been too slow and too little. The inefficiencies within the system have yet again meant that disabled people were pushed to the back of the queue—and, I have to say, without enough realisation from Government or remorse from the industry.

Tragically, Governments and society have for too long built those barriers to disabled people, to exclude them and to remove the freedoms that so many of us take for granted. Today, I am sure we will hear many powerful examples of physical barriers across different modes of transport—planes, trains, buses and taxis—and for those wanting the opportunity to actively travel by cycling, walking or use of a mobility vehicle. We will hear about the infrastructure limitations and barriers that people face, and the choices and opportunities that they limit or deny people altogether.

I recall a woman in my constituency who is doubly incontinent, due to radiotherapy treatment for the disease she had—she did not choose to be so. She was denied universal credit owing to the complete failure of work capability assessments, which has left her in poverty, making it unaffordable for her to travel. Not having a toilet on a train, at a station or on a coach means that she cannot travel to see her mother. That is her goal. We must and should enable her to reach it.

I use that example to highlight the range of considerations that must be taken into account when we create an inclusive transport network. Disabled people are priced off our railways because they are far more economically disadvantaged than non-disabled people. Disabled people have to find an additional £570 a month in costs. Poverty is a major reason why people cannot travel, and because people cannot travel—for example, for work—they are economically disadvantaged. If Labour is about anything, it is about breaking this cycle, which we know has got far worse since this Government came to power. Wages have stagnated to below 2010 levels, and the most in need are denied the very social security to support their access requirements, keeping people in poverty or pushing them further into poverty.

Labour will, as is our mission, end this shameful and disgraceful approach to disabled people. In the sixth richest country in the world, we will not tolerate marginalising the most vulnerable people in our society and robbing them of the most basic rights that anyone should be able to have. Transport provides such an opportunity to turn people’s fortunes around. Whether someone faces a physical or sensory impairment, a mental health or neurodiversity challenge or a combination of those, whether they are injured, a parent with young children and buggies to navigate, old or frail, Labour will remove the barriers that stop them achieving their goals.

The Government’s inclusive transport strategy makes a good start, but much is missing, and I wait to hear how it will be fully funded and scheduled for implementation. Maybe Monday will be its judge, when the Chancellor gives his Budget statement. I know that the Minister has prioritised this strategy, but sadly her boss, the Secretary of State for Transport, has not shown such commitment.

More than £50 million of the Access for All funding planned for the current control period has been deferred, with half of all projects being postponed. Control period 5 funding has been slashed from £135 million, including a £32 million roll-over, to £87.1 million in 2012-13 prices, with the remainder of the original fund value now planned to be spent between 2020 and 2024. Labour is committed to restoring the £50 million that the Government have slashed from that budget.

Network Rail is inviting nominations for eligible stations, following the Government’s commitment of up to £300 million for Access for All in control period 6, but it is also looking for cash-strapped local authorities to contribute to bids and work in partnership—money that they do not have. Commitment is demonstrated by money. That is where the Government have been left wanting.

The Government’s inclusive transport strategy sets out five strands of work: raising awareness of passengers’ rights, staff training, improving information, improving infrastructure and using technology. Those are all welcome and all plausible, and long overdue. Addressing rights and responsibilities is good. Every penny wisely spent on infrastructure forms a crucial part of removing barriers for people who want equality, but sadly the strategy is not complete, and I therefore have to say that disappointment was felt on the Labour Benches. I know from talking to the amazing charities working on access issues across the transport sector that they share that disappointment.

I turn now to those who work across the network—something omitted from the Government’s strategy. Staff training, which we know can make a real difference, is rightly in the strategy, but who is working in the sector? If the transport sector does not make a radical change to who it employs, transport will fail to understand what is wrong. Of the 13.9 million disabled people, just 3.4 million, or 24%, work—what a wasted opportunity.

Every time I ask this question, I think of a constituent of mine who is autistic. He absolutely loves trains and wants to work on the railway. He has done courses and training under Government schemes, but at 30 he has only had three months of work sticking labels on jam pots. We are impoverished because his ambition has been denied. I set a challenge to the transport sector and the Minister today. Having tried to draw out statistics to no avail on how many disabled people work across the sector, which speaks volumes, my challenge is this: what are you doing to radically change the diversity of the workforce? No excuses and no prejudices—what are you doing?

If the workforce is inclusive, the industry and Government will not only grasp what they have to do to change, but economically, people who have been disabled will be able to get out of their homes and travel, and economically, the sector will benefit. If we have to enable staff, we have to enable everyone. Labour is committed to taking us on that journey, and we believe that the unions will be the facilitators of change. This is in Labour’s DNA. It is in our name. We are about transforming the world of work.

At this point, I want to recognise the incredible work that the Transport Salaried Staffs Association has done on neurodiversity and the transport sector. It stands out in the industry and has shown real leadership in recognising opportunity. I also have to extol the commitment and endurance of the National Union of Rail, Maritime and Transport Workers for its persistence in making the case that a second safety-critical person—a guard—must be on a train. It is right. If transport is to be inclusive, physical and structural changes have to occur, but we also need people to be there, providing the vital public service that enables, not disables, people.

[Lilian Greenwood]

My hon. Friend is dealing with issues around the presence of staff. Does she agree that the presence of a member of staff on trains and at the station is not just important for disabled people—it may be vital for them—but is good for everyone, because it means that everyone who encounters a difficulty has someone they can go to for help and advice?

[Rachael Maskell]

My hon. Friend is absolutely right. We know how vital our public servants working across the rail industry and the transport network are, at vital interchanges and stations, providing not only signage and support for individuals but the holistic customer service that the public rightly expect.

Cracked pavements are a major transportation barrier for people who trip over the cracks. People have lost their lives as a result of this. If we are going to talk about active travel, which we must, we have to ensure that councils such as my own—which has shamefully not addressed this—are equipped to address this issue. Parking on pavements is a cause of this and must be addressed. I was delighted when the Minister said that she was committed to addressing this, to help visually and physically disabled people avoid serious risk.

We need to build a cycle industry for everyone. EMPowered Cycles, which I went out with a few weeks ago on a ride, is inspirational in the way that it adapts bikes to enable anyone who wants to cycle to do so. Labour wants every child to have the chance to ride and to access cycling—and, for that matter, we will extend that enjoyment to all, taking away the multiple barriers faced by disabled people who want to cycle. Making cycling accessible for them will make it accessible for all.

The Bus Services Act 2017 rightly demanded that audio-visual equipment be installed across the network—thanks to Labour’s amendment. However, two years on, we are still waiting for the Government to lay the regulations. When will those regulations be laid? Will Brexit get in the way yet again, or will we see them laid? The bus companies say that they are not able to install the equipment because they do not know the scope of the requirements on them. I urge the Government to move on that issue.

To access a bus, however, people need a bus. The cuts to bus routes, with 199 routes cut or reduced last year alone, have cut the opportunities for disabled people at a time when 60% of disabled people live in homes without a car. That is why Labour is committed to reconnect people and communities in rural and urban areas through our bus plan. As for the fear this Government have sowed throughout the community transport sector—I thank all those involved in the sector for their service—they have not even had the decency to respond to the consultation from May, which is six months ago, leaving community transport in paralysis. Labour would take away that fear and support this vital lifeline to so many.

In the light of the independent report on taxi and private hire that was published in September, “Taxi and private hire vehicle licensing: recommendations for a safer and more robust system”, Labour welcomes the recommendations and has committed to reform the legislation guaranteeing national standards on safety and accessibility.

As for rail, we could dedicate a whole debate to station access. Stations absent of rumble strips on their platform edges and those with poor signage are failing the test. My trip to Biggleswade station highlighted how making such adjustments would mean that not only disabled people, but elderly people and mums and dads with pushchairs could use the train. Just 20% of stations are currently step-free. May I congratulate Liverpool’s metro Mayor, Steve Rotheram, and Councillor Liam Robinson, with their publicly owned trains on their publicly run network, on procuring an entire fleet of new trains that are step-free and accessible? It just goes to show what a publicly run service can achieve and why Labour will prioritise this issue—oh, and they have ensured that there will be guards on the trains.

I have to raise Govia Thameslink Railway’s disgraceful pronouncement earlier this year about dwell times at stations. That was another of its failings, and another reason that the Secretary of State should bring that route back under public ownership. It instructed staff:

“DO NOT attempt to place PRM”—

a person of reduced mobility—

“on train if there is a possibility of delaying the service”,

and that someone having a seizure should be moved

“from the train as quickly as possible”.

This is completely unacceptable. It boasted that such

“processes will help us deliver a 21st century railway”.

No they will not, and to discriminate so overtly shows just how unfit such franchise holders are.

Labour further understands that we need a real shift in engineering. I say to disabled people, “Become engineers”, and I say to the Government, “Make this happen”. When our engineers, designers and transport leaders have lived experience, then we can engineer in access for all. Others have to change, too. At a recent presentation, the Office of Rail and Road told us how it was content that one in five people were failed by Passenger Assist. That failure told us why we are not content with that organisation. Leadership has to be about ambition, and I was very surprised that the Minister said that her strategy would be delivered by 2030, which coincides with a date set by the UN, given how fast she could drive forward the strategy.

Leadership is about ambition, and that is why Labour believes that the public transport system can and should be transformed. With my hon. Friend the Member for Middlesbrough (Andy McDonald) at the helm—a man burning with ambition to create an economically, socially and physically inclusive railway—that will change lives, and that is what Labour Members will achieve when we come into government.

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[Lilian Greenwood (Nottingham South) (Lab)]

I am delighted to speak in the debate, although the opportunity has come around rather sooner than I expected, so I am afraid that my speech is in the form of a large pile of Post-it notes. I apologise if it is a little disjointed. I welcome the Department’s work on an inclusive—

[Mr Deputy Speaker (Sir Lindsay Hoyle)]

Order. I made a mistake. I should have called the Scottish National party spokesperson. Does the hon. Gentleman wish to speak now?

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[Mr Deputy Speaker]

Okay.

[Lilian Greenwood]

I thank the hon. Member for Inverclyde (Ronnie Cowan), who is a valued member of the Transport Committee, for allowing me to continue.

I very much welcome the Department’s work on an inclusive transport strategy and the opportunity to debate these issues. We know that disabled people are often reliant on public transport, and much of my speech will focus on that. As the Minister said, disabled people face difficulties due to the accessibility of transport, its cost and attitudes, and as I have said already, many measures that can make public transport more accessible for people with a disability also make it more accessible for everyone. Audio-visual announcements on buses, which are standard in London and, I am pleased to say, available on almost all buses in my city of Nottingham, not only are essential for someone who is blind or visually impaired, but help everybody using the bus, particularly if they are visitors from out of town or going on an unfamiliar route. If people can hear what the next stop is, it helps everyone. We look forward to having visual announcements on all trains in the future. As people get older, they often experience greater difficulties with mobility and hearing, and with an aging population, addressing such issues becomes ever more pressing.

The hon. Member for Banbury (Victoria Prentis) talked about pavement parking. Guide Dogs has done important work to raise the profile of that issue and the problem it poses to many people with a disability, so I hope that the Minister will tell us when we can expect to see some change. Pavement parking was the subject of a private Member’s Bill some time ago, when the Government promised to act, so I would be grateful if she could give us a timescale. I also welcome the work around shared spaces, which is another issue that Guide Dogs and other organisations regularly raise on behalf of people with visual impairments.

[Eddie Hughes]

Does the hon. Lady also welcome the Government’s pledge to get 1 million more disabled people into work by 2027, and does she think that the inclusive transport strategy will help to achieve that?

[Lilian Greenwood]

Of course I welcome the commitment to getting more disabled people into work, but my concern is whether the Government are doing enough on a range of issues so that people have the support that they need to get back into work. Perhaps that is an issue for another day, but the availability of accessible and affordable transport certainly plays a key role in ensuring that disabled people can access the workplace.

Funding for these measures is really important, but sadly there is a problem in my city at the moment. In September, Nottingham City Council changed the rules for the concessionary pass for people with a disability. Until early September, disabled people could use their mobility pass before 9.30 am, which was a huge assistance not only to disabled people in work, but to many who would be travelling to attend hospital and other medical appointments. As a result of the funding reductions that the council has suffered, it has had to go back to the national system, which says that passes can be used only after 9.30 am. That enormously regrettable decision is having a significant impact on disabled people in my constituency, although I understand why the council made it. This is about the availability of resources as well as policy.

Another local issue—I wonder whether the Minister is aware of this at a national level, and whether it is a problem in other places—relates to payments for on-street parking through parking meters. Increasingly, meters that allow people to pay by cash are being replaced by services such as RingGo, which involve people paying for their parking by telephone or using their smartphone. I am concerned about the impact of that on older and disabled people, particularly those who are deaf or have a hearing impairment. Has the Minister considered that issue and asked local authorities that are implementing such changes whether they have properly considered the impact on disabled people?

I will come on to speak about a number of individual modes of transport, but people going on journeys do not think, “I’m going to take a bus journey and a rail trip, and then I’m going to walk.” People think about getting from their starting point—perhaps their home—to where they wish to go. We must ensure that there is joined-up thinking, because a disabled person needs to be confident that every leg of their journey will be reliable and accessible. What action is the Minister taking to ensure that there is the joined-up and integrated approach that a disabled person will need if they are to have the confidence to travel? Unfortunately, we know that many disabled people are stopped from travelling because they do not have that confidence.

A report published in April 2017 by the Equality and Human Rights Commission stated that transport options for disabled people are “very limited” because of access and expense, and that disabled people report feeling “trapped” by high costs and limited options. The report also refers to

“attitudinal or psychological barriers that prevent or discourage disabled people from using transport services. This could involve the behaviour and attitudes of some transport staff or concerns that people have about using transport, such as fear of crime, abuse or attack”.

Of course, those are not just issues for disabled people, as they often affect young travellers or women travelling late at night. There are many common issues that we can look to address.

Community transport has already been mentioned, and the Transport Committee’s first report of this Session considered the Government’s proposals on changing the regulations on section 19 and 22 permits. There is considerable concern among Members on both sides of the House about the potential impact of the Government’s changes. Indeed, it is not just a potential impact, because the Government’s actions in July 2017—that was before the Minister took responsibility for community transport, which is a recent development—have already started to have an impact on community transport operators. I wrote to the Minister only a couple of weeks ago to express concern about the actions of some local authorities, traffic commissioners and police. That is happening even though the response to the consultation has not been published and the Government have not issued new guidance.

When the Committee took evidence as part of our inquiry, we heard from hundreds of individual disabled people and the organisations that represent them. We were struck by how many people referred to community transport as a “lifeline”. I am sure that the Minister has listened to concerns raised across the House. I hope that she will take them into account when she publishes her response to the consultation and act to protect community transport, which is vital for so many disabled people.

I know the Minister is passionate about buses and I have been heartened by our discussions so far, but there are a number of issues to raise. One concern that has been highlighted by the Campaign For Better Transport since 2010 is the loss of supported bus services, which in part relates to the reduction in funding for local authority services. Thousands of services have been cut or scrapped altogether as result of those changes, and the impact of that on people who depend on buses—they might be people on low incomes, older people, or of course disabled people—is a great concern. Ahead of the Budget, I hope that the Minister has had conversations with the Chancellor and put in a plea for appropriate funding for transport, and particularly for buses, which are so important to communities up and down the country. Those cuts have had a particular impact on rural communities and more isolated locations.



The curtailing of services can have a particular impact on disabled people. Last week, the Transport Committee held an outreach event in Leicester where we talked to bus users. One woman, who had been a driver in the past but due to having had a stroke was now a bus user, described how on one of her local services the number of stops had been reduced. Where the bus had previously stopped at the hospital, it now stopped at the bottom of the hill before it reached the hospital, leaving her with a difficult journey uphill to access a very important local facility. That is just one example of how services are sometimes curtailed in a way that has a disproportionate impact on disabled people.

Reference has been made to the importance of wheelchair spaces on buses. Everyone is of course aware of the potential clash between buggies and wheelchair users for that space. I pay tribute to Doug Paulley, who took this issue on and confirmed that disabled people should have access to them. I welcome the Government’s commitment to act, but I would like more clarity on when it will happen. We raised this issue during the passage of the Bus Services Act 2017 about 18 months ago, so it would be helpful to understand when further action will be taken. We do not want to see a clash between the needs of wheelchair users and those with large amounts of luggage or prams and buggies. We want to ensure that buses are accessible for everyone. There are some really good examples of bus design. Nottingham City Transport, in my constituency, has large banks of tip-up seats that allow space for two wheelchairs or a large number of parents with children in buggies, so it can be done. We need to ask some bus operators why they are not acting more quickly.

The same is also true for audiovisual announcements, which I have already mentioned. Another shocking example from our visit to Leicester last week was told to me by a young woman. Her friend, who is visually impaired, had got on a route that normally has audio announcements, even though it is not standard in that city. She noticed that there were no audio announcements, so she spoke to the driver who said, “Oh yes, we’ve turned them off because I find them annoying.” That is really shocking, so what action will be taken to ensure that that cannot happen?

Finally on buses, the Minister knows that I wrote to her about the importance of transport to hospital. Many of those who use an older person’s concessionary bus pass use it to travel to hospital and medical appointments. I was really glad that, after I wrote to the Minister—alongside Age UK, which has done excellent work on this in its report, “Painful Journeys”—it appeared in the inclusive transport strategy. I just want clarification on some of the action that was promised. Has transport to hospital been raised at the disabled people and society cross-ministerial working group mentioned in the strategy? Is cross-departmental work currently under way? If so, what specifically is happening? What are the Minister’s plans for ensuring that the commitments in the strategy on transport to hospital actually happen? Will they definitely be built into the evaluation framework? I am sure that she will address those issues when she sums up later.

Trains often dominate our discussions. I apologise, Mr Deputy Speaker, but I am hoping we have plenty of time for this debate.

[Mr Deputy Speaker (Sir Lindsay Hoyle)]

I am sure you will not want to take more time than the Minister.

[Lilian Greenwood]

I will try to push on, Mr Deputy Speaker, but I have such a long list of issues to raise.

On trains and the disabled people’s protection policy, we know that the Office of Rail and Road was looking at undertaking a review of the guidance. It stated that a consultation on draft revised guidance was planned for September this year and that completed guidance would be published by the end of the year. Will the Minister update us on what she knows about that work, because it was not published in September as planned?

On step-free access, I welcome the progress that has been made, but 202 stations out of 2,565 is simply not enough. What is the goal on that? Perhaps the Minister could clarify whether, when we talk about step-free access at 202 stations, that is from the train to the street or just from the platform to the street, because that makes a big difference. Step-free access is important, but I appreciate that it can be costly to implement. There are some much cheaper and simpler measures that can make a difference. Although it will not solve the problem of step-free access, one such measure is seating at stations. We have a “Take a Seat” policy across the city of Nottingham, and I have noticed that there is nowhere for people to sit down and have a rest at some stations. I noticed last week that people can sit down and have a rest at Euston station, but if they do, they cannot see which platform their train will be on. That leaves disabled people without very much time to get to their trains. Perhaps the Minister will raise that with train operators.

Another question is the accessibility of the rolling stock—the trains—for persons of reduced mobility. Currently, 78% of the rolling stock on our network meets modern access standards. That figure should be 100% by 1 January 2020. What assurance can the Minister give us that that will be the case?

I have already touched on staffing issues on trains and at stations. I was really pleased to hear my hon. Friend the Member for York Central (Rachael Maskell) mention the importance of attitudes to invisible disabilities. The TSSA’s work on neurodiversity is particularly significant. I am sure the Minister shares my concern about the report in The Guardian on Wednesday of the mum of a 17-year-old son who was humiliated by Great Western staff, who accused her of trying it on when she asked if she could take an earlier train because her son was overwhelmed by the station environment. Train operators need to do more to train their staff properly so that such circumstances do not arise.

The Minister alluded to the issue of taxi drivers who ignore customers in wheelchairs or try to charge customers more if they have assistance dogs.

[Nick Smith (Blaenau Gwent) (Lab)]

Does my hon. Friend agree that we must all be mindful of the needs of the visually impaired? A constituent of mine recently reported to me the difficulties he had with crossing roads safely after his guide dog surprisingly and unfortunately died. He relayed to me the challenges caused by cars that were badly parked too close together or illegally on pedestrian crossings.

[Lilian Greenwood]

My hon. Friend is absolutely right to raise that important issue about the experience that disabled people, including those with sensory impairments, face when they are out and about on our roads. In addition, some crossings do not allow enough time for people to get across the road. I am sure that the Minister has heard and will consider what my hon. Friend has said and that she will make sure that it is reflected in her final strategy.

I want to raise a couple more issues, one of which is about aviation. Many of us will have seen reports in the media of the experience of BBC journalist Frank Gardner on planes. At the moment, it is not possible to take a wheelchair on to a plane. Has the Minister looked into that, and when will it be addressed? Not entirely dissimilar is the question of taking mobility scooters on public transport. In Nottingham, many users of mobility scooters welcome the tram, because they can take their mobility scooter on to it. They do not need any assistance, because there is level-floor access; it is great. In some cities, albeit a small number, it is not possible to take mobility scooters on to the tram network. Three rail companies—Grand Central, Gatwick Express and Northern—have a total ban on mobility scooters. What discussions has the Minister had with them about improving the situation for those who rely on mobility scooters?

I want to mention a problem that sometimes arises for passengers on the railway who use “turn up and go”. I understand there can be a lack of communication between the originating station and the destination station. Will the Minister tell me what she is doing to ensure that train operators are addressing that issue, to ensure that there is good communication between stations?

My final plea is for the Minister to do something about fares. As she will know, fares on public transport have been rising faster than wages since 2010. That clearly has a disproportionate impact on disabled people who rely on public transport and many of whom have lower incomes, particularly those who have suffered changes in their disability benefits. Will the Minister ensure that funds are made available to hold down the cost of public transport so that more people can have access to it, either because they need to or because they want to? We know that it has many benefits in helping us to tackle congestion and poor air quality.