Universal Credit Project Assessment Reviews

Fiona Onasanya Excerpts

Tuesday 5th December 2017 Commons Chamber

[Fiona Onasanya (Peterborough) (Lab)]

On Wednesday 18 October 2017, 80 Members from across the House debated a motion calling for a pause in the roll-out of universal credit. The hon. Member for South Cambridgeshire (Heidi Allen) said that she was touched by the speech made by my right hon. Friend the Member for Birkenhead (Frank Field), but we had an opportunity to pause and fix the system then. We had a chance to say, “Hang on a minute. This isn’t really working as we thought it would. Let’s pause it and fix it.” The hon. Member for North East Derbyshire (Lee Rowley) said we were “fixing forward”. I have no idea what that means. If something is broken, we fix it and then continue.

[Lee Rowley]

I can explain exactly what it means: when we discover a problem, we fix it as we go; we do not throw out the entire system. We are thinking about benefiting people in the long term. Nobody is saying the system is perfect, but the point of fixing forward is to improve as we go, which has been the principle since the beginning of the policy.

[Fiona Onasanya]

I thank the hon. Gentleman for his intervention, but I beg to differ. If I had a vehicle that failed its MOT, I would fix it before putting it back on the road. I would not say, “I’ll keep on driving and see what happens.”

The motion in October was passed unanimously—by a vote of 299 to 0. None the less, despite that unanimous motion to pause the roll-out so that it might be fixed, the Government have continued with business as usual, saying, “Nothing’s going wrong. Let’s carry on as we are.” Some of the issues we pointed out have been taken on board, and I am grateful for that, but the system is fundamentally flawed. We have asked for a pause so that it might be fixed. It is even more vital, therefore, that the Government come clean with their assessment of the risks involved and the implementation issues encountered.

[Justin Tomlinson (North Swindon) (Con)]

Surely the hon. Lady recognises that universal credit is a transformational benefit for the vast majority of people going through the system. That is why staff are so passionate about it and feel empowered to make a difference to people’s lives. If we paused it, we would rob some of the most vulnerable people in society of the opportunity to improve their lives. Can she not see that it would be better to carry on making improvements as we go forward?

[Fiona Onasanya]

I thank the hon. Gentleman but, again, I beg to differ. The roll-out of universal credit started in my constituency on 15 November. The lady who manages my district advised me that the first payments would be received on 27 December, the day after Boxing day. We talk about changes, helping people and this being six benefits in one. We are saying to people, “For a period, there will be no money—but hold on, there is money. You can apply for it, ahead of time, and get up to 50%, but we will take that 50% back.” That is why we call it a loan. It is not as case of, “Here’s some money to help you now. When your money kicks in, you can carry on as you were.”

I put it to hon. Members that we are in a very privileged position. I do not take that for granted. I understand that not everyone is in my position. We are saying to people, “Wait five or six weeks. Oh yes, your gas and electric are on meters, which are weekly, and your money has run out, so you’ve got no electric, your fridge doesn’t work and you’ve got no food, but don’t worry, because we have food banks, although you can only go three times—but that’s fine, because, remember, it’s transformational.” That is unacceptable.

[Justin Tomlinson]

I recognise those points, but one of the principles is that those who go to work are often paid in arrears. Surely it is better to help people to adjust to that while having the support of the named work coach and access to advance payments. Surely it is better to make this an easier process, rather than blocking people from having the opportunity to work at a later point.

[Fiona Onasanya]

What I do recognise is that most of those people’s rents are paid weekly. I pay my mortgage monthly, and I was able to choose the payment date that would suit me on the basis of the receipt of my salary. Fortunately, I could also take advantage of a payment holiday if I got into trouble. That does not work for these people, unless we say to organisations such as utility providers, “Do not make them use their emergency payments and take all that money immediately, because they will have nothing,” or say to housing associations and councils, “Please can we make sure that they are not offered a chance to be evicted?” I say “offered a chance” because I am being polite, but people get a notice to quit.

Should we not be saying, “We understand that there are issues”? I am not suggesting that it is negative to create a benefit that helps people to get into work, because I agree with the hand-up rather than the handout, but this is not a hand-up. Much like my right hon. Friend the Member for Birkenhead, I sit with constituents who are struggling because they have been put into this system and there is no way for them to obtain the finance that they need.

I sit with constituents who have mental health issues and whose work coaches can only say to them, “We suggest that you go to this place for help,” because they have no power to say, “We are going to refer you.” That is not their role. They have no power to say, “Let us stop this now, because we can see that you are not coping.” That is why we end up with constituents who are in the same position as those of my right hon. Friend. Work coaches have discretion, but they do not have the power to intervene and make decisions. They are not permitted to do that.

Sir John Major described universal credit as

“operationally messy, socially unfair and unforgiving”,

and those are the points on which I am focusing. I am not trying to knock the scheme. I am merely saying, “Please at least give us access to the documents so that we can speak to our constituents on the basis of knowledge, explain to them why they are in the position in which they have found themselves, and seek to assist them and make things easier for them.” My constituents who have been put on universal credit will not receive their first payments until the day after Boxing day. How can that be transformational in a positive way? I ask the Secretary of State to listen properly to what we are saying, and not to claim that the system is working without giving us any evidence to show that it is not hurting the people whom we seek to represent.

[Several hon. Members rose—]