(6 years, 8 months ago)
Commons ChamberMy right hon. Friend hits the nail on the head. We must have greater openness and transparency about this and other Government schemes. For universal credit especially, the effect it is having on people now means that we must do the right thing. As I said, the ruling must be complied with.
I shall give way in a moment.
As the ICO ruled, any failure to publish the reports would result in a High Court judgment.
My hon. Friend makes absolutely the right point. I commend her for her work on the Work and Pensions Committee to expose how important it is to get this right.
The hon. Lady is being generous in taking interventions. On the point about transparency, each and every single one of us can at any time visit jobcentres and talk to staff and claimants. I have done that three times and brought a Minister with me to visit, too. The overwhelming response I have had is that universal credit is positive and is making a genuine difference.
I thoroughly agree with the hon. Gentleman that our seeking the publication of these reports does not detract from the valuable work that jobcentre staff are doing under difficult circumstances.
The Information Commissioner’s Office found that
“the withheld information would provide valuable insight into the management of the UCP”—
universal credit programme—
“and allow for greater understanding of what the UCP did to identify and tackle the issues that it encountered.”
It found that the reports we are discussing
“provide a distinct insight into the governance of the UCP and allow for even greater transparency.”
That is in addition to the findings in National Audit Office, Select Committee and Office for Budget Responsibility reports.
The Government’s Budget announcements were a welcome step in the right direction, but not nearly enough. They still need to pause the roll-out of universal credit, not just slow it down, and they need to release the project assessment reviews so that we can fix the multitude of issues that still exist. The reports will help us to understand what needs fixing and how.
I thank the hon. Gentleman for his intervention, but I beg to differ. If I had a vehicle that failed its MOT, I would fix it before putting it back on the road. I would not say, “I’ll keep on driving and see what happens.”
The motion in October was passed unanimously—by a vote of 299 to 0. None the less, despite that unanimous motion to pause the roll-out so that it might be fixed, the Government have continued with business as usual, saying, “Nothing’s going wrong. Let’s carry on as we are.” Some of the issues we pointed out have been taken on board, and I am grateful for that, but the system is fundamentally flawed. We have asked for a pause so that it might be fixed. It is even more vital, therefore, that the Government come clean with their assessment of the risks involved and the implementation issues encountered.
Surely the hon. Lady recognises that universal credit is a transformational benefit for the vast majority of people going through the system. That is why staff are so passionate about it and feel empowered to make a difference to people’s lives. If we paused it, we would rob some of the most vulnerable people in society of the opportunity to improve their lives. Can she not see that it would be better to carry on making improvements as we go forward?
I thank the hon. Gentleman but, again, I beg to differ. The roll-out of universal credit started in my constituency on 15 November. The lady who manages my district advised me that the first payments would be received on 27 December, the day after Boxing day. We talk about changes, helping people and this being six benefits in one. We are saying to people, “For a period, there will be no money—but hold on, there is money. You can apply for it, ahead of time, and get up to 50%, but we will take that 50% back.” That is why we call it a loan. It is not as case of, “Here’s some money to help you now. When your money kicks in, you can carry on as you were.”
I put it to hon. Members that we are in a very privileged position. I do not take that for granted. I understand that not everyone is in my position. We are saying to people, “Wait five or six weeks. Oh yes, your gas and electric are on meters, which are weekly, and your money has run out, so you’ve got no electric, your fridge doesn’t work and you’ve got no food, but don’t worry, because we have food banks, although you can only go three times—but that’s fine, because, remember, it’s transformational.” That is unacceptable.
I recognise those points, but one of the principles is that those who go to work are often paid in arrears. Surely it is better to help people to adjust to that while having the support of the named work coach and access to advance payments. Surely it is better to make this an easier process, rather than blocking people from having the opportunity to work at a later point.
What I do recognise is that most of those people’s rents are paid weekly. I pay my mortgage monthly, and I was able to choose the payment date that would suit me on the basis of the receipt of my salary. Fortunately, I could also take advantage of a payment holiday if I got into trouble. That does not work for these people, unless we say to organisations such as utility providers, “Do not make them use their emergency payments and take all that money immediately, because they will have nothing,” or say to housing associations and councils, “Please can we make sure that they are not offered a chance to be evicted?” I say “offered a chance” because I am being polite, but people get a notice to quit.
Should we not be saying, “We understand that there are issues”? I am not suggesting that it is negative to create a benefit that helps people to get into work, because I agree with the hand-up rather than the handout, but this is not a hand-up. Much like my right hon. Friend the Member for Birkenhead, I sit with constituents who are struggling because they have been put into this system and there is no way for them to obtain the finance that they need.
I sit with constituents who have mental health issues and whose work coaches can only say to them, “We suggest that you go to this place for help,” because they have no power to say, “We are going to refer you.” That is not their role. They have no power to say, “Let us stop this now, because we can see that you are not coping.” That is why we end up with constituents who are in the same position as those of my right hon. Friend. Work coaches have discretion, but they do not have the power to intervene and make decisions. They are not permitted to do that.
Sir John Major described universal credit as
“operationally messy, socially unfair and unforgiving”,
and those are the points on which I am focusing. I am not trying to knock the scheme. I am merely saying, “Please at least give us access to the documents so that we can speak to our constituents on the basis of knowledge, explain to them why they are in the position in which they have found themselves, and seek to assist them and make things easier for them.” My constituents who have been put on universal credit will not receive their first payments until the day after Boxing day. How can that be transformational in a positive way? I ask the Secretary of State to listen properly to what we are saying, and not to claim that the system is working without giving us any evidence to show that it is not hurting the people whom we seek to represent.
(6 years, 9 months ago)
Commons ChamberWe are of course constantly striving to improve the assessment process. It is worth pointing out that the total number of complaints is about 1% of the total number of PIP assessments, but we continue to work closely with the assessors to ensure that this can be delivered as effectively as possible.
The vast majority of successful appeals are successful because of late additional evidence. What further consideration has been given to sharing data between the two different assessments and to providing for automatic access to health records—where the claimant is willing—in advance of an assessment?
My hon. Friend raises an important point and is absolutely right about the reason for the majority of overturned decisions. We continually look at how to increase co-ordination between the PIP and employment and support allowance assessment processes, and that is certainly something we are considering.
(6 years, 10 months ago)
Commons ChamberI absolutely agree with the hon. Lady, and I will come to that shortly.
The Government should review the cuts to the work allowances, which are acting as a disincentive to work and making work pay less; review the cuts to housing benefit, which are driving up rent arrears, as I am sure will be touched on in tomorrow’s debate; and review the cuts to employment support, which are denying help to those who need it most, and they should fully review and then scrap the disgusting sanctioning policy, which could have cost the life of my constituent, Mr Moran, and has cost the lives of others. That was the subject of an excellent paper by Sharon Wright of Glasgow University and Peter Dwyer of the University of York in The Journal of Poverty and Social Justice.
The Government are hiding behind the illusion that universal credit helps people into work and makes work pay. They actually believe that universal credit is working on this basis. The Secretary of State’s own figures show that in the 2% of jobcentres where universal credit has been rolled out, there has been a mere 3% uplift in employment rates.
The hon. Gentleman and I often speak in the same debates and I understand his passion for supporting the most vulnerable in society, but from visiting jobcentres and talking to people going through the process, I know that the staff are incredibly passionate about the way universal credit is helping people. It is time that all Members engaged and listened to the positives as well as the challenges we need to navigate.
I thank the former Minister for his intervention. I said last week, and I say again, that we agree with the premise of universal credit—rolling together all these benefits into one payment and simplifying the system—but under successive Chancellors and Work and Pensions Secretaries, of whom there have been too many in recent years, the benefits have been salami-sliced to nothing. The issues facing universal credit are the result of the Government’s cutting and cutting the areas where they are meant to be helping people.
(6 years, 10 months ago)
Commons ChamberIn highlighting the fact that these are real people, the hon. Member for Bradford South (Judith Cummins) insinuates that Government Members have no understanding, which is absolute nonsense. I went to a school at the bottom of the league table, my father died at an early age, we had bailiffs at the door, and there was no support. We absolutely understand the importance of providing opportunity. That is what drove me into politics and why I support universal credit. I do not want it paused because it offers people a transformational opportunity.
I am not just plucking stats out of the air. I have hosted roundtables, I have visited jobcentres, I have talked to vulnerable people having to navigate incredibly complex, unique and individual challenges, and for the first time, with predominantly cross-party support, we have now introduced a system designed to treat people as individuals and give them tailored support.
I thank the former Minister for giving way. He emphasised that he did not want the roll-out paused, and I understand his perspective, and that of other Conservative Members, on that point, but he did not mention any potential fixes. Does he appreciate the concerns raised and the fact that in some areas universal credit could be improved?
I have only just started! And I do not have long.
For me, the key is the simplification of benefits. One had to be a nuclear physicist to navigate the old system. We all saw in our casework some of the most vulnerable people missing out on benefits to which they were entitled. That was the driving priority for introducing universal credit, which removes the cliff edge for those wanting to enter or progress at work and those desperate to build up their hours, particularly those with disabilities and fluctuating health conditions, but unable to break through the 16-hour barrier. That has now been removed.
One of the most important benefits of universal credit is that for the first time people have a named work coach—an individual who will provide them with their own unique and tailored support, whether that be extra training, childcare, housing or, for the first time, in-work support. When I talk to staff in jobcentres, I see how incredibly enthused they are. We have empowered them to identify and bring together the help and support people need. That has been combined with a refresh of our jobcentres. For the first time, there is an attitude of wanting to help, a “can do” attitude—an attitude not of trying to find reasons why people cannot do things, but of doing everything we can to give them that opportunity.
I was asked in the intervention what the fixes were. The obvious one—the one we all wanted to see—was changes to the telephone number, so the announcement today was welcome. I also want to see greater engagement with employers, however, to bring them into jobcentres. My right hon. Friend the Member for Broxtowe (Anna Soubry) mentioned that we were close to full employment, and many of those still looking for work, being very far from the jobs market, need additional help. When I was Minister for disabled people, I talked to many people who were desperate for an opportunity and had skills, but the employers were not coming forward to hook up with that. We, as a society, through our refreshed jobcentre network, need to reach out to employers and say to them, “Where are your skills gaps? How can we help you change and adapt to take advantage of the huge wealth of talent?” With the right support, those people can contribute and make a positive difference both to employers and themselves. That has to be a priority.
We must also recognise the need for local solutions around the training options provided. We all represent diverse constituencies and have different employers. If a town is predominantly retail or manufacturing, that should be reflected in the 12-week programmes. Jobcentres must work with employers to set the type of training available in a way that maximises opportunities.
We have to grasp this opportunity to support people in work. This has never happened before. Most of us were pushed by our families to succeed. If we did well on our first entry into work, we were told to push for a promotion. For many of those entering work, however, particularly those on the national living wage who do not necessarily have that extra support, we should be providing mentoring and support. If they are turning up for work regularly, they should be talking to their employer and asking for a promotion, to be made a supervisor, or whatever it might be. We all want full employment and career progression. This is a huge opportunity and we all have a duty to get behind it. Yes, we are right to challenge the detail, but universal credit is transforming people’s lives and I fully support it.
(7 years, 4 months ago)
Westminster HallWestminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.
Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
It is a pleasure to serve under your chairmanship, Mr Davies. I pay tribute to the hon. Member for Newcastle upon Tyne North (Catherine McKinnell) for obtaining this important debate. All the hon. Members who have spoken have made many constructive and proactive points based on individual experiences and the casework that we all regularly do. I know that in the Minister we have someone who is keen to listen and engage, and to take many of the challenges that have been raised today. I hope that he will further improve what is an important way of dealing with benefits in a modern society.
Universal credit is a vital part of our being able to deliver record employment in every region of the country and, crucially, to help improve people’s future opportunities and not just simply get them into work. The fundamental difference—this helps with many of the challenges that have been raised—is that for the first time the claimant has an individual, named work coach, someone they can turn to throughout the whole process. When opportunities and challenges come up, there is someone to help them to navigate the securing of additional childcare, training and support. Evidence has already shown that those on UC are typically able to spend 50% more time looking for work. For every 100 people who found work under jobseeker’s allowance, 113 found it under universal credit. It has removed the dreadful 16-hour cliff edge that under the old system prevented people from progressing towards full-time work, and it makes sure that work always pays better than benefits, with the support of claimants and taxpayers.
Crucially, the individual support is allowed to be personalised and tailored. I was interested to see what difference that makes, so in the past month I have twice been to visit the Swindon jobcentre to see how claimants are progressing through the system and to meet the staff, who in the past 20 years have navigated a huge amount of change from Governments of different parties and political persuasions. I went to see what was making a big difference. Swindon is an early adopter and we have been rolling out UC for quite some time. I understand that perhaps there is more experience there than in some areas where it is only beginning to come in.
I made notes on my visit. The staff are not people who will always give representatives of Government an easy ride, but they made it clear to me that they saw UC as a cultural change. The morale of the staff had significantly improved, as they were empowered to offer personalised, tailored support for the people who are often those furthest away from the jobs market. As we get close to structural full employment, the people seeking work need additional support, and we have empowered the staff to give it. In conjunction with the introduction of UC, jobcentres are being refreshed. The layout is brighter and less cluttered and the centre is a hive of activity, which is less intimidating for the claimants coming in. It is interactive and vibrant, and the staff felt they were a collective team, working together to help to support the people most in need of it. They felt that the ethos was now about what they could do to help; it was a conversation, and small steps. It was not rigid. It was removing the stigma of the jobcentre and encouraging external organisations to work in partnership to deliver the key improvements.
For me, the final thing was the recognition that the issue is not as simple as getting someone into work, typically on the national living wage. It is about providing support once they are in work and have shown they can turn up, and shown their dedication. It is about their being able to increase their hours, get promotion, become a supervisor and get additional training, so that they can progress up the career ladder that many of us took for granted. I was surprised at how positive the staff were. Yes, there are challenges—that is why there is a debate and why the Minister needs to engage with the issue—but overall UC is making a crucial difference to some of the most vulnerable people.
(7 years, 4 months ago)
Commons ChamberIt is a pleasure to speak in this debate. Having spent 14 very happy months as the Minister responsible for these matters, I want to pass on some of the observations that I made during that time.
Let me make it absolutely clear that stakeholders and charities recognise that PIP is a better benefit than DLA. It is not perfect—much more work is still to be done to deliver further improvements—but the statistics show why it is better. Under DLA, only 16.5% of all claimants access the highest rate of benefit; under PIP, the figure is over 25%. PIP is better, in particular, at identifying those with hidden impairments, including mental health conditions. Under DLA, only 22% of claimants with mental health conditions access the higher rate of benefit, whereas the figure is about 66% under PIP. Improvements under this benefit mean that the Government have spent an additional £3 billion a year—about 6% of such spending—supporting those with long-term health conditions and disabilities.
In all the debates about this matter that I have attended, people have understandably said that a 65% success rate on appeal must mean that the quality of the assessments is not good enough. We must establish what is going wrong. Most successful appeals succeed because of additional evidence that has been submitted late, and that is one of the things that we need to improve.
If the system is so good, why do people need to come and see us? In my office, we have almost a 100% success rate when it comes to securing what people are entitled to without any intervention from any of us.
When a claimant comes to speak to any of us, as their Member of Parliament, presumably we talk to them about the respects in which they feel the decision was not right. When claimants receive a letter that says that they will not receive the benefit for which they were hoping, that letter spells out why that is, which normally triggers an assumption by claimants that their particular challenge has not been considered. A claimant will then submit additional late evidence, the claim will be looked at again and a different decision may be reached, but that does not mean that the original decision was wrong on the basis of the facts that were originally presented.
I am keen to find a way in which assessors can automatically access claimants’ medical records, with their consent. Many people have to fill in a 50-page form in which they must specify their challenges, and they sometimes under-egg those challenges.
I know that the hon. Gentleman has been a Work and Pensions Minister, but he is just wrong. In my experience of constituency cases, the assessors do not consider some of the evidence, even when people take it along with them. When I have intervened and asked why that is, the cases have been overturned. I am sorry, but the system is not working.
I am not wrong. I said that the vast majority of successful appeals were due to the late submission of additional evidence. That is a fact.
People in my constituency are taking deckchairs to their citizens advice bureau at 5 or 6 in the morning in order to queue outside. Is not that yet another addition to their stress and the pressure they face, and should it not be made clearer that people can have the assessments that they need?
I am trying to explain what we can do to help to improve the situation, because there are cases in which there are mistakes—1.5 million people are going through the PIP process. However, we know that the PIP process is far better than that for DLA because we are spending £3 billion more, and because of the success rate in getting those with the biggest challenges on to the highest rate of benefit—the proof is in the pudding.
This debate has arisen because a legal judgment has suggested that there are certain areas in which additional money should be spent. As I argued when we considered this during proceedings on an urgent question, if we are to spend money to make further improvements, that needs to be done in a co-ordinated manner, not an ad-hoc way.
Let me set out how this would work. We have lots of impressive charities with great policy teams, and they lobby on the basis of the experiences of their users. Individual MPs also raise concerns and suggestions for improvement through debates in the Chamber and Westminster Hall, and by tabling parliamentary questions, and the policy teams then work through them. There have already been significant changes, such as the much-needed and very welcome changes for terminally ill claimants, and the fact that waiting times rightly improved after a very difficult start when PIP was first rolled out. Rightly, this transfer of 1.5 million people from DLA to PIP is now being done at a speed that will not compromise waiting times as people go through the process. If this takes longer, it takes longer, and that means that we do not make the mistakes of the initial roll-out. The quality of the assessments is also improving month on month. There are still lots more areas in which issues will arise, but I spent a lot of time meeting charities, particularly smaller ones representing people with less common conditions. They would then spend time helping to train the assessors and rewriting the manual so that those conditions would be picked up in the assessment, so learning from such experiences forms part of the process.
The timings of when people should come back for reassessment have been looked at for the first time. Under the old DLA system, 70% of claimants were on a lifetime award. The problem with that was that one in three claimants’ conditions would change significantly within 12 months, meaning that they should have been on a different benefit. The vast majority of those claimants’ conditions were getting worse, not better, so they would have been entitled to a higher rate of benefit, but many people simply did not phone up and ask to present themselves for reassessment, so they missed out on the benefits they should have received.
Under the PIP assessment, if someone has entered on a lower rate of benefit and the assessor can see that their condition is likely to get worse, meaning that they will need to access a higher rate of benefit, an estimate is automatically made of when that might happen, which triggers a reassessment. That process means that those who are most in need will get money in the best possible time.
I do not always agree with the Government on welfare, but I do believe that the assessments have been improving. My concern is that the situation surrounding the 50-page application form, with which people are struggling, is not improving. People’s access to assessments—they can be put in taxis for up to an hour—is also a growing problem.
My hon. Friend was one of the greatest advocates of change, and I had many constructive and challenging meetings with him as he brought forward suggestions. The point is that we have to look at this in a co-ordinated manner. Further improvements can be made to the initial application form and the way in which some of the descriptors are applied. The Government are also considering allowing assessments to be recorded automatically so that they can then be used in an appeal. That would benefit both the assessors and the claimants, who have been asking for this.
I broadly agree with what I am hearing—PIP is a work in progress and the process needs to get better—and I could give 100 stories of my experience of sitting through the PIP process to show where it is going wrong.
I agree that gradual change is a great thing, but the courts have given us a loud and clear message that we have got it wrong on mental health. In this age where we are desperately trying to change society’s views of mental health and parity of esteem, we have to listen to the courts—they have given us a judgment for a reason.
I understand that point, and there might well need to be further improvements in that particular area, but they have to be made in a co-ordinated manner, not an ad hoc way. PIP is not about a condition; it is about the challenges that individuals face in their everyday lives.
I will not give way because other people wish to speak.
If additional money is to be spent, it should go into the court system to speed up the appeals process, which would be helpful. There is a particular problem for those who could lose their Motability car before their appeal is heard. As I said, there should also be automatic access to medical records, which should be shared between ESA and PIP assessments when possible. Those assessments are often similar, so that would make the claimant’s life a lot easier.
We need to do more to signpost additional help. The Government are spending £11.4 billion more to support people with mental health conditions. The biggest challenge is often identifying people with such conditions so that they can be given support, but PIP is good at identifying them. We should be offering them additional support and saying, “If you would like them, these are the sorts of services that are available in this local area that you can take advantage of.”
I urge the Minister to continue to improve the situation and to work with the policy teams. I spoke to people from Macmillan yesterday, and they are grateful that they are able to continue to access senior Ministers to discuss suggestions. We have some brilliant stakeholders and really knowledgeable charities and policy teams. Let them help to shape where these further improvements will happen.
(7 years, 5 months ago)
Commons ChamberI am afraid that the hon. Gentleman is being very irresponsible in saying that. He knows that there is no change to policy, to budget or to award amounts. I remind him that people with mental health conditions are receiving higher levels of benefit than they did under DLA. This benefit is not about people’s conditions; it is about the impact that those conditions have on the individual’s ability to thrive and live their life as they would wish. It is quite wrong and irresponsible to suggest anything otherwise.
The vast majority of successful appeals are due to late additional submitted evidence. Therefore, to avoid unnecessary appeals, what steps is the Minister taking to automatically access medical reports with the consent of the claimant?
This is one of the key reasons why not only is 3% of the PIP caseload being overturned at appeal, but we are not getting the right decision at mandatory reconsideration stage. We have been doing a number of trials to improve that, including telephoning claimants to ensure that all the healthcare information that is required for a good assessment and a good decision is in place. There are other measures as well. I hope that this will improve the situation.
(7 years, 5 months ago)
Commons ChamberUrgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
Each Urgent Question requires a Government Minister to give a response on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
I can only say to the hon. Lady that the premise on which she based that question—which is that those with mental health conditions, as opposed to physical disabilities, are in some way being treated unfairly under this benefit—is simply and demonstrably wrong. I will not weary the House by quoting again the facts I have just quoted, but if we are to have an intelligent discussion about the details of benefit policy—this House deserves to have such a discussion—we have to base it on the facts, and the facts are that PIP is a better benefit for people with mental health conditions than the old disability living allowance.
The Government are rightly spending an extra £3 billion a year supporting those with long-term health conditions and disabilities. Does the Secretary of State agree that if we are to continue to improve the system, that should be done in conjunction with the expertise of charities, stakeholders and users, and not be based on ad hoc legal decisions?
(7 years, 5 months ago)
Commons ChamberUrgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
Each Urgent Question requires a Government Minister to give a response on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
The Scottish Government already have a wide range of powers that would enable them to alleviate the proposed changes. Our Government are committed to working with the Scottish Government on a whole range of issues in the DWP portfolio, to make sure that they have the power and the strength to implement those powers.
What are the Government doing to ensure that this policy supports young people who are in work?
My hon. Friend is right to mention young people who are in work. Anybody who is working 16 hours a week or more at the national minimum wage equivalent will be exempt.
(7 years, 5 months ago)
Commons ChamberUrgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
Each Urgent Question requires a Government Minister to give a response on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
Order. That is quite sufficient. No further explanation is required. I am very grateful to the Secretary of State, and deeply obliged to him.
I welcome the fact that the Government are now, rightly, spending a record amount to support those with long-term health conditions and disabilities. If the Government were to decide to increase that amount yet further, surely that should be done in conjunction with charities and stakeholders, utilising their expertise, rather than on an ad hoc basis dictated by the courts?
My hon. Friend, who also has huge expertise in this area, is exactly right. There was very extensive consultation when PIP was first introduced about the design of what is, inevitably, a very complex benefit. As I have explained, we have seen a considerable improvement in awards, particularly for those with mental health conditions. The Government’s changes will restore that situation, which was better than people ever knew in the past.