Universal Credit Sanctions

Jim Shannon Excerpts

Monday 4th December 2017 Commons Chamber

[Jim Shannon (Strangford) (DUP)]

I am grateful to the hon. Gentleman for giving way at this late hour of the day, or this early hour of the morning—whatever it might be.

The issues that the hon. Gentleman is describing are United Kingdom-wide. A report from the Central England Law Centre shows that UC sanctions are three times greater than other sanctions. Does the hon. Gentleman agree that that is a worrying trend that affects all constituencies throughout the United Kingdom of Great Britain and Northern Ireland?

[Jim McMahon]

That is an important intervention. The Department for Work and Pensions’ own error statistics show that the error lies within the DWP. In 2016-17, claimant error was 1.8% and official error was 4.9%. When claimants are doing what is asked, the margin of error is marginal, so it is the official errors that are sending people into severe debt and often poverty, and, all too often, to the food bank.

Universal Credit: Terminally Ill People

Jim Shannon Excerpts

Wednesday 29th November 2017 Commons Chamber

[Jim Shannon (Strangford) (DUP)]

I thank the hon. Gentleman for giving me permission to intervene on him and for bringing this matter to the House for our consideration. Does he agree that, just as disability living allowance had special rules for the terminally ill, universal credit must have compassionate grounds so that it can be adapted to an individual’s circumstances? Each person has circumstances that are specific to themselves.

[Drew Hendry]

I thank the hon. Gentleman for making that point, and I will underline it later in my speech.

I held a universal credit summit in my constituency, specifically to challenge the accusations of scaremongering that were coming from the Government Benches. I invited every Tory MP, along with Ministers and indeed the Prime Minister, to come to Inverness to hear testimony from agencies and claimants about the problems of universal credit. Had they attended, they would have heard from Elaine Donnelly, the caseworker at the highland Macmillan-Citizens Advice partnership. She has been dealing with the universal credit cases of cancer patients and the terminally ill. She describes herself as “battle-weary” and “numb” as a result of the number and type of claims that are coming forward and the fact that people are dying before their claims are processed. She told us about a claimant who was dying of cancer not knowing the outcome of her claim and being without any support for six weeks. I welcome the timely reduction of the waiting period to 5 weeks, by the way. It took her three months to get her payment, and when it came through it was wrong. A £500 deduction had been made for another benefit that had never been claimed or received.

Other claimants have included Lucy, a 22-year-old who had missed the deadline, which meant that her PIP and her mobility component were stopped. Her blue badge was lost and her mum’s carer’s allowance was taken away. It was hard work to sort that out. In another case, Jo-Ann’s dad was told in April 2016 that there was nothing more the doctors could do, and he was moved from DLA to PIP that summer. He received two points—eight points are needed for the standard rate and 12 for the enhanced rate. The rules on terminal illness suggested that if the probability was that dying could be expected within six months, the claimant could apply under the special rules. However, the prognosis was unknown. The doctors were saying that it could be a month or a year, and it was unclear whether those rules would be an option, as the doctors could not reasonably say whether death would be likely within six months. Let us just imagine that discussion.

Jo-Ann’s dad and the family had not come to terms with the prognosis, so they could not claim under the special rules. The process was incredibly difficult and caused a lot of stress. As the special rules option was not available, the application had to be followed in the usual way and PIP was not awarded. The mobility car was taken away, leaving Jo-Ann’s dad unable to attend medical appointments or get shopping, due to their rural location, which had no bus services.

Jo-Ann also sat in with her dad, John, at the face-to-face assessment. She described the experience as “awful”, saying:

“They pushed and pushed my dad until he gave them the answer they wanted.”

When he was asked if he could walk 50 yards, he said no, so he was then asked if he could do it even if it took a long time. When he again said no, he was asked if he could do it if there was an emergency and he absolutely had to walk 50 yards. At that point, he felt so pressurised that he said yes. The overview of the assessment then said that he could “reasonably” walk 50 yards. The assessment process is deeply humiliating and degrading, putting claimants in a position where they often feel bad about not being able to carry out certain tasks and even about asking for extra assistance in the form of benefits.

I hope that no one here or watching the debate ever faces a diagnosis of cancer, motor neurone disease or any other terminal illness, yet that happens to people every day. It must be absolutely shattering not only for those who are diagnosed, but for their families. I imagine that the last thing on their minds would be going through the hoops to get the basic financial support that they need, yet that is what universal credit means in its current form.

I mentioned the Motor Neurone Disease Association, which states that MND is a devastating fatal disease that rapidly progresses through the brain and central nervous system, leaving people trapped in a failing body and unable to move, walk, talk, swallow or, eventually, breathe. It kills one third of people within the first year and more than half within two years. A small number survive longer. People with MND and other terminal illnesses and their families face significant financial burdens, with an estimated extra cost of £12,000 a year.

Universal credit needs to work smoothly for the terminally ill, but it does not, and there is nothing like it for causing stress. People do not need and should not suffer delays or stress, and a financial burden is the last thing that they should be asked to face. Universal credit should be easy, but not everyone can use the online portal. Many are simply unable to type. Completing an online application has been described by those who assist the terminally ill as

“extremely arduous and time consuming, often requiring outside help”,

yet help is available only over the telephone, which is clearly inappropriate for anyone who is unable to speak.

The severe disability premium has been abolished under universal credit, costing disabled adults with no carer £62.45 a week or £3,250 a year. The enhanced disability premium was also abolished, costing disabled adults under the pension age £15.90 a week. The Department for Work and Pensions’ stipulation that terminally ill claimants can apply only via special rules if death can be reasonably expected within six months does not work for many people with terminal illnesses. Health professionals are often confused by that condition and about whether they should sign the relevant form, which is known as a DS1500, meaning that people often do not get the swift support that they badly need. Whether people apply under the special rules or not, there is no customer journey specific to claimants with disabilities or vulnerabilities, especially the terminally ill. Those with severe and progressive conditions, including terminal illnesses, are all given work-focused interviews, which is clearly insensitive. As I mentioned earlier, some people do not want their doctor to tell them that they are dying, and it is cruel to ask them to self-certify their fate—cruel and unnecessary.

In conclusion, I have some simple low-cost or no-cost requests of the Minister that he can agree to given the relatively low number of terminally ill claimants: remove the waiting time, which should not be there, for terminally ill people; make the application simpler, which should be easy for this limited number of people; provide direct support or give implicit consent for agencies to apply on a claimant’s behalf; reinstate the severe disability allowance and the enhanced disability premium for terminally ill people; provide a specific journey and special rules for the terminally ill; allow the DS1500 to be submitted by third parties without explicit consent; and, easiest of all, get rid of the cruel requirement for self-certification.

State Pension Age

Jim Shannon Excerpts

Tuesday 21st November 2017 Westminster Hall

[Jim Shannon (Strangford) (DUP)]

I congratulate the hon. Member for Coatbridge, Chryston and Bellshill (Hugh Gaffney) on setting the scene. We are all here for a purpose: to speak out on behalf of those who are disadvantaged through the pension scheme. I am very pleased to be here as a member of the Democratic Unionist party and express the view that many others will express in this Chamber.

I want to speak out specifically for those women born in the 1950s who are having to work longer and longer. Just last week my colleagues in our DUP group met with the WASPI women and had a good chat and discussion with them; we had a very constructive and positive meeting. We are here to underline the fact that we agreed that this massive jump from expecting a pension at the age of 60 to having to wait until 66 is a terrible gap to bridge.

I read a Northern Ireland Assembly report focusing on women’s economic transition to retirement, which was released in September and clearly outlined the changes in Northern Ireland. Life expectancy in Northern Ireland has increased by nine years for men and seven years for women. Just to give a bit of perspective, that places women at the forefront of demographic ageing and makes them particularly vulnerable to the adverse impacts of demographically driven policy change. They have on average poorer career progression, higher rates of casual, part-time and low-status work, and receive lower pay. We cannot ignore that.

[Mr Gregory Campbell (East Londonderry) (DUP)]

I thank my hon. Friend for giving way. On the issue of life expectancy, does he agree that while we need to resolve the issue of the WASPI women now, this Government and future Governments need to think long term, rather than reacting to immediate pressures in the short term?

[Jim Shannon]

I thank my hon. Friend for his intervention and I agree with him.

All those things for ladies are exacerbated by poor availability of affordable childcare, especially in Northern Ireland. Women also make up the majority of those receiving later life care and the majority of those providing it. This makes them doubly vulnerable, as receivers of low pay or no pay, both on the frontline of late-life care and as the clientele of a social service and care system under increasing pressure.

I understand that the finances are stretched, but I also see the human side of women in their mid-60s who scrub floors for a living or do heavy lifting in care in the community, who have no plan in place and are now expected to work to an age at which it is almost impossible to do their job. Will the Minister say where these women can source a job which it is possible for them to do and whether his Department will take responsibility for transferring those women who have done manual labour all their life and are no longer fit to do so, but who are expected to work? These women need help, and we are looking to the Government to step in and provide the necessary interim support for a generation of women who feel cheated and lost in the mayhem of a system that is all new to them. We have put them on this journey—I say “we”, but it is the Government—and we must help them through it, and currently that is not being done.

Supported Housing

Jim Shannon Excerpts

Wednesday 25th October 2017 Commons Chamber

[Susan Elan Jones (Clwyd South) (Lab)]

Optimism and positivity: I really hope that is what we get from the Government next week. I really hope they commit to dealing with the funding gap and the details of this proposal. I welcome the metaphorical rabbit that was pulled out of the Prime Minister’s metaphorical hat this morning, but I have to say it is a great shame that it took almost two years for it to happen. There has been a great deal of concern on the part of pretty much everyone.

In Wales there are, at a conservative estimate, at least 38,500 supported housing units. As my right hon. Friend the Member for Delyn (David Hanson) mentioned earlier, there are real concerns about how any changes relate to Wales and the block grant. I hope the Government will answer that fully next week. In Wales, as in all the other nations and regions of Great Britain, a huge range of projects comes under the banner of supported housing. They include hostels for homeless people, domestic abuse refuges, and a range of supported accommodation projects aimed at supporting people to move on to independent tenancies. In my own area, there is an excellent women’s refuge run by Welsh Women’s Aid. There are projects run by Hafan Cymru that support people as they move on in their lives, and Tŷ Nos hostel in Wrexham can house 16 roofless people on a short-term basis.

Homelessness should be a concern for all of us. Last summer, I met concerned local residents from my constituency who formed a group called Help Wrexham Homeless. They are rightly calling for more night shelter places, which requires more security of funding. It is vital that that comes to our area. I pay tribute to Wrexham Council’s Association of Voluntary Organisations in Wrexham—AVOW—for its work in this area.

My hon. Friend the Member for Stroud (Dr Drew) mentioned the recent excellent report, “The Salvation Army’s Supported Housing: Analysis of the Costs of Provision”. The Salvation Army is a huge provider of supported accommodation right across the UK. The report made the startling point that had the Government continued with the system they originally wanted for local housing allowance, the rates would have borne no relation to the cost of providing supported housing. It also made the point—I hope the Government will take great notice of this—that long-term funding security needs to be offered.

[Jim Shannon (Strangford) (DUP)]

The hon. Lady mentions the Salvation Army, which does excellent work and helps 6,000 individual tenants. Does she agree that direct Government contact with the Salvation Army might be helpful, if the Minister has not already done it, to gauge its opinion on supported housing?

[Susan Elan Jones]

Very much so. I am grateful to the hon. Gentleman for that intervention. I recommend the Salvation Army report and I believe the Government should answer fully all the points made in it.

Many Members will remember eight years ago a gentleman by the name of David Cameron—he subsequently became Prime Minister—giving the Hugo Young memorial lecture. In his speech, he committed to greater support for voluntary groups and charities, expressing the view that they should play a key role in helping people escape poverty. That was called the big society. I listened to the hon. Member for Walsall North (Eddie Hughes), but this is not about charities carrying on regardless of how useless the Government are at listening to them; it is about us working together, and I really hope that next week, when the Government come to the House, they will come with new heart, a new vision and new security on this issue.

Theme Parks: Child Safety

Jim Shannon Excerpts

Monday 3rd July 2017 Commons Chamber

[Keith Vaz (Leicester East) (Lab)]

I am grateful to you, Mr Speaker, for allowing me this opportunity to raise the issue of child safety in theme parks. We in Leicester were deeply affected by the death of one of our own, Evha Jannath of Belgrave, at Drayton Manor park in Staffordshire. On the morning of Tuesday 9 May 2017, Evha woke up excited at the prospect of visiting Drayton Manor park with her school, the Jameah girls academy, which is in Rolleston Street, Leicester. She had been given £10 by her family to spend at the park. Just four days before, she had celebrated her 11th birthday. What Evha’s mother, Mussamth, did not know, when she waved Evha off that morning thinking that she would be safe and would have an enjoyable trip, was that that would be the last time she would see her. Tonight, we need to begin the process of addressing some of the issues surrounding Evha’s death, and I am grateful to see the Minister for Disabled People, Health and Work in the Chamber. This is not just for the family or for the 1.5 million people who visit Drayton Manor each year, but for the millions of theme park-goers worldwide.

[Jim Shannon (Strangford) (DUP)]

I have sought permission from the right hon. Gentleman to make an intervention. Like many in the House, I enjoy theme parks. When we go to Florida, for example, we notice that wherever there is a level of fun, there is also a need for strict regulations. Does he agree that, when it comes to regulations that work, we should perhaps take some lessons from the Americans when we deal with our own regulations back home?

[Keith Vaz]

This is certainly something that I hope the Government will look at, once they have had an opportunity to see the reports that have been prepared by the police and the Health and Safety Executive.

On that tragic day, Evha got on the Splash Canyon ride at just after 2 pm with her school friends. According to eye witness accounts, as the Splash Canyon ride went around its circuit, Evha fell into the water as the vessels bumped into one of the sides of the ride. Having fallen into the water, Evha began walking towards her friends who were in the vessel as it was pulled away by the water current. For a few minutes, Evha followed the vessel trying to get back to safety and to rejoin the vessel, because her friends were still in it. Sadly, at that stage she received no help and was eventually sucked under the water. In his initial report, the coroner, Andrew Haigh, has suggested that Evha suffered blunt chest trauma which led to her death. In his communications with the family and with me, and especially in allowing Evha’s family to see the body for a second time—which was of particular benefit to Evha’s mother—Mr Haigh has been exceptional.

Issues of theme park safety are critical at all times, but especially as we head towards the school summer holidays. These parks across the United Kingdom earn millions of pounds, and whether it is at Disney in the United States or at Drayton Manor, adults and children must be safe to visit them. According to Health and Safety Executive data, there were 420 non-fatal injuries at theme parks in 2015-2016, with 249 of them involving children under 16. There have been three deaths since 2005. That is three too many.

All theme parks have television screens that are monitored by staff. The family want to know who was watching these screens and how Evha was left in the water for several minutes without anyone coming to rescue her. The House may recall the horrific accident at Alton Towers in June 2015 when passengers on a ride crashed into an empty carriage and many suffered appalling injuries. The fact that this tragedy could happen so soon afterwards means that certain issues were not addressed, and it is in the public interest that they are addressed immediately. Following the tragedy, a feature of this case has been how the agencies involved have gone to great lengths to help the family. I thank the Health and Safety Executive for the work that it has done so far in investigating the issue, particularly the work carried out by Catherine Cottam under the leadership of head of operations Neil Craig.

The vessels on the Splash Canyon ride have no seatbelts and a number of vessels had their

“stay in your seat signs obscured.”

Unfortunately, this incident was not the first time that somebody had fallen out of a vessel at Drayton Manor. In 2013, Patrick Treacy also fell off the Splash Canyon ride. In an interview with BBC Radio 5 live following Evha’s death, Patrick’s mother Vicky called for lap bands on the seats to ensure children or adults do not stand up on the ride. If there is a threat that children may fall out of such rides and into the water, certain safety procedures should be adopted. I fear that that was not the case at Drayton Manor after the Patrick Treacy incident and in Evha’s case the same thing happened again.

In the immediate aftermath of the incident, other major theme parks, including Alton Towers, Legoland and Thorpe Park, closed their water rides. However, the rides have since reopened without waiting for the Health and Safety Executive report. The presence of lap bands that would ensure that participants sit in their seat, but would not impede escape if the vessel capsized, must be seen as a potential solution. That would not affect their enjoyment. Clear public announcements regarding seating on rides at all parks, a member of staff escorting people to their vessels and informing them that they must remain in their seats, and clear signage are all vital, but the family feel that all that was lacking on that day at Drayton Manor. According to the children who were interviewed afterwards, they called out for help to the guards, but nothing was immediately done for them. Making sure that such rides are adequately staffed is also a priority. Perhaps it would have been better if there had been two members of staff at the start of the ride assisting children to board the vessels.

I accompanied the family, including Evha’s father Muhammed Islam, her brother Muhammed, and her uncle Mohammed, to Drayton Manor where the ride and the circumstances were explained carefully to us by the police. On behalf of the family, I thank Superintendent Steve Morray and DCI John Quilty and his colleagues for their work and for the relationship that they have built with the family. Of particular benefit was showing the family the CCTV footage of Evha’s last moments. The police investigation continues.

Evha was only 11 years old and got on the boat with five other children of the same age or younger. Children under-12 should be accompanied by an adult at all times on such rides.

I also want to raise the issue of bereavement damages for the death of a child, which are currently capped at only £15,000. That is woefully low. Although of course no amount of money can compensate for the loss of a child, we must look again at the issue of fair compensation for families. There is no cap on such payments in the United States. Legislation should be introduced to remove the cap to allow proper compensation to be given to families.

The owners of Drayton Manor have been deeply affected by the tragedy, and William Bryan wrote to me:

“the whole Drayton Manor community remains deeply saddened and upset by the terrible incident last week. I cannot comprehend the pain and anguish that the family and wider community feel right now”.

His letter was deeply appreciated. There are so many heroes and heroines who acted swiftly after Evha was discovered. I personally pay tribute to the air ambulance service for its reaction to the incident and its efforts in trying to save Evha’s life, and to the staff, who must have been horrified by what they saw.

Hundreds of people attended the funeral in Leicester, even though many of them did not know Evha personally. The Darus Salam mosque and its director, Moj Mohammed, have also been exceptional and have established a JustGiving page to support Evha’s family. Evha’s school, and particularly its headmistress Erfana Bora, provided great comfort to the family after Evha’s death.

Many legal issues remain outstanding, and I have been careful not to cross into them while the inquest is pending. The family have appointed Hilary Meredith, of Hilary Meredith Solicitors, and her legal team to deal with legal measures, and they have taken up the challenge forcefully, for which I thank them.

By themselves, even though I am sure they will be extremely thorough, the police and Health and Safety Executive inquiries will never bring Evha back. However, it is hoped that their recommendations will change how the system works. The hon. Member for Strangford (Jim Shannon) is absolutely right that there are theme parks in other countries. Theme parks do not exist only in the United Kingdom; they exist all over the world. Millions of children enjoy going to them, and if there is an example of better practice, I hope we will be able to follow it.

Throughout May I spent a great deal of time with the family, who remain shocked and in mourning. As one would imagine, Evha’s mother is still devastated by the death of her young child. Muhammed, Evha’s brother, has taken on so much after this tragedy and has handled himself in a way that most 18-year-olds could not, and should not be asked to do. Muhammed and the family are concerned about potential negligence leading to his sister’s death.

To lose a child is horrific, but to use that loss as a means of achieving positive change, so that things can be improved for others, is nothing short of heroic. Having spoken to Evha’s father, Muhammed Islam, I know he is set on ensuring that no other family is hit by such a tragic event. No Member of this House wants to be in the position of calling for change after such a tragedy, which is why we need to ensure there is change.

The House will inevitably move on to debate other tragic events—indeed, earlier today we heard more about Grenfell Tower. However, for this close-knit and loving family, no minute will go past, no day will go by and no birthday will fail to be acknowledged without longing for their daughter, sister and niece. They will never again hear little Evha chatting and laughing, and they will never see her lovely face, which is why they want to get to the truth of what happened. They deserve nothing less.

[The Minister for Disabled People, Health and Work (Penny Mordaunt)]

I thank the right hon. Member for Leicester East (Keith Vaz) for securing this debate and commend him for the support and advocacy he has shown for his constituents. May I take this opportunity to extend my sincere sympathy to Evha’s family and friends at their immense loss, and to join the right hon. Gentleman in paying tribute to all those who have assisted by helping on that tragic day and since? In particular, I wish to thank him for mentioning the HSE—I am the Minister with responsibility for that body—its 50-strong fairground inspection team and, in particular, the two officers he mentioned for the leadership they have shown in this instance.

The right hon. Gentleman will know that Staffordshire police, with the HSE’s support, are currently investigating the circumstances surrounding Evha’s death and that, as a result of that ongoing investigation, I am constrained as to what I can say, particularly about this incident. However, I hope to afford him and his constituents some reassurances, within those constraints. I can confirm that Drayton Manor’s procedures for responding to emergencies at this ride, including its arrangements for identifying and rescuing anyone who falls into the water, will be examined as part of the investigation and that the ride remains closed while this investigation takes place.

Immediately after the accident, the HSE contacted Merlin, which operates similar machines manufactured by Intamin at Alton Towers and Thorpe Park. Merlin had already closed its rides so that it could conduct an in-depth check to ensure that the machines were operating correctly. It agreed to keep the rides closed until the HSE could reassure it that there was nothing physically wrong with the Drayton Manor ride that would increase the risk to passengers. The HSE did that, and the rides were closed for three days.

Once it had completed its checks, Merlin confirmed to the HSE that it had reviewed all the operating procedures to ensure they were in line with the manufacturer’s instructions and that the operators were working in accordance with their training. It also confirmed that it had reviewed the arrangements for supervising the ride and the riders, ensuring that only those who could be safely accommodated were allowed on to the ride; providing clear instructions to riders to remain in their seats while the ride is in operation, and not to stand, swap seats, lean out of the boat and so on; and ensuring that riders knew that the ride is vigorous and that they need to hold on as the boat moves down the ride. Merlin also confirmed that it had reviewed its rescue and response measures to ensure that it would know immediately that a person had fallen into the water; and that, crucially, it could stop the water flow with an emergency stop and could swiftly get someone out of the water using appropriate techniques and equipment. On the information provided, the HSE was satisfied with Merlin’s review of those other rides. That is important to mention in the immediate aftermath of that tragic incident.

Following the incident, the HSE also sent out an information note to the Amusement Devices Safety Council for onward transmission, reminding ride operators of the steps that they were required to take in order to ensure the safety of riders on water rides, in particular. Those included some of the areas that I have just mentioned. Any specific learnings that come out of the investigation at Drayton Manor will be shared with the industry so that it can ensure that they are taken on board.

As I said, the investigation is ongoing and the ride has been shut down to allow that to proceed. The specific lines of inquiry that are being followed cannot currently be disclosed, for reasons that the right hon. Gentleman will understand, but, based on the emerging findings of the investigation, the Health and Safety Executive has no information that suggests the other rides are unsafe to operate.

The investigation is also looking at the arrangements made by the school. After the incident, the Department for Education produced a statement with further advice. If necessary, it will provide additional guidance, should the investigation identify deficiencies in the processes.

Fortunately, serious issues such as this one are rare, but the right hon. Gentleman is quite right to point out that even one is one too many. This was the first drowning on a water ride in the UK. Following such an incident, the Health and Safety Executive carries out an in-depth investigation, not only to establish the causes of the incident but to achieve justice for the victims and their families. Any lessons learned will be shared with the industry, which will be required to implement them.

By way of example, as I am constrained in what I can say about the Drayton Manor incident, I shall explain what happened following the Alton Towers incident involving a multi-car rollercoaster. The operators reviewed and tested their operational and administrative procedures for clearing the block-stops on multi-car coasters. Merlin reviewed its safety management arrangements at Alton Towers and implemented a number of recommendations. Alton Towers’ staff did a series of national and international presentations explaining what went wrong and why. It is important to mention that, because the right hon. Gentleman rightly flagged up the fact that we can learn from other nations, and other nations can learn from what has happened at our theme parks.

The HSE national fairground inspection team’s work plan for this year includes the inspection of multi-car rollercoasters at specific theme parks. The HSE is working with theme park operators and their representative body, the British Association of Leisure Parks, Piers and Attractions, to improve management systems for the control of risks associated with rides such as roller coasters. There is no room for complacency, and the lessons that can be learned from incidents are certainly disseminated, with any new requirements enforced.

If the investigations into the recent incident expose any breaches of the law, appropriate action will be taken to hold those responsible to account. If any shortcomings are found in the current regulatory regime, steps will be taken to address them. The Health and Safety Executive will act on information received about incidents in other countries. Often, that information is communicated to the executive through its contacts with the British Association of Leisure Parks, Piers and Attractions, which is a member of the International Association of Amusement Parks and Attractions. The Health and Safety Executive publishes its safety alerts and bulletins on its website, thus making them available to a worldwide audience. When necessary, the executive will engage with international colleagues to improve safety at fairgrounds and theme parks worldwide.

[Jim Shannon]

Before the debate, I spoke to the right hon. Member for Leicester East (Keith Vaz) about Florida, where there are safety belts in all water rides, wherever they may be. That might be a simple solution, but it is perhaps one way to ensure that what happened at Drayton Manor does not happen again.

[Penny Mordaunt]

Indeed, the right hon. Member for Leicester East also mentioned other possible interventions that might have helped in this particular incident and might help in others. Indeed, on hearing about the incident I have formed a layperson’s view. One asks all sorts of questions, including about lifejackets in certain circumstances.

Universal Credit: Lowestoft

Jim Shannon Excerpts

Tuesday 27th June 2017 Commons Chamber

[Peter Aldous]

I have a constituent who was an ESA claimant. He was required to take part in a work capability assessment. His WCA was carried out, and it was decided that he no longer had limited capability for work and work-related activity. His ESA claim was thus disallowed. His appeal against that decision was successful, but as income-related ESA had been abolished and he had been required to transition to universal credit, he has found himself significantly worse off and facing serious hardship through no fault of his own and with no support to help him through a very challenging time.

Waveney District Council and Anglia Revenues Partnership have also identified the following ongoing concerns. First, universal credit payment delays and cash flow difficulties continue to be a problem for the council in respect of providing temporary accommodation. They urgently need a decision to be made to restore such administration back to councils so that it is treated in the same way as supported accommodation. Secondly, housing benefit recovery in universal credit remains a significant concern. Local authorities and the Local Government Association have proposed that housing benefit debt should be transferred to the Treasury to produce a better outcome for the public finances. Recovery from universal credit will be non-existent, thereby burdening councils with debt that they will not be able to recover.

Thirdly, although universal credit decisions appear to be improving, the housing element is often still being received only in the second or third monthly payment. This is a deterioration compared with national housing benefit performance. Fourthly, the continuing lack of universal credit management information does not provide an insight to assist councils to manage customers’ and landlords’ expectations. Finally, there are no plans for universal credit to share data with councils about housing benefit cases migrating to universal credit. This is needed for local council tax support schemes, discretionary housing payments and supported accommodation claims.

A further issue that should be highlighted is the fact that since universal credit was rolled out in Lowestoft, the level of unemployment has increased. In May 2015, it was at a low of 2.5%. It stood at 3% when universal credit was introduced in May 2016, and it had risen to 5.1% in May 2017. Much of the increase is due to the fact that, under universal credit, a broader span of claimants are required to look for work than was the case under jobseeker’s allowance. However, this raises the question of whether universal credit is fulfilling one of its objectives—that of better preparing claimants for the workplace and making it easier for them to move into full-time employment. We need to look at that to ensure that it is being adequately addressed.

[Jim Shannon (Strangford) (DUP)]

I sought the hon. Gentleman’s permission before asking him to give way. Does he understand, as many of us do, that the switchover to universal credit is proving very difficult? Does he agree that those who have physical and mental issues need a dedicated helpline to ensure that those vulnerable people do not feel overwhelmed and that they can understand the process of change? Many of them do not.

[Peter Aldous]

I am grateful to my hon. Friend for that intervention, and I agree with him. He talks about a dedicated helpline and, yes, that may be one way forward. I would also suggest that there needs to be front of house support and assistance in the jobcentres themselves.

Delays in the paying of universal credit have led to rent arrears building up and, as I mentioned, the situation is being compounded by the fact that the housing element has often not been included in the first payment. The feedback from the DWP nationally is that the timing of payments is improving and that if a tenant has a reasonable expectation of receiving their housing cost as part of the universal credit payment, the landlord should not take action to gain possession of a property and thus the tenant should not face the risk of eviction. In real life, it needs to be borne in mind that that approach is easier said than done and that the landlords have many costs and commitments themselves. Landlords are often in a position to reluctantly have to issue eviction notices as a last resort, but it should be pointed out that many landlords own only one or two properties and that the rents that they receive are a vital part of their income—often retirement income.

Delays in the payment of the housing element are triggering a downward spiral of events: arrears leading to evictions, leading to an increase in homelessness, putting added pressure on local authorities and housing associations to house those who are evicted. In due course, there will be a reduction in the supply of housing as landlords decide not to let to universal credit claimants.

--- Later in debate ---

[Damian Hinds]

No, it does not mean that. Obviously, people come into the benefits system and may be receiving benefits for a period of time but then go into work that is sufficiently remunerative to mean that they do not fall within the universal credit system. As the hon. Lady will know, people’s circumstances change, and can do so often.

As I was saying, the digital take-up of universal credit is a great success story, with 99% of UC new claims made online, which will mean that in the long run the service is more expedient and more user-friendly. Overall, 82% of universal credit customers reported they were satisfied or very satisfied with the service, and figures show that it is working. Claimants are spending twice as much time looking for a job as under the old system and they are moving into work faster, with 113 people moving into work under universal credit for every 100 who were doing so under the pre-existing system.

One result of the roll-out of universal credit full service in my hon. Friend’s constituency—I grant that this may seem paradoxical—is that the claimant count has risen since the full service went live in May 2016. As he rightly acknowledged, that is because under universal credit the count is extended—it is broader—to cover a wider group of claimants than under the old jobseeker’s allowance benefit. This is part of universal credit’s design and ambition to encourage and support more people into work.

My hon. Friend has deep roots in the constituency and community he represents, and I am very aware that he works closely with the local authorities in his constituency to make sure the voice of East Anglia is always heard. I was very pleased to have the chance to visit Lowestoft jobcentre earlier this year—he mentioned that—accompanied by the leaders of the Waveney and Great Yarmouth councils. I am also aware that he has made subsequent visits to the jobcentre, which I hope he also found useful. That visit was a great opportunity for me to see how we are delivering universal credit in his constituency and to hear at first hand some of the concerns people have had.

I also want to join my hon. Friend in expressing condolences following the death of Colin Law, the leader of Waveney District Council, in May. Councillor Law was a long-standing public servant who made a big contribution to the community he represented, as was manifested in the example my hon. Friend gave of his commitment even into his ill health. He will be missed by those on all sides of the political divide.

Given the ambition and scale of change that universal credit introduces, there are bound to be issues that arise as the service is rolled out. In particular, there are clearly concerns over the challenges some claimants face when managing a monthly budget for the first time, but let me assure Members that the Department has already been making inroads on this issue and there are many good reasons to feel positive about the future.

I take the opportunity to highlight how universal credit helps people looking for work in my hon. Friend’s constituency. There is a high level of seasonal work in the Lowestoft area. Before the introduction of universal credit, many people could have been reluctant to take up short-term or irregular work because of the old 16-hour limit with some of the legacy benefits. Since the launch of universal credit, jobcentre staff have contacted the large local employers, leisure parks and holiday resorts, to help generate job opportunities for claimants. We have run popular job fairs, attended by more than 1,700 claimants, promoting these openings. I know that my hon. Friend has had a lot of personal involvement in running job fairs, and other employability and opportunity events.

Universal credit claimants can now take up work, which may initially be just at the weekend and in school holidays, that builds up to extra hours as the season progresses. Claimants have the flexibility to take on extra hours without worrying about having to stop and then restart multiple benefit claims. Under universal credit, employers in Lowestoft and Great Yarmouth are able to offer extra work at short notice to a workforce that can make the most of those opportunities without the additional administrative burden.

Lowestoft and Great Yarmouth jobcentres were among the first to roll out the universal credit service to all claimant types, which has given us invaluable insight into what works and what we can do better. From my visits and from the correspondence that I have had with my hon. Friend and with the local authorities in his constituency it became clear that we needed to be better at gathering information and improving the speed and accuracy of payments to claimants. It was also clear that we needed to do a better job of speaking with landlords in both the private and social sector about the changes that universal credit would bring.

I am pleased to report that this valuable feedback has helped us introduce real improvements to the way we do things: we have removed delays and data verification that were causing some of the payments to go out late; and we have introduced a “Housing Confident” scheme to ensure that universal credit work coaches talk to claimants about housing and that work coaches are alert to the support that claimants might need. It is about properly understanding the claimant’s needs, and this can extend to providing budgeting advice or, when needed, arranging for direct payments to landlords.

We have made improvements to the service that we offer private and social landlords. Thanks to feedback from landlords, we have made improvements to the way we set up direct payments of rent to landlords with an easier to use application form. That means that we are getting those payments out to landlords more quickly. We are also exploring how we can make it easier for landlords to find out the status of the application for a direct payment and we will be making an announcement about that soon.

Universal credit also brings big improvements for private landlords whose tenants get into arrears. Under the old system, landlords would need to apply for recovery of arrears via a third party deduction, often at a low repayment rate, which could mean a long wait before landlords got back their rent. In universal credit, it is easier and quicker to set up an arrears payment for landlords. In addition, under universal credit, repayment for private landlords can be at a higher rate—up to 20% where claimants can afford it. That means that claimants can get on top of their finances and landlords can get the money they are owed more quickly.

These actions are having results. Our internal figures show that far more claimants are getting the right money on time. We aim to make this information public in the near future. I know that my hon. Friend has acknowledged these improvements in performance.

[Jim Shannon]

In my previous intervention, I suggested that perhaps a dedicated helpline would be one way of addressing the issues. The hon. Member for Waveney (Peter Aldous) responded by saying that some more frontline staff would also be of help. Would the Minister consider both of those suggestions?

[Damian Hinds]

In response to the points raised by my hon. Friend about the roll-out of universal credit in Lowestoft, I said that I would come on to some of the questions around our customers and claimants—people with particular needs and complex needs. The essential point is that, in jobcentres, our staff see the full range of society and of course we must have the wherewithal to help those people as best we can. That does involve being responsive to different types of people and their different needs. I am confident that our staff do that in the correct way, but can we learn more? Of course we can.

I do appreciate the concern that exists around rent arrears. It is an issue that matters to many people. We have had a chance to debate that matter in a recent Adjournment debate in this House. As I said at that time, there are many complex and overlapping factors at play, and the role of universal credit is by no means the sole factor contributing to rent arrears. Our research shows that the majority of universal credit claimants are comfortable managing their own budget. Furthermore, we know that, after four months, the proportion of universal credit claimants who were in arrears at the start of their claim fell by a third.

Let me reassure the House that there are safeguards in place for claimants. We can advance up to half of a universal credit payment at the start of the claim. Our work coaches talk to claimants about their financial situation and can also refer claimants for support to help them manage their budget.

If claimants do not want to talk about their finances face to face, our new “Money Manager” website, developed in co-operation with the Money Advice Service, gives claimants practical support and advice. There are a number of alternative payment arrangements available, which include paying rent costs directly to landlords but also making more frequent payments to claimants and splitting universal credit payments in cases of domestic abuse. Our research shows that over time, claimants successfully reduce their arrears.

I want to turn to a couple of the other specifics mentioned by my hon. Friend the Member for Waveney. On emergency and temporary accommodation, we are aware that the transitory nature of universal credit temporary accommodation claims can cause problems to do with the timing of when people will be in temporary accommodation, the assessment period and when the payments are made. We also recognise that this has resulted in some difficulties for local authorities and tenants in emergency or short-term accommodation. Our consultation on supported accommodation, which closed on 13 February, asked whether devolving shared accommodation to local authorities might also work as an approach for temporary accommodation. We are considering the responses to that consultation and the joint Select Committee on Communities and Local Government and Select Committee on Work and Pensions report, and we will work with colleagues across Government and in the devolved Administrations to set out further details of our plans as soon as we can.

On the question of claimants with complex needs, we make sure that our work coaches have the flexibility to shape support for individuals in difficult and different circumstances. Work coaches can adjust work search requirements to allow claimants to prioritise solutions to their issues, such as homelessness or addiction. We are also working with our partners to target resources most effectively. Hon. Members will be aware of the range of third-party services and partnership arrangements in place in a large number of jobcentres. We have also appointed vulnerable people officers in jobcentres to deal with claimants who face significant challenges. These officers work closely with the universal credit service centre to identify and resolve issues quickly.

The DWP’s response to the Public Accounts Committee’s report in February 2017 made a commitment to write to the Committee in spring 2017 to set out the impact of the changes to the programme on operational costs, staff and claimants. As a result of the general election, we will now send our response once the Committee has been reinstated. We also plan to publish a range of management information on universal credit later this year.

I recognise, of course, that there are areas for improvement in our service, but with every release of new software and every office that goes live with the full digital service, enhancements are made that improve the experience of using the service for staff, for claimants, for landlords and for our delivery partners. My hon. Friend the Member for Waveney has seen for himself the drive, commitment and passion that so many of our staff, stakeholders and people across the programme have. They want to see this revolutionary welfare reform through, and I am confident that they will.

Question put and agreed to.

Housing and Social Security

Jim Shannon Excerpts

Thursday 22nd June 2017 Commons Chamber

[Jim Shannon (Strangford) (DUP)]

I congratulate the hon. Member for Berwickshire, Roxburgh and Selkirk (John Lamont) on his maiden speech. As an Ulster Scot who has a very strong relationship with those on the mainland, it is always good to have a Scottish cousin in the House. I invite him to come to Strangford—then we will see whether he still thinks he has the most beautiful constituency in the whole United Kingdom. It is a pleasure to have him in the House, and we wish him well in all that he does.

It is no surprise that the Queen’s Speech mainly included issues relating to Brexit. This is the most crucial time in recent British history for good legislation, and it is clear that there must be a focus on getting the best approach to our exit from Europe. This debate is on housing and social security, and when we talk about housing, we should also focus on where that housing is. Where we have housing we need good healthcare, so we need to ensure that there is investment in GP practices nationwide—the hon. Member for Stafford (Jeremy Lefroy), who is not currently in the Chamber, referred to the lack of investment in his area. We need to encourage young students to commit to service as a GP. We need to strengthen the ties between GPs and their local surgeries, and we can give GPs the support they need in the form of initiatives such as treating minor ailments in chemists, thereby using the available professionalism and capability to the fullest.

Returning Members will know about one of my passions in this House, and new Members will hopefully know shortly: I am well known for being the Democratic Unionist party spokesperson for human rights and for my concern about persecution throughout the world. Sadly, this has been exemplified on our shores recently with terrorist attacks against freedom and democracy—attacks on the very core of our communities. The world is changing. As chair of the all-party group on international freedom of religion or belief, I believe that understanding the religious dynamics playing out in different communities must be of the utmost importance when Her Majesty’s Government form any internationally focused policy. I appreciate that the Government are committed to that.

Some 80% of people worldwide live in countries where social hostility and restrictions on religion are high or very high. Freedom of religion or belief is a human right that is often overlooked. In 2016, nearly 90,000 Christians were killed simply because of their religious beliefs. In more than 100 countries around the world, more than 215 million Christians continue to face intimidation, imprisonment, forced conversion or assault.

[Stephen Lloyd]

Does the hon. Gentleman, like me, support Open Doors, an organisation that publicises some of the shocking discrimination and prosecutions against Christians around the world, and that urges Her Majesty’s Government to step up and make it absolutely clear that this is unacceptable, as it would be against any religion?

[Jim Shannon]

I agree with the hon. Gentleman that Open Doors does excellent work, and I am aware of it day to day. There are many organisations in the House, but Open Doors also takes the opportunity to stand up for and talk to people around the world.

So-called Islamic State has nearly succeeded in its attempt to eradicate the Christian communities of Iraq and Syria; the Christian population has plummeted from 1 million to 200,000 in Iraq, and from 1.25 million to 500,000 in Syria. Many Christians remain displaced and face discrimination that prevents them from gaining equal access to food, shelter, education and work. In May, 122 Christians in Eritrea were rounded up from their homes and detained, including disabled people and entire families. That escalation in the crackdown on Christians coincides with the Orthodox archbishop’s 10th year under incommunicado house arrest.

In April we saw the Russian Supreme Court’s decision to declare the Christian sect Jehovah’s Witnesses an extremist organisation, banning their headquarters and all 395 local organisations from operating and ordering their property to be seized by the state. That shows a clear escalation.

In Pakistan, only last week a Shi’ite man, Taimoor Raza, was charged with blasphemy and handed the death sentence, contrary to international law. That underlines the issues there. In Myanmar, since 2012 over 168,000 Rohingya Muslims have fled the country because of attacks by the military, including the burning of homes and the raping of women. Those are vile, evil, wicked deeds, and in some cases they are carried out by its Government.

Advancing freedom of religion or belief between faith communities helps to build tolerant and cohesive communities. I believe that it is a crucial component of Government policy, not only in preventing further violent attacks on people because of their faith, but in preventing violent extremism and achieving the sustainable development goals. There is a role to play for the Department for International Development, the Foreign and Commonwealth Office and, I believe, the Ministry of Defence. I am pleased to see the Minister for Disabled People, Health and Work on the Government Front Bench. This is not her responsibility, but I know that she will take my points on board.

The Government’s recent manifesto declared that they would

“expand our global efforts to combat…violence against people because of their faith”.

The Prime Minister has made a commitment to stand up for the freedom of people of all religions to practise their beliefs openly and in peace and safety. Perhaps the Minister responsible will clarify what those measures will be. For example, will they ensure that displaced communities in Iraq and Syria can return home safely? I offer the Government the APPG’s assistance in taking those measures forward.

As part of its membership of the EU, the UK has routinely asserted its commitment to promoting the right to freedom of religion or belief as part of its global human rights diplomacy. The UK regularly reports on its implementation of the EU guidelines for freedom of religion or belief and has made further commitments within the EU human rights framework. I ask the Minister responsible whether Her Majesty’s Government will retain the commitment to monitor and report their implementation of freedom of religion or belief through their representatives globally. I urge the Government to deepen their work with multilateral organisations such as the Commonwealth and the Organisation for Security and Co-operation in Europe.

I believe that the Government are committed to that in some of their policies, but I am seeking an assurance because it was not mentioned specifically in the Queen’s Speech, and I think it is important that we put down a marker now. There are many things that we would wish to see happen. This matter is very close to my heart, as it is to the hearts of many people across the whole United Kingdom. The fact that people are intimidated because of their religious beliefs, having to live in endangered neighbourhoods, or even killed, indicates how important this issue is.

I want to mention a few other things that also concern me. There are many aspects of Brexit that we wish to support and take forward. I commend the financial guidance and claims Bill. Age UK recently contributed to the Government’s consultation on the future of the Money Advice Service, the Pensions Advisory Service and Pension Wise. I support the proposal to create one agency, which I think would be a step in the right direction, as the Government have recognised. I also welcome the smart meters Bill, which I believe will help older people to manage their energy costs. We should support that initiative. There are many other issues that we also need to work on.

The votes are in and the Government are in place. The agreement between the DUP and the Government is not done just yet, so let us see how that goes, but we look forward to carrying out the business of this House for all our constituents in the years to come.

Universal Credit

Jim Shannon Excerpts

Wednesday 19th April 2017 Westminster Hall

[Jim Shannon (Strangford) (DUP)]

It is a pleasure to speak in this debate, Mr Davies. I congratulate the hon. Member for Newcastle upon Tyne North (Catherine McKinnell) on setting the scene so well. The subject is a concern for my constituents. Although there is no roll-out at the moment in Northern Ireland, it is on its way and September will be the witching hour for it coming in, so we have some concerns. I am worried about my constituents who have mental health issues, which are exacerbated by stress. Health issues have been very much in the media over the past few days. Prince Harry and Prince William are examples of those with stress-related issues, and I wish to express concern about such issues. I firmly believe there is a better way of doing things.

We are all aware of the report submitted by Crisis, which I am sure Members have read. It is not easy reading for any parliamentarian. It relates to the most vulnerable in our society. The report suggests that the overwhelming majority—89%—of English local authorities surveyed for “The Homelessness Monitor” in 2017 have expressed concern. New claims for universal credit are typically taking eight to 12 weeks to process—much too long. Delays are being experienced by people with more complicated circumstances, including those who have lost identification documents during a period of homelessness. Those were issues that I did not expect. I certainly did not expect people to be waiting for up to three months to receive the calculation of their benefit entitlement. I will never forget seeing a billboard for the Simon Community homelessness charity, stating that one in three families in the UK are only a month’s pay cheque away from losing their home. That is something that sticks in my head. So one in three could lose their home before universal credit would be processed to pay them. That is almost incredible, and it is totally unacceptable.

What is being done to address the failure in the system? What is in place to help those who may lose their home during the waiting period? The monthly payment to people who are not used to budgeting and, indeed, do not know where to start to budget their finances is not helpful. Crisis clients are struggling to budget over a monthly period, and because many have had their rent paid directly to their landlord for years and simply do not know how much their rent is, it is a massive issue. The same issue is relevant to landlords, 68% of whom say that direct payments of universal credit housing costs to claimants have made them more reluctant to let to people receiving universal credit. If the system disadvantages applicants to start with, and disadvantages them again with the landlords, we must look at it. Sixty-six per cent of landlords say the current situation has made them more reluctant to let to homeless people. That was not the intention behind universal credit, but if it is now a fact of the process, we must address the issue as well.

As well as the planned six-week delay in first payment, waiting days and the maximum backdating period of one month, people are experiencing unforeseen delays as a result of administrative errors: a third penalty—and the administration system lets them down again. Those issues are causing rent arrears, threats of eviction and homelessness. It is clear that the DWP should reduce the waiting time between submitting the online application and being invited to appointments necessary to progress the claim, and that waiting days at the start of a claim should be abolished. At the very least an exemption should be introduced so that people who are homeless do not have to serve waiting days. Where is the compassion and understanding in the system? I have great concerns about what the impact will be on households across the Province and, indeed, in my constituency. There must be a rethink of the scheme, with special reference to circumstances in Northern Ireland. Let us learn for the future from the problems of today. The most vulnerable people are being put into an untenable situation and we must help them, not worsen their living situations. I again urge the Minister and the Department to rethink the whole scheme completely, immediately.

Employment and Support Allowance

Jim Shannon Excerpts

Tuesday 18th April 2017 Commons Chamber

[Neil Gray]

I thank the right hon. Gentleman for that intervention. Several statements have been made, and I shall come on to speak about them, but we have not had any detail about how they are going to be realised. I hope that this debate can impress it on the Government that they should finally provide that detail, albeit sadly after the changes have been introduced.

[Jim Shannon (Strangford) (DUP)]

This is an important issue that has kept a good number of Members in the Chamber for the debate. Does the hon. Gentleman share my concern that some of those who are assessed and put into the work-related activity group should not be there in the first place? A number of my constituents fit into that category; is the same true for him?

[Neil Gray]

Absolutely. There are great problems in the assessment process. It is part of a wider problem with the system as it stands. To take away £30 a week from people who have been assessed as unfit for work and who are in the work-related activity group is certainly not the right way to go about things. We impress it on the Minister that these cuts should be paused.

Child Maintenance Service

Jim Shannon Excerpts

Tuesday 18th April 2017 Westminster Hall

[Jim Shannon (Strangford) (DUP)]

I thank the hon. Member for Motherwell and Wishaw (Marion Fellows) for setting the scene for us in detail. As elected representatives, we are all well aware of the issues because we see them in our offices every day. I will comment on some recent cases that I have seen.

The system is supposed to help people, but we often see cases in which it does not. It is meant to ensure that parents who do not have full custody of their children are still responsible for part of their care. Such a system is needed because, unfortunately, there are those in our society who believe that leaving their children’s mother entitles them to leave their children behind too. That does not need to happen—indeed, it should never happen—and the system is in place to address that. We are highlighting the system’s shortcomings today, but to be fair, the CSA has been able to sort out some of my constituents’ problems, whether those problems have been on the father’s or the mother’s side. There are occasions when things go right, but unfortunately there are more occasions when they do not. The system is in place to ensure that responsibility is spread, but as the hon. Lady pointed out, every time it is not used successfully, the loser is the child. It is also clear that the system is in no way addressing all the issues. I believe that a better and more effective way can be found.

The hon. Lady referred to a report by the charity Gingerbread. I also read that report—I am sure the Minister did too, because she is very thorough. The report, which was launched in June last year, found that

“hundreds of millions of pounds of child maintenance arrears owed to children are failing to be collected by the government”.

[David Simpson (Upper Bann) (DUP)]

My hon. Friend mentions children, who are the most vulnerable ones in these cases. Surely it is time we revamped the whole system—it would not be the first time that a Government scrapped a system and put in place a new one that worked. We have to think of the vulnerable.

[Jim Shannon]

My hon. Friend is absolutely right: it is the children who are vulnerable. In many cases it is the mother, too, and on the odd occasion it is the father—it depends on the issues—but the focus of our attention should be on the children, as it is in this debate.

Gingerbread referred to

“new debts piling up in the new system worth an average of £668 per family.”

That is a huge amount of money to a single-parent family; it could be the uniform or the lunch money. There must be a way of getting that money paid or the matter addressed. Gingerbread also notes that

“almost £4bn of unpaid maintenance arrears has accumulated over the 23-year lifespan of the Child Support Agency…which is in the process of being shut down and replaced by its successor, the Child Maintenance Service”.

We hope that the CMS will learn from the mistakes of the CSA and deliver a better system. I look to the Minister to explain how such a better system will be unveiled and how it will ensure that parents and children get their money when they should. However, the Government estimate that only 12% of that amount is ever likely to be recovered. Although I may look to the Minister for a positive response and for guidance, I am well aware that the Government have already stated that they will not get all the money anyway—they have almost drawn a line in the sand and said, “We can’t do it.” I have to say that that is very disappointing.

The hon. Member for South Down (Ms Ritchie), who is no longer in her place, referred in an intervention to the staff. Although the administration of the system is devolved, the rules, regulations and laws on the CSA and the CMS are decreed by Westminster. Staff are moved about all the time. In all my years of dealing with child maintenance issues, I cannot remember ever speaking to the same person twice about the same issue. More often than not, people phone up and say, “They said they would phone me back, but they didn’t.” How many times have I heard that? It is unbelievable how often staff move about and that happens.

The hon. Member for Eddisbury (Antoinette Sandbach) referred to cases in which a father moves job and becomes self-employed. Off the top of my head, I can think of a couple of cases in which a father in a very comfortable position, earning big money, has said to his wife and two children, “I am not going to be self-employed any more—I am going to go and live with my dad,” and has run away from his responsibility for maintenance. I believe that is wrong. There are others who go on the dole or who take up a job as a taxi driver—I have nothing against taxi drivers, but their earnings are all cash in hand and they can declare their own figure after their expenses. We need to look at this.

There are also delays in the system. I am now in direct contact with the manager of the system in Northern Ireland. To be fair, contacting him seems to initiate a response, but what about all the other people who are not MPs? What about the mother who is at her wits’ end because she does not have the money to look after her children? I expect—as you and other hon. Members would, Mr Bone—the same response to mothers like her as there is to us.

Gingerbread has found that

“evidence suggests that decreasing effort is being put by the government into collecting more than £700m of arrears on existing cases…Meanwhile, within the new CMS, a new system of incentives and penalties was intended to prevent arrears arising in the first place. Yet, after almost two-and-a-half-years of full operation, £52.5m has accumulated in CMS maintenance arrears, with almost half of all non-resident parents in the system having some child maintenance debt. And these figures will increase as cases are gradually transferred across from the old system.”

I have also seen cases of parents—I have to say that in all cases they were fathers—who have moved out of the country and got a job abroad. I wonder how we can chase up non-residents of the United Kingdom.

I echo the cry of Gingerbread’s former chief executive Fiona Weir, who said in June:

“Britain’s child maintenance system is contributing to a culture where too many parents think it’s optional, rather than obligatory, to pay their child’s maintenance…The accumulated level of CSA arrears is staggering and completely unacceptable. With analysis showing that one-in-five families are lifted out of poverty by child maintenance payments, this is vital money that parents, and their children, can’t do without.”

She clearly outlined the issue and where we are on it. She went on to say:

“And with the Institute for Fiscal Studies calculating that poverty rates for single parent families will double by 2020”—

therefore, the situation will get worse—

“more than ever that child maintenance owed for children needs to be collected by the Government.”

We look to the Minister and the Government to see how best they can do that.

There are also parents who are separated or divorced who come to a financial arrangement, which is an agreement by the two people. It is quite a good system, because by and large they come to a financial arrangement that is equal to what the CSA or the CMS would have arranged. However, I am frustrated, because sometimes the CSA—or, now, the CMS—will pursue those making financial arrangements to see if they can get more out of them. They almost look at them as easy targets and I find that most frustrating.

This issue is continually raised in my office. Just last week, I had a father in my office who has children from a previous relationship. His ex is in a better job than he is and is much better off financially. He has not run away from his obligations to support his children, but there must be a financial equation that is fair and realistic, and that enables everyone to do what they have to do. Fewer than half the eligible families receive child maintenance, an estimated 70% of closed CSA cases involve outstanding arrears, and £52.5 million is already owed under the CMS system.

Communication is also vital. Whenever a lady phones up looking for her CSA payments, I expect the Department to phone her back, so we must initiate a better system, because communication is so important. In the life that we live as MPs in this House, communication—how we relate to and respond to our constituents—is so much of our bread and butter.

I am conscious of the time, so I will finish with this. There are failures that are clear, and these must be addressed, so we must look at the rules, regulations and guidelines that come out of Westminster and consider how we can change them so that the system can work better, whether in Northern Ireland, Scotland, Wales or England. I look to the Minister for assurance that these past debts will be actively sought and that changes will be made to prevent that situation from continuing. With that in mind, we must do better than collecting just 12%.

[Mr Peter Bone (in the Chair)]

Before I call the last Back Bencher, which will be David Burrowes, let me say that I will now start the wind-ups at 12.33 pm, because this is a Backbench Business Committee debate and we want to make sure that Back Benchers have a chance to speak in it.

--- Later in debate ---

[The Parliamentary Under-Secretary of State for Welfare Delivery (Caroline Nokes)]

It is a pleasure to serve under your chairmanship, Mr Paisley. I congratulate the hon. Member for Motherwell and Wishaw (Marion Fellows) on securing this important debate. She is certainly committed to this issue. I thank her for the work that she has done in raising the profile of the Child Maintenance Service and for her contribution this morning. I also thank Members of all parties. It struck me this morning that this issue transcends party lines. We have heard from the three main parties in Westminster—

[Jim Shannon]

And the DUP.

[Caroline Nokes]

And from my friends in Northern Ireland. My hon. Friend the Member for Enfield, Southgate (Mr Burrowes) raised the question of whether I felt the heat of this issue. I can assure him on this beautiful spring day that I certainly do feel the heat. Members have made me feel it this morning, but, much more importantly, I feel the heat of this issue every single time I open an email from a parent with care who is not receiving the correct amount of maintenance. I also feel it when I receive emails from non-resident parents who raise concerns about the amount they have to contribute and whether arrears that have built up are indeed the correct figure. So yes, I feel the heat. I also concur with what I think every single Member has said this morning: our first thought should be for the children. It is not a question of non-resident parents and parents with care. Their battles, to be frank, are not of interest to me compared with what we feel for the children who need support and maintenance from both parents.

I commented at a Select Committee last year when I was a new Minister—it seems a long time ago—that I wanted to hear about cases, because that helps me to point out to CMS officials where there have been failings and where we could do better. That matters to me, because it matters that maintenance flows to children in as many cases as possible. I said it at that Select Committee and I will repeat it today: I welcome receiving emails from parents with care and from non-resident parents because I need to know—although given this morning’s news, I do not know for how much longer I need to know.

I want to be clear that the responsibility for ensuring that child maintenance is paid on time and in full lies with paying parents. Parents who think they have got away with not paying their maintenance as their children grow up are not cheating the system; they are cheating their own children. The hon. Member for Motherwell and Wishaw spoke of having to think about what she left out when she composed her contribution this morning. I wake up thinking of the children who are not receiving the correct amount of maintenance. The words of my hon. Friend the Member for Enfield, Southgate about a truck being more important than paying maintenance to children will ring in my ears.

The DWP is currently delivering a comprehensive package of reforms to the system, which are intended to encourage and support parents to take responsibility for paying for their children’s upbringing. Where parents do not meet their responsibilities, the statutory scheme is there to enforce payments.

Hon. Members have rightly mentioned this morning that under the old system the Child Support Agency did not provide the right support to parents and was expensive to run. We know—Members have acknowledged this—that the bulk of arrears referred to accrued under the former CSA. The new system run by the Child Maintenance Service is designed to specifically address some of the shortcomings of the CSA. We have learnt from mistakes of the past. Where the previous system often drove a wedge between parents, the new system is designed to encourage collaboration at every stage. Evidence shows that parental collaboration has a direct positive impact on children’s outcomes such as health, emotional wellbeing and academic attainment. We know that a constructive inter-parental relationship, whether parents are together or separated, will improve outcomes for children.

The new child maintenance options service acts as a gateway to the scheme, ensuring that parents are given the information and support they need to make an arrangement that is right for them, whether that is a family-based arrangement or a statutory one. Our agents receive specialist training to help them to deal sensitively with clients, and tailored support is delivered via phone, live webchat and email. Child maintenance options has helped a quarter of the clients who contacted them to set up family-based arrangements, which we know are better for children in the long term. The number of parents who have made an effective arrangement following contact with the service increased in the first two quarters of 2016, from 82% to 87%.

We know that maintenance arrangements, while important, are one of the many issues that parents face when they separate, so our agents can also signpost parents to a wide range of organisations that can provide specialist support and advice on the issues they may need help with in their relationships.

The charges, which we have heard about this morning, were introduced in 2014 to provide a further incentive for parents to collaborate, and we know that collaboration works in the best interests of the children. Although the service is primarily funded by the taxpayer, the charges contribute a small amount, helping to offset some of the costs associated with providing the service—it is a small amount, in the region of 10%. All the measures are designed to encourage the parents who can to make their own family-based arrangements. It is perhaps inevitable that the families who end up in the statutory scheme will be the ones for whom that is most difficult.

It is important to reflect on that point. Parents who can collaborate do. Those who are committed to working together seldom come within the orbit of the CMS. It therefore follows that the parents with whom we do have contact are the ones who are most likely to have conflict and difficulties. It is true that, as the hon. Member for Strangford (Jim Shannon) said, family-based arrangements are the ideal solution and provide the best outcomes. We do not want parents to have to come within a statutory scheme. However, we acknowledge that that is not always possible.

We continue to use all the tools at our disposal to maintain compliance and recover arrears, but it is inevitable that some arrears will accrue as some parents go to great lengths to avoid their responsibilities. At the end of last year, I visited our CMS centre in Hastings and spoke to both the enforcement team and the financial investigation unit. I was very impressed by their professionalism and dedication, but I was also struck by how difficult their job is. Perhaps it is inevitable in a buoyant employment market that non-resident parents find it easier to change job than when the economy is not so good.

We have heard from various hon. Members that one of the significant problems lies with the self-employed and company directors. It is there that we have the biggest challenges. Both the financial investigation unit and the enforcement teams are determined to do what they can, using the powers already available to them. We can at present make deductions from single-held bank accounts, but not from joint accounts. We are looking at how we can best use our powers to include joint bank accounts. I am very conscious that some non-resident parents hide assets and income within the bank accounts of other family members. We desperately need to address such abuses, which will form part of our arrears strategy, which we will publish later in the spring[Official Report, 20 April 2017, Vol. 624, c. 1-2MC.], notwithstanding my earlier comment about this morning’s announcement.

I promised the hon. Member for Motherwell and Wishaw that I would leave her some time to conclude. I am conscious that I have been short of time, but I have a mass of information that I would like the opportunity to share. My parting shot is this: if we are to have an arrears strategy and an enforcement strategy that really works, we need to be creative and determined to do it. My door is always open to Members who wish to come forward with new and innovative ideas as to how we can best make parents accept responsibility for their children.