Oral Answers to Questions

Kevin Brennan Excerpts
Monday 25th January 2021

(3 years, 10 months ago)

Commons Chamber
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Kevin Brennan Portrait Kevin Brennan (Cardiff West) (Lab)
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What recent representations she has received on removing the benefit cap.

Mims Davies Portrait The Parliamentary Under-Secretary of State for Work and Pensions (Mims Davies)
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The proportion of individuals capped remains very low in relation to the overall UC case load and exemptions continue to apply. There remains a statutory duty to review the cap within this Parliament. However, we are in an unusual economic period, and any decision will need to consider potentially counter-intuitive and shifting trends.

Kevin Brennan Portrait Kevin Brennan [V]
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I thank the Minister for that answer, but at a time when all of us know constituents who are struggling through the crisis which has brought them such hardship through no fault of their own, are the Government really going to impose the benefit cap on tens of thousands of families with children when the so-called “grace period” comes to an end? Is that really true? If it is, can she tell me this: how is that fair?

Mims Davies Portrait Mims Davies
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The benefit cap provides fairness for hard-working tax-paying households as a clear incentive to move into a job where possible. Universal credit households are exempt from the cap if the household earnings are at least £604 a month. I reiterate to the House that the amount of individuals capped remains very low in comparison to the UC case load, at around 3%.

Kickstart Scheme

Kevin Brennan Excerpts
Thursday 3rd September 2020

(4 years, 3 months ago)

Commons Chamber
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Thérèse Coffey Portrait Dr Coffey
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The Government already have close relationships on aspects of trying to help people get into work. It is worth pointing out that the Welsh Labour Government’s own report into Job Growth Wales, published in June this year, found that the programme suffered from a lack of clarity and momentum. It does not matter who provides the support to get people into work, whether it is the Welsh Government or the United Kingdom Government. I want to make sure that we focus on the young people for whom it is intended, rather than some of the bureaucracy that may come in other ways.

Kevin Brennan Portrait Kevin Brennan (Cardiff West) (Lab)
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I support the general principle of the Government intervening to help young people into work in this way and I was really disappointed in 2010 when the Government dropped the Future Jobs Fund. I am slightly disappointed that this scheme has been allowed to be designed in such a way that it is for the convenience of the Department, rather than small businesses. Having been a Government Minister I know how this works in the Department for Work and Pensions, but could the Minister, in all seriousness, go back and talk to officials and see if there is any way of making this more friendly to small businesses?

Thérèse Coffey Portrait Dr Coffey
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The hon. Gentleman talks about the Future Jobs Fund. It was a failure in getting the private sector involved. It was a failure in getting much smaller businesses involved. That is why we have stripped back the criteria to focus on what really matters for the young person, rather than a tick-box exercise on all sorts of different benefits that needed to be created. I am not trashing the Future Jobs Fund, because the intention was absolutely right, but we want to make sure that this has a wider ambition. There is already a youth hub in Cardiff. We have already had approaches about wanting to get involved. That is why the gateway for small businesses is much simpler than it has ever been in previous similar schemes. I am confident that we will make it a success.

Oral Answers to Questions

Kevin Brennan Excerpts
Monday 9th March 2020

(4 years, 9 months ago)

Commons Chamber
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Mims Davies Portrait Mims Davies
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I thank my hon. Friend for raising that. In fact, later today in the Chamber the west midlands will be standing proud as we see the debate on the Birmingham Commonwealth Games Bill. The legacy around jobs and skills from that will be very welcome indeed. My right hon. Friend the Secretary of State will be meeting Andy Street this Thursday; I am sure that everyone will be delighted about that. I recently held a roundtable to redesign how we look at self-employment going forward, listening to people across the country talk about how they can build, create and boost their businesses.

Kevin Brennan Portrait Kevin Brennan (Cardiff West) (Lab)
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I am very interested to hear about the Minister’s roundtable, because one of the great barriers to people in self-employment, particularly women in freelance-type occupations, is the fact that, unlike employed people, they cannot share their parental leave with their partner. Will she, as part of her roundtable discussions, and discussions with other Ministers, ensure that the Government change the system so that self-employed freelancers can share parental leave?

Arthritis and Employment

Kevin Brennan Excerpts
Tuesday 21st May 2019

(5 years, 7 months ago)

Westminster Hall
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Westminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.

Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.

This information is provided by Parallel Parliament and does not comprise part of the offical record

Bill Grant Portrait Bill Grant (Ayr, Carrick and Cumnock) (Con)
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I beg to move,

That this House has considered arthritis and employment.

It is a pleasure to serve under your chairmanship, Sir Graham.

I am delighted that my application for a Westminster Hall debate has been successful, as it provides an opportunity to highlight arthritis, a condition with which we are all familiar. It is estimated that, in its various forms, it will affect approximately one in five individuals in the UK by 2050. Arthritis disrupts the body’s locomotor system, which is the bones, joints and muscles that facilitate a person’s movements. There are many types, and most people will have heard of osteoarthritis and rheumatoid arthritis, but there are other forms of inflammatory arthritis, and other inflammatory conditions such as lupus and polymyalgia rheumatica.

Arthritis is a frequently debilitating condition and does not, as some assume, affect only the older generations.

Kevin Brennan Portrait Kevin Brennan (Cardiff West) (Lab)
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I congratulate the hon. Gentleman on securing this debate on a very important subject. Like many Members, I have constituents and family members who are affected by arthritis. Does the hon. Gentleman agree that when we consider people with arthritis and employment, and the benefit system as well, it is important to take into account the fact that some days people are able to work and on other occasions that is not the case? That needs to be reflected in how we treat people with arthritis.

Bill Grant Portrait Bill Grant
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Those three elements are indeed linked. Flexibility is the key. Employers and managers have to understand that those suffering from arthritis have good days and, as I will come on to later, bad days. We need to adapt the workplace and be flexible.

The symptoms may be identified in very young children or occur at any time in a person’s life. More than half of the 17.8 million people in the UK with arthritis and related conditions experience daily pain. The condition severely impinges on their lifestyle, whether it be their ability to live independently, to care for family, to work, to travel or to take part in sports and hobbies, all of which, in some instances, may lead to social isolation. I recall at an event trying on a tight-fitting gauntlet with the purpose of experiencing the restrictions caused by arthritis of the wrist and hand. I was concerned to note how I lost my fine motor skills for even the simplest of tasks. It must be so frustrating to be faced with such difficulties on a daily basis.

Oral Answers to Questions

Kevin Brennan Excerpts
Monday 7th January 2019

(5 years, 11 months ago)

Commons Chamber
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Justin Tomlinson Portrait Justin Tomlinson
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I, too, welcome the hon. Lady back.

This issue is a real priority for the Secretary of State. We have already made changes: initially, the repayment period was six months, then 12 months, and it is now 16 months, and we have moved the maximum deduction rate down from 40% to 30%. We will continue to review the situation.

Kevin Brennan Portrait Kevin Brennan (Cardiff West) (Lab)
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15. What recent steps her Department has taken to improve the accuracy of medical assessments of disability for the purpose of claiming benefit.

Sarah Newton Portrait The Minister for Disabled People, Health and Work (Sarah Newton)
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Ensuring the quality and accuracy of the assessments undertaken by qualified healthcare assessment providers is a top priority. The Department is implementing a wide range of improvements, as communicated to the Work and Pensions Committee and many stakeholders. All our assessment providers’ claimant satisfaction reviews continue to exceed the minimum satisfaction level of 90%. Accuracy is improving year on year for both personal independence payment and work capability assessments, and the Department closely monitors performance, including through the independent audit of assessment reports.

Kevin Brennan Portrait Kevin Brennan
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Some years ago, my constituent Robert Shafer was denied benefits after a Department for Work and Pensions medical assessment was deemed fit for purpose, despite its being contradicted by all other medical evidence and the medical examiner being sent for retraining. Robert Shafer’s case has never been resolved. When will Ministers accept that the whole medical assessment process is in itself not fit for purpose?

Sarah Newton Portrait Sarah Newton
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I am very sorry to hear about that individual case. I would of course be more than happy to meet the hon. Gentleman to see what more we can do to help. The work capability assessment and PIP assessment process has been subject to a series of independent reviews, which we welcome, and we work vigorously to make sure that we make continuous improvements. For the vast majority of people, the processes work well.

State Pension Age: Women

Kevin Brennan Excerpts
Wednesday 29th November 2017

(7 years ago)

Commons Chamber
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Baroness Winterton of Doncaster Portrait Madam Deputy Speaker (Dame Rosie Winterton)
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I think that the most useful thing I can do is read out the written statement made by the Leader of the House on 26 October in which she updated the House on the Government’s approach to Opposition day debates. She said:

“Where a motion tabled by an Opposition party has been approved by the House, the relevant Minister will respond to the resolution of the House by making a statement no more than 12 weeks after the debate. This is to allow thoughtful consideration of the points that have been raised, facilitate collective discussion across Government, especially on cross-cutting issues, and to outline any actions that have been taken.”—[Official Report, 26 October 2017; Vol. 630, c. 12WS.]

I think that it is very clear what the Government will do. The right hon. Gentleman may well wish to question the Leader of the House further tomorrow, during the exchanges on the business statement, about when there might be a response from the Government.

Kevin Brennan Portrait Kevin Brennan (Cardiff West) (Lab)
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Further to that point of order, Madam Deputy Speaker. Given the amount of time that Divisions on Opposition day motions take, would it be possible to issue Conservative Members with white flags to wave, rather than our having to put up with the inconvenience of a Division?

Baroness Winterton of Doncaster Portrait Madam Deputy Speaker
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Well, that is very ingenious but, as the Speaker has said before, it is up to each individual Member to decide which way to vote, or even whether to vote.

State Pension Age for Women

Kevin Brennan Excerpts
Wednesday 5th July 2017

(7 years, 5 months ago)

Westminster Hall
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Westminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.

Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.

This information is provided by Parallel Parliament and does not comprise part of the offical record

Justin Madders Portrait Justin Madders (Ellesmere Port and Neston) (Lab)
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As other Members have observed, we have had many debates on this subject so it is fair to say that the WASPI campaign has been a success in raising its profile. However, the only measure of success that hon. Members and campaigners will judge things by is a change in Government policy.

Kevin Brennan Portrait Kevin Brennan (Cardiff West) (Lab)
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Is it not the case that because of the arithmetic of this Parliament, the Government will have to come forward with a proposal? That is absolutely clear. The only question is whether it is a derisory one. The Minister needs to understand that point before he comes up with his inevitable offer in the near future.

Justin Madders Portrait Justin Madders
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My hon. Friend is right that there is an arithmetical inevitability about this matter. That is a tribute to the WASPI campaign and the way in which campaigners focused on people who stood for Parliament and gained their support. Given the timescales and the people we are talking about, the sooner something comes forward, the better, because the women cannot afford to wait another five years until the end of this Parliament. I urge the Minister, as my hon. Friend has suggested, to come up with proposals sooner rather than later.

As we have seen following the election, Ministers have changed their minds on a range of matters, so why should the WASPI campaign be any different? Anyone who has spoken to campaigners cannot help but be moved by the compelling case that they make. I have met many of them and they have told me about how they have been affected. Many have received little or no notice at all about changes to their pension age, forcing them to reconsider retirement plans or, worse still, rejoin the jobs market some time after they thought that they would not need to work again.

I have heard from constituents who volunteered to take redundancy to save the jobs of younger colleagues on the false assumption they would receive their pension at an earlier date. They deserve better. It is no longer acceptable when we hear the Government say that change is unaffordable. As we have heard from various Members already today, we need only to look at what has happened in Northern Ireland in the past week to know that where there is a political imperative, money can be found.

Welfare

Kevin Brennan Excerpts
Monday 21st March 2016

(8 years, 9 months ago)

Commons Chamber
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Stephen Crabb Portrait Stephen Crabb
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My hon. Friend makes a crucial point that was at the heart of what I was trying to communicate in my statement. If we are serious about breaking down long-term barriers to people with disabilities moving into work, we must think in new ways and much more creatively and effectively across different sectors such as social care, healthcare, employers and education. We have a big challenge ahead of us, and I hope to bring fresh thinking and a new approach.

Kevin Brennan Portrait Kevin Brennan (Cardiff West) (Lab)
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To be clear, will the Secretary of State confirm that the £4 billion in the Red Book that people have mentioned will have to be found from somebody else’s Department, not his?

Stephen Crabb Portrait Stephen Crabb
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Such questions really ought to go to the Chancellor of the Exchequer, and tomorrow the hon. Gentleman will have the opportunity to put them to him. This statement is about my Department and budget, and it is extremely clear that we are not pressing ahead with the proposed changes to PIP, that we will not be seeking alternative offsetting savings and that the Government will not be coming forward with further proposals for welfare savings.

Oral Answers to Questions

Kevin Brennan Excerpts
Monday 7th December 2015

(9 years ago)

Commons Chamber
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Priti Patel Portrait Priti Patel
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I would make two points. I am happy to look at the case, but when it comes to the carer’s allowance, we increased the earnings threshold in April 2015 by 8%. Importantly, this is about providing the right structured approach to support carers who want to work and get the balance right regarding their caring responsibilities.

Kevin Brennan Portrait Kevin Brennan (Cardiff West) (Lab)
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13. What recent representations he has received on the discretion which may be exercised by his Department’s staff when recovering benefit overpayments.

Justin Tomlinson Portrait The Parliamentary Under-Secretary of State for Disabled People (Justin Tomlinson)
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The Secretary of State has a duty to protect public funds and to ensure, wherever possible, that a benefit overpayment is recovered. Discretion is exercised where it is not cost-effective to recover an overpayment, or where recovery would cause undue hardship, and is subject to guidelines from Her Majesty’s Treasury.

Kevin Brennan Portrait Kevin Brennan
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Yes, I accept that completely, but since April it has been possible to recover benefit at a rate of 40% from jobseeker’s allowance. There is much evidence that that is becoming the normal figure. There is no appeal, and on review, people are being told that even if they do not have enough money to eat, that is not a sufficient reason to be able to appeal against the benefit recovery. Will the Minister ask his officials to look seriously at this issue and how it is affecting the poorest people?

Justin Tomlinson Portrait Justin Tomlinson
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I thank the hon. Gentleman for his question, and I know he has been tenacious in working in this area, particularly on behalf of a number of his residents. There is discretion in the system applied to repayment rates, but the claimant must prove that there is genuine hardship and talk to the debt management team. There is an appeals process, but I will look further into it further.

Personal Independence Payments (Wales)

Kevin Brennan Excerpts
Wednesday 9th April 2014

(10 years, 8 months ago)

Westminster Hall
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Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.

This information is provided by Parallel Parliament and does not comprise part of the offical record

Susan Elan Jones Portrait Susan Elan Jones (Clwyd South) (Lab)
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Diolch yn fawr, Mr Owen. It is a pleasure to serve under your chairmanship. I am pleased to have secured this debate on personal independence payments in Wales. It is an important debate for many of our constituents, including many of the most vulnerable, who are being failed by the system. I hope that hon. Members here today will share cases from their constituencies and that we will get some action from the Government.

I could, like other hon. Members, share with the House many accounts given to me by constituents of their experiences. I will begin with one told to me by a lady from Gwynfryn in my constituency, who was diagnosed with breast cancer on 22 August. After fighting through two rounds of surgery, and showing continued strength through chemotherapy, she approached me in January to see if there was any help that my staff and I could offer her. My constituent had applied for personal independence payments soon after her diagnosis. She knew she would be unfit to work and that she would need financial support through a difficult time. She received a response from Capita and waited her turn, hoping that the backlog would clear. My constituent is still not receiving PIP—or any financial support; and she is still undergoing chemotherapy.

Capita’s own information pack, given to applicants, states that assessments should be made within “approximately 28 days.” I think we can all agree that my constituent—like many other people in a similar position—has waited long enough. The Government have instituted a system in Wales that is meant to offer advice and assessment, and to provide support, but it is failing woefully. The absurd situation in my constituency is that Department for Work and Pensions staff are advising local people to get in touch with me to see whether I can help the process along with Capita. Government employees are advising my constituents to contact me, as their elected official, to put pressure on a body that was instituted by the Government and is paid for by taxpayers the length and breadth of the country.

Capita, of course, is an external body—a registered company that is independent in how it chooses to run itself. However, it is clearly failing to adhere to guidelines on processing dates and fulfilling contractual duties, and it is letting down those who desperately need support. That is not good enough. Dim digon da. The Tory-led Government decided to place Capita in charge of PIP assessments in Wales and allowed that system to be put in place without any serious pilot scheme. That cannot be right.

Last week, at our request, a senior representative of Capita met some Welsh Labour MPs. To our horror, in answer to our questions we were told that the company originally thought that assessments would take “around an hour”; in reality they take between two and two and a half hours. In the same meeting, again in answer to our questions, Members were told that Capita estimated it would need to assess 70% of applicants face to face. We were told that that figure is closer to 99%. How could those figures be so wrong? Where was that clarification from the Department for Work and Pensions before the contract—paid for by public money, I remind the House—was granted?

Kevin Brennan Portrait Kevin Brennan (Cardiff West) (Lab)
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Like many other hon. Members I could cite cases to reinforce the point about MPs being used by the company to solve issues. Does my hon. Friend hope that the Minister will tear up the parts of his speech that may have been provided by officials about the general background to personal independence payments policy, and that he will focus instead on the failure of the past year, and the suffering that constituents have gone through because of that incompetence? He should explain what has happened and what will be done in future, and apologise to those constituents—who are often the most vulnerable—for the suffering inflicted on them.

Susan Elan Jones Portrait Susan Elan Jones
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I agree wholeheartedly with my hon. Friend.

The Minister may be heartened to hear me mention a previous Prime Minister, Baroness Thatcher, who used to say she believed we should run the national budget like a household budget. Leaving aside our views on the politics of the late Baroness, perhaps we can use that analogy here, to look at the scandal of the joint DWP and Capita mess that has been made with our money. We might imagine Capita as a firm of builders hired for a two-week job at an agreed daily rate, but which has already taken a month and is still nowhere near finishing. If I or many of my constituents had hired those builders, they would be out on their ear. What if Capita were a local charity, such as the type I used to manage before I became an MP: the local organisation that has to negotiate with a local authority or other body for a service level agreement? We can imagine the conversation: “We are not seeing the agreed number of clients; we are not getting things done on time,” and so on. If a small or medium-sized voluntary or community group, dealing with the council or another external body, was in that position, the agreement would be terminated.

Yet we are not talking about one household and an incompetent builder, or a small or medium-sized charity working with a council. We are talking about a failure, paid for by the tax-paying public and being subsidised massively on a multi-million pound basis. It is time that someone, somehow, somewhere—preferably the Government—carried the can for what has happened as the result of a deal between a private company and the Government, which is not working. Capita has not delivered on its contract with the Department for Work and Pensions. It has time and again displayed the fact that it is letting people down. At what point will the Government stand up, take notice of the constituents who are asking for help, and take action on an issue that is becoming more serious with every passing day?

In Penycae, another village in my constituency, a constituent suffers from terrible arthritis throughout her body, and is on lifelong medication as a result. Until last year, my constituent held a responsible, white-collar job. In June, her contract was terminated for reasons of medical capability. One would think that at that point she would receive support, but since she left her job in June she has been waiting on PIP. She has been waiting for Capita. She is completely unable to work and that has been confirmed by her GP and by hospital consultants. My constituent can provide personal reports, X-rays and supporting documents that make it crystal clear that she is entitled, in need and completely genuine; there is no doubt about it.

Why, then, is the system failing my constituent and so many others like her across Wales? The Government’s fact sheet on personal independence payments says:

“PIP is to help towards some of the extra costs arising from a health condition or disability.”

PIP, the replacement for disability living allowance put in place by the current Government, can be anything from £21 to £134 a week. It can be used to cover transport, care and all sorts of other costs that can be vital to those who are disabled or sick. By the Government’s own admission, PIP is support for people when they are unable to work because of a health condition or disability and need financial help. That is what the Government say PIP is, and that is what they claim Capita is providing.

The constituent I mentioned is still waiting for any kind of financial help. She is receiving no level of care from Capita or any other Government body. Since being forced to leave her job in June, she has been completely outside the system and is without any financial support. As a result, my constituent has lost her bank account and is experiencing the attention of debt recovery services. For Capita to tell someone like my constituent from Penycae that her case is in the queue, that a backlog is being experienced and that someone will “get to her when they can”—I believe those were the exact words—is absolutely not good enough. My constituent cannot wait another few months for money to come in. She needs it now. In fact, she has needed it since June, when she first applied. How many people can seriously be expected to live for nine or 10 months without any income? Yet that is what is happening in her case.

--- Later in debate ---
Lord Hain Portrait Mr Peter Hain (Neath) (Lab)
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It is a pleasure to serve under your chairmanship, Mr Owen. I apologise at the outset for having to leave immediately after I finish speaking, to undertake an official appointment relating to my duties as a former Secretary of State for Northern Ireland. I will not hear the Minister’s reply, but I will of course read it.

In the short time since personal independence payments have come into force, it has quickly become evident that the system is miserably failing people and leaving some of the most vulnerable in our communities in absolute desperation. My Neath constituency has one of the highest rates of take-up of the old disability living allowance, a legacy of the industrial heritage that once provided livelihoods for many of my constituents, but has now resulted in serious health problems—a heavy price to pay.

New applicants face a system of delay and despair. Many constituents have been waiting six months or longer, having had their face-to-face assessments and been told, frustratingly, that

“the report is in the final stages with a senior healthcare professional.”

For those six months they have been living off savings to help them to adapt to their conditions. The prospect of a backdated payment is of no comfort to them as they struggle with day-to-day tasks that many of us take for granted, while their families suffer under the stress and strain of caring for them.

In some of the cases processed by Capita, health care reports have not been up to standard and further information has been required. That involved going back to the assessor and requesting further information. In one case, a second face-to-face assessment was required, and in one astonishing instance it came to light in March 2014 that despite the assessment being carried out in November 2013, no assessment report had been prepared by the assessor. Those constituents’ misery and distress seems to have no end.

The protracted ordeal is just to get the assessment report from Capita to the Department for Work and Pensions. As the assessment reports start to trickle through to the Department, the emerging trend is of further delays in the final decision after the report has reached the Department. So after months of waiting with Capita, applicants face further delays, and that only adds to their misery.

I raised with Capita and the Department a case that encapsulates the ordeal. A constituent made his original application on 5 July 2013 after suffering a serious brain seizure, a stroke and several other seizures. He returned to work initially, but because of his mobility problems he could not continue. He underwent a home assessment on 15 October 2013, and made numerous calls to the Department for Work and Pensions to chase up the progress of his application. Every time, he was referred to Capita because the report had not been sent, but he was told that

“the report is in the final stages with a senior healthcare professional”.

One event epitomises his situation. He woke up one morning and asked his wife to leave him in bed as he was feeling unwell. Shortly after she left for work at 8 o’clock in the morning, he suffered a series of convulsions that lasted approximately 30 minutes. He had difficulty breathing and removing his continuous positive airway pressure mask, which he has to wear because of obstructive sleep apnoea and the danger of a stroke or heart attack. He was unable to get out of bed for the rest of the day until his wife came home at 4.30. He did not eat or drink all day and had to urinate into a bottle.

My constituent’s wife is caring for him but because he has no income from PIP she is at the point of utter exhaustion. The decision to award the benefit is vital to enable his wife to give him the proper care and supervision he needs. Until a decision is made, the couple cannot arrange that care, and their life is in limbo. In March, my constituent finally received his decision notice, only to be informed at the end of the month that a stop had been put on his payment—a decision that could not be explained when he phoned DWP. It has now been nine months and he has not received a payment. DWP’s decision notice states that he is owed a back payment of more than £5,000. He has been let down by Capita and the Department for Work and Pensions as his anguish goes on.

In another case, the application was made in June 2013. The report from Capita was eventually received by DWP on 13 February, but a decision has still not been made. The claimant told me:

“I have no confidence that the process will ever end, there is always one more stage, one more delay.”

That sentiment is felt by many who have lost faith, which is a dreadful stain on the Department for Work and Pensions, where I served as Secretary of State.

The excruciating stress and anxiety is hitting people seriously, including cancer sufferers and ex-servicemen with post traumatic stress disorder. Ministers should be ashamed of the system, which is punitive, nasty and causes abject despair to far too many people.

Kevin Brennan Portrait Kevin Brennan
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To emphasise the dilemma facing our constituents, I should say that in a similar case in my constituency a women who suffered a stroke made an application in June 2013, and has just received the benefit. Her husband elected to reduce his hours at work as a result of which they lost the tax credits that they were entitled to, so they went into even deeper problems as a result of the unacceptable delays.

Lord Hain Portrait Mr Hain
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My hon. Friend makes an important point. I am not going to make personal attacks on Ministers because they probably believe they are doing a professional job, but I sometimes wonder whether they have any idea of what is happening on the ground as a result of their policies.

If the Atos debacle taught us anything, it is the importance of getting the decision right in the first place—in my constituency, the local welfare rights unit had an 80% success rate with its appeals against Atos’s decisions—but that should not mean waiting unacceptably long times such as six, seven or eight months for a decision that could dramatically affect somebody’s life and income. Action must be taken immediately to address this inexplicably lengthy and prolonged system that is causing misery and despair for applicants. The turnaround of applications must be drastically accelerated by both the assessment provider and the Department.

--- Later in debate ---
Mark Tami Portrait Mark Tami
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My hon. Friend makes a good point, because something has gone very badly wrong. As I said, some of these things are not just slightly out; there is a massive problem.

I will quote just one more paragraph from Capita’s note:

“What are the current timescales from applying for PIP to a decision being made?

The Department for Work and Pensions estimate that in total it may take around 21-26 weeks from the time a claimant first calls to initiate a claim to when they write to them with their decision. For most people this will include a face-to-face appointment which could take…12-16 weeks to arrange.”

I find that staggering. Then there is this very helpful comment:

“It may take less time than this or longer”.

There we are; there is our answer. Now we know that things are going very well!

As my hon. Friends have made clear, we have all dealt with such cases. I have details of one here. The person applied for PIP last November. They were chasing and chasing and finally got an assessment date for April, but they are still waiting to go through that process. Someone else applied for PIP in June. They had the assessment. However, they got an answer from the DWP only in March, and again that was after they had chased it. Someone else applied in September 2013. Three medical assessments were cancelled by Capita. Some were cancelled without the person being told. They chased for an appointment and finally got one in January. Again, they were having to chase all the time. My favourite is this one. Someone received a letter on 4 February this year informing them that a consultation would take place at their home sometime between 20 January and 25 January. They go back in time to have the assessment, back to the future, or perhaps it involves the use of a Tardis or there is some other new thing that the Department can use.

Kevin Brennan Portrait Kevin Brennan
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I do not think that this has been mentioned so far in the debate, but Capita did not only meet us last week; it met many of us before the introduction of PIPs and it made certain commitments and promises, based on the assumptions that it had been given by the DWP that none of these things would happen. We were given assurances that there would not be these kinds of delays, that it had the right plans in place, that it knew what it was doing and that there would be no repetition of the mistakes made by other private contractors such as Atos. It failed miserably on that, and ultimate responsibility does come to the Minister. I am sure he accepts that, and we respect his willingness to take it on board, so as the Minister responding to the debate today, he does not need to go through the history of the benefit. We know that.

Mike Penning Portrait Mike Penning
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I am not going to do that; give me a chance.

Kevin Brennan Portrait Kevin Brennan
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Good, but I am just giving the Minister that warning not to go through the history of the benefit but, yes, to deal with his responsibility, who is responsible—