Crime and Policing Bill (Fifth sitting)

Jack Rankin Excerpts

Committee stage
Thursday 3rd April 2025 Public Bill Committees

[Matt Vickers]

The use of facial recognition in this setting is incredible. Anybody who has been out with the police force in their area and looked at it will know that the benefits are huge. It delivers great efficiency to the police, who can check thousands of people in minutes. The ability to take a face and work out who the person is and what they have done or have not done is game-changing in this and many other settings.

[Jack Rankin (Windsor) (Con)]

I have lots of sympathy with my hon. Friend on that point, but will he comment on the tension with civil liberties?

[Matt Vickers]

We have talked about the failure rate of modern facial recognition technology, and the number of instances in which it gets it wrong is minute. Every study we do on modern kit tells us that it results in very little error. It is virtually foolproof. There have been all sorts of noises about previous incarnations of the technology, but the most modern technology that we are using with our police forces now comes with very little fault and can be game-changing for the police.

The commitment to invest in facial recognition was a four-year investment. We have now seen a change of Government, but I know the Minister understands the huge value that facial recognition can have to the police, so I wondered whether the incumbent Government will continue with the specific funding commitment in full. Yes, lots of work has gone in and this offence will not solve all problems or necessarily have an immediate impact, but it represents a huge and important step forward. I am glad it has been taken forward by the incumbent Government and hope it will have a real impact to improve the lives of those important key workers in high streets and stores across the country.

Our retail workers define what it means to be a key worker: essential to the everyday lives of everyone. They often work the longest hours, not necessarily for the best pay, but are relied on by the public to keep their lives and the country going. For those living alone and isolated, they may be the only regular interaction they have. Our stores and town centres sit at the heart of our communities and give us a sense of place and identity. When they become dangerous and lawless, it is the saddest of signs and has real consequences for society.

According to the British Retail Consortium crime survey 2025, there are 2,000 incidents of assault on retail workers—not every month, not every week, but every single day. That figure has gone up by 50% in the last year, totalling 737,000 incidents in a year. More worryingly, 45,000 of those incidents were violent—equivalent to more than 124 incidents a day. There were over 25,000 incidents involving a weapon—that is 70 a day—and, devastatingly, that figure was up by 180% on the previous year. The survey went on to say,

“61% of retailers rate the police response to retail crime overall as poor or very poor, the same as last year, but over a third (39%) rated it as fair, good or excellent, including 3% as excellent for the first time in some years”.

In response to the report, British Retail Consortium chief exec, Helen Dickinson said,

“Behind these numbers lies a harsher truth for the people who work in our industry. Colleagues have been punched, stabbed, spat on, while having racist, misogynistic, and generally vile abuse hurled at them. These incidents can inflict serious mental and physical trauma that lasts a lifetime. The idea that any retail workers might be going to work fearing for their safety, never knowing the next time another incident may occur, should deeply concern all of us. Violence and abuse should never be part of the job.”

A colleague survey by the Association of Convenience Stores found that 87% of store colleagues had experienced verbal abuse, with over 1.2 million incidents, and 59% of retailers believe that antisocial behaviour, in or around their store, has increased over the past year. The association’s crime report also found that only 36% of crime is reported by retailers. Retailers said that they do not always report crime, and the top three reasons were, first,

“No confidence in a follow up investigation”,

secondly,

“The time it takes to file and process reports”

and thirdly,

“Perceived lack of interest from police”.

Retail workers are ordinary people going to work to earn a living, and they should be able to do so without fear of crime. Very often, they are students getting their first job stacking shelves or the semi-retired keeping themselves active, topping up their incomes to get something nice for their grandkids. To demonstrate the impact and consequences of retail crime and the value of the measures being debated, I want to share the views of some of those amazing frontline retail workers. Joshua James, an independent retailer, said:

“The high levels of verbal abuse and antisocial behaviour we are experiencing in store is both upsetting for our team members and negatively impacting their morale. Our main priority will always be their safety and that is why we have had to resort to tactics including implementing safety and preventative technologies and adjusting procedures to help the team feel safer at work. The sad truth behind this is it’s a selfish approach, as we know when these individuals stop targeting us, it’s only because they have moved onto another store.”

Amit Puntambekar from Nisa Local in Fenstanton described how he feels about the support he does not receive from the police:

“When your staff are threatened with a hammer, when someone threatens to kill you who lives near your shop and the police don’t take it seriously, what’s the point?”

In recent years during this campaign, I have had people ask me, “Why should things be different if you assault a retail worker as opposed to any other member of the public?” Retail workers are not assaulted because they wear a Tesco uniform or an Aldi shirt. They usually get assaulted for upholding the rules, which are often set by Parliament, but if they do not uphold those rules, they can face serious sanctions and consequences—for example, for failing to verify age for the purchase of knives or alcohol. Parliament and the Government impose statutory duties on our retail workers, and it is only right that we back them with statutory protections.

The Association of Convenience Stores 2025 crime survey found the top three triggers for assaults on retail workers were: encountering shop thieves; enforcing an age-restricted sales policy; and refusal to serve an intoxicated customer—which, of course, is another responsibility imposed on them by Parliament.

--- Later in debate ---

I will finish by saying something about my constituency of the Isle of Wight East.

[Jack Rankin]

indicated assent.

[Joe Robertson]

I am glad that my hon. Friend the Member for Windsor, from a sedentary position, has endorsed my constituency, which is not only a tourist destination but a place that has a much higher population in summer, and retail workers are at the frontline in towns such as Ryde, Sandown, Shanklin and Ventnor. Although we are a small coastal community—we do not have big towns or a big population centre—retail crime is still a problem. It is a crime that I imagine affects all constituencies in the UK to a greater or lesser extent, and we certainly should not think of it as a city or large town-only issue. In fact, I ponder whether it can be, in some cases, more impactful in smaller communities, where people might be more likely to know each other and there is a sense of intimidation from such behaviour.

Retail crime can also lead to a more destructive environment or a sense of lawlessness if it goes unchecked, as well as all sorts of knock-on effects with antisocial behaviour. We definitely see some of that in my constituency, where certain prolific individuals feel that if the police have not responded the first few times, they are likely not to respond again. Certainly in my anecdotal experience, it is actually a few prolific offenders who are particularly responsible for a large number of these incidents. I urge the Government to take all views of the Committee into account, as we all want to achieve the same objectives.

--- Later in debate ---

[Jack Rankin]

It is a pleasure to serve under your chairmanship, Dr Allin-Khan, but not quite as much of a pleasure as listening to something akin to the Gettysburg address from my hon. Friend the Member for Stockton West.

[The Parliamentary Under-Secretary of State for the Home Department (Jess Phillips)]

That was short.

[Jack Rankin]

That was the joke. I am sure that my wife, who will be listening in, will be delighted that I will not be home for dinner tonight.

I welcome this legislation and congratulate the Government on bringing it forward. I understand that it is similar to the Bill brought forward by the previous Conservative Government, so I am glad that we can speak on a cross-party basis in support of making assaults on retail workers and shopkeepers a specific offence in the law. My hon. Friend the Member for Isle of Wight East talked about the current legislation, but it is nevertheless an important signal to make it a specific offence.

The National Police Chiefs’ Council, supported by the previous Government, introduced a retail crime action plan, and a group of retailers made considerable resources available for Project Pegasus to address organised crime. Although I am hearing from my local retailers and local police that there are early signs that those initiatives are beginning to deliver results, it is clear that we need to go much further to achieve the objectives set out in the RCAP. Clauses 14 and 15 are an important step in that direction.

As the Minister said on Tuesday, it is important that we listen to experts in this area. Committee members have been inundated with written evidence, alongside the oral evidence we heard, from people directly affected. It is worth getting some of that on the record, because they are the experts and we should take a steer from them. Paul Gerrard, the campaigns and public affairs director of the Co-op Group, said:

“The Co-op sees every day the violence and threats our colleagues, like other retail workers, face as they serve the communities they live in.

We have long called for a standalone offence of attacking or abusing a shopworker and so we very much welcome the government’s announcement today.

The Co-op will redouble our work with police forces but these measures will undoubtedly, when implemented, keep our shopworkers safer, protect the shops they work in and help the communities both serve.”

That is a thumbs-up from the Co-op.

Simon Roberts, the chief executive of Sainsbury’s, said something similar:

“There is nothing more important to us than keeping our colleagues and customers safe.”

I am sure we all second that. He went on:

“Alongside our own security measures like colleague-worn cameras, in-store detectives and security barriers, today’s announcement is a vital next step in enabling our police forces to clamp down further.

We fully endorse and support this legislative focus and action on driving down retail crime.”

The Minister and the Government can be confident that these measures are hitting the spot and have the support of experts.

I want to draw out some statistics, particularly from the British Retail Consortium, for which I have a lot of respect. Helen Dickinson, the chief executive, said:

“After relentless campaigning for a specific offence for assaulting retail workers, the voices of the 3 million people working in retail are finally being heard.”

However, she went on to say:

“The impact of retail violence has steadily worsened, with people facing racial abuse, sexual harassment, threatening behaviour, physical assault and threats with weapons, often linked to organised crime.”

That is not something that any of us should tolerate. As well as giving police forces and the justice system more powers, it is important that we in this House speak with one voice to say that that is unacceptable.

The British Retail Consortium’s most recent annual crime survey covers the period from 1 September 2023 to 31 August 2024. The BRC represents over 1.1 million employees, and the businesses they work for have a total annual turnover of over £194 billion. Therefore, that survey really is, in a meaningful sense, one that covers the entire industry.

The statistics are awful, to be honest. Violence and abuse have clearly spiralled, rising by over 50% in that year, which was part of an overall rise of 340% since 2020. Indeed, there are now over 2,000 incidents every single day, which is the highest figure ever recorded in that crime survey. Of those 2,000 incidents daily, 124 are violent and 70 include the use of a weapon.

That means that 70 shop workers a day in this country are being threatened with a weapon. We should just think about that; I cannot imagine how I would feel if a member of my family was threatened in that way. It means that 70 people—each one a constituent of one of us—are threatened every single day. Only 10% of incidents of violence and abuse resulted in police attendance, and only 2% resulted in conviction. Only 32% of incidents of violence and abuse were reported to police by retailers, which I am afraid to say speaks to people’s lack of faith in the effectiveness of the current system.

I am sure it is true that Members on both sides of the House hear about these incidents happening on all our high streets through our surgeries, our other contact with constituents and our correspondence. My constituency is a cross-county constituency. Matt Barber, who we heard from last week and who has been quoted a couple of times in today’s debate, is the police and crime commissioner for Thames Valley, an area that includes about two thirds of my constituency. It covers Berkshire, Buckinghamshire and Oxfordshire, which obviously is a relatively prosperous area.

Nevertheless, Matt Barber published a retail crime strategy and one of his top priorities was acknowledging the importance of the issue. He set out a series of actions to tackle shoplifting, retail crime and violence towards shop workers, including bolstering the operational capacity of Thames Valley police through the creation of a business crime team within the force to identify prolific offenders and improve investigation. That action, combined with an increase in the visible presence of police officers and police community support officers in retail spaces through Operation Purchase, is paying some dividends. We have seen an increase of over 90% in charges for shoplifting in the Berkshire part of my constituency.

Acknowledging how difficult and time-consuming it can be for retailers to report retail and shoplifting offences, Mr Barber also rolled out Disc, which is an information-sharing and reporting platform that allows retailers to report and access information about crimes such as shoplifting and antisocial behaviour. The Disc app has been rolled out quite effectively, particularly in Windsor town centre. It is available free of charge for businesses across Berkshire, Buckinghamshire, Oxfordshire and Milton Keynes, and I urge the businesses in the Berkshire part of my constituency to use it. Frankly, any local businesses in that geographical area should use it, because the more retailers that use it and feed in that vital intelligence, the better the policing response will be. That will be even more important once this critical legislation is passed, because it will give police the specific powers to deal with such offences.

The other third of my constituency is in Surrey, where there is a different police and crime commissioner; that is a bit of a ball-ache for a constituency MP, but we plough on. The police and crime commissioner for Surrey, Lisa Townsend, and the chief constable of Surrey police, Tim De Meyer, who we heard from at the evidence session last week, are currently asking members of the Surrey business community to have their say on the impact of retail crime. They have launched a retail crime survey, which is open for responses until 14 April. I urge businesses in Virginia Water and Englefield Green to contribute to that important initiative. I therefore welcome clauses 14 and 15.

I turn to the two amendments tabled by the Opposition. Amendment 29 requires courts to make a community order against repeat offenders of retail crime to restrict the offender’s liberty, and new clause 26 imposes a duty to impose a curfew requirement, an exclusion requirement, or an electronic monitoring device on people convicted of assaulting retail workers where they have been given a community or suspended sentence. Given what we have heard Committee members, and in written and oral evidence, about the scale and impact of these crimes, ensuring that repeat offenders are given a real deterrent, as put forward in these provisions, seems like an infinitely logical improvement to the Bill. The provisions work hand in glove with the Government to give retail workers the real protections they need.

The BRC’s crime survey calls specifically for dissuasive sentences, as there is an intrinsic link between the police response and the response of the courts. Sentencing is an issue when, I am afraid to say, those involved are repeatedly given light sentences.

I have a couple of questions for the Minister to respond to when she touches on these provisions. We have heard about the cost of crime prevention measures that retailers are incurring, some of which includes hiring private security guards to protect stores. Can the Minister confirm that those workers will also be covered by the legislation, including when they do the very difficult job of trying to apprehend people who are committing offences?

I second what the hon. Member for Frome and East Somerset said; it is my understanding that the legislation excludes those who work in high street banks. Like other Committee members, I am frequently contacted by constituents who are worried about the loss of banks on the high street. I am concerned that excluding that group of people will result in the loss of yet more face-to-face banking services on our high streets. Presumably, that group has been affected by similar rises in violence and in the number of assaults on staff. For example, Barclays bank reports that in 2024 there were over 3,500 instances of inappropriate customer behaviour against its staff, with more than 90% involving verbal abuse.

I commend the Opposition’s amendments to the Committee, and encourage the Government to consider them so that we can tackle the important crime of assaulting shop workers.

[Dame Diana Johnson]

I thank the shadow Minister, the hon. Member for Stockton West, for his extensive speech in this short debate, setting out in great detail the background and history of how we have reached the position that we are in today. I feel that with some of the contributions we visited every retail outlet in the country. As the shadow Minister asked me a number of questions, I will deal with those at the outset. It is a shame that, despite what he said, the fact is that in 14 years the previous Government did not deliver on introducing this provision.

On what the hon. Member for Isle of Wight East said, the reason I pointed out that this was a manifesto commitment was to show that this Government, in our first Home Office Bill, are actually delivering on what we said we would do. I will go on to deal with some of the points that he and other hon. Members raised.