Crime and Policing Bill (Fifth sitting)

Jess Phillips Excerpts

Committee stage
Thursday 3rd April 2025 Public Bill Committees

[Jack Rankin]

It is a pleasure to serve under your chairmanship, Dr Allin-Khan, but not quite as much of a pleasure as listening to something akin to the Gettysburg address from my hon. Friend the Member for Stockton West.

[The Parliamentary Under-Secretary of State for the Home Department (Jess Phillips)]

That was short.

[Jack Rankin]

That was the joke. I am sure that my wife, who will be listening in, will be delighted that I will not be home for dinner tonight.

I welcome this legislation and congratulate the Government on bringing it forward. I understand that it is similar to the Bill brought forward by the previous Conservative Government, so I am glad that we can speak on a cross-party basis in support of making assaults on retail workers and shopkeepers a specific offence in the law. My hon. Friend the Member for Isle of Wight East talked about the current legislation, but it is nevertheless an important signal to make it a specific offence.

The National Police Chiefs’ Council, supported by the previous Government, introduced a retail crime action plan, and a group of retailers made considerable resources available for Project Pegasus to address organised crime. Although I am hearing from my local retailers and local police that there are early signs that those initiatives are beginning to deliver results, it is clear that we need to go much further to achieve the objectives set out in the RCAP. Clauses 14 and 15 are an important step in that direction.

As the Minister said on Tuesday, it is important that we listen to experts in this area. Committee members have been inundated with written evidence, alongside the oral evidence we heard, from people directly affected. It is worth getting some of that on the record, because they are the experts and we should take a steer from them. Paul Gerrard, the campaigns and public affairs director of the Co-op Group, said:

“The Co-op sees every day the violence and threats our colleagues, like other retail workers, face as they serve the communities they live in.

We have long called for a standalone offence of attacking or abusing a shopworker and so we very much welcome the government’s announcement today.

The Co-op will redouble our work with police forces but these measures will undoubtedly, when implemented, keep our shopworkers safer, protect the shops they work in and help the communities both serve.”

That is a thumbs-up from the Co-op.

Simon Roberts, the chief executive of Sainsbury’s, said something similar:

“There is nothing more important to us than keeping our colleagues and customers safe.”

I am sure we all second that. He went on:

“Alongside our own security measures like colleague-worn cameras, in-store detectives and security barriers, today’s announcement is a vital next step in enabling our police forces to clamp down further.

We fully endorse and support this legislative focus and action on driving down retail crime.”

The Minister and the Government can be confident that these measures are hitting the spot and have the support of experts.

I want to draw out some statistics, particularly from the British Retail Consortium, for which I have a lot of respect. Helen Dickinson, the chief executive, said:

“After relentless campaigning for a specific offence for assaulting retail workers, the voices of the 3 million people working in retail are finally being heard.”

However, she went on to say:

“The impact of retail violence has steadily worsened, with people facing racial abuse, sexual harassment, threatening behaviour, physical assault and threats with weapons, often linked to organised crime.”

That is not something that any of us should tolerate. As well as giving police forces and the justice system more powers, it is important that we in this House speak with one voice to say that that is unacceptable.

The British Retail Consortium’s most recent annual crime survey covers the period from 1 September 2023 to 31 August 2024. The BRC represents over 1.1 million employees, and the businesses they work for have a total annual turnover of over £194 billion. Therefore, that survey really is, in a meaningful sense, one that covers the entire industry.

The statistics are awful, to be honest. Violence and abuse have clearly spiralled, rising by over 50% in that year, which was part of an overall rise of 340% since 2020. Indeed, there are now over 2,000 incidents every single day, which is the highest figure ever recorded in that crime survey. Of those 2,000 incidents daily, 124 are violent and 70 include the use of a weapon.

That means that 70 shop workers a day in this country are being threatened with a weapon. We should just think about that; I cannot imagine how I would feel if a member of my family was threatened in that way. It means that 70 people—each one a constituent of one of us—are threatened every single day. Only 10% of incidents of violence and abuse resulted in police attendance, and only 2% resulted in conviction. Only 32% of incidents of violence and abuse were reported to police by retailers, which I am afraid to say speaks to people’s lack of faith in the effectiveness of the current system.

I am sure it is true that Members on both sides of the House hear about these incidents happening on all our high streets through our surgeries, our other contact with constituents and our correspondence. My constituency is a cross-county constituency. Matt Barber, who we heard from last week and who has been quoted a couple of times in today’s debate, is the police and crime commissioner for Thames Valley, an area that includes about two thirds of my constituency. It covers Berkshire, Buckinghamshire and Oxfordshire, which obviously is a relatively prosperous area.

Nevertheless, Matt Barber published a retail crime strategy and one of his top priorities was acknowledging the importance of the issue. He set out a series of actions to tackle shoplifting, retail crime and violence towards shop workers, including bolstering the operational capacity of Thames Valley police through the creation of a business crime team within the force to identify prolific offenders and improve investigation. That action, combined with an increase in the visible presence of police officers and police community support officers in retail spaces through Operation Purchase, is paying some dividends. We have seen an increase of over 90% in charges for shoplifting in the Berkshire part of my constituency.

Acknowledging how difficult and time-consuming it can be for retailers to report retail and shoplifting offences, Mr Barber also rolled out Disc, which is an information-sharing and reporting platform that allows retailers to report and access information about crimes such as shoplifting and antisocial behaviour. The Disc app has been rolled out quite effectively, particularly in Windsor town centre. It is available free of charge for businesses across Berkshire, Buckinghamshire, Oxfordshire and Milton Keynes, and I urge the businesses in the Berkshire part of my constituency to use it. Frankly, any local businesses in that geographical area should use it, because the more retailers that use it and feed in that vital intelligence, the better the policing response will be. That will be even more important once this critical legislation is passed, because it will give police the specific powers to deal with such offences.

The other third of my constituency is in Surrey, where there is a different police and crime commissioner; that is a bit of a ball-ache for a constituency MP, but we plough on. The police and crime commissioner for Surrey, Lisa Townsend, and the chief constable of Surrey police, Tim De Meyer, who we heard from at the evidence session last week, are currently asking members of the Surrey business community to have their say on the impact of retail crime. They have launched a retail crime survey, which is open for responses until 14 April. I urge businesses in Virginia Water and Englefield Green to contribute to that important initiative. I therefore welcome clauses 14 and 15.

I turn to the two amendments tabled by the Opposition. Amendment 29 requires courts to make a community order against repeat offenders of retail crime to restrict the offender’s liberty, and new clause 26 imposes a duty to impose a curfew requirement, an exclusion requirement, or an electronic monitoring device on people convicted of assaulting retail workers where they have been given a community or suspended sentence. Given what we have heard Committee members, and in written and oral evidence, about the scale and impact of these crimes, ensuring that repeat offenders are given a real deterrent, as put forward in these provisions, seems like an infinitely logical improvement to the Bill. The provisions work hand in glove with the Government to give retail workers the real protections they need.

The BRC’s crime survey calls specifically for dissuasive sentences, as there is an intrinsic link between the police response and the response of the courts. Sentencing is an issue when, I am afraid to say, those involved are repeatedly given light sentences.

I have a couple of questions for the Minister to respond to when she touches on these provisions. We have heard about the cost of crime prevention measures that retailers are incurring, some of which includes hiring private security guards to protect stores. Can the Minister confirm that those workers will also be covered by the legislation, including when they do the very difficult job of trying to apprehend people who are committing offences?

I second what the hon. Member for Frome and East Somerset said; it is my understanding that the legislation excludes those who work in high street banks. Like other Committee members, I am frequently contacted by constituents who are worried about the loss of banks on the high street. I am concerned that excluding that group of people will result in the loss of yet more face-to-face banking services on our high streets. Presumably, that group has been affected by similar rises in violence and in the number of assaults on staff. For example, Barclays bank reports that in 2024 there were over 3,500 instances of inappropriate customer behaviour against its staff, with more than 90% involving verbal abuse.

I commend the Opposition’s amendments to the Committee, and encourage the Government to consider them so that we can tackle the important crime of assaulting shop workers.