Employment and Support Allowance Underpayments

Fiona Onasanya Excerpts

Thursday 18th October 2018 Commons Chamber

[Sarah Newton]

Let us be clear: the Secretary of State came to the House last December and we have made a series of statements. Just yesterday, there was a written statement. We have put out information. The choice of urgent questions is a matter for Mr Speaker; it is not a matter for us. We have regularly updated the House with written ministerial statements. We had oral questions on Monday, so there was the opportunity for Opposition Members to raise these questions then. There was an opportunity again during yesterday’s debate. We are regularly in this House. We are absolutely accountable to Parliament and will continue to update the House regularly.

[Fiona Onasanya (Peterborough) (Lab)]

For the record, as stats were published yesterday, this could not have been raised on Monday. The Secretary of State advised that the disabled would be better off under universal credit. Where can those calculations be found? Other statistics have shown that the disabled will be worse off—this affects 750,000 people. Furthermore, constituents have written to me regarding work capability assessments and feel that leading questions have been asked and wrong decisions made on claims. However, the Minister said that on ESA, the Government have tightened what they are doing now, things have been looked into and they are trying to make it more streamlined and more consistent. On the question asked by my right hon. Friend the Member for East Ham (Stephen Timms), I would like to know what safeguards are in place to ensure that vulnerable people are protected and assessments are fair.

[Sarah Newton]

The work capability assessment was at the heart of the hon. Lady’s question, and it has been the subject of consultations and huge amounts of stakeholder engagement. We are absolutely determined to continuously improve the work capability assessment. Healthcare professionals who undertake the assessments are all medically qualified and they are all trained. We have a huge amount of stakeholder engagement working with us constantly to improve the work capability assessment and in fact, the whole claimant journey through ESA.

Personal Independence Payments

Fiona Onasanya Excerpts

Tuesday 11th September 2018 Commons Chamber

[Hugh Gaffney]

I am glad that the hon. Gentleman mentioned Scotland. Let us take Scotland separately, with the special Government up there. In Scotland, we must not walk by on the other side. The SNP Government have the powers to abolish PIP assessments, and that is what they must do as a matter of urgency. I will give my assurance that the Labour Benches in Holyrood will support that.

In Wales, Keith Jones from Wrexham was refused PIP, having been on DLA since 1997. Keith died before his appeal was heard. He died weighing just 6 stone because his mouth cancer meant that he could not eat solid food, and he struggled to walk more than 20 metres. I could go on about more cases, but I want to encourage interventions.

[Fiona Onasanya (Peterborough) (Lab)]

The fact that 69% of decisions that go to appeal are overturned surely shows that there is a significant flaw in the system. If decisions are being overturned 69% of the time, how can the Government say they are doing the right thing?

[Hugh Gaffney]

That is exactly why we are here, speaking up for those who do not have a voice.

Joe MacMillan from my neighbouring Glasgow died two weeks after he appealed against the decision of the Department for Work and Pensions to remove his PIP. He had £8 in the bank—the last of his money—but his benefits were cut. Do you know why? Because he could make a cup of tea. In 2018, that is how we judge people who are looking for support and help.

I pay tribute to some of the organisations that are thankfully supporting people in need, including the Samaritans, Mind, Get Connected, HOPELineUK, MayTree, Rape Crisis and SurvivorsUK. These organisations work hard to support people. Frankly, the Government should be doing the same.

The Secretary of State’s Handling of Universal Credit

Fiona Onasanya Excerpts

Wednesday 11th July 2018 Commons Chamber

[Fiona Onasanya (Peterborough) (Lab)]

I am slightly concerned that the Secretary of State feels that highlighting the fact that it appears that the House has been misled is now turning into a personal attack, because that is certainly not my intention. My intention is to raise awareness of what is really going on in our constituencies and what people are coming up against. I understand that this is a censure motion, but that is because we would like a vote on it, and the reason why is that our constituents are affected by this. It is not all goodness and light and a bed of roses with people doing well.

The hon. Member for Redditch (Rachel Maclean) talked about “test and learn”. I have no issue with that, but we need to learn from the tests. If we roll out a test and get negative feedback, we need to pause and fix it, and then carry on. We should not continue with business as usual when we know from the test that certain aspects are failing. For example, we know that there is a negative impact on our disabled constituents. They are not a forgotten class; they are as important as everyone else. We are asking for a review of the policy. If universal credit has faults, let us fix them rather than rolling out a faulty system.

[Bim Afolami]

I like the tone of the hon. Lady’s remarks, but does she accept that her moderate tone does not reflect the motion on the Order Paper? Does she agree that arguing about technical tweaks relating to universal credit is not quite what the Labour party is doing today?

[Fiona Onasanya]

I thank the hon. Gentleman for his intervention, but I do not accept his comments. I am seeking to convey my points in this tone because people are at the centre of this discussion. This is not about politics that are devoid of compassion. That would make this place just a debating chamber, and that is not what it is about. We are seeking to help the individuals who need this assistance. People who need help are being told, “We have weighed everything up and we think this is the minimum you need to get by, but we are going to hold that back. We are going to sanction you.” One of my constituents, who is called Holly, contacted the DWP about what she perceived to be an overpayment. The DWP said, “No, there’s no overpayment. You can continue. The money is yours.” It then decided that there had been an overpayment. She has now been sanctioned and is not entitled to any money until she has repaid £1,500. These are the people we are here to talk about.

[Melanie Onn (Great Grimsby) (Lab)]

Would my hon. Friend be surprised to learn that there is a glitch in the system that seems to be putting people into debt? Someone in my constituency has been able to apply for advance payment seven times; because of that glitch, they now have £1,700 of arrears. Is that what the system was designed to do?

[Fiona Onasanya]

I do not believe that that is what the system was meant to do. That is evidently a glitch that needs to be rectified. This goes back to what I was saying about test and learn. If we can see that there is a problem like that, why would we not pause and fix it before continuing the roll-out? It is almost like still driving a vehicle with a punctured tyre—we are running on the rim and the wheel is being damaged, but we keep on going. We need to pause and say, “Hold on, we’ve been made aware of this. We are not just hearing about these problems but listening, and this is what we are going to do. We are going to pause this, and then we will roll it out. That will be more effective.”

Seeking to help people into work is a good thing, not a negative thing, and we want to give people a hand up, not a handout. However, my worry is that we are not properly serving many of the people we are here to serve if we do not stop and say, “Hold on a minute. We hear what you are saying and we are listening.” We should be listening to the disabled individuals who are not getting the money to which they are entitled. We should be listening to the people who find themselves sanctioned and have to live hand to mouth, or to wait weeks to get more money after their electricity has run out. We should say, “We’re listening to that and we don’t want you to be in that position.” No one cares how much we know until they know how much we care. Let us pause the roll-out and fix this.

UN Convention on the Rights of Persons with Disabilities

Fiona Onasanya Excerpts

Wednesday 20th June 2018 Westminster Hall

[Fiona Onasanya (Peterborough) (Lab)]

It is a pleasure to serve under your chairmanship, Dame Cheryl. I apologise in advance, because I have some parliamentary business to attend to, so I may not be able to stay for the winding-up speeches.

I pay tribute to my hon. Friend the Member for Canterbury (Rosie Duffield) for introducing such an important debate. The points that have been made have been both interesting and troubling. I say that because, while I understand the facts and figures presented, the reality experienced in my constituency is very different. I will tell some of the stories that constituents of mine have shared with me, giving first names but not surnames.

I was approached by a constituent called Hugh, who has T-cell psoriasis in his hands and feet. He struggles to dress himself without great discomfort, and when I met him he could not lift a cup of coffee with both hands. Walking can be difficult for him. He was found to be fit for work.

Gloria is 71 years old, with arthritis in her legs. She lives on the second floor of a building with no lift and struggles with stairs. She lives with a grown-up son who has learning difficulties—although he has a job. With regard to her housing, she was told that she cannot be moved to any higher band as her son works, so they consider him to live independently.

Victoria has severe mobility issues and sepsis in her legs. At her first assessment, the disability element was reduced as she could prepare her own meals and wash herself with installations at home. Her condition has since get worse, but she was refused PIP and the PIP assessment at home. She was granted an assessment only when my office intervened.

Harry was working in the Navy. He sustained a brain injury so is not able to work. He suffers from severe depression and anxiety as well as the brain injury. The PIP assessor said in his assessment that he was “too aggressive” and ignorant of his mental health conditions. PIP was declined as a result. Those are just a few of the people I come across, so warm words or advising about more money that can be accessed is not helpful at all.

I was tearful when I spoke with this last person. She explained that she had had four strokes—four strokes. She was expected to do a work capability assessment, and because she touched her face during the assessment, the assessors said she was able to work; in fact, they did not believe that she was as paralysed as had been said. That is what we come across as Members of Parliament.

We are not standing here to say that this is unfair just to represent the Opposition and be against what the Government have set out, but the fact remains that it is unfair. The disabled people I represent believe they are “the forgotten class”. Where are they when we look at assessments? I agree with the hon. Member for Chelmsford (Vicky Ford) that assessments should be recorded, because the way in which assessors put questions across is bad. For example, assessors say, “Can you walk 50 metres?” but how far is that? We do not look at that. Another of my constituents, who has Asperger’s, was told, “You can walk 50 metres, can’t you?” so he said, “Yes,” not understanding the impact that would have.

As my hon. Friend the Member for Canterbury said, the four recommendations on article 27 have not been taken on board. We talk about facts, but how many of the recommendations have been implemented? How many people have to go under the radar, unnoticed and unhelped, and fight, going for appeals with no deadline or timeframe for how long they will wait for their appeal to be heard? They are supposed just to get on with life.

It is not enough to say, “We are trying to encourage disabled people into work.” That is applaudable and honourable, and I agree with that when they can work, but many disabled people cannot work and are not only penalised for sometimes having a physical disability that prohibits them from working; but we say, “We know you need financial assistance—this welfare—but we’re not going to give it to you until you can prove to us how disabled you are.” Something is wrong there.

[Michael Tomlinson]

The hon. Lady is making a passionate and cogent speech. Does she accept that the vast majority of disabled people do want to move into work? While welcoming the 600,000 who have already done so, does she agree that that is just a start and that we should look to close the disability employment gap in its entirety?

[Fiona Onasanya]

Let me be clear. It is good that disabled people want to get into work, and this is a start. I agree with the hon. Gentleman on that. Where we differ is on disabled people who are not able to work who have to fight to prove that. I do not agree with that. It is not correct; it is against their human rights.

I am not saying that those who can work should not work but that we should listen to what those who cannot work are saying. They are going through assessments. I have a constituent who had four strokes and is physically disabled, yet because she touched her face she is told she can work. Something is wrong there. Something is wrong with a double amputee being told they can climb the stairs with their hands. That is what needs to be addressed.

[Anna McMorrin (Cardiff North) (Lab)]

My hon. Friend is making an incredibly passionate speech with which I am completely in agreement. The assessments really need reviewing. My constituent wanted a home visit because he struggles even to leave his house. On the first appointment, he fell outside his door, so he could not get there. For the second appointment, which the assessors agreed to give, he struggled to get the buses—transport was slow and delayed—but he got there. They refused to see him because he was three minutes late. He did not get his assessment. The system urgently needs changing.

[Fiona Onasanya]

I agree that the system needs changing. My concern is that if there are recommendations that could make a process better or even more streamlined, why would they not be adopted? I do not have the details of the situation of my hon. Friend’s constituents, but I do not understand why his assessment would be refused for being three minutes late.

We are all in agreement on seeking to help those who need assistance, but why are recommendations that would make the process easier and more streamlined not being taken on board? Why are we not looking at people’s rights? We are all one race—the human race—so why are we not looking at people and saying, “You need assistance.”? It is a bit like a body: if in a big society—to coin a phrase from the Government—something is not functioning correctly, why do we not stop and rectify it? Why do we just say, “Actually, don’t worry about that,” and carry on? That is how it comes across to our constituents.

[Vicky Ford]

Has the hon. Lady ever taken part in a work capability assessment? I had one acted out for me to allow me to understand the process, which was enormously helpful. I would recommend that other Members do that. One can either sit through an assessment or have the process demonstrated. It was really helpful to aid one’s understanding.

[Fiona Onasanya]

Sorry, Dame Cheryl, I realise that time is short, so I will be quick. I have not been to a work capability assessment, but one of the people I work with who was a barrister goes to many assessments to advocate on behalf of disabled people, because the assessments are not very clear and the way in which questions are asked can be quite misleading. That is how I was able to give the analogy about the distance in metres.

[Steve Double (St Austell and Newquay) (Con)]

The hon. Lady is making a good speech with many good points. I believe the Government have been listening, and the Minister is very much aware of some of the shortcomings in the assessment process and has worked incredibly hard to try to rectify them. Is she willing to acknowledge that the Government have listened to the concern of Members across the House and improvements are being made to the process?

[Fiona Onasanya]

No, I do not agree. The Government are hearing, but they are absolutely not listening. If they were listening, they would implement the recommendations.

Pension Equality for Women

Fiona Onasanya Excerpts

Thursday 14th December 2017 Commons Chamber

[Fiona Onasanya (Peterborough) (Lab)]

I not only congratulate but commend my hon. Friend the Member for Easington (Grahame Morris) on introducing this important debate. I have heard many voices across the Chamber, but we must recognise the injustice that these women have suffered. It is not a case of simply saying, “We hear the issues that our constituents have raised with us.” We need to listen. The hon. Member for Bury St Edmunds (Jo Churchill) talked about proportionality and cost. The Government could take actions such as early draw-down now. It would be cost-neutral and would have a beneficial impact. I do not understand what prevents the Government from introducing early draw-down for women who wish to pursue this option. To do nothing is not only inadequate, but unfair and unjust.

I have been contacted by a number of constituents about proportionality. We cannot simply say that only one or two women in our constituencies have come to our attention and we need to look at individuals. This is a massive issue for a number of women, which the WASPI women’s plight brings to our attention. We must do something; it is not enough just to say that we hear. We need to listen and take action. While I understand that the pension age has to go up, the rate of the increase has been rapid and women have been given little warning or time to prepare. Many Members will have heard the phrase “to forewarn is to forearm”. Where was the forewarning for some of these women? We cannot sit back and say, “Oh, we are very sorry that you didn’t get a letter.” We cannot compare them with young people much like myself and say, “But in years to come we will have to deal with differences in the state pension we are eligible for.” This is the specific plight of the 1950s-born women who have been dealt a very unjust blow. It is simply not acceptable to say, “There were letters. Everyone has to suffer. At some point everyone will come across this. Younger people will be affected.”

[Mr Paul Sweeney (Glasgow North East) (Lab/Co-op)]

A disproportionate number of 1950s-born women do not have occupational pensions, so they are uniquely exposed and are reliant on the state pension. Does my hon. Friend agree that this is all the more galling for them as a result?

[Fiona Onasanya]

I agree with my hon. Friend. That is absolutely correct. We need to understand that the state pension is not a welfare benefit. We are not saying, “Sorry, some of you have paid in but we just cannot do what we promised you.” If someone has worked since they were 15 and paid into a system that they believed would pay them back in their time of need, if they have been relying on that and it is then taken away, and if they do not have a workplace pension or did not get put into that type of pension, that will have dire consequences and cause negative impacts on their life.

I was contacted by a number of women in my constituency, one of whom was Wendy Hopkins. She advised me that she had been working since she was 15 and had paid all her national insurance contributions, thinking that she could retire at 60. Two years before, she was told that the retirement age had been increased to 63. Within 18 months of that, she was told that she had to wait until she turned 66. As hon. Members can imagine, that did not afford sufficient time to make arrangements to make up her financial loss. She had to rely on her husband, who is 67 and is taking a part-time job to cover their financial loss.

It is important and prudent to acknowledge that some women received the letter about the Pension Act 2011 advising them that their pensionable age would be increased by another 15 months. However, personal circumstances, which some hon. Members seem to overlook, mean that not everyone is in a position to take up an apprenticeship, or work. They may have to care for their partner or even their children. They should not have to continue to work. This is something they were promised, and we need to respect that.

We need to act now. There are cost-neutral actions that we could take, and we need to take them.

Universal Credit Project Assessment Reviews

Fiona Onasanya Excerpts

Tuesday 5th December 2017 Commons Chamber

[Fiona Onasanya (Peterborough) (Lab)]

On Wednesday 18 October 2017, 80 Members from across the House debated a motion calling for a pause in the roll-out of universal credit. The hon. Member for South Cambridgeshire (Heidi Allen) said that she was touched by the speech made by my right hon. Friend the Member for Birkenhead (Frank Field), but we had an opportunity to pause and fix the system then. We had a chance to say, “Hang on a minute. This isn’t really working as we thought it would. Let’s pause it and fix it.” The hon. Member for North East Derbyshire (Lee Rowley) said we were “fixing forward”. I have no idea what that means. If something is broken, we fix it and then continue.

[Lee Rowley]

I can explain exactly what it means: when we discover a problem, we fix it as we go; we do not throw out the entire system. We are thinking about benefiting people in the long term. Nobody is saying the system is perfect, but the point of fixing forward is to improve as we go, which has been the principle since the beginning of the policy.

[Fiona Onasanya]

I thank the hon. Gentleman for his intervention, but I beg to differ. If I had a vehicle that failed its MOT, I would fix it before putting it back on the road. I would not say, “I’ll keep on driving and see what happens.”

The motion in October was passed unanimously—by a vote of 299 to 0. None the less, despite that unanimous motion to pause the roll-out so that it might be fixed, the Government have continued with business as usual, saying, “Nothing’s going wrong. Let’s carry on as we are.” Some of the issues we pointed out have been taken on board, and I am grateful for that, but the system is fundamentally flawed. We have asked for a pause so that it might be fixed. It is even more vital, therefore, that the Government come clean with their assessment of the risks involved and the implementation issues encountered.

[Justin Tomlinson (North Swindon) (Con)]

Surely the hon. Lady recognises that universal credit is a transformational benefit for the vast majority of people going through the system. That is why staff are so passionate about it and feel empowered to make a difference to people’s lives. If we paused it, we would rob some of the most vulnerable people in society of the opportunity to improve their lives. Can she not see that it would be better to carry on making improvements as we go forward?

[Fiona Onasanya]

I thank the hon. Gentleman but, again, I beg to differ. The roll-out of universal credit started in my constituency on 15 November. The lady who manages my district advised me that the first payments would be received on 27 December, the day after Boxing day. We talk about changes, helping people and this being six benefits in one. We are saying to people, “For a period, there will be no money—but hold on, there is money. You can apply for it, ahead of time, and get up to 50%, but we will take that 50% back.” That is why we call it a loan. It is not as case of, “Here’s some money to help you now. When your money kicks in, you can carry on as you were.”

I put it to hon. Members that we are in a very privileged position. I do not take that for granted. I understand that not everyone is in my position. We are saying to people, “Wait five or six weeks. Oh yes, your gas and electric are on meters, which are weekly, and your money has run out, so you’ve got no electric, your fridge doesn’t work and you’ve got no food, but don’t worry, because we have food banks, although you can only go three times—but that’s fine, because, remember, it’s transformational.” That is unacceptable.

[Justin Tomlinson]

I recognise those points, but one of the principles is that those who go to work are often paid in arrears. Surely it is better to help people to adjust to that while having the support of the named work coach and access to advance payments. Surely it is better to make this an easier process, rather than blocking people from having the opportunity to work at a later point.

[Fiona Onasanya]

What I do recognise is that most of those people’s rents are paid weekly. I pay my mortgage monthly, and I was able to choose the payment date that would suit me on the basis of the receipt of my salary. Fortunately, I could also take advantage of a payment holiday if I got into trouble. That does not work for these people, unless we say to organisations such as utility providers, “Do not make them use their emergency payments and take all that money immediately, because they will have nothing,” or say to housing associations and councils, “Please can we make sure that they are not offered a chance to be evicted?” I say “offered a chance” because I am being polite, but people get a notice to quit.

Should we not be saying, “We understand that there are issues”? I am not suggesting that it is negative to create a benefit that helps people to get into work, because I agree with the hand-up rather than the handout, but this is not a hand-up. Much like my right hon. Friend the Member for Birkenhead, I sit with constituents who are struggling because they have been put into this system and there is no way for them to obtain the finance that they need.

I sit with constituents who have mental health issues and whose work coaches can only say to them, “We suggest that you go to this place for help,” because they have no power to say, “We are going to refer you.” That is not their role. They have no power to say, “Let us stop this now, because we can see that you are not coping.” That is why we end up with constituents who are in the same position as those of my right hon. Friend. Work coaches have discretion, but they do not have the power to intervene and make decisions. They are not permitted to do that.

Sir John Major described universal credit as

“operationally messy, socially unfair and unforgiving”,

and those are the points on which I am focusing. I am not trying to knock the scheme. I am merely saying, “Please at least give us access to the documents so that we can speak to our constituents on the basis of knowledge, explain to them why they are in the position in which they have found themselves, and seek to assist them and make things easier for them.” My constituents who have been put on universal credit will not receive their first payments until the day after Boxing day. How can that be transformational in a positive way? I ask the Secretary of State to listen properly to what we are saying, and not to claim that the system is working without giving us any evidence to show that it is not hurting the people whom we seek to represent.

[Several hon. Members rose—]

Universal Credit Roll-out

Fiona Onasanya Excerpts

Tuesday 24th October 2017 Commons Chamber

[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP)]

Thank you for allowing this debate, Mr Speaker, and for your comments about whether it should be held. I also thank the hon. Member for Oldham East and Saddleworth (Debbie Abrahams) for her efforts in bringing this debate to the Chamber today. She said earlier that we cannot wait, and she is absolutely right. We cannot wait any longer for the Government to listen finally to the pleas that are being made. They ignored Parliament last week, but they have been ignoring calls since the pilot programme was launched in Inverness and the Highland Council in 2013.

Between 2013 and 2017, there have been ministerial meetings, letters, questions and debates pleading for action. The hon. Member for Swansea East (Carolyn Harris) said that the problems were evident before the full service roll-out, which was exactly what we found in Inverness. We have been pleading for action. The hon. Member for Birmingham, Erdington (Jack Dromey) spoke eloquently about the people who come to his constituency surgeries in tears, and I have also had many people turn up in tears—the disabled; single mothers; the low-waged. Last Friday, a constituent turned up to my office crying tears of gratitude for, in her words, “ending her nightmare” with universal credit.

The situation is not just about the wait for payments. This is about missed payments, delayed payments, wrong payments, communication blockages and debt by default. Those who talk about scaremongering or do not want to acknowledge that those things are facts should come and listen to the people who experience them from day to day. There is the humiliation of their being asked to go for a work capability assessment when they are clearly unable to work.

[Fiona Onasanya (Peterborough) (Lab)]

Does the hon. Gentleman agree that this has a tremendous impact on disabled people? We have asked for the roll-out to be paused and rectified instead of continued at a time when the Government know that the system is not working.

[Drew Hendry]

I completely agree, and I am grateful to the hon. Lady for making that point. I have had constituents whose carers have helped them struggle to my constituency surgeries to tell me about their difficulties with the process. People who are blind or incapable of walking unaided are having to go for work capability assessments. That is humiliating and degrading, and the roll-out should be paused. Those things should be fixed or taken out of the system.

Universal Credit Roll-out

Fiona Onasanya Excerpts

Wednesday 18th October 2017 Commons Chamber

[Fiona Onasanya (Peterborough) (Lab)]

Delay is not denial. We are asking that the roll-out of universal credit be paused and the system rectified before roll-out. If the roll-out is not paused and the policy continues as is, it will be less universal credit and more universal crisis. In its current state it is hurting, not working, as we have heard from Members on both sides of the House. My constituent Mr Bloy has explained to me that he is always on the back foot. Currently, he is in arrears on his electricity and gas bills, and in August he was sanctioned for allegedly missing an appointment in February, even though the DWP has acknowledged it sent the appointment letter to the wrong address, so he would not have known about it.

The roll-out needs to be paused until system defects and disproportionate impacts, such as those identified in the equalities impact assessment, can be identified and thoroughly fixed. To do the same thing and expect different results is nonsensical.