Inclusive Transport Strategy

Lindsay Hoyle Excerpts

Thursday 25th October 2018 Commons Chamber

[Lilian Greenwood (Nottingham South) (Lab)]

I am delighted to speak in the debate, although the opportunity has come around rather sooner than I expected, so I am afraid that my speech is in the form of a large pile of Post-it notes. I apologise if it is a little disjointed. I welcome the Department’s work on an inclusive—

[Mr Deputy Speaker (Sir Lindsay Hoyle)]

Order. I made a mistake. I should have called the Scottish National party spokesperson. Does the hon. Gentleman wish to speak now?

[Ronnie Cowan (Inverclyde) (SNP)]

indicated dissent.

--- Later in debate ---

[Mr Deputy Speaker]

Okay.

[Lilian Greenwood]

I thank the hon. Member for Inverclyde (Ronnie Cowan), who is a valued member of the Transport Committee, for allowing me to continue.

I very much welcome the Department’s work on an inclusive transport strategy and the opportunity to debate these issues. We know that disabled people are often reliant on public transport, and much of my speech will focus on that. As the Minister said, disabled people face difficulties due to the accessibility of transport, its cost and attitudes, and as I have said already, many measures that can make public transport more accessible for people with a disability also make it more accessible for everyone. Audio-visual announcements on buses, which are standard in London and, I am pleased to say, available on almost all buses in my city of Nottingham, not only are essential for someone who is blind or visually impaired, but help everybody using the bus, particularly if they are visitors from out of town or going on an unfamiliar route. If people can hear what the next stop is, it helps everyone. We look forward to having visual announcements on all trains in the future. As people get older, they often experience greater difficulties with mobility and hearing, and with an aging population, addressing such issues becomes ever more pressing.

The hon. Member for Banbury (Victoria Prentis) talked about pavement parking. Guide Dogs has done important work to raise the profile of that issue and the problem it poses to many people with a disability, so I hope that the Minister will tell us when we can expect to see some change. Pavement parking was the subject of a private Member’s Bill some time ago, when the Government promised to act, so I would be grateful if she could give us a timescale. I also welcome the work around shared spaces, which is another issue that Guide Dogs and other organisations regularly raise on behalf of people with visual impairments.

[Lilian Greenwood]

Of course I welcome the commitment to getting more disabled people into work, but my concern is whether the Government are doing enough on a range of issues so that people have the support that they need to get back into work. Perhaps that is an issue for another day, but the availability of accessible and affordable transport certainly plays a key role in ensuring that disabled people can access the workplace.

Funding for these measures is really important, but sadly there is a problem in my city at the moment. In September, Nottingham City Council changed the rules for the concessionary pass for people with a disability. Until early September, disabled people could use their mobility pass before 9.30 am, which was a huge assistance not only to disabled people in work, but to many who would be travelling to attend hospital and other medical appointments. As a result of the funding reductions that the council has suffered, it has had to go back to the national system, which says that passes can be used only after 9.30 am. That enormously regrettable decision is having a significant impact on disabled people in my constituency, although I understand why the council made it. This is about the availability of resources as well as policy.

Another local issue—I wonder whether the Minister is aware of this at a national level, and whether it is a problem in other places—relates to payments for on-street parking through parking meters. Increasingly, meters that allow people to pay by cash are being replaced by services such as RingGo, which involve people paying for their parking by telephone or using their smartphone. I am concerned about the impact of that on older and disabled people, particularly those who are deaf or have a hearing impairment. Has the Minister considered that issue and asked local authorities that are implementing such changes whether they have properly considered the impact on disabled people?

I will come on to speak about a number of individual modes of transport, but people going on journeys do not think, “I’m going to take a bus journey and a rail trip, and then I’m going to walk.” People think about getting from their starting point—perhaps their home—to where they wish to go. We must ensure that there is joined-up thinking, because a disabled person needs to be confident that every leg of their journey will be reliable and accessible. What action is the Minister taking to ensure that there is the joined-up and integrated approach that a disabled person will need if they are to have the confidence to travel? Unfortunately, we know that many disabled people are stopped from travelling because they do not have that confidence.

A report published in April 2017 by the Equality and Human Rights Commission stated that transport options for disabled people are “very limited” because of access and expense, and that disabled people report feeling “trapped” by high costs and limited options. The report also refers to

“attitudinal or psychological barriers that prevent or discourage disabled people from using transport services. This could involve the behaviour and attitudes of some transport staff or concerns that people have about using transport, such as fear of crime, abuse or attack”.

Of course, those are not just issues for disabled people, as they often affect young travellers or women travelling late at night. There are many common issues that we can look to address.

Community transport has already been mentioned, and the Transport Committee’s first report of this Session considered the Government’s proposals on changing the regulations on section 19 and 22 permits. There is considerable concern among Members on both sides of the House about the potential impact of the Government’s changes. Indeed, it is not just a potential impact, because the Government’s actions in July 2017—that was before the Minister took responsibility for community transport, which is a recent development—have already started to have an impact on community transport operators. I wrote to the Minister only a couple of weeks ago to express concern about the actions of some local authorities, traffic commissioners and police. That is happening even though the response to the consultation has not been published and the Government have not issued new guidance.

When the Committee took evidence as part of our inquiry, we heard from hundreds of individual disabled people and the organisations that represent them. We were struck by how many people referred to community transport as a “lifeline”. I am sure that the Minister has listened to concerns raised across the House. I hope that she will take them into account when she publishes her response to the consultation and act to protect community transport, which is vital for so many disabled people.

I know the Minister is passionate about buses and I have been heartened by our discussions so far, but there are a number of issues to raise. One concern that has been highlighted by the Campaign For Better Transport since 2010 is the loss of supported bus services, which in part relates to the reduction in funding for local authority services. Thousands of services have been cut or scrapped altogether as result of those changes, and the impact of that on people who depend on buses—they might be people on low incomes, older people, or of course disabled people—is a great concern. Ahead of the Budget, I hope that the Minister has had conversations with the Chancellor and put in a plea for appropriate funding for transport, and particularly for buses, which are so important to communities up and down the country. Those cuts have had a particular impact on rural communities and more isolated locations.



The curtailing of services can have a particular impact on disabled people. Last week, the Transport Committee held an outreach event in Leicester where we talked to bus users. One woman, who had been a driver in the past but due to having had a stroke was now a bus user, described how on one of her local services the number of stops had been reduced. Where the bus had previously stopped at the hospital, it now stopped at the bottom of the hill before it reached the hospital, leaving her with a difficult journey uphill to access a very important local facility. That is just one example of how services are sometimes curtailed in a way that has a disproportionate impact on disabled people.

Reference has been made to the importance of wheelchair spaces on buses. Everyone is of course aware of the potential clash between buggies and wheelchair users for that space. I pay tribute to Doug Paulley, who took this issue on and confirmed that disabled people should have access to them. I welcome the Government’s commitment to act, but I would like more clarity on when it will happen. We raised this issue during the passage of the Bus Services Act 2017 about 18 months ago, so it would be helpful to understand when further action will be taken. We do not want to see a clash between the needs of wheelchair users and those with large amounts of luggage or prams and buggies. We want to ensure that buses are accessible for everyone. There are some really good examples of bus design. Nottingham City Transport, in my constituency, has large banks of tip-up seats that allow space for two wheelchairs or a large number of parents with children in buggies, so it can be done. We need to ask some bus operators why they are not acting more quickly.

The same is also true for audiovisual announcements, which I have already mentioned. Another shocking example from our visit to Leicester last week was told to me by a young woman. Her friend, who is visually impaired, had got on a route that normally has audio announcements, even though it is not standard in that city. She noticed that there were no audio announcements, so she spoke to the driver who said, “Oh yes, we’ve turned them off because I find them annoying.” That is really shocking, so what action will be taken to ensure that that cannot happen?

Finally on buses, the Minister knows that I wrote to her about the importance of transport to hospital. Many of those who use an older person’s concessionary bus pass use it to travel to hospital and medical appointments. I was really glad that, after I wrote to the Minister—alongside Age UK, which has done excellent work on this in its report, “Painful Journeys”—it appeared in the inclusive transport strategy. I just want clarification on some of the action that was promised. Has transport to hospital been raised at the disabled people and society cross-ministerial working group mentioned in the strategy? Is cross-departmental work currently under way? If so, what specifically is happening? What are the Minister’s plans for ensuring that the commitments in the strategy on transport to hospital actually happen? Will they definitely be built into the evaluation framework? I am sure that she will address those issues when she sums up later.

Trains often dominate our discussions. I apologise, Mr Deputy Speaker, but I am hoping we have plenty of time for this debate.

[Mr Deputy Speaker (Sir Lindsay Hoyle)]

I am sure you will not want to take more time than the Minister.

[Lilian Greenwood]

I will try to push on, Mr Deputy Speaker, but I have such a long list of issues to raise.

On trains and the disabled people’s protection policy, we know that the Office of Rail and Road was looking at undertaking a review of the guidance. It stated that a consultation on draft revised guidance was planned for September this year and that completed guidance would be published by the end of the year. Will the Minister update us on what she knows about that work, because it was not published in September as planned?

On step-free access, I welcome the progress that has been made, but 202 stations out of 2,565 is simply not enough. What is the goal on that? Perhaps the Minister could clarify whether, when we talk about step-free access at 202 stations, that is from the train to the street or just from the platform to the street, because that makes a big difference. Step-free access is important, but I appreciate that it can be costly to implement. There are some much cheaper and simpler measures that can make a difference. Although it will not solve the problem of step-free access, one such measure is seating at stations. We have a “Take a Seat” policy across the city of Nottingham, and I have noticed that there is nowhere for people to sit down and have a rest at some stations. I noticed last week that people can sit down and have a rest at Euston station, but if they do, they cannot see which platform their train will be on. That leaves disabled people without very much time to get to their trains. Perhaps the Minister will raise that with train operators.

Another question is the accessibility of the rolling stock—the trains—for persons of reduced mobility. Currently, 78% of the rolling stock on our network meets modern access standards. That figure should be 100% by 1 January 2020. What assurance can the Minister give us that that will be the case?

I have already touched on staffing issues on trains and at stations. I was really pleased to hear my hon. Friend the Member for York Central (Rachael Maskell) mention the importance of attitudes to invisible disabilities. The TSSA’s work on neurodiversity is particularly significant. I am sure the Minister shares my concern about the report in The Guardian on Wednesday of the mum of a 17-year-old son who was humiliated by Great Western staff, who accused her of trying it on when she asked if she could take an earlier train because her son was overwhelmed by the station environment. Train operators need to do more to train their staff properly so that such circumstances do not arise.

The Minister alluded to the issue of taxi drivers who ignore customers in wheelchairs or try to charge customers more if they have assistance dogs.