Benefits and Food Banks (County Durham)

Jim Shannon Excerpts

Wednesday 3rd July 2013 Commons Chamber

[Phil Wilson (Sedgefield) (Lab)]

I would like to start this debate with two quotations. The first is as follows:

“Relief varied…theoretically graduated according to the recipient’s power of earning his own living. As usual, the deserving poor were crowded out by the idle and worthless.”

The second quotation refers to

“the shift-worker, leaving home in the dark hours of early morning, who looks up at the closed blinds of the next-door neighbour sleeping off a life on benefits”.

What do they have in common? Both refer to the deserving and undeserving poor; both are divisive. They appeal to emotion and prejudice, but not reason. The worker starting the night shift will probably be having to do so because he is on a low income and needs the money, while the person asleep behind the blinds will be the millionaire, dreaming of how to spend his tax cut.

Those two quotations are from over a century apart. The first is from “A History of the County of Durham”, published in 1907, and can be found on page 245 of volume II of the series. The second quotation is from the Chancellor’s 2012 Conservative party conference speech. In some quarters, times change but everything stays the same. The quotation from 1907 ends with these words:

“some of the towns and more populous parts found it advisable to have workhouses.”

As we approach the middle years of the second decade of the 21st century, we do not have workhouses, but we do have a growing network of food banks.

I want to congratulate and thank all the volunteers who work in food banks, especially in County Durham, many of whom I have known for a long time and can proudly count among my friends. I wanted to hold this debate to raise what I believe to be a growing crisis in our communities. It is a hidden crisis, because the recipients of food parcels do not, in the main, want to talk about their needs. They are embarrassed and can be cowed by their experiences—they do not appear on “The Jeremy Kyle Show”. How can we be surprised that they feel that way, when their Government refer to them as shirkers and demonise their predicament, even though almost 20% of those who use food banks in County Durham are in work?

I have no doubt that the Minister will say in his response that the number of people using food banks in 2005-06 stood, according to the Trussell Trust, at about 2,800 and rose to 40,000 four years later. The Minister may well talk about it now, but he did not talk about it then. I do not know whether he will mention that, by 2012-13, that figure had grown to a staggering 350,000—up from 128,000 the year before. This figure does not include independent food banks, of which there are a growing number. A report produced for Church Action on Poverty and Oxfam by Niall Cooper and Sarah Dumpleton is entitled “Walking the breadline”, and it puts the number at nearly 500,000.

The Minister may also say that the previous Labour Government refused to allow Jobcentre Plus to refer people to the local food bank, and that this Government have reversed that decision. I will say two things on that. First, when Labour was in power there were only about 50 food banks—50 too many, in my book—but today there are more than 300, so there will be a better chance of finding a food bank today than back then, which is a sad reflection on 21st-century Britain. Secondly, I will take no lessons from the Conservative party about Labour’s record on poverty: we introduced the minimum wage and the Conservatives opposed it; and we introduced tax credits and Sure Start. Those are all things to be proud of, and they were all opposed by the Conservatives.

This Government are referring people in need to food banks because there are more people in need and there are more food banks to refer them to. In 2011, the Trussell Trust had one food bank in the north-east, located in Durham—in the Labour years there were no food banks in the north-east of England—and in that year, food was distributed to 741 people. Today, there are 10 major centres in the north-east. In the previous financial year, Trussell food banks distributed crisis help to 10,500 people. In the first three months of this financial year, they have provided help to 7,100.

Durham Christian Partnership runs the food banks in Durham. The main distribution centre is in Durham city. There are many more in the county now acting as satellite food banks to the main food bank in the city. There are three in my constituency: at St Alban church in Trimdon Grange, at Trimdon village hall and at St Clare’s church in Newton Aycliffe. Three more are to open in Deaf Hill, Fishburn, and Sedgefield in the coming months.

[Jim Shannon (Strangford) (DUP)]

What the hon. Gentleman says about Durham is replicated across the whole of the United Kingdom; it is the same in my constituency. People who are perhaps seen to be well-off or middle class are also using the food banks, because they do not have enough wages. Does the hon. Gentleman feel that the initiative by the churches and the faith communities has been the real goer for making the food banks work? It is they who have driven it, along with the local government, and perhaps local government could do more alongside the faith communities to make it happen for more people.

[Phil Wilson]

That is a valid point, and we should pay tribute to the churches up and down the country that are now providing food to half a million of our fellow citizens in Northern Ireland, Scotland, Wales and England.

I would also like to mention the growth of independent food banks. One is run by the Excel church in Newton Aycliffe—known as Excel Local—and it has fed over 1,000 people in the area over the past year or so. In September 2011, the Durham Christian Partnership distributed 42 kg of food, helping 18 people. The latest figures for May this year show that the network of 12 food banks in County Durham has fed 934 people, providing 300-plus meals a day. This figure is increasing month on month. In total, the partnership has distributed in the region of 70,000 kg of food.

Lord Freud, the Work and Pensions Minister has made headlines today when he said that the demand for food banks

“has nothing to do with benefits squeeze”.

I rebut those comments by quoting from an e-mail I received from Peter MacLellan who runs the Durham Christian Partnership food bank network. He says that

“from the distribution points and also from calls received in the office that the changes to crisis loans and the other welfare changes have a major impact. Looking at the reasons why people are referred to the food bank up to the end of March 2013 out of 6620 people 18% came because of benefit changes and 34% due benefit delays. For April and May together, of 1,800 fed 22% came because of benefit changes and 40% due to benefit delays. So combining benefit issues the percentage has grown from 52% to 62% which I would regard as a significant rise.”

He goes on:

“I am especially concerned that there seems to be an issue with delays in claim processing and I’m not sure whether this is a local issue or national one or how the benefit claim processing centres are performing against their targets.”

Can the Minister say why there seems to be an issue with delays to benefits?

Work Capability Assessments

Jim Shannon Excerpts

Wednesday 12th June 2013 Commons Chamber

[Sheila Gilmore]

I thank my hon. Friend for giving such a graphic example of the human issues that lie behind what might seem to be quite a dry subject in many respects.

I was pleased when the year 1 Harrington review recommended that Atos should undertake a pilot to test the hypothesis that audio recording would make a difference.

[Jim Shannon (Strangford) (DUP)]

This is a vital issue in my constituency. Every week my office deals with issues arising from the Atos work capability assessment. People who go in for the work capability tribunal test receive no points at all or very few points. The question they ask is: “How can they disregard my health?” Would not the introduction of audio recordings enable my constituents and the hon. Lady’s to have confidence in the system?

[Sheila Gilmore]

That is exactly the point I am trying to convey. We want to improve the scheme and give people that confidence.

I was quite interested today to come across an online headline in the Daily Mail that said: “Record your builder to make sure he sticks to his word”. That was the recommendation from the Under-Secretary of State for Business, Innovation and Skills, the hon. Member for East Dunbartonshire (Jo Swinson). She was suggesting that that would help to resolve disagreements in those situations.

The pilot went ahead in Atos’s Newcastle assessment centre between March and May 2011, and an evaluation report was submitted to the DWP on 4 June 2011. In a Westminster Hall debate on 1 February 2012, the previous Minister, the right hon. Member for Epsom and Ewell (Chris Grayling), set out the Government’s position. He said that owing to a lack of demand, audio recording would not be rolled out for all assessments. Specifically he said:

“We decided not to implement universal recording because, based on the trial experience, people did not want it.”—[Official Report, 1 February 2012; Vol. 539, c. 292WH.]

I am afraid that that assertion is not justified. The Atos pilot concluded that

“68% of customers agreed to the recording when contacted by telephone prior to the appointment.”

Owing to some claimants not turning up for their assessment, or eventually deciding that they did not want a recording, the figure for those whose assessments were recorded dropped to 46%. That figure is still substantial, however, and the demand for audio recordings is reflected in one of Atos’s key conclusions, which stated:

“Our recommendation would be that recording should be become routine as it is in a call centre or, for example, NHS Direct.”

Parliamentary questions and freedom of information requests have yielded another metric to defend the Government’s position—namely, that only 1% of the claimants in the pilot requested a copy of their recording. However, that cannot be regarded as an accurate reflection of demand, for two reasons. First, assessors in the pilot used hand-held devices and the recordings had to be transferred to computers and burnt to CDs after the assessments. That meant that claimants could not pick up their recording on the day but had to go to the added effort of making a request in writing. In effect, that required claimants to opt into the pilot and then opt in again to get their recording. We also do not know what the claimants thought the pilot was about. Often, when we phone helplines, we are told on a recorded message that the call will be recorded for staff training purposes. It is possible that the claimants in the pilot were not clear about its purpose.

Secondly, claimants were told that recordings would be of use to them only in the event of an appeal. Given that the report was completed just days after the pilot concluded, most of those involved would not yet have received a decision on their claim, let alone come to a view on whether they would appeal. Demand for copies might well have been higher had this metric been measured after a longer period. I therefore ask the Minister to accept that the number of claimants in the pilot who requested a copy of their recording is not an accurate reflection of demand, and that the number of people acquiescing to their assessment being recorded is a more appropriate metric to use.

Turning to what has happened in the two years since the pilot, I want to refer back to the statement given by the previous Minister in Westminster Hall on 1 February 2012. In addition to claiming that there had not been much demand for audio recordings, he said that

“we will offer everyone who wants it the opportunity to have their session recorded.”—[Official Report, 1 February 2012; Vol. 539, c. 291WH.]

In practice, however, it is hard for anyone to have an assessment recorded. The option to request recordings is not mentioned in the official DWP communications to claimants. I was reassured to see that the DWP website was updated last week, on 6 June, and that it now states that the Department and Atos are going to amend written communications. It states:

“We are working to introduce more widespread information for all claimants as soon as possible.”

However, it is now two years since the pilot, and the Department is still “working” to have this included in its communications. It does not seem to be too complicated a sentence to include in letters to claimants.

My right hon. Friend the Member for East Ham (Stephen Timms) said in a debate on 4 September that even when requests are made, they are not always met because of a lack of equipment. A freedom of information response from 22 May this year indicated that Atos now has some 50 audio recording machines, but this is inadequate given that over 11,000 assessments are undertaken across the country every week. Another freedom of information request from 23 May suggests that this national roll-out may even be a temporary measure that will end later this year.

Will the Minister confirm when DWP communications will be able to inform claimants that they can have their assessment recorded? To how many audio recording devices does Atos now have access? Will he confirm whether the recordings currently taking place are part of a wider roll-out that is intended to be permanent or merely a further pilot?

The report from Professor Harrington in 2010 prompted the Newcastle pilot, and it is worth looking at what he has had to say on this issue since then. In his December 2012 report, which was his third and final one, he said:

“The pilot of audio recording of assessments has also been subject to much debate…The Review has seen little evidence from the DWP evaluation of the audio recording pilot of 2011 that the universal audio recording of assessments would improve their quality…further monitoring and evaluation work needs to be completed before a decision can be made.”

The Minister might like to interpret Harrington’s reference to “little evidence” as suggesting that audio recordings make no difference, but I would argue that what he was getting at was the inadequacy of the pilot commissioned and accepted by the DWP, which was why he called for more examination of the issue.

What the assessors did in this pilot was to take a small number of reports, review them in light of the recordings and conclude that they tallied with each other—that what the written report said and what the recording said were the same. Subsequently, to justify their policy, the main arguments from the Government have both highlighted and ignored the various metrics of demand mentioned in the report. Neither of those approaches answers the key question: do audio recordings improve the quality of assessments?

Instead, I would contend that the key performance indicator for the work capability assessment should be the proportion of decisions that are subsequently overturned on appeal. A more robust pilot would have involved taking larger samples of both recorded and unrecorded assessments and examining the proportion of successful appeals for both. If they were the same, it would have been fair to conclude the recordings make no difference; but if there were a smaller proportion of successful appeals from those that were recorded, it would be equally fair to conclude that they were worth while.

We need to be clear, too, whether the current roll-out is actually just another pilot still to be evaluated. If it is to be evaluated, it would be useful to know what is going to be evaluated. This has a relevance beyond the employment and support allowance because the DWP now says that it will make a decision about audio recording of personal independence payment assessments after the evaluation of the ESA experience. That is despite the fact that one of the companies tendering for that PIP assessment, Capita, originally offered to audio record all its assessments. Asking the right questions about what the evaluation is for is crucial.

Under-occupancy Penalty (Nottingham)

Jim Shannon Excerpts

Monday 18th March 2013 Commons Chamber

[Lilian Greenwood (Nottingham South) (Lab)]

“Nowhere to go”—that is how today’s Nottingham Post describes the crisis facing thousands of social tenants in our city. Why? Because two weeks today the Government are set to play the cruellest joke on more than 6,000 of our city’s poorest households. On the same day as they deliver a huge tax cut to the UK’s highest earners, they plan to take £4.23 million from the pockets of those people in our city who are least able to afford it. Whether we call it the bedroom tax, the under-occupancy penalty or the spare-room subsidy, it is a heartless policy that, the Cambridge Centre for Housing and Planning Research concluded, will create “severe hardship” for affected households.

Let us look at the households affected. Two thirds of them include someone who is disabled, one third are families with children, more than a fifth are working households on low wages, and many of them do not have a spare room at all. They include families whose children have their own rooms. Let us face it, some bedrooms are so small that they are barely big enough for one child, let alone two. Many families do not think it is fair to expect their teenage son or daughter to share with a toddler, even if they are the same sex, and children’s education can suffer if they do not have somewhere quiet to study.

So-called spare bedrooms are also needed where couples sleep separately, especially where a husband or wife cares for their disabled partner and desperately needs a decent night’s sleep. Some are used to store disability-related equipment. Where parents are separated, these bedrooms are needed for when their children visit at weekends. Are the Government really saying that people who live in a council or housing association home cannot have a spare room for their children or grandchildren to sleep in when they come to visit? It seems so. People who have lived in the same house for decades and spent time and money making it their home all face the same impossible situation: move out or find the extra money.

For people in Nottingham, that means on average an extra £11 a week if they have one room more than they are allowed, or £22 a week if they have two rooms. That may not sound like very much to the Minister, but for someone on jobseeker’s allowance of £71 a week, it is the difference between eating or going hungry, turning on the heating or sitting in the cold, borrowing money to pay your rent or going into arrears. This morning on Radio Nottingham, a local Tory Member of Parliament did not know what the fuss was about. She had explained to her constituent that she should simply move house. But of course, it is not that easy.

[Jim Shannon (Strangford) (DUP)]

The bedroom tax and the under-occupancy terminology will affect people throughout the United Kingdom. In Northern Ireland, we will be £10 million shy in the money available, and 32,000 households will be affected. Is not one of the greatest discrepancies of the whole process that there are not the smaller occupancy houses to move to, so all these people will have to find the extra money?

Romanians and Bulgarians (Benefits)

Jim Shannon Excerpts

Tuesday 5th March 2013 Commons Chamber

[Mr Duncan Smith]

Absolutely. In fact, we have already had a number of meetings with the Prime Minister and coalition colleagues about tightening up between Departments and understanding where one Department’s position knocks on to another. The first thing is to get rid of the silo mentality that existed and create a pan-Government position. The next thing is not to talk tough here and soft abroad, but to work with the Foreign Office to be as tough over there as we are back here. That is the process that is now being engaged.

[Jim Shannon (Strangford) (DUP)]

The Minister will be aware that large numbers of migrants are bypassing France, Italy and Germany to get to the United Kingdom, almost in haste. What discussions has he had with other EU countries to find the reason for bypassing other countries? Is it that the benefits system in the United Kingdom is much more generous than those anywhere else in Europe?

[Mr Duncan Smith]

We have had meetings about this issue with about 17 countries, all at the same time. I would list them all, but they include meetings with officials from Bulgaria, the Czech Republic, Estonia, Ireland, Germany, France and Poland. We have had meetings with all of them. There is no common position for them all, but a sub-set of those most likely to be affected—I understand that Germany and Spain are where most of the Romanians tend to be going at the moment—are very concerned about what may happen. We are discussing with them exactly how to respond. Reality is now striking many and I think the door is open for us to make a serious move on this issue.

Housing Benefit (Under-occupancy Penalty)

Jim Shannon Excerpts

Wednesday 27th February 2013 Commons Chamber

[Steve Webb]

I have already given way to the hon. Gentleman.

[Jim Shannon]

May I return the Minister to the subject of disabled people in bungalows or houses to which they will have to consider moving in order to downsize? What criterion will the Government use to enable a person to justify keeping a spare bedroom? Will it be a doctor’s note saying that the person is disabled and needs a bedroom of his or her own?

[Steve Webb]

We have already made one specific exemption. Someone who needs a spare room for a non-resident, overnight carer can have it. That is an absolute right, and people do not have to apply for it. However, someone who is in particular need can approach the local authority, which has discretion—after all, the D in DHP stands for discretion; there is no set of national Whitehall-driven rules—and the authority can then judge whether the household is indeed in particular need of help from the budget that has been allocated to it. We have not set out a rigid blueprint; the whole point is that local authorities will have discretion to meet people and, if they think it a priority, to meet their needs.

--- Later in debate ---

[Jim Shannon (Strangford) (DUP)]

I thank the hon. Member for Banff and Buchan (Dr Whiteford) for bringing the motion before the House. This is a serious issue that is proving to be stressful for a great many vulnerable people—the elderly, single parents and disabled couples—and that stress is affecting their health. That point has been made eloquently at Prime Minister’s questions and throughout this debate. The Minister is greatly respected and well thought of in all parts of the Chamber for the way he responds to a great many points. My questions and comments are meant constructively, and I would like him to respond to them.

In Northern Ireland, we are faced with 2,000 households in social housing—whether housing executive tenants or housing association tenants—facing a major shortfall in their rent of up to 25%. That means a tremendous number of families are unsure of how and where they will live. I am aware that in many parts of Great Britain there are many more smaller social homes with one or two bedrooms, and tenants who want to move have a realistic chance of downsizing to a property the cost of which will be covered by their benefit. That is not the case in Northern Ireland and, while we have started to build smaller apartments and homes, we have nowhere near the necessary number to begin to implement this reform and to move people who cannot afford to pay the difference.

I was a councillor for 26 years before I came to this Chamber. One measure that I pushed for as a councillor 20-odd years ago was for the executive to upgrade its one-bedroom bungalows to two bedrooms. It has taken nearly 20 years for that to happen. Today, we wish we could turn back the clock—the film “Back to the Future” comes to mind. The very thing that we pushed for 20 years ago has to be turned back—a matter of great concern. The Minister for Social Development in Northern Ireland has no option but to implement these reforms, as the Northern Ireland block grant does not allow for a delay. However, his Department is in no way, shape or form ready to follow through on the legislation that has come before this House.

In Northern Ireland, it has been estimated that there will be a housing benefit shortfall of £10 million per year, and I doubt that there are many people on housing benefit who can afford to make up that money themselves. The Minister for Social Development, Nelson McCausland, has said:

“The best way forward is the use of discretionary housing payments. We have increased the money there for those that may be affected.”

Yet again, it must be stressed that the Northern Ireland Executive cannot bear the load of these changes out of the block grant, and that will inevitably lead to severe hardship for many families in Northern Ireland, as it will—I know this from hon. Members who have spoken—on the mainland in Scotland, Wales and England. Elderly widows have been ringing me to ask whether they will be expected, at their time of life, to take in a lodger in their two-bedroom homes. Their fear is palpable, and the state should never be guilty of enforcing that on them.

For some, the new rules will reduce their existing housing benefit by £650 per year. The bottom line will be that if they cannot afford that, they will have to find a new house. The scenario I would like to put to the Minister is this: a divorced mother has two children, a son of nine and a daughter of eight. The new rules say that the children can share a bedroom and the family therefore have to downsize their home. However, that will apply for only a year because the children will no longer have to share when they are 10 and nine, and the rules state that they will then need an extra bedroom. Would it be economical to expect the household to move, or will the housing benefit section have the discretion to waive this tax in those circumstances? How far does this discretion extend? Does it allow for the disabled couple who cannot sleep together and need a carer to sleep in the house at times to help with their care needs? Are they expected to foot the bill because they are disabled and need help?

We recently spoke in this House about needing more foster carers and touched on the effects on them. I do not want to repeat what has been said, but by the same token people on housing benefit will be penalised for trying to offer a home to young people who need some love and care. I have to ask: where is the big society in that?

I could go on, but time is limited. We are not ready to implement this either morally or physically. We lambast absent fathers for not playing an active role in their children’s upbringing. We then tell them that they are not allowed to have a bedroom for their child to stay in when they are trying to build a relationship through their visitation rights. We tell people who are married and working, “We have no houses for you in the housing executive, so you will need to rent privately and we will help you with the payments.” We then say, “Well, your private rented house is one bedroom too large, so we won’t help you with this payment anymore, and we can’t rehouse you so you can find a smaller home close enough for your child to walk to school. As you have no car, there is nothing that can be done for you.” Hon. Members—on both sides of the House, to be fair—have asked, “Is this really what the House advocates?” I would say not. I and many other Members do not advocate it. Single tenants regularly come to me, and like others, I am sure, I have helped hundreds with their housing benefit. Often, we find that, because of their age, they are restricted in how much housing benefit they can get. The discretionary payment fund helps them that wee bit along life’s road, but then we find that this payment, which helps them to develop their quality of life, get a job and so on, is being taken away from them.

We need to make changes to the housing sector, but we cannot enforce changes without the infrastructure in place to implement them. I do not want to be part of a measure that puts 32,000 families in housing stress. Is this something that the Minister is prepared to implement before the foundations have been laid? I hope that he will allow the infrastructure and details to be put in place before this is pushed through.

Pensions and Social Security

Jim Shannon Excerpts

Wednesday 13th February 2013 Commons Chamber

[Steve Webb]

I well remember our exchanges last year, and I seem to recall that the right hon. Gentleman rejected that way of measuring things.

Our above-inflation increase will be £2.70 a week, taking the new level of the basic state pension to £110.15 a week. That means that from April 2013 the basic pension is forecast to be around 18% of average earnings. My right hon. and hon. Friends might be pleased to know that that is a higher share of average earnings than at any time in the past 20 years. Our triple-lock commitment means that the average person reaching state pension age in 2012 with a full basic pension can expect to receive an additional £12,000 in basic state pension over the course of their retirement.

Let me turn to additional state pensions, often referred to as state earnings-related pension schemes. This year SERPS pensions will rise by 2.2%, which means that the total state pension increase for someone with a full basic pension and average additional pension will be around £3.33 a week, or £175 a year. Unlike the Labour party, which froze SERPS in 2010, the coalition Government will, for the third year in a row, uprate SERPS by the full value of CPI.

Let me turn to pension credit. As I announced in my statement on 6 December, we have taken steps to ensure that the poorest pensioners will benefit from the effects of our triple lock. Each year the standard minimum guarantee must be increased by law at least in line with earnings. That means that the minimum increase this year would be 1.6%. However, we decided to increase the value of the standard minimum guarantee credit by 1.9% so that single people will receive the full increase of £2.70 a week, which is equal to the increase in the basic state pension, while couples will receive £4.15 a week. Consistent with our approach last year, the resources needed to pay that above-earnings increase to the standard minimum guarantee have been found by increasing the savings credit threshold, which means that those with higher levels of income will see less of an increase.

[Jim Shannon (Strangford) (DUP)]

Although the increase in pension credit is welcome, what steps are the Government taking to ensure that those who do not take up pension credit are enabled to do so? A vast number of people in Northern Ireland—somewhere in the region of 100,000—are not taking advantage of pension credit, and I am sure that the same applies across the whole United Kingdom.

[Steve Webb]

The hon. Gentleman is right that non-take-up of pension credit has been a persistent problem. Over the past year or so we tried a pilot scheme in which we took a sample of people we thought, based on our records, might be entitled and put the money in their bank account. We then wrote to them to say, “We’ve put some money in your bank account. Would you like to claim pension credit?” The experiment failed. Incredibly, people did not claim it, or decided that they did not want or need it, or thought that they were not eligible. Even putting money into people’s bank accounts, based on our records, did not succeed. However, I have some good news for the hon. Gentleman. As a consequence of the universal credit reforms, whereby housing benefit for working-age people will be merged with universal credit, we will be merging housing benefit for pensioners with the pension credit.

The reason that is relevant to the hon. Gentleman’s question is that we know that some people claim their housing benefit and not their pension credit, and that some claim their pension credit and not their housing benefit, but when we combine the two in a single payment each group will claim both and we anticipate several hundred million pounds of extra benefit expenditure to low-income pensioners as a result. I think that that will be the most tangible thing that any Government have done in many years.

Personal Independence Payments

Jim Shannon Excerpts

Tuesday 22nd January 2013 Westminster Hall

[Julie Hilling]

I thank my hon. Friend for that intervention, because it is really important that those guidance notes are printed. However, I also question whether we actually need to put those criteria in the regulations themselves.

[Jim Shannon (Strangford) (DUP)]

I thank the hon. Lady for giving way and, like other Members, I congratulate her on bringing this matter to the House. The Royal National Institute for Blind People and Action for Blind People have both indicated that they will be able to help people to fill in forms. Does she feel that the Government should consider assisting those organisations to help people to fill in forms and to get the forms right, so that the assessment can be right?

--- Later in debate ---

[Esther McVey]

I will indeed congratulate the RNIB and other charities and organisations that have represented the needs of blind and partially sighted people. The hon. Gentleman makes a good point.

The approach taken in the DLA to recognise the mobility difficulties of blind and severely visually impaired people does not look at people as individuals; it looks at their conditions. What we are doing—and, I believe, what the hon. Lady seeks—is requiring that everyone needs to be looked at as an individual: how has their condition affected them? That really is what PIP is intended to do. It is personalised. It is about the individual: what help that person needs.

At the moment, for DLA, 50% of claimants do not have medical support for their condition. More than 70% have an award for life. We seek to serve the public, including the hon. Lady’s constituents, as well as we can by making an award that is personalised.

The hon. Lady’s first question was about means-testing: no, the award of DLA and PIP is non-means-tested and that is how it will remain. It is intended to help those people with the most barriers to overcome them and live independent lives. As I said, it is very much about the individual, about what is fair to that individual and about the needs arising from the condition. To that extent, it is very much personalised. It will be flexible enough to reflect individual needs—that is what PIP is specifically designed to do. It is about having clarity, so that people will be certain of what they will get, but also about flexibility.

I thank the hon. Lady for bringing her constituents’ concerns before the House, because that is what we are here to do, to put a face and a person behind the needs, so that we can explain things clearly.

[Jim Shannon]

Can the Minister answer my intervention on the hon. Member for Bolton West (Julie Hilling)? What can the Government do for RNIB and Action for Blind People to help people to fill in forms? Those organisations will be inundated with people needing help, so whatever assistance the Government can give will be money and time well spent.

[Esther McVey]

The hon. Gentleman may not know that the people seeking the award can say how they would like the form delivered to them and in what context. If people so wish, they can be accompanied by someone from a charity or organisation or by a friend to help them with the assessment. The process is about finding out as much as we can about the individual to help with the assessment and the decision so that we can give the correct award. Again,

“reliably, repeatedly, safely and in a timely manner”

is key to the decisions—that phrase is in the guidance and in the contract with the providers. The hon. Member for Bolton West asked whether that could be put in regulation, and I announced before the Select Committee on Work and Pensions yesterday that we are examining whether that would be of benefit. The matter is with lawyers at the moment, because we do not want to introduce something that could go against what we are seeking to do, to ensure

“reliably, repeatedly, safely and in a timely manner”,

which is key to the assessment. We are therefore looking at whether it can be put in regulation or whether it is better staying in the guidance notes. The hon. Lady also asked about those notes, which will be published as soon as they can be, possibly by the end of the month.

This is a principled reform, which we have developed in consultation and collaboration with disabled people. We have listened to their concerns, and those of their representatives and organisations, and we have made a significant number of changes as a result of the feedback from groups that represent visually impaired people. Indeed, that was recognised by RNIB, which stated in its report to the secondary legislation scrutiny Committee that

“the final criteria include a number of significant improvements for blind and partially sighted people.”

We were told that our draft communication activity did not take appropriate account of the barriers faced by people who cannot access written information. As a result, we introduced an additional activity to assess ability to read and understand signs, symbols and words. Therefore, someone who is completely unable to read because of their disability—for example, because of blindness—will get eight points towards their daily living component score. The score from that activity alone will mean that they get the standard rate of the daily living component. That is only one of the criteria; there will be a further nine in that section.

We also acted on the feedback that the effect of visual impairment for people who use long canes was not appropriately reflected in the mobility activities and that the barriers such people face are similar to those faced by people who have a support dog.

Welfare Benefits Up-rating Bill

Jim Shannon Excerpts

Tuesday 8th January 2013 Commons Chamber

[Alec Shelbrooke (Elmet and Rothwell) (Con)]

The problem with this debate is that nobody has gone back to the idea of what the social security welfare state was for. It was brought in to make sure that people who were in desperate need at a time of unexpected circumstances did not fall into poverty. When somebody lost their job, that often meant they were stuck. That is why the social state was created.

I have sat throughout this debate and listened to many a speech, and the only Opposition Member who has spoken with any passion is the hon. Member for Gateshead (Ian Mearns). He gets it—he knows what the welfare state is about. All the other speeches by Opposition Members have, I am afraid, been about pure political point scoring. I do not doubt for one minute that the vast majority of Opposition Members care deeply about the poorest in society, as we do on the Government Benches.

[Jim Shannon (Strangford) (DUP)]

Will the hon. Gentleman give way?

[Alec Shelbrooke]

Just give me two ticks. The constant mocking that has gone on is shameful political posturing.

[Jim Shannon]

The two commodities that have seen the highest inflation are food and fuel, which affect those on a low income more than anyone else. Does the hon. Gentleman think that the Secretary of State’s benefits cap will enable those people to come out of poverty and go for jobs?

[Alec Shelbrooke]

The hon. Gentleman mentions rising food inflation, but let us not forget that we have just knocked 10p off the price of a litre of fuel. That 10p was in the Opposition’s plans and would have created extra inflation.

This debate has been polarised, but a divide has been in existence for more than a decade and it is coming to the fore. As soon as we try to address it, we are described as nasty and heartless and told we are not dealing with people fairly. The fact is that too many people in this country have the wrong idea about benefits, which is not a dirty word.

Fund for European Aid to the Most Deprived

Jim Shannon Excerpts

Tuesday 18th December 2012 Commons Chamber

[Stephen Timms]

That is an alarming report and I am grateful to my hon. Friend for passing it on. That matter will be on the Minister’s desk—[Interruption.] I beg his pardon; it will be on a desk in his former Department in the Treasury. There are worries—we have heard reports today—about delays in answering the phone at Her Majesty’s Revenue and Customs, and I hope that my hon. Friend’s point will be addressed.

[Jim Shannon (Strangford) (DUP)]

The problem is not only about delays in payments but about the complications of the system and changes in people’s circumstances, financially and otherwise. Such things all contribute to the problems for those claiming housing benefit, jobseeker’s allowance, income support and so on. Does the right hon. Gentleman think that the issue is not just about the speed of the process, but about making the system easier for people?

[Stephen Timms]

Yes, the hon. Gentleman is right. One thing that worries me is growing reports of jobcentres taking a trigger-happy approach to sanctions. People do not know why they have been sanctioned; all they know is that their money is suddenly taken away. The network of jobcentres is the Minister’s direct responsibility.

Welfare Reform (Disabled People and Carers)

Jim Shannon Excerpts

Tuesday 18th December 2012 Westminster Hall

[Jim Shannon (Strangford) (DUP)]

I congratulate the hon. Member for Gateshead (Ian Mearns) on bringing the matter to the House. I thank him, because it is one that is close to my heart, for two reasons. The first is personal, because my brother, Keith, had an accident in which he received serious brain injuries. He had many years of rehabilitation, and although it did not mean he could lead the independent life he once had, he can have some sort of independent life, because of his carers and my parents. My parents give as much help as they can, but my mother is 81 and my father is 83, so they will be able to give less and less help. There will be greater emphasis on the NHS and what it does through carers, but also on the DLA award that helps Keith to have carers in the house on a more permanent basis. He relies on the award to pay for the help he needs. If that were to change—I hope that the Minister is taking this on board—his quality of life would change dramatically. He would have to go to a health facility elsewhere.

Is my brother the only person in my constituency to whom that has happened? Of course not: there are hundreds—indeed, thousands—who fit into that category. All over the country people have made me aware of that. Some of the hon. Members present for the debate attended Baroness Tanni Grey-Thompson’s inquiry. In her report she has said that

“230,000 severely disabled people who do not have another adult to assist them could receive between £28 and £58 a week less”.

Also,

“100,000 disabled children stand to lose up to £28 a week”

and 116,000 disabled people who work risk losing up to £40 per week from payments towards additional costs of being disabled. Clearly, those figures cannot be ignored. Those are the facts of the case and that is how things will happen. A recent newspaper comment said:

“DLA helps disabled people to manage some of their own care needs; without this support, they could increasingly rely on family members.”

Yes, that is so if the family members are alive and accessible. If not, that cannot happen.

Other hon. Members have mentioned Carers UK and the Hardest Hit survey. Three in 10 disabled people stated that without DLA their care would not work. The figures are clear. Family carers provide an unmatched service in the United Kingdom, saving the Government millions upon millions of pounds each year. The Government must address care-in-the-home needs. There is only so much that families can do and while we are trying to save money care in the community cannot bear the brunt, but that is what is happening. Private care companies are under pressure and have less money available to them. That means that elderly people are living in unfit conditions, and much more is required of their carers.

Many young and single-parent families find it very difficult to cope. Young mothers try their best to do without the absent father, but they cannot juggle taking care of the home as well as looking after children with attention deficit hyperactivity disorder. There are many in that situation in my constituency, and that will be true of the constituencies of many other hon. Members. Those mothers have particular problems, trying to hold down a job of 16 to 20 hours a week to qualify for help, and they are under tremendous strain, which in turn leads to breakdowns in their health. Voluntary sector groups used to fill the gap, and sometimes they can, but mostly they cannot. Such a mother is under pressure, worried about DLA and the effect on her son, and about her increasing child care costs. Those problems multiply. I want to make a quick mention of Home-Start, a charity at home in my constituency and many others, which does marvellous work and can look after a child for a year for £422. Where else could anyone get that?

In conclusion, there is a degree of penny wise, pound foolish about what is happening—saving money in the short term, while in the long term there will be no saving. Worse, in the long term families will be pulled apart, disabled people will be isolated and the community will not function as it could, all because the big picture was not looked at. I urge the Minister to rethink the reform at this stage, consider its impact on individual lives, and put in place an efficiency package that saves money without doing it at the expense of decent quality of life.

[Mr Christopher Chope (in the Chair)]

I will reduce the time limit to three minutes now.